James Geoffrey Fry

5/11 Forest View Lane,

Upper Ferntree Gully, Victoria 3156
www.telespace.com.au

Home: (03) 9758 3243

Mobile: 0400 321 107
Email: james.g.fry@gmail.com

Work Experience:
I have a wide set of experiences in four different fields of employment which include Website
Development IT, Customer Service Consultancy, Sales Consultancy, and Horticulture. My
responsibilities in all my employment have been varied and broad.
I am extremely enthusiastic about Customer Constancy and Business and am wishing to
develop my career in the industry. I am interested in long-term employment and wish to pursue
a career in the field of Telecommunications.

Employment:
Sales Consultant: TSA Telco Group, Richmond

2013-2014

Business / Complains Customer Consultant:

Aegis Aspire Melbourne CBD

2011-2013

Horticulturist / Gardener - Jennys Plants Nursery Dandenong Ranges,

Mount View Nursery Monbulk All Inclusive Nurseries Wonga Park, Sassy Plants Sassafras

2012-2016

Key Skills:

Solid experience in Customer Service roles and Call Centres.

Excellent verbal communication and interpersonal skills with a confident and
professional phone manner.
Outstanding written communication skills with experience in database management
(SQL server/MySQL), and MS Office (Outlook and Excel)
Strong time management, organisational and problem solving skills.
Exceptional customer service skills with a track record in achieving targets.
Strong Business knowledge, quick learner, and strong work ethics.
Enthusiastic, Motivated and works well in groups of people and Teams.
Strong Computer systems knowledge and ability to program in C#.

Responsibilities:

Complaints Management / Business & Sales Consultant (Full Time 2Y)

Customer Relations (CRM) Systems Account handling.

Complaints management and Case handling.
Communicating daily with clients and team members.
Performing Administration and operational tasks.
Liaison between different departments Accounts / Billing / Technical / IT.

Refunds / Business accounts, Outbound / Inbound call experience.

Sales / Cold Calling / & Finances / Telephone / Fax and Copy machine use.
Telstra Plans & Product Knowledge, extensive product knowledge.
Dealing with Technical Support for IT and Technicians.

Website Development / Computer Programming (Part Time 1Y)

C#, C++, HTML5, SQL Server, JavaScript, XML/XSL, jQuery, JSON, MVC, .Net
Framework, ASP.Net, AngularJS, NodeJS, Kinect SDK, and Unity3D.
Proficient with Siebel, Cisco, Geneva and Command Prompt Computer Admin systems.
Capable of writing, maintaining, testing, and debugging Windows Applications, Asp.net
Website Applications, and Mobile Applications.

Education:
I have accomplished several courses of education including;
Diploma of Website Development (IT)

2015-2016

Certificate III in Business & Customer Contact

2011-2012

Bachelor Degree of Screen (Film & TV)

2007-2010

YR12 Completion

2007

References:
Andrew Theil, Coordinator
Upskilled Course Admin
Ph: 1300 009 924

Daniel East, Team Leader

Aegis Aspire
Ph: (03) 9256 5000

TSA Telco Group, Richmond

Ph: 1800 634 055

Stephan Ward, All Inclusive

Nurseries
Ph: (03) 9722 1422