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888.ROAM.4.US
info@roammobility.com
www.roammobility.com
YOUR 3 PROFILES
Your Roam Mobility SIM card has 3 unique
profiles. Use the relevant profile when
traveling to different parts of the world,
as described below. Failure to do so may
result in additional roaming charges, or
cause your SIM card to malfunction.
1. Global Roaming Profile: Use
anywhere in the world apart from the
USA and Italy. When making a call
using this profile, you are calling with
your Global Roam Mobility number
(+44 UK number).
2. USA Roaming Profile: Use in the
USA only. When making a call using
this profile, you are calling with your
USA Roam Mobility number (+1 USA
number). You will need to activate
your USA Roam Mobility number
before you can make a call using this
profile.
3. Prime Roaming Profile: Use in Italy
only. When making a call using this
profile, you are calling with your
Global Roam Mobility number (+44
UK number).
CHANGING PROFILES
To switch between profiles, follow the
instructions below:
1. Go to ‘Menu’ by selecting the center
button.
2. Select ‘Office Tools’.
3. Scroll down and select ‘SIM Menu’.
4. Select ‘Roaming Services’.
5. Select the profile you want to switch
to.
6. Select ‘Yes’ when asked to confirm to
continue.
7. Follow onscreen instructions.
Using Roam Mobility
RATES
Incoming calls received on your Global
Roam Mobility number (+44 UK number)
are FREE in 65 countries. Outside of the 65
countries, incoming calls are charged per
minute. Charges vary by country.
Incoming calls received on your USA Roam
Mobility number (+1 USA number) are
charged $0.25 USD per minute on top of
any incoming call charges that may apply
(ie when receiving a call outside of the 65
countries).
For more information on rates, please
go to www.roammobility.com/rates-and-
coverage
MAKING CALLS
All calls made through your Roam
Mobility SIM card are international calls.
You must always dial the country code of
the person you are calling, even if you are
calling within the country you are in.
1. Dial: (*) (country code) (area code)
(phone number) (#)
Example: The number you want to call
is (604)555-5555. To make
the call, dial *16045555555#
In this example, the country
code is 1 and the area code
is 604.
NOTE: The country code for North
America is 1.
2. Select ‘Send’. Ignore ANY messages
that you may receive on your mobile
phone.
3. You will then receive an incoming call.
4. Answer the call and wait for the other
party to receive the call.
RECEIVING CALLS
Calls can be received on either of your
Roam Mobility numbers at any time,
regardless of your selected profile or the
country you are in.
TEXT MESSAGING
Roam Mobility supports incoming and
outgoing standard text messaging (SMS).
1. Create your text message (maximum
of 160 characters)
2. Select ‘Send To’.
3. Dial: (+) (country code) (area code)
(phone number)
Example: +16045555555
4. Select ‘Send’.
NOTE: Hold (0) for 2 seconds - it will
automatically convert to a (+)
sign.
CREDIT BALANCE
There are 2 ways to check your credit
balance:
1. Dial *187# on your phone.
2. Access your Roam Mobility Control
Panel. Your credit balance is shown
under the ‘My Account’ tab.
ADDING CREDIT
There are 3 ways to add credit to your
Roam Mobility account:
1. TXTup: Register for TXTup and you
can top up your credit by sending a
text message. Please see the TXTup
section for more information.
2. Roam Mobility Store: Go to
www.roammobility.com/store. Click
on ‘Top Up’ and select the amount of
credit you need.
3. Contacting Customer Service: Dial
*154# to contact customer service. We
will top up your credit for you.
TXTUP
TXTup lets you top up your credit
anywhere in the world, at any time, by
sending a text message.
For more information on TXTup, and to
register for this service, go to
www.roammobility.com/txtup
To top up your credit using TXTup, follow
the instructions below:
1. Create a text message with “txtup”
followed by the amount of credit you
want to purchase.
Example: “txtup 30” will add
$30.00 USD of credits to your account
2. Send message to: +447786207493
3. You will receive a text message
confirming your request and
requesting for confirmation.
NOTE: You need to have enough credit
to send 1 text messages to use
TXTup.
VOICEMAIL
Incoming calls will be directed to your
voicemail if unanswered within 30
seconds, or if your phone is turned off.
There are 3 ways to access your voicemail:
1. Individual message access: You will
receive a text message whenever a
voicemail is received. Reply to the text
message. The voicemail system will call
you back and play the message.
2. General access: Dial *121# to access
your voicemail. Follow the voice
prompts to skip, replay or delete
messages.
3. Roam Mobility Control Panel: Access
your Roam Mobility Control Panel and
click the ‘Mobile Manager’ tab. Then,
click ‘Review Voicemail’ on the left.
Roam Mobility Quick Access
Codes
Dial any of the following Roam Mobility
Quick Access Codes to access the relevant
service. Please allow up to 45 seconds for
a response.
For a detailed description of each Roam
Mobility Quick Access Code, please refer
to our User Guide.
(*) (102) (country Code) (Area Code)
(Phone Number) (#) - Turn on call
forwarding and forward to the number
entered
Example: *10216045555555# to forward
incoming calls to (604)555-5555
*103# - Turn off call forwarding
*121# - Access voicemail
*122# - Turn on voicemail
*123# - Turn off voicemail
*122xx# - Voicemail Time Interval: Sets
the time interval before incoming calls are
directed to voicemail
Example: *12245# sets incoming calls to
be directed to voicemail after 45 seconds
*125# - Display the time interval before
voicemail starts
*133# - Display your mobile number
*154# - Contact Customer Service: You
will get an incoming call connecting you
to Customer Service
*160# - Activate your USA Roam Mobility
number
*187# - Check credit balance
#*1 - Start Call Recording
#*2 - End Call Recording
#*3 - Start Conference Call
Warranty Information
Mobile phones purchased from Roam
Mobility come with the manufacturer’s
standard warranty. For warranty
information on your mobile phone, please
go to www.roammobility.com/warranties
TM