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Instability in SOLIDWORKS due to conflict with Microsoft KB3072630

Summary
There is a conflict with Microsoft KB3072630 (published July 14 2015} which can cause SOLIDWORKS to become unstable
when Installed or updated after KB3072630 Is applied. The Microsoft update makes changes to Windows Installer which
prevents SOUDWORKS installations (new, modify/repair, update or uninstall} from being executed correctly. we are working
diligently to produce a software flx as soon as possible In SOUDWORKS 2015 and 2016, however In the Interim please review
the information below to prevent and correct instability caused by this conflict.

Affected software
SOUDWORKS 2011 - 2015, and SOUDWORKS 2016 beta.

Symptoms
Instability may appear In many different functional areas of the software, so the list below may not be complete. Known
symptoms are:

Missing add-ins from the SOUDWORKS add-ins list in the Tools menu.
Error when launching SOLIDWORKS or opening a file: ncould not load SOLIDWORKS DLL: GdtAnalysisSupport.dll".
Crashes when recording, playing or edlt1ng a SOLIDWORKS Maao.
Instability when using Equations.
Error when launching SOLIDWORKS or SOLIDWORKS Explorer: "DWG document manager library is invalid or missing".

Solution
First, check If you have KB3072630 Installed:

1. From the Windows Control Panel, click Windows Update.

2. In the left pane, dick View update history.
3. Browse the list of installed updates to check if KB3072630 was installed. If present, it will have been installed on or
after July 14 2015.
4. If KB3072630 is installed on your system please review the recommendations in the applicable scenario below.
Importllnt: We do not recommend uninstalling KB3072630 since it is an important security update. Please see below for next steps.
lmoorblnt: Serious oroblems mav occur If vou make lncoJTBct c:tlanaes to the realstrv. We advise vou to make a backup of your registry using the
We advise you t work wiUI your rr admlnlstratDrs when following the procedures below.

Information~.

Scenarto 1
users who have not yet installed or updated SOUDWORKS since KB3072630 was applied.To prevent problems we recommend
temporarily disabling KB3072630 before Installing or updating SOUDWORKS:

1. Temporarily disable the KB3072630 security nx (we do not recommend unlnstalllng It} by either following steps {a)-(f}
below 91: double-click KB3072630_Disable.reg from~ zip file.
a. Click Start, click Run, type regedit" in the Open box, and then click OK.
b. Locate and click the following subkey In the registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer
Note If this subkey does not exist, create it.
c. In the Edit menu, point to New, and then click DWORD Value.
d. For the DWORD name, type "RemappedEievatedProxlesPollcy", and then press Enter.
e. Right-dick RemappedEievatedProxlesPollcy, and then click Modify.
f. In the Value data box, type 1, and then click OK.
2. Install, update or uninstall SOUDWORKS in the normal way.
3. After SOUDWORKS installs or updates successfully, reset the RemappeciEievat:edProxlesPollcy DWORD value to 0
to re-enable the security fix for KB 3072630.
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Scenarto2

Users who have Installed or updated SOUDWORKS iftli:r KB3072630 was applied - where SOLIDWORKS was Installed using
the 'standalone' Installation method. Your SOLIDWORKS lnstallatJon Is likely to be unstable and subsequent unlnstallatlon will
likely fail. we recommend the following method to repair your SOLIDWORKS installation:
1. Follow step 1 from Scenario 1.
2. Run a Repair of your SOUDWORKS Installation from Program and Feablru in the Windows Control Panel. Find the
SOUDWORKS lnstallaHon then select Change, then choose Repair from the Installation Manager op1fons and follow onscreen prompts.
3. After the SOLIDWORKS installation is repaired, reset the RemappedEievatedProxluPollcy DWORD value to 0 to reenable the security flx for KB 3072630.

Scenarto3
Users who have Installed or updated SOUDWORKS .Aft&[ KB3072630 was applied - where SOLIDWORKS was Installed using
an Administrative Image. Your SOLIDWORKS installation is likely to be unstable. It is necessary to uninstall SOUDWORK.S, we
recommend following this procedure:

1. Unlnstall SOLIDWORKS from Programs and Feablres In the Windows Control Panel. Find the SOUDWORKS
installation then select Uninstall.
2. Follow step 1 from Scenario 1.
3. Install SOUDWORKS from your Administrative Image.
4. After SOUDWORKS installs successfully, reset the RemappedEievatedProxiesPolicy DWORD value to 0 to re-enable
the security flx for KB 3072630.

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