Define Items Service Attribute Group

Following are the Service attributes and their possible values. You set these
attributes when defining or updating items.
Contract Item Type
Indicate the contract item type. Valid values are Service, Subscription,
Usage, Warranty, and null. The Support Service flag will set automatically if
Subscription is selected.
Coverage Template
Enter the coverage schedule you want to associate with the current support
service. A coverage schedule defines the days during the week and hours
during each day that customers may contact your support organization to
request the current service. You can choose any coverage schedule you have
already defined. You can define additional coverage schedules using the
Coverage Schedules window in Oracle Service.
Contract Duration / Duration Period
Enter a positive number to indicate how long the current service lasts. The
number you enter here along with the duration period (in other words,
Month, Year) provide defaults when you order the current service using
Oracle Order Management. You can select any period you have defined as a
unit of measure as long as that unit of measure is associated with your Time
unit of measure class. You indicate which class is the time unit of measure
class by setting the profile option Service: Time Unit of Measure Class.
Subscription Dependency Enabled
If you have Oracle Service for Communications installed, indicate whether
a subscription is dependent on a prerequisite grouping of parts or services.
Service Importance Level
The importance level enables you to sort your service requests in the
Universal Work Queue (UWQ) and helps to prioritize the work items for
service resources.
Enter a positive number to indicate the service
importance. You must set the Service Contract Type to Service to enable this
attribute.

Billing Type
Indicate whether the customer is charged for any of the following:
Material - Material usage expenses your support organization incurs while
providing the current service.
Labor - Labor expenses your support organization incurs while
providing the current service.
Expense - Incidental expenses your support organization incurs while
providing the current service.
Service Request Enabled
Select the check box to specify if service requests can be created for the item.
Provision able
Indicate whether you can provision this item.
Serviceable Product
Indicate whether the current item is serviceable. If you turn this option on,
Support Service must be turned off because an item cannot be both
serviceable and servicing. When you turn this option on, you can order
service for the item using Oracle Order Management.
Service Billing Enabled
Select the check box to specify if this service item can be billed to a customer.
Defect Tracking Enabled
Indicate if you want to track defects of this item.
Recovered Part Disposition
Select the speed for which the item is returned for service. The three speeds
are as follows:
Fast Return - The item must be returned quickly to the customer.
No Return - The item is not returned to the customer.
Slow Return - The item does not need to be returned quickly to the
customer.

Installed Base Tracking

Select the check box to specify if the service for this item can be tracked by
install base.
Service Starting Delay
Enter a positive number indicating how many days after shipment of the
Current item service should start. When service is ordered for the current
item, the service may be started on a specific date or on a date that is
determined only after the item ships. If service starts after the item ships,
Oracle Service determines the start date by adding the starting delay you
enter here to the items shipment date.
Asset Creation
Indicate whether the item creates a depreciable inventory asset. A message
is sent to Oracle Enterprise Install Base, which was previously known as
Oracle Network Logistics, regarding the depreciable status of the item.