Documente Academic
Documente Profesional
Documente Cultură
Subject:
MARKETING
Topic:
STARBUCKS COFFEE
Submitted to:
Submitted by:
USMAN SABIR 181
NAUMAN QADEER 129
M.SHAKEEL 108
NAVEED AHMED 120
WASEEM ANJUM 190
SYED ADEEL HAIDER NAQVI 160
SUMAIRA SIDDIQ 158
M.WAQAS KHALID 115
SIDRA RIYAZ 153
REHMAN RATHORE 133
.
Comsats institute of science & technology Islamabad
PROJECT
STARBUCKS
CONTENTS:
EXECUTIVE SUMMARY…………………………………………………….5
INTRODUCTION……………………………………………………………...5
CURRENT MARKET SITUATION ………………………………………….6
BUSINESS PORTFOLIO……………………………………………………...6
IT HELPED THIS INDUSTRY………………………………………………..7
MISSION STATEMENT ……………………………………………………...7
GOALS AND OBJECTIVES…………………………………………………..7
ISSUES…………………………………………………………………………7
SIZE OF THE BUSINESS……………………………………………………..8
COMPETITORS……………………………………………………………….8
COMPETITORS ANALYSIS………………………………………………….8
(SWOT ANALYSIS)…………………………………………………………...9
STRENTHS
WEAKNESSES
OPPORTUNITIES
THREATS
ECONOMICAL ASPECTS…………………………………………………….11
DEMPGRAPHICS……………………………………………………………...11
LEGAL ASPECTS………………………………………………………………11
CULTURAL ASPECTS………………………………………………………...11
TECHNOLOGICAL ASPECTS…………………………………………………11
GOVERNMENTAL ASPECTS…………………………………………………12
MAERKET RESARCH………………………………………………………….12
ACTION PROGRAMS………………………………………………………….12
MARKETING ORGANIZATION……………………………………………...13
MODES OF THE BUSINESS…………………………………………………...13
MARKET PROCESS……………………………………………………………14
NEW PRODUCT DEVELOPMENT…………………………………………….18
MARKETING MIX………………………………………………………………22
FINANCIAL AND STRATEGIC REVIEW……………………………………..24
KEYS TO SUCCESS…………………………………………………………….27
CRITICAL ISSUES………………………………………………………………27
INVOLVEMENT IN THE COMMUNITY………………………………………28
MARKETING QUESTIONNAIR………………………………………………..29
REFRENCES……………………………………………………………………..30
4
EXECUTIVE SUMMARY:
STARBUCKS is preparing to launch its products in PAKISTAN. Where they target
Islamabad city with an outlet in the market. Despite of the competitors (DUNKIN
DONUTS, MC DONALD AND THE LOCAL BRANDS), we can compete because our
product offers a unique combination of features at a value added price and different
services. We are targeting specific segmentation (18-45) in the consumer market, taking
advantages of opportunities indicated by higher demand for beverages (tea, coffee, etc) in
winter season.
The primary marketing objective is to achieve first year of awareness, positioning and
ISB market share of 5%. The primary financial objective are to achieve first year sales
revenues of 20 million, keep first year losses to less than 5 million, and break-even early
in the second year.
INTRODUCTION TO STARBUCKS:
Starbucks Corporation is an international coffee and coffeehouse chain based in Seattle,
Washington, United States. Starbucks is the largest coffeehouse company in the world,
with 16,680 stores in 49 countries, including 11,068 in the United States, followed by
nearly 1,000 in Canada and more than 800 in Japan. Starbucks sells drip brewed coffee,
espresso-based hot drinks, other hot and cold drinks, snacks, and items such as mugs and
coffee beans. Through the Starbucks Entertainment division and Hear Music brand, the
company also markets books, music, and film. Many of the company's products are
seasonal or specific to the locality of the store. Starbucks-brand ice cream and coffee are
also offered at grocery stores.
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Certain that there was money to be made selling pre-made drinks, Schultz started
the Il Giornale coffee bar chain in 1985.
v The company HQ, in the old Sears, Roebuck and Co. catalog distribution
center building
v Grew from 55 stores in 1989 to over 16,680 stores today
From Starbucks' founding in later forms in Seattle as a local coffee bean roaster
and retailer, the company has expanded rapidly. In the 1990s, Starbucks was
opening a new store every workday, a pace that continued into the 2000s. The
first store outside the United States or Canada opened in the mid-'90s, and
overseas stores now constitute almost one third of Starbucks' stores. The company
plans to open a net of 900 new stores outside of the United States in 2009, but has
announced 900 store closures in the United States since 2008.
BUSINESS PORTFOLIO:
v Coffee
v Tea
v Donuts
v Espresso-based hot drinks
v snacks
v mugs
v cookies
v milkshakes
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INFORMATION TECHNOLOGIES HAVE HELPED
THIS INDUSTRY:
v Business Intelligence
v Wi-Fi
Wi-Fi access improved sales and profits at Starbucks
Necessary to keep up with competition: common practice in the industry.
Advantage that it was free in most other areas. Required that Starbucks offer free
as well.
v Starbucks Card Duetto™ Visa® loyalty program
MISSION STATEMENT:
“To inspire and nature the human
spirit, one person, one cup and one neighborhood at a time”
ISSUES:
In relation to the product launch, our major issue is the ability to establish a well-regarded
brand name linked to a meaningful positioning. We must invest heavily in the marketing
to create a memorable and distinctive brand image projecting innovation, quality and
value. We also must measure awareness and response so we can adjust our marketing
efforts as necessary.
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SIZE OF A BUSINESS:
v We will introduce our product in small scale market so that we target those people
who want more taste in coffee
v Our franchise will have 24 hour service
v Any body make the order through internet using online facility
v We will give our customers hot and fresh home delivery
COMPETITORS:
Although the coffee is commonly used in Pakistan but STARBUCKS is not concern
where their customers really exist, they deliver it wherever they are. The coffee being
served belongs to different companies like Nestle, Dunkin Donuts but none of the
company is having its own delivery or home service in the city that’s the gap we are
basically going to target this distribution and product line gap.
COMPETITORS ANALYSIS:
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SWOT ANALYSIS FOR STARBUCKS COFFEE:
STRENGTH:
GREAT AND RICH TASTING COFFE
v Starbucks is very profitable and has a strong financial base, therefore allowing the
company to undertake new business ventures
v The company is internationally recognized and has a global presence
v Their reputation is one of fine products and services.
v Almost 16,680 cafes in almost 49 countries (SWOT)
v Widespread brand recognition, which in turn becomes brand preference, and
ideally eventually brand loyalty
v Strong customer base
v Respected employer
v Values its workforce
v Voted onto Fortune’s “Top 100 Companies to Work For” (2005)
v Strong ethical values and mission statement
v Disciplined innovator
v Understands the Adapt-or-Die theory of marketing
v Has the ability to roll out new products relatively quickly
v Translate into a considerable competitive advantage
v Focus on opening stores that have convenient access for pedestrians and drivers
v Helps the company capture an increasing share of the coffee market
WEAKNESSES:
If Pakistan store growth decreases, stock is lowered in value. Would suffer greatly if
Pakistan. Stores under performed because of economic conditions or increased levels of
competition
v High expenses coffee
v For high income
v It has also the side effects like yellowing the teeth
9
OPPORTUNITY:
THREATS:
10
ECONOMICAL ASPECTS:
v Purchasing power of citizens of Islamabad.
v Consumers and Investors confidence.
v Shift from rural areas to urban area
DEMOGRAPHIC ASPECTS:
v Demographics of Islamabad will not effect Starbucks arrival.
v Citizens of Islamabad have high income level therefore they have high
purchasing power
v Age groups ranging from 18-45 years will our main customers
v Age group 19-21 years who belongs to university students. This age group in
Islamabad is well supported by their families; therefore they will also buy
Starbucks coffee.
v People of Islamabad are brand conscious
v People of Islamabad are fashion oriented
v They prefer imported goods
v People of Islamabad are early adopters who used to try newly imported things
v Therefore demographics of Pakistan (Islamabad) are suitable for Starbucks
arrival
LEGAL ASPECTS:
v Tariff and non-Tariff barrier don’t effect star bucks arrival in Pakistan.
v No legal restriction for Starbucks Coffee houses.
v Pakistani laws don’t prohibit import of coffee beans and necessary technology
CULTURAL ASPECTS:
v Pakistani youth is adopting Western culture.
v Trend of coffee is increasing day by day.
v Citizens of Islamabad are status oriented so using Starbucks Coffee will be a
symbol of prestige item for them
TECHNOLOGICAL ASPECTS:
v The main technology used in Starbucks is Espresso
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v It is one of the main specialty in the success of Starbucks
v It will promote our country technology
GOVERNMENTAL ASPECTS:
v No import restriction in Pakistan
v Liberal investment policy
v All economic sectors open to foreign direct investment (fdi)
MARKETING RESEARCH:
v We find out in our research that people of Islamabad are more aware of
international brands.
v It has really compelled us to introduce well known brands that catch the eyes of
the market.
v Due to high per capita income, most of the people are quality conscious, so price
factor will not be considered by them.
v People of Islamabad are more inclined towards the foreign brands rather than the
local brands.
v People of Islamabad are more brand conscious because of more education.
v Due to more exposure towards media, to make the people aware of our product
will not be a problem for us
.
ACTION PROGRAMS:
The star bucks will introduce in February. Following are the summaries of the action
programs we will use during the year to achieve our stated objectives.
First we will initiate a campaign to create awareness to target customers and generate
excitement for the outlet launching. We use different modes of advertising to create
awareness of our features, benefits and competitive advantages. We provide our products
and services according to the need and wants of the customers. We will give a trial to the
targeted customers and survey too. From the survey we conclude that who are our real
customers, attractiveness and chances of successful of our product. As the campaign
continues, we will add consumer sales promotion tactics such as giving away
STARBUCKS logo mugs as a premium. Now we will advertise on different bill boards to
support our outlet. After creating awareness and capturing some market share, we will
also endorse the celebrity to promote our product. After the successful of the product we
will expand our business and open a new outlet in KARACHI. In addition we will tally
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and analyze the results of customer’s satisfaction service for use it in future promotions
and to provide feedback and marketing activities.
MARKETING ORGANIZATION:
We will hire chief marketing officer, who holds overall responsibility for all the
company’s marketing activities. We will contract an advertise agency for our promotional
activities, campaigns and public relations efforts
MODES OF BUSINESS:
IMPORTING:
v We will import coffee beans and espresso machines from USA
v We adopt this mode because there is no other alternate
v It is difficult to set manufacturing plant of beans at initial stage it will be very
costly
v Starbucks will not give the permission of setting manufacturing plant without
having any experience in franchising
v In importing products there is low risk
FRANCHISING:
v Franchising mode in Islamabad will be adopted to enter in Pakistani market
v It will capture the trust of brand loyal people
v It assures the standard quality
TURNKEY OPERATIONS:
v To maintain the standards of Starbucks we will arrange turnkey operations in
contract
v Because we have no skilled labor according to the standards of Starbucks
v Like handling of espresso machine
v Exact quantity of ingredients etc
v This cost will generate long term profit
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FINANCING:
v 40% of financing will be provided by the franchisee.
v Remaining 60% financing will be provided by the franchiser
MARKETING PROCESS:
The marketing process involves three major steps which are:
v Segmentation.
v Targeting the market.
v Positioning.
MARKET SEGMENTATION:
Market segmentation is process of dividing the market into distinct groups with distinct
needs, characteristics or behavior who might require separate products or marketing
mixes.
Following are the basis of segmentation.
v Geographic
v Demographic
v Psychographics
v Behavioral
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new innovation done in it so when customers buy this they get a sense of secure
ness that product they are buying is of good quality and hygienic. “We charge
you because we give you more”.
v Geographical: We are planning to make our product available in Islamabad
city of Pakistan. As we want to cover as much customer circle as possible.
TARGET MARKETING:
Market segmentation reveals the firms market segment opportunities. It is a process in
which firm now has to evaluate various segments and decide how many and which one to
target. The following steps are involved in target marketing:
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v 18-45
PRODUCT POSITIONING:
After deciding which segments to target in the market, “STARBUCKS coffee” decides
what position it wants to occupy in segment. Product positioning is the place the product
occupies in consumers mind relative to competing products. The key to winning and
keeping target customers for our product is to understand their needs better than
competitors such as nestle; Nescafe & Dunkin Donuts.
“STARBUCKS coffee” will be placed in the minds of customers distinctively by using
following steps:
The key to pleasing and maintenance of good customer s. is to understand their needs and
buying processes better than competitors do and to deliver more value then your
competitors’ .Thus while developing the positioning strategy first of all we had to find
out that on which ground we want to differentiate ourselves as compared with our
competitors
A product’s positioning can be based on one of the following differentiations:
v High quality roasted beans
v An international brand
v Home delivery service
v Starbucks Card Duetto™ Visa®
v Wi-fi
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CHOOSING THE RIGHT COMPETITIVE
ADVANTAGE:
As we are completely focusing on the better health conditions and pleasure states of our
customers Our Company is always concentrating upon quality and there is absolutely no
compromise on excellence of our product.
“We are giving our customers a product at competing prices so that they could
purchase our product without any kind of hesitation”.
“Perhaps in your local mall Barns and Noble or down the street from a local
McDonalds. There is no knowing where Starbucks is basically depending on where
you live”.
By promoting these differences we can surely have a great business and can retain
maximum numbers of customers by delivering value to out targeted customers.
POSITIONING STATEMENT:
“To target 25-45 and beverages in
winter season our STARBUCKS COFFEE is high quality which we
provide them wherever the consumers are”
CONCLUSION:
v Starbucks has a winning blend of technology and brand-building
v Aggressive competition requires constant look to the future and
competitive edge.
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NEW PRODUCT DEVELOPMENT:
Once we carefully segmented the market, chosen its target customers, identified their
needs, and determined market positioning, now, it is better able to develop new product.
A various steps involved in the new product development process:
• Idea Generation.
• Idea Screening.
• Concept Development and Testing.
• Marketing Strategy Development.
• Business Analysis.
• Product Development.
• Test marketing.
• Commercialization.
IDEA GENERATION:
The process for our product development starts with the search of ideas. There are many
sources from where we collected the ideas for our product, basically, with the start of
winter season the need of beverages is high, customer demand for tea, coffee and other
beverages.
So for this purpose we generate different ideas from various resources like internal,
external, from our competitors, suppliers, distributors and also from our customers in
order to find better and good ideas.
IDEA SCREENING:
After making a large number of lists of different ideas we move to the next step that is
“Idea Screening” in which we spot good ides which are beneficial for us and also for our
target customers. We screened the different ideas that had been generated in bulk. But
after screening the ideas we preferred the idea to introduce STARBUCKS COFFEE in
Pakistan. Our product concept is a “delicious, hot n cold and high quality creamy
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coffee in different flavors which you have in breakfast and break times during office
times or hanging with your friends”.
CONCEPT DEVELOPMENT AND TESTING:
CONCEPT DEVELOPMENT:
§ This is the step in which we make the concept about the product,
the product concept. Basically, it is a detailed version of the idea
stated in meaningful consumer terms.
After a detailed discussion on our idea we have tried to build a clear image
in the consumers mind by keeping certain things in mind.
• Delicious and creamy coffee.
• Fresh and different flavors.
• It should be good in taste and has good quality ingredients.
CONCEPT TESTING:
Concept testing is the process for testing new-products concepts with
groups of target consumers.
We asked opinions of public in order to know their view points. This is in order to
know that what people basically think about our product i.e. “STARBUCKS
COFFEE.” This process helps us to know whether the product has built its
perfect concept in the mind of the consumer or not.
• The second part or step outlines the planned price, distribution strategy, and
marketing budget.
The product will be offered in different flavors in mugs, at a retail price of 150/-.
• The third part of the marketing-strategy plan describes the long-run sales and
profit goals and marketing mix strategy over time.
The company intends to win a 5% percent market share and realize an after tax
return on investment of 12 percent. To achieve this return, product quality will
start high and be improved over time through technical research. Price will
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initially low as compared to competitors to gain large number of customers. The
total promotion will be boosted each year with the initial advertising.
BUSINESS ANALYSIS:
After developing the product concept and marketing strategy there is need to make
business analysis in which there is need to prepare sales, cost, and profit projections to
determine whether they satisfy company objectives.
We are trying to determine our costs revenues and sales in order to check that either we
are achieving our targets or not.
PRODUCT DEVELOPMENT:
In this stage we have given our product the final shape that is “STARBUCKS COFFEE”
according to the idea we have generated.
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TEST MARKETING:
The stage of new-product development in which the product and marketing programs are
tested in more realistic market settings.
It is of three types:
COMMERCIALIZATION:
In this step the company introduces its product in to the market but major things to
consider are the timings and places.
We are ready to start delivering of delicious and high quality “STARBUCKS COFFEE”
to the target market.
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MARKETING MIX
Marketing mix decisions focus on the product, promotion, price and place.
PRODUCT
v The name of our product is “STARBUCKS COFFEE” which clearly
gives an idea of our product. And the name of our product is easy to pronounce
and easy to remember.
v It is a high quality product
v “STARBUCKS COFFEE” is an instant break. It's deliciously nice and very
tasty..
v Our product can be of different sizes (small and large size) and depending upon
its target market.
v The design and packaging of our product reveals the quality and also promotes
its price and ingredients and its packaging preserves product for a fixed period
of time which is mentioned on it.
PROMOTION
Company realizes the importance of promotion mix for the success of any product. It is a
great tool to get competitive advantage. Increased cost problem of coordination
advertisement programs in multiple countries and a desire for the common world wide
company or product image have caused the company to seek greater control and
efficiency without sacrificing local responsiveness.
We have decided to use the following strategies for the promotion of our product.
v WORD OF MOUTH:
It is a personal communication about product between target buyers and
neighbors, friends, family members and associates. It is a very effective strategy
in which we plan to use word of mouth to introduce our product and also the
benefits of our product to the customers.
v PRINT MEDIA
We also use print media to promote our product and to advertise our product.
• Banners: we also decided to place our banners on all important
instructions of the cities in which we are launching our product.
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• Newspapers: we also advertise our product in news paper for the
publicity of our product.
• Magazines: we also give advertisement in weekly news paper for the sake
of promotion of our product.
v ELECTRONIC MEDIA:
Electronic media plays an important role in the promotion of STARBUCKS
COFFEE and for this purpose we have also decided to use electronic media.
• Local television media: we also use local television media to promote our
product among the customers.
• Radio: we also use this approach to air commercial of our product.
• Websites: we also made a website that contains all the information and all
necessary details regarding our product which the consumer would need to
know about the product.
v SALES PROMOTION
Sales promotion will be done through giving discounts on prices and bundle
offers for the initial phase.
PRICING
v The price of “STARBUCKS” will be kept lower than the competitor to grab some
market share by keeping high quality and low profit margins. Basically we use
“penetration pricing strategy” in order to attract more customers.
v We will try to keep price lower in every size and also introduce sachet of lower
prices to increase our customer base.
v At the maturity level we will try to charge competing price to gain our profits.
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STARBUCKS CORPORATION - FINANCIAL AND
STRATEGIC ANALYSIS REVIEW
Summary:
The "Starbucks Corporation - Financial and Strategic Analysis Review" is an in-depth
business, strategic and financial analysis of Starbucks Corporation The report provides a
comprehensive insight into the company, including business structure and operations.
The hallmark of the report is the detailed strategic analysis of the company.
GROWTH RATIO:
FINANCIAL RATIO:
24
INCOME STATEMENT:
09/2009 09/2008 09/2007 09/2006
All amounts in millions except per share amounts.
(TTM) (TTM) (TTM) (TTM)
Operating Revenue 9,774.60 10,383.00 9,411.50 7,786.94
Total Revenue 9,774.60 10,383.00 9,411.50 7,786.94
Adjustment to Revenue 0.00 0.00 0.00 0.00
Cost of Sales 4,296.30 8,335.20 7,190.28 6,099.27
Cost of Sales with Depreciation 4,324.90 8,390.40 7,215.01 6,126.69
Gross Margin 5,478.30 0.00 0.00 0.00
Gross Operating Profit 5,478.30 2,047.80 2,221.22 1,687.68
R&D 0.00 0.00 0.00 0.00
SG&A 4,142.50 786.10 783.39 473.02
Advertising 0.00 0.00 0.00 0.00
Operating Profit 562.00 503.90 1,053.95 893.95
Operating Profit before Depreciation (EBITDA) 1,335.80 1,261.70 1,437.83 1,214.65
Depreciation 563.30 604.50 491.89 414.64
Depreciation Unreconciled 534.70 549.30 467.16 387.21
Amortization 0.00 0.00 0.00 0.00
Amortization of Intangibles 0.00 0.00 0.00 0.00
Operating Income After Depreciation 772.50 657.20 945.94 800.02
Interest Income 36.30 9.00 2.42 12.29
Earnings from Equity Interest 0.00 113.60 108.01 93.94
Other Income, Net 121.90 0.00 0.00 0.00
Income Acquired in Process R&D 0.00 0.00 0.00 0.00
Interest Restructuring and M&A -332.40 -266.90 0.00 0.00
Other Special Charges 0.00 0.00 0.00 0.00
Total Income Avail for Interest Expense (EBIT) 598.30 512.90 1,056.36 906.24
Interest Expense 39.10 53.40 0.00 0.00
Income Before Tax (EBT) 559.20 459.50 1,056.36 906.24
Income Taxes 168.40 144.00 383.73 324.77
Minority Interest 0.00 0.00 0.00 0.00
Preferred Securities of Subsidiary Trust 0.00 0.00 0.00 0.00
25
Income from Cum. Effect of Acct Chg 0.00 0.00 0.00 -17.21
Income from Tax Loss Carry forward 0.00 0.00 0.00 0.00
Other Gains (Losses) 0.00 0.00 0.00 0.00
BALANCE SHEET:
After Hours: $ 23.07 0.01 (+0.04%) Volume: 11.66 k 4:44 PM EST Dec 31, 2009
Balance Sheet Annual
Statement: View:
26
Minority Interest - 18 17 - -
Total Non-Current Liabilities 950 992 904 265 196
Total Liabilities 2,531 3,182 3,060 2,200 1,423
KEYS TO SUCCESS:
v Rapidly expand retail operations
v Growth in its specialty sales and other operations
v Introduction of new products
v Continue to be widely available and welcoming
v Maintain reputation for having specialty and gourmet coffee
v Make customers feel welcome with friendly service
v Offers new technologies (Wi-fi, visa card)
CRITICAL ISSUES:
v Must increase customer satisfaction through improvements to service
v Friendlier and more attentive staff
v Faster and more efficient service
v Increase in personal treatment (remember customer’s name and order)
v More knowledgeable staff
v Better overall service
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OTHER CRITICAL ISSUES STARBUCKS IS CRITICIZED
FOR AND MUST BE AWARE OF ARE:
v Clustering
v Driving out independents
v Loss of diversity
v Its policy toward farming communities in developing countries
v Fair trade
v Many of these issues are vital for Starbucks to improve their
v Customer’s satisfaction
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MARKETING
QUESTIONNAIRE
1. Have u ever heard the name of STARBUCKS? If yes (have you ever try that)
• ----------------------
4. At what number do you rate STARBUCKS amongst its competing firms (scale
of 1-10)?
___________________
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• Large size (170, 160, 150)
• Small size (75, 85, 100)
SURVEY REPORT:
After the survey we found that 40-50% people are aware of the STARBUCKS.
Although they like coffee, but most of them said we want a good quality coffee. The
peoples who were not aware of STARBUCKS but after we told them about the
introduction of the STARBUCKS (it has 16,680 retail outlets around 49 countries
and high quality brand), this made them conscious of tasting such a coffee which is
a successful brand all over the world and they interested to have STARBUCKS in
PAK too. We also told them if we launch CHOCO CREAMY SHAKE, what is
there point of view? They said we will try it because of the name of such international
brand and we love chocolate too. Most of them prefer a large mug of a coffee and the
price should lie “between” 150-200. Most of the people using the NESTLE brand
“NESCAFE”. People rated for STARBUCKS lies 5-7 (average).
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CONCLUSION OF THE SURVEY:
We found that people are interested to have a quality brand in PAK, so it’s a positive
sign for us. We decided to serve both large and small mug of coffee with a price of
150/- and 80/- respectively. After the awareness of the “STARBUCKS”, we will
launch the CHOCO CREAMY SHAKE in the market.
ORGANIZATION STRUCTURE:
MANAGER
FINANCE
SALES MANAGER HR MANAGER MANAGER
CRUE
MEMBER
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REFRENCES:
v http://www.hoovers.com/starbucks/--ID__15745--/free-co-profile.xhtml
v http://moneycentral.msn.com/investor/invsub/results/compare.asp?Page=Gro
wthRates&Symbol=SBUX
v http://www.marketwatch.com/investing/stock/SBUX/financials
v wikipedia
v google
v starbucks.com
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