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What’s that??
Communication Skills
I know you believe you understand
what you think I said
BUT
I am not sure you realise that what
you heard is not what I meant
Careers Service
www.ucc.ie/careers
Communication
❚ Importance of Communication Skills
Self - Awareness Self -confidence
❚ Communication Model
Career
❚ Barriers Networking
Self - Management
❚ Hints Promotion
Skills Negotiation
❚ Skills
Political
❚ Summary Awareness
Initiative
Team-Building
Decision Making
❚ Meetings
❚ Essays
❚ Reports
❚ Projects
❚ Presentations
❚ Presentations
❚ Letters
❚ Exams
❚ E-mails
❚ Love Life
❚ Phone
❚ CV’s / Applications
❚ Web
❚ Interviews
❚ Appraisals
7%
Listen Carefully –
(I shall say this only once!) Two-way Street
❚ be prepared to listen
❚ S Sit Squarely
❚ be interested
❚ O Open Posture
❚ keep an open mind
❚ L Lean Forward
❚ listen for the main ideas
❚ E Eye Contact
❚ listen critically
❚ R Relax
❚ resist distractions
❚ help the speaker
Assertive Behaviour
Ground Rules Feedback