DOUGLAS B.

VITRANO
Slidell, LA 70458 (H) (985) 641-0949 (C) (504) 908-1881 Email: douglasvitrano.jobsearch@yahoo.com

SUMMARY
Information Technology Specialist with significant experience in the aerospace and department of defense industries.
Skilled within all aspects of responsibility and management capabilities as applicable to I.T.; service delivery (track,
maintain, report), project development and implementation of new programs. Specifically; human resource management
(talent evaluation and development, planning and scheduling), infrastructure collaboration, life cycle management,
process testing and improvements. Supporting each assignment with my experience in; customer satisfaction (internal
and external), system integration, configuration control, risk and opportunity management, and when required new
business analysis and development. Extended Contract and Supply Chain support by drafting performance work
statement for vendor projects, and responding to internal and Government department of defense, (performance work
statement / statement of work), task orders.

PROFESSIONAL EXPERIENCE
Information Technology, Project Engineering Manager
Lockheed Martin Information Systems & Intelligence Solutions

12/2010 08/2015
Vicksburg, MS

ITSM Project Manager for Lockheed Martin Corp. managing contracts for the U.S. Army Corp. of Engineers. Specific
responsibilities including but not limited to; statement of work development, performance work statement response,
project plan-schedule-budget and resource evaluation and assignments. Also provided overall management for three
project staff members, nineteen to thirty sub-contract personnel, supporting service level agreements and Help Desk staff
levels 1, 2 and 3, as well as 100 matrix professionals at various Army Corp. of Engineers facilities through-out the
U.S.A. Authored and coordinated relevant PAL procedures for business process and project sustainment. Worked with
personnel to assure that all services were up to or exceeded the contract terms and exemplified conciseness and accuracy.

Multi-Functional I.T. Analysis & Customer Service Manager

Lockheed Martin Space Systems

10/2006 12/2010
New Orleans, LA

Multi-Functional I.T. analysis and customer services help desk management professional. Responsibilities included; I.T.
operations (desktop/desk side, server, storage, network and output device) management, task-team and department lead,
talent evaluation, human capital development, third-party contract management, asset management, Facilities I.T.
Infrastructure design coordination and Program Safety Liaison. Specifically; requirements gathering, asset specifications,
evaluation, buying and tracking of both hardware and software assets through end-of-life. Developed and managed the
workflow for procurement, service and work request to the; enterprise staff, support personnel and sub-contract labor
with focus on Continuity of Operations Program (COOP). Oversight and development of day-2-day procedures up to
service level agreements with coordination of a process asset library. Managed a staff of nine employees
servicing; Manufacturing, Engineering and Information Technology programs.

I.T. Skilled Leadership and Manager Assignments

Lockheed Martin
PC Tech Support Analyst Manager
Computer Tech Support Analyst Associate Manager
Computer Operations Process Analyst Senior
Associate IT assignments

New Orleans, LA
08/2001 10/2006
08/2000 08/2001
04/1998 08/2000
04/1983 08/1998

EDUCATION
Southeastern Louisiana University

Management, Information Systems B.A.

Hammond, LA

Southeastern Louisiana University

Computer Science A.S.

Hammond, LA

Slidell, LA 70458 (H) (985) 641-0949 (C) (504) 908-1881 Email: douglasvitrano.jobsearch@yahoo.com

Douglas B. Vitrano

20150616

Page 2

CAN DO ROLES AND RESPONSIBILITIES

Lead and direct cross-functional teams in the development and achievement of financial and operational goals.
Develop and execute transformation and strategic roadmaps focused on achieving growth while exciding
organizational objectives
Set business direction, align and motivate the organizations to deliver results
Implement plans to achieve business goals and increased customer satisfaction
Integrate industry knowledge and market trends into strategic business decisions
Oversee, develop and implementation of processes, procedures, and training to ensure operational performance
targets are achieved
Manage capital and operating expense budget for achieving organization's objectives
Champion the organization's culture and sets example for pursuing strategic vision
Prepare and present performance information to leadership teams utilizing metrics, key performance indicators and
objective-based planning

ADDITIONAL INFORMATION AND ACCOMPLISHMENTS

I possess a Secret Security Clearance

Manager of several business and service level areas, personnel appraisals, talent evaluation and development
I.T. Operations Manager of teams; Desktop, Server and Network services personalinternal and 3rd party subcontract management, (including 24x7 critical support of manned rated systems)
Project Engineering including requirements gathering, planning and operations management on IT Projects for; Data
Center sites, Facilities infrastructure development and maintenance, and quality enhancements
Business Process improvements through Lean activities and integrated software engineering
Procurement, B2B and P2P; requirements development, hardware/software specifications, evaluation, buying and
tracking of both hardware and software assets through the full life cycle
Environmental Health and Safety liaison, outreach coordination and management
ITSM Disaster planning, execution and recovery coordination New Orleans
Managed and completed a sub-contract supported project for personal computer refresh, (8800+ units, $4+ml in
sales), 6 months ahead of schedule
Lead a Government Life Cycle Management, PC Refresh (40,000 plus computers), as Operational Project Manager
Developed and implemented a life cycle management enterprise-wide set of technical procedures which govern the;
request, scheduling and installation for the refresh of personal computers, (all 50 United States)
Administered $3.2 million in procurement/renewal of software and software licenses per year
Process improvement using Six Sigma skills that led to enhanced support for paperless manufacturing and reduced
I.T. Processes for requirements gathering by half
Developed and implemented a web based metrics sitemeasuring department performance across all operational
areas utilizing system engineering concepts and operational tools
Completed a major data center consolidation project with new project planning and control techniques resulting in a
$10 million dollar cost savings for the customers facility
Accomplished site wide software upgrade that utilized return on investment base lining to justify spending $300
thousand dollars to save $250 thousand dollars each year for three years
Consolidation of five separate computer operations console centers into one customer data center
Established process analysis and requirements gathering techniques, resulting in 42 thousand man-hours saved the
first year through Total Quality Management
Certified, Six Sigma Greenbelt and in ITIL Foundations, with CMMI and PMP training
www.linkedin.com/in/douglasvitrano

AWARDS:

Lockheed Martin Company; Completion of Service on Large Projects, Special Recognition, Technical Excellence
NASA; Site Award-Data Center Management, Outstanding Project Service, Special Space Flight Achievement

Slidell, LA 70458 (H) (985) 641-0949 (C) (504) 908-1881 Email: douglasvitrano.jobsearch@yahoo.com