Software Installation and License Server Setup

This document details the basic steps to Install the program and activate a license which are required for all
EPCON Software Programs. For more detailed information on any EPCON product please look in the
Users Guide that comes with that specific software

Release Date 09/21/2005

EPCON International

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Introduction............................................................................................................... 3
Installing the Software.............................................................................................. 3
2.1
System Requirements.......................................................................................... 3
2.2
Getting Started with the CD Installation............................................................. 4
2.2.1
Selecting Options during the Installation ................................................... 4
2.2.2
Completing the Installation......................................................................... 4
Software License ....................................................................................................... 4
3.1
Retrieving your Machine Information ................................................................ 5
3.2
Configuring the License Server .......................................................................... 6
3.2.1
Configure License Server through Script ................................................... 6
3.2.2
Configure License Server Manually ........................................................... 7
3.3
Locating the License Server................................................................................ 9
Troubleshooting the Installation ........................................................................... 10
4.1
Some files did not register during the installation ............................................ 10
4.2
License Server Errors........................................................................................ 10
4.3
Error 53: File not found .................................................................................... 10
Technical Support................................................................................................... 11
Products and Services Information....................................................................... 11

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1 Introduction
EPCONs software products, to prevent unauthorized duplication, utilize a software license management
system. The license server can be installed on a single workstation or network server. A single license file
is utilized for all EPCON software products varying by the number of users and products licensed. The
licensed programs will operate in demo mode until the license server is activated. The license management
system is transparent and is not affected by back-ups, restores, file compression, or disk de-fragmentation.
Please review and carefully follow the instructions given below to ensure a successful and trouble free
installation.

2 Installing the Software

System and hardware requirements are detailed in this section.

2.1 System Requirements

The software can be installed on a stand-alone personal computer, a laptop or on a network server. System
requirements for running the software are described below.
Operating System
EPCON software products are compatible with Microsoft Windows ME, 2000, and XP (Professional and
Home Editions).
Special Requirements for API Technical Data Book 7th Edition (APITECH 7.0)
To run API Tech 7.0 you need to have Adobe Reader 7.0 or later installed in you machine. The program
will not work with older versions of Adobe Reader 7.0
(Adobe and Adobe Acrobat are registered trademarks of Adobe System Incorporated, San Jose, CA)
Processor
A Pentium III, IV, Celeron, or other compatible 32-bit processor is required.
RAM
A minimum of 128 MB RAM is required. However, 256 MB of RAM is recommended for improved
performance of the program.

Hard Disk Space

APITECH 7.0

: 315 MB of hard disk space (50 MB required at run time for every user)

ENVIRON 2.0

: 30 MB of hard disk space.

APISPEC

: 100 MB of hard disk space.

CHEMPRO 6.31 : 100 MB of hard disk space.

CHEMPRO PRV: 200 MB of hard disk space , Minimum 50 MB required on Database Server
SINET 7.0

: 80 MB of hard disk space.

SYSTEM 7

: 80 MB (50 MB required at run time for every user )

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2.2 Getting Started with the CD Installation

1.

Close all other applications that are running and remove any previous installations of the
software using the Add/Remove Program feature in the Windows Control Panel.

2.

Insert the CD in the CD-ROM drive. If you have downloaded the program from the Internet Extract
all the files from the compresses folder and place them in a temporary directory. Load the SETUP.EXE
program to complete the installation as detailed below (the program automatically loads on most
PCs).

2.2.1 Selecting Options during the Installation

1.

At the start of the installation, a Welcome screen appears. Please read the prompts and click the
Next button to proceed with the installation.
Next select the TYPE of installation (Full Install or License Server) from the steps below

2.

The Full Install option provides the Application and License Server files. You will need an
EPCON.lic file to run the program, or connect to a license server.

3.

The License Server option installs just the few files needed to authorize the licensing of the
software. After installation, the LMTools.EXE program needs to be started from Windows
Explorer and instructions given in Section 3.x need to be followed to authorize the program with
the EPCON.LIC file. Install a License Server if you are authorized for concurrent licenses.

4.

You will be asked to specify the directory where the program is to be installed. It is recommended
to use the default setting whose format is compatible with future releases and will not affect earlier
installed versions of the software. A different target directory can be selected by clicking the
Browse button or by typing the directory name (and path) in place of the default directory name.
Setup will create this directory, if it does not already exist, and install the Application files in this
directory.

5.

A summary of the entered installation information will now be displayed; check this information
to ensure its correctness. Installation of files will proceed when you click the Next button.

2.2.2 Completing the Installation

1.

Once all the files have been copied, Setup will register the system files and create a shortcut icon on
the desktop for the main program module. All shortcuts for EPCON software will be listed under
EPCON in the Start menu with a folder indicating each program and version number that contains
the shortcut to the program and help file. During the installation, if any file could not be registered, a
message will be displayed. This is not an error message , click IGNORE to proceed.

2.

After the installation is complete, you may be requested to reboot the machine (optional). After
rebooting, run the program by selecting the shortcut in the Start Menu or by adding a shortcut on your
Desktop.

3.

After the Client Application installation, when the program is first loaded and asks for the location of
the license file, select the path to the EPCON.LIC file on the Network License Server machine (not
required if EPCON.LIC copied to installed program directory on the Client machine). This completes
the Client Application installation of the EPCON software application.

3 Software License
You will need a Software License to run the program. EPCON Software Programs support two kinds of
licensing arrangement

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Single Node License: This type of license can only be used on one machine and cannot be transferred to a
different machine
Concurrent Network License: Requires setting up a separate License Server in your companys network.
The EPCON Software Program can be installed on any number of machines, but only a fixed number of
machines can use the software at the same time.
EPCON Policies allow issue of Concurrent Network Licenses only if you have purchased 3 or more
licenses at a single site. For Terminal Server / Citrix server a Single Node license will not run.

Certain information regarding your machine is needed to generate a license. For a Single Node License
EPCON only needs to know the Ethernet (MAC) Address of your machine. In which the program will run.
For a Concurrent Network License EPCON needs to know the Ethernet (MAC) Address and Hostname of
the Machine which will Host the licensing service. The next section details how to get this information for
your machine.

3.1 Retrieving your Machine Information

There are two ways in which Machine Information can be retrieved
1.

The easiest way to get this information is to run the program EZInfo.exe, which is installed with
the application in the License Server Folder. However EZInfo is only installed with new EPCON
software, so you will have to use the next procedure to retrieve this information if you do not have
this file. Copy the Information displayed in EZInfo, and Paste it in an email to
license@epcon.com. Do NOT change any information in the pasted text the email.

The EZInfo Program

2.

Load the LMTools.exe Software License Server Program from the License Server folder. Select
the System Settings tab and provide the Computer/Hostname and Ethernet Address to

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EPCON International for the creation of an EPCON.LIC file to authorize the program.
Selecting the Save HostID info to a File button creates a file with this information.

Send e-mail to license@epcon.com with your name, company name, contact information, product
information and the Computer/Hostname and Ethernet Address. It is recommended that you copy
and paste this information from the LMTools program directly into the e-mail to avoid mistakes or
preferably, select the Save HOSTID info to a File and attach this file when requesting authorization.

After you have received an EPCON.lic and want to setup a License Server go to the next steps. For Single
Node Licenses just copies the EPCON.lic file in the Installed folder of the Software and run the program.

3.2 Configuring the License Server

3.2.1 Configure License Server through Script
It is recommended that you use EPCONs Server Configuration Script to set up the license server
1.

Contact EPCON to request a license file through steps (a) and (b) given in Section 3.x. Once
you receive the License File save it in the License Server folder of the Software Installation
Directory.

2.

Download the Server Configuration Script from

http:\\www.epcon.com\downloads\ServerConfig.zip
( NOTE: For SINET 7.0 you dont need to download this file as it is already part of the Full
Install and License Server Installation )

3.

Extract the 2 files in the License Server folder of the Software Installation Directory

4.

Ensure that the following files are present in the License Server folder.
EPCON.lic, EPCON.exe , lmgrd.exe , ServerConfig.exe
If EPCON.exe is missing, copy it from the Installed Directory (one level up to License
Server) of the EPCON Software.

5.

Run the script file SetupServer.bat by double clicking from Windows file explorer.

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The Script will configure your server and start the license server for you. You can now use
your EPCON Software Product.

NOTE: The script needs to be run only once. If you already have the License Service setup DO NOT run
the script.

3.2.2 Configure License Server Manually

Load the LMTOOLS.EXE program from the License Server folder of the installed directory. Go through
the following steps to configure the License Server Manually

The LMTools Software License Server Program

1.

Ensure that the following files are present in the License Server folder.
EPCON.lic, EPCON.exe , lmgrd.exe , ServerConfig.exe
If EPCON.exe is missing copy it from the Installed Directory (one level up to License Server) of
the EPCON Software.

2.

Select the Config Services tab in the LMTools License Server program and enter the
information as shown below (1-4). For the Server Name field, select this field with the mouse
and start typing EPCON in capital letters. This will not modify or remove another service name
that may be displayed initially in this input field. Select the Browse button for each of the three
paths and select the corresponding files to automatically enter the full path as shown below. Copy
the license file path and paste it in debug log file section. Then change the name EPCON.lic to
EPCON.log. This will write the log, when the license server starts.

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3.

Next, select the Start/Stop/Reread tab in the Lmtools License Server program and click on the
Start Server button to start the EPCON license server program. There may be other company
license servers running in parallel, which will also be displayed. A message indicating that the
license file has been successfully started should be displayed at the bottom of the window.

4.

To verify the EPCON license server is running properly for the number of EPCON product
licenses being ran, select the Server Status tab and click on the Perform Status Enquiry button
to view the license server information. After the EPCON license server is running, the EPCON
software can be ran and the program will be fully functional without any license server error
messages being displayed.

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3.3 Locating the License Server

NOTE:

This step is needed only if you have a Concurrent Network License

When you load the Program the first time you will need to tell it the Hostname of the License Server. Most
EPCON Software Programs come up with a dialog box as shown below

Select the 5th Option from the top. It will ask you if you want to specify the location of the Network Server.
Click Yes. Carefully enter the hostname of the Server. Once you press Ok the setting will be saved.
Close the program and restart it again.

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You can also copy the License file from the Server into the Installed folder of the Program. In this case the
Program will automatically pickup the location of the License Server from The License file and will not
prompt the user.

4 Troubleshooting the Installation

Please refer to this section if you obtain any error messages during the installation or are having problem
with the license server.

4.1 Some files did not register during the installation

If any of the files did not register during the installation perform the following steps.
1.

Go to START ! RUN. Type in the registration command in the format shown below.
<SYSTEM DIRECTORY>\ regsvr32 <filename that did not register>
For example: c:\windows\system\regsvr32 comdlg32.ocx
Press the Return/Enter key.

If the file does not register using this command, contact the Technical Support Department of EPCON
International.

4.2 License Server Errors

If you obtain a server error, please check the following information:
1.

Verify that the Computer/Hostname and Ethernet Address supplied to EPCON are exactly as shown in
the LMTools program. Please select the Save HOSTID Data to a File button and e-mail this to
EPCON to insure that the EPCON.LIC was generated correctly.

2.

If the computer was not re-booted after installation, re-boot the computer and then STOP and START
the License server using the LMTools program (ran by selecting Authorize in the File menu). Then
restart EPCON software application and take a screen shot of any error messages that are being
generated and send this along with the EPCON.LOG file via email to help@epcon.com

4.3 Error 53: File not found

If you obtain this error message, verify that the directories listed in the DIPPR.SYS and NETWORKS.SYS
files exist on the machine. If not, they must be created or the paths in the DIPPR.SYS and/or
NETWORKS.SYS files must be modified to reflect the correct directory paths.
If you obtain this error message when you have a network install, verify that the last path listed in the
DIPPR.SYS file has the Setup files that are listed below.
a)

Cunits.dat

b) Property.sys
c)

Project.sys

d) Pseudo.sys
e)

Costplus.rsc

If you encounter any other problems during the installation or have any queries regarding the program
itself, please contact EPCON International via e-mail at help@epcon.com for technical support.

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5 Technical Support
Technical support may be obtained from EPCONs Houston location by email or fax. E-mail is preferred
since applicable files can be attached with your technical support request that would allow EPCON's
support staff to duplicate the errors that you have noticed or problems that you have encountered. Please
carefully make a list of the steps that lead to the error for our support staff so that we can quickly identify
and correct the problem you are encountering.
Technical Support Department
EPCON International
16225 Park Ten Place, Suite 600
Houston, TX 77084.
Email: support@epcon.com
Fax: (281) 398-9488
Tel: (281) 398-9400

Please be sure to include your name, company name, telephone number, fax number or e-mail address,
version number, and serial number (if available) when contacting us.
We appreciate positive feedback that will help EPCON improve and expand upon the features and
functionality of our software products. Please send us your comments and suggestions in this regard.

6 Products and Services Information

For the latest information on EPCON Internationals software products visit our World Wide Web site at
http://www.epcon.com or contact sales@epcon.com, 1-800-367-3585 or (281) 398-9400, Fax: (281) 3989488.
Sign-up for our technical newsletter, participate in our on-line web seminars listed on our website, and
learn how more about how EPCON software products can help you enhance your impact and effectiveness
to identify and correct root-cause processing problems at minimal cost.
EPCON provides comprehensive modeling services in cooperation with Shell Global Solutions (US), Inc.
and can efficiently and effectively pinpoint processing problems through our expertise in our software
technologies. For more information, contact EPCON engineering services by visiting the Services
section of EPCONs web site at www.epcon.com.

EPCON International

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