FRED ESTRELLA,

MBA

Oak Ridge, NJ 07438 610.986.4962 festrella@me.com

Project Manager
AREAS OF EXPERTISE

Technical Services Project

Management
Office management and
coordination
Employee relations and supervisory
experience.
Quality assurance and client
satisfaction

Training and Education

Project planning and execution
Analytical Problem Resolution
Client relations and
collaboration
Written and oral
communications

Project data documentation,

reporting and analysis

Customer Service
Scheduling and Travel Coordination
Event and meeting planning and
coordination.

PROFESSIONAL EXPERIENCE
TEAM SERVICES INC, 2014-Present
Project Manager
Manage technical field service resources for nationwide safe deposit box drill project for two the largest banks
in the US.
Monitor and track the progress and quality of work being performed by technicians working in the project.
Use project scheduling and control tools to monitor projects plans, work hours, budgets and expenditures.
Effectively and accurately communicate relevant project information to the client and project team.
Establish and maintain client relationships with contractors and retail banking officials to keep them informed
of project progress and ensure client/contractor satisfaction, loyalty and repeat business.
Schedule and match incoming service requests with appropriate field technician resources, process purchase
orders according to equipment needed to complete service requests.
Evaluate accuracy and analyze all call work order data and corresponding invoicing, pricing and other relevant
documentation through daily reporting sent to client and to the invoicing department.
Point of contact for field technicians and clients to provide quality assurance, problem resolution to work order
related issues.
Key Achievements:
Promoted from Project Coordinator to Project Manager after three months working on the project.
Successful completion of the first phase of the project within the timeline set by the client.
Worked on scheduling and routing improvements for technicians, that contributed to the second phase of the
project to move toward an earlier completion. This led to increased client satisfaction and being awarded the third
phase of the project.
Assigned a second nationwide client project for another major bank in the US. Successful simultaneous launch of
both projects.
FULTON BANK OF NEW JERSEY, 2013-2014
Teller
Leverage extensive experience to provide world-class customer service and achieve daily goals and objectives;
respond with the highest level of professionalism to customer needs by telephone and in person.
Perform teller transactions in accordance with bank policies and procedures, and with keen attention to detail.
Deploy expert knowledge of bank products and sales proficiency to skillfully initiate cross-selling activities.
Use excellent active listening skills to communicate effectively with customer and across all levels of the bank.
Diplomatically and professionally address any issues or customer complaints as they arise.
BORGATAS WATER CLUB, 2009-2010
Spa Concierge
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FRED ESTRELLA,

MBA

610.986.4962 festrella@me.com

Experience in hotel and hospitality industry. Fostered a welcoming environment while greeting and assisting
customers with check-in, billing, check-out processes, and a wide range of other requests.
Accurately and proactively processed hospitality reservations for spa services, and used strategic selling skills to
describe and recommend additional spa treatments and products.

US AIRWAYS IN-FLIGHT SERVICES, 2006-2009

In-Flight Services Supervisor
Envisioned, designed and implemented effective training and employee development programs to assist flight
attendants with meeting or exceeding corporate performance goals.
Led, coached, and supervised 300 flight attendants, including development of individual performance.
Liaised with internal teams, and facilitated effective communications, procedures, and reporting between flight
attendants and cross-functional departments.
Skillfully and diplomatically conducted disciplinary meetings with flight attendants and union representatives.
Assisted flight attendants with travel arrangements for company training and injury-related medical visits, as well
as medical and other leave of absence processes.
Organized individual and group orientation meetings to facilitate re-entry processes during recalls.

Key Achievements:
Promoted from Flight Attendant to Flight Attendant Supervisor as a result of excellent performance.
Provide trusted guidance to flight attendants with corporate tools and information for continual performance
development and improvement.
Planned and organized flight attendant recognition events, including a flight attendant appreciation week; received
multiple accolades and recognition for successful event planning (decorating, catering, and scheduling volunteers
and participants at multiple locations).
SIATECH CHARTER HIGH SCHOOL (Alternative High School for At-Risk Youth), Miami, FL, 2003-2006
Math and Science Teacher
Fostered an engaging academic environment conducive to optimal learning and individual growth.
Delivered math and science curriculum through an individualized, self-paced technology based program.
Designed lessons to increase involvement of disengaged students through integration of technology with standard
curriculum.
PRIOR EXPERIENCE
Biology Teacher, UPPER DARBY SCHOOL DISTRICT, Drexel Hill, PA, 2002-2003
Flight Attendant, US AIRWAYS IN-FLIGHT SERVICES, 1999-2002
EDUCATION & CERTIFICATIONS
Keller Graduate School of Management
Master of Business Administration, Concentration in Marketing, 2010
University of Puerto Rico
Bachelor of Science in Biology, 1998
LANGUAGE & TECHNICAL PROFICIENCIES
Bilingual: Fluent in English & Spanish ~ Basic Italian
Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook, typing skills.
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