J EFFREY K AYS

Southlake, Texas 76092

(651) 434-5626
jfkintx@yahoo.com

GLOBAL OPERATIONS MANAGEMENT | TRANSFORMATION

Offering executive-level
Global Account and
Operational Leadership
gained in Consulting and
Corporate settings.
Expertise includes
Strategic Planning,
Process Improvement
and Innovation, Change
Management,
Communications,
Operational Delivery and
Program Management.
Expertise
Strategic Vision &
Leadership
Business
Transformation
Leading Global CrossFunctional Teams
Account Management
Contracting
P&L Management
Talent Development &
Engagement
Production Operations
Management
Product Sales &
Marketing
Quality Assurance
Customer Service
Management
Improving Operational
Processes Kaizen,
Lean principles, CMM
ITIL/ITSM

Global Operations Leader who maximizes team performance and organizational

partnership driving growth and building valued outcomes for customers. Exceeds key
performance targets for revenue and margin expansion. Strong globally diverse
leadership and program skills driving collaborative governance, operational
improvements in delivering predictability while driving quality and scalability. Proven
ability to leverage work experiences in varied domains and industries to produce
valued outcomes in operations, innovation, and people development.
Global Business Tranformation: Proven track record of successfully transforming
the efficiency and effectiveness of back-office operations through strategic
managed service.
Continuous Process Improvement: Demonstrated ability to implement
methodologies that reduce operational costs and increase sales and profitability.
Senior Account Leadership: Dedicated leader with a proven ability to recognize,
analyze and leverage businesses opportunities in a given market, and to implement
business process changes that achieve strategic goals.

EXPERIENCE
SVP for SABRE Southlake, Texas

April 2015 - Present

Sabre is a global travel technology and services company providing travel and hospitality
solutions used by more than a billion people around the world to plan, book, and manage
their travel needs.
Strategic Enterprise Account Management (April 2015 Present)
Close, stand-up and operationalize new Enterprise capabilities for Sabre
Hospitality Solutions.
Negotiated the closure of varied contracting instruments for the landmark
Wyndham Hotel Group Central Reservations Systems agreement.
Implemented the strategic and tactical governance and work rhythms to execute on
the agreement. Built value framework to track, manage and communicate to key
stakeholders and implemented key operational end-to-end measures of success
across CRS and PMS functions.
Drove the program implementation of additional business continuity (DR) solutions
and risk mitigating deployment approaches. Program managed PCI and SOC2
related audits with appropriate remediation actions.
Established continuous process improvement feedback loop and action processes.
Established the change control process governance to effectively address changing
business needs.
Collaborated on retained organization messaging and communication to enable
change across the organization.

Delivered on key financial metrics and revenue targets.

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Career Progression, Continued

Global Strategic Inititiatives | Transformation | Improvement (April 2014 April 2015)
Mobilized program management of transformation initiatives including PMO, change management and communications,
technical training and enablement, and Product & Technology Innovation program. Initiatives included:
Labor and Site Sourcing Strategy: Developed and launched the global site strategy rationalizing work locations
relative to product market value, skills availability, and execution risk. The strategy identified a projected savings of
$15M in 2015 and over $65M over 3 years.
Change Enablement Program: Implemented a multi-dimensional program to engage, enable, and drive global change
by transforming the mindset of key change agents throughout the organization.
Global Site Leadership: Drove the site expansion activities necessary to scale key Global Development Centers.
Travelocity Wind Down: Oversaw the cutovers to Orbitz, Expedia, and the separation activities with LastMinute.
These efforts resulted in $5M in savings through the acceleration of transition related activities.
Legacy Decommissioning: Oversaw the decommissioning of two legacy server environments and a set of storage
devices reducing operating costs by $8M/year.
Vendor Optimization: Negotiated strategic partnerships with key vendors improving our execution flexibility and cost
profile.
Innovation Strategy & Plan: Created the overall program strategy and executed innovation events across the globe.
ITSM Program Launch: Structured the program governance and infrastructure for tool selection and program launch
across the full spectrum of ITIL related functions.
Managing Director for ACCENTURE Minneapolis, MN (2002 2014)
Accenture is the worlds leading management consulting, technology services, and managed operations company, with over
300,000 employees in over 200 cities in 56 countries, and 2013 revenues of over $30B.
Global Operations | Account Management Director | Group Leadership Minneapolis, MN (2010-2014)
Promoted to lead the Products industry client account managers for North America focused on revenue growth, margin
expansion, and client satisfaction.
Diverse Operations Services: Human Resources Operations, Learning, Indirect Procurement, Finance & Accounting,
Supply Chain, and Digital Marketing.
Clients Services: Over 30 clients served in Retail, Consumer Goods and Services, Pharma, and Automotive,
Infrastrucuture, and Industrial Technologies.
Outcomes: By 2014, these accounts generated close to $300M pa; YoY annual growth of 15%+ in revenues and 18%+ in
margins.
Global Delivery & Operations | General Manager for HR Operations & Procurement Richfield, MN (2008 2010)
Brought to the Best Buy account to lead the complex HR and Procurement managed service operations, improve savings,
operational effectiveness, employee satisfaction, and to lead the contract renewal efforts.
Executive responsibilities included establishing and executing planning, governance, organizational initiatives;
cultivating and improving customer relationships; institutionalizing contract management; improving P&L; and leading
over 300 Accenture international employees in HR and Procurement.
Best Buy account exceeded value targets - 30%+ reduction in pre-outsourcing spend.
Renewed the HR contract winning a 5-year contract extension saving the client 20% while increasing firm margin by
15% through off-shoring.

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Career Progression, Continued

Services included Payroll, Tax, Performance Management, Employee Relations, Succession Planning, Talent Aquisition,
Onboarding, Employee Engagement, Benefits, and Learning.
Achieved 100% retention of top 30% performers in HR team. Increased team engagement by 23% through
establishment of a Great Place to Work program empowering Accenture employees.
Global Development & Delivery | Operations | Talent Management | Learning Sydney, Australia (2006 2008)
Served as Account Partner in mobilizing, standing up and operationalizing the people enabling Telstra Learning Academy
(TLA). Telstra is Australias leading telecommunications and information services company. Formerly government-owned
and -operated, Telstra required a transformational program of new products, systems, and infrastructure in order to be
competitive.
Led all ongoing operations: curriculum planning, content development, classroom and online course delivery, support
operations, technology services, and overall organization and governance.
Delivered over 200 new courses to 21,500 personnel through a network of over 70 training venues across Australia.
Increased supervised revenue by over 30%, with a margin almost double the original target.
TLA saved Telstra $20M/yr. Its early success became a rallying point for Telstras transformation.
The success of the TLA project became the first major credential for Accenture Learning.
General Manager | Global Development | Global Operations | Group Leadership Minneapolis, MN (1998 2006)
APS was a standalone unit within Accenture providing number portability capabilities for hardline telecom and cable
providers. Grown out of an AT&T project, I initially served as a testing manager and grew into the GM position by 2003.
Oversaw and directed all business unit operations (product development, delivery, quality, sales, P&L, talent
development, etc) in the US and Philippines.
Expanded Accentures business with leading telephone firms including AT&T, Verizon, USWest, Southwest Bell,
BellSouth, McLeod USA, MCI. Expanded into new lines of business including Wireless Number portability and
outsourcing. Drove sales strategy, developed distinctive value propositions.
Andersen Consulting Delivery Network Global Continuous Improvement Lead (1996-1998)
Andersen Consulting Property & Casualty Claims Market Offering Lead (1996)
Andersen Consulting Passenger Revenue Accounting Production Ops Lead (1992-1995)
Andersen Consulting 3M Customer Service System Tech Team (1990-1991)
EDUCATION
Bachelor of Business Administration, Southern Methodist University, Dallas, TX, 1990
International Emphasis; Minors in Sociology and Economics
Carlson School of Management University of Minnesota Executive leadership Training, 2002
Carlson School of Management University of Minnesota Executive leadership Training, 2001
University of Copenhagen International Business Studies, 1988