®

User Guide
info@roammobility.com 888.ROAM.4.US www.roammobility.com

Copyright © 2009 World Roam Mobility, Inc. All rights reserved. Roam Mobility and the Roam Mobility logo are either registered trademarks or trademarks of World Roam Mobility, Inc. in Canada
and/or other countries.
 info@roammobility.com 888.ROAM.4.US www.roammobility.com

Welcome
Roam Mobility makes traveling a little easier by providing
travelers with the most relaxed, cost-effective way to connect
while away from home. With no contracts to sign, Roam
Mobility will not tie you down. Our pay-as-you-go system lets
you decide how much you want to spend.
Getting Started
A SIM card is a memory chip that is installed into a phone,
allowing it to connect to a mobile network provider. The Roam
Mobility SIM card connects you to over 500 GSM networks
worldwide.
To use our service, you will need to perform the following:
1. Install the Roam Mobility SIM Card into your phone
2. Activate your Roam Mobility Service
phone comes with a Roam Mobility SIM card. This card can only
be used on GSM mobile phones and can be used in over 200
countries, on over 500 GSM networks worldwide.
Getting to Know Roam Mobility
Your Roam Mobility SIM card has two phone numbers:
1. Global Roam Mobility number (+44 UK number)
2. USA Roam Mobility number (+1 USA number)
NOTE: (+) is used to represent an international number; 44 is
the country code for UK; 1 is the country code for USA.
YOUR GLOBAL ROAM MOBILITY NUMBER (+44 UK number)
Your Global Roam Mobility number is your UK number. It can
be found on the top left corner of your SIM card. This number
begins with 44.

INSTALLING THE ROAM MOBILITY SIM CARD

Your Global Roam
To insert the SIM card, follow the instructions below: Mobility Number Your PUK
1. Charge your phone completely and turn it off.
2. Carefully break out the SIM card from the plastic card.
3. Remove the back cover of your phone (see included
instruction manual for details).
4. Carefully insert the SIM card with the serial numbers facing
up and out.
5. Replace battery and back cover of your phone.
6. Turn your phone on. It will automatically register on a
mobile network within a few minutes.

ACTIVATING THE ROAM MOBILITY SIM CARD

To activate your Roam Mobility service, go to
www.roammobility.com/activate and follow the onscreen
instructions.

IMPORTANT
Roam Mobility SIM cards can only be used on unlocked phones.
A locked phone will only recognize a SIM card from a specific
carrier. The “lock” keeps the mobile phone loyal to one carrier.
An unlocked phone is a phone that is not tied to any particular
network. If a SIM card is inserted into an unlocked phone, it
will register and connect to the appropriate mobile network
provider.
If you purchased a phone from us, it is already unlocked. Your

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YOUR U.S.A. ROAM MOBILITY NUMBER (+1 USA number)
Your USA Roam Mobility number is your USA number. is not
activated by default. To activate it, follow the instructions
below:
1. Ensure that you are using the right profile (as detailed in the
‘Your 3 Profiles’ section) before activating.
2. Dial *160#
3. You will receive a text message with your USA Roam Mobility
number. This number will begin with 1. Please take note of
this number.
• ONLY activate your USA number once.
• ONLY activate before you intend to use it.
YOUR PIN & PUK
Your PIN is a 5-digit number printed on the top right corner on
the back of your SIM card.
Your PUK is an 8-digit number used to activate your Roam
Mobility service. It is printed on the top-right corner on the
back of your SIM card.
YOUR ROAM MOBILITY ACCOUNT
Your Roam Mobility account is created when you activate your
Roam Mobility service or when you make a purchase from our
online store.
You will need to log in to your Roam Mobility account to
purchase from our online store (including purchasing top up
credits) or access your Roam Mobility Control Panel.
To log in to your Roam Mobility account, please follow the
instructions below:
1. Go to www.roammobility.com
2. Click ‘My Account’.
3. Enter the email and password you used when you signed up
for a Roam Mobility account.
NOTE: If you lose your login information or have trouble
accessing your Roam Mobility account, dial *154# to
contact Customer Service.
YOUR ROAM MOBILITY CONTROL PANEL
Your Roam Mobility Control Panel shows your account
information and offers many additional calling features.
See ‘Your Roam Mobility Control Panel’ section for more
information.
To access your Roam Mobility Control Panel, follow the
instructions below:
www.roammobility.com
1. Go to www.roammobility.com
2. Log in to your Roam Mobility account.
3. Click ‘Control Panel’.
YOUR 3 PROFILES
Your Roam Mobility SIM card has 3 unique profiles, combining
3 SIM cards in one. Please use the relevant profile when
traveling to different parts of the world, as described below.
Failure to do so may result in additional roaming charges.
1. Global Roaming Profile: Use anywhere in the world apart
from the USA and Italy. When making a call using this
profile, you are calling with your Global Roam Mobility
number (+44 UK number).
2. USA Roaming Profile: Use in the USA only. When making
a call using this profile, you are calling with your USA Roam
Mobility number (+1 USA number). You will need to activate
your USA Roam Mobility number before you can make a call
using this profile.
3. Prime Roaming Profile: Use in Italy only. When making a
call using this profile, you are calling with your Global Roam
Mobility number (+44 UK number).
CHANGING PROFILES
To switch between profiles, please follow the instructions
below:
1. Go to ‘Menu’ by selecting the center button.
2. Select ‘Office Tools’.
3. Scroll down and select ‘SIM Menu’.
4. Select ‘Roaming Services’.
5. Select the profile you want to switch to.
6. Select ‘Yes’ when asked to confirm to continue.
7. Follow onscreen instructions.
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Using Roam Mobility
RATES
Incoming calls received on your Global Roam Mobility number
(+44 UK number) are FREE in 65 countries. Outside of the 65
countries, incoming calls are charged per minute. Charges vary
by country.
Incoming calls received on your USA Roam Mobility number
(+1 USA number) are charged $0.25 USD per minute on top of
any incoming call charges that may apply (ie when receiving a
call outside of the 65 countries).
For more information on rates, please go to NOTE: Hold (0) for 2 seconds to convert it to a (+) sign.
www.roammobility.com/rates-and-coverage
MAKING CALLS
All calls made through your Roam Mobility SIM card are
international calls. You must always dial the country code of the
person you are calling, even if you are calling within the country
you are in.
1. Dial: (+) (country code) (area code) (phone number) (#)
Example: If the number you want to call is (604)555-5555,
dial +16045555555#
NOTE: In this example, the country code is 1 and the area
code is 604. The country code for North America is
1. Hold down (0) for 2 seconds to convert it to a (+)
sign.
2. Select ‘Send’. Ignore ANY messages that you may receive on
your mobile phone.
3. You will then receive an incoming call.
4. Answer the call and wait for the other party to receive too.
RECEIVING CALLS
Calls can be received on either of your Roam Mobility numbers
at any time, regardless of your selected profile or the country
you are in.
NOTE: Calls received on your Global Roam Mobility number
are free in 65 countries; calls received on your USA
Roam Mobility number are charged $0.25 USD per
minute on top of any roaming charges that apply.
SENDING TEXT MESSAGES
Roam Mobility supports incoming and outgoing standard text
messaging (SMS). To send a text message, please follow the
instructions below:
1. Go to ‘Menu’ by pressing the center button.
www.roammobility.com
2. Select ‘Messages’.
3. Select ‘Create Message’.
4. Create your text message.
5. Select ‘Send To’.
6. Select ‘Options’.
7. Select ‘Enter Number’.
8. Dial: (+) (country code) (area code) (phone number)
Example: +16045555555
9. Select ‘Send’.
RECEIVING TEXT MESSAGES
When you are in the USA, you MUST switch to your USA
Roaming profile and have text messages sent to your USA
Roam Mobility number.
You can send and receive SMS text messages Roam Mobility.
However, we nor any carrier be responsible nor guarantee that
you will always be able to send and receive SMS messages in all
circumstances and in all countries. SMS text messages are free to
receive and are vary in price with each country to send. Please
check out our rate calculator to determine the cost to send an
SMS from the country you will be visiting.
CREDIT BALANCE
There are 2 ways to check your credit balance:
1. Dial *187# on your phone.
2. Access your Roam Mobility Control Panel. Your credit
balance is shown under the ‘My Account’ tab.
ADDING CREDIT
There are 3 ways to add credit to your Roam Mobility account:
1. TXRup: Register for TXTup and you can top up your credit
by sending a text message. Please see TXTup for more
information.
2. Roam Mobility Store: Purchase credit by going to
www.roammobility.com/store. Click on ‘Top Up Credit’ and
select the amount of credit you need.
4. Contacting Customer Service: Dial *154# to contact
customer service. We will top up your credit for you.
TXTUP
TXTup lets you top up your credit anywhere in the world, at any
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 info@roammobility.com 888.ROAM.4.US
time, by sending a text message.
For more information of TXTup, and to register for this service,
go to www.roammobility.com/txtup
To top up your credit using TXTup, follow the instructions
below:
1. Create a text message with “topup” followed be the amount
of credit you want to purchase.
Example: “topup 30” will add $30.00 USD of credits
2. Send message to: +447786207493
3. You will receive a text message confirming your request.
NOTE:
• Sending a text message with the word “topup” (without the
amount of credit you want to purchase) will top up $20.00 of
credit to your Roam Mobility account.
• You will be notified by an incoming text message if there
is a problem with your top up request. Your request will
be automatically canceled if you do not reply to this text
message within 15 minutes.
• TXTup only works in countries with SMS coverage.
• There are no additional charges to use TXTup. Only the
standard costs for sending an SMS to the UK are charged.
• A TXTup transaction requires an SMS to send the top up
request. There must be enough call credit on your account to
send 1 message.
VOICEMAIL
Incoming calls will be directed to your voicemail if you do not
answer it within 30 seconds, or if your phone is turned off.
There are 3 ways to access your voicemail:
1. Individual message access: You will receive a text message
whenever a voicemail is received. Reply to the text message.
The voicemail system will call you back and play the
message.
2. General access: Dial *121# to access your voicemail. Follow
the voice prompts to skip, replay or delete messages.
3. Roam Mobility Control Panel: Access your Roam Mobility
Control Panel and click the ‘Mobile Manager’ tab. Then, click
‘Review Voicemail’ on the left. There is no charge to access
voicemail online.
NOTE: Voicemail will be stored for 90 days before it is deleted
automatically.
VOICEMAIL TIME INTERVAL
www.roammobility.com
By default, incoming calls will be directed to your voicemail if
unanswered for 30 seconds. You can change the time interval
alloted by dialing:
Dial: (*) (122) (number of seconds allotted before incoming
calls are directed to voicemail) (#)
Example: *12245# will set incoming calls to be directed to
voicemail after 45 seconds.
Special Features
CALL FORWARDING
Call fowarding allows you to route your incoming calls to
another phone number that you can be reached at as well,
such as your home phone or work phone. This feature will
prevent you from missing any important phone calls. When
call forwarding is turned on, calls made to your Global Roam
Mobility number or your USA Roam Mobility number are
forwarded to any phone number in the world of your choice.
To turn on call fowarding, dial: (*) (102) (Country Code) (Area
Code) (Phone Number) (#)
Example: If the phone number you want to forward incoming
calls to is (604)555-5555, dial *10216045555555#
To turn off call forwarding, dial *103#
CALL RECORDING
Calls can be recorded while in session for playback.
To turn on call recording, press #*1 during the call.
To turn off call recording, press #*2
After call recording is turned off, the recorded sound file will be
emailed to you.
CONFERENCE CALLING
Conference Calling allows multiple parties to participate in a
phone conversation. To set up a conference call, please follow
the instructions below:
1. Dial the first person you want to include in the call.
2. Once the first person has accepted the call, dial #*3
3. Follow the voice prompt to enter the phone number of the
second person you want to include in the conference call.
4. The second person will be added to your conference call
within a few seconds.
5. Repeat Steps 1 - 4 for each additional party.
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Roam Mobility Quick Access Codes
Dial any of the following Roam Mobility Quick Access Codes to access the relevant service. Allow up to 30 seconds for response.
* 102 (country Code) (Area Code) (Phone Number) (#) - Turn on call forwarding
Example: * 10216045555555#
*103# - Turn off call forwarding
*121# - Access voicemail
*122# - Turn on voicemail
*123# - Turn off voicemail
*122xx# - Set the time interval before incoming calls are directed to voicemail
Example: *12245# will set incoming calls to be directed to voicemail after 45 seconds
*125# - Displays the time interval before voicemail starts
*133# - Display your mobile number
*154# - Contact Customer Service
*160# - Activate your USA Roam Mobility Number
*187# - Check credit balance
#*1 - Start Call Recording
#*2 - End Call Recording
#*3 - Start Conference Call
Dialing Instructions
Making calls:
(*) (country code) (area code) (phone
number) (#)
Example: *16045555555#
Sending text messages:
(+) (country code) (area code) (phone
number)
Example: +16045555555
Quick Access Codes:
(+) (Quick Access Code) (#)
Example: *187#
Roam Mobility Quick
Access Codes
(*) (102) (country Code) (Area Code)
(Phone Number) (#) - Turn on call
forwarding and forward to the number
entered
Example: *10216045555555# to turn on
call forwarding and forward incoming
calls to (604555-5555
*103# - Turn off call forwarding
888.ROAM.4.US
*121# - Access voicemail
*122# - Turn on voicemail
*123# - Turn off voicemail
*122xx# - Voicemail Time Interval: Sets
the time interval before incoming calls
are directed to voicemail
Example: *12245# sets incoming calls to
be directed to voicemail after 45 seconds
*125# - Display the time interval before
voicemail starts
*133# - Display your mobile number
*154# - Contact Customer Service: You
will get an incoming call connecting you
to Customer Service
*160# - Activate your USA Roam
Mobility number
*187# - Check credit balance
#*1 - Start Call Recording
#*2 - End Call Recording
#*3 - Start Conference Call
www.roammobility.com
TXTup
TXTup lets you top up your credit by
sending a text message. There are no
extra charges to use this service. Never
be caught without credit again when you
need to use your mobile phone!
Register for TXTup:
For more information on TXTup, and to
register for this service, go to
www.roammobility.com/txtup
Top up with TXTup:
1. Create a text message with “txtup”
followed by the amount of credit you
want to purchase.
Example: “txtup 30” adds $30.00 USD
of credits to your account
2. Send message to: +447786207493
3. You will receive a text message
confirming your request and
requesting for confirmation.
4. Select ‘Reply’ and enter ‘Y’.
5. Select ‘Send’.
You need to have enough credit to send at
least 2 text messages to use TXTup.
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 info@roammobility.com 888.ROAM.4.US
Your Roam Mobility Control
Panel
Your Roam Mobility Control Panel allows you to manage your
account and access many additional calling features.
The following are some of the features that you can access by
logging in to your Roam Mobility account.
YOUR BILL, CALL DETAILS & BALANCE
Your credit balance is shown under ‘My Account’. You can
also review your bill and all call details under ‘My Account’ by
clicking on the ‘My Bill’ under ‘My Account’.
CALL MANAGER
Change your call settings by clicking on ‘Mobile Manager’,
including call-forwarding and call-screening.
REVIEW VOICEMAIL
All your voice mail can be access by clicking on ‘Review Voice
Mail’ under ‘Mobile Manager’.
www.roammobility.com
CALLING CARD
The Roam Mobility Calling Card lets you get local calling rates
in over 200 countries. To use the Roam Mobility Calling Card,
you will first have to set it up. Click on ‘Calling Card’ and follow
the onscreen instructions to set up your Roam Mobility Calling
Card.
To make a call with your Roam Mobility Calling Card, please
follow the instructions below:
1. Call the Roam Mobility Access Number. The access number
to use is based on your current location.
2. Enter your account number. If you call using any of the
numbers that was registered with Roam Mobility during
setup, you will not be asked to provide your account
number.
If you call using any other number, you will be asked to
provide your account number. Enter either your Global Roam
Mobility Number or your USA Roam Mobility Number (if
activated).
3. Enter your PIN number. If you selected to use PIN Access
during setup, you will be asked to enter your PIN number.
4. Enter the phone number you want to call and wait for the
call to be established.
CUB CALLS
CUB Calls (Call-Us-Back Calls) will connect you (at a phone
number that you can be reached at) with the person(s) you
want to call. To make a CUB Call, please follow the instructions
below:
1. Click on ‘CUB Calls’.
2. Enter a phone number that you can be reached at.
3. Enter the phone number of the person you want to contact.
To set up a conference call, click ‘Add Number’ and enter the
phone number. Repeat this step for each additional person
you want to include in the conference call.
4. Click ‘Connect’.
5. If you wish to record the conversation, click ‘Record’. At the
end of the call, the recorded conversation will be sent to
your email.
RATES
Find out Roam Mobility rates for SIM Card calls, Calling Card
Calls, CUB Calls and SMS by clicking on ‘Rates’.
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 info@roammobility.com 888.ROAM.4.US
FAQs
We offer a list of frequently asked questions on our website at
www.roammobility.com/support
The following are top 10 frequently asked questions:
1. I don’t know how to enable my US number.
  To enable your US number, simply dial *160# from your
Roam Mobility handset. If you have already done this
please try again to ensure it is active.
If you are in the USA, you must have your Roam Mobility
profile set to the “USA Service” Profile.
2. I don’t know how to enable service when using my
phone in the U.S.
To use your Roam Mobility service in the U.S., find the “SIM
Services”* menu on your handset and select ”USA Service”
from the menu.
Remember that there is an incoming call charge when
people call you on your U.S. number but calls to your
Global number are free, so make sure you have credit
on your account.  To check the credit available in your
account, dial *187# or log in to your Roam Mobility
Customer Account online.
3. I don’t know how to enable service when using my
phone in Italy.
To use your Roam Mobility service in Italy, you must have
your Roam Mobility profile set to the “PRIME” Profile and
be on the TIM network.
To set the correct profile, find the “SIM Services*” menu on
your handset and select ”PRIME” from the menu.
NOTE: The location of the “SIM Services” menu will vary
depending on your handset. For help in locating
the “SIM Services” menu on your mobile phone,
please contact customer service at
888.ROAM.4.US (762-6487).
4. My calls are not going through (in the U.S., Italy or
worldwide).
The most common reasons for calls not going through are:
• You have dialled the number incorrectly.
Solution: If you are receiving a “No Rate Found” message
after you dial, you are entering the number incorrectly.
Most often, you will have omitted to enter the country
code in front of the number you wish to call.
www.roammobility.com
•
You do not have enough credit in your account
Solution: Check your credit balance by dialling *187# from
your Roam Mobility phone, or by logging in to your Roam
Mobility Customer Account online.
Once you have ensured that you are dialling the number
correctly and that you have enough credit in your account
to pay for the call, please review the following checklist:
Checklist  
• Have you set the correct Profile for the region you are
in?  Remember, your handset needs to be on the “Global
Roaming” profile unless you are in the USA (use the “USA
Service” profile) or Italy (use the “Prime” profile).
• Are you using the correct dialling format? Dial (*)(country
code)(area code)(phone number)(#). Remember that you
always need to dial the country code, even when you are
dialling from within that country.
• Have you tried switching to another GSM network? Your
current GSM network connection might not be the
strongest available. Select the menu option in your handset
that allows you to manually select a different GSM network
and select an alternative network. Most handsets allow you
to select a different network from the Settings menu. The
new GSM network may offer you stronger reception.
• Are you in a country where Roam Mobility has coverage? 
You can check that the country you are dialling from is
covered by the Roam Mobility network here.
• Is your Roam Mobility account active?  Check that your
account has been activated by logging on to your Roam
Mobility Customer Account.
• Have you paid your annual GSM network fee? After
your first year of service on the Roam Mobility network,
customers must pay a $25.00 USD annual GSM network
fee to keep their account active. To check whether your
annual fee has been paid, log in to your Roam Mobility
Customer Account.
5. My SMS (text message) is not going through.
The most common reasons for SMS (text messages) not
going through are:
• There are not enough credits in your account to pay for the
SMS
Solution: Check your credit balance by dialling *187# from
your Roam Mobility phone, or by logging in to your Roam
Mobility Customer Account online.
• You have dialled the number you want to send the SMS to
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incorrectly. 7. My SIM card is correctly installed, but I still can’t make

or receive calls.
Solution: Always use the following format when sending
an SMS: (+)(Country Code)(Area Code)(Phone Number). Your roaming call credits may not have been applied to
To obtain the + symbol, simply hold the 0 button down your account. To confirm that credit has been added to
until a + symbol appears. your account, dial *187# from your phone to retrieve your
account balance. If you believe your account balance is not
  Once you have ensured that you are sending the SMS
correct, call customer service at 888.ROAM.4.US or dial
correctly and that you have enough credit in your account
*154# from your phone. 
to pay for the SMS, please review the following checklist.
It is possible that the GSM network provider you have
Checklist   connected to is not a Roam Mobility partner. Simply switch
GSM network by manually selecting your GSM network
• Have you set the correct Profile for the region you are using your handset. Most mobile phones provide this
in?  Remember, your handset needs to be on the “Global feature in the Settings menu under Network.
Roaming” profile unless you are in the USA (use the “USA
Service” profile) or Italy (use the “Prime” profile.
8. My call does not go through, and then I get a callback
• Are you using the correct SMS sending format? Always use moments later. 
the following format when sending an SMS: (+)(Country
Your phone is functioning normally.  On the Roam Mobility
Code)(Area Code)(Phone Number). To obtain the +
network, you need to make the call, and wait for the
symbol, simply hold the 0 button down until a + symbol
callback.  Answer the callback and you will be connected
appears.
with the person you called originally. Make sure you are
• Have you tried switching to another GSM network? Your using * before and # after each number you are dialling
current GSM network connection might not be the when using the (country code)(area code)(phone number)
strongest available. Select the menu option in your handset format.  
that allows you to manually select a different GSM network
and select an alternative network to the one you are 9. My quick access codes are not working.
currently connected to. The new GSM network may offer
you stronger reception. Make sure to put a * before the code and a # after each
code. Refer to the user guide for more information on
• Are you in a country where Roam Mobility has coverage? quick access codes. 
Check that the country you are dialling from is covered by
the Roam Mobility network by going to 10. I have lost my Roam Mobility phone.
www.roammobility.com/rates-and-coverage
Contact Roam Mobility right away to suspend your account
• Is your Roam Mobility account active?  Check that your until you find or replace your phone. You can also order a
account has been activated by logging on to your Roam new SIM card or Roam Mobility package by calling
Mobility account. 888.ROAM.4.US, and Roam Mobility will provide you with
• Have you paid your annual GSM network fee? After express replacement options while you are traveling.
your first year of service on the Roam Mobility network,
customers must pay a $25.00 USD annual GSM network fee
to keep their account active. Check whether your annual
fee has been paid by logging in to your Roam Mobility Warranty Information
account.
Mobile phones purchased from Roam Mobility come with the
manufacturer’s standard warranty. For warranty information
6. My phone isn’t responding to the SIM card. on your mobile phone, please go to
First, check if the SIM card is inserted correctly. If it is www.roammobility.com/warranties
inserted correctly, you will need to change networks. Refer
to your owner’s manual to learn how to change networks
on your phone.