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CARLONE
Old Bridge, New Jersey 08857
Cell #: (732) 319-0872
Email: pcarlone22@aol.com
http://www.linkedin.com/in/pcarlone
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Senior Information Technology Professional
Project Management professional experienced utilizing both the PMI and Prince2 methodologies to plan, execute
and monitor multiple global IT initiatives. Global experience in Change, Release, Asset, Problem and Knowledge
Management with expertise in delivering cost effective solutions. Lead ITSM Analyst focused on customer driven
service satisfaction by applying ITIL best practices. Accomplished at defining and delivering strategic, process and
organizational transformations resulting in major cost reductions and improved data center operational efficiency.
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CORE COMPENTENCIES:
ITIL Certified / Process Improvements
Project Management
Remedy ITSM Administration
Technical Training & Support
Release Management
Change Management
Problem Management
Presentation Skills
Customer Service Delivery
Service Level Agreements
Drafted and enforced Global Change Management Policy that reduced emergency outages by 60%.
Instituted procedures for processing new hires resulting in a 75% reduction in time to gain system access.
PETER CARLONE
Email: pcarlone22@aol.com
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Pro-active in defining process improvements and system enhancements for improved functionality.
Defined and configured Remedy SOPs change in collaboration with Business owners.
Devised test scripts to evaluate Remedy Software enhancements for User Acceptance Testing.
Credit-Suisse
Princeton, New Jersey
Change Management / Project Management
1997 2007
Managed complete life cycle of multiple projects including project plan, timeline setup, tracking of
project deliverables, creating status reports, managing development teams and change requests.
Managed the Change/Release process at all levels of IT application and infrastructure, responsible for
implementing and enforced a structured process that minimized service outages.
Negotiated with vendors and stakeholders to outline project requirements, changes and updates.
Provided metrics reporting on change statistics to senior management measuring the success/failure rate of
all change initiatives and major implementations
BMC Remedy ITSM Administration/Configuration:
Translated functional requirements into technical specifications for the Remedy ITSM tool.
Devised test scripts to evaluate Remedy Software enhancements for User Acceptance Testing.
Collaborated with BMC Remedy technicians to plan upgrades and install new Remedy ITSM modules.
Lead trainer for new Remedy ITSM system trainers and users.
Previous experience covering years from 1985 1997 includes positions as:
Q/A Systems Testing Analyst - (IMI Consulting, Assigned to AT&T)
Production Analyst / Test Coordinator - (Prudential Insurance Company)
Technical Support Specialist / Production Control Analyst - (Erisco, Inc.)
EDUCATION:
Bachelor of Business Administration
Major: Computer Applications and Information Systems
Bernard M. Baruch College, City University of New York
ITIL Framework Certified
The Learning Tree Management Institute
Remedy AR System 6.x: Administering - Levels 1, 2 & 3
BMC Corporation, Inc.
Project Management Professional (PMP Certification - Pending)
Storage Area Network Administration
Avtech Institute of Technology