INNOVATIONINCONSTRUCTION:

APROJECTLIFECYCLEAPPROACH
ASCRIRESEARCHPROJECT

CASESTUDY#4
CheethamHillTescoEnvironmentalFormatStore
Innovativedesignandproductsolutionsthroughstrategic
partnership

by
BelizOzorhon,CarlAbbott,andGhassanAouad
inconjunctionwiththeCentreforConstructionInnovationNW
FormoredetailsofthiscasestudypleasecontactDrBelizOzorhonatb.ozorhon@salford.ac.uk
Todownloadthisreportpleasevisitwww.scri.salford.ac.uk/publicationsorwww.ccinw.com
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1) THEPROJECT/CONCEPT
Tescohaveputcorporateresponsibilityandtheirimpactontheenvironmentatthetopoftheir
agenda.Theiraimistoreduceemissionsfromtheirbuildingsbyatleast50%by2020.Thisproject
willreduceoperationalenergyby70%,farinexcessofthe50%target.Theschemeisthefirst
supermarkettorunonvegetableoilviaaCHPunitthatprovidestheenergyandheatrequirements
ofthestore.Theschemeincludesmanyenvironmentallyfriendlyinnovationssuchasacertified
hybridtimberframe,sustainablecladdingsystem,XLiterooflights,windcatchers,clerestoryglazing
andanimprovedmechanicalandelectricalspecificationtooperatewiththedemandsofthestore.
Theschemealsohasarainwaterharvestingsystem,whichwillbeusedforwaterforthestaffand
customertoilets.
Thecontractors(TaylorWoodrow)roleinthisprojectwascriticalinensuringthatthedesignteam
allworkedtogethertodelivertheclientsaims.Theprojectprovidedanexcitingchallengeand
opportunitytoworkwiththeclienttodemonstratetheircommitmenttosustainableconstruction.A
mixtureofnewconstructiontechniquesweresoughttodeliveranenvironmentallyfriendly,energy
efficient,sustainable,innovative,integrated,andvalueaddedproject,whilstmaintainingcustomer
andclientsatisfaction.
TheschemeispartofamajorregenerationwithintheCheethamHillareaandislinkedtoaseparate
developmentofarcadeshopstoprovideanewheartwithinthecommunity.Thisschemeisspecial
becauseitisthefirstrepeatableformattobebuiltforTesco,withtheaimthatthiswillbecomethe
standarddesignformatforfuturestores.Theinnovationsthatwereachievedthroughthe scheme
have been selected through design workshops and testing during the procurement stages of the
project. The success behind the project lies in the collaborative working relationship among the
project participants and commitment to innovation and meeting project goals. Key project parties
andinformationaregiveninTable1.

Table1:TescoEcoStoreprojectinformation
Project
CheethamHillTescoEcostore
Client

TescoStoresLimited

ContractValue

20m

Contractor

TaylorWoodrow

Designer

MichaelAukettArchitects
SKMAnthonyHuntsStructuralEngineer
ScottWilsonBuildingServicesEngineer

Supplier

B&KTimberFabrications

ProjectTimescales

66weeks

Themes

Sustainability,Partnering,StakeholderEngagement

2) PLANNING&DESIGN
Theaimsetbytheclient(Tesco)forthisprojectwastodeliver,byworkingwithateamofspecialist
consultants,anenvironmentallyfriendlyformatstorethatwouldmeettherequirementsofa
BREEAMratingofverygood.TescoalsowantedtosetanexamplebyreducingCO2emissionsin
theirownbusinessthroughouttheworldandshareinnovativeinformationwithotherorganisations,
businessesandGovernmenttohelpstimulatealowcarboneconomy.Forthis50,000squarefoot
supermarkettheyhadanoriginaltargetofa50%reductioninitscarbonfootprintwhencompared
againstatraditionalsupermarket.CheethamHillisimportanttoTescobecauseitwillbetheirnew
blueprintforfuturestores,thenewblueprintbeingdesignedtoworkacrossallformats.
Theconceptdevelopmentforanenvironmentalformat
storestartedin2001andinvolvedcollaborativework
Theclientsetambitioustargetsfor
amongallprojectteammembersincludingarepresentative
carbonreductionandgeneratedthe
ideatodesignarepeatableecostore.
fromTesco,engineer,architect,servicesconsultant,and
Theclientscommitmenttoreduce
contractor.Theyrecreatedtheteamtoachievea
carbonemissionsisthemajordriver
repeatablestoredesignthatcouldbebuiltanywhereinthe
behindthesuccessofthisproject.
countryinacosteffectivemanner.Earlycontractor
involvementwasoneofthemajorfeaturesoftheproject;TaylorWoodrowstartedworkingwiththe
clientsincetheconceptualphaseoneyearbeforetheconstructionhasstarted.
InnovationInsight

Themajordesignobjectivessetforthisprojectwereto:
Identifyopportunitiesfordeliveringasustainabledesign,notjustintheshorttermbutalso
mediumandlongterm.
Provideanoverallviablesolutionthatoffersbenefittothecustomerandtothecommunity,
financiallyandoperationally.
Reducetheembodiedcarbonfootprintofthestructuralframeandenvelopetoachievecarbon
neutrality.
Providemixedmodeventilationthroughoutthestoremaximisingnaturalventilationwhere
possible.Airwouldbedrawnintothestoreviapassiveroofventilatorsstrategicallypositioned
ontheroof.Thiswouldbeanintelligentsystemcontrolledbyaseriesofsensorsthatwould
monitorCO2levelsandoccupancyandadjustsettingstominimiseenergyuseandalsocreatea
morepleasantenvironmentwithinthestoreaswellasreducingenergy.
Containthecoolairwithinafreshzonearoundthedairychillerstoenablethestore
environmenttobefurthercontrolledandthusmoreenergyefficient.
MaximisenaturaldaylightwithintheStoreviaskylightsandclerestoryglazing.
Introduceanewlightingconceptutilisingafullydimmableintegratedenergysavingsystem.
Supplementenergybylowcarbontechnology.

Inordertoachievetheseobjectives,thewholeteammetregularly.Theclientwastheleaderofthe
projectateachstage.Thearchitecthadaspecificinterestintheexternalappearanceandaesthetics
ofthebuilding;thecostconsultantworkedonensuringacosteffectivesolution;structuralengineer
andsupplierworkedtogethertodevelopatailoredtimberframe;andthecontractor,beinga

strategicpartnerwiththeclient,wasconcernedtoachievecustomersatisfactionandworkedona
buildabledesignthroughtestingitinasuitablesiteandsearchingforenergyefficientsolutions
throughtheeffortoftheirinhouseresearchteam.Duringtheproductdevelopmentstage,theteam
searchedthemarketforavailableproductsandworkedonconvertingtheseintoaformreadyfor
useinthenewstore.Althoughthisledtoanincreaseinthecost,itpushedothersupplierstowork
togethertoaccommodatethechanges.Itwasnotveryeasytoconvinceallsupplierstochangetheir
processes;howeverhelpingthesuppliertoaccessabigmarketempoweredthemtoallocate
resourcesinordertotailortheirproductsforfutureuse.

3) PROCUREMENT
TaylorWoodrowhasbeenpartnerswithTescosince1985whenTescodecidedtoformstrategic
allianceswithitscontractors.Thispartnershipstartedwithfivecontractors,nowTescoworkswith
ninestrategicpartners.Thekeyreasonforstrategicpartneringforthemwastocontinuetoinnovate
theirsupermarketbuildings,sothattheywouldbebuiltfasterforlessmoneyanddeliverhigh
performance.Workingtogetherasapartoftheteamwasthemajorenablerofinnovationinthis
project.
StrategicPartnership:
Tescoisverysuccessfulatmanagingtheinnovationprocess
throughcollaborationwiththeirstrategicpartners.Tesco
Theclientestablishedastrategic
hasninecontractorsworkingwiththem,allofwhichcarry
partnershipthatworkedverywellto
convertideasintopractice.Partnership
outR&Dontheirbehalf.Thisdecentralisedresearch
andrepeatabilityhelpedtheteaminvest approachbringsmutualbenefits;peoplehavingspecific
innewtechnologiesanddevelopa
expertiseinvestindevelopingnewsolutionsforTescobut
repeatabledesign.
thecontinuous(repeatable)natureoftheprojects
encouragesthemtoinnovateandtheybenefitfromthebuyingpowerofTescoatthesametimeand
learnfromthemonmonitoringtheiroperationsandmanagingthesupplychain.Tescoalsohasits
owntechnologycentreandasmallnontradeconceptstorethatisopentoitspartnerstotesttheir
ideasin.
InnovationInsight

Inthisproject,TaylorWoodrowusedtheirsupplychaintosourcethesustainablecladdingsystemas
wellastherooflights.Thesetwoelementscontributedsignificantlytothesuccessoftheproject.
TheteamworkedwithB&KTimberStructurestosupplytimberframes.Asoneoftheonlyfirmsin
theUKabletoofferacompletepackageofexpertiseinbothsteelandtimberdesign,engineering,
manufactureandinstallation,theywereabletoundertaketheprojectatCheethamHillwith
efficiency,ensuringTescowasinapositiontocommencetradingonschedule.

4) CONSTRUCTION
ConstructionoftheEcoStoreinCheethamHillwasbasedontheprinciplesofusingwoodinsteadof
metal;introducingmorenaturaldaylightintothestoretouselesselectricity;achievingamore
energyefficientheatingandairconditioningsystem;usinglessenergyandwater;generatingour
ownenergy;rethinkingrefrigeration,fixturesandsignage;andminimisingwaste;allofwhich
contributesignificantlyincuttingthestorescarbonfootprint.
Productandprocesssolutions:
TheconstructionprocesseswassimilartoastandardTescoformatstorebuttheinnovationsbelow
wereintroducedintermsofproductsandprocesses:

Hybridtimberframe:Oneofthemostimportantelementsoftheenvironmentallyfriendly
designfeaturesistheinnovativehybridtimbersteelstructureprovidedbyB&KTimber
Structures.Throughcarefuldesigndetailingandvalueengineering,theyincorporatetheir
expertiseinsteelworkfabricationtoofferhybridstructures.Theycombinetheaestheticand
environmentalbenefitsoftimberwiththeeconomicbenefitsofsteelthatreducecarbon
footprintwithoutcompromisingquality.
Glulamwasusedforthemainsupportingcolumns,rafters,
beamsandpurlinsinthesalesfloorareawiththetimber
Theuseofahybridtimbersteelframe
beingEuropeanWhitewoodSpruce.Glulamisanatural
thatisdevelopedbythemanufacturer
butengineeredbuildingmaterial.Foreverycubicmetreof
havingexpertiseinsteelstructureswas
auniqueandinnovativeapproach.
steelthatwasreplacedbytimber,thestoresavesalmosta
tonneofcarbonbecauseofthelessenergyintensive
natureoftimberproduction.Glulamstructuresareexcellentstoragemediafortheharmful
greenhousegasCO2.WhenusingGlulam,theCO2thatwasstoredbythetreeduringitsgrowth
periodiswithdrawnfromtheatmosphereandabsorbedforalongtime.Intheeventofafire,a
Glulamstructureissaferthananonprotectedsteelstructure.
InnovationInsight

Sustainablecladdingsystem:ThesystemwassourcedfromLithuaniaandrequiredalotof
detailingandplanningtoexecuteaverysmoothinstallationwithoutanyproblems.Itwas
manufacturedoffsiteandoffersanembedded/carbonenergysavingof8%andthecladdingis
100%recyclable.

TriArchwallingsolution:Thissystemisaprefabricatedwallingsystem,whichismadefrom
recycledgypsumandtimberboarding.Thisproductis100%recyclable,thereisnorequirement
forplasteringasthesystemisprefinishedandreadyforeitherwallpaperorpaintfinishthat
ultimatelyresultsinnowastage.
InnovationInsight
Theteamworkedonanumberof
energyefficientandsustainable
solutions,mostofwhichwere
developedspecificallyforthisproject.

Rooflights:Thepremanufacturedrooflightsystem
comprisesofpolycarbonatewhichcontainsananogel
corepreventingsolarheatgainwithinthesalesareaof
thestore,butallowingthetransferofdaylight.This
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helpsreducelightinglevelsinthestorebytheintroductionofnaturaldaylightwithoutthe
dangerofsolarheatgain.TheDigitaladdressablelightinginitiative(DALI)lightingsystemhas
beenintroducedtoadjustthelightinglevelswithinthestoreautomaticallywithin
predeterminedbandsdependentupontheamountofnaturaldaylightbeingtransferredacross
thesalesarea.

Combinedheatandpower(CHP)unit:Theteamworkedonalternativeenergysourcesonsite
suchaswind,solar,biogas,CHPandcombinedcooling,heatandpower(CCHP).Thisunitruns
onCHPthatprovidesheatandelectricitytothestorewiththeuseofvegetableoilasan
environmentallyfriendlytheprimaryfuelsource.

CO2refrigeration:Naturalrefrigerantsimproveenergyefficiencyincomparisontoconventional
systemsandhaveagreateradvantageduringthemajorityoftheyearwhenambient
temperaturesarebelowpeaksummervalues.CO2isahighlyefficientrefrigerantthatimproves
theperformanceofheatexchangersandhencethetemperaturesoffoodstuffs.

Windcatchers:Thesehavebeenprovidedtoprovideaventforwarmairbuildupwiththestore.
Freshairisthensuckedfromtheoutsidetoprovideacontinuouscirculationoffreshandcool
air.

Mechanicalsystems:CO2sensorshavebeeninstalledwhicharelinkedbacktotheBuilding
ManagementSystemwillallowthemechanicalsystemstorampupordowndependentupon
theoccupancylevelswithinthestore.Thishelpstoreduceenergyusage.

5) METHODS&TOOLS
Climatechangeprogramme:
Tescowantstoplayaleadershiproleintacklingclimatechange.Theiraimistomobilisecollective
actionamongcustomers,suppliersandemployees,tohelpprotecttheenvironmentandgeneratea
massmovementingreenconsumption.Theirclimatechangeprogrammehasthreemainparts:

leadingbyexample(reducingtheirowndirectcarbonfootprint),
workingwiththeirsupplychainsandpartnerstoreduceemissionsmorebroadly,
leadingarevolutioningreenconsumption.

Tescohasbuiltaseriesofenvironmentalstoresineverycountrytheyoperatesince2006,where
theytestnewtechnologiesanddesignstosaveenergyandreduceourcarbonfootprint.Theirmajor
objectivessetintheclimatechangeprogrammeregardingtheirbuildingsareto:

Continuetoreducethefootprintofexistingbuildingsby50%by2020(comparedwith2006),
Ensureallnewbuildings,onaverage,emit50%lessCO2by2020comparedtoanequivalent
storein2006,and
Helpcustomerstounderstandtheirowncarbonfootprintandwhattheycandotoreduceit
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Tescosupporteditstargetswitha100millionSustainable
TechnologyFundstartingin2007tosupportlargescale
Tescoinvestslargelyindevelopinglow
carbonreductiontechnologiesintheirstores,distribution
carbonsolutions.Apartfromtheirin
houseactivities,theyoutsourceR&Dto
centresandsupplychainsworldwide.In2008,they
theirstrategicpartners.
investedaround60millioninenergysavingandlow
carbontechnologies,andover26millionin47CHPand
CCHPplantsforlocalgeneration,aswellas27windturbinesandonestoreinstallationforsolar
generation.Thesetechnologiesareexpectedtoreducetheircarbonemissionsbyabout6,000
tonnesofCO2perannum.
InnovationInsight

Technologymanagement:
TaylorWoodrowsTechnologyCentrecombinesauniqueblendofexperienceandskillsacrossa
rangeofdisciplinesandofferssolutionsateverystageoftheconstructioncycleaimingtoincrease
thevalueofcustomersthroughtheprovisionoftechnicalexpertise.TheCentrecomprisesateamof
engineers,consultantsandscientistsdedicatedtoprovidinginnovativesolutionsfortheconstruction
industry.Theyofferservicesincludingbuildingpathology;buildinginformationmodelling;risk
management;compliancetestingincludingcladding,airtightness,acoustic,structural;environment
andsustainabilityconsultancy;andsustainableenergymanagement.
InnovationInsight
Inprovidinginnovativesolutions,the
contractorcollaboratedwithits
TechnologyCentrethathelpedthem
converttheirideasintopracticeina
timelyandcosteffectivemanner.

Thiscentreactsasaninternalcentreofexcellenceandwas
involvedthroughouttheconstructionprocessofCheetham
Hill.Forexample,TaylorWoodrowsetupaninternal
consultancywiththemtodevelopamethodofworkingout
theconsistencyofgroutmixesinvolvedintheinstallation
ofthefloortilesandreviewinformationforthenanogel

filledrooflights.
Wastemanagementplan:
Tescointroducedanautomatedrecyclingunitwithinthecustomercarparkfortheuseofthe
communitytohaveaplacetogotorecyclewastematerialinapropercontrolledenvironment.
TaylorWoodrowusedasystemcalledSMARTWastethatcollatesallthewastetakenoffthesiteand
publishesthefindingsontoawebsitethatcanbeaccessedbypeopletomonitorthewasteused.In
addition,theyusedalocalwastecontractortoutiliselocallabour.
Knowledgemanagement:
InnovationInsight
Effectiveknowledgemanagementisan
integralpartofinnovationsinceit
ensuressolutionsaresharedbyallthe
projectteamanddiffusedacross
organisationsforuseonsubsequent
projects.

TaylorWoodrowdevelopedadesignmanualandwebsite
tosharewithotherTescocontractorstoknowledgeshare
experiencesandlearnfromdeliveryoftheproject.They
alsocontributedbyworkingalongsideTescoincollating
informationconcerningmaterialusageandspecifications,

togetherwithidentifyinghowtoreducewastagethroughusingcertaintypesofproducts.They
deliveredapresentationtotheotherTescopreferredcontractorsonsiteasaworksessionovera
periodofthreeweeks.Thisinvolvedadebateaboutmaterialsandenvironmentalinitiatives
integration.Thisdemonstratedtheircommitmenttosharingknowledge.

6) ACHIEVEMENTS
"Tescosclimatecommitmentsareprovingthatitispossibletocombinenewtechnologyandgood
businesssensetomakedramaticreductionsintheircarbonfootprint.Thisnewblueprintstoredesign
isanexamplethatwehopeotherbusinesseswillfollow."
SteveHoward,CEO,TheClimateGroupofTesco
TheCheethamHillstorescarbonfootprintis70%lessthananequivalentTescostorebuiltin2006.
Thishasbeenachievedinthefollowingways:

31%throughenergyefficiencymeasures,suchasrooflightsallowingmorenaturaldaylightinto
thestore,savingonelectricity
20%byusingnaturalrefrigerant,usingCO2insteadofHFCs
19%byusingacombinedheatandpowerplantrunningon"recycledvegetableoil",accordingto
Symonds,enablingthestoretogenerateitsownelectricityandmakeuseofthewasteheat.

OtherachievementsbyTaylorWoodrowrelatedtothisprojectinclude:

Zerotoleranceonsiteforhealthandsafetyissues
89%CustomerFeedbackscoreonlessonslearntandfuturegoals
Inthetop10ofthecompanyhousekeepingleaguethroughoutthelast4monthsofthe
contract.
BREEAMVeryGoodrating
Over500visitorsfromclienttoothercontractorswhovisitedthetolearnaboutthetechnology
theywereinstallingonthesite

Awards:
Theachievementsoftheprojecthaveledtothefollowingselectedlistofawards:

NorthWestConstructionAwardManchesterBestPracticeAward2009
ConsiderateConstructorsAwardsSilverAward

Contributiontoqualityoflife:
CheethamHillwasanareaofhighunemploymentandsocialdeprivation.Thisschemetargetedto
employ40%ofitsstaffwhowerecurrentlyunemployedlocalpeople.Theschemewillhavea
significantimpactupontheregenerationofthistownandreenergizethecommunity.Thestoreis

alsoTescoslatestregenerationpartnership,witharoundhalfofthe260employeeshaving
previouslybeenunemployedoronbenefitsforsixmonthsorlonger.
Theprojectwasalsonotableintermsofcommunityengagement.TaylorWoodrowcontactedthe
localprimaryschoolandworkedwiththematdisruptivetimestoensurethatnoisewaskepttoa
minimumandawarenesswasraisedatalltimeswithintheprogramme.Over150letterswerealso
handdeliveredtoensurelocalresidentsweremadeawareofvibrationandroadworksthatwere
beingcarriedout.

7) LESSONSLEARNT
Therearemanylessonsthatcanbelearntfromthisprojectassummarisedbelow:

Theclientsdevotiontoreduceitscarbonfootprintwasthemajordriveofinnovation.

Thewaythatthefullteamworkedtogethertoensurebuildablesolutionsaredevelopedwas
notable.

Ideagenerationiseasiercomparedtoconvertingthoseideasintopracticesincethisrequires
advancedskills,commitmentandlargeinvestment.

Repeatabilityandstrategicpartnershipbetweentheclientandthecontractorhelpedthe
schemeachieveitstargetsstartingfromthedesignphasethroughoutitsoperation.

Achievementsinthisprojectandtheexperiencegainedcaneasilybetransferredtoothersimilar
projectsandnewlydevelopedproductscanbeofferredtothemarket.

Strategicpartnershipexperiencehelpedthecontractorcontinuoslyimprovetheiroperationsand
seekforinnovationthroughthecompetitiongeneratedamongthestrategicpartners.

8) THEINNOVATIONSUMMARY
ThiscasestudyusesanInnovationValueChain(IVC)perspectivethathasbeenusedtoanalyse
innovationanditssupportingprocesses.TheIVCanalysesinnovationintermsofthreeoverlapping
phases:ideageneration;conversionofideasintosolutions;diffusionofsolutionsintopractice.
Furthermore,theIVCapproachemphasisesthatanorganisationsinnovationcapacityisonlyas
strongastheweakestlinkinthechain.Usingthisframework,theinnovationinthisproject
experienceinthisprojectissummarizedbelow.

IdeaGeneration:
Theprojectwasverynotableforitsuseofaclientdriveninnovationapproachtoideageneration.
Tescorecognisedtheimportanceofdeliveringhighenvironmentalperformanceandsetitsagenda
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toreduceitscarbonemissionthroughoutitsoperations.Theydevelopedaclimatechange
programmeandstartedbuildingenvironmentalformatstoresthatwouldhelpthemdesigna
repeatablestoreconceptandincreasethelikelihoodofwinningplanningpermissionfrom
environmentconsciousLocalAuthoritiestobuildnewsustainablestoresinthefuture.Being
committedstronglytocarbonreduction,Tescoworksondevelopingandimplementinggreen
technologieswiththeirpartnersandsupplychains.

Tescothemselvescanbeseentooperateanopeninnovationpolicy.Theideasarebroughtintothe
projectfromalloftheirsupplychainpartnersinacoordinatedfashion.Assuch,oneofthemain
enablersofsuccessfuldeliveryofthisprojectwastheinnovativeuseofpartneringapproach.Tesco
establishedstrategicpartnershipswithitscontractorsdatingbackto1999.Therepeatabilityofthe
projectsofferedbyTescowasanotheradvantagefortheteammembers.Theycollectivelyworkedto
searchforsuitableproducts,investedindevelopingtailoredproductsandtestedthemintheir
internaltechnologycentresandonsite.

Oncethedesignforanenvironmentalformatstorewasachieved,theprojectteamlookedforacost
effectivesolutionthatcoulddeliverthesustainabilityandqualityrequirements.Productinnovation
isonlyonecomponentoftheIVCintheconstructionsupplychain,theresponsibilityofwhichlies
withthesupplierstoalargeextent.Inthisproject,contractoralsoinvestedinR&Dandwasinvolved
inproductinnovationsthroughcooperatingwithitsinternaltechnologycentre.

ConversionofIdeas:
Acombinationofopenandscientificapproacheswasusedtobringideasintotheproject.Idea
generationisonlyusefuliftheideasarethenputintopractice.Inthisregard,thestrategic
partnershipbetweentheclientandthecontractorcreatedaconduciveenvironmenttotestthe
innovativeproductsfortheirbuildability.ThecontractorinvestedinR&Dtosatisfytheobjectivesset
bytheclient,theycommittedconsiderabletimeandefforttoachieveacosteffectivedesign
solution.TheTechnologyCentreworkedasaconsultantforthecontractorandplayedamajorrole
ininnovatingusinginternalresourcesthatsavedtimeandmoney.

TaylorWoodrowsmainroleintheinnovationprocesswastohelpproductionisetheideasthat
weresourcesbyallmembersoftheteam.Theysoughttofindthebestwaytodeveloptailored
productsthatwouldfitintothedesign.Oneofthekeydecisionsinthisprojectwastoworkwitha
supplierthatisexperiencedinsteelstructurestodevelopthetimberframesolution.Thisresultedin
aninnovativehybridtimbersteelstructureachievedthroughdetaileddesignandvalueengineering.
Thiswasenvironmentallyfriendlyproductthatprovedtobecosteffectiveaswell.

DiffusionofSolutions:
ThesuccessfuldiffusionofnewinnovationsisthethirdelementoftheIVCthatisachievedthrough
theclientsdrivetorevolutionalisetheindustryintermsofgreenconsumptionthatalsomotivated

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thecontractororganisationtocontinuouslymonitoritsprocesses,seekfornewtechnologiesand
sharethesewithotherstrategicpartners.

Thekeypointofthisprojectwasthatthestoreisplannedtobeablueprintforallfuturestores.
Therefore,knowledgeandexperiencegainedthroughouttheprojectstartingfromthedesignto
constructionandoperationwascritical.Therepeatabilityoftheprojectwasanimportantelement
thatensuredthediffusionofinnovationsintroducedinthisproject.

Tescoacknowledgedthesignificanceofsustainabilityandwantedtodiffusethisalongitsall
businessesandmarketstheyoperatein.Withintheproject,thediffusionofinnovationthroughout
thesupplychainisenabledthroughthetrustcreatedbythepartneringapproach.Continuous
performancemeasurementshouldalsobeseenasanenablerforthediffusionofproject
innovations.Themonitoringregimeprovidestheevidenceofthesuccess(orfailure)ofthevarious
innovations,whichinturnsuppliesthesupportinginformationneededtojustifyongoinguse.

Knowledgemanagementpracticesarealsoaneffectiveenablerforthediffusionofinnovations
withinandoutsidetheorganisations.Knowledgesharingisnotonlyessentialforensuringthatthe
fullprojectteamareawareofandunderstandthelatesttechniquesthataretobeusedonthe
projectbutitsiscriticaltodiffusetheinnovativesolutionswithinthemarket.Deliveringacost
effectivesustainableproject,allpartnerstrytopushtheindustrytoadoptsameprinciples.Longer
termbenefitswillaccrueifthesupplychainremainstogetherandworksonfollowonprojects.

Thedrivers,inputs,processes,enablers,barriers,outcomes,andlessonslearntareexaminedfor
differentinnovativeactivitiesthroughouttheprojectinthebelowtable.

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Table2:Theinnovationregister
RELEVANCE

Environmentalsustainability

Strategicpartnership

TYPEofINNOVATION

Product&Process

Process

DRIVERS
Problem&need

Clientsrequirementforacosteffective,high
quality,andrepeatableecostore
Clientsdrivetoleadthemarketingreen
consumption
CodeforSustainableHomes

Clientsdrivetodecreasecosts,increase
qualityandachievearepeatabledesign
Urbanregeneration

Climatechangeprogramme
Wastemanagementplan
R&D
Consultation

Strategicplanning

Hybridtimberframes
Lowenergyandrenewabletechnologies
Wasteminimization

Partneringwithmultiplenumberof
contractors
Competitionamongpartners
Supplychainintegration

Technologycentrewithincontractor
Performancemonitoring
Knowledgemanagement
Valueengineering

JointR&D
Communityengagement
Knowledgeandresourcesharing

ENABLERS

Understandingpolicyandcustomer
requirements
Strategicpartnership
Competitionamongstrategicpartners
Supplychainintegration
Repeatabilityoftheproject
Clientsbuyingpower
Clientscommitmenttosustainability

Clientsbuyingpower
Repeatabilityoftheproject
Regularmeetings
Mutualtrust

BARRIERS

Cost
Reluctanceofthesuppliers
Unavailabilityofproducts

Conflictinginterests

Reductionincompletiontimes
Reductionincost
Improvedquality,healthandsafety
Reductionincompletiontimes
Minimizedwaste
Repeatabledesign

Costeffectiveandrepeatableecostore
design

INPUTS
Resources

INNOVATIVE
ACTIVITIES

TOOLS

OUTPUTS
Achievements&KPIs

IMPACTS
Benefits

LESSONSLEARNT
Lessons&
Recommendations

ExperienceinMMCandsustainability
Accesstonewmarkets
Localemployment
Awards
Futurecollaboration
Strategicpartnershipiskey
Supplychainintegrationiscritical
Commitmentandinvestmenttonewmethodsisessential

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