SERVICE BULLETIN

Date Issued: 05 Oct 2007

SB 755
Product: Phaser 8560/8560MFP
Operational Groups: All

PROBLEM: EXCESSIVE INK USAGE/PURGING

Customers observe excessive ink consumption due to printhead
cleaning cycles.

CAUSE:
This behavior is most likely caused by Energy Star mode being enabled
and active. Energy Star mode forces machines to lower their printhead
temperatures below the freeze-off temperature level. Upon wake-up, the
machine will consume significant amount of ink while performing a
purge cycle.
Note:
Energy Star mode is only activated at the factory when the specific
model is ordered.

SOLUTION:
When troubleshooting a machine exhibiting the above behavior; use the
following steps:
1. Validate that the machine is an Energy Star model by the following
methods:
8560
During power-on the machine will display the Energy Star logo on
the control panel. It follows the XEROX splash screen.
8560MFP
Note the Energy Star label applied to the front of the machine.
Copyright 2004 Xerox Corporation. All rights reserved. XEROX, the stylized X, and Phaser
trademarks of Xerox Corporation in the United States and/or other countries.

2. Print a Service Usage Profile and inspect the Print Head Clean
Source (Token 282). Evaluate the CAP category, as it will be
incremented every time the machine initiates an EnergyStar purge.
3. After validating the issue is related to the Energy Star behavior;
follow these steps:
a. Explain to the customer that ink is being consumed because
their machine is cleaning the printhead before printing. Autopurging only occurs if the machine is turned off and on, or has
remained idle long enough to go into Energy Star mode.
b. Explain to the customer that we can fix the problem by disabling
Energy Star, but their machine will no longer comply with the
newest EnergyStar standard (TEC). The machine will still meet
the previous EnergyStar standard.
c. Disable Energy Star; ONLY at the customers request.

Disabling EnergyStar mode

8560:
a. Select the Printer Setup menu via the control panel
b. Select the Printer Controls menu
c. Select Power Saver: On
d. Change Power Saver to OFF
Note:
The Power Saver menu item is only available on printers that
have had Energy Star mode activated by the factory.
8560MFP:
a. Locate the 8560MFP_ESTAR_OFF.ps file on the Xerox
Driver/Utilities website and download to a local computer.

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http://download.support.xerox.com/pub/drivers/8560MFP/utils/winvistax64/e
n/8560MFP_ESTAR_OFF.zip

b. Open the Readme.txt file for download instructions.

PART INVENTORY STRATEGY

N/A

c. Download the 8560MFP_ESTAR_OFF.ps file.

TME/CRA

d.
e. To verify that Energy Star has been disabled; monitor the
machine for 5 minutes. The machine should stay in READY
mode during this timeframe. If the machine enters STANDBY
mode, this means that EnergyStar is still active. The previous
step must be repeated until EnergyStar is disabled.

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