TCS-PW

Important Instructions:

It is compulsory to use all the specific words mentioned in the Outline in your email. You can add other sentences of
your choice, as appropriate

The name of the sender and receiver should be as given.

The email must contain a minimum of fifty words, or it will not be evaluated at all.

If the outline is not strictly followed (including the speific words used), or correct English (including spelling and
grammar) is not used, the grade in this section will be poor.

Directions:
1. Use all the phrases given
2. Minimum words should be 50 otherwise your email cannot be validated
3. Addressing and signing should be done as in the question given.
4. Common grammatical rules, punctuation should be according to standard english.
5. you can use your own phrases along with the phrases given.

TCS Written ability: Five Glaring Grammatical Errorsand How to Fix Them

Todays fast-paced world is marked by its ease of communication. Instant messaging, text messaging,
and email are common methods of quickly exchanging information and ideas. With this type of
communication, good grammar tends to take a backseat to the need for speed. Of course, this isn't a
problem when the audience is informal. When you are composing an academic essay or a letter
intended for a teacher or an admissions officer, however, proper grammar is essential to your success.
Making simple grammatical errors can prevent you from creating a positive impression. Fortunately,
these types of mistakes are easy to avoid. If youre not a grammar guru, read on to pick up some basic
grammar tips.
Mistake #1: Its versus Its
Example

The class lost its privileges.

False Assumption

If you want to show possession, you must use an apostrophe.

Its always equals it is. The possessive form of the word is always
The Truth
its, without an apostrophe.
Ask yourself, Do I mean it is? If not, skip the apostrophe. Similar
The Correction

common errors include the misuse of there/their/theyre and

whos/whose. Be sure to avoid these errors as well.

Mistake #2: Pronoun/Antecedent Disagreement

Every person (antecedent) must make their (pronoun) own
Example
decisions.
False Assumption

To stay gender neutral, you can use their instead of his or her.
While you are canceling out gender, you are also making the reader

The Truth
think that you cant match up singular and plural words.
Use his or her. The sentence above, for example, could be written
like this: "Every person (antecedent) must make her (pronoun) own
The Correction

decisions." Or you can change the singular antecedent to a plural. In

this case, you could write: "All people (antecedent) must make their
(pronoun) own decisions."

Mistake #3: Lack of Parallel Structure

All Sophia ever wanted was to finish high school, to graduate from
Example
college, and a good job.
As long as a series of words has the same topic, parts of speech do
False Assumption
not have to match up.
Using parallel structure will make your sentence much clearer. It will
The Truth

keep the readers focus on the idea at hand and off the nagging
feeling that the sentence doesnt sound right.

The Correction

Make sure that terms in a series are always the same part of speech.
If you end one verb with -ing, end them all with -ing. If you begin
your list with a noun, stick to nouns throughout. Here's a better

version of the sentence above: "All Sophia ever wanted was to finish
high school, to graduate from college, and to find a good job."
Mistake #4: Run-on Sentences
John left before Sue could make her point, so she was angry, she
Example

chose to stay silent, however, rather than express her true feelings
and risk hurting his.
When youre on a roll, keep going until you complete your entire

False Assumption
thought.
Independent clauses that contain a subject and a verb can be joined
only with certain conjunctions such as and, but, and so. In addition,
The Truth
when you connect too many clauses in one sentence, you increase
the chance of losing your focus and confusing your reader.
Break down run-on sentences with periods or semicolons. This will
allow you to keep the point of a sentence clear and to better control
The Correction
the pace of your text. The example above should be made into two
sentences by inserting a period after the word angry.
Mistake #5: Spelling Errors
Example

Common spelling errors are too numerous to list here.

False Assumption

Spelling doesnt count.

In this day and age, errors in spelling are perceived as laziness or

The Truth
carelessness on the part of the writer.
Use a spell-checker, proofread your text, and then have someone
else proofread it. This may seem like overkill, but spell-checkers
The Correction
won't catch certain spelling and grammatical errors, so it's important
to proofread as well.

How to Avoid Common Mistakes & Four Tips to Improve Your Writing Skills

Below are some basic types of ERRORS in left column , along with example each of the ERROR in the
right coulmn. Learn how to avoid these common mistakes.

1.BeConsistent
Sequence of Tenses

After he broke his arm, he is home for two weeks.

Shift of Pronoun

If one is tense, they should try to relax.

Parallelism

She skis, plays tennis, and flying hang gliders.

Noun Agreement

Eric and James want to be a pilot.

Several people wanted the job, and he or she filled out the

Pronoun Reference
required applications.
Subject-Verb Agreement

There is eight people on the shore.

2.ExpressIdeasLogically

Coordination and
Jen has a rash, and she is probably allergic to something.
Subordination
Logical Comparison

Joe grew more vegetables than his neighbor's garden.

Barking loudly, the tree had the dog's leash wrapped around

Modification and Word Order

it.
3.BeClearandPrecise
Ambiguous and Vague
In the newspaper they say that few people voted.
Pronouns
Diction

He circumvented the globe on his trip.

There are many problems in the contemporary world in which

Wordiness
we live.
Improper Modification

If your car is parked here while not eating in the restaurant, it

will be towed away.

4.FollowConventions(RulesofGrammar)
Pronoun Case

He sat between you and I at the stadium.

Idiom

Jack had a different opinion towards him.

Comparison of Modifiers

Of the sixteen executives, Gretchen makes more money.

Sentence Fragment

Arun having to go home early.

Double Negative

Anthony has scarcely no free time.

TCS Written Ability - Practice Test

1. Using the following phrases,Write an e-mail Thank You for the Interview.

Thank you - time and consideration -extended - interview with you yesterday opportunity - my experience - my future goals - hearing from you - wish to thank courtesy.

Ans:-

Dear

Thank you for the time and consideration you extended to

me during my interview with you yesterday.
I appreciate having had the opportunity to speak with you
about my experience in related fields and my future goals.
I shall look forward to hearing from you and wish to thank
you again for your courtesy.

2. Using the following phrases write an e-mail on Policy Letter on Vehicle Expense
Reimbursement.
essential that - personnel drives company and personal vehicles in connection company - maintain - record - expenses incurred - reimbursed - expenditures that your good - record keeping - possible.
Receipts submit purchases - expenses and repairs - require record -the amount of
time spent driving - your cooperation

Ans:Dear
It is essential that any of our personnel who drive company
and personal vehicles in connection with company business
maintain a thorough record of any expenses incurred. It is
our desire to be certain that you are reimbursed for any
expenditures that you make in this regard, and your good
record keeping will make this possible.
Receipts must be submitted for gasoline purchases, parking
expenses and repairs. In addition, we will require your
daily record of the number of miles driven, the odometer
reading, before and after, and the amount of time spent
driving. This information should be contained in your
weekly report to (name)
Thank you very much for your cooperation in this matter.

3. Use the given phrases and draft an e-mail of Notice of Unsatisfactory Performance
of your subordinate.
Confirming our meeting unsatisfactory aspects - your performance - expect - the
future - improve your performance - every confidence - the problem - be repeated.

Ans:NOTICE OF UNSATISFACTORY PERFORMANCE

Date: _
To: _ (Employee)

Confirming our meeting relative to certain unsatisfactory

aspects of your performance, we expect that in the future you
shall improve your performance by:
_
We have every confidence the problem will not be repeated.

4. Using the following phrases, write a letter of Notice of Rejection of Goods.

Received goods - our order - dated - hereby reject said goods - reason(s) - Goods not
delivered - required time - defective as described - non-conforming to sample or
specifications - Notice of acceptance of our order - as required - not received ordered the goods from other sources - issuing appropriate credits or refunds provide instruction for return at your expense.

Ans:NOTICE

OF

REJECTION

Date:
To:

OF

GOODS
_

(Supplier)

We
received
goods
from
you
pursuant
to
our
order
dated
________
We
hereby
reject
said
goods
for
the
reason(s)
checked
below:
__
Goods
were
not
delivered
within
required
time.
__
Goods
were
defective
as
described
on
reverse
side.
__ Goods were non-conforming to sample or specifications as stated on reverse side.
Notice
of
acceptance
of
our
order,
as
required,
has
not
been
received,
and
we
ordered
the
goods
from
other
sources.
__
Prices
for
said
goods
do
not
conform
to
quote,catalogue
or
order.
__
Goods
represent
only
a
partial
shipment.
Please issue appropriate credits and provide instruction for return at your expense.
Rejection of said goods shall not be a waiver of any other claim we may have.

Very truly,

5. Using the following phrases,Write an e-mail to express Congratulations on Promotion

Congratulations - promotion to (position)- hard - worked - earn -feel - wise in

having choice - accept - wishes - success in your new position.

Ans:Dear
Congratulations on your recent promotion to (position)
I know how hard you have worked to earn the recognition
you presently enjoy at (name of firm) , and I feel that
they are very wise in having made their choice.
Please accept our best wishes for your success in your
new position.
(OR)
Dear
It was with great pleasure that I read of your promotion
to the position of (position) with (name of firm)
I am sure your firm has made a very wise choice and that
you will excel in your new role as (position)
Please accept my congratulation on your promotion and my
very best wishes for your continuing success.

6. Using the following phrases,Write a Letter - CONFIRMATION OF VERBAL purchase ORDER

This letter -confirm -acceptance -verbal order communicated - on (date) - purchase
order terms attached -Unless - objection - ten days -receipt of this order- expect
delivery goods on the date indicated.

Ans:-

CONFIRMATION OF VERBAL ORDER

Date: _
To: _ (Supplier)
This letter shall confirm your acceptance of verbal order
communicated to you on _.
A copy of our purchase order containing the state terms
is attached.

Unless we receive objection within ten days of your

receipt of this order, we shall expect delivery of all ordered
goods on the date indicated.

Very truly yours,

7. Using the following phrases,Write a Complimentary Letter to a Hotel on successful

bussinees meeting held.
(annual event of the company) - held at your hotel- successful- compliments - received
- staff's courteousness - excellent food -prepared - occasion - Thank you - make
-event a success.

Ans:Dear
Our (name of event) that was held at your hotel
was extremely successful.
The compliments that I have received on your staff's
courteousness and the excellent food that your chefs
prepared for the occasion have been numerous.
Thank you for helping to make our event a success.

8. Using the following phrases,Write an e-mail to express an Apology After

Cancellation of Order
acknowledge receipt - letter (date)- reasons -canceling your purchase
-misunderstanding - led cancellation- the matter up with management - problem - does
not occur - valued customers- satisfaction - primary concerns- Please accept our
apology.

Ans:Dear
This is to acknowledge receipt of your letter of (date)
in which you set forth your reasons for canceling your
purchase order #
I am very sorry about the misunderstanding that led to
this cancellation and have taken the matter up with
management in order to ensure that a problem of this

nature does not occur again.

As one of our valued customers, your satisfaction is one
of our primary concerns. Please accept our apology

10. Using the following phrases,Write an e-mail as an Acknowledgement of Merchandise

Returned for Repair.
product name and model number - repair - received on (date)- returning it -necessary
adjustments -sorry - experienced a problem - product want -purchasing - product
name.

Ans:Dear
The (product name and model number) that you
mailed to us for repair was received on (date)
We will be returning it to you as soon as the necessary
adjustments are made.
We are sorry that you experienced a problem with our
product and want to thank you for purchasing a
(name of product)
11. Using the following phrases, Write a letter as an Acknowledgement from Publisher,
Comments Referred to Author.
Thank you - your letter - the author - response. - hearing from him - near future - I
am pleased that - article informative - continue to read - any comments or questions please do not hesitate to write - We value our readership - a member - subscribers.
Ans:Dear
Thank you for your comments. A copy of your letter has
been forwarded to the author for his response. I am
sure you will be hearing from him in the near future.
I am pleased that you found our article informative and
hope that you will continue to read our publication.
Should you have any comments or questions in the future,
please do not hesitate to write to this office.
We value our readership and are proud to have you as a
member of our family of subscribers.
12.Using the following phrases,Write an e-mail on Acknowledgement of Change in Meeting
Date .
Pursuant to your request - changed your meeting -(time), - (date)- able to accommodate
- (name of individual) - looking forward - meeting - newly appointed date.

Ans:Dear
Pursuant to your request, we have changed your meeting
with (name of individual) to (time), on (date)
We are pleased to be able to accommodate you in this
manner, and (name of individual) will be looking forward
to your meeting on this newly appointed date.

Question 1: Using the following phrases, write an email with minimum of 70 words to the customer
Mr. Gill Roy explaining delay to the project.
Payment processing system Schedule 10th May (Friday) Unexpected power outage 3
days Overall delay 7 days includes recovery of lost work will not recur
Sample Answer:
Dear Gill Roy
The project Payment processing system was scheduled to be delivered on 10th May (Friday).
However, due to an unexpected power outage in our offshore site for the past 3 days, work did not
progress as expected. Also we lost a few of our works as backup systems did not come online. Hence
we are expecting an overall delay includes recovery of lost work in the delivery of the project for a
maximum of 7 days within which our team will work on the issues. Apologies for the delay and we will
ensure that the mistake will not recur in future again.
Thanks and Regards
XXX
Question 2: You are a part of corporate communication team in your company. The working time
period is revised as 8:30 am to 5:00 pm. Using the following phrases, write an email with a minimum
of 70 words and a maximum of 100 words to the employees in your company informing the same.
by 30 minutes to avoid traffic - effect from next week - lunch duration-revised working time
- reduced by 10 minutes-free breakfast-office will start earlier-till the end of rainy seasonwill be in effect.
Dear All
We hereby announce a change in the work timings as 8.30 AM to 5.00 PM, with effect from next week,
till the end of rainy season Which means, office hours would commence 30 mins earlier to cover up
minimum 30 Mins extra time being spent during peak hour traffic during monsoons. Also, additional
changes include reduction of lunch duration by 10 minutes & timings of free breakfast are now
applicable from 7.30 AM to 8.30 AM only. Since request to each one of you to adhere to the new
timings.
Have a nice day
Regards
Lead - Corporate Communications

Question 3: As your company is doing good business and expanding, your company is relocating it's
office to a new address. Using the following phrases, write an email with a minimum of 70 words and
a maximum of 100 words to your customer informing the change in address.
near outer ring road-shifting to-bigger office space-November 10-change in telephone
number-new address is provided below-fourth floor-Cesina Business Park.
Dear All
We are happy to announce that we are moving out to much spacious office from November 10th
onwards. It is indeed a great sign of our ever growing business & our increasing clientele.
Hence, for a better productivity results, our management has taken a decision of increasing the team
size & allocate us a much more spacious facility with all the modern state of art amenities.
Our new abode will be Fourth Floor, Cesina Business Park, Near Outer Ring Road,
Bangalore/Chennai/Hyderabad etc.,
Please also make a note of new board line number (reception number)-xxx-xxxxxxxx. Lets us all
make the most use of the resources available in the said new office to server our clients
better.
Thanks & Regards
Question 4: You are the project leader for a team of 20 members. As the team members are not
submitting the weekly time sheets regularly, you need to email them stressing the need to submit
without fail. Using the following phrases, write an email with a minimum of 70 words and a maximum
of 100 words to your team members informing the same.
can be accessed online-lead to loss of pay-every week-do not default-used to bill clientactual working hours-by friday-failure to adhere-time sheet filling application.
Dear All
It has been observed that many of you are not filling the timesheets on regular basis. Let me tell you,
filling up time sheets is the only way, to measure your hardwork, as long as you are working on this
project. So please do not default on this. More over, This is important for us to report it to our client,
the actual amount of work done by each one of you in terms of number of hours per day, at the end of
every week.
Only on the basis of this, we can bill you all to the client, which is directly linked to you monthly
salary. In our words, it leads to loss of pay for any particular day, for which time sheet is not filled.
Please adhere to the company guidelines & fill the same on daily basis or atleast weekly basis.
Time sheet filling application is easily accessible in our intranet portal, which needs your
login credentials.
Please do the needful on regular basis.
Regards
Project Lead
xxxx

Practice Sets
SET 1
As your company is doing good business and expanding, your company is relocating its office to a new address. Using the
following phrases, write an email with a minimum of 70 words and a maximum of 100 words to your customer informing the
change in address.
near outer ring road shifting to bigger office space November 10 change in telephone number new address is provided
below fourth floor Cesina Business Park

SET 2
Using the following phrases, write an email with a minimum of 70 words and a maximum of 100 words to your parents
describing the experience related to your first campus interview.
80 minutes tensed formal shirt negative marking polish write a program early in the morning written test four
member panel explain offer very happy

SET 3
Using the following phrases, write an email with a minimum of 70 words to a company requesting them to sponsor your college
cultural festival.
pdf file reputed institute 10 days 200 college sparkling performance extravaganza sponsor the event request
appointment brochure attached

SET 4
Using the following phrases, write an email with a minimum of 70 words to your final year project guide explaining the delay in
the project submission.
submission date foreign edition books Schedule 10th June laptop crash delay in printing overall status 9 days
approve the extension shortage of money

SET 5
Learn how to write an appreciation email.
SET 6
Write an e-mail to request to conduct a training session for your associates using the following phrases, with a minimum of 50
words and a maximum of 150 words.
training sixteen associates tenth twelfth August three days communication skills assertiveness telephone etiquette
e-mail writing confirm two days clarifications
Set 7
You are Anna and you have to write a mail to Jack for seeking permission to bring the camera in company premise.
Outline: Bring- camera- high tea- celebrations- security personnel ontime delivery instruct- cafeteria- not working area