Documente Academic
Documente Profesional
Documente Cultură
Rapid
expansion
Consolidation
Excellence
Service
provider
Enabler
Partner
Asset
value
Time
Role of IT
Driver
400
9
8
300
11
16
13
18
51
9
13
18
55
9
13
19
59
10
14
20
63
45
200
11
Eastern Europe
5.49
15
4.60
Latin America
5.71
Asia-Pacific
8.53
40
Japan
2.43
84
Western
Europe
1.48
North America
4.62
10
34
37
38
38
39
14
21
68
39
82
23
74
82
77
78
80
108
111
116
122
128
135
103
2011
2012
2013e
2014e
2015e
2016e
2017e
77
100
Developing New IT Capabilities. The rethought IT group will also need new and
specialized capabilities to be effective
changing the reporting lines will not be
sufficient. During the consolidation stage,
three clusters of capabilities are especially
critical.1 The agile IT architecture cluster
defines the architecture framework, develops the architecture roadmap, institutes
governance processes, enforces compliance,
and gets buy-in for further architecture
investments. The cost excellence cluster
defines the financial framework and accounting methodology, increases the transparency of budgeting and funding, and
rigorously tracks IT expenditures against
the budget. Last, the high-performance
organization cluster monitors the overall
performance of IT and continually makes
improvements in people, processes, and
structure.
NOTE
1. Banks can learn how strong their IT capabilities are
in these clustersand in othersby using the
Innovation Value Institutes IT Capability Maturity
Framework. The framework includes an assessment test
that has been taken by more than 200 CIOs.
Ching Fong Ong is a partner and managing director in the firms Kuala Lumpur office. You
may contact him by e-mail at ong.ching.fong@
bcg.com.