Susan Holt

Birmingham, AL 35216
Cell (205) 563-6993
sgholt@bellsouth.net
Summary
Dedicated IT specialist with experience in business analysis, technical analysis, requirements gathering and
definition, project management, installation management, data mapping, test plan creation, testing, trouble
shooting, client support and training. Offers a strong combination of financial, technical, implementation and
interpersonal skills with the ability to sustain growth and improvement in a complex computing environment.
Skills
MS Word
MS Excel I have done some Pivot Tables
MS PowerPoint
MS Access
MS Project
SQL queries
SharePoint
I can read Cobol code
I have manually tested programming changes that I made
I have manually tested changes that I defined that others programmed
I have created extensive test plans that were used to test significant changes to computer systems
I have done a little with Use Cases and user stories
Professional Experience
Protective Life Insurance

8/06 to present

Reinsurance Administrator/Reinsurance Consultant

Enter product definitions for new products and reprices into TAI for reinsurance
Gather information, develop requirements specifications and test changes to TAI and to product setup
in TAI
Develop requirements specifications for mainframe programmers to change extract programs and
copybooks
Develop test plans and test changes to mainframe extracts and copybooks
Develop SQL queries for use in investigating reported issues and to improve data integrity
Investigate and solve issues reported by internal and external customers
Train coworkers on Reinsurance Systems Team
Write process and training documentation for Reinsurance Systems Team
EPL, Inc. (a software company that markets to credit unions)

5/00 to 6/06

Lending Product Specialist

Conversion responsibilities
Perform data mapping of clients current data structure to i_POWER data structure

Develop system requirements based on clients current system specifications and client/stakeholder
interviews
Develop test plans for use in testing to ensure that all system requirements have been met
Perform quality assurance of conversion specifications based on testing and client input
Coordinate with 3rd party vendors to assure the appropriate federally regulated documentation and rate
files are available prior to conversion
Provide on-site client support
Train lenders to use the new software
Develop materials for use in training
Provide production support for conversions
Provide client support following conversions

Migration responsibilities
Migrate all federally regulated documents and files to new platform
Test external interfaces for credit reporting, loan calculations and loan documentation
Open architecture development
Design integration of third party software into current open-architecture platform solution
Develop implementation processes for integrating third party software with current client installations
Test third party software independently and after integration with client software, provide site support
and training
Installation Project Manager
Manage conversion activities for major clients throughout the United States, including technical
definition, plan, direct, coordinate and manage project scope, deliverables, resources, client
relationship, issue escalation, and resolution including understanding core business requirements and
attaining goals and objectives with mutually agreed upon timeline and resource parameters
Communicate with employees, vendors, stakeholders, all levels of management and clients to ensure
project schedules and specifications
Responsible for all aspects of the project life cycle including software development, quality assurance,
analysis/upgrade of client hardware and software and management of implementation activities
Train credit union employees to use the new software
Develop materials for use in training
Test software before major releases are available to client base to ensure release success
Management Data, Inc. (a software company that markets to insurance companies)

4/92 to 5/00

Site Manager/Systems Analyst/Programmer

Programming Analyst for large group development project for two Blue Cross Life subsidiaries
Site Manager, lead analyst, client contact/trainer and programmer for the FIMMAS installation at New
York Life Insurance Company
Participate in JAD/RAD sessions while developing new Group Life module in FIMMAS
Develop business requirements and technical specifications for use in development of enhancements
and problem resolution
Create test plans for release testing
Write keystroke replay scripts for regression testing
Support clients on site and remotely before, during and after the conversion
Train employees to use the new software. Develop materials for use in training.

Education
Health Insurance Association of America
Health Insurance Associate and Managed Healthcare Professional designations
Life Office Management Association, Inc.
Fellow, Life Management Institute
Associate, Customer Service

1998

1996
1994

Jefferson State Community College

Associate Degree, Applied Science

1993

Georgia Southern College

BBA, General Business

1982