Course Introduction

This course analyses the role and activities of those involved in supply chain management decision making. It
emphasizes the importance of transportation planning, inventory control, warehouse management, development
of customer service standards, and procurement in the design and operation of supply and distribution systems.
The importance of information systems and the internet in supporting such activities is also discussed.
Special attention is given to the close working relationships with managers in other functional areas including
information systems, marketing, and international operation. At the end of the course attendants should apply
concepts and strategies in supply chain management. Traditionally industries focus on operation evaluation and
performance improvement of business processes; however, the deficiency of supply chain coordination results in
severe downgrade of business competitiveness. This course focuses on the systems approach to the planning,
analysis, design, development, and evaluation of supply chain management is exposed to.
Overview and Objectives
By the end of the course, participants will be able to:

Demonstrate how the supply chain management and logistics function of the firm should be aligned with
the firms overall operations strategy;

Explain, with reference to the practices of leading firms in both the manufacturing and the service sectors,
how effective supply chain management and logistics could provide the firm with sustainable competitive
advantages;

Identify the major drivers of supply chain performance and to elaborate upon the role which each driver
plays in creating a strategic fit with the firms overall operations strategy

Analyze total system costs in supply chains

Know when and how to use various forecasting techniques

Compute tradeoffs between cost and responsiveness in supply chains

Understand the role of logistics in supply chains

Undertake competently a variety of analytical tasks that are at the core of supply chain management and
logistics, utilizing the appropriate methods and techniques (tasks such as distribution network
configuration, preparation of supply contracts, global optimization, etc.);

Evaluate the impact of contemporary information technology on supply chain performance;

Specify and elaborate upon the performance measures for supply chains in different industries;

Construct and solve supply chain models

Value the strategic importance of good supply chain design, planning and operation for every firm.

Understand the scope of material and physical distribution management.

Define marketing channels and logistics

Explain Demand forecasting and aggregate planning in the supply chain

Use inventories planning and management in the supply chain

Make sourcing, transporting and pricing decisions in the supply chain

Manage external and internal supply chain risks

Coordinate requirements and information technology in the supply

Module 1: Strategic Procurement

Essentials of Purchasing
Interdependencies of Purchasing
Purchasing Administration
Global Sourcing
Strategic Procurement
Strategic Procurement in perspective
The task of purchasing and supply management
Purchasing and new management approaches
Strategic Purchasing and Supply Tools
Instruments of purchasing and supply management
Research in Strategic purchasing and supply management
Electronic information systems in Strategic purchasing and supply management
Understanding What Logistics and the Supply Chain Are About
Definitions of logistics and Supply Chain management
The interrelations and connections of Buying, Making, Moving, and Selling activities
History and the development
Understanding the Supply Chain dynamics
The Benefits of applying a Supply Chain approach
Module 2: Key Aspects and Rules of Supply Chain Management

The 7 Vs that cause supply chain problems

The 4 types of Supply Chain
The 8 Supply Chain Rules covering:
- Internal structure/organisation
- Inventory management
- Collaboration
- Customer service principles
- Lead times throughout the supply chain
- Adding value
- Trade off opportunities
- Using information communication technology (ICT)

Module 3: Managing Supply Chains

Gaining the Benefits of Adopting a Supply Chain Approach Using the 6Rs of:
- Rationalisation
- Reliability
- Responsiveness
- Resilience
- Relationship management
- Risk management
Applying Relationships and Collaborative approaches
- Procurement portfolio and Power
- Relationship typology
- Lessons from experience
Supply Chain KPIs
- Customer service KPIs
- Supply KPIs
- Inventory KPIs
- Operational KPIs
- Cost KPIs
The Nine Supply Chain Trends

Rethinking the Supply Chain

The 3 New Rules for Smarter Supply Chains
Using the appropriate strategy
Alternative Supply Chain Strategies, including:
- Outsourcing
- Postponement
- Inventory and Stock Holding
- Lean approaches

Module 4: Models for Supply Chain Management

Supply Chain Operations Reference Models (SCOR)
The Theory of Constraints (TOC)
The New Supply Chain Agenda and Economic Value
Global Sourcing and Global Supply Chain Design
Global sourcing objectives
Identifying business needs
Sourcing opportunities
Evolution of global sourcing
Global availability
Alternative manufacturing and production
Supply markets
Developing global sourcing
Growth of trade channels and facilities
Supporting technologies
Commercial enablement
International contract law
Elements of a global supply chain
Cost-effective logistics
International communications capability
Quality management from a distance
Global supply chain design
Finance considerations
Understanding Cultural Issues and Collaboration in the Supply Chain
Definitions and cultural awareness
Key characteristics
Legal and cultural considerations
The cultural matrix
Developing cultural sensitivity
Building understanding
Use of partners and sub-contractors
Opportunities for collaboration
Collaboration for scale benefit
Facilitating collaboration
Communication in global supply chains
Visibility and predictability
Outsourcing supply chain activity
In-house or outsourced
Benefits and risks
Service providers and enablers
Trading partners
Supply chain providers
Other service providers

Managing Global Supply Chain Risk

Views on risk
Vulnerabilities
Key areas for assessment
Global instability and risk
Resilience
Contingency planning
Service and cost reliability
Agile supply chains
Procurement risk
Risk management
Module 5: Managing Performance Improvements in Global Supply Chains
Performance improvement
Service measurement
Benchmarking
Understanding costs
Cost measurement
Key cost drivers and impact of change
Understanding productivity
Defining productivity measures in the supply chain
Model for supply chain improvements
Understand current performance: where are we now?
Module 6: The Supplier Relationship of the future

Transforming The Supplier Relationship

Developing The Skills Required For Good Relationships
Defining The Organizations Mission In Building Supplier Relationship
How To Be A Good Customer
Communication, Trust, And Credibility As Key Elements
The Difference Between SRM And Collaboration
Shrinking The Supply Base
Design improvement strategies: where do we want to be?
Plan new processes and structures:
how to get there?
Operate new processes and structures: do it

Training Materials( Soft Copies) and notes Hand-outs

Tablet 10 inch (latest)/ Laptop
Tea Breaks/ refreshments
Course tuition
Personal action planning
Certification
Follow-up support (on request)