STEPHEN R.

SAYLOR
Dallas, TX 214-680- 8574 stephenrsaylor@verizon.net

CERTIFIED BUSINESS ANALYST

Technical Innovator with a Sophisticated Understanding of Project Planning/ Oversight and Life Cycle Development,
Experienced in All Aspects of Application Design, Development, Implementation, Integration, and Management
Resourceful, intuitive and highly accomplished professional with 16+ years of unwavering success delivering high
impact initiatives in technical architecture development, quality systems and application solutions in the Healthcare
industry. Strongly adept at liaising between developer and business clients during the entire development process to ensure
maximum efficiency and productivity. Demonstrated results aligning and integrating new software interfaces with existing
systems, managing full lifecycle application development/Object-oriented Design and Analysis (OOA and OOD) and
managing software functionality. Recipient of many industry awards for outstanding leadership and accomplishments.
Expert-level proficiency working with client to ascertain, deliver and track requirement results. Hands-on business leader
with exceptionally developed critical thinking, investigative troubleshooting and problem-solving skills.

AREAS

Strategic/Tactical Planning
Long-Term Business Strategy
Program/Program Management
Regulatory Compliance

OF

STRENGTH

Organizational Leadership
Budget Development/Cost Control
Process Enhancements/Analysis
Troubleshooting/Problem-Solving

Staff Training and Development

In-depth Business Analysis
Business Systems/Processes
Vendor/Client Relationship

PROFESSIONAL EXPERIENCE
Instrument Interfaces, Quest Diagnostics, Dallas, TX
2014-2016
Senior Business Analyst
Key strategist and member of an interdisciplinary team in charge of development and implementation of innovative project
initiatives. Collaborated and interfaced with developers to ensure project completion in accordance with desired standards.
Delivered exceptional service to clients which included gathering, developing and submitting functional specification for
approval; gathering project requirement from appropriate party; supporting client during beta testing and code
implementation as well as creating system and user acceptance testing documentation.
Key Accomplishment
Strategically collaborated with various departments including Microbiology and Toxicology to develop and
implement special projects.
Collaborated in the development of application menu option to create an instrument inventory report.
Served as project lead on five instrument interfaces during employment.
Conducted monthly meeting with field IT for each business unit and National Data Base.
Sonic Healthcare USA, Richardson, TX
2013-2014
Senior Support Analyst
Delivered optimal support to the Misys legacy product management. Fielded and managed support calls and requests for
4 labs using the legacy OS of Antrim. Joined forces with developers to troubleshoot and resolve complex technical issues.
Key Accomplishments
Efficiently customized requests after ascertaining clients project requirement needs.
Quickly resolved customer issues engaging developer as needed.
Created system and user acceptance testing documentation.
Instrument Interfaces, Quest Diagnostics, Dallas, TX
2006-2013
Senior Business Analyst
Served as a key member of an instrument support team. Effectively collaborated with a dedicated developer and various
departments including Microbiology and Toxicology to develop and implement special projects including the Quest Pain
Management Project.
Key Accomplishments
Created an instrument setup document for use by business units for all newly developed instrument interfaces.

STEPHEN R. SAYLOR, PAGE 2

PROFESSIONAL EXPERIENCE (CONT.)

Recognized by the Laboratory Director of a Quest facility in Oklahoma City for the successful and efficient move
of laboratory instruments to a new site, via vendor support, and back online in a 90% capacity within a 36 hour
period on a weekend.
Award recognition for the timely completion of the Cache conversion OS system at all Quest sites.
Recognition for completing the timely instrument interface development and implementation for a toxicology Pain
Management project.

Antrim Corporation/Misys, Plano, TX

1998-2006
Senior Business Analyst
Developed, implemented and supported instrument interfaces. Installed and maintained ATSM and HL7 instrument
interface routines. Configured terminal server ports and defined LTA devices and TCP/IP sockets.
Key Accomplishments
Surpassed expectations as a key member of a dedicated support of the Antrim product for the Mayo Clinic.
Previous employment history includes: LTC Medical Lab and Tri City Hospital, Dallas Texas (Maintained laboratory
database, reporting and instrument interfaces); Satellite Laboratory Manager for Allied Clinical Labs; and Special
Chemistry Department for Texas Regional Hospital.

EDUCATION & TRAINING

Associate of Arts, Zoology, Miami University, Oxford, OH
Professional Development
Business Analyst Certification Class from George Washington University provided by Quest Diagnostics
Licenses/Certifications
Medical Laboratory Technician MLT (ASCP)
Medical Technologists MT (HEW)

TECHNICAL PROFICIENCY
Industry Proficiencies
Creating Functional Requirements as an Input to Application Design
Advanced Troubleshooting & Repair, Preventative Maintenance
Solving Complex Configuration Problems
Functional & Performance Testing
Technical Support/Simplification of IT
Business Requirements Analysis
Documenting Business Requirements
Testing/Evaluations
Network Proficiencies
HL7/ASTM Protocol Standards
Batch, Host Query & Flat File Interfaces
Serial TCP/IP connections to Terminal Servers, TCP/IP Connections & LAT Devices
Operating Systems
VMS, MSM, DSM, ISM, AIX, UNIX, Cache, Equinox, Xyplex, & DEC Terminal Servers, IBM A/S 400