Dear Sir,

I would like to make a formal complaint regarding the sports facilities provided by in
Multimedia University Cyberjaya Campus and to be specific the use of the indoor court for
basketball.

First of all, this is my first year in MMU Cyberjaya and I found my student life here is both
challenging and enjoyable. Both the system and the campus environments have been really
helpful.

To make the matter clear, I would like to describe the events that lead to this complaint.
Yesterday, May 3 rd, at approximately 6PM, me and one other friend went to the indoor court
with the intention to play basketball. At first we found out that the indoor court was being used
by the staff for badminton and hence we decided to wait as we understand they could have
booked the indoor court. We came back two hours later at around 8PM and discovered that they
were still using the court. We figured that the indoor court would be closed at 10PM and so we
decided to go ahead to play on our own there. We started to use the basketball boards and there
were no indication from the staff who were playing badminton at that time that they booked the
court for themselves. As we are aware, anyone is allowed to use the court as long as no one
booked them.

At about 8.30PM, one of them confronted us and complained that we should not be using the
indoor court for basketball. She then added that the indoor court can only be used for basketball
tournament and not for the regular basketball activities by students. We continued to play as we
were not informed with such rules before and the fact that we have been using the court for some
time as well as the fact that the indoor court is the only available facilities for us to play
basketball in the campus at this moment. To pay some respect to the staff, we continued for just
about half an hour and decided to get the correct information about the matter soon.

Unfortunately, today at around 6PM, we went to the indoor court and shockingly found that
basketball boards have been kept aside and the rims are taken out. In other words, the facilities
for us to play basketball in the indoor court are no longer available and that is very frustrating.

I believe as an MMU student, I have the right to address this issue and kindly demand proper
explanation from the right personnel over this matter.

As I see fit, I would also like to address the issues regarding the hostel basketball court. First of
all the rims are broken and in my view, the sole reason behind this is because they are low
quality rims. I want to clarify that they were no act of misuse present as the cause of the
condition of the rims. The rims are simply easy to get defected and would not last long. I believe
this has been the case before and the only reasonable resolution is to replace the use of the low
quality rims with higher quality rims that will last longer. For your information, the basketball
court has been in this condition for several months now and I have waited and saw no efforts
done in improving it by anyone.
The other issue I would like to mention is the condition of the floor of the court. Unlike the
nearby futsal court, the basketball court is very unusually slippery and hence presents higher risk
for students who use the court to get injured. I would like to suggest the need for improvement in
the condition of the floor of the court such as to use the same kind of materials that are used for
the nearby futsal court.

I have attached some photos to show the current conditions of the court.

I am not filing this complaint to benefit only me, but I am filing it on behalf of me, my
colleagues and others whom the issue might concern in any form.

I would really appreciate it if you look into this issue as your office has helped provided
solutions to lot of students’ problems and I look forward to your reply.

Thank you for your assistance in this matter.

Yours sincerely,

Mohd Rafsyam Hasyemi bin Serilanang

Electronics Engineering majoring in Telecommunication (ID :1091105796)
+60145281378
mrafsyam@gmail.com