Audit and Certification Seminar TP-Indonesia April-15

7/4/2015
Data Centre Standards

and
Certification
Presented by:
Edward van Leent

Chairman & CEO
EPI Group of Companies
( www.epi-ap.com)
Data Centre Event Indonesia
The Agenda
Introduction EPI
Data Centre Facilities
Certification
The Certification Process
Data Centre Operations
Certification
Why choose EPI
Copyright, Enterprise Product Integration Pte Ltd. 2004 -2015 (EPI). All Rights Reserved. The contents of this presentation is copyright protected. Unauthorized duplication, in part or whole and in any form is prohibited.
7/4/2015
The
EPI story
EPI History & locations
UK origin,
1987
Singapore
office, 1997
EPI offices currently

in 8 regions
Global partner network spanning

50+ countries, 120+ cities
7/4/2015
EPI Data Centre Experts
design
evaluation
and
validation
audits
and
certification
professional
training
EPI offers and extensive range of expert data centre services and that is our focus.
We do evaluation and validation for data centre plans to make sure they are
designed to meet the business requirements or industry standards
We do data centre audits and certifications to the standards in the industry
We design and write data centre training programs from the experience
we have gained
EPI Customers
Financial market
Government
Manufacturing
Defense
Internet data centers
Etc
IBM SUN HP EMC HDS NCS SCS EDS Datacraft

Mindef PSB URA Global switch Equinix Keppel Starhub
Singtel Telekom Malaysia Maxis Indosat Telekom Indonesia
Allianz Bank HSBC RHB AIA Bloomberg Shell NOL CTL
GE Satyam TATA Communications TMB Thailand Deutsche Bank
Fednet NEC Directorate General of Taxes - Indonesia
NTT Umniah Mobile Wipro Etc.
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Data Centre
Facilities
Certification
What is the Cost of downtime
Source: META Group

7/4/2015
Main causes of downtime
Causes of downtime and data loss

(Source: ZDNet by ADIC)
Holistic view of data centers

The 15 disciplines of a data centre
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Market requirement for certification

Many data centers make claims about their
data center facility. BUT how to prove it
World-Class, 5-Star, Class-A, Grade-A
Incorrect claims on Rating levels (1 4)

Data center owners/operators are in need to
have certification to prove their claims
External and internal justification & expectations
Shorten the sales cycle
Benchmark the baseline
Certification applies to both:

Primary sites
Backup sites (BC/DR)
Benchmark on quality for data centres

Benchmark: A standard of excellence or
achievement, against which similar
things must be measured or
assessed
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Which guideline/Standard?
Origin
Main scope of
Topology
Guideline
or Standard
Type of
Conformity
Detailed Spec
public. avail.
Uptime
TIA-942
BICSI-002
SS507
EN-50600
USA
USA
USA
Singapore
Europe
Electrical
Mechanical
Electrical
Mechanical
Architectural
Telecom
Site location
Safety
Security
Efficiency
Electrical
Mechanical
Architectural
Telecom
Site location
Safety
Security
Electrical
Mechanical
Architectural
Telecom
Site location
Safety
Security
Electrical
Mechanical
Architectural
Telecom
Site location
Safety
Security
Efficiency
Tier
(I-IV)
Rated
(1 4)
Class
(F0 F4)
Pass/Fail
Class
(1 4)
No
Yes
Yes
Yes
Yes
Which guideline/Standard?
Uptime
TIA-942
BICSI-002
SS507
EN-50600
Type of
organization
$$
Commercial
Non-profit
Non-profit
Non-profit
Non-profit
Official
Standard
accreditation
process
No
Yes
ANSI
Yes
ANSI
Yes
Spring
Yes
EN
CENELEC
Certified data
centres
Yes
Yes
No
Yes
No
Uptime only
Multiple
Organizations
n/a
Multiple
Organizations
n/a
Auditors
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The adoption of ANSI/TIA-942 standard

A recent global survey indicated that
78% of the respondents use the
ANSI/TIA-942 as the standard of choice
when designing and building their data
centre
The adoption of ANSI/TIA-942 standard

Over 6,000 copies sold
Downloads done in more than 90 countries
Number of downloads per month is growing fast
It is a REAL standard
Written by a non-profit organization
Open/Publically available
Addresses all areas of the
data centre
Customers know what you have
done when you are compliant
Endorsed by many organizations

7/4/2015
Reasons for choosing ANSI/TIA-942 ?

The ANSI/TIA-942 issued by TIA
TIA is accredited by ANSI American National
Standards Institute
ANSI is a member of the global ISO standards
organization)
It covers all facility related matters of the data
center
Telecommunication
Electrical
Architectural
Mechanical (includes; security, safety, fire
suppression etc.)
Rating levels
Rating levels for data centers provides
levels of businesses availability expectations
Level
Expected outcome
Rated-1
Base line availability
Rated-2
Improved availability due to addition of redundant

components to critical parts of the infrastructure
Rated-3
Concurrent Maintainable; data center can undergo

any form of maintenance without the need to
shutdown (concurrently maintainable) which supports
24x7 operations
Rated-4
Fault Tolerant; allows concurrent maintainability and

one (1) fault anywhere in the installation without
causing downtime (Fault Tolerant)
Note: Actual availability also relies on many other aspects such
as processes, maintenance, training, security etc.
7/4/2015
ANSI/TIA-942 Service Offerings

EPI has developed two distinct service
offerings to assist data centers pursuing
to become ANSI/TIA-942 compliant
DCDV:
Data Center Design Validation
DCCC:
Data Center Conformity

Certification
DCDV - Data Center Design Validation

Two applications for DCDV
Data centers which are in the planning / design
stage
Existing data centers before performing an actual
data center facilities audit
Review of all drawings of the main areas and

facilities infrastructure in order to ensure that
no major non-compliances will be present
when the data center build project is completed
Fixing non-compliances after the built can be very
costly, time consuming and cause issues for
designers and project managers
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7/4/2015
Benefits of DCDV
For new data centers;
Ensures that design flaws are corrected before the
actual construction
saving unforeseen costs and delays
Ensures that the data center, after it has been build,

will be certifiable
Increased quality of the design
Reduced risk for the data centre operator/owner
Peace of mind that the design is meeting the
business requirements and is based on an
internationally recognized standard
Your Data Centre will be listed on the website;
http://www.tia-942.org
Benefits of DCDV
For existing data centers;
Peace of mind that the design is meeting the
business requirements and is based on
internationally recognized standard
Reduced risk for the data centre operator owner
and confidence for its users
Ensures that the data center is ready for physical
certification
Sets the right availability expectations
Provides input for data center improvement plans
Your Data Centre will be listed on the website;
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7/4/2015
DCCC - Data Center Conformity Certification
Audit and certification services providing

certification of data centers based on
ANSI/TIA-942
Rigorous audit process; more than 2,600
criteria will be evaluated covering all vital
aspects (Site location, architectural, electrical,
mechanical, security, safety, fire suppression,
telecommunication)
Experienced auditors; hundreds of design
validations and audits performed in many
regions
DCCC can be expanded with more detailed
audits and measurements if required
Benefits of DCCC
For new data centers;
Quality review of the implementation and
workmanship of actual construction/build
EPI will be able to represent the customer to force
contractors to fix non-conformities
In-depth analysis of all areas under scope
Certificate with Rated/Rating for each category and
overall rating in accordance with ANIS/TIA-942
adding proof to the claims
Competitive advantage over non-certified sites
Shorten sales cycles for co-los
Data Centre will be listed on the website;
12
7/4/2015
Benefits of DCCC
For existing data centers;
Provide input to continuous improvement plans
Provides management with realistic expectation on
the data centers capability
Avoids over commitment to customers
Provides governance over life cycle planning

Certificate with Rated/Rating for each category and
overall rating in accordance with ANIS/TIA-942
adding proof to the claims
Competitive advantage over non-certified sites
Shorten sales cycles for co-los
Data Centre will be listed on the website;
The
Certification
Process
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First and foremost

1). Ensure that you are working with
qualified and certified individuals
Certified TIA-942
Design Consultant
Certified TIA-942
Internal Auditor
First and foremost

2). Ensure that the consultant/auditor and
audit company is listed on www.tia-942.org
14
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The data centre certification process

High-level overview of the process steps
The report
The report is a conformity report,
not a consultancy report
15
7/4/2015
Findings during the audit

Cat-1; Total absence of a requirement
Needs to be resolved else certification will not be
granted
Cat-2; Deviation from a requirement

Needs to be resolved or at least an acceptable
remediation plan needs to be provided which proves
the fix of the problem before the next surveillance
audit
AFI; Area For Improvement

It would be good for customers to implement this
following best practices
Audit process
CAR- Process
Customer will need to submit evidence of
rectification via Corrective Action Report
Review of CAR and new Conformity Report
Certification
Upon acceptance of the CAR a Certificate of
Conformity to ANSI/TIA-942 and Rated/Rating
levels will be provided
16
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DCCC - Certificate
Listing on the www.tia-942.org

Your data centre will be listed
Trust in the organization/data centre
17
7/4/2015
Certification process and maintenance

Certification Audit
Duration depends on standard chosen, size of
computer room(s) and Rating level
1st and 2nd year; Surveillance Audit

One/two day (typically) surveillance audit based on
sampling and certain areas of interest only
3rd year; Re-Certification Audit

Duration less than the 1st Certification audit
Summary
ANSI/TIA-942 is a true data centre
standard supported by non-profit
organizations ANSI and TIA
Its vendor neutral, public, transparent and
supports any type of data centre in any
location in the world
Conformity Certification to ANSI/TIA-942 will
protect both data center operator/owners and
its customers
Use Certified designers and auditors
18
7/4/2015
Data Centre
Operations
Certification
19
7/4/2015
Issues Facing Todays DC Operations

Data centres often wonder
Which processes should we have?

To what level of detail should we go?
What are proper control mechanisms?
Controlled/automated and to what level?
Until now there was no world-wide standard,

not even a semi-standard or guideline
No or little integration between facilities, IT and
business management could lead to serious
risk
Why Optimize DC Operations?

A large portion of data centre downtime
is caused by maintenance and operational
processes.
Even a Rated -4 data center with poor operational
and maintenance processes can go down!
Having fully integrated management processes

lead to minimization of human error and
proper and timely maintenance will reduce risk
and improve efficiency.
Defined and practical processes will create
motivation of the operations team, striving to
achieve common business objectives.
20
7/4/2015
The Philosophy Behind the EPI-DCOS
Out of Scope of EPI-DCOS

ITIL /ISO-20000
ANSI/TIA-942
21
7/4/2015
Intent of the EPI-DCOS

The EPI-DCOS is aimed at providing the
data centre investor/owner/operator with
Progressive approach to data centre operations
management and improvement
Risk reduction
Regulatory and Business Compliance
EPI-DCOS provides a framework and

guidance allowing flexibility to adapt to the
organizations business needs
Applicability of the EPI-DCOS

The standard is very practical
Focus is on tangible results
Written by very experienced data centre

managers
Each discipline has appropriate level of detail
which relates directly to business results
Addresses all areas of a well managed data
centre
22
7/4/2015
The 12 Disciplines covered by EPI-DCOS
Service Level Management

Organization
Safety Management
Security Management
Project Management
Building Management
Facilities Management
Data Centre Operations
Environmental Sustainability
Monitoring/Reporting/Control
Organizational Resilience
Governance, Risk and Compliance
Sub-disciplines
Each discipline has a variety of
sub-disciplines
Example: Service Level Management (SLM)
Needs analysis
Technical requirements
Support requirements
Commercial and legal requirements
Service catalogue
Service Improvement Plan (SIP)
Service Level Management (SLM)
Incident management integration
Escalation policy and procedures
Vendor management
Reporting
Complaint procedure
Customer satisfaction management
23
7/4/2015
DC-Operations Maturity Levels

Each discipline is benchmarked against
five levels of maturity
The maturity levels defined in the EPI-DCOS
are fully aligned with internationally recognized
definitions
DCOS-1
Initial
No/Little;
-Documentation
-Monitoring
-Training
-Process
DCOS-2
Repeatable
-Undocumented
processes, high
reliance on
personnel
DCOS-3
Defined
-Standardized
and documented
procedures
DCOS-4
Managed
-Processes are
measured and
controlled
DCOS-5
Optimized
-Integrated
processes
-Continuous
improvement
programs
Which maturity level to choose?

Obviously, EPI-DCOS-5 would be the best
showing fully managed and integrated
processes with optimized continuous
improvement plans leading to a highly efficient
operations team with the lowest level of risk
The best (practical) approach is to:
Perform an audit to determine current state

Set an overall target and/or target per discipline
Create realistic improvement plans
Measure and celebrate success
24
7/4/2015
The EPI-DCOS Audit Outcome

The audit report provides the organization
with a high-level view on the current state of
maturity
Example: Overall Maturity

The EPI-DCOS Audit Outcome

Detailed view for each discipline
Example: Detailed maturity view

25
7/4/2015
Improvement Plans
Depending on the gaps identified, the
customer can develop an improvement plan
Improvement plans should:
Be targeted first at the most important gaps based
on business requirements
Be realistic in terms of timelines
Adequate resources should be allocated
Validate the adequate implementation of the
improved discipline
Remember; Improvement processes are

gradual. Its journey and not a quick fix.
Certificate of Conformity
Data centres will be awarded with
Stamp of approval
Certificate
letter heads,
e-mail signatures,
business cards etc.
26
7/4/2015
Summary
Implementing and aligning with the
EPI-DCOS will ensure improved data centre
operations and maintenance, leading to higher
uptime and availability
An EPI-DCOS Certificate will create more
trust in the data centre organization
The EPI-DCOS is by far the most complete
data centre operations and maintenance
standard
why choose
EPI
Copyright 2015 54
27
7/4/2015
EPI Global Data Centre Training Services
5 points differentiate EPI
First and Largest

EPI is the first and largest
ANSI/TIA-942 data centre
training, audit & certification
provider in the world
Copyright 2015 55
Data Centre Expert
1
2
EPI since inception is a data centre

design and build company.
All consultants & auditors possess indepth practical data centre knowledge
and experience.
Copyright 2015 56
28
7/4/2015
Vendor Neutral
Content is vendor neutral
thus independent and
objective
Copyright 2015 57
3
4
Global & Local Presence
EPI has offices in every

region and has local presence
in Indonesia.
Copyright 2015 58
29
7/4/2015
EPI is an active member of

various standards bodies such
as TIA, BICSI and others and
we write data centre standards
Copyright 2015 59
Membership on Data
Centre Standard Boards
need more
information?
Copyright 2015 60
30
7/4/2015
www.epi-ap.com
Copyright 2015 61
Contact us for any questions
moses@epi-ap.com
+62 812 6802 5179
+62 877 8291 2507
edward@epi-ap.com
+65 9691 5347
Copyright 2015 62
?
31
7/4/2015
Copyright 2015 63
Thank You
Edward van Leent

edward@epi-ap.com
www.epi-ap.com
32
7/4/2015
What lies ahead
What lies ahead

Data centres are evolving in primarily two
type of data centres
Large scale Enterprise data centres
Cloud/Co-lo data centres
Standardization on servers
ICT technology shifts will result in impacts on
the data centre facilities as we see it
Network technology
Cooling requirements
Power type
33
7/4/2015
Container based data centers
Pros and Cons of Containerized DCs

Pros
Fast deployment
Modularity
Better power efficiency
Relocation capabilities
Cons
You must have space..
Difficult to accommodate non-rack mountable
devices
Might not work well for customers who do smaller
scale deployment of servers
34
7/4/2015
Cloud Computing
Business Point Of View
Ability to address scalability
and availability in a service
on tap approach with
potentially no assets to be
bought
Engineering Point Of View

Providing services anywhere
and any time by using a
large scale virtual server and
storage environment
The cloud and its impact

Cloud is inevitable
Remember this one.
35
7/4/2015

Everybody doing their own thing

And then came this Utility based power
36
7/4/2015

Same here.

And then came Cloud
37
7/4/2015
Cloud is inevitable
For a large portion of organizations the
Cloud is a great economical way to provide/get
IT service on tap
Cloud is not for everybody
Hybrid Cloud could provide a good balance
38

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7/4/2015

Data Centre Standards

Edward van Leent

Data Centre Event Indonesia

Data Centre Event Indonesia

Data Centre Event Indonesia

EPI History & locations

EPI offices currently

Global partner network spanning

Data Centre Event Indonesia

EPI Data Centre Experts

Data Centre Event Indonesia

Internet data centers

IBM SUN HP EMC HDS NCS SCS EDS Datacraft

Data Centre Event Indonesia

Data Centre Event Indonesia

What is the Cost of downtime

Source: META Group

Data Centre Event Indonesia

Main causes of downtime

Causes of downtime and data loss

Data Centre Event Indonesia

Holistic view of data centers

Data Centre Event Indonesia

Market requirement for certification

Incorrect claims on Rating levels (1 4)

Certification applies to both:

Data Centre Event Indonesia

Benchmark on quality for data centres

Data Centre Event Indonesia

Data Centre Event Indonesia

Data Centre Event Indonesia

The adoption of ANSI/TIA-942 standard

Data Centre Event Indonesia

The adoption of ANSI/TIA-942 standard

Endorsed by many organizations

Data Centre Event Indonesia

Reasons for choosing ANSI/TIA-942 ?

Data Centre Event Indonesia

Base line availability

Improved availability due to addition of redundant

Concurrent Maintainable; data center can undergo

Fault Tolerant; allows concurrent maintainability and

Data Centre Event Indonesia

ANSI/TIA-942 Service Offerings

Data Center Design Validation

Data Center Conformity

Data Centre Event Indonesia

DCDV - Data Center Design Validation

Review of all drawings of the main areas and

Data Centre Event Indonesia

Ensures that the data center, after it has been build,

Data Centre Event Indonesia

Data Centre Event Indonesia

DCCC - Data Center Conformity Certification

Audit and certification services providing

Data Centre Event Indonesia

Data Centre Event Indonesia

Provides governance over life cycle planning

Data Centre Event Indonesia

Data Centre Event Indonesia

First and foremost

Data Centre Event Indonesia

First and foremost