Chat transcript Session ID: 5189078

Start Time: Apr 19, 2016

Duration: 15:56 - 16:11
Name: David Sumners (E-mail: p_sumners@hotmail.co.uk (mailto:p_sumners@hotmail.co.uk))
Model(S/N): HOME APPLIANCES > WW90J6410CW (S/N: 04ge5esgb00901h)
Agreed with privacy policy (http://www.samsung.com/uk/info/privacy.html)
David Sumners
Can I claim the 5 year warranty on my washing machine? I bought it in December

15:56:34

Veronica
Welcome to Samsung Support. Please allow me a moment to read through your enquiry.

15:56:35

Hi David! This is Veronica. How are you doing today?

15:58:00

David Sumners
I am doing well, please don't spoil it ;-)

15:58:21

Veronica
You just have to ll up this online form http://www.samsung.com/uk/veyearwarranty/onlineregistration.html and once done, you will have the email
conrmation of the registration.

15:58:29

David Sumners
yes the problem is that I wasn't informed of the warrenty when I bought it

15:58:53

so am outside the 90 day period

15:59:02

i did get a conrmation code

15:59:14

but on the screen it said invalid request

15:59:25

Veronica
When did you buy this?

15:59:50

David Sumners
AO said they might not of advertised the warratny till after xmas

15:59:54

honestly december

16:00:04

19th

16:00:07

I have since bought two more eco bubbles for my rental houses and this is how i found out about the warranty

16:00:35

Veronica
Actually, it should be the retailer that advised you to register the appliance for the 5 year warranty.

16:01:30

David Sumners
I agree

16:01:41

but they didn't advertise on their site till after xmas the agent said

16:01:55

the two other machines i bought from a different seller

16:02:13

and they did advertise the warranty info

16:02:22

Veronica
Oh.

16:02:40

David Sumners
in fact they sent me details on how to register

16:02:43

Veronica
When did they send that information?

16:02:57

David Sumners
AO didn't send me any info for my original machine for my home

16:03:22

Veronica
I'm sorry?

16:03:37

David Sumners
the two extra machines i bought from pennywise in the town i live

16:03:41

for my rental houses

16:03:46

Veronica
You said, "in fact they sent me details on how to register".

16:03:56

David Sumners
AO is an online retailer

16:03:57

yes for the two extra machines

16:04:06

Veronica
I'm asking when did they send that?

16:04:09

David Sumners
you understand I bought 3 machines in total?

16:04:24

the rst in december

16:04:33

from ao.com

16:04:40

and i didn't receive any info for the warranty from them

16:04:54

the two subsequent machines I bought for my rental houses from a local seller

16:05:25

and they did send me the warranty details

16:05:45

so the two recent machines are covered and that is ne

16:05:56

Veronica
I see.

16:06:19

David Sumners
is it clear?

16:06:25

Veronica
When did you buy the only machine that you haven't registered?

16:06:47

David Sumners
December 19th

16:07:06

Veronica
I see.

16:07:24

You can try to email our ext.warranty@samsung.com and explain to them why haven't registered it. Because here on our end, we're not allowed to
decide what's the best thing to do here.

16:08:07

David Sumners
what is the likely outcome?

16:08:27

Veronica
I'm sorry I cannot guarantee you anything.

16:09:11

I'm not in the position.

16:09:18

David Sumners
ok thankyou

16:09:33

381971

16:10:12

this is the conrmation i received when i tried to register

16:10:29

can you see if it is valid?

16:10:35