2015 Cit Charter

CITIZENS CHARTER
A GUIDE FOR TAXPAYERS & INVESTORS
GOOD GOVERNANCE IS OUR GOAL
MONCADA, TARLAC
Email add: mda_lgu@yahoo.com
Republic of the Philippines

MUNICIPALITY OF MONCADA
Province of Tarlac
MESSAGE
As we are moving forward to the achievement of more significant projects and

programs, we cannot forget the contributions of our past local leaders in designing the
pattern of gradual development of our town. We are thankful for their integrity and
compassion in administering the affairs of the municipal government. The present state
of development that we had attained is indeed, a lasting legacy of the past and present
leadership.
Likewise, we cannot disregard the role of every citizen, the taxpayers who kept
on trusting the municipal government in the performance of its mandated functions.
The implementation therefore of R.A. 9485 of The Anti-Red Tape Act of 2007
(ARTA) will strengthen our advocacy for good governance, not only in the local level but
within the entire government system. The ARTA will be instrumental in fighting graft and
corruption in the bureaucracy.
On the whole, the recently crafted Moncada LGU Citizens Charter will serve the
purpose of promoting transparency in the delivery of services to the public.
Let us support it.
(SGD) BENITO E. AQUINO

Municipal Mayor
Chairperson, Steering Committee
On the Citizens Charter Initiative
Poblacion 1, Moncada, Tarlac Tel. No. (045) 606-5405/606-5406 loc. 101 Fax No. loc. 120
URL: www.moncada.gov.ph Email: mda_lgu@yahoo.com

Province of Tarlac
OFFICE OF THE SANGGUNIANG BAYAN
MESSAGE
The Anti-Red Tape Act of 2007 or RA 9485 implies the practice of good
governance in our bureaucracy. A very timely program to promote integrity and
transparency in the delivery of frontline services to the public
clientele.
It eliminates the undesirable intervention of fixers in the performance of

mandated tasks and responsibilities, which in most cases or in the end the
taxpayer is always the looser. Let us therefore support the law.
Congenially, as we keep on serving our constituents, our countrymen, let
us give the most of it by serving honestly, efficiently and effectively.
(SGD) JESSIE E. AQUINO

Municipal Vice Mayor
Poblacion 1, Moncada, Tarlac Tel. No. (045) 606-5405/606-5406 loc. 101 Fax No. loc. 120
URL: www.moncada.gov.ph Email: mda_lgu@yahoo.com

Province of Tarlac
-oOoOFFICE OF THE SANGGUNIANG BAYAN
EXCERPTS FROM THE MINUTES OF THE REGULAR SESSION OF THE

SANGGUNIANG BAYAN HELD ON THE 20th DAY OF JULY, 2009 AT THE
LEGISLATIVE BUILDING SB SESSION HALL.
PRESENT:
ABSENT :
HON. JESSIE E. AQUINO
.. PRESIDING OFFICER
HON. MARCLETO U. OBILLO

HON. CLEOFE D. FAVIS
HON. AMADOR T. MENDOZA, SR.
HON. RICARDO D. VENGCO
HON. JANIUS M. YASAY
HON. EFREN M. RAMIREZ
HON. EDGARDO I. TOLENTINO
HON. LORETA M. UYCOCO
HON. RUBEN V. GAMBOA
HON. RAINIER JAN V. MINA
.. PRO-TEMPORE
.. MEMBER
.. MEMBER
.. MEMBER
.. MEMBER
.. MEMBER
.. MEMBER
.. MEMBER
.. EX-OFFICIO MEMBER
.. EX-OFFICIO MEMBER
NONE
RESOLUTION NO. 37 - 2009
A RESOLUTION ADOPTING THE CITIZENS CHARTER OF THE LOCAL

GOVERNMENT UNIT OF MONCADA, TARLAC AS A MEACHANISM IN
IMPROVING EFFICIENCY OF DELIVERING GOVERNMENT FRONTLINE
SERVICES.
WHEREAS, in pursuance to RA 9485 or the Anti-Red Tape Act of 2007,
the Local Government Unit of Moncada, Tarlac crafted a Citizens Charter aimed
at promoting transparency in local governance with regard to the manner of
transacting with the public;
WHEREAS , the Citizens Charter is an official document , a service
standard or a pledge , that communicates information on the services provided
by the concerned municipal government to the public ;
Whereas, to successfully implement , the said Charter needs to be

adopted by the Sangguniang Bayan;
NOW THEREFORE, on motion presented by Coun. Janius M. Yasay , the
Chairman of the Committee on laws and Ordinances, and unanimously
seconded.
RESOLVED , as it is hereby resolved to adopt the Moncada LGU Citizens
Charter as a system of improving efficiency in the delivery of government
frontline services.
RESOLVED FURTHER, that the said official document shall take effect
upon its approval.
RESOLVED FINALLY, that copies of this Resolution be furnished all
concerned offices for their information and kind consideration. .
UNANIMOUSLY APPROVED.
We hereby certify to the correctness of the foregoing resolution .
(SGD) ABRAHAM S. SALES, JR.

Acting SB Secretary
(SGD)JESSIE E. AQUINO
Municipal Vice-Mayor/
Presiding Officer
APPROVED :
(SGD) BENITO E. AQUINO

Municipal Mayor
VISION
A progressive, peaceful and crime-free
Moncada where the people and environment
co-exist in harmony.
MISSION
To implement a system of governance
that is responsive to the needs of its people
and the environment in order to pursue
sustainable growth and development, lasting
peace and order, and genuine environmental
preservation.
MUNICIPAL OFFICIALS
Hon.
Hon.
Hon.
Hon.
Hon.
Hon.
Hon.
Hon.
Hon.
Hon.
Hon.
Hon.
Benito E. Aquino
Jessie E. Aquino
Marcleto U. Obillo
Cleofe D. Favis
Amador T. Mendoza, Sr.
Ricardo D. Vengco
Janius M. Yasay
Efren M. Ramirez
Edgardo I. Tolentino
Loreta M. Uycoco
Ruben V. Gamboa, Jr.
Rainier Jan V. Mina
Municipal Mayor
Councilor
Councilor
Councilor
Councilor
Councilor
Councilor
Councilor
Councilor
ABC President
SK Federation Chairman
DEPARTMENT HEADS
Emilia S. Quilet
Abraham S. Sales, Jr.
Amanda M. Salvador
Agnes C. Llana
Engr. Noel T. Esteban
Elidia R. Aganan
Armando B. Valenton
Miendrado G. Gabriel
Dr. Blanca Corazon C. Rodrigo
Dr. Gary Role

Mildred G. Arciaga
Municipal Budget Officer

Acting SB Secretary/
Municipal Civil Registrar
Municipal Treasurer
OIC Municipal Accountant
Municipal Engineer
OIC-MPDC
Municipal Assessor
OIC Municipal Agriculturist
Rural Health Physician (RHU I)
Rural Health Physician (RHU II)
Municipal Social Welfare and
Development Officer
UNIT HEADS, OFFICE OF THE MAYOR

Erwin A. Espejo
Jaime O. Duque
Emilia S. Quilet

Josephine V. Mina
Emer D. David
Raul E. Lopez
Cristopher John B. Pabo
Wilma D. Balgos
Lorna B. Macarayo
Executive Asst. to the Mayor

Consultant on Municipal Affairs
Acting Human Resources &
Development Officer
PESO Manager
Market Administrator
Motorpool & Disaster Management
Municipal Slaughterhouse/Abattoir
Management Information System
Solid Waste Management
Municipal Librarian
NATIONAL GOVERNMENT LINE AGENCIES
DILG/MGOO
Moncada Municipal Police Station
Jocelyn F. Millado
Hotline :
Tel. # (045) 606-5408
Chief of Police
PSInsp. Augusto P. Pasamonte
Moncada Bureau of Fire Protection

Hotline :
Tel. # (045) 606-5432
BFP Chief
SF02 Rustum C. Billiones

Acting Municipal Fire Marshall
BIR Collection Agent - Nelia G. Dalao
Department of Agrarian Reform -
COMELEC
Municipal Trial Court - Judge Marivic C. Vitor
POPCOM Officer -
Moncada Water District - Engr. Rogelio B. Mina, Jr.

General Manager
Office of the Senior

Citizens Affairs
Virgilio R. Antonio
Municipal Agrarian Officer
Charito M. Lacamento
Election Officer
Vida E. Bagamaspad
- Soledad C. Mendoza
President (FPSCAP)
(Federation President Senior Citizen
Association of the Philippines
(Moncada, Chapter)
STEERING COMMITTEE ON THE

CITIZENS CHARTER INITIATIVE
Hon. Benito E. Aquino

Hon. Jessie E. Aquino
HON. Amador Mendoza, Sr.
Mrs. Emilia S. Quilet

Ms. Amanda M. Salvador
Mr. Abraham S. Sales, Jr.
Mrs. Agnes C. Llana
Mr. Armando B. Valenton
Dr. Blanca Corazon C. Rodrigo Mr. Miendrado Gabriel
Mrs. Mildred G. Arciaga
Mrs. Lega E. Navarro
-
Municipal Mayor
SB Member Committee on
Trade & Industry
Municipal Treasurer
Municipal Civil Registrar
Municipal Accountant (OIC)
Municipal Engineer
Municipal Assessor
Municipal Health Officer
Municipal Agriculturist (OIC)
MSWDO
Chairman
Moncada Womens Credit Coop.
TASK FORCE ON CITIZENS CHARTER PREPARATION

Mr. Abraham S. Sales, Jr.
Mrs. Emilia S. Quilet
Mr. Jaime O. Duque
Ms. Amanda M. Salvador
Mr. Armando B. Valenton
Mrs. Elidia R. Aganan
Dr. Blanca Corazon C. Rodrigo
Mrs. Mildred G. Arciaga
Mr. Miendrado Gabriel
Mrs. Josephine V. Mina
Mrs. Cristina A. Gabriel
Mrs. Grace C. Portuguez
Mrs. Aida T. Gascon
Mr. Roy Quindara
Mr. Ferdinand Tolentino
Mrs. Helen N. Vigilia
Mrs. Jocelyn F. Millado
Mrs. Luisa L. Calayan
Mrs. Juvy C. Mendoza
Task Force Head
LIST OF SPECIAL BODIES

1. PERSONNEL SELECTION BOARD
2. BIDS AND AWARDS COMMITTEE
3. MUNICIPAL SOLID WASTE MANAGEMENT BOARD
4. MUNICIPAL PEACE AND ORDER COUNCIL
5. MUNICIPAL CENSUS COORDINATING BOARD
6. PEOPLES LAW ENFORCEMENT BOARD
7. LOCAL HEALTH BOARD
8. MUNICIPAL DISASTER COORDINATING COUNCIL
9. MUNICIPAL NUTRITION COMMITTEE
10.
LOCAL SCHOOL BOARD
11.
TASK FORCE EMA (Emergency Monitoring Assistance)
GOAL AND OBJECTIVES OF THE

MONCADA LGU CITIZENS CHARTER
GOAL :
To come up with a Citizens Charter for the Municipality of
Moncada that would promote integrity, accountability, proper management
of resources , responsiveness and customer welfare and satisfaction, in
the delivery of frontline services.
OBJECTIVES :
1. To identify all frontline services provided by the LGU.
2. To review the procedures, requirements charges and fees involved in
the delivery of these services with the intention of improving them.
3. To set appropriate performance standards in the delivery of those
frontline services.
4. To obtain pledges/commitments from all LGU departments/offices
/units Personnel that they will observe the set performance standards
in their delivery of frontline services.
5. To write and package the citizens charter in published form.
FUNCTIONAL STATEMENT AND GENERAL OBJECTIVES

Office : OFFICE OF THE MAYOR
I. FUNCTIONAL STATEMENTS
Executive Direction, Control, Supervision, Implementation and Management of
Municipal Affairs.
II. OBJECTIVES
1. To see to it that ethics in the public service is fully observed by all public
servants so that integrity of the civil service is well-preserved.
2. To control /trim down bureaucracy in all offices so that more development
oriented programs will be implemented.
3. To supervise and manage properly and honestly all projects be it sponsored by
the national government so that more people in the community will be
benefited.
III. PROGRAMS/PROJECTS ACTIVITIES.
1. Exercise general supervision and control over all programs, projects, services
and activities of the municipal government.
2. Enforce all laws and ordinances relative to the governance of the municipality.
3. Initiate and maximize the generation of resources and apply the same to the
implementation of development plans, programs, objectives and priorities of
the municipality.
4. Ensure the delivery of basic services and the provision of adequate facilities.
FRONTLINE SERVICES
1. Issuance of Mayors Clearance.
2. Issuance of Mayors Permit .
2.1. Permit to hold a dance Party.

2.2. Permit to hold a motorcade/parade for the promotion of
product/services.
2.3. Permit to use the municipal auditorium.
2.4. Business Permit
2.5. MTOPs (Motorized Tricycle Operator Permit)
3. Preparation of Affidavit
4. Does other clerical and other services as requested by clients.
STEPS/PROCEDURES ON HOW TO AVAIL OF THE SERVICES
1. Issuance of Mayors Clearance
Follow These Steps
1. Request
Get checklist of
requirements
2. Submit required
document .
. Community Tax
Certificate (Cedula)
. Barangay Clearance
. Police Clearance
3.Pay the corresponding Fee
for the Mayors
Clearance at the Treasury
Office and submit the
Official Receipt to
employee In-Charge
4. Preparation of the
document .
It will take you

1 min.
Aloha Calaycay
Clerk
1 min.
Aloha Calaycay
Clerk
2 min.
Aloha Calaycay
Clerk
2 min.
5. The Municipal Mayor

signs the documents.
The EIC may now
release the documents to
the client .
Please Approach
Aloha Calaycay
Clerk

Municipal Mayor
1 min.
Aloha Calaycay
Clerk
2. Issuance of Mayors Permit

2.1. Permit to hold a dance Party, motorcade, parade and use of the auditorium .
Follow These Steps
1. Request the needed
permit
2. Secure Official Receipt
(OR) of the permit being
applied for at the Treasury
Office and submit it to the
employee-in-charge
It will take you
Please Approach
Myrna P. Caragay
Record Officer
2 min.
Treasury Office
Enter in the record book the

name of the client before
issuing the document.
2 min.
Myrna P. Caragay
Record Officer
4. Inform the client to

furnish a copy of the permit
to the Moncada Police
(PNP) Station
1 min.
Mayors Permit
Myrna P. Caragay
3. Preparation of Affidavit
Follow These Steps
1. Coordinate/transact with
the personnel what kind
of affidavit they are
going to prepare.
It will take you
Please Approach
3 min.
Aloha Calaycay
2. Payment of the affidavit

fee .
Treasury Office Personnel
Pay the affidavit Fee at
the Treasury Office .
Affidavit
Present the Community
Tax Certificate of the
Affiant/s to the EIC.
2 min.
5 min.
Aloha Calaycay
4. Ask the signatories

(Affiants) to affix their
Signatures.
The Municipal Mayor
Signs the affidavit .
1 min.
The EIC release the

Affidavit
1 min.
1 min.
Other frontline services :

Mun. Mayor
Aloha Calaycay
Clerk
Praxedes B. Fontanilla
Administrative Assistant V
1. Interviews /assists/endorse people in transacting business with the Local Chief

Executive.
2. Answers intercom/telephone calls and operates fax machine.
3. Types/prepares affidavits, clearances , permits before submission to the Local Chief
Executive for signature/issuance.
4. Sorts, files correspondence (in-going and outgoing ) and records office memoranda.
5. Receives/distributes incoming/outgoing correspondence /memoranda.
6. Ensures cleanliness and orderliness at the office of the mayor and its vicinity .
7. Receives appointment s of the Local Chief Executive for approval.
8. Reminds schedule of appointments of the LCE.
9. Does liaison work to different offices both national and local.
10. Performs such other duties/functions as maybe directed by the Mayor.
FEES
1.Mayors Clearance
2. Police Clearance
Local
For Abroad
3. Mayors Permit to use the
50.00
70.00
188.00
The Municipal Auditorium 4. Mayors Permit to hold a

Dance Party
5. Affidavit Fee
6. Certification & Authentication Fee7. Use of conference hall (for outsider)-
750.00 Halfday
1,500.00 Wholeday
2,000.00 Nightime/ depending upon its use
(disco, variety shows)
50.00
60.00
60.00
SERVICE STANDARDS
a. No application /request shall be returned to the client without appropriate action
(approval or disapproval request).
b. Requested documents at the office of the Mayor will be issued in 1-5 minutes with 1 or
more signatories, and with complete requirements.
PERFORMANCE PLEDGES
Our Commitment to the public clientele.
a) Be punctual .
b) Be Polite and courteous.
c) Be diligent with our work.
d) Serve with integrity.
Office : OFFICE OF THE MAYOR OPERATION OF MARKET
I. FUNCTIONAL STATEMENT
1. Collection of market fees based on Tax Ordinance and Rules and Regulation
formulated by the Sangguniang Bayan Members.
2. Maintenance of government facilities used in the operation of Market .
II. OBJECTIVES
1. To establish rapport and better human relation between vendors and market
collectors for the attainment of higher income of the market.
III. PROGRAMS/PROJECTS/ACTIVITIES
1. Collect market fees based on tax ordinances and rules and regulation
formulated by the Sangguniang Bayan Members
2. Maintain government facilities used in the operation of market.
FEES AND CHARGES

All markets charges and fees stipulated in the Moncada Local Revenue Code will
be properly collected and remitted to the Municipal Treasury Office .
SERVICE STANDARDS
1. Market employees shall always be in uniform during office hours and in discharging
duties and responsibilities to be properly recognized by the market vendors.
2. Observe cleanliness and orderliness within the public market compound and vicinity.
3. Violators against Municipal Ordinance on Anti-littering and waste segregation shall be
fined or penalized.
SERVICES
1. Prepare, issue receipts/cash tickets
to stall holder /vendors
2. Collecton of charges/rentals
a. PhaseI-A - Groceries/Sarisari
Section
b. Phase1-B - School Supplies,
Cellphone Repair/Accessories,
Glassware
c. Phase11 Bagoong/Driedfish,
Slippers
d. Phase 11 - Parlor , Tailoring ,
Drygoods Rice Section
e. Carinderia , Used Clothings,
Coconut/Buko Rice Grinder
f. Baguio Vegetables, Fruits, Back
Section
g. Consignation ,Delivery Fee
h. Fish Section , Delivery Fee
i. Hawkers Area/Bagsakan
j. Ambulant vendors, Delivery Fee
k. Meat, Frozen, Chicken Section
l. Parking.Delivery Fee
3. Balance/prepare report of
collection
TIME
DURATION
Daily
EIC
All collectors
Daily
All collectors
Rely Pamintuan
Rita Estrella
Rely Pamintuan
Ma. Elizabeth Galeon
Brenda Lapada
Generosa Yarcia
Fredo Duco
Leonardo Cuchapin
Antonio Espejo
Mendanio Sales
Aurora Padagas
Leopoldo Portuguez
All Collectors
Daily
Monthly
All Collectors
Josephine Mina
4. Remit Collections
Daily
All Collectors
5. Record/submit report for filing
Daily
All Collectors
6. Supervise work/activities of all

market employees /Personnel
Daily
All Collectors
7. Distribute assignments
ANA
Josephine Mina
8. Attends meeting/seminars
ANA
Josephine Mina
9. Approves /initials DTRS,

Vouchers, PRs, etc.
ANA
Josephine Mina
10. Maintains cleanliness &

Orderliness
Daily
All utility workers
11. Regular cleaning of assigned

workplace
a. Phase 1-a
Rinober Baldonado
Laureano Villane
Cecilia Lazo/Jessie de Vera
Arturo Abalos/Allan Gala
b. Phase 1-b
c. Carinderia, Hawkers Area, Rice
Section
d. Meat, Fish, Baguio Vegetables
Section
e. Consignation , Fruits, Back
Section .
f. Head of Utility Workers
12. Cleaning of drainage , wall,
ceiling of all areas
13.Collection of Garbage
14. Maintains Peace & Order at the
Public Market
Jesus Quila
Armando Gallarde
Jimpaul Lambino/Alfredo
Dalimot Jr.
Alfredo Dalimot
Weekly
Twice a week
Police Officer In-Charge

Jose Basilio, Tito Evangelista,
Emmanuel Gamilia, Luis Dela
Cruz & Manolo Guiam
Gerald Agustin
June Sabatin
Atelano Paclibon
Rolando Padua
c. Traffic Enforcer
16. Maintains Cleanliness at the

Public CRs
All Utility
Daily
a. Police
b. Watchman
15. Maintains Cleanliness at the

Administration Office
All Utility workers
Daily
Gina Bautista
a. CR 1
(Open Daytime)
b. CR 11 (Open 24 hours)
c. CR 111 (Open Daytime)
Winnie Tamayo
Felicidad Blas
Rosa Tamayo
PERFORMANCE PLEDGES
1. Be punctual
2. Be polite
3. Be courteous .
4. Be honest .
5. Serve with integrity.
Office: OPERATION OF SLAUGHTERHOUSE
1. Collection of slaughter fees based on Tax Ordinance , Rules and regulations
formulated by the Sangguniang Bayan Members.
2. Maintenance of government facilities used in the operation of slaughterhouse .
3. Production of clean ,wholesome and fit for human consumption meat.
4. Support the development of livestock and poultry industry and promote animal
health by preventing the entry of disease-carrying animals and surveillance of
zoonotic and reportable diseases in the establishment .
II OBJECTIVES
1. To establish rapport and better human relation between meat vendors and
market collectors for the attainment of higher income of slaughterhouse.
2. Through improved relations and mutual help between meat vendors and market
collectors, cleanliness, peace and order and respect will be observed, thus
benefiting more people.
3. To ensure that only apparently healthy, physiologically normal animals are
Slaughtered for human consumption and that abnormal animals are separated
and dealt with accordingly .
4. To ensure that meat from animals is free from disease, wholesome and are of
no risk to human health.
5. To ensure the protection of consumers and meat processing industry against
economic losses from meat of inferior quality or abnormal properties.
III. PROGRAMS/PROJECTS /ACTIVITIES

1. Collect slaughter fees based on ordinances and rules and regulations formulated
by the Sangguniang Bayan Members .
22
2. Maintain government facilities used in the operation of slaughterhouse and

recommends further improvement of the meat facility if it requires so.
FEES :
a) Slaughterhouse fee
a.1. Hogs
a.2.Cattle
P 50.00/head
100.00/head
P 5.00/head
10.00/head
P 10.00/Head
P 20.00/Head
P 10.00/Head
P 20.00/Head
b) Corral Fee
a.1. Hogs
a.2. Cattle
c) Weight and measure
a) hog/Goat
b) Large Cattle
d) Pushcart
a) Hog/Goat
b) Large Cattle
SERVICE STANDARDS
.Newly improved Municipal Slaughterhouse
Newly constructed Municipal Abattoir for large cattle .
Accredited AA slaughterhouse by the National Meat Inspection Services
The Meat facility was granted with a Certificate of Good Manufacturing,

Practices by the NMIS.
Newly acquired/installed equipments for butchering.
Trained slaughterhouse personnel.
Featured in NBN channel 4 as a Model Municipal Slaughterhouse under the

Republic Service Weekly show of the Civil Service Commission with no other
than the Honorable Mayor Benito E. Aquino as one of the guests interviewed by
Civil Service Commission Chair Ricardo Saludo.
PERFORMANCE PLEDGES
1. Be courteous.
2. Be industrious .
3. Observe cleanliness and orderliness within the facility
4. Maintain Good Manufacturing Practices in the operation of the slaughterhouse .
5. Be honest and fair in rendering services .
6. Implement Republic Act 9296 (Meat Inspection Code of the Philippines).
Office :
MOTORPOOL SERVICES
l. FUNCTIONAL STATEMENT
1. Maintenance of all equipments owned and operated by the Moncada Local
Government Unit .
2. Conduct Emergency Monitoring Assistance to motorists during All Saints
Day Lenten Season and big special occasions/events of the municipality.
3. Perform general services every annual Town Fiesta Celebrations, Christmas
Party, Beauty Pageant , Cultural Show and other related functions in the
maintenance of cleanliness of the town .
4. Conduct fire prevention and earthquake drill/exercises at the different schools
as part of the disaster preparedness program of the municipality.
5. Inspect and/or check pertinent requirements such as MTOP, LTO Registration
and LTO Drivers License of Tricycle/Motorcycle operators upon application
of Mayors Permit.
II. OBJECTIVES
1. To keep all equipments always in good condition for engineering services and
other community projects related services.
2. To help maintain cleanliness of the town
3. To help police and fire protection authorities in time of disaster and calamities
and vehicular accidents.
1. Assist the Ecological Solid Waste Management Office in the proper disposal of
garbage such as collection and diversion of waste materials in the Material
Recovery Facility (MRF).
2. Perform general services whenever there is community affairs , programs, civic
and cultural activities being undertaken by the municipal government.
3. Assist government agencies in the evacuation and rescue operations during
calamities or disaster.
SERVICE STANDARDS
1. Request for the use of government vehicles shall be governed by the existing
policies of the local administration.
2. Gadgets and equipments in rescue operations during typhoon and flood should
always be prepared.
3. Members of the Task Force Emergency Monitoring Assistance and Municipal
Disaster Coordinating Council (MDCC) shall always wear their uniform in
performing their tasks.
PERFORMANCE PLEDGES
1. Be punctual.
2. Be courteous.
3. Be industrious .
4. Always prepared.
Office: ECOLOGICAL SOLID WASTE MANAGEMENT OFFICE

Lead the cleanliness awareness program and advocates proper disposal of
garbage thus, maintaining a healthy and clean environment.
II. OBJECTIVES
1. Efficient and effective implementation of the Municipal Solid Waste
Management Plan.
2. Increased production of organic fertilizer from 180 bags to 200 bags a
month by year 2010 onward.
3. Development of a new and bigger Material Recovery Facility.
4. Zero Waste Management through Reduce, Reuse and Recycle System
of disposing waste materials .
5. Handle the sale of organic fertilizers to the farmers or any interested
buyer.
.Cost of Organic Fertilizer
P 300.00/bag
P 50.00/ Liter
Organic Fertilizer
E.M.
FRONTLINE SERVICES
1. Daily collection of waste materials ( biodegradables, recyclables , residuals,
and kitchen wastes) in accordance to the schedule in the residential,
commercial and urban fair areas.
2. Processing of organic fertilizer s.
3. Sale of organic fertilizers.
4. Monitoring the daily routine of household waste collection area, thus
maintaining the proper segregation of waste .
5. Monitoring and assisting the Brgy. Official of Poblacion 1, for information
education campaign (IEC) to their constituent compliance to R.A.9003 other
wise known Ecological Solid Waste Management Act of 2000.
Follow These Steps

a. Marketing
It will take
Please Approach
. Giving procedure to the

client that their payment
should be directly paid at
the treasury office.
1 minute
Wilma B. Balgos/Et. Al
. Client will give the O.R. of

Payment
1 minute
Wilma Balgos
. Releasing of Bio-organic Fertilizer 1-3 minutes
Cesar Tamayo/et.al
Note : Personnel In-charge give and assist the client some knowledge and informations
because most of the client ask what are the benefits could be derived in using bioorganic fertilizer.
CESAR TAMAYO
Operator of wheel excavator and acting OIC if the Head Personnel was on leave.
In-Charge in releasing Bio-organic fertilizer to the client.
WILLIE VERGARA
JULIUS TACDOL
RANDY MENDOZA
In-Charge in production processing of Bio-organic fertilizer
Maintaining the cleanliness and orderliness of the production site .
In-Charge in maintaining all equipment into good condition .
In-Charge in Re-Activation of Probiotic Enzymes.
DIONISIO ABRERO
In-Charge in collecting of household waste at the Barangay Level (Pob. 2,3 and
Almaville)
CARLOS BAUTISTA
In-Charge in collecting Household waste and Market Waste (Pob.4 . Camp. 2.
Camp.I-Norte)
RICHARD CARBONELL
In Charge in collecting household Waste at the Barangay Level (Pob. 1, Rizal
& Burgos)
OPERATION (ZERO WASTE MANAGEMENT )
1. SORTING AT SOURCE - is the segregation or separation of wastes at the point of
generation or at the very place where it is produced.
2. HAULING is done by using tribikes and garbage compactors to transport in
production site or stock area for raw materials used for composting .
3.SHREDDING is done after hauling raw materials such as leaves, rice straw, grasses
, corn cubs and assorted market waste & household waste are shred to tear or cut into
small sizes for further decomposition period.
4. MIXING - after shredding , mixing is done . Other components is mixed into each
component which is used for piling.
5. PILING is done after mixing . Various shredded components are piled by using
aerator device. Aerator device aim to facilitate proper air circulation movement
which is favorable for beneficial micro-organisms which are responsible for
composting process.
6. RE-SHREDDING is done by using electrical shredder which is used for matured
compost. Re-shredding is intended to turn the soil into small particles or
commonly called pulverized.
7. SIEVING - is done after re-shredding , sieving , sieving is a process in which
foreign materials will be separated or removed such as wood, plastics, stones,
wires, broken glass and others.
8. BAGGING before bagging , spraying of E.M. water is being done. Organic
fertilizer is bagged into 50 kilos per sack .
9.STORAGE - Finish product is piled in storage area.
PERFORMANCE PLEDGES
1. Be courteous .
2. Be punctual .
3. Be industrious .
Office :
MANAGEMENT INFORMATION SYSTEM
It facilitate the use of ICT (Information and Communication Technology ) for a
more efficient and effective government services.
II. OBJECTIVES
To enhance the efficient implementation of the One Stop Shop program in the
issuance of Business License/Permits and other official documents in the LGU.
To perform other related functions with the use of Information Technology in
the performance of official duties, responsibilities and other services.
To promote awareness and appreciation of the potentials and benefits of ICT.
FRONTLINE SERVICES
1. Perform documentation works whenever there are social affairs or civic
activities within the municipality.
2. Provide technical assistance to Departments directly involves in the use of ICT.
3. Manage the use of IT Resources of the Municipality.
4. Assist the LCE in the implementation of E-Governance Project.
PERFORMANCE PLEDGE
1. Be courteous
2. Be profile
3. Be efficient
Office : SANGGUNIANG BAYAN.

Legislative & Secretarial Services.
II. PROJECTS/ACTIVITIES
To formulate ordinances resolutions, and Executive Ordinances which
will be the basis of law for the Municipal Government and see to it that it is being
implemented to the fullest for he benefit of the townspeople.
III. PROGRAM/ACTIVITY
1. Approve ordinances and pass resolutions necessary for an efficient
effective municipal government .
and
2. Generate and maximize the use of resources and revenues for the development
plans, programs, objectives and priorities of the municipality.
3. Grant franchise , enact ordinances authorizing the issuance of permits or
licenses or enact ordinances levying taxes, fees and charges to raise revenues
4. Regulate activities relative to the use of land, buildings and structures to
promote general welfare.
5. Approve radiances which shall ensure the efficient and effective delivery of the
basic services and facilities.
6. Approve Municipal Annual Budget /Supplemental Budget.
7. Provide administrative Review and Approve annual budget of different
barangays .
8. Conduct hearing on the administrative cases of barangay officials .
FRONTLINE SERVICES
1. Hold regular session every Monday and conduct special session as needed.
2. Preparation of the Minutes of Regular Sessions/Special Session.
3. Preparation of SB Resolutions and Municipal Ordinances.
4. Safe keeping of files/records.
Note : No fees are being collected in the SB Office.
SERVICE STANDARD
1) Copies of documents will not be issued to requesting party or individual unless
properly coordinated with the Office.
2) Copies of the resolutions, ordinances and other relevant documents will be furnished
to concerned offices and authorities for their information and for reference purposes.
PERFORMANCES PLEDGES
Serve with integrity.
Wise decision making
Prompt action in the formulation and enactment of ordinances .
Be punctual.
OFFICE : Office of the Municipal Budget Officer

1. Prepare the executive and special budget
2. Study and evaluate budgetary implications proposed by Legislative,
submit comments and recommendations to the local chief executive.
II. OBJECTIVES
The Municipal Budget of Moncada, Tarlac aims to attain
sustainable economic growth, to alleviate poverty, to generate more
and productive employment and promote social justice.
1. Prepare forms, orders and circulars embodying instructions or
budgetary matters.
2. Review and consolidate the budget proposals of different offices.
3. Assist the Mayor in the preparation of the budget and during budget
hearings.
4. Study and evaluate budgetary implications of proposed legislation
and submit comments and recommendations.
5. Submit periodic budgetary reports to the Department of Budget and
Management.
6. Coordinate with the Treasurer, Accountant and the Planning and
Development Coordinator for the purpose of budgeting.
7. Assist the Sanggunian in reviewing the approved budgets of
barangays.
8. Coordinate with the Planning and Development Coordinator in the
formulation of the Municipal Development Plan.
FRONTLINE SERVICES
Preparation of the Local Annual Budget and Supplemental

Budget of the Municipality
34
Review assist and provide technical assistance to the 37
Barangays on the entire Budget Process ( Preparation ,
Authorization, Review, Executive and Accountability)
ACTIVITY
INDICATIVE
SCHEDULE
OFFICIAL/EMPLOYEE
RESPONSIBLE
1. Issue Budget Call
June 5
Mayor Benito E. Aquino
2. Conduct Budget Forum
July 5
LCE/LFC
Department Heads
July 15
Department Heads
4. Review and Consolidate

Budget Proposal
July 16 to
August 14
MBO/Budgeting
Assistant
5. Conduct Budget Hearing
August 15
A. Preparation of Annuals/S.B.
3. Prepare & submit Budget

Proposal of various offices
6. Prepare the Local Expenditure

Program
September 30
7. Prepare Budget Message and

Budget of Expenditures and
Sources of Financing
October 10
8. Submit Executive Budget to

the Sanggunian
October 16
MBO/Dept. Heads/
LCE/LFC
LCE/LFC
LCE/LFC
LCE
B. Authorization
1. Enact the Appropriation.
2. Approve the Appropriation

Ordinance
3. Submit the Appropriation
Ordinance to Sangguniang
Panlalawigan
C. Review
(Sangguniang Panlalawigan )
AB/SB- Municipality
Ordinance on
or before the
end of the
Budget Year
VM/SB
VM/SB
Secretary to the
Sanggunian
(Sangguniang Bayan ) AB/SBBarangay

1. Check the Appropriation
Ordinance with the Appended
Budget Documents
Secretary to the
Sanggunian
a). For Annual Budget/

Supplemental Budget
Secretary to the
Sanggunian
Presiding Officer
LCF
1. Transmittal Letter
LFC
2. Appropriation Ordinance
3. Budget of Expenditure
and Sources of Financing
( BESF]
Secretary to the
Sanggunian
Presiding Officer
4. AIP
(Approved by the
Sanggunian through a
Resolution)
5. Personnel Schedule
HRMO
LCE
6. Veto Message, if any

Secretary to the
Sanggunian
Presiding Officer
7. Sanggunians Action on
Veto, if any
2. Review the Appropriation
Ordinance
Secretary to the
Sanggunian
3. Issue Review Action

(Operative/In Operative)
Secretary to the
Sanggunian
D. Execution
Emilia S. Quilet
Mun. Budget Officer
1. Record the approved budget

in the Registries
2. Release Allotment
5-10 mins.
Diana A. Ayson
Adm. Asst. I
15 days
Emilia S. Quilet
(LBM/ARO)
Mun. Budget Officer
Diana A. Ayson
Adm. Asst. I
3. Prepare the Cash Program
and
Financial/Physical
Performance Target
4.Obligate and Disburse Funds

for Implementation of
Programs/Projects/Activities
Emilia S. Quilet
2-3 weeks
Mun. Budget Officer
Diana A. Ayson
Adm. Asst. I
Emilia S. Quilet
Mun. Budget Officer
5-10 mins
Diana A. Ayson
Adm. Asst. I
A. Disbursement Voucher/
Process
1. Prepare the Statement of
Allotments, Obligations
& Balances (submitted
to COA every end of the
month)
2. The Obligation Request
shall be used to record
allotments received and
to request for obligation
charged against the
allotments. It shall be
prepared before
processing the claim to
ensure the funds are
available for the
purpose.
3. Sign the Obligation
Requirements
5.Adjust Cash Programs,
Financial and Physical
Performance Targets for
shortages and Overages
Diana A. Ayson
Adm. Asst. I
1-3 days
Diana A. Ayson
Adm. Asst. I
1-3 mins.
1 min.
Emilia S. Quilet
Mun. Budget Officer
Emilia S. Quilet
Mun. Budget Officer
ANA
6.Provide Corrective Activities for

Negative Deviations
E. Accountability
Diana A. Ayson
Adm. Asst. I
Agnes C. Llana
Mun.Accountant-OIC
Emilia S. Quilet
Mun. Budget Officer
1. Monitor Income and

Expenditure
January 1December 31
Diana A. Ayson
Adm. Asst. I
Agnes C. Llana
Mun.Accountant-OIC
2. Evaluate Performance of Each
Department
January 1
December 31
Emilia S. Quilet
Mun. Budget Officer
Diana A. Ayson
Adm. Asst. I
Agnes C. Llana
Mun.Accountant-OIC
SERVICE STANDARDS
1. Compliance with Local Budget Memorandum and existing standards and
guidelines issued by DBM.
2. Conformity with the requirement and compliance with he provision of RA 7160
(The Local Government Code of 199l).
3. Disbursement of 20% Development Plan shall be in accordance with the
approved projects (activities embodied in the Local Development Plan and shall
conform with the provisions of Local Budget Circular No. 70 dated 3/14/2000
and DILG DBM Joint Memorandum Circular No.1 , s. 2005 dated Sept. 20,
2005.
3. Provide technical Assistance to the Local Chief Executive, Legislative Body
and the 37 Barangay Captains and other officials regarding the Budget Process.
PERFORMANCE PLEDGES
1.
2.
3.
4.
Serve with integrity.

Be efficient and effective .
Operate on Balance Budget.
Be Polite and Courteous .
OTHER FUNCTIONS : (Office of the Municipal Budget Officer )

I. Management of Supplies and Materials and General Services Officer
II. Functional Statement :

Preparation of Annual Procurement Plan
III. OBJECTIVES
To be able to purchase supplies and materials at reasonable prices.
To control or minimize the waste of supplies and materials thru the proper
management.
IV. Programs/Project/Activities
1. Consolidation of Procurement Plan submitted by various offices.
2. Conduct bidding, canvass to avail the most reasonable prices for the
advantage or in favor of the government .
3. Purchase of Supplies and Materials from winning bidders.
4. Inspection of the delivered supplies and materials by the GSO or COA
5. Distribution of supplies and Materials to various offices.
FRONTLINE SERVICES
Activity
I. Submission of Annual Procurement

Plan various offices
Indicative Schedule
Official Employee
Responsible
Emilia S. Quilet
Ist week of December
Mun. Budget Officer
II. Consolidation of Annual

Procurement Plan
Last of week
December
III. Conduct bidding/canvass
ANA
Diana A. Ayson
Adm. Asst. I
Emilia S. Quilet
Mun. Budget Officer
Diana A. Ayson
Adm. Asst.I
Emilia S. Quilet
Mun. Budget Officer
Diana A. Ayson
IV. Purchase of Supplies and Materials
and Prepare Voucher and Supporting
document
V. Inspection of delivered supplies and
materials
ANA
Emilia S. Quilet /
Diana A. Ayson
ANA
Diana A. Ayson
Adm. Asst. I
V1. Distribution of Supplies and

Materials
ANA
Diana A. Ayson
Adm. Asst. I
SERVICE STANDARDS
1. Conduct Bidding in accordance with RA 9184

2. Canvass Supplies and Materials to avail the most reasonable price.
3. Waste of supplies and Materials is minimized and controlled .
PERFORMANCE PLEDGES
1.
2.
3.
4.
Be polite and courteous .

Serve with Integrity
Be Honest and responsible.
Office : Office the Municipal Budget Officer
OTHER SERVICES: ( Sale of Niches at the Municipal Cemetery . Camposanto I-Sur,

Moncada, Tarlac )
1. Sale of Niches
a. Lawn Type Niches
b. Apartment Type Niches
2. Maintenance and Upkeep of the Niches and surroundings of the
Cemetery.
3. Adherence to the Approved Policy Affecting the Cemetery .
II. OBJECTIVES
1. To establish an Income Generating Project (IGP) for the municipality thru the
Sale of Niches.
2. To offer for Sale niches which are maintained at affordable prices.
5. To decongest the existing crowded cemetery by opening a New and Modern
One .
III. PROGRAMS/PROJECT/ACTIVITIES
POLICY AFFECTING THE CEMETERY
SECTION 1. Rights and Obligations - That all rights and obligations relating to the care,
use, transfer and sale of the tombs, otherwise known as units for purposes of
this policy, are governed by the provisions of this policy.
SECTION 2. Sales Price - To maximize the use of the lot, the units shall be built on a
series of three-level of tombs branching along the cemetery perimeter, for
sale at varying prices as follows, to wit:
I. Apartment Type
A. First or Ground Level is P13,500.00 C. Third or Top Level is P 14,500.00
B. Second or Middle Level is P 15,500.00
II. Lawn Type Niches P35,000.00
SECTION 3. Terms and Conditions - That the units may be paid in cash or in installment
basis under the following terms and
conditions;
A. If paid in cash, the buyer is entitled to a discount of ten percent (10%) of
the purchase price;
B. If a down payment of fifty percent (50%) of the purchase price is made

and the buyer agrees to pay the balance in six (6) equal monthly installments
from the date of purchase, the buyer is entitled to five percent (5%) discount
of the purchase price.
C. If the buyer elects to pay in installment basis, a down payment of ten
(10%) of the purchase price is required. The balance shall be payable in
twelve (12) equal monthly installment. Any installment due and unpaid shall
likewise bear an interest rate of two percent (2%) per month.
SECTION 4. Labor Cost and Maintenance - That the above-mentioned prices are
inclusive of labor cost of interment only when unit is used for the first time.
The Local Government Unit shall likewise provide the gravestone marker
for free. That the buyer, his heirs or assigns shall pay a monthly sum of
P50.00 as maintenance fee only when the unit is already occupied.
SECTION 5. Failure To Pay - If the buyer fails to pay the full purchase price at the time
agreed upon, the Local Government Unit, upon
written notice of demand
for rescission to the buyer, has the power to rescind the sale of the unit and
resell it to whoever is interested.
Any payments made by the buyer are subject for reimbursement after
deducting all interests owed and other losses
sustained directly or
naturally in the ordinary course of events as a consequence of the buyers
breach of contract.
SECTION 6. Deed of Sale By Notarial Act. - If the buyer prefers that a deed of sale with
mortgage of the unit be executed, the same could be done at the expense of
the buyer, otherwise a certificate of award in favor of the buyer will be given
instead.
The provision of Section 6 does not apply when a deed of sale with
mortgage is executed. Agreement
embodied in the deed, specifically the
non-fulfillment of the obligation, will prevail over that of Section 6 and shall
be enforceable in the manner prescribed by law.
SECTION 7. Price Review. - That the prices of the units shall be reviewed every two (2)
years to consider change of prices due to the cost of production and
maintenance expense.
SECTION 8. Prohibition. - That the buyer, his heirs or assigns, shall not under any
circumstance, introduce any improvement or innovation on the unit in order
to retain their originality and uniformity.
SECTION 9. Reuse of Unit For the Apartment Type Only- That the buyer, his heirs or
assigns can reuse the unit only after the lapse of seven (7) years from the date
it was last used and only after obtaining a clearance from the local health
authorities certifying that all existing laws, rules and
regulations
appertaining thereto are complied with.
SECTION 10. Deposit of Proceeds of Sale. - That all net proceeds of the sale of the units
shall be deposited in the name of the Local Government Unit of Moncada,
to any accredited banks or financial institutions in a nature of trust deposit
and to be used exclusively for the maintenance, improvement and acquisition
or purchase of another lot as burial ground.
FRONTINE SERVICES
HOW TO AVAIL OF THE SERVICE
Sale of Niches at the New Municipal Cemetery
Follow These Steps
1. Application for the acquisition
of the lawn type or apartment
type of niches .
2. Orientation of the services
policy and approval of the
application for acquisition of
niche.
3. Payment of Fees /Charges
A. Lawn Type Niche s
Gross Amt.
P 35,000.00
Less 10% Discount
(3,500.00)
Total
P 31,500.00
Lapida
1,400.00
Maint. Fee
600.00
Total Cost
P 33,500.00
B. Apartment Type Niches
1.Ground Niche
P 13,500.00
10% discount
( 1,350.00 )
Total
12,150.00
Lapida
Free
Maint. Fee
600.00
P 12,750.00
========
2.Middle Niche
P 15,500.00
10% discount
( 1,550.00 )
Total
P 13,950.00
Lapida
Free
Maint. Fee
600.00
Total Cost
P 14,550.00
============
It will take
5 minutes
Please Approach
Novelita Sapon-RCC I
Emilia S. Quilet
Mun. Budget Officer
10 minutes
Emilia S. Quilet
Mun. Budget Officer
5 minutes
Amanda M. Salvador
Mun. Treasurer
3.Uppermost Niche P 14,500.00

10% Discount
1,400.00
Total
13,050.00
Lapida
Free
Maint. Fee
600.00
Total Cost
P 13,650.00
=============
4. Recording and Preparation of Report 10-15 minutes
on Collection of Cemetery Rights
(Lawn Type & Apartment Type of
Niches )
Novelita C. Sapon
RCC- I
5. Preparation of the certificate of

Award
Novelita C. Sapon
RCC- I
20 minutes
SERVICE STANDARDS
1. Implement the Covering Policy on the Sale of Niches .
2. Prepare Reports that will serve as guide in decision making.
3. Issue certificate of Award upon full payment to the
beneficiary.
PERFORMANCE PLEDGES
1.
2.
3.
4.
Be responsible and Honest .

Be Polite and Courteous.
Serve with Integrity.
Be efficient and effective.
Office : Office of the Municipal Budget Officer

OTHER SERVICES : ( Sale of Occupancy Rights and Roll Up Doors )
1.Sale of Occupancy Rights and Roll Up Doors (Stall at the Public
Market) all Section .
2.Maintenance and Upkeep of Stall and surroundings .
3.Adherence to the Approved Policies Governing the Transfer and Administration of
Occupancy Rights Over stalls in the public market.
II. OBJECTIVES
1. To establish and come up with Uniform Price Over stalls at the Public Market .
2. Identification of stall owners at the public Market .
3. To eradicate illegal transactions over the Sale of stalls at the Public Market .
III.PROGRAMS /PROJECTS/ACTIVITIES
POLICIES GOVERNING THE TRANSFER AND ADMINISTRATION OF
OCCUPANCY RIGHTS OVER STALLS IN THE PUBLIC MARKET
1.
The payments of occupancy rights may be made in cash or in installment basis, under any of
the following terms and conditions:
a.
b.
2.
If paid in cash, the buyer/awardee is entitled to a ten percent (10%) discount of the purchase price.
If a down payment of fifty percent (50%) is paid within three (3) months from the date of the award, the
buyer/awardee is entitled to a five percent (5%) discount.
c.
Should the buyer/awardee wish to pay on installment basis, Terms of payment is as follows:
One (1) stall- Payable within twenty four months (24) months equal monthly installment.
Two (2) stalls- Payable within thirty (30) months equal monthly installment.
Three (3) stalls or more- Payable within forty two (42) months equal monthly installment.
In case the buyer/awardee fails to pay three (3) successive installments, the sale/award of
occupancy rights shall become null and void without the necessity of notice to the
buyer/awardee fails or judicial declaration to this effect and that he/she shall voluntarily
vacate the premises, should the buyer/awardee continue to occupy the stall, he/she shall be
considered an intruder and may be accordingly ejected therefrom as tresspasser or unlawful
detainer. It is understood that all payments made shall be forfeited in favor of the Local
Government Unit of Moncada
3.
That considering the limited number of stalls in the Public Market, a buyer/awardee or any Member of a family as
buyer/awardee is entitled to own only one (1) stall right.
Members of a family referred to herein are the spouses and their unmarried children.
4.
That it is understood that the title or ownership of the occupancy rights shall not be awarded
to the buyer/awardee unless the purchase price is paid in full and neither the
owner/awardee shall convey the occupancy rights by way of a mortgage to a third party
without the written consent of the Local Government Unit of Moncada, Tarlac.
5.
That the owner of the occupancy rights, upon written notice to the Market Administrator, may transfer his/her
rights over the stall to any qualified person by way of donation or sale, provided, he/she has no outstanding
6.
account with respect to the daily rental. Should the owner die, the ownership rights shall become part of his/her
estate and may be adjudicated by way of succession to the legal heirs.
7.
That in the event a new Public Market is constructed or built and there is a need to relocate the owners of the
stalls, said owners have priority rights over all new awardees of stall rights to accordingly choose the area or stall
he or she will occupy. That it is understood that the relocated owners or original owners of occupancy rights are
not required to pay the difference of increased price of the new stall should there be any.
8.
That all payments made from the transfer of occupancy rights shall be deposited in the name of the Local
Government Unit of Moncada in a bank or financial institution in the nature of trust deposited which shall be used
exclusively for the repair and improvement of the Public Market.
9.
In the event that there is a change in the local leadership, it is understood that the ownership of the occupancy
rights shall not be affected and that the peaceful and uninterrupted possession of the stalls by the owners are
hereby assured and guaranteed.
10. That this policy shall have retroactive effect and shall be valid and binding between the parties, enforceable in a
manner provided by law.
However, a buyer/awardee or a Member of a family as buyer/awardee who acquired more than one (1)
occupancy rights prior to the effectivity of this policy shall not be affected as it has no retroactive effect.
FRONTLINE SERVICES
HOW TO AVAIL OF THE SERVICES ON
Sale of Occupancy Rights & Roll up doors Market Stalls
All Sections
FOLLOW THESE STEPS
1. Filing of Application
IT WILL TAKE
3 minutes
2. Review & evaluation of the application.
10 minutes
PLEASE APPROACH
NOVELITA SAPON
RCC-1
NOVELITA SAPON
RCC-1
3. Approval of the application

5 minutes
4 .Cost of 0ccupancy Rights , Roll up

doors per stall all sections.
Area per stall-5.76 sq.m.xP10,000/sq.m
. Roll up doors
10,540.46/stall
Total OR & RUD/stall
5. Daily receiving of collection of
payment of occupancy Rights & Roll up
doors on installment basis at 11:00 AM 11:30 AM
EMILIA S. QUILET
P 57,600.00
10,540.46
P 68,140.46
==========
30 minutes
6. Recording and Preparation of report on 10-15 minutes

the payments received
NOVELITA SAPON
RCC-1
NOVELITA C. SAPON
RCC-1
7. Preparation of the certificate of Award

(upon full payment )
20 minutes
NOVELITA C. SAPON
RCC-I
SERVICE STANDARDS
1. Implement the covering Policy on the Sale of Occupancy Rights and Roll Up doors.
2. Prepare Reports that will serve as guide in decision making.
3. Issue certificate of award to Rightful Owners upon full payment .
PERFORMANCE PLEDGES
1.
2.
3.
4.
Be Polite and Courteous .

Be efficient and effective.
Serve with Integrity.
Be Responsible and Honest.
Office : OFFICE OF THE HUMAN RESOURCES MANAGEMENT

OFFICER /Office of the Municipal Budget Officer .
Personnel Services and Development
II. OBJECTIVES
1.
To provide personnel services and see to it that the rights of employees are
protected.
2. Practice and apply knowledge and skills in the civil service laws, rules and
policies
3. Develop a plan to continuously enhance employees competencies in the
performance of ones duties and responsibilities with utmost integrity.
III. PROGRAMS/PROJECTS/ACTIVITES
1. Formulate Municipal Personnel Programs.
2. Provide Personnel Services to Municipal Officials and Employees.
3. Assist the Municipal mayor in supervising personnel and see the
employees rights are protected.
4. Develop plans and strategies on Personnel Matters and recommend
changes in policies it necessary and needed.
FRONTLINE SERVICES
1. RECRUITMENT
Merit and Fitness
2. RETENTION
Growth and Development
3. RECOGNITION /AWARD
Fairness and Equity
Integrity and Identity
4. RETIREMENT
Counseling
Benefits
Personnel Records
Services
1. RECRUITMENT
Time Duration
Officer/Employee In-Charge
a. Determining Staffing needs

1. Vacant Positions
a. Check Budget
5 minutes
Emilia S. Quilet
MBO/HRMO- OIC
b. Qualification Standard
5 minutes
c. Publication
4 weeks
Emilia S. Quilet
MBO/HRMO-OIC
Luisa L. Calayan
RCC-II
. Personnel Selection
Board
Civil Service Commission

Luisa L. Calayan
RCC-II
Benito E. Aquino
Municipal Mayor
Emilia S. Quilet
MBO/HRMO-OIC
. Screening
. Prohibitions
d. Appointment
(Appointing Authority )
Types/Nature
6 mos. Probationary period
e. Civil Service Commission
2. Organizational Needs (Unit)
Heads/PSB
Department
Despite
Heads
present staff which
Units need more.
11. RETENTION
a. Terms and condition of work
Benito E. Aquino
Municipal Mayor
2 weeks
Benito E. Aquino
Municipal Mayor
CSC Field Director

Benito E. Aquino
Municipal Mayor

Dept. Heads/CSC
CSC (Circular ,E.O. 292)

. Terms:
Office Hours
Leaves
Salaries and benefits
. Personnel Action
. Discipline
b. Performance Management

DBM (LBC) / DOF (BLGF)
. Importance
. CSC Requirements
. Skills
. Introduction to PMS
c. Capacity building
Formal Schooling
In-house training
On the Job training
111. RECOGNITION AND
REWARDS
Mayor BenitoE. Aquino

Departments Heads
Various NGAS and NGOs

Personnel Selection Board
Department Heads
a. Promotion
Merit Promotion
Automatic Promotion
Merit Promotion Plan
Personnel Selection Board
b. Awards and Incentives
Praise
1V. RETIREMENT
1. Types of Retirement

CSC
Compulsory
Optional
Recognition
2.
Counseling
Pre-Retirement
Livelihood skills development
Retirement packages
Mayor Benito E. Aquino /

CSC/GSIS/HRMO/
Department Heads
3. Other Benefits
PAG-IBIG
Terminal Leave

Emilia S. Quilet -MBO/HRMOOIC
Luisa L Calayan
RCC-II
4. Exit Interview
Emilia S. Quilet-MBO/HRMOOIC
Luisa L Calayan
RCC-II
5. Personnel Records
Custody and Upkeep
Luisa L Calayan RCC-II

Emilia S. Quilet MBO/HRMOIC
SERVICE STANDARDS
1. Understand and adhere to Civil Service Law and Rules and Policies .
2. Practice and apply knowledge and skills in the Civil Service Law and Rules and
Policies as these relate to Human Resource functions.
3. Enhance Human Resource competencies in the performance of ones duties and
responsibilities with utmost integrity.
.
PERFORMANCE PLEDGES
1. Be punctual
2. Be polite and courteous
3. Be responsive
4. Be efficient and effective.
Office : OFFICE OF THE MUN . PLANNING AND DEVT COORDINATOR

Planning and Development Services.
II. OBJECTIVES
a) To promote citizen participation through development planning at barangay
level.
b) To integrate and coordinate all sector plans and studies for community
development .
c) To conduct continuing studies, researches and relevant trainings necessary to
evolve plans and programs for implementation.
III. PROGRAMS/PROJECTS/ACTIVITIES.
1. Formulate integrated economic, social, physical and other development plans,
programs and policies .
2. Conduct continuing studies, researches and training programs necessary to
evolve plans and programs.
3. Integrate and coordinate all sector plans and studies undertaken by the different
functional group or agencies.
4. Monitor and evaluate the implementation of the different development
programs , projects and activities in accordance with the approved
development plans.
5. Prepare comprehensive plans and other developments planning documents.
6. Analyze the income and expenditure pattern and formulate and recommend
fiscal plans and policies.
The MPDO is tasked to prepare the following development plans and programs:
1. Comprehensive Development Plan
2. Comprehensive Land Use Plan
3. Municipal Zoning Ordinance
4. Executive Legislative Agenda

5. Annual Investment Plan (20% Development Plan )
6. Municipal Solid Waste Management Plan
7. Moncada LGU Citizens Charter
8. Local Governance & Performance Management System (LGPMS)
9. Community Based Monitoring System.
10. Program/Activity Designs
11. Project Proposals.
FRONTLINE SERVICES
1. Issuance of Zoning Clearance
2. Issuance of Development Permit
3. Holding of Job Fair activity in cooperation with recruitment agencies
FEES:
1. Zoning Certificate
P 60.00
2. Zoning Clearance
Based on the total Cost of the Project
3. Development Permit
Based on the total Cost of the Project
SERVICES STANDARD
1. No Zoning Clearance as well as the Development Permit will be issued if the
requirements are not complete .
2. Inspection of the site of the proposed project will be done prior to the issuance of
Zoning Clearance and Development Permit.
PERFORMANCE PLEDGES
2. Be polite and courteous.
3. Be fair in dealing with clients.
4. Be efficient and effective.
HOW TO AVAIL OF THE SERVICES
1. Issuance of Zoning Certificate
Follow these Steps
1. Request for Zoning
Clearance
It will take you
Please Approach
Fe M. Sales
Adm. Aide VI
Fill-up application forms

2. Submit requirements
(Requirements depends non
the type of the Proposed
Project)
3. Issuance of Zoning
Clearance
1-5 days submission for

simple transaction and 1-10
days for complex
transaction
The Zoning Administrator

Reviews and signs the
documents.
4. Recording in the logbook
and filing of the document
2 min.
1 min.

Municipal Zoning
Administrator .

Mun. Zoning Administrator
Fe M. Sales
Adm. Aide VI
2. Issuance of Development Permit

Follow These Steps
1. request for development
permit
Fill-up application form
It will take You
Please Approach
Fe M. Sales
Adm. Aide VI
2. Submit requirements
(Requirements depends on
the type of the proposed
project.)
3. Issuance of Preliminary
Approval /Zoning
Clearance
4. Issuance of Final
Approval /Development
Permit
Review and signing of the
document
1-5 days (simple

transaction)
1-10 days (Complex
transaction)
3 min. (upon compliance
of initial requirements

5 min. (upon completion of

requirements.)
5 min.

1 min .
Fe M.Sales
The Municipal Mayor signs

the document.
5. Recording and filing of
the document
3. Issuance of Zoning Clearance

Follow These Steps
1. Request Zoning
Certificate
It will take you
Please Approach
1 min.
Fe M. Sales
document
3 min.
Fe M. Sales
3. Issuance of the document
1 min.

The MZA signs the

document
Office : OFFICE OF THE MUNICIPAL CIVIL REGISTRAR
Responsible for the Civil Registration program in the Local Government Unit ,
pursuant to the Civil Registry Law, Civil Code and other pertinent laws, rules and
regulations.
II. OBJECTIVES
Develop plans and strategies pertaining to civil registry programs and objectives
II. PROGRAMS/PROJECTS ACTIVITIES
1. Accept all registrable documents and judicial decrees affecting the civil status
of persons.
2. File, keep and preserve in a secure place the books required by law.
3. Transcribe and enter immediately upon receipt all registrable documents and
judicial decrees affecting the civil status of persons in the appropriate civil
registry books.
4. Transmit to the office of the Civil Registrar-General within the prescribed
period duplicate copies of the registered documents required by law.
5. Issue certified transcript or copies of any certificate or registered documents
upon payment of the prescribe fees to the treasurer .
6. Receive applications for the issuances of marriage license and after determining
that the requirements and supporting certificate and publications thereof for the
prescribed period have been complied with, issue the license upon payment of
the authorize fee to the treasurer.
7. Coordinate with the national Statistics Office in conducting educational
campaigns for vital registration and assist in the preparation of demographic
and other statistics for the Local Government Unit.
FRONTLINE SERVICES
1. Issuance of certified copy of birth, marriage, and death record .
2. Registration of birth, marriage and death record.
3. Registration of death certificates .

4. Registration of court orders/decrees and request of annotated record.
5. Requesting endorsement of registry records to the civil Registrar General .
6. Delayed registration of civil registry records.
7. Application for marriage License.
8. Filing petition for Change of First Name or Correction of Clerical Errors.
HOW TO AVAIL THE CIVIL REGISTRY SERVICES

1. Requesting a certified copy of birth, marriage and death record.
About the Services
Civil Registry documents such as birth, marriage and death certificates maybe
availed of by securing a certified transcript from the office.
FEES
a) Birth Certificate fee
P 90.00
b) Marriage Certificate Fee -
90.00
c) Death Certificate
90.00
Follow These Steps

It will take you
1. Request the needed
document
Fill up slip and submit it to 2 min.
EIC .
2. Verification
Search of requested Civil
Registry
document
if 5-15 minutes
verified as to availability of
record is not available in the
computer , the record will
Please Approach
Apolonia D. Baldivicio
Adm. Aide VI.
Leah Baldonado
Clerk
Adm. Aide VI
Leah Baldonado
Clerk
be searched manually).
3. Payment of fees
If record is available , EIC
instruct s the client to pay
the required certificate fee.
3 min.
Deputized CollectionClerk
1 min.
Adm. Aide VI
4. Record of Request
EIC records in the logbook
the name of the requested
document and O.R. Number
Leah Baldonado
Clerk
5. Preparation of
requested document .
the
EIC prepares the certified

copy of requested civil
registry document.
5 minutes
Leah Baldonado
EIC checks/reviews the
correctness of the entries in
the document .
6. Issuance of Certified
Copy
of civil registry
document.
5 minutes
MCR signs the document
Client claim the document
at the releasing desk and
signs in the logbook .

MCR
Leah Baldonado
2. Registration of birth & marriage certificates

ABOUT THE SERVICE
Republic act No.3753 mandates the establishment of a civil register in the
Philippines where acts, events, legal instrument and court decrees concerning the civil
status of person shall be recorded.
The birth of the child, being a vital event of a person, shall be registered within
30 days from the time of birth in the office of the Civil Registrar of the city/municipality
where the birth occurred.
For ordinary marriage, the time for submission of the Certificate of Marriage is
fifteen(15) days following the solemnization of marriage, while for marriage exempt
from license requirement , the prescribed period is thirty (30) days , at the place where
the marriage was solemnized.
REQUIREMENT
Certificate of Live Birth (COLB) or Marriage Contract.
Follow These Steps
1. Presentation of
Document
It will take You
Present the document for

registration
30 seconds
Please Approach
2. Examination of
Document
The EIC examines the
document whether it is
submitted on time/delayed
and the entries are properly
filled-up.
3. Registration of Document
Client is advised to wait
while the EIC registers the
document.
1 min.
Aplolonia D. Baldivicio
2 min.
Two copies of the registered

document are retained as
file copy of the office and
the other one for NSO,
Manila
4. Signature of Registered
Document
MCR signs the registered
civil registry document and
release to client.
2 min.

Mun. Civil Registrar
3. Registration of Death Certificate

ABOUT THE SERVICE
It shall be the responsibility of the nearest relative or spouse who has knowledge
of the death to report the same within forty-eight (48) hours if the deceased died without
medical attendance .
The health officer shall examine and sign the death certificate and direct the
registration of the death to the office of the civil Registrar within the reglamentary period
of (30) days .
. REQUIREMENT(S)
a) Death Certificate
b) Barangay Certificate (for death occurring outside hospitals or clinic or with
physicians)
c. Transfer of Cadaver
d. Entrance of Cadaver
e. Exhumation Permit
.FEES
a) Burial permit fee
b) Transfer of Cadaver
c) Exhumation Permit
- 155.00
- 100.00
- 60.00
Follow These Steps

1. Presentation of
Documents
It will take you
Please Approach
Approach the EIC if the

deceased died outside
hospital premises.
2 minutes
Present barangay
1 min.
certification from the
Barangay Captain where the
deceased.
The EIC prepares the

Death Certificate per data
supplemented by the
informant
1 min.
If person died in hospital

secure death certificate
from the hospital, certified
by the attending physician
2. Examination of document
EIC examines the document
presented if it is submitted
on time/delayed and
properly filled-up
1-2 min.
3. Signature of the
(MHO)
The MHO
reviews/examines and signs
the document as to the
cause of death and advice
client to return to MCR
with the signed document
for registration.
3 minutes
Client is advised to pay the

corresponding fees to the
collection clerk.
4 minutes
If the client is indigent EIC

advises him/her to get a free
burial certificate from the
Mayors Office for
Assistance.
5 minutes
Mayors Office
4. Payment of Fees
5. Registration of Document
Submit the document for
registration, duplicate
OCRG copy and NSO
original to the registrant of
the document and the
duplicate to MCR.
5 minutes
6. Signature of registered
Death Document
1 min.
The MCR signs the

Registered death certificate
Abraham S. Sales, Jr
MCR
.
4. Registration of Court Orders/Decrees and request of Annotated Record.

. ABOUT THE SERVICE
Like other civil registry documents, court decrees concerning the status of a
person shall be registered in the civil registrars office where the court is functioning
within ten (10) days after the decree/order has become final.
The following are registrable court decrees:
1. Decree of legal Separation.
2. Declaration of Nullity of Marriage .
3. Court decisions or order to correct or change entries in any certificate of births,
marriage or death.
4. Declaration of Presumption of Death.
5. Repatriation or voluntary renunciation of citizenship.
6. Court decision recognizing or acknowledging of natural children or impugning
or denying such recognition or acknowledgement.
7. Judicial determination of maternity affiliation.
8. Aliases
. REQUIREMENT (S)
. Original/certified Xerox copy the court order
. Certificate of finality.
. Certificate of court registration issued by the concerned Municipal Civil
Registrar where the court Order (CO) was issued.
.FEES
. Annulment
. Adoption
. Correction of Clerical Error
. Petition for Change of First Name
.. Filing Fee
.. Publication
. Legitimation Fee
. Use the surname of the father
180.00
180.00
1,000.00
3,000.00
3,000.00
160.00
160.00
Certified True Copy of Annotated Record

. Local
. Abroad
Follow These Steps
1. Presentation of
documents
Present the required
documents to EIC
It will Take you
2 minutes
Please Approach
Elidia R. Aganan
RO-II
2. Examination of
Documents
EIC examines the presented
documents for registration
and annotation .
2 minutes
Elidia R. Aganan
RO-II
5 minutes
MTO
3. Payment of fees
The client is advised to pay
the corresponding fees at
Mun. Treasurers Office or
to the deputized collection
Clerk.
4. Registration of Court
Order and Annotation to
affected Civil Registry
Record.
Client is advised to wait
while EIC enters the court
order and annotates the
same to the record.
10 minutes
Elidia R. Aganan
EIC prepares certificate of

court registration, annotated
civil registry records and
certified Xerox copy of
Court Order and
endorsement letter to NSO,
Manila.
5. Review and approval

The Municipal Civil
Registrar reviews and signs
the documents.
5 to 10 minutes
6. Release of Requested
record.
EIC records the processed
court registration.
5 minutes
Elidia R. Aganan
EIC release the document to

the client.
Client is made to sign in the
receiving logbook .
5. Registration of Legal Instrument s/Legitimating of Natural Child

ABOUT THE SERVICES
As a general rule, all legal instruments shall be registered in the civil registry of
the place where they were executed except the ff:
1. Affidavit of Reappearance where the parties to the subsequent marriage are
residing .
2. Marriage Settlement
- where the marriage was recorded .
3. Acknowledgement ; Legitimized ; Voluntary emancipation of Minor ;

Parental Authorization or Ratification of Artificial Insemination-where the
birth of the child was recorded.
Not falling under the aforementioned exceptions are the following & registrable
instruments:
1. Acknowledgement
2. Acquisition of citizenship
3. Certificate of Legal capacity of contract marriage .
4. Option to elect Philippine citizenship .
5. Partition and distribution of properties of spouses and delivery of the childrens
legitimized; and
6. Waiver of rights interests of absolute community .

All legal instrument s executed abroad shall be registered in the
registry office of Manila.
.REQUIREMENT (S)
. Legal Instrument
. Legitimation of Natural Child.
-Marriage Contract of parents
-
Birth Certificate of the Child

Joint Affidavit of Legitimation of the parents.
Affidavit of Acknowledgement of Paternity
Legitimation Fee
. FEES
. Legal Instrument
-Registration Fee
. Legitimation of the Natural Child
-Legitimation fee
Follow These Steps
1. Presentation of
Document
It will Take you
Please Approach
Present the required

documents to EIC.
1 min.
Elidia R. Aganan
RO II
civil
2. Examination of
Documents
EIC examines the presented
documents for registration
and annotation .
5 to 10 min.
Elidia R. Aganan
Registration Officer II
3. Payment of Fees
required fees at the MTO or
to the deputized Collection
Clerk.
5 minutes
License Division
MTO
Adm. Aide VI/
Deputized Collection Clerk
4. Records the Request.

Leah P. Baldonado
EIC records the request in
the logbook
5. Registration of the legal
Instruments and Annotation
to the affected Civil
Registry Record.
1 min.
10 to 15 minutes
Elidia R. Aganan
Reg. Officer II
10 to 15 minutes
Leah P. Baldonado
1 minute
Leah P. Baldonado
6. Preparation of Annotated
Record
Client prepares the
annotated civil registry
record .
7. Release of Documents
EIC Releases the
documents to the client.
6. Requesting endorsement of registry records to the civil Registrar General

ABOUT THE SERVICE
As a rule , all civil registrars shall submit civil registry documents to the office of
the civil registry documents to the office of the CIVIL Registrar General (OCRG) thru
their respective NSO provincial offices.
There are instances when the NSO cannot issue copy/copies to the interested party
because their office have no available record in its archive, or the current document is
still with the NSO provincial office being processed.
To facilitate the issuance of requested documents, the concerned provincial
Statistics Officer (PSO) or Civil Registrar is required to submit or indorse the needed
document on a piecemeal basis to the NSO.
.REQUIREMENT S
NSO Negative Result
FEE
Endorsement Fee -
P 180.00
HOW TO AVAIL OF TH SERVICE

Follow These Steps
1. Request
Approach EIC and request
for an endorsement of your
record to NSO.
It will Take you
Please Approach
1 minute
Elidia R. Aganan
3 to 5 minutes
Leah Baldonado
2. Verification
EIC verifies from the
Archive whether the record
for endorsement is available
Search is made in
. the database, and
. in the archive.
20 to 30 minutes
3. Submission of
Requirements
Present the NSO negative
certification (updated issued
not later than 6 months ).
2 to 5 minutes
4. Payment of fee
Client is advised to pay to
5 minutes
Elidia R. Aganan
Reg. officer II
the collection clerk the

required endorsement fee
5. Preparation of
Endorsement
EIC makes a true copy of
the document to be
endorsed to NSO together
with an endorsement letter
then instructs the client to
bring the same to the MCR
for her/his signature .
10 to 15 minutes
Elidia R. Aganan
6. Signature of the MCR

Client brings said document
to MCR for his signature
1 min.
MCR reviews then signs

the document .
7. Release
Client is given the true copy
and endorsement letter.
Client is instructed to mail
all the documents to NSO,
Quezon City, and to followup the same at NSO after 5
days to7 days.
5 minutes
Elidia R.Aganan
Reg. Officer II
7. Delayed registration of civil registry records

ABOUT THE SERVICE
Delayed registration of birth , marriage, death and court decrees-like ordinary
registration made at the time of the event shall be filed at the office of the Civil Registrar
of the place where the event occurred, following the lapse of the reglamentary period to
register .
REQUIREMENT (S)
1. NSO Negative Result
2. Affidavit of Delayed Registration
3. Affidavit of Two (2) Disinterested Persons.
4. Baptismal Certificate
5. School records
6. Certified true copy of marriage or death certificate
FEES
Late registration fee
Less than 1 month
More than 1 month
Follow These Steps
1. Presentation of
Document
10.00
10.00
It will take you
Please Approach
Elidia R. Aganan
Present document for

delayed registration .
The document may be:
.Certificate of Live Birth
.Marriage Contract
,Death Certificate
.Others
3 to 5 minutes
Leah P. Baldonado
EIC verifies from the

archives whether the record
for late registration is
available
2. Submission of
Requirements
Client is instructed to
submit supporting
documents.
2 to 5 min.
Elidia R.Aganan
5 minutes
Collection Clerk
Clients waits while EIC

examines the document.
3. Payment of fees
required fee
4. Interviews and Oath
Client is advised to see the

MCR fro interview and let
the latter administer their
oath in the affidavit of
delayed registration.
5. Publication Record.
EIC records the document
in the record book then
advises the client to come
back after the 10 day
reglamentary publication
period.
6. Release of Document
Client returns to claim his
new registered document .
2 minutes
2 minutes
The EIC releases the duly

signed registered document.
8. Applying for a marriage license

ABOUT THE SERVICE
Where a marriage license is required, each of the contracting parties shall file separate
sworn application for such license with the proper local civil registrar of the place where
either or both of the contracting parties reside.
The local civil registrar concerned shall enter all applications for marriage license
filed with him in a registry book strictly in the order in which the same are received .
When the license is issued, the same shall be valid in any part of the Philippines for a
period of one hundred twenty (120) days from the date of issuer, and shall be deemed
automatically cancelled at the expiration of said period if the contracting parties have not
made use of it.
REQUIREMENT (S)
Certified True/Xerox copy of birth certificate of applicants

Pre-Marriage Counseling Certificate
Parental Consent if applicant is 18 yrs. Old but below 21 yrs. old.
At least one of the contracting parties. Must be a resident of the place

where the local civil registry office is located .
. FEES
. Application Fee
. Miscellaneous Fee
. Solemnization Fee
. Family Planning (FMC)
. License Fee
200.00
100.00
250.00
50.00
2.00
.HOW TO AVAIL OF THE SERVICES

Follow These Steps
1. Application
It will Take You
Present
the
required
supporting documents
2.
Examination
Requirements
Leah P. Baldonado
Clerk
Elidia R. Aganan
RO-II
of
EIC examines submitted

supporting documents
3.
Preparation
Application
4 minutes
Please Approach
2 minutes
Elidia R. Aganan
RO-II
of
EIC types the application
5-10 minutes
Clients is advised to review

and check the information
on the prepared application
by the EIC .
Applicants and parents
signs in the application and
consent /advice.
4. Payment of Fees
required application fee.
2 min.
MTO Collection Clerk
5. MCR subscribe the

Application
Client is advised to bring
the document to MCR.
MCR
interviews
applicants and parents.
Abraham S, Sales, Jr.

MCR
5 minutes
the
Leah P. Baldonado
Clerk
MCR
subscribes
the
application and transmit to
the EIC .
EIC advises the client to
come back after ten (10)
days publication period.
6. Release of License
EIC prepares the license
2 minutes
MCR signs the license
EIC releases the license to
the applicants
Leah P. Baldonado
Clerk
Abraham S. Sales, Jr,
MCR
9. Filing petition for Change of First Name (CFN) or Correction of Clerical error/s (CCE)
ABOUT THE SERVICE
Republic Act No. 9048 authorizes the City or Municipal Civil Registrar as the
Consul General to correct a clerical or typographical error in an entry and/or change of
first name or nickname in the civil register without need of a judicial order.
An administrative remedy in nature, it is a departure from the usual judicial
process in correcting clerical errors or changing error an entry in civil registry documents.
It is aimed at according petitioners and expeditious and cheaper way of correcting errors
found in his record.
FEES
. Filing Fee for CFN P 3,000.00 (+ P 1,000.00 service fee for migrant petitioner .)
. Filing Fee for CCE P 1,000.00 (+ p 500.00 service fee for migrant petitioner ).
Follow These Steps

1. Presentation of Problem
It will take You
Please Approach
Petitioner present his

problem about his registry
record to the EIC.
10 minutes
Elidia R. Aganan
Registration Officer
10 minutes

MCR
2. Remedies
Petitioner is informed by
the MCR of the remedy
available for him whether
to file petition for change of
First name or petition for
Correction of Clerical Error
3. Requirements
Petitioner is advised to
submit
supporting
documents before filing a
petition.
Elidia R. Aganan
Reg. Officer II
EIC hands over a list of

supporting documents being
required in filing the
petition

MCR
4. Submission of
Requirements
Petitioner submits all the
listed supporting documents
to the EIC.
EIC or MCR examines if
the
documents
are
authentic, complete and
duly certified.
10 to 15 minutes
5. Payment of fees
Once supporting documents
are
completed,
the
petitioner is advised to pay
the appropriate filing fee at
the MTO or Collection
Clerk.
6.Preparation of petition
2 minutes
Collection Clerk
MTO
15 to 20 minutes
Elidia R. Aganan
Petitioner
submits
the
official receipt to the EIC.
Petitioner is advised to wait
while his petition is being
prepared by the EIC.
The EIC prepares the
petition then ask Petitioner
to sign his petition.
SERVICE STANDARDS
Clients should transact only with the employees /staff of the local civil
registry office with regards to civil registry documents.
Observe silence , order and decorum while transacting business inside the
office.
The Municipal Government is a respectable institution, the public clientele

is advised to wear proper or appropriate attire in transacting business with
the office personnel.
The office staff/personnel shall always wear their uniforms in dealing with
the public client.
Compliance to requirements made things easier for the processing of

requested civil registry document .
Fixers are not allowed to transact business with the Local Civil Registrar
Personnel.
PERFORMANCES PLEDGES
. Be courteous and polite.
. Be punctual
. Serve with integrity.
. Be proficient , Efficient and effective worker.
. Open to suggestions in improving services delivery.
OFFICE : Office of the Municipal Treasurer

1. To collect taxes, fees & other obligations.
2. To make disbursement
regulations.
in
accordance
with
COA
rules
&
3. Treasury services.
II. OBJECTIVES
To fully implement Tax Ordinances made by the Sangguniang
Bayan to increase collections to be able to finance development
projects.
1. Advise the Mayor, the Sanggunian and other Local Government
and National officials concerned regarding disposition of local
government funds.
2. Take custody of and exercise proper management of the funds of
the municipality.
3. Take charge of the disbursement of all local government funds,
and such other funds the custody of which may be entrusted by
law or other competent authority.
4. Inspect private commercial and industrial establishments within
the jurisdiction of the municipality.
5. Maintain & update the tax information system of the municipality.
FRONTLINE SERVICES
1. Issuance of Local Treasury Documents such as the following:
Business Permit
Motorized Tricycles Operators Permit (MTOP)
Community Tax Certificate
Certifications (Tax Clearance)
2. Issue Official Receipts of payments of requested documents such as:

Police Clearance
Mayors Clearance
Certificate of ownership of Large Cattle
Certificate of Transfer of Large Cattle
Real property tax
3. Collection of Local Revenues
Business Taxes
Registration & Transfer Fees on Large Cattle.
Permit Fee on Excavation
Fee for Sealing & Licensing of Weights & Measures
Permit Fee for Temporary Use of Roads, Streets, Sidewalk, Alleys, Patios,
Plazas and Playgrounds.
Permit Fee for Agricultural Machinery & other Equipment.
Permit Fee on Tricycle Operation
Building Permit
Locational Clearance Fee
Local Civil Registry Fee
Sanitary Inspection Fee
Service Fees for Health Examination
Dog Vaccination Fee
Fishery Rentals, Fees and Charges
Rentals of Personal & Real Properties Owned by the Municipality
Service Charge for Garbage Collection
Charges for Parking
Birthing Home Service Fee
Municipal Cemetery Charges
Public Cemetery Charges
Slaughter & Corral Fees
Police services/Records fees (Police Blotters, Contents of
Case folders, etc..)
3.23. Real Property taxes
3.24. Clearances
3.25. Impounding fees
3.26. Violations on Motorized vehicles (Dress Code, Colorum.
Obstruction of traffic, driving without license ,
unregistered/invalid regisration )
3.27. Subscription fees
3.28. Dental fees
3.29. Laboratory fees
3.30. Hotline sticker
3.31. Certificate of Posting
HOW TO AVAIL OF THE SERVICES

1. Application for Business Permit and Permit and Motorized Tricycles
Operators Permit (MTOP)
a. About the service
Treasury office documents such as application for Business
Permit and Motorized Tricycles Operators Permit (MTOP) whether
new application or renewal can be avail of at the Municipal
Treasury Office.
b. Fees
Business Permit
MTOP
(Tricycle)
Amount to be paid is based on

capital investment.
P 465.00
Police Clearance
(Local)
P 70.00
Police Clearance
(For Abroad)
P 158.00
Mayors Clearance
50.00
Certifications
50.00
Real Property Tax
Based on the assessment of the

Assessors Office
FOLLOW THESE STEPS
IT WILL TAKE
YOU
PLEASE APPROACH
1. Request
Fill-up application form and
submit it to the Employee-in-charge
(EIC)
2 minutes
RUBY D. SOTERO
Administrative Aide VI
2. Verification
Clients waits research of
previous payment (for renewal);
assessment of the payment made (for
new application)
CRISTINA A. GABRIEL
Administrative Asst. II
2-5 minutes
CRISTINA A. GABRIEL
RUBY D. SOTERO
3. Payment of Fees
After computation, the EIC
issues order of payment and instruct
the client to pay with the office
designated collection clerk.
3 minutes
CRISTINA A. GABRIEL
RUBY D. SOTERO
LORENA P.
BALDONADO
Clerk
4. Recording of the Request

EIC records in the logbook the
name of the client, requested
document, and O.R. Number.
CRISTINA A. GABRIEL
2 minutes
RUBY D. SOTERO
LORENA P.
BALDONADO
Clerk
FOLLOW THESE STEPS
IT WILL
TAKE YOU
PLEASE APPROACH
3 minutes
CARLOTA P.
BAUTISTA
Rev. Collection Clerk
5. Preparation of the Document

EIC prepares the requested
document
6. Issuance of the
Document/Certification
AMANDA M.
SALVADOR
Municipal Treasurer
Municipal Treasurer signs the

requested document.
2. Payment (Assessment of Real Property Taxes)
FOLLOW THESE STEPS
IT WILL TAKE
YOU
PLEASE APPROACH
1. Present at the Treasury Office any

of the following:
a. Latest Real Property Tax
payment receipt.
1 minute
CARLOTA P.
BAUTISTA
b. Tax Declaration
c. RPTAR
d. Copy of title
2. Upon presentation of needed
document assessment of said property
will be given.
3. Payment of Assessed property and
issuance of receipt/s.
2 minutes
CARLOTA P.
BAUTISTA
2 minutes
CARLOTA P.
BAUTISTA
* For purposes of verification or assessment only of said real propertys back

accounts bring along same documents.
3. PAYMENT OF CLEARANCES /CERTIFICATIONS

REQUIREMENTS:
ELISA MELEGRITO
Clerk
POLICE CLEARANCE
1 minute
Barangay clearance
Residence certificate
CERTIFICATIONS
1 minute
Tax clearance
Tax receipts
(Current year)
BUSINESS
Letter of closure
CARLOTA BAUTISTA
Revenue Collection
Clerk
ELISA MELEGRITO
Clerk
1 minute
CRISTINA A. GABRIEL
SERVICE STANDARDS
Clients are advised to transact business at the Office cubicles windows.
In the event that many clients are simultaneously arrived on the same
time, they are advised to fall in line, observe silence and wait for your
turn.
The office shall practice or adopt the First Come, First Serve policy in
dealing with clients (walang palakasan).
If the client already knew or aware of the needed requirements in availing

a certain service, it is better to bring with you the complete requirements
in order to hasten the processing of papers/documents.
The Municipal Treasury Office personnel are advised to be always in their

workplace during office hours in order not to delay business
transactions.
PERFORMANCE PLEDGES
1. Be punctual
2. Be courteous
3. Serve with integrity
4. Be efficient & effective worker
OFFICE : Office of the Municipal Accountant

Accounting and Internal Audit Services
II. OBJECTIVES
To install and maintain an internal system in
Government Unit.
the Local
1. Prepare and submit financial statements to the Mayor and the
Sanggunian.
2. Appraise the Sanggunian and other local government officials on
the financial condition and operation of the local government unit.
3. Certify to the availability of budgetary allotment to which
expenditures and obligations may be properly charged.
4. Review supporting documents before preparation of vouchers to
determine correctness of requirements.
5. Prepare statements of cash advances, liquidations, salaries,
allowances, reimbursement and remittance pertaining to the Local
Government Unit.
6. Prepare statement of journal vouchers and liquidation of the same
& other adjustments related thereto.
7. Post individual disbursement to the subsidiary ledger and index
card.
8. Maintain individual ledgers for officials and employees of the local
government unit pertaining the payrolls and deductions.
9. Record and post index, details of purchased furnitures fixtures
and equipment including disposal thereof.
10. Prepare Registries of Allotment & Obligations (RAOOPS, RAOMO,
RAOCO & RAOPE) , and maintain and keep all records and
reports.
82
ACCOUNTING SERVICES
1. AGNES C. LLANA
Municipal Accountant
1.
Review supporting documents of vouchers of any official

transactions of the LGU.
2.
Signs vouchers and other relevant accounting

record/documents .
3.
Prepare journals, financial statements & other accounting

reports.
4.
Maintenance & safekeeping of all records & reports.
2. BLESILDA B. MALONGA
Administrative Assistant II
1.
Record monthly reports of 37 barangays at General

Ledger/General Journal.
2. Prepare Financial Statements of 37 barangays (Trial Balance,

Balance sheet and Statement of Operations).
3. NOEL E. LOPEZ
Administrative Aide I
1.
Assists the barangay bookkeeper, barangay Treasurers and

barangay captains in their transactions to the office of the
Municipal Accountant.
2.
Records the transactions of 37 barangays in their respective

ledgers (income disbursement).
4. VILMA C. LOZANO
1. Prepare monthly voucher statement of bills.
1.
2.
3.
4.
Electric (TARELCO) Bills

Water Bills
PLDT
Smart
2. Assort & hold vouchers of all funds.

1. SEF
2. TRUST
3. General
3. Enter Incoming Vouchers.
5. MARIVIC M. CALA
Revenue Collection II
1. Prepare Journals Cash & Check
Disbursement Journals of all funds.
General Fund
Trust Fund
S.E.F.
2. Enter & prepare TEV of vouchers & Payrolls.
(Accounting Payrolls)
3. Account Payrolls
4. Prepare monthly remittance of withholding tax & VAT of
supplies & Dealers.
6. JOCELYN A. MARQUEZ
1. Prepare monthly report of revenues & receipts
2. Prepare monthly report of status of Appropriation, Allotment
and obligations.
3. Prepare monthly report & summary of collection.
4. Record the daily collections in the Cash/Receipts Journal.
5. Post financial transactions to the different registries
(RAOOPS, RAOMO, RAOCO & RAOFE)
OTHER FUNCTIONS :
a) Preparation of Financial Statements
a.1.Journalization of transactions
SEF,TF)
to the Different Journals (all funds-GF,
. Journal of Checks Disbursements -
Marivic M. Cala
Monthly
. Journal of cash Disbursements

. Journal of cash Receipts
a.2. Posting to the ledgers (GF, TF, SEF )
- Agnes C. LLana
Monthly
a.3. Prepare Trial Balance
- Agnes C. LLana
Monthly
a.4. Prepare Financial Statements
- Agnes C. Llana
Quaterly &
Annualy
.
.
.
.
Balance Sheet
Statement of Income & Expenses
Statement of Cash Flows
Consolidated Financial Statements (FS)
a.5. Prepare Bank Reconciliation Statement

( all Funds )
- Agnes C. LLana
. Progress Report of Cash Advance
. Liquidation Statements
. Remittances to National Agencies
a.6. Post and record transactions to the
various registries of Allotment and
obligations .
Monthly
Marivic Cala
Monthly
Jocelyn A. Marquez Monthly
a.7. Posts and record daily collection to the Journal of Cash Receipts
a.8. Prepare Monthly Report of Collections
a.9. Prepare of status of Appropriations/

Allotment and Obligations
Jocelyn A. Marquez
a.10. Prepare disbursement Voucher of

bills
. TARELCO Bills
. Water Bills
Monthly
. Telephone bills
b) Barangay Transactions
b.1. Acknowledges the Registers of Cash
Receipts and Deposit Register Cash
On Hand and Bank Register and Check
Disbursement Register of the Barangay
Record keeper or Barangay Treasurer
Blesilda B. Malonga
Noel E. Lopez
b.2. Post the entries in the GJ to the respective

individual GL and SL accounts
Blesilda B. Malonga
Noel E. Lopez
b.3. Prepare the monthly financial transactions:

. Trial Balance, Balance Sheet
. Statement of income and Expenditures
. Bank Reconciliation
And submit them to COA 30 days after the close of each month
b.4. Prepare year-end pres-closing and post closing Trial Balance (TB)
and submit to COA on before February 14 of each year.
6.5. Prepare consolidated Trial Balance and Financial Statement of the
following:
.
.
.
.
Balance Sheet
Statement of Income and Expenditures
Accounts Receivables
Accounts Payable
And submit to COA in printed copies within 60 days after the 31 st day of
December.
SERVICE STANDARDS
1. Accuracy of accounting records should be observed at all times.
2. Safekeeping of records is a responsibility & accountability.
3. No records shall be released if not properly coordinated with the
concerned personnel.
PERFORMANCE PLEDGES
1. To be careful in handling accounting records.
2. To expedite as possible accounting reports before due date of submission
to concerned offices.
Office : OFFICE OF THE MUNICIPAL HEALTH OFFICER

Health and Sanitary Services
II. OBJECTIVES
Formulate health programs rules and regulations for the efficient, effective and economic
implementation of health services and health related projects and activities.
1. Formulate and implement policies, plans, programs and projects to promote the health of the
people in the municipality.
2. Advise the Mayor and Sangunian on matters pertaining to health.
3. Execute and enforce all laws, ordinance and regulations relating to public health.
4. Recommend the prosecution of any violation of sanitary laws, ordinances or regulations.
5. Recommend to the Sanguniang Bayan the Local Health Board the passage of
such ordinances as may deem necessary for the preservation of public health.
6. Conduct health information campaign and render health services.
7. Direct the sanitary inspection of all business establishment selling food items
or providing accommodations in accordance with the sanitation code.
8. Coordinate with other government agencies and governmental organizations
involved in the promotion and delivery of health services.
HEALTH SERVICES
I. Patient comes in for consult, follow up check up, for immunization, pre natal and
family planning services.
a) ABOUT THE SERVICE
Regular consultation on:
Expanded Program on Immunization
Control of Communicable Diseases
Family Planning
Cardiovascular Diseases
Maternal and Child Care
Diabetic Control Program
National Program on Tuberculosis
Rabies Control Program
Leprosy Control Program
Patients from barangays come in for free consult and management.
b) FEES
NONE
c) How to avail of the service
FOLLOW THESE STEPS
IT WILL TAKE YOU PLEASE APPROACH
1. Admission
Interview the patient regarding
complaints and reasons for consult
2-5 minutes
Rural Health Midwife in charge at

RHU I:
Imelda Macaraeg
Edna Duco
Marilou Santiago
Rowena Daileg et al
RHU II:
Nilda Lopez
Librada Cuchapin et al
2. Assessment
Triage. Nurses will attend to the
patient and refer the patient to the
doctor (MHO)
2- 5 minutes
RHU I :
Thelma Regadio
Dulce Amor Aquino
Rhodalia Obillo
RHU II :
Elaine Grace Ramos
Glenda Role
3. Consultation
The doctor treats and manages the
patient, prescribed meds and gives
proper instructions.
4. Dispensing of medications
Patient get their medications and
given instructions.
5 10 minutes
Blanca Corazon C. Rodrigo,M.D

RHU I
Gary Role, M.D. RHU II
1-2 mins
RHU I :
Dulce Amor Lucindo , R.N.
Rhodalia Obillo et al , R.N.
RHU II :
Elaine Grace Ramos, R.N.
Glenda Role, R.N.
II. Patient comes in requesting for medical and medico - legal certificate.

Medical certificate is required for different purposes like those
applying for work, for claims, sick leave and others.
Medico legal certificate is requested for medical and legal
purposes.
b) FEES
NONE
c) HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS
IT WILL TAKE YOU
PLEASE APPROACH
1. Request
Client request for medicolegal certificate , admission,
history taking and get the vital
signs
2. Consultation and Physical
Exam
Examine the client,
prescribed meds and give advise
3-5 minutes
Rural Health Midwife
5 minutes
Blanca Corazon C. Rodrigo, M.D.

RHU I
Gary Role, M.D. RHU II
3. Preparation of Medico-legal
and Medical Certificate
Sanitary Inspector (SI)
prepares the certificate
5 minutes
Roy T. Quindara
Sanitary Inspector
4. Issuance
MHO signs the certificate and
issues to the client
Blanca Corazon C. Rodrigo, M.D.RHU I

Gary Role , M. D. RHU II
III. Requesting a health certificate

Food handlers are required a health certificate
b) FEES
Health Certificate - P 50.00
FOLLOW THESE STEPS
1. Request
SI interviews the client
and gathers the needed
requirements for clearance
and submit to MHO
2. Assessment
MHO will check the
requirements If (-)
proceed
If (+) for treatment or
referral
IT WILL TAKE YOU
PLEASE APPROACH
2 minutes
Roy T. Quindara
SI
Blanca Corazon C. Rodrigo, M.D.

2-5 minutes
3. Payment of Fees
If client passed the
requirements, SI instructs
the client to pay at the
treasury office
5 minutes
Treasury Office
4. Preparation of
Requested Certificate
SI prepares the
certificate and signs along
with the MHO
5 minutes
Roy T. Quinadara
SI
IV. LABORATORY SERVICES

Laboratory services such as urinalysis, Hemoglobin Count, Stool Exam, Pregnancy
Test and fasting Blood Sugar are available at the laboratory.
b) FEES
Urinalysis
30.00
Hemoglobin Count 100.00
Stool Exam
30.00
Pregnancy Test
100.00
Slit skin Smear FREE

Sputum Exam FREE
Fasting Blood Sugar 100.00
FOLLOW THESE STEPS

1. Request
Client hands in the
request from the doctor to
the medical technologist
2. Payment of Fees
The client pays at the
treasury office
3. Specimen Collection
The client will collect
the specimen and give it to
the med tech
4. Examination
The medical technologist
examine the specimen and
record the result
5. Issuance of Laboratory
Result
Med tech will issue the
laboratory result to the
patient
IT WILL TAKE YOU
PLEASE APPROCH
15 seconds
Mr. Reuel Vicente

Medical Technologist
5 min
Collection Officer in charge
2-3 mins
Mr. Reuel Vicente

5 mins ( depends on type of

Exam)
Mr. Reuel Vicente

Mr. Reuel Vicente

BIRTHING HOME SERVICES

I. Pregnant mothers come in for delivery, newborn care and postpartum services.
Patient in labor is admitted for possible Normal Spontaneous Delivery,
newborn care and postpartum care.
b) FEES
Normal Spontaneous delivery - P 1,000.00
II. Ambulance Usage for in - patients and out - patients.

Ambulance is available by request for transporting patients.
b) Fees
Paniqui - 100.00
Tarlac - 300.00
Baguio - 3,000.00
Bataan 3,000.00
Manila 3,000.00
Or equivalent distance
FOLLOW THESE STEPS
IT WILL TAKE YOU
1. Request and payment of
fees
Clients go to MBH and
3 minutes
request for ambulance
service, then pays at the
PHN and RHM on duty to
be remitted to treasury
office.
2. Issuance of trip ticket to 1-2 mins

travel
PHN and RHM will issue
trip ticket to the driver.
PLEASE APPROACH
PHN or RHM on duty
PHN or RHM on duty
Dental Services
Patient comes in for dental services
a) ABOUT THE SERVICE The dentist or the dental aide asks the patient what kind of
service to be rendered. Dentists assess the patient for further evaluation and management.
b) DENTAL FEES
Dental Extraction - P 100.00 per tooth
Oral prophylaxis - P 150.00 (case to case basis)
Tooth restoration - Composite filling - P 250.00
Amalgam filling - P 150.00
FOLLOW THESE STEPS
1. Oral Examination
Assessment for the case
of OP and restoration
2.Payment of Fees
After the oral
examination, the dentist
instructs the patient to pay
at the treasury office
depending on the dental
service needed by the
patient
IT WILL TAKE YOU
PLEASE APPROACH
3 mins
By appointment
Dr. Julita Cabusora

Municipal Dentist
Dr Dey Cabusora
Dental Aide
5 mins or more
Dr. Julita Cabusora

Municipal Dentist
Dr Dey Cabusora
Dental Aide
3. Recording
The Dentist or the aide
2 mins
record the patients personal
data and dental service
rendered w/ the OR number
.
Dr. Julita Cabusora

Municipal Dentist
Dr Dey Cabusora
Dental Aide
4. Treatment and
Management
Extraction
Oral prophylaxis
and filling is done
by appointment
and the payment is
Dr. Julita Cabusora

Municipal Dentist
Dr Dey Cabusora
Dental Aide
5 mins or more
30 mins or more
after the service

5. Patient get their
medications and given
instructions
2 mins
Dr. Julita Cabusora

Municipal Dentist
Dr Dey Cabusora
Dental Aide
REHABILITATION SERVICES
a.) ABOUT THE SRVICE

Rehabilitation services under the management of physical therapist
b.) FEES
Regular - P 120.00
Senior Citizen - P 100.00
Indigent
P 50.00
c.) HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS
IT WILL TAKE YOU
PLEASE APPROACH
1. Assessment and
evaluation of patient. Vital
signs and history taking.
5-10 mins
Mrs. Gracia Oroy

Ms. Cora Obillo
2. Therapy session depends

on the case of the patient
3. Advise and instructions
45 mins- 1 hr
4. Payment of the fees for

the service rendered.
5. Remittance of payments
to the treasury office by the
Physical Therapist
1 min
Mrs. Gracia Oroy

Ms. Cora Obillo
Mrs. Gracia Oroy
Ms. Cora Obillo
Mrs. Gracia Oroy
Ms. Cora Obillo
Collection Officer in charge
5 mins
5 mins
SERVICE STANDARDS
1. Duly authorized health personnel has the authority to check on the file records of
patients/clients inside the office.
2. First come first serve policy is always being observed/practiced to maintain an orderly
treatment of clients/patients.
3. Health workers at the Moncada Birthing Home served 24 hours duty.
PERFORMANCE PLEDGES
Health is our main concern.
Efficient and effective services.
Advocates healthy lifestyle.
Love and care for the needy.
Treats people not hate people.
Healthy Human Resources Development.
Office :
MUNCIPAL ENGINEER OFFICE
I . FUNCTIONAL STATEMENT
Infrastructure Development , public works and other Engineering Works.
II. OBJECTIVES
Provide engineering services to the local government unit concerned, including
inspections and survey, engineering designs, feasibility studies and project management.
III. PROGRMAS/PROJECTS/ACTIVITIES
1. Initiate, review and recommend changes in policies objectives , plans and
programs, techniques , procedures development and public works.
2. Advise the Mayor on infrastructure public works and other engineering matters.
3. Administer, coordinate, supervise and control the construction, maintenance ,
improvement, and repair of roads, bridges and other engineering and public
works projects of the local government unit.
SERVICES OF MUNICIPAL ENGINEERS OFFICE

Services : Municipal Engineers Office are the one in-charge in issuing Building Permit ,
Mayors Permit for Electrical Installation and Sign Permit.
FEES:
Mayors Permit for electrical Installation :
Residential
Number of outlets+Ph55.00+Inspection Fee of Ph50.0
Commercial
Number of outlet+Ph100.00+Inspection Fee of Ph50.00
Building Permit :
Residential
Area in sq. m.
Below 20 sq.m.
Above 20sq.m. to 50 sq. m.
Above 50 sq.m.to 100 sq.m.
Above 100 sq.m. to 150sq.m.
Above 150 sq.m.
Renovation
Commercial
Area in sq.m.
2.00/sq.m.
3.40/sq.m.
4.80/sq.m.
6.00/sq.m.
7.20/sq.m.
5.00/sq.m.
23.00/sq.m.
Sign Permit
For the first four (4) yards in length
In excess 0f 4 yrds.
120.00
20.00/yard
Electrical
For the 1st KVA
In excess of 5 KVA
200.00
20.00/KVA
Plumbing
1 Unit (includes 1 H20 Closet, l lav.
1Flrdrain
1 kitchen sink
7.00/set
other accessories will be based

on the scheduled of fees under
the building . Code of the Phils.
Land use/ -Charge are base on the

Distance of canals, esteros and
Other bodies of H20
Inspection Fee of
Fire Code Fee
24.00
24.00 for the first 10 m. and 2.00

Excess of 10 m.
- 100.00
-
1 % O Total Estimated Cost.
Fencing Permit :
-
Madeof masonry, metal, concrete

Meters in ft.for ther first 1,80 m .
In ht.
- 3.00
In excess of 1.80 m in ht.
- 4.00
Note : Other fees shall be based on the Building Code of the Philippines
(Schedule Fees and Other Charges)
Penalty :
For Illegal construction
Those that construct without Building Permit a maximum of 10,000.00
SECURING BUILDING PERMIT

Steps
1. Secure Checklist and
Forms
Time
Person In Charge
1 min.
Cherry C. Daileg
Clerk
3-5 min.
Cherry C. Daileg
Clerk
5-6 min.
Cherry C. Daileg
Clerk
5-10 min.
Cherry C. Daileg
Clerk
10-15 mins.
Cherry C. Daileg
Clerk
10-15 mins.

Municipal Engineer
Applicant should submit the

Complete
requirements
written in the checklist .
2. Verification
Checking for requirements
submitted .
3. Assessment
If
the requirements are
complete then building
permit fees are computed.
4. Payment
Fees are paid at the treasury
office .
5. Preparation
building permit .
of
the
EIC prepares the said

documents along with the
receipts.
6. Review and Signing
Papers are submitted to the
Building Official for the
review and signing of the
Municipal Mayor.
7. Issuance of the Building

3-5 mins.
Cherry C. Daileg
Permit
Clerk
Signed and sealed Building
Permits are issued .
SECURING MAYORS PERMIT FOR ELECTRIC INSTALLATION & SIGN
PERMIT
Steps
1. Requirements
Time
Applicants should present 1 min.

their application form.
Person In-Charge
Ferdinand A. Tolentino
Cherry C. Daileg
Benigno L. Valenton
Naida T. Gacusan
2. Verification
Checking
for
the 1 min.
requirements submitted .
-do-
3. Assessment
If the requirements are 2-3 min.
complete then electrical
permit fees are computed .
-do-
4. Payment
Fees
are paid at the 5-10 mins.
treasury office .
5. Preparation
electrical permit .
of
-do-
the
Employee-In-Charge
3-5 mins.
prepares the said documents
along with the receipts.
-do-
6. Signing
Papers are signed by those 1 min.
in Charge.
7. Issuance of permits.
1 min.

Municipal Engineer
Ferdinand Tolentino
Cherry Daileg
Benigno L. Valenton
Naida T. Gacusan
SERVICE STANDARDS
1. Compliance to requirements is being observed before the issuance of Building
Permit, Electric Permit and Sign Permits.
2. The Office of the Building Official is tasked to conduct ocular inspection to
any building /structure being constructed within the municipality, to see to it
that the building conforms to the program specifications and designs submitted
to the office.
PERFORMANCE PLEDGE
1. Be punctual
2. Be courteous
4. Be efficient
OFFICE : Office of the Municipal Agriculturist

Agricultural services
II. OBJECTIVES
Formulate measure and provide technical assistance and support
in the delivery of basic services and provisions of adequate facilities
relative to agricultural services.
1. Ensure the maximum assistance and access to resources in the
production processing and marketing of agricultural and aqua
cultural products extended to farmers and fishermen and local
entrepreneurs.
2. Conduct locational specific agricultural researches and assist the
farmers making available the appropriate technology and disseminate
information on the basic research on crops , livestock and fishery
which will maximize productivity.
3. Ensure the delivery of extension services through farm and home visit
and establishments of demonstration farms.
3. Enforce rules and regulations relating to agriculture and aquaculture.
4. Coordinate with government agencies and non-governmental
organizations the promotion of agricultural productivity through
appropriate technology compatible with environmental integrity.
5. Recommend to the Sangguniang Bayan and advise the Mayor on all
matters related to agriculture which will improve the livelihood and
living conditions of the inhabitants.
MUNICIPAL AGRICULTURE OFFICE

A)
ABOUT THE SERVICE

-
Preparation of agricultural plans and programs

Technology dissemination of up-dated agricultural
technologies/innovations
Technical assistance
MUNICIPAL AGRICULTURAL
BANNER PROGRAMS
I.
CROPS
RICE
- programs/projects
planning
- technology transfer
- supervision, monitoring
and reporting
CORN
- program/project
planning
- supervision,
monitoring, and
reporting
High Value
Commercial
Crops
- program/project
planning
- supervision,
monitoring, and
reporting
II.
III.
IV.
LIVESTOCK AND
POULTRY/ GOAT
PRODUCTION
- treatment
- vaccination
- dispersal and redispersed
FISHERY
- program/project
planning
- fingerlings dispersal
SOIL SEVICES
- soil sample collection
- soil sample analysis
and recommendation
TIME FRAME
Continuing Activity
PLEASE APPROACH
LEONARDO A. PASCUAL
CARLOS E. TOLEDO
MAGELINE S. BAUTISTA
AIDA T. GASCON
EDUARDO D. BALGOS JR.
MELANIO A. ANCHETA
-do-do-
-do-do-
-do-
LEONARDO A. PASCUAL
EDUARDO D. BALGOS JR.
MELANIO A. ANCHETA
LEONARDO A. PASCUAL
-do-
-do-
LEONARDO A. PASCUAL
CARLOS E. TOLEDO
AIDA T. GASCON
EDUARDO D. BALGOS
MELANIO A. ANCHETA
V.
COOPERATIVES
- organizing and reorganizing
- trainings
- project planning
VI.
AIDA T. GASCON
Continuing Activity
TRAINING PROGRAMS
EDUARDO D.BALGOS JR.
VII.
- training program
planning
- conduct training
-do-
CONSOLIDATE PLANS
AND PROGRAMS/
REPORTING
-do-
MIENDRADO G. GABRIEL
MIENDRADO G. GABRIEL
VIII.
SUPERVISION,
MONITORING AND
EVALUATION
-do-
SERVICE STANDARDS
1. Farmers can avail of certified seeds assistance through the
Ginintuang Masaganang Ani (GMA) Program from the Municipal
Agriculture office.
2. The office maintains a good record of payments of seeds and fertilizer
assistance to farmers every post harvest season.
3. Farm demonstrations adopting new agricultural technologies are
being conducted in identified pilot areas.
PERFORMANCE PLEDGES
1. Be punctual
2. Be courteous
3. Be efficient & effective
4. Be industrious
Office :
OFFICE OF THE MUNICIPAL ASSESSOR
1. Assessment services
2. Transfer of New Tax Declaration to new owner .
3. To conduct ocular inspection to the different barangays to find it such real
estate properties are subject for reclassification as to the actual use, including
improvements.
4. To determine the assess value and tax due on real properties in accordance with
law to help the local government to generate more income.
5. To assess newly constructed buildings such as houses and any other assessable
properties like machineries.
II. OBJECTIVES
To establish a systematic method of assessment of real property in accordance
with law to help the local government generate more income.
III. PROGRAMS/PROJECTS/ACTIVITES
1. Ensure that all laws and policies governing the appraisal and assessment or real
properties for taxation purposes are properly executed.
2. Initiate, review and recommend changes in policies and objectives plans, and
programs, techniques , procedures and practices in the evaluation and
assessment of real properties for taxation.
3. Install and maintain a real property identification and accounting system .
4. Establish a systematic method of real property identification and accounting
system.
5. Prepare , install and maintain a system of tax mapping showing graphically all
property subject to assessment and gather all data concerning the same.
6. Conduct frequent physical survey to verify and determine whether all real
properties within the municipality are properly listed in the assessment rolls.
6. Exercise the functions of appraisal and assessment primarily for taxation
purposes of all real properties in the municipality.
8. Prepare a schedule of the fair market value for the different classes of real
properties.
9. Issue upon request of the interested parties certified copies of assessment
records of real property and all other records relative to its assessment.
10. Submit every semester a report of all assessments, as well as cancellations and
modification of assessments to the Local Chief Executive and the
Sanggunian.
FRONTLINE SERVICES
1. Assessment services
2. Transfer of New Tax Declaration to new owner .
3. To assess newly constructed buildings whether residential , commercial ,
industrial and institutional .
4. Issuance of certificate of non/with improvements of declared real properties
(landholdings).
5. Conduct ocular inspection of real estate properties that are subject for
reclassification as to the actual use, including improvements.
ASSESSORS SERVICES
Requesting a certified copy of tax declarations, non & with improvements of real
properties , transferring newly declared
properties for taxation purposes and
reclassification or real properties.
Assessor s office documents such as certified true copy of tax
declarations, non & with improvements, transferring of newly declared properties and
reclassification of lands maybe availed of by securing a certified transcript from the
office.
b) FEES
. Certified true copy of Tax Declaration (CTCTD)
. Transfer fee
. Non-improvement
. With improvement
. Reclassification fee
75.00
7500
75.00
75.00
75.00

Follow These Steps
1. Verification
Clients waits, search of
requested Assessors Office
document is verified as to
availability of records .
It Will Take You
5-10 minutes
Please Approach
Grace C. Portueguez
LAO-I
Arnel Dagupion
Clerk
Leslie A. Baldivino
Clerk
2. Payment of fees
If record is available , EIC
(Employee
In-Charge)
issues order of payment &
instructs the client to pay
with the office designated
collection clerk.
5 minutes
Treasury Office
30 minutes
Armando B. Valenton
Municipal Assessor
3. Reclassification
Conduct ocular inspection
of real properties
upon
discovery
/request
of
property owners subject to
assessment .
4. Record of Request
EIC records in the logbook
the name of the requested
document and OR numbe
1-2 minutes
Grace C. Portuguez
LAO-I
Arnel M. Dagupion
Clerk
Leslie A. Baldivino
Clerk
5. Preparation of
Requested Assessors
Office document
5 minutes
EIC prepares said document
Grace C. Portuguez
LAO-I
Arnel M. Dagupion
Clerk
Leslie A. Baldivino
Clerk
6. Issuance of CTCTD,
newly declared properties,
with & non-improvement &
reclassified lands.
Municipal Assessor signs
the documents. Clients
claim
the
requested
document at the releasing
desk.
2 minutes
Armando B. Valenton
Municipal Assessor
SERVICE STANDARDS
1. Fixers are not allowed to transact official business with the Municipal
Assessors Office.
2. Only real property owners and/or persons authorized by the real property
owner can transact with the office personnel.
3. Pay your annual taxes early or on or before March 31 of the year to avoid
penalties.
PERFORMANCE PLEDGES
1. Be punctual
2. Be courteous
4. Be efficient in the performance of assessment services.
5. Assess properly and fairly .
OFFICE : Office of the Municipal Social Welfare and Development

Officer
Delivery of social welfare services.
II. OBJECTIVES
1. To identify the basic needs of the needy, the disabled and
impoverished. Develop and implement appropriate measure to
alleviate their problems and improve their living conditions.
2. To provide relief and appropriate crisis intervention for victims of
abuse and exploitation and recommend appropriate measure to
prevent further abuse and exploitation.
1. Facilitate the implementation of welfare programs for the disabled,
elderly and victims of drug addiction the rehabilitation of prisoners
and parolees, the prevention of juvenile delinquencies, and such other
activities which would eliminate or minimize the ill effects of poverty.
2. Assist the Mayor in implementing the barangay level programs for the
total development and protection of the children up to six (6) years of
age.
3. Initiate and support youth welfare programs that will enhance the
role of the youth in nation building.
4. Recommend to the Sangguniang Bayan and advise the Mayor on all
matters related to the Social Welfare and development services which
will improve the livelihood and living conditions of the inhabitants.
5. Develop plans and strategies on social welfare, programs & projects
and implement upon approval by the Mayor.
PROGRAMS & SERVICES
Follow these steps
It will take you
Please Approach
1. Application for Solicitation Permit
15 mins.
- MSWDO
- Administrative Asst. I
- Administrative Aide
2. Application for Travel Clearance

of Minor
half day
- MSWDO
3. Assistance In Crisis Situation (AICS)
3 hrs.
- MSWDO
4. Issuance For Identification Card for

Discounted Fare in Transportation
For Person With Disabilities
30 mins.
5. Issuance For Identification Card

for Senior Citizens
30 mins.
6. Issuance of Purchase Slip Booklet

for Senior Citizens
5 mins.
7. Preparation of Social Case Study

Report
one day
- MSWDO
8. Home visit / Interview client in the

preparation of SCSR.
one day
- MSWDO
9. Interview / Investigation of Child Abuse

Cases, Battered Wife, Children In
Conflict With the Law (CICL)
half day
- MSWDO
10. Attend Court Hearing Cases to Abused

Cases
half day
- MSWDO
11. Assist Abused Cases, Battered Wife &

CICL to file their cases in court.
half day
- MSWDO
12. Assist Abused Cases & Battered Wife

for Medico legal examination
one day
- MSWDO
13. Preparation of Rehabilitation Plan and

Intervention Plan to Abused Cases,
Battered cases and CICL cases.
one day
- MSWDO
14. Interview eligible client for Philhealth to

fill-up Family Data Survey Form &
request to submit their supporting
documents.
10 mins.
- MSWDO
15. Preparation of Philhealth Masterlist &

Endorsement letter to Mayor for approval.
half day
- MSWDO
16. Preparation of all the requirements with

complete supporting documents to be
submitted at PSWDO office, Tarlac for
them to be forwarded at Philhealth office
for the I.D. release.
17. Marriage Counseling Services to would
be couples
3 hrs.
half day
18. Preparation of Disaster Monitoring Report

to affected barangays during Calamity.
19. Issuance of Certification of Indigency,

calamity loan and permit for voluntary
solicitation.
20. Licensing/Assessment/Accreditation for
Day Care Workers and Day Care Centers
21. Preparation of vouchers
- MSWDO
30 mins.
3 days per
DCW
15 mins.
22. Organizing clientele groups to different

Barangays .
23. Meeting of Day Care Parents at Barangay
Level
24. Monitoring of Day Care Parents at
Barangay Level
25. Monitoring /Supervision of Day Care
Centers/workers
- MSWDO
- MSWDO
- MSWDO
Administrative Aide
MSDO
Administrative Asst. I
2 groups
Per day
2 groups
Per day
2 Day Care
Center /day
MSWDO
MSWDO
MSWDO
26. Monthly meeting of Municipal Federation

Of organized groups
One day
MSWDO
27. Monitoring /Supervision to pilot barangay

For the ECCD special projects
28. Provision of relief assistance to disaster
Victims during calamities
2 barangay
Per day
As the need
Arises
MSWDO
MSWDO
Administrative Aide
FEES :
1. Application for solicitation
Permit caroling Permit
2. Issuance of Senior Citizen

Identification Card
.
.
.
.
.
.
Reproduction of ID
without ID picture
loss ID
loss ID with picture
purchase slip booklet
membership fee
P 300.00
70.00
100.00
160.00
130.00
15.00
10.00
SERVICE STANDARDS
1. The MSWO can be of help to the needy sector of the community in
time of crisis and calamities.
2. Pre-schoolers in the barangays can have early education through the
Day Care Centers handled by the Day Care Workers.
3. Application for Philhealth I.D. pass through the office of the MSWO.
4. The MSWO can assist victims of Child Abused & Battered Wife cases.
PERFORMANCE PLEDGES
S
Serve with integrity
Obedience to supervisors or high ranking officers
Courtesy
Industrious
Accomplishment oriented
Law abiding
Work first before pleasure
Efficient
Loyal
Friendly to co-workers
Achievers
Resourceful/Responsive
Effective
COMPLAINTS MECHANISMS
1. Installation of a public assistance /complaints desk at the lobby
of the local government unit (LGU) to be manned by a local
personnel.
2. Complainant may ask complaint form from the duty officer or
complaints Desk Officer (CDO) and fill-up immediately citing
thereon the nature of complaint.
3. The CDO shall act on the complaint and record it in the logbook
including the action to be taken.
4. If the complainant was settled, the CDOI will prepare
accomplishment report, if not settled it will be referred or
endorsed to proper agency.

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CITIZENS CHARTER

A GUIDE FOR TAXPAYERS & INVESTORS

GOOD GOVERNANCE IS OUR GOAL

Republic of the Philippines

As we are moving forward to the achievement of more significant projects and

(SGD) BENITO E. AQUINO

Republic of the Philippines

It eliminates the undesirable intervention of fixers in the performance of

(SGD) JESSIE E. AQUINO

Republic of the Philippines

EXCERPTS FROM THE MINUTES OF THE REGULAR SESSION OF THE

HON. JESSIE E. AQUINO

HON. MARCLETO U. OBILLO

A RESOLUTION ADOPTING THE CITIZENS CHARTER OF THE LOCAL

Whereas, to successfully implement , the said Charter needs to be

(SGD) ABRAHAM S. SALES, JR.

(SGD) BENITO E. AQUINO

Dr. Blanca Corazon C. Rodrigo

Dr. Gary Role

Municipal Budget Officer

UNIT HEADS, OFFICE OF THE MAYOR

Abraham S. Sales, Jr.

Executive Asst. to the Mayor

NATIONAL GOVERNMENT LINE AGENCIES

Moncada Municipal Police Station

Tel. # (045) 606-5408

PSInsp. Augusto P. Pasamonte

Moncada Bureau of Fire Protection

Tel. # (045) 606-5432

SF02 Rustum C. Billiones

BIR Collection Agent - Nelia G. Dalao

Department of Agrarian Reform -

Municipal Trial Court - Judge Marivic C. Vitor

Moncada Water District - Engr. Rogelio B. Mina, Jr.

Office of the Senior

STEERING COMMITTEE ON THE

Hon. Benito E. Aquino

Mrs. Emilia S. Quilet

TASK FORCE ON CITIZENS CHARTER PREPARATION

Task Force Head

LIST OF SPECIAL BODIES

LOCAL SCHOOL BOARD

TASK FORCE EMA (Emergency Monitoring Assistance)

GOAL AND OBJECTIVES OF THE

FUNCTIONAL STATEMENT AND GENERAL OBJECTIVES

2.1. Permit to hold a dance Party.

It will take you

5. The Municipal Mayor

Hon. Benito E. Aquino

2. Issuance of Mayors Permit

It will take you

Enter in the record book the

4. Inform the client to

It will take you

2. Payment of the affidavit

4. Ask the signatories

The EIC release the

Other frontline services :

Hon. Benito E. Aquino

1. Interviews /assists/endorse people in transacting business with the Local Chief

The Municipal Auditorium 4. Mayors Permit to hold a

Office : OFFICE OF THE MAYOR OPERATION OF MARKET

FEES AND CHARGES

5. Record/submit report for filing