Solving Problems and Conflicts in A Team

Solving Problems and Conflicts in a
Team
Presentation for Personnel Management &
Leasdership, Summer Semester 2015
Anurag Singh
22.06.15
Content
Why do me need
conflict
management??
What is a team?? &
How does it
Function??
What is a Conflict? Is
it good or bad for my
team??
How does a conflict
Escalate?
What are the various
modes of conflict
resolution?
Conclusion
2
Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Importance of Solving Problems & Conflict for MAPE
Image Source: http://www.cpr.org.gh/course/the-theory-of-conflict-and-management-the-necessary-knowledge; http://www.notredameonline.com/resources/interculturalmanagement/cross-cultural-awareness-may-aide-your-conflict-resolution-efforts/; http://profcommunications.net/conflict-resolution/

What is a Team?
Definition
Working
on
Common
Goal
Varied
Skills
Group of
People
TEAM??
Image Source: http://www.bkforex.com/tag/team/
Dysfunctions of team by Patrick Lencioni

Absence of trust
Absence of
Trust
Conceal their weaknesses and mistakes

from one another
Hesitate to ask for help or provide
constructive feedback
Hesitate to offer help outside their own
areas of responsibility
Jump to conclusions about the intentions
and aptitudes of others without attempting
to clarify them
Fail to recognize and tap into one
anothers skills and experiences
Waste time and energy managing their
behaviors for effect
Hold grudges
Dread meetings and find reasons to avoid
spending time together
Image Source: http://thecuriousdentist.com/%E2%80%9Cbut-it-doesn%E2%80%99t-hurt%E2%80%9D/

Fear of Conflict
Fear of Conflict
Absence of
Trust
Have boring meetings

Create environments where back-channel
politics and personal attacks thrive
Ignore controversial topics that are critical
to team success
Fail to tap into all the opinions and
perspectives of team members
Waste time and energy with posturing and
interpersonal risk management
Image Source: http://www.slideshare.net/JoelWenger1/building-better-teams-overcoming-the-5-dysfunctions-201


Lack of Commitment
Lack of
Commitment
Fear of Conflict
Absence of
Trust
Creates ambiguity among the team

about direction and priorities
Watches windows of opportunity close
due to excessive analysis and
unnecessary delay
Breeds lack of confidence and fear of
failure
Revisits discussions and decisions
again and again
Encourages second-guessing among
team members
Image Source: http://jameskaskade.com/?p=2505

Avoidance of Accountability
Avoidance of
Accountability
Lack of
Commitment
Fear of Conflict
Absence of
Trust
Creates resentment among

team members who have
different standards of
performance
Encourages mediocrity
Misses deadlines and key
deliverables
Places an undue burden on
the team leader as the sole
source of discipline
Image Source: http://cube214.com/blog/?p=1076

Inattention to Result
Inattention to
Result
Avoidance of
Accountability
Lack of
Commitment
Fear of Conflict
Absence of
Trust
Stagnates/fails to grow
Rarely defeats competitors.
Loses achievement-oriented
employees
Encourages team members
to focus on their own careers
and individual goals
Is easily distracted
Image Source http://2.bp.blogspot.com/-pbuikOEQaoo/U_eGZySMbxI/AAAAAAAAEq8/mbPo3b7Qzig/s1600/default.png

Conflict in a Team (Organizational)

Definition
As per Wikipedia:
Conflict refers to some form of
friction, disagreement, or discord
arising within a group when the
beliefs or actions of one or more
members of the group are either
resisted by or unacceptable to one
or more members of another
group.
Image Source http://www.cliparthut.com/clip-arts/571/conflict-clip-art-571773.png

10 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Conflict in a Team (Organizational)

Types
Conflict
Task
(TC)
Disagreement due
to some task and its
content, direction and
goal
Stimulates creativity,
healthy competition
Boosts self
confidence in team
members
Negative
(Dysfunctional)
Performance
Positive
(Functional)
RC
TC
Conflict
Relationship
(RC)
Disagreement due
to interpersonal
relations and
hostilities
Stimulates negative
impact in the team
Counter productive
in nature.
Escalation of conflict
Escalation
Stages of Conflict Escalation (by Glasl)
Conflict Issue
Behavior
Objective issue
Discussion
Lose-Lose
Win-Lose
Win-Win
Hardening
Time
12 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015 Image Sourcehttp://library.fes.de/pdf-files/bueros/namibia/05912.pdf
Escalation
Debate
Argumentation Tactics
Hardening
Conflict Issue
Behavior
Objective issue &

Superiority
Verbal
Confrontation,
Emotional Pressure
and Debates
Lose-Lose
Win-Lose
Win-Win
Time
Escalation
Conflict Issue
Behavior
Objective Issue, Self

Image & Proving
ones mastery
Blocking opponents,
Action an d nonverbal
communication
Action over Words

Action without
consultation
Debate
Lose-Lose
Win-Lose
Win-Win
Hardening
Time
Image Sourcehttp://library.fes.de/pdf-files/bueros/namibia/05912.pdf
Escalation
Images and Coalitions
Covert attack
at opponents
identity
Action over Words
Conflict Issue
Behavior
Issues Personalized,
Save own
Reputation
Coalition formation,
Exploitation of gaps
in norms
Debate
Lose-Lose
Win-Lose
Win-Win
Hardening
Time
Escalation
Loss of Face
Loss of face
Action over Words
Debate
Conflict Issue
Behavior
Fundamental
values,
Expose opponent,
Distrust opponent
Attacking
opponents public
face, Restoring own
prestige
Lose-Lose
Win-Lose
Win-Win
Hardening
Time
Escalation
Threat as a Strategy
Ultimatums
Loss of Face

Conflict Issue
Behavior
Control opponent
Extending Conflict,
Presenting
Ultimatums
restricting alternative
Action over Words
Debate
Lose-Lose
Win-Lose
Win-Win
Hardening
Time
Limited destructive Blows

Execute ultimatum
Escalation
Loss of Face

Conflict Issue
Behavior
Hurt opponent more

than self,
Survival
Limited attempts to
overthrow opponents,
Opponent not seen as
a person
Action over Words
Debate
Lose-Lose
Win-Lose
Win-Win
Hardening
Time
Fragmentation
Attacking
Opponents Core
Escalation
Loss of Face

Conflict Issue
Behavior
Outlasting opponent
malice,
Survival
Annihilate by
destroying power
source, No real
communication
Action over Words
Debate
Lose-Lose
Win-Lose
Win-Win
Hardening
Time
Image Sourcehttp://library.fes.de/pdf-files/bueros/namibia/05912.pdf
Together into Abyss
Abandon
self survival
Fragmentation
Escalation
Loss of Face

Conflict Issue
Behavior
Annihilation at any
cost
Unlimited war,
limitless violence,
Acceptance of self
destruction
Action over Words
Debate
Lose-Lose
Win-Lose
Win-Win
Hardening
Time
Resolution of conflict
Together into Abyss
Arbitration
/Litigation
Fragmentation
Escalation
Loss of Face
Mediation
Action over Words
Debate
Negotiation
Hardening
Time
Lose-Lose
Win-Lose
Win-Win
Resolution of Conflict
Modes
Focus on
concerns of self
Dominated &
Power oriented
Assertiveness
Competing
Cooperativeness
Image Source: http://www.flaticon.com/free-icon/one-man-shouting-to-another-man_27911
Modes
Collaborating
Focus on concerns
of both parties
Builds trust and
openness in team
Assertiveness
Competing
Cooperativeness
Image Source: http://www.flaticon.com/free-icon/males-friends-hug-side-by-side_46968
Modes
Competing
Assertiveness
Collaborating
Avoiding
Focus on
ignoring conflicts
Can be used to
solve trivial issues
Cooperativeness
Image Sourcehttps://www.cpp.com/images1/tki-interactive-graphic.gif
Modes
Collaborating
Avoiding
Accommodating
Assertiveness
Competing
Focus on
concerns of others
Used when one
party accepts that
its wrong
Cooperativeness
Image Source: http://www.saulsyabsvariety.com/blog/assets/0_0_0_0_250_388_library_317117.png?u=634607582047405000
Modes
Assertiveness
Competing
Collaborating
Compromising
Avoiding
Focus on
intermediate solution
Used to find early
solutions
Accommodating
Cooperativeness
Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015 Image Source: http://www.flaticon.com/free-icon/men-couple_10626
Modes
Competing
Collaborating
Win-Win
Assertiveness
Win-Lose
Compromising
Win/LoseLose/Win
Avoiding
Accommodating
Win-Lose
Lose-Lose
Cooperativeness
Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015 Image Source: http://www.flaticon.com/free-icon/men-couple_10626
Conclusion
Story of 17 camels and 3 brothers!!
Look for the 18th Camel!!
Image Source: http://www.arts4learners.com/wpcontent/gallery/camel/camel-wm0011.png
Questions?? Please!!
Image Source: http://netanimations.net/Animated-dancing-red-questionmark-picture-moving.gif
References
1. DESIVILYA, Helena, Anit SOMECH and Helena LIDGOSTER, 2010. Innovation and Conflict Management in Work Teams: The
effect of Team Identification and Task and Relationship Conflict. In: Negotiation and Conflict Management Research [online]. 3(1), S.
28-48. Wiley Online Library. Available at:
http://edu.haifa.ac.il/personal/asomech/Publications.files/Innovation_conflict_management.pdf
2. ZAHAVY, Drach and Anit SOMECH, 2001. Understanding Team Innovation: The Role of
Team Processes and Structures. In: Group Dynamics: Theory, Research, and Practice [online]. Available at:
https://lecturers.haifa.ac.il/he/hw/adrachze/Documents/Understanding%20Team.pdf
3. NAZZARO, Ann and Joyce STRAZZABOSCO, 2009. Group dynamics and Team building. In: World Federation of Hemophilia
[online]. Available at: http://www1.wfh.org/publication/files/pdf-1245.pdf
4. Dr. ZAYED, Adel and Dr. Mostafa KAMEL, 2005. Teams and Work Groups. 1. edition. Cairo: CAPSCU. ISBN 977-223-989-2
5. FABIAN, Robinson and P. A. NORISSTOWN, 2008. Effective Problem Solving in Teams. Available at:
http://www.nesug.org/Proceedings/nesug08/as/as01.pdf
6. VERMA, Vijay K, 1998. Conflict management. The Project Management Institute Project Management Handbook, Ed Jeffrey Pinto.
Available at: http://www.iei.liu.se/pie/teio12/allmanna_filer/1.171778/conflManagementVerma.pdf
7. PHILLIPS, Jean and Stan GULLY, 2012.Organizational Behavior Tools for Success: Managing Conflict and Negotiating. 10. edition,
international edition. U.S.A: South-Western Cengage Learning. ISBN: 1-111-53051-3
8. THOMAS, Kenneth W., Ralph H. KILMANN, 2012. Thomas-Kilmann Conflict Mode Instrument. In: CPP Inc. [online]. Available at:
https://www.psychometrics.com/docs/tki_pir.pdf
9. ROBERT BOSCH GMBH, 2013. Quality Management in the Bosch Group: Problem Solving. Stuttgart: Robert Bosch GMBH.
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Solving Problems and Conflicts in a

Importance of Solving Problems & Conflict for MAPE

Image Source: http://www.cpr.org.gh/course/the-theory-of-conflict-and-management-the-necessary-knowledge; http://www.notredameonline.com/resources/interculturalmanagement/cross-cultural-awareness-may-aide-your-conflict-resolution-efforts/; http://profcommunications.net/conflict-resolution/

Image Source: http://www.bkforex.com/tag/team/

Dysfunctions of team by Patrick Lencioni

Conceal their weaknesses and mistakes

Dysfunctions of team by Patrick Lencioni

Have boring meetings

Image Source: http://www.slideshare.net/JoelWenger1/building-better-teams-overcoming-the-5-dysfunctions-201

Dysfunctions of team by Patrick Lencioni

Creates ambiguity among the team

Image Source: http://jameskaskade.com/?p=2505

Dysfunctions of team by Patrick Lencioni

Creates resentment among

Image Source: http://cube214.com/blog/?p=1076

Dysfunctions of team by Patrick Lencioni

Image Source http://2.bp.blogspot.com/-pbuikOEQaoo/U_eGZySMbxI/AAAAAAAAEq8/mbPo3b7Qzig/s1600/default.png

Conflict in a Team (Organizational)

Image Source http://www.cliparthut.com/clip-arts/571/conflict-clip-art-571773.png

Conflict in a Team (Organizational)

Stages of Conflict Escalation (by Glasl)

Stages of Conflict Escalation (by Glasl)

Objective issue &

Stages of Conflict Escalation (by Glasl)

Objective Issue, Self

Action over Words

Stages of Conflict Escalation (by Glasl)

Images and Coalitions

Action over Words

Stages of Conflict Escalation (by Glasl)

Images and Coalitions

Action over Words

Images and Coalitions

Action over Words

Limited destructive Blows

Images and Coalitions

Hurt opponent more

Action over Words

Images and Coalitions

Action over Words

Limited destructive Blows

Images and Coalitions

Action over Words

Together into Abyss

Limited destructive Blows

Images and Coalitions

Action over Words

Look for the 18th Camel!!

Image Source: http://www.arts4learners.com/wpcontent/gallery/camel/camel-wm0011.png

Image Source: http://netanimations.net/Animated-dancing-red-questionmark-picture-moving.gif

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