Si Ying Final Report

UKEZ 3046
Industrial Training
Final Report
SYF Development Sdn Bhd

No. 1, Block C, Jalan Indah 2/6,
Taman Indah, Batu 11 Cheras,
43200 Cheras, Selangor.
BY
Ong Si Ying
1307372
From 4/1/2016 to 30/4/2016
Faculty of Accountancy and Management

Bachelor of Economics (HONS)
Global Economics
UNIVERSITI TUNKU ABDUL RAHMAN

FACULTY OF ACCOUNTACY AND MANAGEMENT
UKMZ3026 INDUSTRIAL TRAINING
INDUSTRIAL TRAINING FINAL REPORT

NAME
Ong Si Ying
STUDENT ID :
1307372
COURSE
BACHELOR OF ECONOMICS (HONS)
GLOBAL ECONOMICS
TABLE OF CONTENT
Content(s)
Page(s)
Company Overview
Industrial training details (department,
4-7
7
date of appointment, etc)

Assigned duties/responsibilities
Special condition/requirement
Skill required to perform task
Legal requirement
Language requirement
Strength, Weakness, Opportunity at
7-8
8
9
9
9
10-11
work
Task performed
Lesson Learnt
Suggestion to overcome Weakness
Culture at workplace
The Industry Market
Ambition/ Career Inspiration
Conclusion
Reference
Appendix
Weekly Work Logs
Monthly Work Logs
11-12
12-13
13
14
15
16
17
18
19-21
22-53
54-61
COMPANY OVERVIEW
Name of Company:
Address of Company:
No. 1, Block C, Jalan Indah 2/6, Taman Indah, Batu 11 Cheras,
43200 Cheras Selangor.
Contact number of company:

(603) 9080 1991 / (603) 9075 3715
Industry of Company:
Real estate development industry
Name of Industrial Supervisor:
Roger Lee (Sales manager) & Amy Kong
Name of Visiting Supervisor:
Dr Aye Aye Khin
Date of appointment:
4th January 2016
Date of completion:
30th April 2016
Company Background
SYF Development Sdn Bhd was incorporated on 21 November, 2007 as a developer in the
real estate development industry. The company initiated activity in 2009 with the launch of it
first project which covering around 36 acres. The maiden project is known as Semenyih HiTech 1, this was the first in the distinctly successful Hi-Tech series of industrial projects
which is now in its seventh edition with the launch of Semenyih Hi-Tech 7 soon. The
Semenyih Hi-Tech projects are all located in a developing industrial area in Semenyih, which
is within in Sungai Lalang.
Besides the Hi-Tech series, SYF Development Sdn Bhd's other projects include Lekas 18, an
industrial/showroom project, and Kiara Business Centre, a commercial hub. Both are situated
in strategic locations in Semenyih with direct access from the Lekas highway.
To date, SYF Development Sdn Bhd has developed projects with total development value go
beyond RM400 million in its first three years of operation. In the following, SYF
Development Sdn Bhd will develop much residential project along the SILK highway at
Sungai Long with its initial track record steadfastly established.
The on- going projects include:
Kiara Plaza
Wira Heights 3
Lavender Residence
Semenyih Hi-Tech 7
ORGANIZATION CHART
Managi
ng
Directo
rs
Manag
er
Human
Resour
ce
Accoun
ts
Finan
ce
Projec
t
Admin
Sales&Mark
eting
During the internship period, I was assigned to Sales and Marketing department. There are a
lot of different tasks I need to accomplish in the departments. It provides me an opportunity
to receive practical training under the supervision of qualified staff in the organization.
6
Assigned Duties/Responsibilities:
1. Perform monthly department sales position maintenance tasks
2. Attend to walk-in customers in the show room
3. Maximum customer satisfaction
4. Understand Customer requirements and convey relevant feedback to the Company
5. Attend product knowledge training sessions
6. Assessing customers needs
7. Ensure the cleanness and neatness of showroom
8. Assisting other staffs
9. Assisting agents
10. Arrange purchase order, delivery order and invoice and plant progress report
11. Filing and photocopy
12. Acknowledge the original invoices sending by supplier
13. Making phone call, answer phone calls and reply e-mails
14. Follow up customers, agents, banker, and solicitors
15. Keep record of customers and agents information who visited the show unit
16. Collect and double check purchase forms and waiting list collected from
customers
17. Calculate probability of borrower getting the loan approved and monthly
instalment
18. Update available unit of Lavender Residence
19. Compose emails
20. Register new units at KPKT website
21. Handle TNB and SYABAS application
22. Compose, categorize and send out invoices
23. Categorize documents into respective files
Special conditions/requirements:
1. Have proper salesmanship attitude
2. Computer savvy
3. Ability to work in a high paced environment and to multitask
4. Analytical and Presentation skills
5. Excellent Communication skills

6. Good understanding about real estate
7. Required basic knowledge in building and property specifications
8. Good command in English, Chinese, Melayu and other dialect
9. Have good interpersonal skills
10. Have knowledge on Microsoft Office
11. Must have housing loan, properties and other legal knowledge
12. Must be able to handle emergency situation
13. Capable of taking innovative and good initiative to bring excitement in showroom for
customer
Skill required performing tasks:

1. Work ethic
2. Communication skills
3. Time management skills
4. Problem-solving skills
5. Presentation skills
6. Acting as a team player
7. Analytical skills
8. Self-motivate skills
9. Customer management skills
10. Computer skills
11. Interpersonal skills
12. Report writing skills
13. Planning skills
Legal Requirement:
An offer letter was distributed before the commencement of industrial training and sent to
FGO for approval.
Language Requirement:
Mandarin
English
Malay
Cantonese
Hokkien
Strengths at work:
Self- discipline
Strong in verbal and written communication skills
Strong work ethic
People person
Good team player
Able to work under pressure
Problem solver
Able to work independently
Always show my willingness to learn
Quick learner
Can speaks Mandarin, English and Malay fluently
Able to handle emergency situation
Weaknesses at work:
To slow to make decision

Reluctance to share tasks
Lack of knowledge of building and property
Opportunities at work:
As a trainee of the company, I feel appreciated that my industrial supervisor gives me the
chance to handle Lavender Residence. They treat me as their member and give me the chance
to do the task of company despite it was privileged and confidential although I am just a
trainee. I also have the chance to involve in all the events. Although I am just a trainee, my
supervisor and all colleagues treat me as a permanent worker. They always give me the
chance to learn the new things and willing to teaching me patiently.
My ability to speak several languages fluently has given me a few of opportunities in
working place, this has improved my communication skills as well. There were some benefits
of being a bilingual. Having the ability to speak Mandarin, Malay and English has gave me
opportunities in serving customers, making phone calls and answer phone calls. My company
have a lot of customers and agents with different races. Most of the time, I was using
different languages contact with them depend on their races. Some of the customers preferred
using dialect to communicate also like Cantonese, Hokkien and others. So, can speak more
than one language brings me a lot of advantages like I can communicate with peoples that
come from different professions. From this, I have gained some skills and knowledge when
they shared their experience in their own line of profession.
SYF Development is a great learning environment for gaining knowledge and experience.
The managing director also willing to give their staff attend any seminar or training if
applicable for keep up to date of the information in the real estate development industry. The
managing director treats their staff as her family instead of employee.
Task performed:
1. Perform monthly department sales position maintenance tasks
2. Attend to walk-in customers in the show room
3. Maximum customer satisfaction
4. Understand Customer requirements and convey relevant feedback to the Company
5. Attend product knowledge training sessions
6. Assessing customers needs
7. Ensure the cleanness and neatness of showroom
8. Assisting other staffs
9. Assisting agents
10. Arrange purchase order, delivery order and invoice and plant progress report
11. Filing and photocopy
12. Acknowledge the original invoices sending by supplier
13. Making phone call, answer phone calls and reply e-mails
14. Follow up customers, agents, banker, and solicitors
15. Keep record of customers and agents information who visited the show unit
16. Collect and double check purchase forms and waiting list collected from
customers
17. Calculate probability of borrower getting the loan approved and monthly
instalment
18. Update available unit of Lavender Residence
10
19. Compose emails

20. Register new units at KPKT website
21. Handle TNB and SYABAS application
22. Compose, categorize and send out invoices
23. Categorize documents into respective files
Lesson learnt:
The lesson I have learned throughout my internship is teamwork. Teamwork makes me be
able to share common goal with my colleagues. Besides that, I also can share the outcomes
together with them. Teamwork required some skills to build a stronger relationship with team
member. We always share out our idea, effort and suggestions to the group, we communicate
in both giving and receiving. Most importantly, we always respect for different opinion and
individual preferences.
Second, work independently. After I get familiar with the assigned duties, I can work
independently without my supervisors guidance and supervision. I knew what I need to do
all the time and always taking initiative rather waiting to be told by my supervisor what to do.
Work independently also involved self-motivate, this is an essential ability that needed in
work place which is from thought transfer to action.
Third, communication skill. This is an important skill to be needed in any work place and
department, especially Sales and Marketing department. Communication is more than just
using mouth; it also involved listening, speaking, writing and reading skills. An effective
communication is vital of all life skills, the ability to communicate clearly and unambitiously
is one of the skills I have learned from my supervisor. Even though next time I will no longer
working under Sales and Marketing department, it is still an important skill I need to be
equipped before I enter into job market.
Fourth, interpersonal skill. This is the tools we used to interact with others, no matter in
group or individual. Interpersonal skills make me work well in a team and be able to
communicate well with customers, agents, solicitors, bankers and colleagues effectively. This
skill has helped me interact efficiently in my workplace and emerged as a team leader that is
acceptable.
11
Fifth, time management skill. That is a lot of things I need to handle in daily working life.
From this, I have learned to prioritize the urgency matters first and understand the importance
of tacking one issue at a time.
Lastly, writing skill. Usually, I have to writing email and letter to customers in order to
remind them made their payment. I have learned some formal writing styles and
communicate the message professionally and clearly. The better writing skills will bring
better impression for the company.
Suggestions to overcome weakness:
One of my weaknesses is too slow in making decision. I always try to see every step along
with its every consequence. To overcome this weakness, I have to focus on the present. Save
the energy of overthinking for the task in hand, and simply try to make the best decision if
possible. The biggest fear for slow decision maker probably is scared that the decision will
bring bad results. So, I should try to embrace the failure and try not to scared making
mistakes because failure makes us perfect if we can learn from that.
My reluctance to share tasks is also one among my weaknesses. It makes me busy and a lot of
tasks are waiting me to complete. The biggest reason that caused this is due to I have no
confidence in my co-workers. To overcome this weakness, I should try to delegate tasks for
them without judging their ability. Trust in them will develop their skills and reduce my work
load.
In addition, lack of knowledge of building and property have make me meet some difficulties
sometimes. I was unable to answer questions when customers or agents asking me. To
overcome this weakness, I should make some effort like do some research, not afraid to ask
my supervisor question and attend some courses related to this industry.
12
Working Environment and Field

SYF Development Sdn Bhd have a positive working environment. It makes staffs feel good
about going to work and provides the motivation for them throughout the day. Recognition
for hard work is also given by the managing directors in order to encourage the employees
who put in effort for their work.
In addition, the company office provide a relaxing atmosphere which is clean, well-decorated
and comfortable. It is also workplace politics free company. Every staffs work in a team
without discrimination and respect each other. When there is a problem, they find solution
and solve together.
13
The Industry- Market

SYF Development Sdn Bhd is a listed company that offers real estate development service.
They not only focus on commercial development, but also residential development. Its
development varies from landed property to high-rise property, from industrial park to
condominium and SOHO or service apartment.
SYF Development Sdn Bhd always creative and has a lot of ideas to meet the rapidly
changing needs of the society. They always make their customers number one priority and
deliver the projects that can favorably compete with the best in real estate development
industry. They offer reasonable and affordable price within the stipulated date of completion
to all classes of people. Despite the fact that there is a lot of competitors in the market, they
have a strong financial strength to handle most of the deals. They are in business to make
profits, but at the same times, they also give the customers opportunity to own their house
with an affordable price.
14
Ambition/ Career Inspriration:

Throughout my 4 months of internship, the experience that I get from here inspire my career.
Day to day, my duties involved phone calls, emails and social media, it emphasized that how
much of the role is about building relationships. Im in love with this job that make me have a
chance to build stronger relationship with everyone. Working in Sales and Marketing
department has explored my interest of job scope. I love to interact with peoples, deal with
different type of people. Even though it is challenging, it make me full of the sense of
accomplishment after I had deal with them successfully. I have a clear career path that I
would want to choose after I graduate, I can make some preparation for my future career like
develop some new skills. Interpersonal and communication skill are the essential skill that I
wanted develop well first in order for me to be a outstanding sales representative in the
future.
15
Conclusion:
Industrial training is the compulsory subject for the undergraduate students in order to
accomplish degree in University Tunku Abdul Rahman. Throughout the industrial training
program, it was widen up my minds by the real working environment. This enable me in
gaining valuable experience and knowledge, building up a good relationship, communication
skill, positive attitude and get used to the working pressure. After this industrial training, I
learn to work independently on my own. Developing own working personality, mounting
self-motivation as well as self discipline during work. After exposing myself in the field of
real working environment, I realized that the theories learned in classroom may not be
necessarily applied in reality. Theories may be developed but in different situations.
I can conclude that this industrial training program is well organized. Working
independently is what I usually prefer during my study as an undergraduate. However, in the
working life, team work also is importance. I feel thankful to SYF Development Sdn Bhd, my
colleagues and my supervisor always give me the chance to learn the new things and so on.
Im feel appreciated that they always showered me with their kindness. As a conclusion, I do
enjoy very much throughout the 16 weeks in this company.
16
References:
1.
Official Website - http://www.syfdevelopment.com/
2.
SYF Development Sdn. Bhd., Sales and Marketing Department and Admin Department
3.
KPKT Official Website - http://www.kpkt.gov.my/
4.
TNB Official Website - https://www.tnb.com.my/
5.
SYABAS Official Website - http://www.syabas.com.my/
17
Appendix:
My colleagues, supervisor (Ms Amy) and my visiting academic (Dr Aye Aye Khin)
18
Our first day working in the showroom of Lavender Residence

Showroom of Lavender Residence
19
20

Sungai Long Campus, Jalan Sungai Long,
Bandar Sungai Long,Cheras,
43000 Kajang,Selangor Dahrul Ehsan
UTAR Industrial Training - Student Weekly Report
Program
FAM GE
Week No.
Week Begin
04.01.2016
Week End
08.01.2016
Name of Visiting Academic

Name of company
Dr Aye Aye Khin

Address of company

Ong Si Ying
Student's Name
21
Date of appointment
04.01.2016
Date of completion
30.04.2016
Assigned duties and responsibilities:

I started my first day of internship in SYF Development Sdn Bhd at 4th January 2016.
Our supervisor Ms Amy and Mr Roger introduce themselves to me. After that, they
took me to every department and I was introduced to various personnel.
Then, Ms Amy brings me to my seat and Im officially working under
Sales and Marketing department.
I attended a briefing given by Ms Amy and she tells me about my job
scope in details. And then, I began to experience the sales and
marketing division. Ms Amy has brought me some past and current
projects brochures. She roughly introduced me those projects of my
company and then asked me go through every brochures. After that, I
getting know more about type of development that my company do. It
includes commercial and residential properties.
I was told by Ms Amy that Lavender Residence is the development Im
going to in charge and will be mainly working at the showroom once it
done. Ms Amy then brought me more documents about Lavender
Residence. She explained the characteristics and features about
Lavender Residence to me and asked me write down every important
point.
Before the showroom of Lavender Residence complete, Im going to assist the Admin
Department to do some paperwork. Ms Shirley and Ms Hiew are the admin in our
company. They taught me the way to operate the photostat machine first and then give
me some simple task like filing and photocopy work.
Special conditions/ requirements:
Verified by
Supervisors Signature :
Name of Supervisor
: Amy Kong
22
Verified Date

Program
FAM GE
Week No.
Week Begin
11.01.2016
Week End
15.01.2016

Name of company
Dr Aye Aye Khin

Address of company

23
Student's Name
Ong Si Ying
Date of appointment
04.01.2016
Date of completion
30.04.2016

During the second week of my internship, Ms Amy taught me to calculate housing
loan (the calculations for the monthly instalment) of Lavender Residence. She
requested me to download an app called Home Loan on my smart phone and then
taught me how to use step by step. There is few inputs need to be filled like property
price, down payment, term, annual interest rate and MRTA. The result is the monthly
payment or instalment that customers need to pay.
Besides that, Ms Amy also taught me the way to increase the chances of getting
housing loan approved by the banker and to calculate the probability to get the loan.
Few important information that I must need to know before the calculation
includes:
Application type (single/joint)

Net income after tax
Whether it is first property? If not, what is the home loan balance?
Other loan repayments (if any)
Outstanding credit card amount
Overall household living expenses
With the formula that provided by Amy, I can find out the probability of borrower
to getting the loan. Ms Amy also told me the reasons about mortgage loan
applications get denied by the bankers.
These calculations took me quite some time to find the solution because Im
unfamiliar with the calculations. In addition, there is a lot of documents need to
categorized and filing into specific file.
Verified by
Name of Supervisor
: Amy Kong
24
Verified Date

Program
FAM GE
Week No.
Week Begin
18.01.2016
Week End
22.01.2016

Name of company
Dr Aye Aye Khin

Address of company
Student's Name

Ong Si Ying
Date of appointment
04.01.2016
Date of completion
30.04.2016
25
For the third week of internship, Ms Hiew taught me about debtor financing. Before
this, Ms Amy has asked me go through the Progress Payment Schedule so I am
familiar with this. Our company will ask customers to sign an agreement thats
including Progress Payment Schedule when they purchase a property. Customers need
to make payments according to the schedule after received the invoices send by us in
order for us to claim amount of completed work from the bank.
First, I compose the invoices and check whether it is a correct the amount that need to
be credited. Second, I print out the invoices and make 3 copies. One copy for the
customer, one for the solicitor (lawyer), one for the bank and the last copy we keep for
our own reference. Lastly, the invoices need to categorize into files according to the
unit number.
This work load quite heavy for me because there is about 192 units of Lavender
Residence and 700++ unit for Kiara Plaza. I need to categorize the invoices for
solicitors as there is a few solicitors we cooperate with. Also, we also cooperate with
few banks. A lot of invoices need to categorized and put into envelops so that Pak Cik
(a delivery man of my company) can send all together in once. This is a hectic week
for me because it involves a lot of rushed tasks.
Verified by
Name of Supervisor
: Amy Kong
Verified Date
26

Program
FAM GE
Week No.
Week Begin
25.01.2016
Week End
29.01.2016

Name of company
Dr Aye Aye Khin

Address of company
Student's Name

Ong Si Ying
Date of appointment
04.01.2016
Date of completion
30.04.2016
27
During the 4th week of my internship, Ms Amy taught me about CCRIS (Central
Credit Reference Information System). This is a database system created by Bank
Negara that process the credit data received from the financial institutions
automatically and synthesized credit information into credit report. There is an
agreement that need to sign by the purchaser that may want to get the housing loan as
consent to credit check or disclosure. They grant consent for authorized officers to
verify any credit information and conduct credit checks.
On following, Ms Amy gave me to see some example of CCRIS report. In the report,
there is a lot of numbers that show the number of missed payments. Before the
purchaser want to purchase a property, our company will send their information to
bank in order to check their credit record. Ms Amy sent me an email and asked me to
list out the customers who havent conduct credit check. We have a lot of customers in
waiting list who want to buy the unit, so conduct a credit check before we send
customers documents to the bank can save time of both parties involved.
Verified by
Name of Supervisor
: Amy Kong
Verified Date
28

Program
FAM GE
Week No.
Week Begin
01.02.2016
Week End
05.02.2016

Name of company
Ms Aye Aye Khin

Address of company
Student's Name

Taman Indah Batu 11 Cheras,
Ong Si Ying
Date of appointment
04.01.2016
Date of completion
30.04.2016

During the 5th week of internship, my supervisor has started give me an opportunity to
serve the customers that approached our company. This is the very first time I face-toface deal with the customer because usually I only stand beside my supervisor and sees
how she serves the customer. In the dealing process, I have written down the
information so that I can use it later on when preparing the strategy and future
communications with the client.
Before I open my mouth and begin my well-prepared and well-practised speech about
Lavender Residence, I greet the customer in a timely, professional and engaging
manner. And then, I started to promote the Lavender Residence and get the opportunity
29
to find out about the customers needs, which is valuable for market research.
Basically, they have a lot of questions about the project like
Where is it located
What is the square feet
What facilities does we provide
What is the price range
Whats the date of completion
I think Im well-prepared to answer all these questions but of course, there is still
having a few of questions that I cant answer like
What material use to make the door

Whether can build a fence around the yard
Whether need to buy MRTA
When facing this situation, I politely answered them Ill get back to you after I ask my
supervisor and then asked them to leave their phone number so that I can contact them
when I get the answer. After all, I still successfully close this sale and then I prepared a
purchase form for them to fill and sign. My supervisor reminds me dont forget to get a
copy of customers ic and certified it. Its a quite nice experience and Im full of
satisfaction. And I know, satisfaction does not come with achievement, but with effort.
Verified by
Company Manager's Signature:
Name of Company Manager : Amy Kong
Verified Date
30

Program
FAM GE
Week No.
Week Begin
08.02.2016
Week End
12.02.2016

Name of company
Ms Aye Aye Khin

Address of company
Student's Name

Ong Si Ying
Date of appointment
04.01.2016
Date of completion
30.04.2016

During the 6th week of internship, I learned about MRTA. As the customer asking about
MRTA during 5th week, my supervisor decided gives me more information about
MRTA. She said actually the customer can get the information about the MRTA from
banker, but just in case other customers will ask again, its better for me to know.
MRTA actually is insurance for home loan. The purpose of this insurance is as a
protection. It covers the outstanding housing loan on a decreasing sum assured basis.
And it suitable for the purchaser where aims to own a mortgage in a longer term.
It is a useful knowledge, in the later period, even if customer never asks about this, Ill
still explain to them just for their knowledge. But of course, I have met some
customers ask do they even need mortgage insurance? This is a tricky question for
sure; I just followed what my supervisor has told me to answer them.
Besides MRTA, there is still a mortgage life insurance called MLTA in Malaysia.
Although my supervisor didnt tell me more about it, but I have made some effort to
get the information about MLTA from internet.
31
Verified by
Verified Date

Program
FAM GE
Week No.
Week Begin
15.02.2016
Week End
19.02.2016
32

Name of company
Dr Aye Aye Khin

Address of company

Student's Name
Ong Si Ying
Date of appointment
04.01.2016
Date of completion
30.04.2016
During 7th weeks, I perform monthly department sales position maintenance tasks
including making phone calls, taking phone calls, sending/ answering customer emails,
research available projects of competitors and other assigned duties. To build a longlasting relationship with customers, my supervisor asks me contact them to follow up
on purchases, suggest purchase options and invite them to upcoming events. An
upcoming event is the showroom of Lavender Residence going to complete on next
week.
Making an effective telephone call involves some very specific actions and should not
be seen as a casual activity. Before I make my first phone call to customer, my
supervisor has taught me some tactics and how to answer them if they ask some
specific kinds of questions. I write down everything and started to plan the
conversation and anticipate customers possible response. Actually, the objective to
make those phone calls is to follow up the unit of Kiara Plaza that customers have
booking for a long time but havent signed the SPA. I need to confirm with them
whether they still want the unit and if want, whats the problem that cause them failed
to sign the SPA.
First, I introduce myself and where I am calling from. After that, I state the purpose of
this call. Before ending the conversation, I thank them for their time today. Lastly, I
summarise all the outcome of the phone calls that I made and submit to the supervisor.
33
Verified by
Verified Date

Program
FAM GE
Week No.
Week Begin
22.02.2016
Week End
26.02.2016
Dr Aye Aye Khin
34
Name of company
Address of company
Student's Name

Ong Si Ying
Date of appointment
04.01.2016
Date of completion
30.04.2016

During the 8th week of internship, I start to work in the sales gallery of Lavender
Residence because the customers and agents will want to see the showroom before
they make their purchase decisions. The job of working in the showroom basically
refers to sales and customer service. I was required to attend product knowledge
training sessions before starting work in the showroom.
I was assigned some duties from my supervisor like assisting showroom customers,
assessing their needs, and most importantly is successfully closing the sale. I need to
provide customers with reliable information regarding Lavender Residences
specifications, pricing, and availability. To ensure the accurate information is always
provide to the customers, I am not allowed to make some additional selling points that
are not validated yet because I am the representative sales person from developer
Besides that, I need to help the other staff like site manager, admin and the cleaner
with the arrangement of the showroom, in order to insure a clean working place. The
show room has merchandise meant to be used for the house such as furniture, items for
the kitchen or for the bedroom and bathroom. Some of the furniture is fragile that is
easily broken or damaged, I need to make sure that the customer do not sit or touch the
furniture or else they need to make some compensation if any broken.
Verified by
35
Verified Date

Program
Week No.
Week Begin
Week End
FAM GE
9
29.02.2016
06.03.2016

Name of company
Dr Aye Aye Khin

SYF DEVELOPMENT Sdn Bhd
36
Address of company

Student's Name
Ong Si Ying
Date of appointment
04.01.2016
Date of completion
30.04.2016

During the 9th week of my internship, I officially started work in the showroom without
the guidance of my supervisor. I am skilfulness in the command of fundamentals
deriving from practice and familiarity since I have served a few of customers last
week. With practice, I almost can serve customers well with some level of proficiency.
But there are still some impolite customers and agents with bad manners; it required a
lot of patience when facing this situation. For example, the furniture inside the
showroom actually is our companys assets, we have put the board Please do not sit
on every furniture. But, there is still a few of stubborn customer sit on it after Ive told
them please do not sit politely. Besides that, some flippantly agent straight away takes
our stationary without asking any permission.
I have made a record book to record the information of customers and agents so that
we can contact them easily if anything. I will go through the record book every week
to calculate how many walk-in customers and agents per week, so this week is around
30 walk-in customers. Walk-in customer means they arrive without appointment and
accompanied by agent so we have to serve them. Most importantly, most of my
working days end up with a sense of accomplishment just because I always can
successfully closing sales.
Apart from that, I will assist the site-manager- Mr William and the staff under him like
purchasing manager- Ms Chee to do some paperwork like
Filing and Photostat

Print out the project layout plan
Rearranged the plant progress report
Rearranged delivery order and purchase order
Make a form that used to calculate construction site asset
37
Verified by
Name of Supervisor
: Amy Kong
Verified Date

Program
FAM GE
Week No.
10
Week Begin
07.03.2016
Week End
13.03.2016

Name of company
Dr Aye Aye Khin

38
Address of company
Student's Name

Ong Si Ying
Date of appointment
04.01.2016
Date of completion
30.04.2016

During the 10th week of internship, the duties are roughly same as last week. I need to
assisting Ms Chee do some paperwork because Human Resource department havent
recruited an assistant for her to share the work load. I need to checked every delivery
order to make sure that it is correspond to the purchase order that have made by
purchasing department. The details I need to check include invoice and delivery
address, date, products required, quantity and the price of each unit.
All invoices that sent to our company should be acknowledged to ensure that the
original invoices are recognized by our company. The suppliers representative should
get the invoices copy stamped by our company. There are a lot of suppliers delivered
the goods to our company every day, so I have to stamp the invoices if Ms.Chee is too
busy.
Moreover, Ill give briefing to some agents that is a newbies who still unfamiliar with
the Lavender Residence. I will be responsible for answer their every question about
Lavender Residence and show them the actual site of Lavender Residence.
Verified by
Name of Supervisor
: Amy Kong
Verified Date
39

Program
FAM - GE
Week No.
11
Week Begin
14.03.2016
Week End
20.03.2016

Name of company
Dr. Aye Aye Khin

40
Address of company

Student's Name
Ong Si Ying
Date of appointment
04.01.2016
Date of completion
30.04.2016

During the 11th week of internship, I am highly dependable and can be counted onto
work independently without my supervisors guidance. But sometimes, there is some
situations still need refer to them. I can see some excellent agents that can always do
well in every dealing process and Ill chat with them to understand about the
techniques and skills that are required when dealing with customers.
In addition, I summarise all the construction progress reports that written by the site
worker to Mr William. Construction progress reports include a summary of the
progress made in each area of the project, analysis of the progress against the
programme, explanation of the cause of any delays, assessments of safety issues and so
on. Also, I need to translate the report into Mandarin to Mr William.
Verified by
Name of Supervisor
: Amy Kong
Verified Date
41

Program
FAM GE
Week No.
12
Week Begin
21.03.2016
Week End
26.03.2016

Name of company
Dr. Aye Aye Khin

SYF DEVELOPMENT sdn bhd
42
Address of company
Student's Name

Ong Si Ying
Date of appointment
04.01.2016
Date of completion
30.04.2016

On my 12th week of my internship, there is a fire disaster that happened in showroom.
There is a stormy night and the lightning strikes the showroom and causes fire in the
midnight. The power meter machine went off and burn. Luckily, a worker work
overtime and find that immediately. He straight away go construction site there to seek
help from other workers to put out the fire. Therefore, there were not any injuries and
serious damages besides the burnt power meter machine. However, the incident had
caused the sales gallery out of electricity for two days. The showroom full of strong
burning smell and in a mess and I helped to clean the showroom so that it can operate
as normal.
I have written a notice and stick on the door to apologize for the inconvenience caused
to the customer. Besides that, I need to confirm with the repairman about the date of
completion to fix the electricity. It takes a few days to fix the electricity and all back to
normal after that.
Verified by
Name of Supervisor
: Amy Kong
Verified Date
43

Program
FAM GE
Week No.
13
Week Begin
04.04.2016
Week End
08.04.2016

Name of company
Dr Aye Aye Khin

Address of company
Student's Name

Ong Si Ying
Date of appointment
04.01.2016
Date of completion
30.04.2016
44
During the 13th week of internship, Ms Hiew had taught me how to register new units
online. She sent me a link that is KPKT (Kementerian Kesejahteraan Bandar,
Perumahan Dan Kerajaan Tempatan. Then, she showed me the procedure of
registering new unit on KPKT website. It include:
Key in the developer code

Enter the password
Click pendaftaran maklumat pembeli perumahan
Key in the correct phase no
Then select pendaftaran baru after the steps above and register for the new units. Ms
Hiew passed me some Sales and Purchase Agreement (SPA) of new units that need to
be registered. I need to key in the information that stated in the include:
Name and Identity Card (IC) number of respective buyer(s)

Race of the buyer(s)
Whether the buyer(s) is/are bumiputera
Date of SPA
Unit number
Purchase price of the said property
I will double check if the information to avoid any mistakes that is not acceptable.
Verified by
Verified Date
45

Program
FAM GE
Week No.
14
Week Begin
11.04.2016
Week End
15.04.2016

Name of company
Dr Aye Aye Khin

Address of company
Student's Name

Ong Si Ying
Date of appointment
04.01.2016
Date of completion
30.04.2016
46
During the 14th week of internship, Ms Shirley has taught me how to apply TNB for
the completed units. We will send a letter to the owner of the property to inform them
that TNB meter for their property are ready to apply. We will asked them to provide the
following documentation and payment for future action:
Two set each of Form 9 and Form 49 with certified true copy by the companys
secretary.
Two set of photocopies:
1. company Directors identity card
2. one authorized to sign application form
Endorse on TNB application form attached
Deposit payment made by cash/cheque with sum RM1400.00 payable to SYP
Development Sdn Bhd
(Rm1200 on TNB Deposit, RM20 on TNB Stem Hasil)
In addition, we need to understand the terns and condition before new electricity
supply application to prevent the heavy fines. Some of the requirement include:
Agree to be bound by all terms and conditions relating to electricity supply of
TNB
Agree to settle all connection charge and deposits prior to the electricity supply.
Agree to assist TNB to obtain the landlords permission to connect the supply
to the said premise.
There is a lot of unit need to be handling at once time. So its quite hectic for me.
Verified by
Verified Date
47

Program
FAM GE
Week No.
15
Week Begin
18.04.2016
Week End
22.04.2016

Name of company
Dr Aye Aye Khin

Address of company

Student's Name
Ong Si Ying
Date of appointment
04.01.2016
Date of completion
30.04.2016

During 15th weeks of internship, Ms Shirley had taught me how to apply SYABAS for
the completed unit. The procedure is roughly same as last week. Documentation and
payment that need to be provided by purchaser include:
documentation and payment for future action:
48
Two set each of Form 9 and Form 49 with certified true copy by the companys
secretary.
Two set of photocopies:
1. company Directors identity card
2. one authorized to sign application form
Endorse on SYABAS application form attached
Deposit payment made by cash/cheque with sum RM172.20 payable to SYP
Development Sdn Bhd
(RM150 on SYABAS deposit, RM20 on SYABAS stamping fees and RM2.20
on SYABAS installation)
Besides that, we also need to understand term and condition that same as TNB
application to prevent fines.
Verified by
Verified Date
49

Program
FAM GE
Week No.
16
Week Begin
25.04.2016
Week End
29.04.2016

Name of company
Dr Aye Aye Khin

Address of company
Student's Name

Ong Si Ying
Date of appointment
04.01.2016
Date of completion
30.04.2016

During the 16th week of internship, this is the last week I worked in SYF Development
Sdn Bhd. Ms Shirley had taught me to fill in the application form and making phone
call to follow up TNB and SYABAS application progress last week. Before filled the
application form, I need to pay attention in some important fields to prevent any delay
of application.
Sending TNB and SYABAS application form to the purchasers is also one of the tasks
that given by Ms Shirley. Make sure the address and all the information are correct, and
then I will paste a 60 sen stamp on each envelope. I need to keep follow up this matter
by making phone calls to remind purchasers the due date. If over the due date, 10% of
50
interest needs to be levied.

As usual, all those filing work and attend the walk in customers also my duties before
my internship period end. Although I parted with reluctance, but I truly appreciated all
the colleagues especially my supervisor for what they had taught me.
Verified by
Verified Date
51

UTAR Industrial Training - Student Monthly Summary
Program
Month
FAM GE
January 2016

Name of company
Address of company
Student's Name
Date of appointment
Date of completion
Dr Aye Aye Khin

Ong Si Ying
04.01.2016
30.04.2016

On the fourth of January I started my first day of internship in SFY Development Sdn
Bhd. I worked under Sales and Marketing Department. Ms Amy and Mr Roger is my
supervisor, they always by my side whenever I need them. For the first week, I had
learnt about our company background, all the past and current projects and type of
development. For what I have observed, my company actually do more commercial
properties development but now more focus on residential properties like Lavender
Residence and Wira Heights. In addition, I have also learnt how to operate a photocopy
machine and some paperwork when assisting Admin Department.
As for the second week, I have learnt how to calculate monthly payments by using a
mortgage loan payment calculator app called Home Loan. I know how to key in the
inputs in the app like loan amount, term and interest rate and know that every bank
offer different bank rate. Besides that, I also learned to calculate the probability of
getting the loan approved by the banks, the ways to increase the probability and the
reasons why loan rejected by the bank. The thing that most surprising me is that
borrowers with no credit card also a reason that caused the loan get rejected. I also
52
know what documents need to be prepared by the borrowers before approached the
bank to get housing loan.
As for the third week, I had learnt about debtor financing. It is allowed companies to
improve the cash flows and provide the funds to pay important expenses. I have also
learnt about Progress Payment Schedule in order for me to compose the invoices
easily. Moreover, I know the parties that the invoices should be sent to like solicitors,
banks, purchasers, and my company and the purpose of sending those invoices.
Basically, all things that related that related to payment are urgent matters. Therefore, I
have learnt about time management. I can differentiate between tasks that require
priority attention and those that dont.
As for the last week of January, I have learnt about CCRIS that is important for now
and future. I have heard that a lot of borrowers get rejected of their housing loan just
because the bad CCRIS report. CCRIS report contain three categories that include
outstanding loans, special attention accounts and loan application that made in the past
1 year. I have known the report look like and what is the alphabets and number
indicate. In addition, I have learnt about the tips to improve the CCRIS record to
increase the chances of getting housing loan successfully.
Verified by
Name of Supervisor
: Amy Kong
Verified Date
53

Program
Month
FAM GE
February 2016

Name of company
Address of company
Student's Name
Date of appointment
Date of completion
Dr Aye Aye Khin

Ong Si Ying
04.01.2016
30.04.2016

After go through all the brochures of the other real estate companies and our company,
I know what is the outstanding features of Lavender Residence if compared with other
projects. I have a few ideas on my mind that can be the selling point when I deal with
customers. Besides that, Ive learned a lot of communication technique and how to
handle the situation when I cant answer customers questions from my supervisorAmy. I really appreciate what Amy has taught me from the day I started my internship
in this company.
As for the second week, I have learnt the difference between MRTA and MLTA. This is
really a useful knowledge for now and for future. I totally dont know even mortgage
or home loan also can insure before. But now I not only get this extra knowledge, I
also know why most of the bankers will make an offer sound like mandatory for the
home buyers to get MRTA when MLTA seem like a better option actually.
As for the third week, I have learnt the manner of making a phone call and how to
handle the customers. Some of the customers are friendly but some of the customers
actually get irritated and angry easily. I need more patience to handle this kind of
54
customers. Some of the customers full of questions, I need to stay informed enough to
respond most inquiries and know what to do if the questions too detailed or technical.
Amy told me that, sometimes dont be afraid to say I dont know either, customers
will appreciate the honesty and effort to find the right answer for them.
The fourth week is basically attending some briefing that given by Amy and Roger
before the showroom of Lavender Residence officially launched. I know exactly what
are my duties and responsibilities because after that I will be fully in-charge the
showroom. I have learnt some interpersonal skill because I have to communicate with
co-workers, agents, supervisors and all the site workers.
Verified by
Name of Supervisor
: Amy Kong
Verified Date

55

Program
Month
FAM GE
March 2016

Name of company
Address of company
Student's Name
Date of appointment
Date of completion
Dr. Aye Aye Khin

Ong Si Ying
04.01.2016
30.04.2016

As for the first week, I had learnt more about communication skill and always can
communicate my ideas clearly and unambiguously. I will organize and explained even
very complex topics in understandable terms, and to tailor my remarks to audience
carefully. I also learnt the way to get my unwanted emotions under control when facing
those customers and agents with no manners, like calm myself down before get angry.
Besides that, I learned some computer skill from making record book and something
about construction like see layout plan.
As for the second week, I had learnt to be more careful in the process of handling
documents and how to arrange purchase order, delivery order, and invoices. All goods
or materials are purchased in a large amount. Therefore, all these documents need to
check carefully in order to avoid mistakes and enable our companys staff provide
smooth services and timely payments. Also, I had learnt memorization skills. There is
a lot of different suppliers that supply different of materials to our company, I need to
memorize the company name and type of material they supply in order to get my filing
job done as soon as possible.
As for the third week, I had learnt to seize every learning opportunity from every
excellent agent. I learned to work independently and required little supervisory followup on assigned tasks. Moreover, summarising skill is also one of the things I have
56
learned through summarize construction progress report to Mr.William. It is an

important skill that enables me reading and extracts the important point from so many
reports.
As for the last week of March, I had learnt problem solving skill through the accident
that happened in the showroom. I treat problems as opportunities to exercise and
improve my skills.
Verified by
Name of Company Manager
: Amy Kong
Verified Date
: 30/04/2016

57

Program
Month
FAM GE
April 2016

Name of company
Address of company
Student's Name
Date of appointment
Date of completion
Dr Aye Aye Khin

Ong Si Ying
04.01.2016
30.04.2016

As for the last month of my internship, I had learnt how to register new units on the
KPKT website, apply TNB and SYABAS. Whenever I have trouble with the
application, Ms Shirley always helps me patiently. I have learned always pay attention
to detail through fill in the details of application form. From the past, everyone who is
senior to me is really smart and can pick up on most errors with a glance. I will
definitely double check everything that I do because I cant afford to be making
mistakes on that kind of stuff. I know more about terms and conditions,
documentation, payment and what is the interest will be charged if the payment is over
the due date.
Speaking skill is another skill I have learned through making phone call. Most of the
day, I need to call different race of customer. So, I have to equipped with a few of
language include dialect. The language that I need to be equipped is Bahasa Melayu,
English, Mandarin, Cantonese and Hokkien. Speaking skills is more over than speak, it
also involve fluency as well as pronunciation too.
Time management is what I've learned most during my internship period, to be an
effective employee; I must manage my time efficiently so that I can accomplish my
tasks given by my supervisor and other colleagues on time. The other thing I've learned
is social skill, getting to interact with different type of customers on a daily basis has
been an amazing experience for me. I believe that some of the skills I have learned in
58
this company will transfer back to my studies at UTAR, particularly the strong work
ethic.
Last but not least, I would like to thank my supervisor, Ms Amy and Mr Roger, for the
patient guidance, encouragement and advice they have provided throughout my whole
internship life. I have been extremely lucky to have a supervisor who cared so much
about my work, and who responded to my questions and queries so promptly. I would
also like to thank all the colleagues and staffs who helped me when my supervisor was
not around.
Verified by
Name of Supervisor
: Amy Kong
Verified Date
59

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UKEZ 3046

SYF Development Sdn Bhd

From 4/1/2016 to 30/4/2016

Faculty of Accountancy and Management

UNIVERSITI TUNKU ABDUL RAHMAN

INDUSTRIAL TRAINING FINAL REPORT

BACHELOR OF ECONOMICS (HONS)

date of appointment, etc)

Contact number of company:

5. Excellent Communication skills

Skill required performing tasks:

To slow to make decision

19. Compose emails

Working Environment and Field

The Industry- Market

Ambition/ Career Inspriration:

Official Website - http://www.syfdevelopment.com/

KPKT Official Website - http://www.kpkt.gov.my/

TNB Official Website - https://www.tnb.com.my/

SYABAS Official Website - http://www.syabas.com.my/

Our first day working in the showroom of Lavender Residence

UNIVERSITI TUNKU ABDUL RAHMAN

Name of Visiting Academic

Dr Aye Aye Khin

No. 1, Block C, Jalan Indah 2/6,

Assigned duties and responsibilities:

UNIVERSITI TUNKU ABDUL RAHMAN

Name of Visiting Academic

Dr Aye Aye Khin

No. 1, Block C, Jalan Indah 2/6,

Assigned duties and responsibilities:

Application type (single/joint)

UNIVERSITI TUNKU ABDUL RAHMAN

Name of Visiting Academic

Dr Aye Aye Khin

No. 1, Block C, Jalan Indah 2/6,

Assigned duties and responsibilities:

UNIVERSITI TUNKU ABDUL RAHMAN

Name of Visiting Academic

Dr Aye Aye Khin

No. 1, Block C, Jalan Indah 2/6,

Assigned duties and responsibilities:

UNIVERSITI TUNKU ABDUL RAHMAN

Name of Visiting Academic

Ms Aye Aye Khin

No. 1, Block C, Jalan Indah 2/6,

Assigned duties and responsibilities:

What material use to make the door

UNIVERSITI TUNKU ABDUL RAHMAN

Name of Visiting Academic

Ms Aye Aye Khin

No. 1, Block C, Jalan Indah 2/6,

Assigned duties and responsibilities:

Special conditions/ requirements:

UNIVERSITI TUNKU ABDUL RAHMAN

Name of Visiting Academic

Dr Aye Aye Khin

No. 1, Block C, Jalan Indah 2/6,

Assigned duties and responsibilities:

UNIVERSITI TUNKU ABDUL RAHMAN

Name of Visiting Academic

Dr Aye Aye Khin

SYF Development Sdn Bhd

No. 1, Block C, Jalan Indah 2/6,