VIA UPS No.

1Z64589FNW90608846

May 19, 2016

Jonathan Mothner, EVP General Counsel and Secretary

Alana L. Brown, Litigation Counsel, Synchrony Financial
Synchrony Financial Board of Directors
Synchrony Board Corporate Secretary
777 Long Ridge Road
Stamford, CT 06902
RE: CFPB Case 160113-001506
Amazon.com Store Card Account Number Ending in 3509
Lowe1s Consumer Account Number Ending in 0825
TO YOU AND EACH OF YOU:
Enclosed is a $1,091.94 check you wrongly sent me that I am returning to you marked VOID and
other such. Enclosed is my email of February 25, 2016 rejecting this nonsense and requesting an
address to return the check. As of today you have not provided a return address, so I am
returning the check to the Synchrony Financial Stamford, CT address shown above.
Also enclosed is a letter dated January 28, 2016 from a corporate nonlawyer,
Julie Avila Martinez, Senior Specialist, Corporate Consumer Relations
Synchrony Bank, 900 Concourse Drive, Rapid City SD 57703
The letter states in part,
On December 30, 2015, Alana Brown, Litigation Counsel for Synchrony Bank,
telephoned you in order to inform you that your billing dispute had been resolved in your
favor. As you requested, Mrs. Brown instead sent an email to you stating that the billing
dispute was resolved in your favor.
Ms. Brown, you know nothing has been resolved. See my enclosed email to you, EVP Mothner,
and Synchrony Financial. The check is returned. The letter of nonlawyer Martinez is a piece of
fiction and does not even accurately reflect the merchandise in dispute. Synchrony Financial
should tell nonlawyer Martinez that I did not order a camera through Amazon.com.
I have come to the realization that it is impossible to resolve a dispute with financial institutions
like Synchrony Financial, or the psychopaths at Amazon.com. Dont bother refunding any
money to my former accounts. I stopped paying them FOREVER. I got into this mess because
my credit was good, and I could buy online. Fine, I want a zero credit score, and cash only basis.
Unfortunately even the CFPB cannot resolve this matter. Fine, that means Synchrony Financial
and its ilk are too corrupt, too rapacious, and too maniacal, to exist. America needs a policy
change regarding financial terrorists like Synchrony Financial and Amazon.com.
You will be hearing from me regarding other unfinished business. Your check is returned.
Neil J. Gillespie
8092 SW 115th Loop
Ocala, FL 34481

Cc. Synchrony Bank

170 West Election Road
Draper, UT 84020
UPS #
1Z64589FNW92380034

Cc. Julie Avila Martinez, Senior

Synchrony Bank, Corporate
900 Concourse Drive
Rapid City SD 57703
UPS # 1Z64589FNW93053627

Page 1 of 2

Neil Gillespie
From:
To:
Cc:
Sent:
Attach:
Subject:

"Neil Gillespie" <neilgillespie@mfi.net>

"Brown, Alana (Synchrony Financial)" <Alana.Brown@synchronyfinancial.com>; "Jonathan Mothner"
<Jonathan.Mothner@synchronyfinancial.com>; "Synchrony Board Corporate Secretary"
<corporate.secretary@synchronyfinancial.com>
"Stefanie Goldblatt" <Stefanie.Goldblatt@cfpb.gov>; "CFPB_Ombudsman"
<CFPB_Ombudsman@cfpb.gov>; "Neil Gillespie" <neilgillespie@mfi.net>
Saturday, May 21, 2016 7:43 PM
Check returned to Synchrony Financial May-19-2016.pdf
Check returned to Synchrony Financial May-19-2016 Re: Amazon and Lowe's accounts

Check returned to Synchrony Financial May-19-2016

----- Original Message ----From: Neil Gillespie
To: Brown, Alana (Synchrony Financial) ; Jonathan Mothner ; Synchrony Board Corporate Secretary
Cc: Stefanie Goldblatt ; CFPB_Ombudsman ; Neil Gillespie
Sent: Thursday, February 25, 2016 3:56 PM
Subject: Re: Amazon and Lowe's accounts

Mr. Jonathan Mothner, EVP General Counsel and Secretary

Ms. Alana L. Brown, Litigation Counsel, Synchrony Financial
Synchrony Financial Board of Directors
Synchrony Board Corporate Secretary
777 Long Ridge Road
Stamford, CT 06902
Dear Ms. Brown, Mr. Mothner, and Synchrony Board Corporate Secretary:
Attached is a PDF image of check dated Feb-17-2016 I received in the US Mail from Synchrony
Bank-Amazon in the amount of $1,091.94. The accompanying message is wrong, as you know,
Dear Neil Gillespie,
Attached please find a refund check from your account.
Thank you for your business.
Sincerely, Customer Service
Please provide an address so I may return this check to Jonathan Mothner, EVP General Counsel and
Secretary.
I regret not responding as planned last month, but my delay has been unavoidable for circumstances
beyond my control. However I hope to provide Synchrony Financial and the CFPB an initial
accounting soon for my numerous accounts with Synchrony, both closed and open.
I also plan to respond to a number of letters from Synchrony that create a false record of events, and
provide that information to the credit bureaus and the CFPB.
Neil J. Gillespie
8092 SW 115th Loop
Ocala, Florida 34481
----- Original Message -----

5/21/2016

Page 2 of 2

From: Neil Gillespie

To: Brown, Alana (Synchrony Financial) ; Jonathan Mothner, Synchrony Bank General Counsel
Cc: Stefanie Goldblatt ; neil.gillespie.wh88@wharton.upenn.edu ; Neil Gillespie
Sent: Saturday, January 02, 2016 12:14 PM
Subject: Re: Amazon and Lowe's accounts

Ms. Brown: This is to acknowledge and reject your offer. I will provide details and more information
after the holiday is over, and the work week begins January 4, 2016. Thank you. Neil J Gillespie
----- Original Message ----From: Brown, Alana (Synchrony Financial)
To: neilgillespie@mfi.net
Sent: Friday, January 01, 2016 11:59 AM
Subject: Amazon and Lowe's accounts

Mr. Gillespie, I am an internal lawyer for Synchrony and I am writing to respond to your
correspondence regarding your Amazon and Lowes accounts. We have reviewed the
accounts and have resolved the disputes in your favor. Specifically, we will take the
following actions: (1) issue a credit of $1,081.94 to your Amazon account so that you
will have a zero balance on that account, (2) mail you a check for $35.00 for the payment
that has not been posted to your Amazon account, and (3) issue a credit to your Lowes
account in the amount of $200.00 to reimburse you for the Amazon gift cards that you
purchased on your Lowes account.

Please let me know if you have any questions.

Thank you,

Alana L. Brown
Litigation Counsel
Synchrony Financial
777 Long Ridge Road
Stamford, CT 06902
Engage with us.

5/21/2016

Page 1 of 1

Neil Gillespie
From:
To:
Sent:
Attach:
Subject:

"Neil Gillespie" <neilgillespie@mfi.net>

"Neil Gillespie" <neilgillespie@mfi.net>
Saturday, May 21, 2016 7:44 PM
ATT00012.txt
Read: Check returned to Synchrony Financial May-19-2016 Re: Amazon and Lowe's accounts

This is a receipt for the mail you sent to

"Brown, Alana (Synchrony Financial)" <Alana.Brown@synchronyfinancial.com>; "Jonathan Mothner"
<Jonathan.Mothner@synchronyfinancial.com>; "Synchrony Board Corporate Secretary"
<corporate.secretary@synchronyfinancial.com> at 5/21/2016 7:43 PM
This receipt verifies that the message has been displayed on the recipient's computer at 5/21/2016 7:44
PM

5/21/2016

AMAZON

P.O. BOX 964

ATLANTA GA 303019998

000 0006993 00000000 001 001 06993 INS: 0 0

NEIL GILLESPIE
8092 SW 115TH LOOP
OCALA, FL 344813567

02/17/16

Dear Neil Gillespie,

Attached please find a refund check from your account.

Thank you for your business.

Sincerely,

Customer Service

CK0406

v 0 100717 2014

Please detach before negotiating check

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:RE: _C87A-:-18t(}17~13.

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UPS Internet Shipping: View/Print Label

1. Ensure there are no other shipping or tracking labels attached to your package. Select the
Print button on the print dialog box that appears. Note: If your browser does not support this function
select Print from the File menu to print the label.
2. Fold the printed label at the solid line below. Place the label in a UPS Shipping Pouch. If you do
not have a pouch, affix the folded label using clear plastic shipping tape over the entire label.
3. GETTING YOUR SHIPMENT TO UPS
Customers with a Daily Pickup
Your driver will pickup your shipment(s) as usual.
Customers without a Daily Pickup
Take your package to any location of The UPS Store, UPS Access Point(TM) location, UPS Drop Box,
UPS Customer Center, UPS Alliances (Office Depot or Staples) or Authorized Shipping Outlet near
you. Items sent via UPS Return Services(SM) (including via Ground) are also accepted at Drop Boxes.
To find the location nearest you, please visit the 'Find Locations' Quick link at ups.com.
Schedule a same day or future day Pickup to have a UPS driver pickup all of your Internet Shipping
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Hand the package to any UPS driver in your area.
UPS Access PointTM
UPS Access PointTM
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THE UPS STORE
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3101 SW 34TH AVE
OCALA ,FL 34481
OCALA ,FL 34474

FOLD HERE

5/19/2016 4:38 PM

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Dear Customer,
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Tracking Number:
Service:
Weight:
Shipped/Billed On:
Delivered On:
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Signed By:

1Z64589FNW90608846
UPS Next Day Air Saver
.30 lb
05/19/2016
05/20/2016 10:31 A.M.
SYNCHRONY
777 LONG RIDGE RD
STAMFORD, CT, US 06902
D SHEPPARD

Left At:

Receiver

Thank you for giving us this opportunity to serve you.

Sincerely,
UPS
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UPS Internet Shipping: View/Print Label

1. Ensure there are no other shipping or tracking labels attached to your package. Select the
Print button on the print dialog box that appears. Note: If your browser does not support this function
select Print from the File menu to print the label.
2. Fold the printed label at the solid line below. Place the label in a UPS Shipping Pouch. If you do
not have a pouch, affix the folded label using clear plastic shipping tape over the entire label.
3. GETTING YOUR SHIPMENT TO UPS
Customers with a Daily Pickup
Your driver will pickup your shipment(s) as usual.
Customers without a Daily Pickup
Take your package to any location of The UPS Store, UPS Access Point(TM) location, UPS Drop Box,
UPS Customer Center, UPS Alliances (Office Depot or Staples) or Authorized Shipping Outlet near
you. Items sent via UPS Return Services(SM) (including via Ground) are also accepted at Drop Boxes.
To find the location nearest you, please visit the 'Find Locations' Quick link at ups.com.
Schedule a same day or future day Pickup to have a UPS driver pickup all of your Internet Shipping
packages.
Hand the package to any UPS driver in your area.
UPS Access PointTM
UPS Access PointTM
THE UPS STORE
THE UPS STORE
11100 SW 93RD COURT RD
3101 SW 34TH AVE
OCALA ,FL 34481
OCALA ,FL 34474

FOLD HERE

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Proof of Delivery

Close Window

Dear Customer,
This notice serves as proof of delivery for the shipment listed below.
Tracking Number:
Service:
Weight:
Shipped/Billed On:
Delivered On:
Delivered To:
Signed By:

1Z64589FNW92380034
UPS Next Day Air Saver
.30 lb
05/19/2016
05/20/2016 11:47 A.M.
170 W ELECTION RD
DRAPER, UT, US 84020
BRYCE

Left At:

Front Desk

Thank you for giving us this opportunity to serve you.

Sincerely,
UPS
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UPS Internet Shipping: View/Print Label

1. Ensure there are no other shipping or tracking labels attached to your package. Select the
Print button on the print dialog box that appears. Note: If your browser does not support this function
select Print from the File menu to print the label.
2. Fold the printed label at the solid line below. Place the label in a UPS Shipping Pouch. If you do
not have a pouch, affix the folded label using clear plastic shipping tape over the entire label.
3. GETTING YOUR SHIPMENT TO UPS
Customers with a Daily Pickup
Your driver will pickup your shipment(s) as usual.
Customers without a Daily Pickup
Take your package to any location of The UPS Store, UPS Access Point(TM) location, UPS Drop Box,
UPS Customer Center, UPS Alliances (Office Depot or Staples) or Authorized Shipping Outlet near
you. Items sent via UPS Return Services(SM) (including via Ground) are also accepted at Drop Boxes.
To find the location nearest you, please visit the 'Find Locations' Quick link at ups.com.
Schedule a same day or future day Pickup to have a UPS driver pickup all of your Internet Shipping
packages.
Hand the package to any UPS driver in your area.
UPS Access PointTM
UPS Access PointTM
THE UPS STORE
THE UPS STORE
11100 SW 93RD COURT RD
3101 SW 34TH AVE
OCALA ,FL 34481
OCALA ,FL 34474

FOLD HERE

5/19/2016 4:07 PM

https://wwwapps.ups.com/WebTracking/processPOD?Requester=NES&tracknum=1Z64589FNW93053627&refNumbers=&loc=en_US

Proof of Delivery

Close Window

Dear Customer,
This notice serves as proof of delivery for the shipment listed below.
Tracking Number:
Service:
Weight:
Shipped/Billed On:
Delivered On:
Delivered To:
Signed By:

1Z64589FNW93053627
UPS Next Day Air Saver
.30 lb
05/19/2016
05/20/2016 9:33 A.M.
900 CONCOURSE DR
RAPID CITY, SD, US 57703
BIRK

Left At:

Receiver

Thank you for giving us this opportunity to serve you.

Sincerely,
UPS
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Page 1 of 2

Neil Gillespie
From:
To:
Cc:
Sent:
Attach:
Subject:

"Neil Gillespie" <neilgillespie@mfi.net>

"Brown, Alana (Synchrony Financial)" <Alana.Brown@synchronyfinancial.com>; "Jonathan Mothner"
<Jonathan.Mothner@synchronyfinancial.com>; "Synchrony Board Corporate Secretary"
<corporate.secretary@synchronyfinancial.com>
"Stefanie Goldblatt" <Stefanie.Goldblatt@cfpb.gov>; "CFPB_Ombudsman"
<CFPB_Ombudsman@cfpb.gov>; "Neil Gillespie" <neilgillespie@mfi.net>
Thursday, February 25, 2016 3:56 PM
2016, 02-17-16, Synchrony Bank-Amazon, nonsense check $1,091.94.pdf
Re: Amazon and Lowe's accounts

Mr. Jonathan Mothner, EVP General Counsel and Secretary

Ms. Alana L. Brown, Litigation Counsel, Synchrony Financial
Synchrony Financial Board of Directors
Synchrony Board Corporate Secretary
777 Long Ridge Road
Stamford, CT 06902
Dear Ms. Brown, Mr. Mothner, and Synchrony Board Corporate Secretary:
Attached is a PDF image of check dated Feb-17-2016 I received in the US Mail from Synchrony BankAmazon in the amount of $1,091.94. The accompanying message is wrong, as you know,
Dear Neil Gillespie,
Attached please find a refund check from your account.
Thank you for your business.
Sincerely, Customer Service
Please provide an address so I may return this check to Jonathan Mothner, EVP General Counsel and
Secretary.
I regret not responding as planned last month, but my delay has been unavoidable for circumstances
beyond my control. However I hope to provide Synchrony Financial and the CFPB an initial accounting
soon for my numerous accounts with Synchrony, both closed and open.
I also plan to respond to a number of letters from Synchrony that create a false record of events, and
provide that information to the credit bureaus and the CFPB.
Neil J. Gillespie
8092 SW 115th Loop
Ocala, Florida 34481
----- Original Message ----From: Neil Gillespie
To: Brown, Alana (Synchrony Financial) ; Jonathan Mothner, Synchrony Bank General Counsel
Cc: Stefanie Goldblatt ; neil.gillespie.wh88@wharton.upenn.edu ; Neil Gillespie
Sent: Saturday, January 02, 2016 12:14 PM
Subject: Re: Amazon and Lowe's accounts

Ms. Brown: This is to acknowledge and reject your offer. I will provide details and more information
after the holiday is over, and the work week begins January 4, 2016. Thank you. Neil J Gillespie

5/19/2016

Page 2 of 2

----- Original Message ----From: Brown, Alana (Synchrony Financial)

To: neilgillespie@mfi.net
Sent: Friday, January 01, 2016 11:59 AM
Subject: Amazon and Lowe's accounts

Mr. Gillespie, I am an internal lawyer for Synchrony and I am writing to respond to your
correspondence regarding your Amazon and Lowes accounts. We have reviewed the
accounts and have resolved the disputes in your favor. Specifically, we will take the
following actions: (1) issue a credit of $1,081.94 to your Amazon account so that you will
have a zero balance on that account, (2) mail you a check for $35.00 for the payment that
has not been posted to your Amazon account, and (3) issue a credit to your Lowes
account in the amount of $200.00 to reimburse you for the Amazon gift cards that you
purchased on your Lowes account.

Please let me know if you have any questions.

Thank you,

Alana L. Brown
Litigation Counsel
Synchrony Financial
777 Long Ridge Road
Stamford, CT 06902
Engage with us.

5/19/2016

AMAZON
P.O. BOX 964
ATLANTA GA 303019998

000 0006993 00000000 001 001 06993 INS: 0 0

NEIL GILLESPIE
8092 SW 115TH LOOP
OCALA, FL 344813567

02/17/16

Dear Neil Gillespie,

Attached please find a refund check from your account.

Thank you for your business.

Sincerely,

Customer Service

CK0406

II

0100717 2014

Please detach before negotiating check

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DATE OF CHECK

AMAZON

02/17/16

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NEIL GILLESPIE

8092 SW 115TH LOOP

OCALA, FL 344813567

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170 West Election Road

Suite 125
Draper, UT 84020
January 28,2016
Mr. Neil Gillesrie
8092 SW 115t
Ocala, FL 34481
Subject:

CFPB Case 160113-001506

Amazon.com Store Card Account Number Ending in 3509
Lowe1s Consumer Account Number Ending in 0825

Dear Mr. Neil Gillespie:

On behalf of Synchrony Bank, I am responding to your concerns raised through the Consumer
Financial Protection Bureau (CFPB). I appreciate you bringing this matter to my attention.
On December 28, 2015, a member of our Corporate Consumer Relations team contacted you
via email in order to advise you that your billing dispute was in the process of being reviewed.
In response to this email, you had requested no further contact from any employee of
Synchrony Bank unless the said employee was an attorney. On December 30, 2015, Alana
Brown, Litigation Counsel for Synchrony Bank, telephoned you in order to inform you that your
billing dispute had been resolved in your favor. As you requested, Mrs. Brown instead sent an
email to you stating that the billing dispute was resolved in your favor.
On December 30, 2015, Synchrony Bank issued credits to your Amazon.com Store Card
account totaling $1 ,116.94. These credits were issued to your Amazon.com Store Card account
because you told us you ordered a camera through Amazon.com, but had later cancelled the
purchase and had never received the merchandise. Synchrony Bank issued these credits to
your account in the interest of customer service because Amazon.com had not yet credited your
account for the cancelled order.
Shortly thereafter, on January 6, 2015, Amazon.com issued a credit to your Amazon.com Store
Card account in the amount of $1 ,056.94. As Synchrony Bank had previously issued a credit to
your account, the Amazon.com Store Card account now reflects a credit balance of $1 ,091.94.
A check will be sent to you under separate cover.
Additionally, on December 30, 2015, Synchrony Bank issued a credit to your Lowe's Consumer
credit card account in the amount of $200.00. This credit is reflected on your January 2016
monthly billing statement.

Mr. Neil Gillespie

Page 2
January 28, 2016

On December 20, 2015, we received your correspondence that indicated you disputed a
purchase that was placed on your Amazon.com Store Card account in the amount of $1 ,056.94.
Your correspondence further indicated you disputed a late fee that was posted to your
Amazon.com Store Card account. Additionally, your correspondence indicated a payment for
$35.00 was not posted to your Amazon.com Store Card account. The dispute was resolved in
your favor and the aforementioned credit of $1,116.94 was posted to your account on
December 30, 2015.
Your correspondence also indicated you did not receive benefit for $200.00 worth of Amazon
gift cards purchased on your Lowe's consumer credit card account. This dispute was also
resolved in your favor and the aforementioned credit of $200.00 was issued to your Lowe's
Consumer credit card account on December 30, 2015.
Thank you for the opportunity to respond to your concerns raised through the CFPB. If you have
additional questions regarding this issue, contact me at (800) 419-5010, extension 4167128. If
in the future another issue should arise, please call the customer service number located on
your billing statement. We welcome the opportunity to answer your questions and meet your
account needs.
Respectfully,

Julie Avila Martinez

Senior Specialist,
Corporate Consumer Relations
Synchrony Bank
900 Concourse Drive
Rapid City SD 57703
cc:

Consumer Financial Protection Bureau

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