1 PIAEngineering and MaintenanceCEM E2 R5 March2011 14062011

COMPANY EXPOSITION MANUAL
ENGINEERING & MAINTENANCE
CEM DISTRIBUTION CONTROL NO.
_____________________
PCAA APPROVAL NO. _____________________

CAA/AW/01
PAKISTAN INTERNATIONAL
HEAD OFFICE
JINNAH INTERNATIONAL AIRPORT
KARACHI 75200
PAKISTAN
Telephone: (92 21) 9904-5344 / 9904-3558
Facsimile: (92 21) 924-2233
E-mail:
khimipk@piac.aero
jar145audit@piac.aero
Approved by:
Pakistan Civil Aviation Authority
Ref: HQCAA/2206/1/AW(Vol-XVI)
dated 16-May-2011
CEM TITLE
Edition: 02
Revision: 05
Issue: March 11
Page 1 of 2
INTENTIONALLY LEFT BLANK
CEM TITLE
Edition: 02
Revision: 05
Issue: March 11
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PART 1: PREAMBLE
CEM Chapter 1-0
Edition: 02
Revision: 00
Issue: November 07
Page 1 of 2
CEM Chapter 1-0
Edition: 02
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Issue: November 07
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1-1
TABLE OF CONTENTS
Part 1
1-1
1-2
1-3
1-4
Part 2
2-1
2-2
2-3
2-4
2-5
2-6
2-7
2-8
2-9
2-10
2-11
Part 3
3-1
3-2
3-3
3-4
3-5
Part 4
4-1
4-2
4-3
4-4
4-5
4-6
4-7
4-8
4-9
4-10
4-11
4-12
PREAMBLE
ISSUE
Table of Contents
Record of Revisions
List of Effective Pages
Introduction and Structure of Company Exposition Manual
ORGANIZATIONAL MANAGEMENT
Corporate Commitment by the Accountable Manager
Safety and Quality Policy
Organizational Structure
PIA Engineering Nominated Personnel
Duties and Responsibilities of the Nominated Personnel
Details of Human Resource Management
Notification of Organizational Changes to the CAA (Pak)
Amendments Control of Company Exposition Manual (CEM)
Engineering Procedures Manual (Divisional)
Safety Management System for Approved Maintenance Organisation
Authorities delegated by Director Airworthiness
FACILITIES AND WORKSCOPE
Maintenance Base Facilities Approved by the CAA (Pak)
Line Stations Facilities Approved by the CAA (Pak)
Approved Workscope of PIA Engineering & Maintenance
PIA Aircraft Fleet Maintenance Checks and Intervals
Working Conditions of PIA Engineering & Maintenance Facilities
4-13
QUALITY ASSURANCE PROCEDURES

Aircraft Certificates Control Procedure
Concessions Assessment and Control Procedure
Quality Audits in PIA Engineering & Maintenance
Quality Audits Follow-up and Records Procedure
Quality Audit Authorisations Control Procedure
Certifying Staff Trainings and Qualifications Procedures
Inspectors / Maintenance Staff Trainings and Qualifications Procedures
Specialized Trainings and Authorisations Procedure
Competence Assessment Procedure
Certifying Staff Authorisation Records Procedure
Human Factors Training Procedure
Concession Control for Deviation from Organisational Procedures
Supplier Evaluation and Subcontract Control Procedure
Part 5
5-1
5-2
5-3
5-4
AIRWORTHINESS MANAGEMENT PROCEDURES

Returns to the CAA (Pak) on PIA Engineering & Maintenance Activities
Reliability Monitoring Programme for Aircraft / Aircraft Components
Accident / Incident Reporting and Investigation Procedure
Procedure for Surveillance of Fuel Storage Facilities
CEM Chapter 1-1
Edition: 02
Revision: 05
Issue: March 11
Edition 2, Revision 5
ISSUE
ISSUE
MOE 2.7
ISSUE
MOE 3.1 & 3.2
MOE 3.3
MOE 3.6
MOE 3.4
MOE 3.7 & 3.8
MOE 3.11
MOE 3.14
MOE 3.5
MOE 3.13
MOE 3.10
ISSUE
Page 1 of 2
Part 5
5-5
5-6
5-7
5-8
5-9
5-10
5-11
5-12
5-13
5-14
5-15
5-16

Procedure to Detect and Rectify Maintenance Errors
Calibration Control for Tooling / Test Equipment
Maintenance Data Control Procedure
Aircraft Maintenance Program Control Procedure
Airworthiness Directives Control Procedure
Optional Modifications Evaluation and Accomplishment Procedure
Special Repairs Procedure for Aircraft / Aircraft Components
Critical Tasks and Duplicate Inspections Control Procedure
Maintenance Data Inaccuracies / Ambiguities Reporting Procedure
Maintenance Records Control Procedure
Computerized Records Management Procedure
Control of Forms in PIA Engineering & Maintenance
Part 6
6-1
6-2
6-3
6-4
6-5
6-6
6-7
6-8
6-9
6-10
6-11
6-12
6-13
6-14
6-15
6-16
MAINTENANCE PROCEDURES
Aircraft Stores Incoming Inspection and Acceptance Procedure
Aircraft Stores Tagging, Storage and Issuance Procedure
Tooling / Test Equipment Procurement and Acceptance Procedure
Tooling / Test Equipment Handling Procedure
Scheduled Maintenance Man-Hour Control Procedure
Aircraft / Aircraft Components Maintenance Planning Procedure
Maintenance Documentation Usage and Records Completion Procedure
Aircraft Components Handling Procedure
Aircraft Components Repair Abroad Procedure
Shift / Task Handover Procedure
Aircraft / Aircraft Components Release to Service Procedure
Defects Rectification During Base Maintenance
Manufacturers and Maintenance Working Teams Control Procedure
Aircraft Related Specific Maintenance Control Procedures
Aircraft / Aircraft Components Painting Procedure
Aircraft Weighing and Test Flight Procedure
Part 7
7-1
7-2
7-3
7-4
7-5
7-6
7-7
7-8
MOE 2.25
MOE 2.5
MOE 2.8
MOE 2.10
MOE 2.11
MOE 2.12
MOE 2.9
MOE 2.23
MOE 2.27
MOE 2.14
MOE 2.21
MOE 5.1
ISSUE
MOE 2.2
MOE 2.3
MOE 2.4
MOE 2.6
MOE 2.22
MOE 2.28
MOE 2.13
MOE 2.19
MOE 2.20
MOE 2.26
MOE 2.16
MOE 2.15
MOE 3.12
MOE 2.24
ISSUE
ADDITIONAL LINE MAINTENANCE PROCEDURES
MOE L2.1
Aircraft Components and Tooling Control Procedure
MOE L2.2
Aircraft Servicing / Fuelling / De-Icing Procedure
MOE L2.3
Defects and Repetitive Defects Control Procedure
MOE L2.4
Technical Logbook Completion Procedure
MOE L2.5
Pooled Parts and Loan Parts Control Procedure
Return Procedure for Defective Components, Removed from Aircraft at
MOE L2.6
Line Station
MOE L2.7
Critical Tasks Control Procedure at Line Station
Onboard Medical Supplies Control Procedure
Part 8
8-1
ISSUE
APPENDICES
ISSUE
Appendices
CEM Chapter 1-1
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Revision: 05
Issue: March 11
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1-2
RECORD OF REVISIONS
Manual holders shall update their copies upon receipt of revisions. Revised pages shall be
inserted in the manual and record revision table given below shall be completed. Removed pages
must be discarded immediately to avoid any confusion.
Upon completion of this Record of Revisions, acknowledgement shall be sent through a signed
copy of Manual Status Letter.
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Insertion
Date
By
28-11-07
EQA
20-03-08
EQA
25-06-08
EQA
19-04-10
EQA
Merged with Rev 5
27-05-11
EQA
Edition: 02
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1-3
LIST OF EFFECTIVE PAGES

PART 1:
PREAMBLE
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FACILITIES AND WORKSCOPE

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CEM Chapter 1-3
Edition: 02
Revision: 05
Issue: March 11
Page 4 of 4
1-4
INTRODUCTION AND STRUCTURE OF COMPANY EXPOSITION MANUAL
1-4.1
INTRODUCTION
Company Exposition Manual is developed on the recommendations of the Competent
Authority. This Exposition includes procedures, means and methods with reference to
quality assurance, airworthiness management and aircraft / aircraft components
maintenance, transposing applicable PCAA regulations, laid down in the Air Navigation
Order (ANO) No. 92.0001, Issue 4.
1-4.2
PURPOSE
Purpose of Company Exposition Manual (CEM) is to present the Competent Authority,
clear picture of maintenance facilities and organizational policies / procedures, followed
by all personnel, while performing maintenance on aircraft / aircraft components.
Compliance with these organizational procedures shall finally demonstrate fulfilment of
the applicable PCAA regulations.
1-4.3
STRUCTURE
Company Exposition Manual has been structured, for ease of use, as follows:
Part 1
Part 2
Part 3
Part 4
Part 5
Part 6
Part 7
Part 8
1-4.4
Preamble
Organizational Management
Facilities and Workscope
Quality Assurance Procedures
Airworthiness Management Procedures
Maintenance Procedures
Additional Line Maintenance procedures
Appendices
CROSS REFERENCE TABLE

Cross reference table presented below shows relationship of requirements laid down in
the ANO 92.0001 with company Exposition Manual chapters:
Clause
ANO 92.0001 Subject
9.1 a Chief Executive Statement

b List of nominated personnel
Duties & Responsibilities
c
personnel
d Organization charts
CEM Chapter
MOE Reference
2-1
-----------
2-4
of
the
nominated
Senior
e Scope of facilities
f Quality Control
g Training programs
2-5
------
2-3
------
3-1, 3-2
------
Part 4
Part 3
4-6, 4-7, 4-8

3.4,3.7,3.8,3.11
4-1, 4-2, 5-1, 5-2,
N/A
5-4,6-15,6-16, 7-8
2-8
------
h Other requirement of Airworthiness Directorate (if any)

9.2
CEM Review
9.3
CEM Amendment and Distribution
9.4
Copies of CEM / amendment to Airworthiness Directorate
1-4
------
9.5
Compliance with the CAA (Pak) requirements
2-1
------
CEM Chapter 1-4
Edition: 02
2-8
Revision: 05
Issue: March 11
------
Page 1 of 4
ANO 92.0001 (Appendix E)

Para #
1.1.2 a
b
c
d
e
f
g
h
i
j
k
l
m
2.1 a
b
c
d
e
f
2.2
2.3
2.4
2.5
2.5.1
2.5.2
2.6
2.7.1 a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
CEM Chapter MOE Reference
Subject
Scope of Approval
3-3
Organizational procedures and quality systems
Part 4,5,6,7
Engineering Manpower resources
2-6
Working hours of Engineering staff
6-10
Description of Facilities
3-1, 3-2
Names and Duties of nominated personnel
2-4, 2-5
Competence assessment of maintenance personnel
4-9
Maintenance records
5-14, 5-15, 6-7
Release to Service
6-11, 6-15
Certifying staff and Certification Authorization
4-5, 4-10
Additional requirement by the Operator
5-4
Reporting requirement as per AWN # 9
5-3
Maintenance data receiving and distribution in Organization
5-7
Company name, document title and reference number
Title Page
Amendment identification
1-2
Approval by Chief Executive
2-1
Distribution list
1-4
CEM Administration responsibility
2-8
Table of Contents
1-1
Purpose of CEM
1-4
Premises, Facilities and undertaking
3-1, 3-2
Terms of Approval and Company Capability list
3-3
Nominated personnel and their Duties & Responsibilities
2-4, 2-5
Organization charts
2-3
Notification to the CAA (Pak) regarding changes
2-7
Facilities and associated equipment
3-1, 3-2
Quality program, policy and Audit system
4-3, 4-4, 4-5
Product design & development control
N/A
Modification and repair procedure
5-9, 5-10, 5-11
Concession procedure
4-2
Evaluation and defect investigation
5-5, 6-1
Reliability Program
5-2
Subcontractors control
4-13
Manufacture and process control
5-11
Control of stock and handling of non-conforming parts
6-2
Tool, test equipment control
5-6,6-3,6-4
Process control
5-2
Technical records
5-13
Technical publications, SB evaluation
5-8, 5-9
Overhaul, modification and repair of aircraft components
6-7, 6-11
Test flight procedure
6-16
Training
4-6, 4-7, 4-8
Appendices
8-1
CEM Chapter 1-4
Edition: 02
Revision: 05
Issue: March 11
-----Part 2,L2,3
-----2.26
----------3.14
2.13,2.14,2.21
2.16
3.4, 3.5
--------2.8
-----------------------------------------------------------------3.1,3.2,3.3,3.6
N/A
2.9, 2.11, 2.12
-----2.2, 2.25
-----2.1
2.9
2.2, 2.3
2.3, 2.4, 2.5
-----2.15, 2.21
2.8,2.11,2.12
2.13, 2.16
-----3.4,3.7,3.8,3.11
------
Page 2 of 4

1-4.5
a)
COMPANY EXPOSITION MANUAL DISTRIBUTION

External Distribution
Control No.
E01
Addressee
Director Airworthiness,
Airworthiness Directorate, Civil Aviation Authority,
Jinnah International Airport, Karachi, Pakistan.
b)
E02
CONTROLLER AIRWORTHINESS (SOUTH),

Civil Aviation Authority, Jinnah International Airport,
Karachi, Pakistan.
E03
CONTROLLER AIRWORTHINESS (NORTH),

Civil Aviation Authority, Islamabad International Airport,
Islamabad, Pakistan.
E04
CONTROLLER AIRWORTHINESS (LAHORE),

Civil Aviation Authority, Allama Iqbal International Airport,
Lahore, Pakistan.
Internal Distribution
Control No.
P01
P01-1
P02
P03
P04
P05
P06
P07
P08
P09
P10
P11
P12
P13
P14
P15
P16
P17 P19
P20
P21
P22
CEM Chapter 1-4
Addressee
Managing Director, PIA
Deputy Managing Director
Director (Engineering & Maintenance)
Director (Procurement & Logistics)
Chief Engineer (Quality Assurance)
Chief Engineer (Airworthiness Management)
Chief Engineer (Maintenance Operation Centre)
Chief Engineer (Engineering Business Development)
Chief Engineer (HR, Training & Automation)
Chief Engineer (Line Maintenance)
Chief Engineer (Base Maintenance)
Chief Engineer (Cabin Maintenance)
Chief Engineer (PowerPlant Overhaul)
Chief Engineer (Avionics Overhaul)
General Manager (Procurement)
Deputy Chief Engineer (Quality Audit)
Deputy General Manager (Finance) Engineering
Aircraft Engineer (Quality Audit) 03 Copies
Chief Engineer (PIA SSB Flying Academy)
General Manager (Logistics)
Reserved
Edition: 02
Revision: 05
Issue: March 11
Page 3 of 4
CEM Chapter 1-4
Edition: 02
Revision: 05
Issue: March 11
Page 4 of 4
PART 2:
CEM Chapter 2-0
Edition: 02
Revision: 00
Issue: November 07
Page 1 of 2
CEM Chapter 2-0
Edition: 02
Revision: 00
Issue: November 07
Page 2 of 2
2-1
CORPORATE COMMITMENT BY THE ACCOUNTABLE MANAGER

The exposition manual and associated referenced manual defines the organization,
procedures and personnel responsibilities in accordance with the requirements laid
down by Pakistan Civil Aviation Authority. These procedures are approved by the
undersigned and will be complied with all the times. It is further understood that CAA
Pakistan under CAR 94 reserves the right to suspend, revoke or limit this organization
approval, if the Competent Authority has any evidence that the procedures are not
fulfilled or standards are not held.
The Organization will ensure that in respect of all work performed under the terms of
this Approval, adequate human resources, appropriate facilities and proper equipment
are utilized and the approved procedures are adopted.
The exposition manual shall be reviewed by the organization on yearly basis. Changes
required as result of internal reviews or Airworthiness Directorate surveillance audits
shall be forwarded to the Competent Authority for approval. Copies of all amendments
shall be furnished promptly to all whom the manual has been issued. All amendments
to exposition manual shall be finalized by Chief Engineer (Quality Assurance) with the
consent of undersigned prior to submission for approval. An amendment, approved by
the Competent Authority shall be incorporated into the exposition manual.
Captain Nadeem Khan Yusufzai

Managing Director, PIAC
For and on behalf of Pakistan International Airlines Corporation
CEM Chapter 2-1
Edition: 02
Revision: 05
Issue: March 11
Page 1 of 2
CEM Chapter 2-1
Edition: 02
Revision: 05
Issue: March 11
Page 2 of 2
2-2
PIA HEALTH, SAFETY, ENVIRONMENT & QUALITY POLICY
2-2.1
CORPORATE POLICY STATEMENT

PIA Corporate Health, Safety, Environment & Quality Policy states as:
All PIA employees are committed to providing distinctive air transport services and
satisfying global needs and expectations of our customers through continual
improvement of:
Quality of our services and processes with a view of enhancing customer

satisfaction and loyalty
Occupational health and safety of all personnel, aircraft, equipment and
facilities
Environmental quality, prevention of pollution, energy and resource
conservation, reduction of waste and adoption of environment friendly practices
Whilst complying with all Health, Safety, Environment and Quality system
regulatory and other requirements to which the Airlines subscribes
Simply stated our organizational goal is efficient provisioning of highest service

quality, with no harm to people, property or environment.
2-2.2
DEPARTMENTAL POLICY STATEMENT

PIA Engineering & Maintenance Safety and Quality Policy states as:
Airworthiness and Quality Maintenance of aircraft and aircraft components is our
highest priority. We are committed to continuously improve the quality of all our
products and services to our customers satisfaction. This includes safety, reliability,
performance and customer values.
Recognizing safety as a prime consideration at all times, we will ensure good
maintenance practices through the application of human factor principles, and
encouraging personnel to report maintenance related errors / incidents.
Compliance with procedures, regulations, quality and safety standards, and
cooperation with quality auditors is the responsibility of all personnel of PIA
Engineering & Maintenance.
CEM Chapter 2-2
Edition: 02
Revision: 00
Issue: November 07
Page 1 of 2
CEM Chapter 2-2
Edition: 02
Revision: 00
Issue: November 07
Page 2 of 2
2-3
ORGANIZATIONAL STRUCTURE
2-3.1
PIA CORPORATE STRUCTURE
CE
SSB Flying
Academy
2-3.2
PIA ENGINEERING & MAINTENANCE

DEPUTY MANAGING DIRECTOR
DIRECTOR
Chief Engineer
Line Maintenance
DIRECTOR
PROCUREMENT & LOGISTICS
Chief Engineer
Airworthiness Management
General Manager
Procurement
Chief Engineer
Base Maintenance
Chief Engineer
Maint. Operation Centre
Chief Engineer
Engine O/H
Chief Engineer
Engg. Business Development
Chief Engineer
Aerospace O/H
Chief Engineer
HR, Training & Automation
Chief Engineer
Avionics O/H
Chief Engineer
SSB Flying Academy
CEM Chapter 2-3
Edition: 02
Revision: 05
General Manager
Logistics
Issue: March 11
Page 1 of 4

2-3.3
ENGINEERING QUALITY ASSURANCE

CHIEF ENGINEER
QUALITY ASSURANCE
Technical Assistant to
C hief Engineer (Q A)
Deputy Chief Engineer
M aintenance QA
Exam inations
Hum an Factors
Q uality Audit
(Q A ) North - Islam abad
(QA) North - Lahore
In-charge QA
Base / OH Shops
In-charge Q A
Audit Planning
In-charge QA
In-charge Q A
Ram p / Cabin
Standards
In-charge Q A
Airworthiness
2-3.4
AIRWORTHINESS MANAGEMENT DIVISION

C H IE F E N G IN E E R
A IR W O R T H IN E S S M A N A G E M E N T
2-3.5
D e p uty C h ief E n gine e r
D e p u ty C h ie f E n g in e er
(M a in ten a n c e P ro g ra m
(A e ro s p a c e )
& R e lia bility )
T S E L in e M a inte n a n c e
D e pu ty C hie f E ng ine er
(T e ch n ic a l P u b lic atio n s
& R e co rd s )
D ep uty G e ne ra l M a n ag er
(F ac ility )
T S E B a se M a inte n a n c e
(A v io n ic s )
T S E L in e M a inte n a n c e
D e pu ty C h ie f E ng ine er
D e p uty C h ief E ng ine e r
T S E (P P O H )
(A irfra m e ) E n g in ee rin g
D e pu ty C h ie f E ng ine er
D e p uty C h ief E ng ine e r
TS E (A e ro sp ac e ) O /H
(A v io n ic s ) E n g in e erin g
D e p uty C h ief E n gine e r

T S E (A v io n ic s ) O /H
In c h a rg e
M o difica tio n P la nn ing
MAINTENANCE OPERATION CENTRE

CHIEF ENGINEER
MAINTENANCE OPERATION CENTRE

Rotable Planning
2-3.6

Material Management

Scd. & Check Planning

Repair Abroad
ENGINEERING BUSINESS DEVELOPMENT

CHIEF ENGINEER
ENGINEERING BUSINESS DEVELOPMENT
(Sales) A/C Maintennace
(Sales) Comp Maintenance
Projects & Marketing
CEM Chapter 2-3
Edition: 02
Revision: 05
Issue: March 11
Page 2 of 4
2-3.7
LINE MAINTENANCE DIVISION

CHIEF ENGINEER
LINE MAINTENANCE

Line Stations

Planning

B777 (AS)

B777 (AV)

Shift - A

North Islamabad (AS)

Jinnah Terminal

B747 / 737 (AS)

B747 / 737 (AV)

Shift - B
A310 / ATR (AS)
A310 / ATR (AV)
Shift - C
Shift In-charge
A
North Islamabad (AV)

Shift In-charge
B
Shift In-charge
Lahore
IFE Line Maintenance
Aircraft Appearance
Shift - D
Shift In-charge
D
2-3.8
BASE MAINTENANCE DIVISION

CHIEF ENGINEER
BASE M AINTENANCE
Planning & Developm ent
Bay I (AS)
Bay II (AS)
Bay I & III (AV)
Structure Repair & Mod
Bay III (AS)
Aircraft O verhaul (AS)
Bay II & ACO H (AV)
IFE Base Maintenance
Aircraft Furnishing
Deputy G eneral M anager

Hangar Equipm ent
M aintenance
2-3.9
ENGINE OVERHAUL DIVISION

CHIEF ENGINEER
ENGINE OVERHAUL
2-3.10
(Planning) Pow erPlant O /H
GE90 / CF6 / CFM
PW / RB / APU / LG
Test & Q EC Buildup
AEROSPACE OVERHAUL DIVISION

C H IE F E N G IN E E R
A ER O SPA C E O VER H A U L
D e p u ty C h ie f E n g in e e r
D e p u t y C h ie f E n g in e e r
D e p u t y C h ie f E n g in e e r
( P la n n in g ) A e r s p a c e O /H
F u e l & M is c e lla n e o u s
H y d r a u lic & W h e e l / B r a k e
P n e u m a t ic O /H
R e p a ir & M o d ific a tio n
D e p u ty G e n e ra l M a n a g e r
W o r k s h o p E q u ip m e n t
M a in te n a n c e
CEM Chapter 2-3
Edition: 02
Revision: 05
Issue: March 11
Page 3 of 4

2-3.11
AVIONICS OVERHAUL DIVISION

CHIEF ENGINEER
AVIONICS OVERHAUL
2-3.12
(Planning) Avionics O /H
Instrum ent O /H
Electric O /H
Radio O /H
HR TRAINING DIVISION
CHIEF ENGINEER
HR TRAINING

HR Training
2-3.13
SSB FLYING ACADEMY DIVISION

CHIEF ENGINEER
SSB FLYING ACADEMY

SSB Flying Academy
2-3.14
PROCUREMENT & LOGISTICS DEPARTMENT

D R E C TO R
P R O C U R E M E N T & LO G IS T IC S
CEM Chapter 2-3
G eneral M anager
P rocurem ent
G eneral M anager
Logistics
D eputy G eneral M anager

P urchases
D eputy G eneral M anager

Stores
Edition: 02
Revision: 05
Issue: March 11
Page 4 of 4
2-4
PIA ENGINEERING NOMINATED PERSONNEL
2-4.1
GENERAL
Purpose of this chapter is to provide organizational designations and nominated
personnel involved in management of maintenance activities on aircraft / aircraft
components in PIA Engineering Department.
2-4.2
NOMINATED PERSONNEL
Managing Director, PIA is the Accountable Manager of PIA Engineering & Maintenance
having overall responsibility for running the Organisation. Accountable Manager has
basic understanding of the CAA (Pak) regulations and responsibilities that fall upon him,
under the CAA (Pak) Approval. Director (Engineering & Maintenance) is Deputy to the
Accountable Manager for the CAA (Pak) Approval.
Managing Director, PIA designates Chief Engineer (Quality Assurance) with the
responsibility of effective quality assurance and associated feedback reporting system.
Director (Engineering & Maintenance), alongwith Chief Engineers / General Manager
(Procurement & Logistics) shall ensure that the Organisation is in compliance with the
CAA (Pak) regulations.
Nominated personnel are competent to demonstrate relevant knowledge and adequate
extent of experience related to aircraft / aircraft component maintenance and managerial
activities.
2-4.3
NOMINATED PERSONNEL APPROVAL BY THE CAA (PAK)

Chief Engineer (Quality Assurance) shall submit, under confidential cover, credentials of
all nominated personnel to the Competent Authority for prior Approval. Such approval by
the CAA (Pak), in original, shall be archived by Technical assistant to Chief Engineer
(Quality Assurance).
For any Executive Appointments and officiating arrangements in the Organization, the
CAA (Pak) letter HQCAA/2229/AW (VOL-III) dated March 4, 1993 shall be complied as
under:
i.
ii.
iii.
iv.
The post of Deputy Chief Engineer is excluded from the ambit of Executive
Appointments.
All appointments of Chief Engineer and Director (Engineering & Maintenance)
shall require prior approval of the Competent Authority with the provision that
incumbent meets the prescribed qualification criteria.
All officiating arrangements, exceeding one month, to the post of Chief Engineers
and Director (Engineering & Maintenance) shall also require prior Approval of the
CAA (Pak). For lesser periods, only intimations shall be given to the local
Airworthiness office and Headquarters of the CAA (Pak).
All personnel deployed for officiating arrangements must meet promotion criteria
for that post.
CEM Chapter 2-4
Edition: 02
Revision: 02
Issue: June 08
Page 1 of 2
CEM Chapter 2-4
Edition: 02
Revision: 02
Issue: June 08
Page 2 of 2
2-5
DUTIES AND RESPONSIBILITIES OF THE NOMINATE PERSONNEL

Purpose of this Chapter is to detail duties and responsibilities of the following nominated
personnel, for accomplishment of all maintenance activities while ensuring that PIA
Engineering & Maintenance Organisation shall remain in compliance with the PCAA
regulations:
2-5.1
Managing Director, PIA
2-5.2
Deputy Managing Director
2-5.3
Director (Engineering & Maintenance)
2-5.4
Director (Procurement & Logistics)
2-5.5
Chief Engineer (Quality Assurance)
2-5.6
Chief Engineer (Airworthiness Management)
2-5.7
Chief Engineer (Maintenance Operation Centre)
2-5.8
Chief Engineer (Engineering Business Development)
2-5.9
Chief Engineer (HR Training)
2-5.10
Chief Engineer (Line Maintenance)
2-5.11
Chief Engineer (Base Maintenance)
2-5.12
Chief Engineer (Engine Overhaul)
2-5.13
Chief Engineer (Aerospace Overhaul)
2-5.14
Chief Engineer (Avionics Overhaul)
2-5.15
Chief Engineer (SSB Flying Academy)
2-5.16
General Manager (Procurement)
2-5.17
General Manager (Logistics)
CEM Chapter 2-5
Edition: 02
Revision: 05
Issue: March 11
Page 1 of 18

2-5.1
MANAGING DIRECTOR, PIA

Managing Director, PIA shall be the Accountable Manager for PIA Engineering &
Maintenance regarding maintenance activities under the PCAA Organisation Approval.
The Accountable Manager shall be responsible to:
i.
Establish PIA Engineering & Maintenance, endorse Corporate Commitment as per

CEM Chapter 2-1 and define Safety and Quality Policy for the Organisation.
ii.
Designate Deputy Managing Director to assist the Accountable Manager on issues
related to the PCAA Organisation Approval.
iii. Implement an independent quality assurance system and appoint Chief Engineer
(Quality Assurance) for effective surveillance of organisational activities to highest
standards of airworthiness and quality.
iv. Appoint / promote / transfer Directors, Chief Engineers, General Managers, Deputy
Chief Engineers and Aircraft Engineers on operational / maintenance
requirements.
v.
Ensure that required manpower resources, facilities, tooling, test equipment and
spares are available to perform maintenance and additional task that may be
undertaken. Approve plans and finances for maintenance capability enhancement
in the Organisation.
vi. Administrate Management Reviews with Deputy Managing Director, Director
(Engineering & Maintenance), Director (Procurement & Logistics) and Chief
Engineer (Quality Assurance) to check progress on corrective actions and overall
organisational performance, in terms of quality.
vii. Ensure that all payments related to the PCAA Organisation Approval, prescribed
by the Competent Authority, are paid within agreed frame of time.
viii. Assure free access of the Competent Authority personnel to PIA Engineering &
Maintenance facilities, whenever called for in respect to the PCAA Organisation
Approval.
ix. Validate the applications, for purpose of notification regarding any change in the
organisational setup, before submission to the Competent Authority.
x.
Operate within specific Statutory / Regulatory / Corporate directives for all PCAA
Organisation Approval related activities and conform strictly to safety and
operational requirements.
CEM Chapter 2-5
Edition: 02
Revision: 05
Issue: March 11
Page 2 of 18

2-5.2
DEPUTY MANAGING DIRECTOR

Deputy Managing Director shall assist the Accountable Manager for PIA Engineering &
Maintenance regarding maintenance activities on PIA fleet under PCAA Organisation
Approval. Acting as deputy to the Accountable Manager, Deputy Managing Director shall
be responsible to:
i.
Accomplish the Safety and Quality Policy of PIA Engineering & Maintenance,
established by the Accountable Manager, throughout the Organisation.
ii.
Establish a Quality System for the Organisation to ensure that all activities are
accomplished to the highest standards of airworthiness and workmanship.
iii. Recommend appointments / promotions / transfer of Directors, Chief Engineers,
General Managers, Deputy Chief Engineers and Aircraft Engineers.
iv. Assist the Accountable Manager on issues related to the PCAA Organisation
Approval and to deputize during absence of the Accountable Manager.
v.
Attend management reviews, in the capacity of Deputy to Accountable Manager, to
check the progress of corrective actions.
vi. Appraise and provide required manpower resources, facilities, tooling, test
equipment and spares to perform all scheduled and unscheduled maintenance
tasks. Review and recommend to the Accountable Manager all plans and finances
for maintenance capability enhancement in the Organisation.
vii. Recommend all payments related to the PCAA Organisation Approval, prescribed
by the Competent Authority and apprise Accountable Manager for disbursement of
such payments within agreed frame of time.
viii. Provide free access for the Competent Authority personnel to PIA Engineering &
Maintenance facilities, whenever called for in respect to the PCAA Organisation
Approval.
ix. Recommend any change in the organisational setup to the accountable Manager,
for purpose of notification before submission to the Competent Authority.
x.
Operate within specific Statutory / Regulatory / Corporate directives for all PCAA
CEM Chapter 2-5
Edition: 02
Revision: 05
Issue: March 11
Page 3 of 18

2-5.3
DIRECTOR (ENGINEERING & MAINTENANCE)

Director (Engineering & Maintenance) shall assist the Accountable Manager on issues
related to the PCAA Organisation Approval of PIA Engineering & Maintenance. While,
reporting to the Deputy to Accountable Manager, Director (Engineering & Maintenance)
shall be responsible to:
i.
Manage organisational activities, fulfilling corporate commitment by Accountable

Manager and implementing Safety and Quality Policy in the Organisation,
complying with the PCAA regulations.
ii.
Recommend appointment / promotion / transfer of Chief Engineers, Deputy Chief
Engineers and Aircraft Engineers to Deputy Managing Director. However, transfer
of Deputy Chief Engineers / Aircraft Engineers, within department, shall be
approved by Director (Engineering & Maintenance).
iii. Review requirements related to human resource, facilities, equipment, spares and
maintenance capability enhancement. Such requirements must be brought into the
Knowledge of Deputy Managing Director without any delay.
iv. Collaborate with Chief Engineer (Quality Assurance) for implementation of an
effective quality assurance system in the Organisation to ensure that all activities
are accomplished to the highest standards of airworthiness.
v.
Participate in Management Reviews to present progress on corrective / preventive
actions and overall organisational performance, in terms of quality. Ensure
corrective actions implementation in timely manner against any finding, observed
by personnel from the Competent Authority / Engineering Quality Assurance during
quality audits / ramp inspections / spot checks.
vi. Ensure that required facilities, tooling, test equipment and spares are procured,
maintained and utilised as per the PCAA regulations.
vii. Ensure that all required maintenance on PIA fleet shall be performed and certified
in accordance as per standard required by PCAA regulations and organisational
procedures. Records of maintenance performed shall be archived, in a safe /
secure location, for the permissible period.
viii. Establish system for review of all applicable technical standards, in order to
maintain airworthiness of aircraft / aircraft components and associated systems.
ix. Initiate approval for fee and charges related to the PCAA regulations Approval
beforehand, ensuring the payments are made within the agreed frame of time.
x.
Make arrangements for free access of personnel from the Competent Authority to
PIA Engineering & Maintenance facilities, whenever called for in respect to the
PCAA Organisation Approval.
xi. Represent PIA Engineering & Maintenance in an authorised position for all
correspondences with the Competent Authority and other organisations.
xii. Propose plans for organisational capability enhancement in PIA Engineering &
Maintenance and supervise timely accomplishment of all such approved plans.
CEM Chapter 2-5
Edition: 02
Revision: 05
Issue: March 11
Page 4 of 18

2-5.4
DIRECTOR (PROCUREMENT & LOGISTICS)

Director (Procurement & Logistics) shall be overall administrator for logistic support at
corporate level. Procurement , storage, handling and distribution of aircraft stores shall
be controlled by the same position. While, reporting to Deputy to the Accountable
Manager, Director (Procurement & Logistics) shall be responsible to:
i.
Manage departmental activities, fulfilling corporate commitment by Accountable

Manager, implementing Safety and Quality Policy and complying with regulations
laid down by the PCAA.
ii.
Review requirements related to human resource, facilities and trainings for an
effective and efficient procurement & logistics system. Such requirements shall be
presented to Deputy Managing Director for perusal.
iii. Collaborate with Chief Engineer (Quality Assurance) for implementation of an
effective quality assurance system in Procurement & Logistic division to ensure
that all activities are accomplished to the highest standards of safety and quality.
iv. Ensure proper procurement procedures are developed and implemented as per
corporate policies in respect of supply, procurement, storage and accounting of
stores and are regularly reviewed.
v.
Supervise supply management for aircraft spares, tooling / test equipment and
materials from approved suppliers / subcontractors in accordance with Approved
Vendor List (AVL).
vi. Supervise inventory management processes and arrangements for disposal of
surplus / scrapped inventory as per organisational procedures.
vii. Participate in Management Reviews to present progress on corrective / preventive
actions and departmental performance, in terms of quality. Ensure corrective
actions implementation in timely manner against any finding, observed by the
Competent Authority / Quality Assurance during quality audits.
viii. Ensure free access of the Competent Authority personnel to Procurement &
Logistics division, in relation to the aircraft / aircraft maintenance, whenever called
for in respect to the PCAA.
ix. Operate within specific Statutory / Regulatory / Corporate directives for PCAA
x.
Represent the department in an authorised position for all correspondences with
the Authorities and other organisations.
CEM Chapter 2-5
Edition: 02
Revision: 05
Issue: March 11
Page 5 of 18

2-5.5
CHIEF ENGINEER (QUALITY ASSURANCE)

Chief Engineer (Quality Assurance) is designated by the Accountable Manager for
surveillance of all activities ensuring that Organisation remains in compliance with the
regulations laid down by the PCAA.
Chief Engineer (Quality Assurance) is authorised to manage Company Approvals
(qualifications) system for the Organisation, under the delegated powers by the PCAA
Airworthiness Directorate. Main responsibilities are to:
i.
Implement independent quality assurance system for surveillance of all

organisational activities as per the PCAA regulations, through an annual plan for
procedure and product audits.
ii.
Administrate processes of scheduled / unscheduled audits, spot checks and ramp
inspections. Conduct audits, request corrective actions against findings and
generate audit reports to communicate quality related matters to the Accountable
Manager, Deputy Managing Director and Director (Engineering & Maintenance).
iii. Participate in Management Reviews to present progress on the remedial actions
against significant findings, maintaining effective feedback system on quality and
implementation of remedial actions by respective divisions.
iv. Develop Company Exposition Manual, control its subsequent amendments and
submit amendments to the Competent Authority for Approval.
v.
Manage effective technical qualifications system for AME Licences / Company
Approvals applications processing in close liaison with the PCAA and conduct
examinations for various categories of Company Approvals.
vi. Issue Certification Authorisations to maintenance personnel, fulfilling requirements
as per laid down organisational procedures and control such authorisations in the
Organisation. Manage Certification Authorisations records and maintain List of
Certifying Staff for PIA Engineering & Maintenance.
vii. Evaluate and approve plans, contents, pre-qualification rules and durations for any
initial and continuation training with regular review of organisational procedures
effectiveness.
viii. Evaluate and approve suppliers / subcontractors for inclusion in Approved Vendors
List (AVL), administer suppliers / subcontractors follow up and monitor the quality
of subcontracted tasks.
ix. Appraise and present the Company Capability List (CCL) of PIA Engineering &
Maintenance and its revisions to the Competent Authority whenever called for.
x.
Report an un-airworthy condition to the Competent Authority and request for
concession in justified cases, if deemed necessary.
xi. Ensure free access of the Competent Authority personnel to PIA facilities, in
relation to the aircraft / aircraft component maintenance, whenever called for in
respect to the PCAA Organisation Approval.
xii. Devote maximum time to activities for continual improvement, in respect of quality
assurance concept. Supervise personnel assigned with duties in the division.
xiii. Represent PIA Engineering & Maintenance in his authorised position for all
correspondences with the Authorities and other organisations.
CEM Chapter 2-5
Edition: 02
Revision: 05
Issue: March 11
Page 6 of 18

2-5.6
CHIEF ENGINEER (AIRWORTHINESS MANAGEMENT)

Chief Engineer (Airworthiness Management) shall be Incharge for development of all
aircraft / aircraft component maintenance specifications, modifications control and
reliability engineering activities. Main responsibilities are to:
i.
Administer entire division in conformity with contents of Safety and Quality Policy
and corporate commitment made by the Accountable Manager.
ii.
Ensure that all personnel and management of the division are fully aware of
organisational procedures, know their obligation to such procedures and check the
skill of personnel.
iii. Provide required engineering support for maintenance and inspection activities.
Evaluate Airworthiness Directives / mandatory modifications, Service Bulletins,
unscheduled tasks and Engineering Change Orders (ECOs) related to aircraft /
aircraft components, providing complete work instructions and procedures.
iv. Supervise development of maintenance specifications for maintenance tasks
according to Work Order. Checking that required maintenance is carried out as per
contract with customer, certified in compliance with current applicable regulations /
procedures and deferred tasks have been justified.
v.
Ensure that controlled maintenance data for aircraft / aircraft components shall be
available, throughout the Organisation, to maintenance personnel. Administer
technical libraries, update definitions and acquire all required documentation from
the Authorities, manufacturers and approved sources.
vi. Review requirement of tooling / equipment / material required against scheduled
maintenance / maintenance data and advise concerned division. Moreover,
manage approvals for alternates against justified requirements generated by
production areas.
vii. Develop maintenance specifications for aircraft / aircraft components, maintained
by the Organisation, according to Work Order and obtain necessary approval from
the Competent Authority for any proposed change.
viii. Ensure maintenance records completion, management of records archiving and
issuance of such record to customer in accordance with the contract.
ix. Define manpower, skills and training needs for intended scope of work in liaison
with Director (Engineering & Maintenance) and Chief Engineer (HR Training).
x.
Participate in Audit and implement corrective actions against all findings in timely
manner. Attend Management Reviews to present detailed progress on corrective /
preventive actions, if required by the Accountable Manager.
xi. Conduct regular meetings to ensure effective coordination of sectional activities.
Plan all activities regarding implementation of organisational procedures.
xii. Report without any delay, to Chief Engineer (Quality Assurance), Accountable
Manager and Competent Authority in case of an unairworthy condition. Conduct
investigations of all technical delays / incidents / accidents and monitor repeated
defects under intimation to the Competent Authority.
xiii. Initiate all possible actions to enhance divisional performance, including proposals
on issues that affect the Organisation although not directly related to Airworthiness
Management division.
xiv. Represent PIA Engineering & Maintenance in his authorised position for all the
correspondences with other organisations.
CEM Chapter 2-5
Edition: 02
Revision: 05
Issue: March 11
Page 7 of 18

2-5.7
CHIEF ENGINEER (MAINTENANCE OPERATION CENTRE)

Chief Engineer (Maintenance Operation Centre) shall act as coordinator for all divisions
to ensure effectiveness of major production planning activities in the Organisation. Main
responsibilities are to:
i.
ii.
skill of personnel.
iii. Manage Company Capability List (CCL) and shop allocations for all components
being maintained by PIA Engineering & Maintenance. Each revised list must be
submitted to Chief Engineer (Quality Assurance) for appraisal and onward
submission to the Competent Authority for Approval.
iv. Manage provisioning of rotables, repairables, spares and materials as per the
requirements for maintenance, forwarding demands to Procurement & Logistics
division.
v.
Maintain database of applicable tooling / test equipment required by maintenance
divisions according to the scope of work.
vi. Manage annual hangar visits plan for all checks on aircraft including customer
aircraft ensuring compliance of safety and airworthiness requirements within
required frame of time. Conduct pre-dock meetings for review prior to the aircraft
base check. Revise all such plans and groundings, if required and issue revisions
accordingly.
vii. Coordinate with divisional heads, for cost analysis, to finalise proposal on the
annual budget. Submit such proposed budget for the approval of Accountable
Manager.
viii. Participate in Audit and implement corrective actions against all findings in timely
ix. Conduct regular meetings to ensure effective coordination of sectional activities.
x.
Report without any delay, to Chief Engineer (Quality Assurance), in case of an
unairworthy condition or deviation from organisational procedures and ultimately to
the Accountable Manager.
xi. Initiate all possible actions to enhance divisional performance, including proposals
on issues that affect the Organisation although not directly related to Maintenance
Operation Centre.
CEM Chapter 2-5
Edition: 02
Revision: 05
Issue: March 11
Page 8 of 18

2-5.8
CHIEF ENGINEER (ENGINEERING BUSINESS DEVELOPMENT)

Chief Engineer (Engineering Business Development) shall coordinate with all relevant
divisions of PIA Engineering & Maintenance for maintenance activities on Customers
aircraft / aircraft components. Main responsibilities are to:
i.
ii.
skill of personnel.
iii. Develop and implement marketing / sales plans for the Organisation in an effective
manner to achieve defined objectives and target revenues. Promote engineering &
maintenance services and conduct surveys to explore market related to quality
engineering & maintenance services.
iv. Develop feedback system to achieve customers satisfaction, regarding aircraft /
aircraft components maintenance activities and suggest improvement in services
to the Accountable Manager.
v.
Administer all maintenance contracts with customer organisations in most effective
manner. Manage overall control on customers work orders for aircraft / aircraft
component maintenance.
vi. Participate in administration of organisational capability enhancement projects to
attain status of self-sufficient organisation for maintenance on aircraft / aircraft
components as per the PCAA Organisation Approval.
vii. Define manpower, skills and training needs for intended scope of work in liaison
viii. Participate in Audit and implement corrective actions against all findings in timely
ix. Conduct regular meetings to ensure effective coordination of sectional activities.
x.
Report without any delay, to Chief Engineer (Quality Assurance), in case of an
unairworthy condition or a deviation from organisational procedures and ultimately
to the Accountable Manager.
xi. Initiate all possible actions to enhance divisional performance, including proposals
on issues that affect the Organisation although not directly related to Engineering
Business Development division.
xii. Represent PIA Engineering & Maintenance in his authorised position for all
correspondences with the customer organisations and other related agencies.
CEM Chapter 2-5
Edition: 02
Revision: 05
Issue: March 11
Page 9 of 18

2-5.9
CHIEF ENGINEER (HR TRAINING)

Chief Engineer (HR Training) shall coordinate with all divisions of PIA Engineering &
Maintenance for manpower resources, trainings and automation services for technical
areas. Main responsibilities are to:
i.
ii.
organisational procedures, know their obligation to such procedures and
competence of the personnel is assessed in this regard.
iii. Evaluate required manpower resources and skills for intended scope of work in
coordination with divisional heads. Prepare selection criteria and obtain approval of
the Accountable Manager for such induction.
iv. Prepare master Man-Hour Plan in liaison with Chief Engineers and review plan
every three months. Notify to the Accountable Manager through Chief Engineer
(Quality Assurance) any critical shortfall in available man-hours.
v.
Ensure appropriate training need analysis for management and other personnel in
the Organisation. Establish pre-qualification rules for trainings and annual plans for
initial and continuation trainings on annual basis. Review effectiveness of training
processes through feedback system.
vi. Establish continuous liaison with Data Processing department for provisioning and
regular updating of PIA Aircraft Maintenance Management Information System
(PAMMIS) in the Organisation.
vii. Participate in Audit and implement corrective actions against all findings in timely
viii. Conduct regular meetings to ensure effective coordination of sectional activities.
ix. Report without any delay, to Chief Engineer (Quality Assurance), in case of any
deviation from organisational procedures and ultimately to Accountable Manager.
x.
Initiate all possible actions to enhance divisional performance, including proposals
on issues that affect the Organisation although not directly related to Human
Resource Training.
CEM Chapter 2-5
Edition: 02
Revision: 05
Issue: March 11
Page 10 of 18

2-5.10
CHIEF ENGINEER (LINE MAINTENANCE)

Chief Engineer (Line Maintenance) shall be Incharge for line maintenance activities
including aircraft appearance (cabin cleaning, disinfecting, hygiene control, etc.), defined
under the PCAA Organisation Approval. Main responsibilities are to:
i.
ii.
skill of personnel.
iii. Develop and implement plans to provide optimum aircraft utilisation effectively
ensuring that required facilities, tooling / equipment, materials and associated
means are available for all scheduled and anticipated tasks.
iv. Define manpower, skills and training needs for intended scope of work in liaison
v.
Prepare divisional Man-Hour Plan in liaison with Chief Engineer (HR Training) and
review plan every three months. Notify to Accountable Manager through Chief
Engineer (Quality Assurance) any critical shortfall in available man-hours.
vi. Ensure that all maintenance including defect rectification and aircraft appearance,
in Line Maintenance division, is performed in accordance with the approved
maintenance data and tooling / equipment are calibrated as per the organisational
procedures / standards acceptable to the Competent Authority.
ix. Report without any delay, to Chief Engineer (Quality Assurance), in case of an
x.
on issues that affect the Organisation although not directly related to the Line
Maintenance division.
CEM Chapter 2-5
Edition: 02
Revision: 05
Issue: March 11
Page 11 of 18

2-5.11
CHIEF ENGINEER (BASE MAINTENANCE)

Chief Engineer (Base Maintenance) shall be the Incharge for heavy maintenance on
aircraft including aircraft furnishing (cabin renovation, surface protection, interior upkeep,
aircraft painting, etc.) and the aircraft structures, defined in the intended scope of work
under the PCAA Organisation Approval. Maintenance of different types of mechanically
operated ground support equipment, rigs, docks and trestles as well shall also be
administered by the same position. Main responsibilities are to:
i.
ii.
skill of personnel.
iii. Provide heavy aircraft maintenance to PIA and / or Customer as per organisational
Hangar Visit Plan ensuring that required facilities, tooling / equipment, materials
and associated means are available for all scheduled and anticipated tasks.
v.
vi. Ensure that all maintenance including major checks, overhaul and modifications, in
Base Maintenance division, is performed in accordance with the approved
maintenance data and tooling / equipment are calibrated as per the organisational
procedures / standards acceptable to the Competent Authority.
x.
on issues that affect the Organisation although not directly related to the Base
Maintenance division.
CEM Chapter 2-5
Edition: 02
Revision: 05
Issue: March 11
Page 12 of 18

2-5.12
CHIEF ENGINEER (ENGINE OVERHAUL)

Chief Engineer (Engine Overhaul) shall be Incharge for component-level maintenance
on engines and APUs, defined in intended scope of work, under the PCAA Organisation
Approval. Maintenance of all types of mechanical plants and workshop equipment shall
be administered by the same position as well. Main responsibilities are to:
i.
ii.
skill of personnel.
iii. Develop and implement plans to provide off-wing maintenance on engines and
APUs ensuring required facilities, tooling / equipment, materials and associated
v.
vi. Ensure that all components maintenance is performed in accordance with the
approved maintenance data and tooling / equipment are calibrated as per the
organisational procedures / standards acceptable to the Competent Authority.
x.
on issues that affect the Organisation although not directly related to Engine
Overhaul division.
CEM Chapter 2-5
Edition: 02
Revision: 05
Issue: March 11
Page 13 of 18

2-5.13
CHIEF ENGINEER (AEROSPACE OVERHAUL)

Chief Engineer (Aerospace Overhaul) shall be Incharge for the component-level
maintenance on landing gears, hydraulic, pneumatic, fuel and auxiliary components,
defined in intended scope of work, under the PCAA Organisation Approval. Maintenance
of all types of mechanical plants and workshop equipment shall be administered by the
same position as well. Main responsibilities are to:
i.
ii.
skill of personnel.
iii. Develop and implement plans to provide off-wing maintenance on landing gears,
hydraulic, pneumatic, fuel and miscellaneous auxiliary components ensuring that
required facilities, tooling / equipment, materials and associated means are
available for all scheduled and anticipated tasks.
v.
x.
on issues that affect the Organisation although not directly related to Aerospace
Overhaul division.
CEM Chapter 2-5
Edition: 02
Revision: 05
Issue: March 11
Page 14 of 18

2-5.14
CHIEF ENGINEER (AVIONICS OVERHAUL)

Chief Engineer (Avionics Overhaul) shall be Incharge for component-level maintenance
on instrument, electrical and radio / radar and auxiliary components, defined in intended
scope of work, under the PCAA Organisation Approval. Main responsibilities are to:
i.
ii.
skill of personnel.
iii. Develop and implement plans to provide maintenance on instrument, electrical,
radio / radar and auxiliary components ensuring that required facilities, tooling /
equipment, materials and associated means are available for all scheduled and
anticipated tasks.
v.
x.
on issues that affect the Organisation although not directly related to Avionics
Overhaul division.
CEM Chapter 2-5
Edition: 02
Revision: 05
Issue: March 11
Page 15 of 18

2-5.15
CHIEF ENGINEER (SSB FLYING ACADEMY)

Chief Engineer (SBB Flying Academy) shall be Incharge of the maintenance activities at
PIA SBB Flight Academy under the PCAA Organisation Approval. Main responsibilities
are to:
i.
ii.
skill of personnel.
iii. Develop and implement plans to provide optimum aircraft utilisation effectively
ensuring that required facilities, tooling / equipment, materials and associated
v.
vi. Ensure that all maintenance including defect rectification, at PIA SSB Flying
Academy, is performed in accordance with the approved maintenance data and
tooling / equipment are calibrated as per organisational procedures / standards
acceptable to the Competent Authority.
x.
on issues that affect the Organisation although not directly related to PIA SSB
Flying Academy.
CEM Chapter 2-5
Edition: 02
Revision: 05
Issue: March 11
Page 16 of 18

2-5.16
GENERAL MANAGER (PROCUREMENT)

General Manager (Procurement) shall be Incharge for procurement of all aircraft-related
stores required during aircraft / aircraft component maintenance. Main responsibilities
are to:
i.
ii.
skill of personnel.
iii. Maintain Approved Vendors List (AVL) for components being maintained by PIA
Engineering & Maintenance. Each revised list shall be submitted to Chief Engineer
(Quality Assurance) for appraisal.
iv. Manage procurement of aircraft rotables, consumables, materials and tooling / test
equipment and maintenance services from approved suppliers / contractors in
accordance with Approved Vendor List (AVL).
v.
Keep close liaison with Chief Engineer (Maintenance Operation Centre) on regular
basis for procurement support related to aircraft / aircraft component maintenance,
including all AOG / Critical requirements.
vi. Ensure that adequate security of information and transparency is adopted during
market research and procurement process in an ethical manner to safeguard
interest of the Organisation within the statutory framework.
ix. Report without any delay, to Chief Engineer (Quality Assurance), in case of a
deviation from organisational procedures and ultimately to the Accountable
Manager.
x.
on issues that affect the Organisation although not directly related to Procurement
& Logistics division.
CEM Chapter 2-5
Edition: 02
Revision: 05
Issue: March 11
Page 17 of 18

2-5.17
GENERAL MANAGER (LOGISTICS)

General Manager (Logistics) shall be Incharge for storage, handling and distribution of
aircraft-related supplies to maintenance personnel during aircraft / aircraft component
maintenance. Main responsibilities are to:
i.
ii.
skill of personnel.
iii. Ensure that aircraft rotables, consumables, materials and tooling / test equipment
and maintenance services are received from approved suppliers / contractors in
accordance with Approved Vendor List (AVL) and Purchase / Repair orders.
iv. Keep close liaison with Chief Engineer (Maintenance Operation Centre) on regular
basis for procurement & logistics support related to aircraft / aircraft component
maintenance, including all AOG / Critical requirements.
v.
Ensure that adequate security measures are adopted to protect all aircraft-related
stores against fire and deterioration during storage and at various stages of their
handling.
vi. Identify slow moving / surplus / obsolete / dead inventory, provide assistance for
perpetual inventory / physical stocktaking and arrange disposal of surplus /
scrapped aircraft components / spares as per organisational procedures.
ix. Report without any delay, to Chief Engineer (Quality Assurance), in case of a
deviation from organisational procedures and ultimately to the Accountable
Manager.
x.
on issues that affect the Organisation although not directly related to the
Procurement & Logistics division.
CEM Chapter 2-5
Edition: 02
Revision: 05
Issue: March 11
Page 18 of 18
2-6
DETAILS OF HUMAN RESOURCE MANAGEMENT
2-6.1
GENERAL
PIA Engineering & Maintenance shall ensure that sufficient manpower is available for all
maintenance activities. Process of manpower resources, in a sequential manner, shall
be based on following:
2-6.2
Manpower assessment
Recruitment of new personnel (based on manpower assessment)
Training needs Analysis
MANPOWER ASSESSMENT
Chief Engineer (concerned) shall initiate manpower assessment process for next
calendar year, in the month of October. Each divisional head shall determine required
man-hours for the division, to develop Divisional Man-hour plan. Such plan shall be
submitted to Deputy Chief Engineer (HR, Training & Automation). Following shall be the
basis for assessment of required man-hours:
Scheduled work load pattern

Hangar visit plan
Availability of ground time
Estimated man-hour per employee
Skills / specialized services required
With inputs from all divisions, Master Man-hour Plan for Organization shall be developed
by Deputy Chief Engineer (HR, Training & Automation) and finalized by Chief Engineer
(HR, Training & Automation), under Ref. No: E&M/CE(P&P)/MHP.
Chief Engineer (HR, Training & Automation) shall assess manpower requirements with
existing Human Resource Budget (HRB) of PIA Engineering & Maintenance in order to
propose changes, if any. Human Resource Budget (HRB) is maintained by Deputy
General Manager (HR) Engineering, under Ref. No: E&M/AM/HRB. Such HRB contains
following information:
Location
Designation, Cadre (Technical / Administrative / Support)
Expertise (Specialized Skill / Trade)
Sectional Strength and Total Strength (No. of employees at division level)
Upon receipt of required manpower proposal from Chief Engineer (HR, Training &
Automation), Deputy General Manager (HR) Engineering shall draft amendments, if
required, in existing HRB for next calendar year and submit to the management for
approval. Approved HRB for next calendar year shall then be distributed to each Chief
Engineer through Deputy General Manager (HR) Engineering.
2-6.3
RECRUITMENT / PROMOTION / REDESIGNATION OF PERSONNEL

Recruitment of personnel for the Organization shall be based on approved HRB for each
calendar year. Recruitment policy for personnel shall be referred to PIA Personnel
Policies Manual. PIA Engineering & Maintenance, in accordance with the policies
defined, shall select and appoint maintenance staff on permanent or contractual basis.
Contractual maintenance staff shall be personnel, working under supervision by the
CEM Chapter 2-6
Edition: 02
Revision: 02
Issue: June 08
Page 1 of 2
qualified and authorised PIA Engineering & Maintenance personnel.

Criteria for promotion / re-designation, to the cadre of Deputy Chief Engineer and above,
shall be based on technical qualifications and experience, in accordance with
regulations laid down by the CAA (Pak). Job Description Manual of PIA Engineering
department clearly defines educational / technical qualifications and related work
experience requirements for each senior position.
2-6.4
TRAINING NEEDS ANALYSIS

Training requirements shall be analysed for personnel, at all levels, in the Organization.
Training plan shall be developed for Initial (Basic / Type) and Continuation / Re-current
trainings as per the procedures detailed in CEM Chapter 4-6 & Chapter 4-7.
2-6.5
DETAILS OF TOTAL MANPOWER

Details for number of staff distribution in each division as per specialized skills / trades
are demonstrated in the Master Man-hour plan. However, number of staff in various
sections keeps on changing, depending on operational requirements.
CEM Chapter 2-6
Edition: 02
Revision: 02
Issue: June 08
Page 2 of 2
2-7
NOTIFICATION OF CHANGES IN ORGANIZATIONS SCOPE / LOCATION /

FACILITIES / NOMINATED PERSONNEL TO THE CAA (PAK)
With due consent of Accountable Manager, Chief Engineer (Quality Assurance) shall be
responsible for notification of any change concerning organizations scope / location /
Facilities / nominated personnel to the Competent Authority.
2-7.1
NOTIFIABLE CHANGES
Following are the changes, subject to notification to the Competent Authority:
2-7.2
Name of the Organization

Location of the Organization
Scope of the CAA (Pak) Approval
Nominated Personnel specified in CEM Chapter 2-4
Facilities, equipment, tools, material, procedures, work scope and certifying staff that
could affect the approval.
PROCEDURE
Chief Engineer (Quality Assurance) shall inform the Competent Authority for any of the
above-mentioned changes. For required change, an application shall be made through a
letter requesting change alongwith justification thirty days ahead of incorporation date.
Proposed amendment shall be submitted to the Competent Authority alongwith letter.
In case of Accountable Manager change, a new statement for Corporate Commitment
shall be signed by the successor for submission to the Competent Authority.
2-7.3
INCORPORATION OF AMENDMENT
In general, changes shall not be effective before notification and receipt of Approval from
the Competent Authority.
For an unforeseen change of nominated personnel, the Competent Authority shall be
notified within shortest possible time, but not later 72 hours from the date of change
occurred. Chief Engineer (Quality Assurance) shall be responsible to notify such change
to the Competent Authority.
CEM Chapter 2-7
Edition: 02
Revision: 00
Issue: November 07
Page 1 of 2
CEM Chapter 2-7
Edition: 02
Revision: 00
Issue: November 07
Page 2 of 2
2-8
AMENDMENTS CONTROL OF COMPANY EXPOSITION MANUAL (CEM)
2-8.1
MANAGEMENT OF CEM
Company Exposition Manual procedures have been approved by Accountable Manager,
as per corporate commitment in CEM Chapter 2-1. Under delegated authority, Chief
Engineer (Quality Assurance) shall control amendment process of this Exposition
alongwith all associated maintenance procedures and submit any amendment in this
context to the Competent Authority, for approval.
2-8.2
KNOWLEDGE OF CEM
Chief Engineer (concerned) / General Manager (Procurement & Logistics) shall ensure
that personnel of respective divisions are well acquainted with contents / application of
Company Exposition Manual (CEM) and all other associated procedures concerning job
roles assigned to the individuals.
Personnel in the Organisation are equally responsible to notify respective Deputy Chief
Engineers / Deputy General Manager whenever there is a need for an improvement /
change. Whenever, a typographic error or other discrepancy is found in any procedure,
same shall be reported without any delay. In all cases, after initial assessment,
respective Deputy Chief Engineer / Deputy General Manager shall forward his
recommendations to Deputy Chief Engineer (Quality Audit) for evaluation of an
amendment for compliance with the CAA (Pak) regulations.
2-8.3
APPROVAL OF CEM AMENDMENTS

Any amendment in Company Exposition Manual (CEM), affecting scope of the CAA
(Pak) Approval, must be submitted to the Competent Authority for approval, prior to its
incorporation.
Deputy Chief Engineer (Quality Audit) shall recommend proposed amendment to Chief
Engineer (Quality Assurance), if found compliant with the CAA (Pak) regulations. Chief
Engineer (Quality Assurance) shall submit copies of Company Exposition Manual pages,
containing proposed amendments, with application for Amendment.
Whenever an alteration is recommended by the Competent Authority in the proposed
amendment, Chief Engineer (Quality Assurance) shall prepare an acceptable revision for
re-submission to the Competent Authority.
An amendment, such as correction due to typo-error within text, not affecting the prime
intent of any procedure in Company Exposition Manual, shall be considered as Minor
Amendment. Such proposed amendment shall be submitted to Chief Engineer (Quality
Assurance) for indirect approval. However, Chief Engineer (Quality Assurance) shall
notify such indirect approval to the Competent Authority for endorsement at the earliest,
through revised Company Exposition Manual pages under a covering letter.
2-8.4
INCORPORATION OF AMENDMENT
Upon grant of Approval from the Competent Authority for an amendment affecting scope
of the CAA (Pak) Approval, Chief Engineer (Quality Assurance) shall authorise Deputy
Chief Engineer (Quality Audit) to issue an amendment as per distribution list (Refer CEM
Chapter 1-4). Deputy Chief Engineer (Quality Audit) shall maintain records for all
amendments. Letter of Approval from the CAA (Pak) (in original) and stamped page of
amendment shall be maintained by Technical Assistant to Chief Engineer (Quality
CEM Chapter 2-8
Edition: 02
Revision: 02
Issue: June 08
Page 1 of 2

Assurance).
Individual change requires revision number modification. Whereas, a complete new

edition of Company Exposition Manual (CEM) shall be developed for several changes.
Chief Engineer (Quality Assurance) shall submit the new draft of Company Exposition
Manual (CEM) under a covering letter, requesting the Competent Authority for approval.
2-8.5
a)
DISTRIBUTION OF CEM AND ITS AMENDMENTS

Paper Format
For distribution of Company Exposition Manual (CEM), Deputy Chief Engineer (Quality
Audit) shall issue a Manual Control Number (Refer CEM Chapter 1-4) to each controlled
copy for traceability.
Deputy Chief Engineer (Quality Audit) shall distribute amended pages to all addressees,
as per distribution list alongwith Manual Status Letter (Refer CEM Chapter 1-4), in
duplicate. Reference of the Competent Authoritys Approval shall be mentioned on title
page of each copy.
An amendment shall be incorporated by inserting new (amended) page and replacing
existing page. Margin line, on left-side, will identify latest revision on each affected page.
Each manual holder, upon incorporation of amendment, shall complete the Record of
Revisions (Refer CEM Chapter 1-2).
Each holder of Company Exposition Manual (CEM) shall retain original Manual Status
Letter in the beginning of Manual. Whereas copy of letter, duly signed by the holder,
shall be returned to Deputy Chief Engineer (Quality Audit) as acknowledgement for
receipt and incorporation of particular amendment. Previous Manual Status Letter and
the obsolete pages must be discarded immediately to avoid any confusion.
b)
Electronic Copy Format

Company Exposition Manual (CEM) and all associate maintenance procedures shall be
available in electronic copy format on organisational intranet (http://mail01.piac.aero/) for
secured accessibility through corporate e-mail accounts.
Deputy Chief Engineer (Quality Audit) shall arrange in-time updates of electronic copy
alongwith revision of Company Exposition Manual (CEM) in hard copy format.
Certifying Staff shall be trained on amendments in Company Exposition Manual (CEM),
through continuation training program. Each manual holder shall communicate any
amendment in Company Exposition Manual (CEM) to personnel of respective division.
CEM Chapter 2-8
Edition: 02
Revision: 02
Issue: June 08
Page 2 of 2
2-9
ENGINEERING PROCEDURES MANUAL (DIVISIONAL)
2-9.1
PURPOSE
To define PIA Engineering & Maintenance policies regarding management and control of
Engineering Procedures Manual at divisional level.
2-9.2
GENERALITIES
Engineering Procedures Manual being an associated document to Company Exposition
Manual (CEM) shall be developed by each division of PIA Engineering & Maintenance.
Chief Engineer (concerned) shall ensure that contents are in conformance to the PCAA
regulations and procedures elaborated in Company Exposition Manual (CEM).
Engineering Procedures Manual shall be controlled and revisions to be distributed from
Chief Engineer (concerned) Secretariat as per distribution list (Engineering Procedures
Manual Part 1). Following shall be the structure of Manual:
Part 1 PREAMBLE
Part 2 DIVISIONAL ORGANIZATION, FACILITIES AND WORK SCOPE
Part 3 FUNCTIONS, DUTIES AND RESPONSIBILITIES
Part 4 PROCESSES AND DOCUMENTS
a)
Part 1 PREAMBLE
This Part shall be developed to provide general overview of divisional manual. Format
shall be similar as of Company Exposition Manual (Part 1 Preamble).
b)
Part 2 DIVISIONAL ORGANIZATION, FACILITIES AND WORKSCOPE

This Part shall contain following sub-parts (chapters):
Divisional Structure Organizational charts for the division

Human Resource Details of manpower at all level in the division
Facilities Major installations and equipment
Workscope as per Approval Schedule issued by PCAA Airworthiness Directorate.
Sub-parts (chapters) shall contain further details of organizational structure (all cadres),
human resource, facilities at divisional level and relevant workscope, as mentioned in
Company Exposition Manual and related to the division.
c)
Part 3 FUNCTIONS, DUTIES AND RESPONSIBILITIES

This Part shall contain the following sub-parts (chapters):
d)
Main and Specific Function section-wise details

Duties and Responsibilities at all levels, covering divisional functions
Part 4 PROCESSES AND DOCUMENTS
This Part shall contain the following sub-parts (chapters):
Processes & Flowcharts
CEM Chapter 2-9
Edition: 02
Revision: 03
Issue: September 09
Page 1 of 2
Sample of internal documents / forms, being used in the division
Processes / Flowcharts shall describe processes specific to the division, not mentioned
in Company Exposition Manual (CEM). However, if a process is found common for two
or more divisions, recommendation for addition of such process in Company Exposition
Manual (CEM) shall be made as per CEM Chapter 2-8.
2-9.3
APPROVAL PROCESS
Chief Engineer (concerned) shall submit Engineering Procedures Manual (EPM) for the
division and its subsequent revisions to Chief Engineer (Quality Assurance) for review of
contents. Review shall be based on the PCAA regulations and Company Exposition
Manual (CEM), approved by the competent Authority.
Chief Engineer (Quality Assurance) shall approve Engineering Procedures Manual of
relevant division under delegated authority by the Director Airworthiness, provided the
document is found in compliance with above-mentioned criteria and amendment is not
affecting the PCAA Approval Schedule. Chief Engineer (Quality Assurance) shall send
intimation for such approvals to the PCAA Airworthiness Directorate for regularization.
An amendment, affecting the PCAA Approval Schedule or being in contradiction with the
PCAA regulations, shall be reviewed by Chief Engineer (Quality Assurance) and if
deemed necessary shall be submitted to the PCAA Airworthiness Directorate for policy
decision. Such amendment shall not be effective unless an approval is granted by the
Director Airworthiness.
Upon approval of the manual or its subsequent amendment, Chief Engineer (Quality
Assurance) shall authorise Chief Engineer (concerned) to distribute the document as per
distribution list of relevant manual. Deputy Chief Engineer (Quality Audit) shall manage
records related to Engineering Procedures Manual (EPM) in the Organisation, archiving
manuals (original), subsequent amendments, related correspondence and the approval
copies.
CEM Chapter 2-9
Edition: 02
Revision: 03
Issue: September 09
Page 2 of 2
2-10
SAFETY MANAGEMENT SYSTEM FOR APPROVED MAINTENANCE ORGANISATION
2-10.1
PURPOSE
To define policies in implementation of the ICAO Safety Management System, in PIA

Engineering & Maintenance as per ANO 91.0032, issued by the PCAA.
2-10.2
PROCEDURE
a)
General
Safety Management System (SMS) is a systematic approach for managing the safety,
including necessary organisational structures, accountabilities, policies and procedures.
Safety of flight is primarily dependant on Airworthiness of aircraft. Safety management in
the area of aircraft / aircraft components maintenance, inspection, repair and overhaul
are therefore vital to flight safety.
The term safety in aircraft context is often considered to have two connotations. One
emphasizes on the process to guarantee that Organisation provides airworthy aircraft for
flight operations while second promotes the process for ensuring industrial safety and
hygiene for protection of personnel, facilities and equipment but linked with Occupational
Health and Safety (OHS) issues.
Safety Management System deals with operational safety and works on the following
methodology:
Identifies safety hazards

Ensures remedial action implementation, necessary to maintain safety performance
Fosters continuous monitoring and regular assessment of safety performance
Aims at continuous improvement of overall performance of the SMS
Implementation of Safety Management System in PIA Engineering & Maintenance shall

be based on policies and procedures as defined in PIA Safety Management System
Manual, duly approved by the Competent Authority.
b)
Organization for Safety Management System

Director (Engineering & Maintenance) shall be responsible to implement non-punitive
safety culture, ensuring that the Organisation remains in compliance with ANO 91.0032
and shall demonstrate relevant knowledge and adequate extent of experience related to
aircraft / aircraft component maintenance and managerial activities.
Chief Engineer (Quality Assurance) shall act as Safety Manager for the Organisation,
providing assistance for system development and surveillance for Safety Management
System requirements, laid down in the ICAO Safety Management Manual.
Chief Engineers shall be responsible for implementation of Safety Management System
(SMS) in their respective divisions. Personnel at divisional level shall be involved for
system implementation with regular hazard identification and risk assessments.
c)
Training
Trainings for Safety Management System (SMS) shall be provided to personnel in the
Organisation prior to their involvement in system implementation. Chief Engineer (HR,
Training & Automation), in coordination with all divisional heads, shall perform Training
CEM Chapter 2-10
Edition: 02
Revision: 03
Issue: September 09
Page 1 of 2
Need Analysis (TNA). General Manager (Corporate Safety & Quality Assurance) shall
arrange such trainings in coordination with Chief Engineer (HR, Training & Automation).
d)
Hazard Identification and Risk Management

Hazard identification process must take place within a non-punitive / just safety culture
as per PIA Safety Management System (SMS) Manual, Chapter-6. Chief Engineer
(concerned) shall formulate Safety Action Groups to perform hazard identification and
risk management in the division.
e)
Records
Hazard identification and risk management activities shall be recorded in the form of
safety risk registers, reporting forms and meeting minutes. Chief Engineer (concerned)
shall ensure effective development, updating and archiving of records. A controlled copy
shall be sent to General Manager (Corporate Safety & Quality Assurance) for oversight,
consolidation and management / facilitation of safety database.
Chief Engineer (Airworthiness Management) shall ensure administration of all technical
records pertaining to aircraft / aircraft maintenance as per CEM Chapter 5-14. Deputy
Chief Engineer (Technical Services Engineering) concerned shall manage technical
investigations and archive all records. Technical Assistant to Chief Engineer (Quality
Assurance) shall control records for technical qualifications and authorisations in the
Organisation.
CEM Chapter 2-10
Edition: 02
Revision: 03
Issue: September 09
Page 2 of 2
2-11
AUTHORITIES DELEGATED BY DIRECTOR AIRWORTHINESS
2-11.1
PURPOSE
To define the authorities delegated by Director Airworthiness to Chief Engineer (Quality

Assurance) for surveillance of all activities, pertaining to aircraft / aircraft component
maintenance in the Organisation, on behalf of the Competent Authority.
2-11.2
PROCEDURE
a)
General
Surveillance of PCAA Approval for large organisations, involved in aircraft / aircraft
components maintenance, requires considerable number of activities to be performed by
the Competent Authority. In order to establish effective surveillance and efficient
assessment system for PIA Engineering & Maintenance, Director Airworthiness may
delegate a number of authorities to Chief Engineer (Quality Assurance).
Chief Engineer (Quality Assurance), being responsible to monitor all activities in the
Organisation for compliance with regulations laid down by the PCAA, is authorised to
perform the following tasks for Airworthiness Directorate.
i.
Issuance of Aircraft Engineers Inspection Authorisation (AEIA) Class-I Company

Approvals for specific aircraft types (Line / Base Maintenance) and aircraft
components being maintained by the Organisation. Inspection Permit (Class II)
shall also be issued to certify inspection on piece-part level during component
maintenance and receiving incoming stores.
ii.
Approval of Engineering Procedures Manuals (Divisional) and their subsequent

amendments provided the documents are found in compliance with regulations laid
down by the PCAA and Company Exposition Manual (CEM). Intimation for such
approvals shall be sent in a timely manner to the Airworthiness Directorate.
iii.
Approval of revisions and amendments to General Engineering Manual (GEM) /

Examination Manual for technical qualifications in the Organisation, with intimation
to the Airworthiness Directorate.
iv.
Issuance of One Time Approval / Temporary Approval for release of aircraft

component, not covered under regular Company Approval category.
v.
Evaluation / Approval of vendors for all stores related to aircraft / aircraft

component maintenance.
vi.
Issuance of One Time Approval of vendor in justified situations.
vii.
Arrangement for access to suppliers facility for audits by the Competent Authority
with prior notification.
viii. Surveillance of technical handlings at line stations for renewal of approvals by the
Competent Authority. A re-inspection of facilities shall be arranged in every fiveyear period or whenever deemed necessary by the Airworthiness Directorate.
ix.
Assessment of all aspects regarding concession request for aircraft maintenance

schedule or Airworthiness Directive / mandatory modification, particularly impact of
safety / airworthiness of aircraft / aircraft component, justification presented by the
Organisation and completeness of request.
x.
Oversight on incident / accident reporting and tracking of technical investigations to

keep the Competent Authority well informed alongwith relevant documents /
information.
CEM Chapter 2-11
Edition: 02
Revision: 03
Issue: September 09
Page 1 of 2
CEM Chapter 2-11
Edition: 02
Revision: 03
Issue: September 09
Page 2 of 2
PART 3: FACILITIES AND WORKSCOPE
CEM Chapter 3-0
Edition: 02
Revision: 00
Issue: November 07
Page 1 of 2
CEM Chapter 3-0
Edition: 02
Revision: 00
Issue: November 07
Page 2 of 2
3-1
MAINTENANCE BASE FACILITIES APPROVED BY THE CAA (PAK)
3-1.1
ENGINEERING & MAINTENANCE PREMISES

PIA Engineering & Maintenance has its maintenance base at JINNAH International
Airport Karachi, where all maintenance shall be carried out on aircraft / aircraft
components, under the CAA (Pak) Approval. Total covered area of PIA Engineering &
Maintenance facilities, located at Karachi, is 83270 m2.
The premises, facility and scope of undertaking is presented as follows:
PREMISES
SCOPE OF
UNDERTAKING
FACILITY
LINE
2 bays each 49 m x 41m; 5241-m2 area for Aircraft
MAINTENANCE I Appearance, Stockroom, Tool Store, offices, etc.
h Aircraft components being wrapped in packing
(Bays 1 & 2)
material for dust protection.
9260 m2
h Ear muffs / plugs are provided to maintenance
Refer Plan [3-1.1/A] &
personnel for noise protection. Adequate
[3-1.1/B]
lighting is being provided.
h Portable fire fighting equipment is available with
centrally controlled fire alarm system.
h Compressed air outlets & electric power pits for
115 VAC / 400 Hz are available.
4 Line maintenance on
LINE
2 bays (37 m x 31m and 37m x 23 m); 1450-m2
MAINTENANCE - II area for Support Shops, Stockroom, Tool store,
offices and amenities.
(Bays 1 & 2)
h Metallic storage racks are available for aircraft
3450 m2
components. Dust protection is achieved by
wrapping in packing material.
[3-1.1/C]
h Adequate lighting is being provided. Earplugs
are available for noise protection.
h Portable fire extinguishers are placed with
115 VAC / 400 Hz are available.
4 Line maintenance on
NDT Shop, Battery Shop, Avionics Stockrooms,

Cardex Control section.
h dust / weather protection is provided through
proper air-conditioning in shops.
h Portable fire extinguishers are available with
Refer Plan [3-1.1/A] & h Compressed air and electric powers (115 VAC /
[3-1.1/C]
400 Hz, 28 Volts DC) with standby generator.
4
4
4
ANNEX between
LINE
MAINTENANCE I
& II
2600 m2
CEM Chapter 3-1
Edition: 02
Revision: 00
B777, B747 & B737

series aircraft.
B747: Upto Check A.
B777 & B737: Up to and
incl. Check A.
4 Aircraft Appearance.
4 Stockroom SR 81 for
aircraft consumables
A310, A300 & ATR42

series aircraft.
A310, A300 & ATR42:
Upto and incl. Check A.
4 Stockroom SR A1
for aircraft rotables
Battery Shop.
NDT Shop.
Cardex Control &
Technical records.
consumables.
rubberized material.
Issue: November 07
Page 1 of 14
1 bay 49 m x 15 m; 1450-m2 area for support shops,

Tool Store, offices and amenities.
h Weather / dust protection by closing doors.
h Ground water drains are available.
Refer Plan [3-1.1/A] & h Adequate lighting is provided with emergency
[3-1.1/D]
electrical power for offices and hangar.
h Earplugs are available for noise protection.
h Foam type fire fighting system is available with
h Racks are available for storage of parts.
115 VAC / 400 Hz are available
Hangar (135 m x 96 m) to accommodate two aircraft
ISPAHANI
simultaneously with complete docking. 22500m2
HANGAR
area for support shops, Tool Stores, Stockrooms
(Flight Pack, aircraft consumables, aircraft tyres and
35460 m2
raw material), offices and amenities with paint
Refer Plan [3-1.1/A] & booths.
[3-1.1/E]
h Movable hangar doors to ensure weather / dust
protection in adverse weather condition.
h Water drains are available.
h Hangar is well ventilated for appropriate
working.
h Adequate lighting available with standby
support.
h Noise protection is achieved by use of
earplugs.
h Medium expansion foam fire fighting system.
h Compressed air, 115 VAC / 400 Hz electrical
power, water, central vacuum cleaning, fuel tank
purging, service lifts and overhead cranes are
available.
Shop, offices, tool store and amenities.
STRUCTURE
h Shop is provided with dust / weather protection
REPAIR SHOP
and comfortable working conditions.
(Structures /
h Adequate water drains are available.
Composites)
h Adequate illumination is available.
2543 m2
Refer Plan [3-1.1/E] h Portable fire extinguishers are available with
h Compressed air / electrical Power supply of 220
Volts 50 HZ available with overhead cranes.
h Racks available for storage of structural Parts.
h Seats, Galleys, Renovation, PAX survival
AIRCRAFT
equipment,
Upholstery
shops
are
airFURNISHING SHOP
conditioned for dust / weather protection.
3200 m2
Stockroom for aircraft component / material
Refer Plan [3-1.1/E]
(furnishing).
h Plastic Repair, Sign & Art, Interior Paint shops,
Tool Store, Work control centre and Check shift
are well ventilated for working atmosphere,
providing dust / weather protection.
h Sections are isolated to suppress noise.
h Racks available for storage of parts / spares.
AIRCRAFT O/H
HANGAR
3370 m2
CEM Chapter 3-1
Edition: 02
Revision: 00
4 Heavy maintenance
and Major checks of

B737 & ATR42
aircraft.
4 Heavy maintenance
4
4
4
4
and Major checks of:

B747: Check A & D
B777: Check C
A300 & A310: Check D
and 4 / 8 yearly checks.
Painting of aircraft
exterior, Livery and
Decals (complete).
Stockroom- SR B2 for
consumables
Stockroom- SR 09 for
aircraft tyres
4 Structural Repairs /
Modifications on
B747, A300, A310,
B737 & ATR42
aircraft.
4 Repairs on ducts and
floor panels.
raw material
Maintenance on:
Seats (crew / PAX).
Survival equipment
Galleys and Toilets.
Stitching of curtains /
seat covers.
4 Cargo fencing repair.
4 Painting of aircraft
interior / placarding.
4 Stockroom B3 for
consumables
4
4
4
4
Issue: November 07
Page 2 of 14
Specialized shops, offices and amenities including,

machine tools, heat treatment and processing area.
Stockrooms for aircraft component / material
(Engine / APU / landing gear) and Chemicals.
Refer Plan [3-1.1/A] & h Shop is dust / weather protected.
[3-1.1/F]
h Adequate illumination is being provided.
h Racks are available for storage of parts and
spares. Movable trolleys are also available.
Storage of complete engine is also facilitated.
Q.E.C BUILD-UP Offices, stores and required amenities.
h Shop is provided with dust / weather protection.
SHOP
2200 m2
Refer Plan [3-1.1/A] h Portable fire extinguishers are available with
h Compressed air / electric powers are available.
h Overhead Cranes are also available.
JET ENGINE TEST Test cell, preparation area, control room, fuel room
and amenities.
COMPLEX
1240 m2
Refer Plan [3-1.1/A] h Adequate illumination is available.
h Adequate racks available for storage of parts.
h Electric power is available.
APU TEST BENCH h Shop is providing dust / weather protection and
comfortable working conditions.
30 m2
Refer Plan [3-1.1/A] h Adequate illumination is available.
h Racks are available for storage of parts /
spares.
ENGINE O/H
SHOP
14200 m2
CEM Chapter 3-1
Edition: 02
Revision: 00
4 Maintenance
of all
Powerplants as per
CEM Chapter 3-3.
4Landing
gears
of
A300, A310, B737 &
ATR42 series aircraft.
4Wheel assemblies of
B777, B747, A300,
A310, B737 & ATR42
series aircraft.
4Stockroom SR 04 for
chemicals
4Stockroom SR 45 for
consumables
4 Final build-up of all
Powerplants as per
CEM Chapter 3-3.
4 Testing of engine:
CF6-50, CF6-80C2,
CFM56-3
4 Testing of APUs fitted
on B747, A300 & B737

series aircraft.
Issue: November 07
Page 3 of 14
COMPONENT O/H
SHOP
3500 m2
(Fuel & Misc. / Hyd.,
Brakes & Brakes)
[3-1.1/C]
PNEUMATIC O/H
SHOP
2300 m2
[3-1.1/G]
RADIO O/H
SHOP
1050 m2
[3-1.1/C]
INSTRUMENT
O/H SHOP
1850 m2
[3-1.1/C]
ELECTRICAL
OVERHAUL SHOP
2500 m2
[3-1.1/C]
CEM Chapter 3-1
Shop equipment, offices, stores and amenities.

Shop equipment, offices, aircraft consumables
(pneumatic) Stockroom, store and amenities.
h Shop is provided with dust / weather
protection.Adequate water drains are available.
h Compressed air / power supplies (115 VAC &
28 Volts DC) are available with Standby
generator.
h Compressed air / power supplies (115 VAC &
28 Volts DC) are available with Standby
generator.
h Shop is air-conditioned for dust / weather
protection.
h Compressed air and power supplies (115 VAC
& 28 Volts DC) are available with Stand by
generator.
h Shop is air-conditioned for dust / weather
protection.
spares.
h Compressed air and power supplies (115 VAC
& 28 Volts DC) available with Stand by
generator.
Edition: 02
Revision: 00
Maintenance on:
Fuel, Hydraulic & Misc.
system components and
Brake assemblies fitted
on B777, B747, A300,
A310, B737 & ATR42
series aircraft.
4 Maintenance on:
All Pneumatic and airconditioning

system
components of B747,
A300, A310, B737 &
consumables
Maintenance on:
Wireless, radar & video
system components of
B747, A300, A310, B737
& ATR42 series aircraft.
Maintenance on:
Instruments of B747,
A300, A310, B737 &
Maintenance on:
Electrical components
of B747, A300, A310,
B737 & ATR42 series
aircraft.
Issue: November 07
Page 4 of 14
Shop, equipment including machine tools and fitting Manufacture, repair and
benches, offices, stores and amenities.
modification of special
h Shop is adequately ventilated to ensure working tools and fixtures.
of personnel is not impaired.
Refer Plan [3-1.1/A] & h Adequate illumination is available.
[3-1.1/F]
h Racks / Stands available for storage of parts.
h Pneumatic & Electric powers are available with
standby arrangements.
TOOL
MANUFACTURE
SHOP
540 m2

h Shop is ventilated for suitable working
atmosphere, providing dust and weather
protection.
Refer Plan [3-1.1/A] & h Adequate illumination is available.
[3-1.1/F]
h Individual areas are isolated to suppress noise.
spares.
h Pneumatic & Electric powers are available.
h Working area is in open space so dust
HANGAR
protection is achieved by wrapping the parts in
EQUIPMENT
packing material.
MAINTENANCE
h Water drains are available.
840 m2
h Illumination is available.
Refer Plan [3-1.1/A] h Earplugs are available in the stores.
h Portable fire extinguishers are available.
h Racks available for storage of parts and spares.
h Pneumatic & Electric powers are available.
WORKSHOP
EQUIPMENT
MAINTENANCE
1270 m2
3-1.2
4 Periodic maintenance
on overhead cranes,
fixed equipment and
air compressors
4 Supply of dry air and
nitrogen gas
bulk storage (in stores
building)
Maintenance of ground
support equipment
(GPU, rig, dock, trestle,
etc.)
HANGAR OCCUPATION / AIRCRAFT HANAGAR VISIT PLAN

A projected Hangar Visit Plan shall be prepared in accordance with Aircraft Maintenance
Schedule requirements and availability of hangar bays on yearly basis, by Planning
Officer. There are four bays altogether, three in Ispahani Hangar and one in Aircraft
Overhaul Hangar.
Deputy Chief Engineer(Schedule & Check Planning) shall check and submit Hangar Visit
Plan for review and approval of Chief Engineer (Maintenance Operation Centre).
Approved plan is issued under the Ref. No. E&M/CE (P&P)/HVP.
Annual Hangar Visit Plan shall be reviewed on quarterly basis and may be revised to
accommodate for the following also:
i.
ii.
iii.
For line maintenance, major jobs upon requirement,

For customers aircraft major checks
For contingencies and reasons beyond control
Revised Hangar Visit Plan (with the Revision No. / Revision date) shall be transmitted to
all concerned as a controlled document, under the approved distribution list maintained
by Chief Engineer (Maintenance Operation Centre).
CEM Chapter 3-1
Edition: 02
Revision: 00
Issue: November 07
Page 5 of 14

3-1.3
APRON
An apron covering an area of approx. 121,000 m2 is located in front and on the eastern
side of ISPAHANI Hangar. It provides eight additional parking / maintenance bays and
two run-up bays. The run-up bays are provided with blast deflectors to divert engine
exhaust and reduce noise.
Parking / maintenance bays and run-up points are provided with under ground pits with
service point for compressed air and 400 Hz AC power pits.
Apron is well illuminated with tower mounted high-pressure sodium vapour floodlights.
Ground markings and lightening fixtures are as per JEPPESSEN Manual.
3-1.4
TECHNICAL LIBRARIES
Technical Libraries setup comprise of a main Technical Library at Karachi that receives
all publications from the Authorities / Associated Bodies, manufacturers and vendors. In
addition to hard copies, the literature is also available on microfilms and manufacturers
Compact Discs.
Main Technical Library has fully qualified librarians, who are assigned functions of
ordering all required maintenance data, performing inventory check and maintaining all
data in an amended / updated status. Facilities such as personal computers and printers
are also available. A set of relevant maintenance data is made available in different
sections at the maintenance base (Karachi) and Line Station Libraries (Islamabad and
Lahore).
CEM Chapter 3-1
Edition: 02
Revision: 00
Issue: November 07
Page 6 of 14
[3-1.1/A] PIA ENGINEERING & MAINTENANCE
CEM Chapter 3-1
Edition: 02
Revision: 00
Issue: November 07
Page 7 of 14

[3-1.1/B]
LINE
MAINTENANCE
[1.8.2] LINE
MAINTENANCE
I- I
1- Bay 2 Line Maint -I

4- Stock Room
7- Offices
CEM Chapter 3-1
2- Bay 1 Line Maint I

5- Aircraft Appearance
Edition: 02
Revision: 00
3- Stock Room
6- Tool Stores
Issue: November 07
Page 8 of 14
[3-1.1/C]
LINE MAINT.
MAINTENANCE
II / AVIONICS
OVERHAUL
/ COMPONENT
OVERHAUL
[1.8.3] LINE
II / COMPONENT
OVERHAUL
/ AVIONCS
OVERHAUL
LINEII
MAINT
1- Line Maint
Bays II BAY
4- Instrument O/H Ext.
7- Offices
CEM Chapter 3-1
2- Component & Hydraulic Shop

5- Radio Overhaul
8- Planning & Projects
Edition: 02
Revision: 00
3- Instrument O/H
6- Stock Room
Issue: November 07
Page 9 of 14
[3-1.1/D]
AIRCRAFT
OVERHAUL
[1.8.4] B
ASECM
TEN
ANHCAN
EHANGAR
(H
AIR
RAIN
AFT
O /H
GANG
AR AR # 3)
CEM Chapter 3-1
Edition: 02
Revision: 00
Issue: November 07
Page 10 of 14
[3-1.1/E] ISPAHANI HANGAR

(ISPHAHANI
HANGAR)
[1.8.5] BASE
MAINTENANCE
# 4) ISPAHANI HANGAR
ISPAHANI
HANGAR (HANGAR
1- Hangar Area
4- Time Office / Change Over
7- Aircraft Furnishing (Level 2)
CEM Chapter 3-1
2- Tools Store / Technical Library

5- Composites Repair Shop
8- Flight Pack Section
Edition: 02
Revision: 00
3- Structure Repair Shop

6- Stock Room
Issue: November 07
Page 11 of 14
ENGINE OVERHAUL
SHOP
[3-1.1/F] ENGINE
OVERHAUL//TOOL
TOOLMANUFACTURING
MANUFACTURING
SHOP
CEM Chapter 3-1
Edition: 02
Revision: 00
Issue: November 07
Page 12 of 14
[3-1.1/G]
PNEUMATICOVERHAUL
OVERHAUL COMPLEX
[1.8.7] PNEUMATIC
COMPLEX
CEM Chapter 3-1
Edition: 02
Revision: 00
Issue: November 07
Page 13 of 14
CEM Chapter 3-1
Edition: 02
Revision: 00
Issue: November 07
Page 14 of 14
3-2
LINE STATION FACILITIES APPROVED BY THE CAA (PAK)
3-2.1
PURPOSE
To define PIA Engineering & Maintenance policies regarding aircraft maintenance at line
stations approved by the CAA (Pak) and maintenance on PIA aircraft, provided by the
foreign agencies / personnel.
3-2.2
a)
PROCEDURE
General
Line station shall be a location, other than maintenance base, at which line maintenance
activities are performed on an aircraft under the CAA (Pak) Approval. Such a line
maintenance location shall be capable of aircraft transit checks upto minor maintenance,
approved by the Competent Authority.
All maintenance on PIA aircraft shall be certified by Aircraft Engineer (Production)
concerned holding an appropriate Certification Authorisation for the particular type of
aircraft. At some foreign line stations, availability of PIA Engineering & Maintenance
Certifying Staff may be found impracticable. In such cases, maintenance on PIA aircraft
may be subcontracted to Technical Handling Agencies. Such foreign agency / personnel
shall be approved / authorised by the Competent Authority upon satisfactory survey of
the facilities of Technical Handling Agency.
b)
PIA Line Stations

All line stations shall be approved by the Competent Authority for maintenance on PIA
aircraft. A List of line stations, where aircraft transit checks are being performed on PIA
aircraft, shall be maintained by Deputy Chief Engineer (Line Stations). Such list shall
clearly provide information regarding agencies / personnel performing any maintenance
with limitations on different aircraft types.
List of line stations shall be reviewed and updated on operational requirements within
the approved scope of work. An amendment in the list shall be proposed through Chief
Engineer (Line Maintenance) to Chief Engineer (Quality Assurance).
c)
Technical Handling Agency Approval Process

For approval of Technical Handling Agency to perform maintenance on PIA aircraft,
Chief Engineer (Quality Assurance) shall submit an application on Form CAA-468 to the
Competent Authority. After satisfactory survey of agencys facilities by the Competent
Authority, foreign agency / personnel shall be approved / authorised for the type of
aircraft. Aircraft Engineer (Quality Assurance) shall assist the Competent Authority for
such inspections.
Chief Engineer (Quality Assurance) shall submit performance report on annual basis to
the Competent Authority for renewal of Technical Handling Agency approval. A reinspection of facilities shall be arranged after an interval of five years or whenever
deemed necessary by the Competent Authority.
CEM Chapter 3-2
Edition: 02
Revision: 00
Issue: November 07
Page 1 of 2
CEM Chapter 3-2
Edition: 02
Revision: 00
Issue: November 07
Page 2 of 2
3-3
WORK SCOPE OF PIA ENGINEERING & MAINTENANCE
3-3.1
GENERAL
PIA Engineering & Maintenance shall carry out maintenance that includes any one or
combination of overhaul, repair, inspection, replacement, modification or defect
rectification of aircraft / aircraft components, under the PCAA Approval.
3-3.2
WORKSCOPE
Summary of maintenance to be carried out under the PCAA Approval, mentioning
classes, rating and the limitations is given as under:
a)
Aircraft
AIRCRAFT
LINE
BASE
Boeing 707
JT3D
Boeing 737-200
JT8D
----
Boeing 737-300
CFM56
Boeing 747-200
CF6-50 / JT9D
Boeing 747-300
RB211
Boeing 777-200 ER / LR
GE90
Boeing 777-300 ER
GE90
CF6-50
Airbus A300B4
CF6-80 / PW 4152
RR DART 528 / 532
PW PT6A-27
ATR42-500
PW 127E
Cessna 172
Lycoming O-320-H2AD
Airbus A310-300 Series

Fokker F27
De-Havilland DHC6-300
b)
LEVEL OF MAINTENANCE
ENGINES
Engines and APUs

SCOPE OF WORK
RATING
Turbine
APU
LIMITATION
Insp
QEC
Test
Build-up
Mod
Repair Modules
Overhaul
PW PT6A-27 series (Hot Section)
PW JT3D series
PW JT9D series
----
RR DART 528 / 532 series
GE CF6-50 series (Modules)
GE CF6-80 series (Modules)
CFMI CFM56-3B series (Modules)
PW 4000 series
----
GE 90 series
----
Lycoming O-320-H2AD
----
TSCP 700 series
GTCP 660 series
GTCP 85-129 series
GTCP 331-250 / 500 series
CEM Chapter 3-3
Edition: 02
Revision: 05
Issue: March 11
Page 1 of 4

c)
Aircraft Components other than Complete Engines or APUs
Aircraft components of B777, B747, B737, A310, A300, ATR42 and Cessna 172 series
shall be referred in Company Capability List alongwith Shop Allocation List, maintained
on PIA Aircraft Maintenance Management Information system (PAMMIS).
3-3.3
DESCRIPTION OF ACTIVITIES
AREA OF ACTIVITY
BASE
AIRCRAFT
LINE
ENGINES / APUs
COMPONENTS
3-3.4
DESCRIPTION
The maintenance activities include:
Scheduled Heavy maintenance.
Unscheduled maintenance.
Repair and Inspection work.
Major Checks up to CHECK D.
Modifications, Major and Minor.
Application of approved repairs
Incorporation of ADs, SBs.
Limited scope of fabrication as per maintenance
data provided by the Manufacturer / TC holder.
The line maintenance activity covers:
Servicing.
Pre-flight / Transit.
Daily and Weekly Checks.
Rectification of Defects.
Activities comprise:
Scheduled and Unscheduled maintenance.
Routine Inspections.
Defect Rectification in accordance with the AMM, EMM or
Approved Documentation.
Testing, Repair and Overhaul.
Activities comprise:
Bench test, repair and overhaul of aircraft components other than
Engines and APUs.
COMPANY CAPABILITY LIST

Company Capability List of PIA Engineering & Maintenance shall be maintained by Chief
Engineer (Maintenance Operation Centre), under reference # E&M/CE(MOC)/CCL. The
list shall provide following information:
ATA Chapter No.

LRU Control No.
Description
Part No.
Vendor code
Shop allocation
Type of Repair
Company Capability list shall be compiled by integrating capabilities, for maintenance on

relevant components, from all divisions through respective Chief Engineers. This list shall
be submitted to Chief Engineer (Quality Assurance) for approval, against the approved
workscope. Approved list shall be available online (PIAC website, www.piac.com.pk).
CEM Chapter 3-3
Edition: 02
Revision: 05
Issue: March 11
Page 2 of 4
Deputy Chief Engineer (production) concerned shall maintain Shop Capability List for
respective section, endorsed by Chief Engineer (concerned).
Company Capability List shall be printed for presentation to the Competent Authority,
whenever called for. Deputy Chief Engineer (production) concerned shall review
Company Capability list, available online, on regular basis.
An amendment in Company Capability List, may be addition / deletion of any component
from list, enhancement / reduction of work scope (maintenance level) or a combination of
both.
a)
Amendment affecting scope of approval

Chief Engineer (Quality Assurance) shall evaluate any amendment affecting scope of
approval, forwarded to him by Chief Engineer (concerned). A letter from Chief Engineer
(Quality Assurance) and two copies of proposed amendments shall accompany the
request. Upon receipt of approval from the Competent Authority, Chief Engineer (Quality
Assurance) shall authorise Chief Engineer (Maintenance Operation Centre) / his nominee
for incorporating amendments and updating the Record of Revisions accordingly.
Record for amendments (letter of agreement, revised Approval Certificate, etc.) shall be
maintained by Chief Engineer (Quality Assurance). Chief Engineer (Maintenance
Operation Centre) shall transmit a feedback for incorporation to originator.
b)
Amendment not affecting scope of approval

Amendments in Company Capability List, such as addition / deletion of a component in
already approved category (Product Line), change in type and / or level of maintenance
for already listed component can be authorized by the Chief Engineer (Quality
Assurance).
Deputy Chief Engineer (production) concerned shall submit following details to Chief
Engineer (concerned):
Part number and description

LRU control number
Type or level of maintenance
Original Equipment Manufacturer
Maintenance data (reference / details)
Tool / test equipment required
Training / qualification requirements
Chief Engineer (concerned) shall review and if found justified, Request For Change in
CCL / Capability Enhancement shall be forwarded to Chief Engineer (Quality Assurance)
for endorsement. Chief Engineer (Quality Assurance) shall assess whether submitted
amendment request, with required information, is not affecting the scope of approval.
Upon verification, Chief Engineer (Quality Assurance) shall endorse the amendment,
communicating such change to the PCAA, within 72 hours.
Endorsement shall then be communicated to Chief Engineer (Maintenance Operation
Centre) for incorporation of amendments in Company Capability List. Originals of
amendment requests are retained with Chief Engineer (Maintenance Operation Centre),
whereas copies of these are sent to the originator for their record.
CEM Chapter 3-3
Edition: 02
Revision: 05
Issue: March 11
Page 3 of 4
CEM Chapter 3-3
Edition: 02
Revision: 05
Issue: March 11
Page 4 of 4
3-4
PIA AIRCRAFT FLEET MAINTENANCE CHECKS AND INTERVALS
3-4.1
PURPOSE
To define PIA Engineering & Maintenance policies regarding the administration of
maintenance checks and their intervals for aircraft under the PCAA Approval.
3-4.2
PROCEDURE
a)
General
PIA Fleet Maintenance Checks and Intervals, developed by Deputy Chief Engineer
(Maintenance Program & Reliability), shall be utilized for effective production planning
during aircraft maintenance checks in PIA Engineering & Maintenance.
3-4.3
Type of
Aircraft
PIA FLEET MAINTENANCE CHECKS AND INTERVALS

Line Checks
Transit
Layovers
** Daily check
Transit
Service check1
B777-200 / (Outstation
250FH
-300
& Base) Service check2
500FH
Daily check
36 elapsed Hrs.
Transit
(Outstation Weekly Check
B747-300
& Base) Not exceeding 8
elapsed days
Daily check
36 elapsed Hrs.
Transit
Weekly Check
B747-200
(Outstation Not exceeding 8
Combi
& Base)
elapsed days
110 FH
225 FH
Transit
(Outstation
*** Layover
) Pre-flight 36 elapsed Hrs.
A310-300
(12
Weekly Check
elapsed
(8 calendar
Hrs. at
Days)
Base)
Turnaround
Transit
B737-300 (Outstation (First Flight from
KHI,LHE,ISB,
& Base)
PEW)
Daily check
24 elapsed Hrs.
ATR42-500
Transit
Line check
(Outstation
48 elapsed Hrs
& Base)
Weekly Check
7 calendar Days
Pre-flight
Cessna
(Prior to
---first flight of
172N
the day)
Routine Checks
Major Checks
MID - D
75 days /
1000 FH
---
750 days
---
Not
exceeding
600FH
---
6000 FH /
18 Months
---
6 years
As per PCAA
ANO 92.0001
Requirements
Not
exceeding
600FH
---
6000 FH /
18 Months
---
6 years
As per PCAA
ANO 92.0001
Requirements
500 FH /
04 Months
---
As per PCAA
6000 FH /
6 Yearly 12 Yearly ANO 92.0001
24 Months
Requirements
250 FH
1000 FH
4000 FH /
15 Months
500 FH
---
5000 FH
Operation Operation Operation

Check 1 Check 2
Check 3
(50 FH)
(100 FH)
(150 FH)
---
'D'
* C of MR
Issuance
As per PCAA
3000 days ANO 92.0001
Requirements
As per PCAA
24000 FH ANO 92.0001
Requirements
Check 4C
20,000 FH
As per PCAA
ANO 92.0001
Requirements
Operation
Check 4
(200 FH)
As per PCAA
ANO 92.0001
Requirements
Certificate of Maintenance Review (C of MR) must be completed and signed by the PCAA authorized person, after base check
or before validation / renewal of Certificate of Airworthiness (C of A) and subsequently after every three months. C of MR shall
be retained for two years from its date of issue.
**
Before first flight of the day from KHI. Before 48 elapsed hours at ISB / LHE, if away from KHI.
*** In case, aircraft completes 36 elapsed hours at line station, layover check shall be performed when aircraft returns to base.
CEM Chapter 3-4
Edition: 02
Revision: 05
Issue: March 11
Page 1 of 2
CEM Chapter 3-4
Edition: 02
Revision: 05
Issue: March 11
Page 2 of 2
PART 4:
CEM Chapter 4-0
Edition: 02
Revision: 00
Issue: November 07
Page 1 of 2
CEM Chapter 4-0
Edition: 02
Revision: 00
Issue: November 07
Page 2 of 2
4-1
AIRCRAFT CERTIFICATES CONTROL PROCEDURE
4-1.1
PURPOSE
To define PIA Engineering & Maintenance policies regarding control of release
certificates related to aircraft / aircraft components.
4-1.2
PROCEDURE
a)
Certificate of Release to Service (CRS)

Certificate of Release to Service (CRS) shall be issued after overhaul, repair,
replacement, scheduled maintenance task, modifications and mandatory inspection
have been carried out in accordance with requirements prescribed by manufacturers of
aircraft / aircraft component.
i.
Line Maintenance
Certificate of Release to Service in Line Maintenance is given on Technical Log Slip

after carrying out a pre-flight check / required maintenance / defect rectification on
aircraft in accordance with applicable maintenance data by appropriately authorised
Certifying Staff.
ii.
Base Maintenance
Certificate of Release to Service in Base Maintenance is given on Task Card / ARO after
carrying out required maintenance tasks / subtask on aircraft in accordance with
applicable maintenance data by appropriately authorised Certifying Staff.
iii.
Overhaul Shops
Certificate of Release to Service in Overhaul Shops is given on LRU Tracking Tag /

Serviceable Tag (blue) after carrying out required maintenance on aircraft component in
accordance with approved maintenance data by appropriately authorised Certifying
Staff.
b)
Maintenance Release (MR)

Maintenance Release (MR) shall be issued for an aircraft subsequent to a major check
completion. Maintenance Release is issued to certify that all maintenance work,
specified in the approved maintenance schedule, have been completed in accordance
with applicable maintenance data. Maintenance Release shall only be issued when CRS
for all task / sub-tasks, required by Check-Work-Package, have been signed.
Maintenance Release is issued by a Certifying Staff authorised by Chief Engineer
(Quality Assurance) to issue Maintenance Release for a particular aircraft. List of such
authorisations shall be maintained by Technical Assistant to Chief Engineer (Quality
Assurance). Maintenance Release shall be issued in duplicate and one copy shall be
carried on board the aircraft and other is to archived with Technical Records.
c)
Certificate of Maintenance Review (C of MR)

Certificate of Maintenance Review (C of MR) shall be issued for an aircraft after a major
check or before Validation / Renewal of Certificate of Airworthiness and subsequently
after every three months. The certificate is issued to certify that all maintenance
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specified in approved maintenance schedule, mandatory modifications and all other

mandatory requirements have been appropriately carried out within specified time period
and documented accordingly. The certificate shall be issued in duplicate, one copy shall
be carried on board the aircraft and other is to be archived with maintenance records.
Certificate of Maintenance Review shall be issued alongwith C of MR Status Report
and C of MR Renewal Record Sheet as sampled in ANO 92.0001 Appendix J.
Airworthiness Directorate, CAA (Pak), shall authorise to an appropriately qualified /
experienced Aircraft Engineer holding full set A & C or full set X & R to issue C of
MR. CAA (Pak) approved Chief Engineer / Deputy Chief Engineer shall only be
considered as authorised persons for issuance of C of MR. Technical Assistant to Chief
Engineer (Quality Assurance) shall maintain such list of authorisations.
d)
Certificate of Fitness for Flight (C of FF)

Certificate of Fitness for Flight (C of FF) shall be issued prior to Test Flight, to certify that
aircraft and aircraft systems are airworthy and the aircraft is fit to perform a test flight in
accordance with requirements prescribed by the manufacturer and regulations of the
CAA (Pak).
Certificate of Fitness for Flight shall be issued by a Certifying Staff authorised by Chief
Engineer (Quality Assurance). List of such authorisations shall be maintained by
Technical Assistant to Chief Engineer (Quality Assurance). The certificate shall be valid
for a period of seven days from the date of its issue and shall be retained for two years.
e)
Certificates Onboard
Following aircraft certificates are carried onboard. All such certificates have validity
dates and are subjected to renewal
Certificate of Airworthiness (C of A)
Maintenance Release (MR)
Certificate of Maintenance Review (C of MR)
Certificate of release to service (on aircraft Technical Log)
Certificate of Registration
Air Operator Certificate
Insurance Certificate.
Noise Certificate
Certificate of Radio Installation
Licence for Radio set Operators
Weight and Balance Schedule
Certifying Staff issuing Certificate of Release to Service (CRS) for aircraft in Line
Maintenance, shall verify above-mentioned certificates on board.
CEM Chapter 4-1
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Revision: 00
Issue: November 07
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4-2
CONCESSION ASSESSMENT AND CONTROL PROCEDURE
4-2.1
PURPOSE
To define PIA Engineering & Maintenance policies for concessions sought from the
Competent Authority regarding deviations from aircraft maintenance schedule, overhaul
and test schedule, instructions of Overhaul / Repair Manuals or other mandatory
requirements.
4-2.2
GENERALITIES
Induction of new aircraft / aircraft component, hold-up of aircraft spare in unavoidable
circumstances are examples of situations, where it is very difficult for the Organization to
manage qualified personnel for Maintenance Certification, follow Aircraft Maintenance
Schedule or comply with the schedule / mode for an Airworthiness Directive (AD) or
mandatory requirement.
Whenever such an exigency arises, PIA Engineering & Maintenance shall submit an
application to the Competent Authority for concession, clearly defining specific period of
time to facilitate / continue the operation without compromising on the safety /
airworthiness standards. Instance, whereby a concession is requested shall be
categorized under the following main areas:
4-2.3
Unavailability of qualified personnel for maintenance certification on aircraft / aircraft

component.
Deviation from approved aircraft maintenance schedule / overhaul life of aircraft
component.
Deviation from the Airworthiness Directives / mandatory modification in terms of
specified time schedule / mode of compliance.
PROCEDURE
Before submission of application for concession, Chief Engineer (concerned) must adopt
all measures to resolve the situation at divisional level. If not viable, Technical Assistant
to Chief Engineer (Quality Assurance) shall be contacted to prepare a case for
concession, providing all relevant information.
Prior to submission of an application regarding concession for aircraft maintenance
schedule or Airworthiness Directive / mandatory modification, Chief Engineer (Quality
Assurance) shall thoroughly assess all aspects, particularly the impact of safety /
Airworthiness Standards of the aircraft / aircraft component.
Chief Engineer (Quality Assurance) shall formally submit a request for grant of
concession to the CAA (Pak) Airworthiness Directorate through the respective field office
on form CAA-056 (in duplicate), furnishing complete justification of case, one week prior
to the affectivity date.
Scope of concession shall be exercised upon receipt of Approval from the Competent
Authority. After the endorsement of subject concession, Technical Assistant to Chief
Engineer (Quality Assurance) shall communicate the authorisation to all concerned in
the Organization. All concession cases shall be serially numbered for tracking purposes.
Each case for concession shall be followed up and subsequently shall be recorded and
archived by Technical Assistant to Chief Engineer (Quality Assurance).
4-2.4
CONCESSION TERMINATION REPORT
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Upon expiry of granted concession or whenever such requirement stands concluded,

Chief Engineer (Quality Assurance) shall submit a Concession Termination Report
(CTR) to the respective CAA (Pak) field office. A copy of the Concession Termination
Report (CTR) shall also be archived with the respective case file.
Technical Assistant to Chief Engineer (Quality Assurance) shall clearly communicate
such termination to all concerned at the same time, who have previously been informed
of granted concession, to avoid any ambiguity. Record for such communication shall be
maintained at the office of Technical Assistant to Chief Engineer (Quality Assurance).
CEM Chapter 4-2
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Revision: 00
Issue: November 07
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4-13
SUPPLIER EVALUATION AND SUBCONTRACT CONTROL PROCEDURE
4-13.1
PURPOSE
To describe PIA Engineering & Maintenance policies regarding suppliers evaluation,
qualification, inclusion in Approved Vendor List (AVL) and performance follow-up of such
approved vendors for aircraft components (rotable / repairable / consumable), material
(consumable / raw), tools, test equipment and maintenance services.
4-13.2
PROCEDURE
a)
General
All aircraft components intended to be installed on aircraft / aircraft component (NHA

Next Higher Assembly), shall be accompanying applicable authorised release certificate
issued by Original Equipment Manufacturer (OEM) or OEM authorised distributor
explicitly EASA Form 1, FAA Form 8130-3 or TCA 24-0078 (Refer Company Exposition
Manual Chapter 6-1 for details of authorised release certificates).
Procurement of aircraft components, material and tooling / test equipment shall be
made through Purchase Order, from vendor listed in effective Approved Vendor List
(Procurements), maintained by General Manager (Procurement). On the other hand,
Repair Orders for maintenance and calibration services shall be made to maintenance
providers listed in effective Approved Vendor List (Services), managed by Chief
Engineer (Maintenance Operation Centre). Amendment in both lists shall only be made
after obtaining approval from Chief Engineer (Quality Assurance).
Requisition for aircraft components (parts / consumables) shall be made in order of
priority to one of the following sources, as per laid down categorization / sequence:
i
ii
iii
iv
Original Equipment Manufacturer (OEM) of an aircraft / aircraft component

Distributor, recommended / authorised by the OEM in maintenance data
Airline / maintenance organization holding approval / acceptance from PCAA
Part supplier providing aircraft components / material with applicable authorised
certificates from Original Equipment Manufacturer (OEM), PCAA, EASA, FAA or
TCCA Approved Maintenance Organisation
(Note: aircraft component, obtained from part supplier, shall have clear traceability to
the source and back-to-birth history, if applicable.)
Material (fabric, adhesives or raw material) and tooling / equipment with approved
specifications, not requiring authorised release shall be accepted with Certificate of
Conformity from supplier national regulatory authority / Original Equipment Manufacturer
(OEM). Suppliers for material and tooling / test equipment, recommended / authorised
by Original Equipment Manufacturer (OEM) in maintenance data and approved by Chief
Engineer (Quality Assurance) shall be included in Approved Vendor List.
Maintenance services may also be contracted to PCAA Approved Technical Handling
Agents at line stations, under technical handling agreement, to ensure that aircraft is fit
for intended flight. Substantial maintenance on aircraft / aircraft components such as
heavy aircraft maintenance and engine overhaul may be outsourced under maintenance
contracts to maintenance providers, holding valid PCAA Approval. Other aircraft
components and tooling / test equipment shall be sent for repair / calibration to service
providers, approved by PIA Engineering Quality Assurance.
Customer-provided aircraft components / material for fitment on its own aircraft, with
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applicable authorised release certificate showing clear traceability, shall be acceptable.

Copy of authorised release certificate must be required with customer serviceability
documents (certificate / tag) as demonstration of component / material traceability.
b)
Evaluation for Parts / Material / Tooling Suppliers

Prior to inclusion in Approved Vendor List (Procurements), comprehensive evaluation
process for vendor shall be implemented. Such vendor shall provide aircraft components
with applicable authorised certificates from Original Equipment Manufacturer (OEM),
EASA, FAA, TCCA or PCAA Approved Maintenance Organisation.
Original Equipment Manufacturer and its distributor, recommended / authorised in the
maintenance data shall directly be included in Approved Vendor List, upon receipt of
initial request from General Manager (Procurement). However, relevant documents
showing traceability shall be provided with such request.
Chief Engineer (Quality Assurance), upon receipt of initial request from General
Manager (Procurement), shall despatch Vendor Approval Questionnaire (Form #
EM/SD&D/GEN084) to potential supplier for evaluation of scope. All essential
information and relevant documents, provided by potential supplier, shall be reviewed by
Deputy Chief Engineer (Quality Audit) for conformance to statuary and organizational
requirements. Subsequent to evaluation, suppliers data shall be presented to Chief
Engineer (Quality Assurance) on Supplier Qualification and Follow-up Sheet (Form #
EM/SD&D/GEN087) alongwith recommendation.
Chief Engineer (Quality Assurance) shall issue Vendor Approval Certificate (Form #
EM/MP&R/GEN083) clearly stating desired scope and limitations. Original shall be
despatched to qualified vendor through General Manger (Procurement). Copies shall be
distributed within the Organisation for information / records. All vendor approval records
shall be controlled and archived by Deputy Chief Engineer (Quality Audit).
Qualified supplier shall be included in the Approved Vendor List (Procurements) for
following categories:
i
ii
iii
Aircraft parts and spares

Raw and consumable materials
Tools and Equipment
Whenever there arises urgent need of aircraft part / material / tool / equipment to meet
operational requirement and availability of such item is only viable from unapproved
source, General Manager (Procurement) shall submit request for One Time Approval of
Vendor alongwith relevant information to Chief Engineer (Quality Assurance). Purchase
Order for particular item shall only be issued after obtaining such approval.
Potential vendor shall be evaluated by Deputy Chief Engineer (Quality Audit) on priority
on the basis of provided / available information and recommendation shall be made
upon satisfactory assessment. Chief Engineer (Quality Assurance) shall issue One
Time Approval of vendor to the supplier.
c)
Evaluation for Maintenance Providers

Approved Vendor List (Services) shall be maintained by Chief Engineer (Maintenance
Operation Centre) for following categories:
i
Aircraft Technical handling at line stations
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ii
iii
iv
v
Aircraft heavy maintenance (base check, major repairs, etc.)

Engine / APU / landing gear overhaul
Aircraft components repair services
Calibration services for tools / equipment
For aircraft technical handling, Chief Engineer (Maintenance Operation Centre) shall
submit request to Chief Engineer (Quality Assurance) for inclusion of Technical Handling
Agent in Approved Vendor List (Services). Such request shall accompany pertinent
information for organisation and certifying staff alongwith copies of AME licences. Upon
successful evaluation, Chief Engineer (Quality Assurance) shall apply to PCAA for
approval of Technical Handling Agent. Grant of approval by PCAA shall qualify
Technical Handling Agent to be included in Approved Vendor List.
For substantial maintenance (heavy aircraft maintenance and engine / APU / landing
gear overhaul), Chief Engineer (Quality Assurance) shall perform initial evaluation prior
to sending an application to the PCAA. Upon grant of approval by PCAA, maintenance
provider shall be considered for inclusion in Approved Vendor List.
Original Equipment Manufacturer (OEM) and its authorised vendor, providing aircraft
component repair and calibration services for tooling / test equipment shall directly be
included in Approved Vendor List, upon issuance of approval by Chief Engineer (Quality
Assurance). In such case, request from Chief Engineer (Maintenance Operation Centre)
shall accompany relevant documents necessary for evaluation.
d)
Contracts Management
Unless otherwise not possible or not in interest of Organisation, maintenance contracts
shall be non-exclusive. For all contracts (exclusive / non-exclusive), the final authority
shall be in accordance with effective Schedule of Powers.
Deputy General Manager (Finance) Engineering shall provide expertise on financial
issues. Draft contract shall be submitted to obtain clearance from Legal department, if
deemed necessary.
i
Contracts with Vendors
Chief Engineer (Maintenance Operation Centre), in consultation with Chief Engineer

(Quality Assurance), shall manage maintenance contracts for outsourced substantial
maintenance such as heavy aircraft maintenance and engine / APU / landing gear
overhaul, in addition to technical handling agreements. Once finalised, Chief Engineer
(Maintenance Operation Centre) shall sign the maintenance contract on behalf of PIA
Engineering & Maintenance, being Operator.
It shall be ensured by the Signatory that maintenance contract, made with maintenance
provider (Contractor), identify specifically industry standard to be used during
maintenance and certification activities. Contracts shall further include:
Reference to approval process for Contractor by Operator and Operators Authority

List of facilities including satellite locations where maintenance is to be performed
Scope of approvals, technical requirements and level of maintenance
Obligations of both parties and their regulatory counterparts on airworthiness issues
Reference to Contractors approved exposition explaining applicable regulations,
safety requirements and quality management system
Provisioning and control of logistics, turn around times, warranties, etc.
Effective reporting process to immediately notify any significant defect to Operator
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ii
Access to Contractors facilities for Operators Quality Assurance / Authority

Process for control of deviations from maintenance data
Provisioning of technical records to Operator for assessment of achievement of
ongoing quality levels
Contracts with Customer Organisations
For maintenance services, contract shall be made with customer organisation. Contracts
formulated in accordance with PCAA regulations, shall contain following information:
Pertinent aircraft / aircraft component identification

Scope of approvals, technical requirements and level of maintenance
Obligations of both parties and their regulatory counterparts on airworthiness issues
Management of applicable maintenance data
Technical records requested by Customer
Customer obligations for provisioning of maintenance data, components / material,
work order, approved maintenance schedule, defect reporting, release to service and
continued airworthiness requirements.
Turn around times, warranties, etc.
Effective reporting process to immediately notify any significant defect to Customer
Reference to Contractors exposition explaining quality management system
Provisioning of technical records to Operators Engineering for assessment of
achievement of ongoing quality levels
Contracted maintenance tasks shall never exceed the PCAA approved scope of work /
capabilities. Technical aspects of each contract shall be readily available, whenever
deemed necessary by the Competent Authority.
Chief Engineer (Engineering Business Development) shall draft maintenance contracts,
consulting Chief Engineer (Quality Assurance) with regards to PCAA approval. Other
divisions may be contacted for issues pertaining to approved Company Capability List,
continuing airworthiness and maintenance activities. Upon approval, Chief Engineer
(Engineering Business Development) shall sign contract on behalf of PIA Engineering &
Maintenance.
e)
Procurement of Stores
Purchase Order for an aircraft component / material / tooling / test equipment shall be
generated by Deputy General Manager (Purchase) concerned. For each procurement, a
statement requesting appropriate authorised release certificates shall be made on the
Purchase Order.
Repair Orders, in a similar manner, shall only be generated for maintenance /
calibration services by Deputy chief Engineer (Repair Abroad). A statement requesting
appropriate authorised release certificates shall be made on the Repair Order.
f)
Market Research
Procurement of aircraft component (rotable / consumable), material (consumable / raw)
and tooling / test equipment, etc. shall be made from suppliers listed in Approved Vendor
List (Procurements). General Manager (Procurement) shall be responsible for market
research of potential suppliers and initiating request to Chief Engineer (Quality
Assurance), for evaluation of such supplier.
For aircraft / aircraft components maintenance and calibration services for tooling / test
equipment, Chief Engineer (Maintenance Operation Centre) shall be responsible for
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market research and initiating request to Chief Engineer (Quality Assurance), for
evaluation of supplier.
g)
Vendors Follow-up
All approved vendors / service providers shall be made obligated to follow Terms &
Conditions provided in Vendor Approval Certificate. For any change in Company
Name, location or scope of approval, Chief Engineer (Quality Assurance) shall issue a
revised Vendor Approval Certificate. Deputy Chief Engineer (Quality Audit) shall control
following items for each vendor:
Vendor approval questionnaire

Supplier correspondences and provided documents
Supplier Qualification and Follow-up sheet
Certificate of approval (copy)
Vendors qualification for Organisation included in Approved Vendor List (Procurements)

shall be reviewed by Deputy Chief Engineer (Quality Audit) every two years. In addition,
Technical Assistant to Chief Engineer (Quality Assurance) shall generate monthly report
on objections / discrepancies raised during incoming stores inspections.
Service providers included in Approved Vendor List (Services) shall be reviewed through
PIA Reliability Program for aircraft / aircraft components, in coordination with Technical
Services Engineering.
General Manger (Procurement) / Chief Engineer (Maintenance Operation Centre) may
be informed by Chief Engineer (Quality Assurance) as to whether vendor / service
provider qualification shall be maintained, suspended or withdrawn by means of Supplier
Qualification and Follow-up Sheet. Record for a particular supplier shall be archived
three years from the date, on which the supplier provided last services.
An access to Approved Vendor List, Purchase / Repair Orders and suppliers facility for
audit with prior notification to Chief Engineer (Quality Assurance) and concerned vendor
shall be granted whenever deemed necessary by the Competent Authority.
CEM Chapter 4-13
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Revision: 05
Issue: March 11
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CEM Chapter 4-13
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Revision: 05
Issue: March 11
Page 6 of 6
PART 5:
CEM Chapter 5-0
Edition: 02
Revision: 00
Issue: November 07
Page 1 of 2
CEM Chapter 5-0
Edition: 02
Revision: 00
Issue: November 07
Page 2 of 2
5-1
RETURNS TO THE CAA (PAK) ON PIA ENGINEERING & MAINTENANCE

ACTIVITIES
5-1.1
PURPOSE
To define PIA Engineering & Maintenance policies regarding preparation and
submission of monthly return on PIA Engineering & Maintenance activities, related to
aircraft / aircraft components, to the CAA (Pak) Airworthiness Directorate.
5-1.2
PROCEDURE
a)
General
It is the statuary requirement of the CAA (Pak) Airworthiness Directorate to submit a
monthly Engineering Statistical Return of all aircraft in PIA fleet. The report shall be
submitted on CAA form No. RCN/842/Rev-B.
b)
Engineering Statistical Return

Monthly statistical returns shall be prepared by Deputy Chief Engineer (Technical
Services Engineering) concerned for maintenance related activities on PIA aircraft /
aircraft components at the end of each month. Such returns from all areas shall be
compiled and reviewed by Chief Engineer (Airworthiness Management). A monthly
report shall be submitted to the Competent Authority by mid of successive month.
Following information shall be provided in the monthly statistical return:
i.
Serviceability of Aircraft
ii.
Engines Spare Float
iii.
Number of spare engines

Type and serial number
Hours / Cycles since new or complete overhaul
Particulars of Certifying Staff
iv.
Registration mark
Type of aircraft
Manufacturing serial number
Type of engine & serial numbers
Base station of the aircraft
Certificate of airworthiness expiry date
Serviceability in number of days
Flight Hours
Actual oil & fuel consumption per flying hour in litres
Total engine hours since new or complete overhaul
AME / Approval number

Name & description
AME endorsement and approvals held
Date of joining
Date of leaving station
Station of present posting
Accidents / Incidents / Special Occurrences
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v.
Date of occurrence
Flight Number
Location of occurrence
Registration mark
Type of aircraft
Details of occurrence
Rectification Status
Delays
vi.
Registration mark
Type of aircraft
Station
Summary of delays (Technical, Non-Technical, Total).
Major checks of aircraft and heavy maintenance / overhaul of engines
Registration marks
Engine type & serial number
Check intervals
Aircraft weighing date
Date of test flight / Engines Tests on Test Bed
CEM Chapter 5-1
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Revision: 00
Issue: November 07
Page 2 of 2
5-2
RELIABILITY MONITORING PROGRAMME FOR AIRCRAFT / AIRCRAFT

COMPONENTS
5-2.1
PURPOSE
To define PIA Engineering & Maintenance policies regarding reliability monitoring of
aircraft / aircraft components through a comprehensive Reliability Programme.
5-2.2
PROCEDURE
a)
General
To maintain PIA aircraft fleet in continued state of airworthiness, it is ensured that all PIA
aircraft / aircraft components shall be maintained in accordance with approved
maintenance schedule. Such schedule necessitates accomplishment of scheduled and
as well as unscheduled maintenance tasks to maintain inherent design reliability levels
for aircraft / aircraft component.
Reliability Programme improves comprehensive maintenance schedule to ensure that
adequate maintenance is being performed at proper intervals to prevent any system
deterioration and restore aircraft's inherent reliability. PIA maintenance schedule utilizes
three maintenance types (Hard Time, On-Condition and Condition Monitoring).
i.
Hard Time
Preventative means, in which known deterioration of an item is limited to an acceptable

level by performing maintenance at intervals related to time in service (calendar time,
number of cycles / landings, etc.). Prescribed actions normally include servicing and
such other actions as overhaul, repair, replacement in accordance with maintenance
data so that the affected aircraft system / component / structure is replaced / restored to
such a condition that it can be released to service for a further specified period.
ii.
On-Condition
On-condition is also preventative method, but in this case, aircraft system / component /
structure is inspected / tested at specified intervals to determine condition. such an
inspection may reveal need for servicing action. Basic reason for such maintenance is to
remove an aircraft system / component / structure before its failure in service.
iii.
Condition Monitoring
Condition Monitoring is not a preventative maintenance. Statistical data obtained from

operational assessment is collected, analyzed and interpreted on a continuing basis as
means of implementing corrective actions.
b)
PIA Reliability Programme

PIA Reliability Programme is information system that enables data on maintenance
experience gained from effective maintenance schedule, to be collected, compiled and
analyzed so that condition of aircraft can be ascertained. Thus appropriate requirement
is initiated for accomplishment at proper intervals to improve aircraft's inherent reliability.
Reliability data is collected for aircraft / aircraft components for overall surveillance.
Analysis of collected data shall also indicate performance and effectiveness of PIA
maintenance schedule. Information collected under Reliability Programme shall vary
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according to exact needs.

All collected data is sorted and analysed by Deputy Chief Engineer (Maintenance
Program & Reliability). It shall be assured that any adverse defect rate, trend or apparent
failure is identified. Such aircraft / aircraft components data shall be summarized for
review by Deputy Chief Engineer (concerned) as per allocation of such aircraft / aircraft
components.
Deputy Chief Engineer (concerned) shall then prepare and submit a report against each
investigation providing reasons / justifications and recommended corrective action to
Reliability Review Board (MRB).
Deputy Chief Engineer (Maintenance Program & Reliability) shall prepare instructions for
actions to be taken on identified aircraft / aircraft components, finalized by PIA
Maintenance Review Board. The instructions shall then be despatched to Deputy Chief
Engineer (concerned) for follow-up of the corrective action implementation.
With support of Reliability Programme, maintenance schedule shall be amended and
submitted to the Competent Authority for Approval. An annual audit to determine
effectiveness of Reliability Programme shall be carried out Engineering Quality
Assurance.
CEM Chapter 5-2
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Revision: 00
Issue: November 07
Page 2 of 2
5-3
ACCIDENT / INCIDENT REPORTING AND INVESTIGATION PROCEDURE
5-3.1
PURPOSE
To define PIA Engineering & Maintenance policies for reporting of accident / incident /
reportable defect arising within or outside Pakistan, to the Competent Authority.
Investigations procedure, followed by initial reporting of accident / incident / reportable
defect defines policies to determine the root cause in view of establishing appropriate
corrective actions to prevent recurrence.
5-3.2
PROCEDURE
a)
General
Accident / incident / reportable defect on PIA owned / operated aircraft shall be
immediately reported to the Competent Authority by Deputy Chief Engineer (Technical
Services Engineering Line Maintenance) concerned giving following information using
fastest means available:
Type, Nationality and registration mark of aircraft.

Name of the Pilot in command of aircraft.
Date and time when the accident/incident occurred
Last departure point, intended landing point of aircraft and the nature of flight.
Location of the accident with reference to some easily defined geographical point.
Number of fatalities (if any) and injured, where possible names of each individual.
Nature and cause of the accident as far as known.
Extent and type of damage to the aircraft.
Investigations are carried out with not to ascribe blame but to determine exact causes for
identifying corrective actions to prevent recurrence. Investigation shall be objective and
exhaustive, final report must be precise and concise with recommendations addressed
to relevant division / department. Personal opinions should be avoided.
b)
Reporting of Defect
All reportable defects shall be reported on Form CAA-055 to Airworthiness Field office
alongwith investigation report and necessary action taken to prevent recurrence, within
48 hours of the occurrence. CAA (Pak) Airworthiness Notice No. 09 shall be used for
ready reference of reportable defects.
If nature of reportable defect is such that immediately threatens safety of aircraft /
personnel (onboard) / equipment, requires rectification before further flight / operation or
calls out inspection of other aircraft for such defect, defect must be reported to
Airworthiness Field office within 24 hours of finding of defect.
If Investigation of reportable defect could not be concluded within reporting time, the
defect shall initially be reported alongwith progress reports. Final report shall be
submitted on completion of the investigation.
Defective aircraft component / material shall be held for further investigation by the
Competent Authority. However if defective part is required urgently for rectification and
reuse, request shall be made to Airworthiness field Office for grant of permission.
c)
Investigation Process
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Deputy Chief Engineer (Technical Services Engineering) concerned shall generate an

incident report, after obtaining all relevant details encompassing accident / incident /
reportable defect. A comprehensive response is sought from Deputy Chief Engineer
(production) concerned with an agreed target date.
Following shall be considered significant while performing investigations:
Precise timings of all events / activities / conditions

Immediate spot check
Photographic documentation of evidence / events and conditions
Removal and quarantine of FDR / CVR if necessary
Interviews of witnesses
Quarantine of all evidence
Following guidelines shall be adhered to for raising an incident report:
Nature of defects shall, as far as possible, reflect exact wordings of original report.
Report shall be itemised for ease of reference.
Photographs, diagrams shall be included for ease of understanding.
Reliability of affected component shall be reviewed.
If defect involves component, requiring disassembly by some other organization,
incident report shall be left open or pending till a technical report is received.
Conclusion shall identify the cause of accident / incident / reportable defect.
Corrective actions shall be recommended to relevant division / department.
Deputy Chief Engineer (Technical Services Engineering) concerned shall forward draft
of incident report to Chief Engineer (Quality Assurance) who shall submit finalized report
to the Competent Authority alongwith relevant documents / information.
Chief Engineer (Quality Assurance) shall despatch a copy of report to Deputy Chief
Engineer (Technical Services Engineering) concerned for records. Deputy Chief
Engineer (Technical Services Engineering) concerned shall coordinate with Deputy
Chief Engineer (production) concerned for implementation of the corrective action.
CEM Chapter 5-3
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Revision: 00
Issue: November 07
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5-4
SURVEILLANCE PROCEDURE FOR FUEL STORAGE FACILITIES
5-4.1
PURPOSE
To define PIA Engineering & Maintenance policies regarding surveillance of fuel storage
at the suppliers facilities.
5-4.2
PROCEDURE
a)
Generalities
Surveillance of fuel storage facilities includes periodic spot checks to ensure availability
of acceptable quality of fuel for aircraft refuelling. Sample check at delivery point of
supplier storage facility is required on must basis, if quality check of the fuel at refuelling
is inadequate.
If the repeated contamination of fuel is observed on refuelling, it is necessary to direct
the supplier for a sample to be taken from fuel storage facility.
b)
Process
Deputy Chief Engineer (AS) Technical Services Engineering Line Maintenance shall
administer spot checks for fuel storage facilities surveillance on regular basis. Aircraft
Engineer (AS) Technical Services Engineering Line Maintenance shall perform
recorded spot checks of fuel storage facilities. Following checks shall be performed
during such surveillance visit:
Inspection of fuel storage tanks for rust, etc.

Results of Millipore test of fuel
Traces for water in the fuel during storage
Filter / separator availability and its inspection / check interval with proper recording
must be ensured. Such a filter / separator used while transferring fuel from storage to
the fuel vehicle.
Any special checks performed by supplier on fuel storage after calamities like heavy
rain / flooding, etc.
Deputy Chief Engineer (AS) Technical Services Engineering - Line Maintenance shall
maintain results of such spot checks. Any significant fuel contamination shall be
considered as Reportable Defect and must be reported by Deputy Chief Engineer (AS)
Technical Services Engineering Line Maintenance to the Competent Authority on Form
CAA-055 (Refer CEM Chapter 5-3).
CEM Chapter 5-4
Edition: 02
Revision: 00
Issue: November 07
Page 1 of 2
CEM Chapter 5-4
Edition: 02
Revision: 00
Issue: November 07
Page 2 of 2
PART 6:
CEM Chapter 6-0
Edition: 02
Revision: 00
Issue: November 07
Page 1 of 2
CEM Chapter 6-0
Edition: 02
Revision: 00
Issue: November 07
Page 2 of 2
6-15
AIRCRAFT / AIRCRAFT COMPONENTS PAINTING PROCEDURE
6-15.1
PURPOSE
To define PIA Engineering & Maintenance policies regarding painting / striping /
polishing / finishing / refinishing / of aircraft / aircraft components so as to avoid any
possibility that could cause an unairworthy condition for aircraft / aircraft component.
6-15.2
PROCEDURE
a)
Paint Jobs Requiring Certificate of Release to Service (CRS)

Following are tasks, but not the only tasks, related to painting / striping / polishing /
finishing / refinishing work that requires a separate Certificate of Release to Service:
Painting on control surfaces and critical lifting surfaces

Painting in area with critical orifices, like pitot and static ports
Painting involving mandatory markings
Finishing of Radome, antenna and composites used in primary / secondary surfaces
Extensive polishing of surfaces where fastener head dimension are critical
Conversion from paint finish to polished metal
In case, painting on the entire aircraft or large portion of aircraft is required, separate
Task card / ARO shall be generated for each of the subtask mentioned above.
b)
Certificate of Release to Service (CRS)

Certifying Staff, holding appropriate category Airframe rating, shall issue Certificate of
Release to Service after successful completion of paint job. Any other signatory would
require CAA (Pak) Airworthiness Directorate authorisation to issue such Certificate of
Release to Service. Certifying Staff, issuing such Certificate of Release to Service, shall
take responsibility of the process, ensuring that:
c)
Bill of work (in form of Task card / ARO) is available for each paint job being
performed and that no paint job is carried out without an available Bill of work.
Approved maintenance data is available and is being referenced.
Instructions from paint manufacturer are available and being complied with.
Before commencing paint job, work force is briefed according to Bill of work and is
supervised throughout the process.
Weight and balance requirements for control surfaces, being painted, have been
catered for as per approved maintenance data.
Provisioning was made for corrosion detection after removal of paint.
Corrosion inhibition compounds, removed by solvents / paint removers, have been
appropriately restored in areas adjacent to those being repainted.
Excessive paint thickness is avoided to evade possible hindrance to NDT techniques
In case of inadvertent placard / marking deletion, proper restoration has been made.
Paint Checklist has been followed and signed accordingly by personnel, supervising
the paint job.
Additional Information
Following are the cases of potential damage / hazards and must be avoided:
i.
Inadvertent placard / marking deletion, failure to renew them or comply with

required specification (Registration marks, mandatory door markings and break-in
CEM Chapter 6-15
Edition: 02
Revision: 00
Issue: November 07
Page 1 of 2
ii.
iii.
iv.
v.
zone identification).
Blockage of vents / drains and other openings by debris, masking tape and
residues of paint remover, paint or particle blast material. Possible ingress of water
into fuel tanks through vent apertures or filler cap seals when using high-pressure
hoses for washing down.
Jamming of flight control and landing gear mechanisms by preparation treatments
and paint.
Inadequate finishing schemes of manufacturer for antennas and Radomes.
Damage caused during preparation work that could adversely affect structural
integrity of the aircraft, such as:
Reduction in fastener head size by uncontrolled use of power tools and

abrasive media.
Surface scratching by use of paint scrapers.
Degrading of composite surface by abuse of particle blasting technique.
Aluminium surface contamination by steel wool particles.
Use of incorrect chemical paint strippers.
vi.
Damage of transparencies, composites and sealants by solvent / paint removers

due to inadequate protection and / or retention of these products in crevices.
vii. Loss of current mass balance moments on flight control surfaces.
viii. Uncontrolled variations to aircraft basic weight.
ix. Variation to surface profile and aerodynamic smoothness at critical points such as
surface leading edges, by uncontrolled use of fillers or excessive paint thickness.
x.
Effects of excessive paint thickness on Non Destructive Testing techniques such
as Eddy Current / Ultrasonic Inspection.
d)
Painting / Finishing on Aircraft Components

Complete painting / finishing of aircraft components shall be carried out as per relevant
instructions detailed in approved maintenance data. If separate maintenance data does
not exist, as in case on various interior panels of aircraft, then relevant instructions in
Aircraft Maintenance Manual (AMM) or instruction of Deputy Chief Engineer (production)
concerned paint shop are to be followed.
Such paint jobs shall be initiated using Fractional Work Order and concluded by signing
Work Accomplishment advice at the bottom of Fractional Work Order.
CEM Chapter 6-15
Edition: 02
Revision: 00
Issue: November 07
Page 2 of 2
6-16
AIRCRAFT WEIGHING AND TEST FLIGHT PROCEDURE
6-16.1
PURPOSE
To define PIA Engineering & Maintenance policies regarding Aircraft Weight and
Balance check in accordance with Aircraft /Maintenance Schedule and test flights
requirements to avoid any possibility that could cause an unairworthy condition for
aircraft / aircraft component.
6-16.2
PROCEDURE
a)
Aircraft Weight and Balance

Repeat determination of weight and centre of gravity of aircraft shall be accomplished in
accordance with the maintenance program or if considered necessary in the light of a
flight reported snag or as and when required by the PIA Flight Operations.
As per the CAA (Pak) regulations, if the basic weight is estimated to have changed by
more than 0.5 percent of maximum certified take-off weight or if the centre of gravity is
estimated to have changed by more than 0.5 percent of MAC (mean aerodynamic chord)
then the aircraft shall be re-weighed physically.
It shall be the responsibility of the PIA Flight Operations to keep a complete, current and
continued record of changes in empty weight and empty centre of gravity. PIA
Engineering & Maintenance shall also keep records of performed weight and balance.
At least two working days before the estimated release date of the aircraft from a major
check , Chief Engineer (Base Maintenance) sends advice to Flight Operations and to
Deputy Chief Engineer (Technical Services Engineering) Base Maintenance indicating
expected release date of aircraft and flight on which it is scheduled to depart after
release, together with following data.
List of all Modifications and Engineering Change Orders (ECOs) incorporated or any
configuration change, noting against each the resultant change in basic weight and
the change in basic moment.
List of all significant structure repairs carried out, noting against each the respective
change in basic weight and the change in basic moment.
Weighing and determination of centre of gravity is carried under supervision of Deputy

Chief Engineer (Technical Services Engineering) Base Maintenance. Representatives of
PIA Flight Operations and Competent Authority are present during weight and balance
activity. Records of activity are shall be maintained by Deputy Chief Engineer (Technical
Services Engineering) Base Maintenance.
b)
Test Flight
A ground and flight test is performed after completion of a heavy maintenance visit. A
flight test will also be performed if a problem cannot be duplicated on ground by means
of standard maintenance checks, or if maintenance manual calls for it after a
maintenance action.
In consultation with the Chief Pilot Technical (Flight Operations department) a test flight
plan will be defined. Chief Engineer (Quality Assurance) shall authorize for Test Flight. A
test flight plan may also be defined in consultation with customer in case where operator
is different from PIA.
CEM Chapter 6-16
Edition: 02
Revision: 00
Issue: November 07
Page 1 of 2
i.
Authority
The call for Test Flight of an aircraft can be raised by any of the following:
Aircraft Engineer (Line Maintenance / Base Maintenance) concerned

Deputy Chief Engineer (Line Maintenance / Base Maintenance) concerned
Chief Engineer (Line Maintenance / Base Maintenance / Quality Systems)
Chief Pilot (Technical)
Test Flight report will be given by the pilot on the standard Flight Operations Proforma
for the aircraft type as appropriate or on the Aircraft Technical Log for the
information/record for further necessary action by PIA Engineering and Maintenance
personnel. Necessary number of Aircraft Engineers (concerned) may be on board the
aircraft for observation or for recording purposes during the Test Flight.
ii.
Applicability
Test flight shall be carried out for the following case:
iii.
Following upon major maintenance, repair, conversion or modification which may

effect the operation or flight characteristics of an aircraft .
For the purpose of performance evaluation with respect to flight characteristics, fuel
consumption, engine power checks etc.
To facilitate in trouble shooting a reported defect in a system or component if the
fault could not be reproduced during the prescribed ground checks.
Following upon repair done to the aircraft as a result of major damage.
On specific requirement by Chief Engineer (Quality Assurance)
On specific requirement by Chief Pilot (Technical)
Limitation
A Test Flight is not to be carried out unless :
A valid "Certificate of Fitness for Flight" has been issued following major
maintenance.
A Certificate of Maintenance Review is in force.
The test flight has been called out or authorized by an appropriate authority
The Aircraft Technical Log book and other relevant documents as required are on
board the aircraft.
It should be realized that the act of normal maintenance and/or replacement of
standard parts and or components during the course of routine inspection and
certification does not normally constitute grounds for a test flight.
CEM Chapter 6-16
Edition: 02
Revision: 00
Issue: November 07
Page 2 of 2
PART 7:
CEM Chapter 7-0
Edition: 02
Revision: 00
Issue: November 07
Page 1 of 2
CEM Chapter 7-0
Edition: 02
Revision: 00
Issue: November 07
Page 2 of 2
7-8
ONBOARD MEDICAL SUPPLIES CONTROL PROCEDURE
7-8.1
PURPOSE
To define PIA Engineering & Maintenance policies regarding control of medical supplies
on-board the aircraft in case of an unforeseen emergency during the flight.
7-8.2
PROCEDURE
a)
Generalities
All aircraft shall carry, medical supplies, sufficient for the treatment of injuries and other
medical emergencies to the occupants, likely to occur, in flight or in case of accident /
incident. Two types of medical supplies should be provided:
First aid kit for carriage in all aircraft.

Medical kit for carriage where aircraft is authorized to carry 250 passengers or more.
It is essential that required first aid kits be distributed as evenly as practicable in the
passenger compartment and should be readily accessible to cabin crew. In view of
possible use of medical supplies outside aircraft in an emergency situation, they should
be located near an exit.
b)
Contents of First Aid Kit

Medical supplies should be contained in a metal box plainly marked with a Red Crescent
and the words "First Aid" or "Medical Aid", as the case may be painted on it in English
and Urdu Language. The boxes must be sealed and seal shall be checked by Certifying
Staff on daily basis before releasing the aircraft.
First aid kit is intended for emergency use only and is supplementary to medical kit
carried by cabin crew for use in-flight. If medical kit is not carried on flight, then the
contents of first aid box shall be replenished as early as practicable and first aid kit shall
be resealed. Following shall be the contents of Aircraft First Aid Kit:
c)
A handbook on first aid

"Ground-air visual signal code for use by survivors"
Materials for treating injuries
Ophthalmic ointment
A decongestant nasal spray
Insect repellant
Emollient eye drops
Sunburn cream
Water-miscible antiseptic/skin cleanser
Material for treatment of extensive burns
Oral drugs such as analgesic, antispasmodic, central nervous system stimulant,
motion sickness medications
An artificial plastic airway and splints
Contents of Medical kit
Following Equipment should be part of Medical Kit:
One pair of sterile surgical gloves

Sphygmomanometer
CEM Chapter 7-8
Edition: 02
Revision: 00
Issue: November 07
Page 1 of 2
d)
Stethoscope
Sterile scissors
Haemostatic forceps
Haemostatic bandages or tourniquet
Sterile equipment for suturing wounds
Disposable syringes and needles
Disposable scalpel handle and blade
Drugs such as coronary vasodilators, analgesics, diuretics, anti-allergies, injectable
steroids, sedatives, ergometrine, injectable broncho-dilator, etc.
Where compatible with regulations of appropriate authority a narcotic drug in
injectable form
Certification of the First Aid / Medical Kit
Contents of each kit should be checked at intervals of three months and expired /
inadequate items shall be replaced. Serviceability of contents should be duly certified by
a Medical Officer. Also a copy of list of medicines should be carried in the container.
CEM Chapter 7-8
Edition: 02
Revision: 00
Issue: November 07
Page 2 of 2
PART 8: APPENDICES
CEM Chapter 8-0
Edition: 02
Revision: 00
Issue: November 07
Page 1 of 2
CEM Chapter 8-0
Edition: 02
Revision: 00
Issue: November 07
Page 2 of 2
8-1
APPENDICES
8-1.1
8-1.2
8-1.3
8-1.4
8-1.5
PCAA APPROVAL CERTIFICATE

EASA PART-145 APPROVAL CERTIFICATE
THAI DCA REPAIR STATION APPROVAL CERTIFICATE
QCAA ACCEPTANCE CERTIFICATE
KCASR PART-145 APPROVAL CERTIFICATE
CEM Chapter 8-1
Edition: 02
Revision: 05
Issue: March 11
Page 1 of 8

8-1.1
PCAA APPROVAL CERTIFICATE
CEM Chapter 8-1
Edition: 02
Revision: 05
Issue: March 11
Page 2 of 8
CEM Chapter 8-1
Edition: 02
Revision: 05
Issue: March 11
Page 3 of 8
CEM Chapter 8-1
Edition: 02
Revision: 05
Issue: March 11
Page 4 of 8

8-1.2
EASA PART-145 APPROVAL CERTIFICATE
CEM Chapter 8-1
Edition: 02
Revision: 05
Issue: March 11
Page 5 of 8

8-1.3
THAI DCA REPAIR STATION APPROVAL CERTIFICATE
CEM Chapter 8-1
Edition: 02
Revision: 05
Issue: March 11
Page 6 of 8

8-1.4
QCAA ACCEPTANCE CERTIFICATE
CEM Chapter 8-1
Edition: 02
Revision: 05
Issue: March 11
Page 7 of 8

8-1.5
KCASR PART-145 APPROVAL CERTIFICATE
CEM Chapter 8-1
Edition: 02
Revision: 05
Issue: March 11
Page 8 of 8

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AIRWORTHINESS MANAGEMENT PROCEDURES

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ANO 92.0001 Subject

9.1 a Chief Executive Statement

4-6, 4-7, 4-8

h Other requirement of Airworthiness Directorate (if any)

CEM Amendment and Distribution

Copies of CEM / amendment to Airworthiness Directorate

Compliance with the CAA (Pak) requirements

CEM Chapter 1-4

ENGINEERING & MAINTENANCE

ANO 92.0001 (Appendix E)

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