Name: Grace Yap En Hui

Class: DHRMP/2B/01
Admin No.: P1227394
Firstly, I have learnt the different ways in managing a conflict. In future, when I am
working with my teammates or colleagues, we definitely will have some argument
among ourselves. I have learnt to use some ways to resolve and manage the conflict.
For example, when emotions run high between parties, one way to resolve is to avoid.
Avoiding is to withdraw from the situation and also to maintain neutrality. In the
future HR or Business settings, if conflicts happen between my colleagues and I, and
when emotions run high, I would first learn to avoid. Although not doing anything
seems like I am not giving my opinion or not being responsible, but it may still be the
best way to handle the conflict.

Secondly, I have learnt about the different types of personality, especially from the
four Jungian personality preferences. When I enter into the society to work in future,
based on my colleagues actions and the way they do things, I can know their
personality. I can observe how others do things and slowly understand their
personality. This will be beneficial for me as I can learn how to communicate with
them using the understanding of negotiating temperaments, which I am going to
mention in the following paragraph. With the knowledge of both the personality styles
and negotiating temperaments, I think I can work better with my colleagues and
bosses. Also, knowing the different personalities helps me in understanding of my
classmates better. In the recent CA2 project, I understand my group mates personality
and try to understand better so that when we discuss our work together, we can work
well with each other.

Lastly, I learnt about the different negotiating temperaments. Knowing each persons
personality allows me to know his or her negotiating temperaments. A person, for
example, is an Intuitor and a judger, is a controller. They have the need for closure,
which causes them to remain focused. They also have organized plan and are
impatient for decision-making and resolution. In the working society, if I met
colleagues that are an Intuitor and a judger, I will know how he or she does things and
this allows me to build better relationship with him or her. Thus, I think that knowing
his or her negotiating temperaments is an advantage to me.

During our project discussion, we actually have conflicts amongst each other.
Everyone has different perception. For example, there was once the whole group was
going against Vanessa. She insisted that this conflict is to be mentioned in the report
as she feels that it is a must to be inside. However, the four of us think that it is not
relevant. Thus, we started to argue with each other. This conflict we had was not a
destructive one. It was just the different perception we have that caused us to react
this way. However, being a harmonizer, Fraser tried to calm everyone down and
slowly we resolve the conflict by coming to an agreement. From this project, I learn
that when working as a team, we need to learn how to compromise and collaborate
with each other in order to achieve better outcomes and not allowing our relationships
to be damaged.