Documente Academic
Documente Profesional
Documente Cultură
On
RECRUITMENT & SELECTION PROCESS
IN
Submitted toSHILPA
ACKNOWLEDGEMENT
NAYNA KAMBOJ
PREFACE
As a part of the partial fulfillment of the MBA programme at SAHARA ARTS &
MANAGEMENT ACADEMY, Summer Training was undertaken with the
RAMPUR DISTILLERY a unit of RADICO KHAITAN Ltd. RAMPUR
(U.P.).
Rampur distillery is one of the biggest distilleries in India and it has working on
SAP technology in the present scenario. And also trying to be a biggest industry in
the Asia. The company has now completed their 50years and now using new
technology day by day to improving the quality of the product.
The purpose of the training was to have the practical experience of working in a
Human Resource department and to have the exposure to the various management
practices in the field of human resource & how the Recruitment and selection of
the located and approached candidates is done in the company.
This report is an attempt to provide the details about the Recruitment and
selection procedure adopted by the RADICO KHAITAN Ltd. RAMPUR (U.P.)
INTRODUCTION OF TOPIC
This section examines current practices and decision-making in recruitment and
selection. They are critical elements of effective human resource management.
We cannot discuss how recruitment and selection take place without asking why
certain techniques are used in preference to others. Within the HRM paradigm,
they are not simply mechanisms for filling vacancies. Recruitment and
redundancy can be viewed as key 'push' and 'pull' levers for organizational
change.
Recruitment and selection allow management to determine and gradually modify
the behavioral characteristics and competences of the workforce. The fashion for
team working, for example, has focused on people with a preference for working
with others as opposed to the individualist 'stars' preferred by recruiters in the
1980's. Attention has switched from rigid lists of skills and abilities to broaderbased competences. In general - as we noted in the previous section - there is
greater regard for personal flexibility and adaptability - a reorientation from present
to future stability
PART-1
COMPANY PROFILE
Radico Khaitan is one of India's oldest and largest liquor manufacturers. Formerly
known as Rampur Distillery, which was established in 1943. It was only in 1999,
that Radico decided to launch and market its own brands, thereby embarking on a
period of phenomenal growth. To further boost its production capacity of bottled
and branded products, the company has tied up with bottling units in various parts
of the country.
THE BRAND STORY
Radico Khaitan Ltd today has three millionaire brands in its portfolio. Radico's
flagship brand, 8 PM Whisky, launched in 1999, was a runaway success. In the
first year alone, it sold one million cases - a record for any Indian or foreign brand
operating in India. This also made it the first brand in the liquor industry to make
it to the Limca Book of Records.
Drinks International, the acclaimed international liquor magazine has rated 8 PM
whisky as the fastest growing whisky in the world in the regional category (200405). The other millionaire brands are: Contessa Rum has won the prestigious
Monde Selection award for its overall quality for the past three executive years.
It has a large market share in the defense market... Old Admiral Brandy has also
been rated by Drinks International as the fastest growing Brandy in the world in
the regional category (2004-05 and 2005-06) also it has won the Monde Selection
award for its overall quality in 2004-05.
Today, Radico Khaitan has brands that straddle almost every market segment whisky, rum, brandy, vodka & gin - and price category. Our fine blends,
consistent quality, distinctive packaging and superior value have resonated with
customers.
BOARD OF DIRECTORS
DR. LALIT KHAITAN
CHAIRMAN & MANAGING DIRECTOR
RADICO KHAITAN LTD.
An eminent industrialist, Dr. Khaitan has been at the helm of affairs
of the Company for more than 25 years. He is on the Managing
Committee of a number of associations, including the PHD Chamber
of Commerce & Industry, ASSOCHAM, All India Distillers
Association, U.P. Distillers Association and Confederation of Indian
Industry.
During his illustrious career Dr. Khaitan has won several awards in recognition of
his services. These include:" 'Indira Gandhi National Unity Award', instituted by
All India National Unity Conference, presented by the Ex-President of India,
Giani ZailSingh" 'Vijay Ratna Award', instituted by the International Friendship
Society of India, presented by the then Prime Minister of India, Shri Chandra
Sekhar
" 'National Builder of Eminence in the Ninetees' award, instituted by the
International Business Council.
MR. ABHISHEK KHAITAN
MANAGING DIRECTOR, RADICO KHAITAN LTD.
Mr. Khaitan has a Bachelors Degree in Engineering in Industrial
Production and qualifications in Managerial Finance and
for over a decade. He oversees the operations of the Company, and heads its
Distillery Unit at Rampur.
Engineering
and
Masters
degree
in
Business
CORPORATE GOVERNANCE
Corporate Governance at Radico means the framework to encourage the efficient
use of resources and equally to require accountability for the stewardship of those
resources. The aim is to align as nearly as possible the interests of individuals,
corporations and society.
Ernst & Young are the internal auditors and strategic advisors and help to
improve its operational efficiencies and control procedures.
Board of Directors consisting of eminent independent professionals.
Strict adherence to the accounting standards lay down by the Institute of
Chartered Accountants of India.
Special attention being paid to the investors relations. Regular
communication to the investors about the business developments and
important vents impacting the operations.
Strict compliance with the requirement of Stock Exchanges, Securities and
Exchange Board of India and other statutory authorities.
Liberal disclosures in the balance sheet over and above those required by
the regulatory authorities.
The competition was organized to bring out the creativity of the artisans and to
look for young talent in the field of Chikankari & Zardozi. The event was
promoted through mobile vans, pamphlet distribution in the areas where the
artisans live. There were two levels of judging eminent personalities from
Lucknow judged the first level and in the second level Mrs. Jaya Prada, Mrs.
Kiran Khaitan, Mrs. Sucheta Merh & Mr. Swapan both designers from Kolkatta
judged the first three winners.
The artisans were awarded with cash prizes.
The artisans have been empanelled by Radico Khaitan Ltd to form a group called
"HUNAR. To get employment for the artisans is the cause towards which the
group Hunar is working.
ENVIRONMENT FRIENDLY
Radico Khaitan Ltd is an environment friendly company and follows all the
norms for its production facility at Rampur. It has also been awarded the ISO
9001 certification for the Rampur distillery.
FINANCIAL OVERVIEW
2000*
03
04
05
2005-06
142
***154
193
193
193
193
2387
4765
6185
7269
9649
11353.98
141
169
281
370
447
635.88
98
14
20
118
16
23
186
18
35
257
20
39
356
22
42
6.87
7.75
451.65
25
48.224
4.68 post
split
14.82 post
Rs.)
Shareholders' Funds
(excluding Revaluation
37
35
42
49
62
524
535
812
943
1188
split
1429.33
Reserves)
Return on Equity (%)
Total Debts
Secured Term Debts
Debt Equity ratio (No. of
19
614
255
22
802
289
23
1005
252
27
1356
612
30
2147
607
29
3419.831
1053.79
1.17
1.66
1.24
1.44
1.81
2.39
0.49
0.54
0.31
0.65
0.51
0.74
226
202
274
242
20%
384
336
39%
415
415
24%
590
590
42%
873.36
873.36
34.02%
2.66
2.69
3.72
9.22
4.13
3.2
10.60
8.94
4.58
10.70
9.19
4.80
16.22
15.47
10.06
25.10
22.84
55.81
17
23
times)
Term Secured Debt to
Equity (No. of times)
PBDIT
EBIDTA
GROWTH
Interest Coverage Ratio
(No. of times)
Gross Margin (%)
Operating Margin (%)
PAT / Net Sales (%)
Raw Material Consumed to
Own Net Sales
Return on Capital
21
18
19
Employed (%)
Cash Profit (PAT +
Depreciation)
Free flow cash
Debt Service Coverage
Ratio (No. of times)
* RKL Pre merger **
Annualised
124
159
232
308
420
58
77
132
183
184
801.765
3.14
*** As per Balance Sheet it is 142
SHAREHOLDING PATTREN
3.10
RAMPUR DISTILLERY
Rampur Distillery is one of the largest distilleries in India and a leading
manufacturer of Extra Neutral Alcohol (used in manufacturing Indian Made
foreign Liquor) it also manufacturers Rectified Spirit (used in manufacturing of
lower segments Country Liquor) and manufacturing of Anhydrous Alcohol or
Ethanol or Gasohol (used in Petrol Mixing) and the recent addition of grain
distillery . Today with a production capacity of 60 million liters p. a and with the
recent addition of the grain distillery which has taken the capacity up to 90
million lit p.a. it is one of the largest distilleries in the country The Unit has a
series of firsts to its credit:
It is the first Indian distillery to obtain ISO 9001:2000 certifications. It has
achieved capacity utilization of over 100% in the alcohol plant. It is the first
environment-friendly distillery in the country.
CAPACITY
Molasses Distillery 60 million liters per annum.
Grain Distillery 30 million liters per annum.
Malt Distillery 720 thousand liters per annum.
Turbine. The backpressure steam is used again in the Distillation Plant to produce
Extra Neutral Alcohol and Rectified Spirit.
ENVIRONMENTALLY FRIENDLY
Meeting out 100% Pollution Control norms, the Treated Effluent is not discharged
outside and in turn is mixed and cured with organic mass like Press Mud of Sugar
Mills and suitable organic manures to manufacture Bio Manure or Bio Compost, a
bio fertilizer used successfully in growing the crop of sugar canes etc.
COGENERATION PLANT
The cogeneration plant of Rampur Distillery consist of 26 MT capacity India's
first stand alone Bio Gas fired steam boiler and 2 MW Turbine Generator in
tandem to make Radico Khaitan self reliant on its requirement for power for its
normal operation.
BACKWARD INTEGRATION
The very first backward integration project has come in the form of setting up a
fully automatic 750 ml Kidney shape PET bottle manufacturing plant in low cost
and tax benefited area like Uttranchal. The unit started with production rate of 85
lacs bottle per year in October 2004 and is now geared up to produce 255 lacs
PET bottles to cater Radico's own captive consumption of approx. 150 lacs bottle
per year and rest is being sold to outside clients in similar businesses. The unit has
not only eliminated the pressure of PET bottle suppliers but has also provided a
kind of diversified manufacturing base for future business exploration.
EAST
BRANDS
Radico made its foray into the International Market a few
years back and today Radico's brands are present in more than
30 countries. Radico has been consistently providing excellent
quality in terms of both product and packaging along with
outstanding service. Two of our brands 8 PM Whisky and Old
Admiral brandy featured in Drinks International Magazine as
the fastest growing brands in the world in the regional category. Three of our
brands, Contessa XXX Rum, 8 PM Bermuda White Rum and Old Admiral brandy
have won Silver Medal in prestigious Monde Selection for overall quality Our
brands have already attained the leadership position in many countries.
Radico Khaitan is now breaking into newer and sophisticated markets with liquor
brands developed to appeal to a wider palate.
SOME BRANDS OF THE COMPANY
distillery
is
certified
with
ISO
90001:2000
from
DET
RUM
Rum is distilled liquor made from sugarcane products, cane juice spirit along with
base ENA and flavoring.
1. Contessa rum
2. Largest Rum
3. 8pm Bermuda
4. Black Cat Rum
5. Rampur No.1
6. Big Hit Rum
7. Contessa White Rum
GIN
Gin is alcoholic liquor obtained by distilling grain mash or redistilling sprit with
botanicals such as juniper berries, angelica, lemon and orange peels, cassia bark,
coriander and cardamom.
1. Contessa Gene
2. Big Hit Gene
3. Magic Moment Gene
RAW MATERIAL
For the production of alcohol, materials containing sustaining amount of glucose
Content can be used as a raw material. But for commercial production, common
raw materials used are as follows:
1. Molasses
2. Cane Juice
3. Sweet Potato
4. Sugar Beet
5. Grain (Barley, Rice)
FUNCTIONS
PART-2
RECRUITMENT
Recruitment is the process of attracting qualified applicants for a specific job. The
process begins when applications are brought in and ends when the same is
finished,the result is a pool of applicants, from where the appropriate candidate can
be selected.Recruitment is the process of attracting prospective employees and
stimulating them for applying job in an organization.
Recruitment is the process of hiring the right kinds of candidates on the right job.
Recruitment is process of creating a common platform between the employers and
the prospective employees, sothat both of them evaluate each other and take a
decision which is mutually beneficial.
Thus, recruitment enables the organisation
to select suitable employees for different jobs. it is the most important function of
the personnel department.
manpower and tapping of these sources so that the potential employees are
properly evaluated and the new employees areplaced and inducted to fill up the
vacant position in the organization. Recruitment aims at developing and
maintaining adequate supply of labour force according to the need of the
organization.
Recruitment is
an oppurtunity
to all
RECRUITMENT PROCESS
A vacancy presents an opportunity to consider restructuring, or to reassess the
requirements of the job. This assessment is valid whether it is to fill an existing
job or a new one. Ask questions such as:
Have work patterns, new technology or new products altered the job?
Are there any changes anticipated which will require different, more
flexible skills from the jobholder?
Answers to these questions should help to clarify the actual requirements of the
job and how it fits into the rest of the organization or department. Exit interviews,
or consultation with the current job-holder and colleagues may well produce good
ideas about useful changes.
Writing a good job description or job specification helps in the process of
analyzing the needs of the job.
Main tasks of the job - use active verbs, like 'writing', 'repairing',
'machining', 'calculating', instead of vaguer terms like 'dealing with', 'in
charge of'
Scope of the job - expanding on the main tasks and the importance of the
job. Job importance can be indicated by giving information such as the
number of people to be supervised, the degree of precision required and
the value of any materials and equipment used.
A good job description is useful for all jobs. It can help with induction and
training. It provides the basis for drawing up a person specification - a profile of
the skills and aptitudes considered essential and desirable in the job-holder. It
enables prospective applicants to assess themselves for the job and provides a
benchmark for judging achievements.
PERSON SPECIFICATION
Drawing up the person specification allows the organization to profile the ideal
person to fill the job. It is very important that the skills, aptitudes and knowledge
included in the specification are related precisely to the needs of the job; if they
are inflated beyond those necessary for effective job performance, the risk is that
someone will be employed on the basis of false hopes and aspirations, and both
the employer and employee will end up disappointed in each other.
Education and training but only so far as is necessary for satisfactory job
performance, unless the person is being recruited on the basis of future
potential (e.g. graduate trainees), when a higher level of education may be
specified
The person specification helps the selection and subsequent interview to operate
in a systematic way, as bias-free as possible. The use of competency-based
approaches can help by focusing on the 'match' between candidate and role, but
they are best used where they are an integral part of the continuing assessment
and development of staff.
PAY
After setting the job and the person specifications, consideration should be given
to pay rates. Factors such as scales, grades and negotiated agreements, as well as
market rates and skills shortages, may affect the wage or salary, and organizations
should be aware of the requirements of equal pay and discrimination legislation.
Unless there is a formal system for increments or length of service, paying the
new employee a different rate from that paid to the preceding post holder may
contravene the relevant legislation. Employers must also comply with the
provisions of the National Minimum Wage Act 1998. The Agricultural Wages
Board sets the minimum rates for workers in agriculture.
ATTRACTING APPLICANTS
The search for suitable candidates now begins. The process of marketing needs to
be undertaken carefully so as to ensure the best response at the least cost. The
object is to get a good selection of good quality candidates. Possible methods to
consider are:
THE NEXT STEP IS TO CONSIDER
The design and content of any advertisement used
If interviews are to be held, when will they be and will everyone who
needs to be involved be available?
THE ADVERTISEMENT
Any advertisement needs to be designed and presented effectively to ensure the
right candidates are attracted. Look through national, local or professional papers
and see what advertisements catch the eye. The newspaper office will often advise
on suitable formats. Advertisements must be tailored to the level of the target
audience, and should always be clear and easily understood. They must be nondiscriminatory, and should avoid any gender or culturally specific language. To
support this, the organization should include in the advert its statement of
commitment to equal opportunities, which will underline the organization as one
that will welcome applications from all sections of the community.
If the organization is well known, does it have a logo that could feature
prominently in the advertisement? Make the advertisement consistent with
the company image
Keep the text short and simple while giving the main aspects of the job,
pay, career prospects, location, contract length
Can specific details - such as pay, qualifications and experience required be given in a way, which will reduce the number of unsuitable
applications?
Can you provide job details on tape or in Braille and accept applications in
a similar format?
Is the form of reply and the closing date for applications clear? Is there a
contact name and phone number for further information and enquiries?
All advertisements should carry the same information, whether for internal or
external use.
APPLICATION FORMS
Application forms can help the recruitment process by providing necessary and
relevant information about the applicant and their skills. The design of the form
needs to be realistic and straightforward, appropriate to the level of the job. Using
application forms has the following advantages:
Comparing like with like is easier. CVs can be time-consuming and may
not provide the information required.
They provide the basis for an initial sift, and then for the interview.
Care also needs to be taken over some less positive aspects of application forms:
Some people may dislike filling in forms and so be put off applying for the
job. Some very experienced people may find the form inadequate, whilst
those with little in the way of qualifications or experience may be
intimidated by large empty spaces on the form
Application forms add another stage, and therefore more time, to the
recruitment process. Some candidates may be lost if they can obtain work
elsewhere more quickly.
SELECTION
Selection is the process of choosing the best out of the available candidates. It
adopts the process through which more candidates are rejected and fewer
candidates selected therefore it is also called negative process.
In other words, it is the process of picking individuals with requisites
qualifications and competence to fill jobs in the organization.
DEFINITION OF SELECTION
Attainments
General intelligence.
(All of these need skilled testing and assessment) In more senior posts other
techniques are;
Leaderless groups
Command exercises
feedback on the advertising process and the suitability of the application form. It
can also identify people who might be useful elsewhere in the organization. If
references or medicals are to be taken up before the invitation to interview stage,
it should be made clear on the application form/information pack sent to the
applicant. See References and checking for further information.
Some jobs require medicals to be given at the commencement of employment,
and employers may seek preliminary information on a separate medical
questionnaire at the time of recruitment.
The candidates who best match the specifications may then be invited for
interview. The invitation letter should tell candidates that they should advise the
organization in advance if any particular arrangements need to be made to
accommodate them on arrival or during the interview; for instance, ramp access
or lighting levels. The invitation letter should also clearly state whether the
organization would pay the candidate's reasonable travel expenses for the
interview.
WHO MAKES THE DECISION?
In some companies there will be a personnel or human resource specialist who
will undertake most of the sifting and short listing. It is very important that the
line manager/supervisor for the job also be involved, both at the job and person
specification stage and at the interview stage. The final selection will thus
normally be a joint decision, except in those very small companies where only a
line manager/supervisor is available to do the recruitment of staff.
Gaining the commitment of the immediate manager/supervisor by involving them
in the selection process can be vital to ensuring that the new employee is settled
successfully into the organization. It may be useful both for the candidates to see
the environment in which they would be working, and, if they are to be part of a
team, for the current team members to meet the candidate.
SELECTION TECHNIQUES
There is a variety of methods available to help in the selection process - including
interviews, tests (practical or psychometric), assessment centers, role plays and
team exercises, to name a few. Usually a range of methods will be used by the
organization depending on the type of job to be filled, the skills of the recruiter
and the budget for recruitment.
GETTING STARTED
The following information is intended to give applicants information about the
selection process. Suggestions for completing the employment application, getting
ready for the written test(s), attending an appraisal interview, and other general
procedures are included.
GENERAL INFORMATION
The first step is the completion of the employment application a rsum
employment/salary history may be substituted for selected positions. The job
announcement will clearly state if a rsum will be an acceptable substitute. In
either case, this is your initial opportunity to provide information on your
qualifications as they relate to the position for which you are applying. Completed
applications are initially screened to determine whether an applicant meets the
minimum qualifications for the position as outlined in the Job Announcement.
Applications of those applicants determined as meeting the minimum
qualifications are then reviewed by a Human Resources Analyst and a subject
matter expert to determine who is to be invited to continue in the examination
process. A limited number of candidates whose applications clearly show that
among those competing they are better qualified in terms of relevant training and
experience will be invited to continue in the examination process as outlined in
the Job Announcement under "Application Process."
THE APPLICATION
Resumes may be attached, but will not substitute for application entries
(unless specified in the Job Announcement). The application form
provides a standard format necessary for consistent review of applications.
"See resume" may result in disqualification.
Applications must be received no later than the Final Filing Date specified
on the Job Announcement. Postmarks are normally not accepted, so allow
for mail delivery time.
If you need more space to discuss your qualifications, you can attach
additional sheets, provided they are similar in format to the original
application form.
WRITTEN EXAMS
Written exams are usually obtained from one of several test construction firms
available to us. These tests are designed to determine your level of technical
and/or analytical abilities associated with the particular position for which you
have applied. Questions are usually multiple choices, using scanned answer sheets
for computerized scoring. Some tips on filling out these sheets: a) make sure you
are marking your answer in the row that corresponds to the test booklet question,
SPECIALIZED TESTING
Some positions will require specialized testing, such as agility, shorthand, writing,
etc. These tests are scheduled just as other tests are and you would be notified in
writing of results.
PRACTICAL TESTS
If the job involves practical skills, it may be appropriate to test for ability before
or at the time of interview. This is generally acceptable for manual and word
processing skills, but less useful for clerical and administrative posts. Telephone
skills are increasingly in demand, and candidates for telesales/call centre work
will almost invariably be asked to undertake a practical test. Any tests must,
however, be free of bias and related to the necessary requirements of the job.
Consideration in giving any tests must include the objectives of such a test, the
efficiency of the method selected, the numbers of candidates (and vacancies), the
costs and benefits of such a method.
PSYCHOMETRIC
AND
PSYCHOLOGICAL
TESTS,
INCLUDING
BIODATA
There are numerous tests commercially available, which can assist in measuring
aspects of personality and intelligence such as reasoning, problem solving,
decision making, interpersonal skills and confidence. Although many large
organizations have used them for a number of years, they are not widely used, and
some tests are considered controversial - for instance, those that assess
personality. Any organization considering the use of psychometric or
psychological tests should refer to the guides available, and make sure they have
the need, skills and resources necessary.
Tests should never be used in isolation, or as the sole selection technique. Where a
decision is made solely on the automatic processing of personal data, an applicant
may require that the organization reconsiders any rejection or make a new
decision on another basis.
Biodata (short for biographical data), is a questionnaire format with multiple
choice answers. The questions are of a biographical nature and answers are scored
according to the scoring key developed by the employer. In general only really
large employers, who have a large throughput of applicants, successfully use
Biodata. Use of Biodata, like other tests, needs careful control to avoid any
possibility of discrimination or invasion of privacy.
Think carefully before using any test - is it actually necessary for the requirements
of the job? Is the test relevant to the person/job specification? What is the
company policy about using tests, storing results and giving feedback to the
candidate? Marking criteria must be objective, and the record sheets should be
retained in accordance with the Data Protection legislation.
Even the
smallest companies could employ the simpler forms, such as the following:
* A typing test for keyboard skills
* role-playing
* group decisions
* presentations
* reports
The most sophisticated of work-sample procedures include 'in-basket tests',
sometimes called 'in-tray exercises'.
assessment centers are a very expensive method of selection. They are focused on
potential.
INTERVIEWS
Most jobs are filled through interviews. The interview has two main purposes - to
find out if the candidate is suitable for the job, and to give the candidate
information about the job and the organization. Every candidate should be offered
the same opportunities to give the best presentation of them, to demonstrate their
suitability and to ask questions of the interviewer.
A structured interview designed to discover all relevant information and assess the
competencies of the applicant is an efficient method of focusing on the match
between job and candidate. It also means that there is a consistent form to the
interviews, particularly important if there are a number of candidates to be seen.
Unstructured interviews are very poor for recruiting the right person. The
structured interview is most likely to be effective in obtaining specific information
against a set of clearly defined criteria. However, not every manager is skilled at
interviewing, and may not be able to judge efficiently the applicant's skills and
competencies. Ideally all interviewers should receive training, including the equal
opportunities aspects of recruitment and the relevant legislation.
Interviews need not be formal. The length and style of the interview will relate to
the job and the organization. Some vacancies may call for a formal interview
panel, some for a less formal, one-to-one interview. The interviewer(s) should
consider the job and the candidates when deciding on the nature of the interview.
All interviews, whether formal or informal, need careful preparation if they are to
be successful. Each candidate should leave with a sense of being treated well and
fairly and having had the opportunity to give of their best.
Being ready for the candidates' questions, and trying to anticipate what
additional information they may seek.
Introduce yourself (and other interviewers if present); this also gives the
candidate time to settle down.
Give some background information about the organization and the job this helps everyone to focus on the objective.
Structure the questions to cover all the relevant areas, and don't ask too
many 'closed' questions. Open-ended questions (ie ones that can't be
answered just by a yes or no answer) will encourage the candidate to
speak freely - they often begin 'what', 'why', 'when' or 'how'.
Have a time frame and keep to it, allowing sufficient time for candidates
to ask any questions they might have.
Make sure the candidate is familiar with the terms and conditions of the
job, and they are acceptable. If not, and the candidate is the best one for
the job, then some negotiation may be necessary - be careful to avoid
inadvertent discrimination.
Tell the candidate what will happen next and when to expect to hear from
the organization.
TYPES OF INTERVIEW
INFORMAL INTERVIEWS
Many employers invite applicants for informal interviews prior to the main
selection procedure. These interviews are useful for information exchange,
particularly in the case of professionals. They provide an opportunity to discuss
the full nature of the job, the working environment, prospects for further
development and promotion.
There seems to be some ambiguity as to whether informal interviews should be
used as part of the pre-selection process by the employer rather than self-selection
by the candidate. The crux of the issue depends on what interviewees have been
told. If they have been led to believe that it is a truly informal information session
they will not consider the process to be fair if they are subsequently told that they
have not been short listed as a result.
FORMAL INTERVIEWS
Despite the existence of alternative methods of selection most employers regard
the formal selection interview as the most important source of evidence in making
the final decision. A selection interview can be neatly defined as a conversation
with a purpose, but not infrequently the purpose is obscure to the point of
invisibility. More often than not, pointless chat would be nearer the mark. The
interview has attracted severe criticism for a very long time - being attacked on
the grounds of its subjective nature, questionable validity and unreliability.
THE SELECTION INTERVIEW
Once the List of Eligible Candidates is established it is sent to the Department(s)
that is hiring to fill a current vacancy. The Department Head is responsible for
setting up Selection Interviews. He/she may interview anyone on the list, since all
persons referred to the department are qualified. The Department Head will be
looking for the candidate with the best qualifications for their particular position.
The candidate selected to fill the vacancy will undergo a medical examination,
drug screen, background investigation, and a probationary period (see job
announcement) before attaining permanent employment status. Additionally, in
accordance with Federal Law, the candidate is required to provide proof of
identity and proof they may legally work in the United States. All employees are
also required to sign an oath of affirmation of allegiance as required by State Law.
completing a reference takes time and proper consideration; so only seek such
references if you believe they are necessary and appropriate. A simple form
confirming dates of employment, capacity and particular skills may be
satisfactory.
The holding of particular qualifications, training or licenses may be important to
the job, and it is reasonable to ask candidates for proof. If checks on such
qualifications are to be made, it is good employment practice to make sure the
applicant knows, and that copies of any relevant documents will be held on their
personnel file.
The timing of reference and qualification checks is variable. It is often the case
that references are taken up at shortlist or offer stage, and the candidate may be
asked to bring documentary evidence of qualifications to the interview. Job offers
are sometimes made 'subject to satisfactory references being received', but this is
not advisable. The referee may simply fail to provide any kind of reference. There
is no legal requirement to do so. Or a referee may wrongly indicate the applicant
is unsuitable, in which case if the offer is withdrawn on those grounds, the
organization could face legal action by the applicant. The organization needs a
policy of what to do in circumstances such as the non-supply of a reference - an
initial 'probationary' period might be an acceptable way of proceeding.
APPROVAL BY APPROPRIATE AUTHORITY
When selection interview is passed, references are checked, physical examination
is done, and then on the basis of this the appropriate authority gives the
acceptance for the selection.
FINAL SELECTION
In this, the offer letter is given to the candidate selected and there side demands
acceptance in specific period.
THE OFFER
Once the successful candidate is identified, and any necessary references and
checks completed, send out an offer letter. This is preferable to telephoning the
candidate, as a letter enables the specifics of the job to be re-stated, with the terms
and conditions, any pre-conditions (e.g. subject to exam success), or postconditions (e.g. subject to a satisfactory probation period).
Remember that the employment contract is a legal one, and exists even before the
candidate has commenced employment. The offer letter should set out the
following points:
What action the candidate needs to take, e.g. returning a signed acceptance
of the offer, agreement to references, any date constraints on acceptance
If the letter is to form part of the contract of employment, it should say so.
Alternatively it could form the main terms and conditions of employment a written statement required by law to be issued to employees within two
months of them starting work.
EVALUATION
The broad test of the effectiveness of the selection process is the quality of
the personnel hired. An organization must have competent and committed
personnel. The selection process, if properly done, will ensure availability
The organization is an economic entity and people are there to perform the
economic function. The increasing globalization, ushering in an era of
information technology and the emphasis on stakeholders value has thrown open
new opportunities and challenges for any business enterprise. In the fast changing
business environment, the success of an organization lies in the efforts and
competencies of its Human Resources.
Human Resource development is a continuous development of the people in an
organizational set-up. It helps and enables employees to acquire capabilities and
skills to perform various functions associated with their role/ position and realizes
their full potentional.
6. SCREENING OF APPLICATIONS
Applications received shall be forwarded to concerned department for
screening as per laid down criteria and identification of eligible candidates
Call letters will be issued to eligible candidates as per annexure-11
7. SELECTION PROCESS FOR ALL CATEGORIES EXCEPT
TRAINEES
Written test/job test/computer sill test / psychometric test will be
conducted for job specific requirement.
Hrd department shall maintain data bank of different types of tests for
different types of jobs/leaves designed by experts in the related area and
administer the same to candidates.
PRELIMINARY INTERVIEW
Candidates who have cleared the written/job test etc. or who are being
called directly for the interview shall be required to fill up the personal
data form before appearing for the interview.
Candidates shall be evaluated on various parameters as per interview sheet
enclosed in annuxure-1V
FINAL INTERVIEW
Candidates shortlisted on the basis of tests/preliminary interview will be
called for final selection round of interview.
SELECTION PROCESS FOR TRAINEES
Candidates for trainee position who are to be recruited from the campuses
or otherwise will undergo the following:
Written test (inclusive of psychometric & computer sill tests)
Group discussion
Preliminary interview final interview
INTERVIEW BOARD
The constitution of interview board shall depend upon the level of the post
for which the selection is being done. The interview board shall include:
PRELIMINARY INTERVIEW
FOR MANAGERS & ABOVE
Unit Chief
Functional Head/HOD
Functional Head/HOD
Functional Head-HRD
Functional Head-HRD
FINAL INTERVIEW
FOR MANAGERS & ABOVE
Business Chief
Business Chief
Unit Chief
Unit Chief
Functional Head-HRD
Functional Head-HRD
Functional Head-Sister Units
INTERVIEW REPORT
A formal interview report will be prepared as per specific format for
further action as per annexure-5
LETTER OF LATENT
Terms and conditions of appointment negotiated or offered to the selected
candidates shall be documented on a sheet of paper to be signed by the
candidate, HRD officer and appointing authority. This sheet will be kept in
the record.
On the basis of the above, a `letter of intent` shall be issued to the selected
candidates on the specified format, enclosed as annexure-6
VERIFICATION OF CREDENTIALS (INFORMAL/FORMAL)
After the selected person joins, a formal questionnaire shall be sent to
his/her former employer for credential verification in the format enclosed
MEDICAL EXAMINATION
Selected candidates shall undergo medical examination by company
doctor. The doctor on the specified format as per annexure-8 shall send the
medical report only the HRD department.
OFFER OF APPOINTMENT
Offer of appointment as per the specified format shall be issued after
candidate is found medically fit as per annexure-9
Date:.
GENERAL
Division
Unit
Department
Section
DETAILS REGARDING POSTION
Title of position
Nature of appointment:
Permanent / Contractual
Signatures:
Received by HRD Department on
CC-Initiating Dept.
Ref. No.
Annexure-11
To
From
Date
Sub
HRD Department
Requirement of..
We shall appreciate if you could forward us the list of the suitable person(s) for
this position along with the necessary details as per annexure-B at the earliest but
not later than ..
In case we do not receive any response from you, it will be presumed that you
have no suitable candidates to offer against our requirement.
Dated
Mr./Ms.
Sub
Sir/Madam,
This has reference to your application for the subject position in our organization.
You are requested to come for a written test/interview with us as per schedule
given below:
Date
Time
Venue
You will be paid Ist/IInd class to and fro rail/bus fare/economy airfare, by the
shortest route, subject to production of relevant tickets.
Or
You may please note that no TA/DA shall be payable for attending the interview.
Thanking You,
Yours faithfully,
HRD DEPARTMENT
To
File
From
HRD Department
Date
Subject
Interview Report-XXXXXXX
Date
Time
Venue
Interview Board
Mr. / Ms.__________________
Mr. / Ms.__________________
Mr. / Ms.__________________
No. of candidates called for interview
No. of candidates who attended the interview
Recommendation
_______________
________________
_____________
_______________
________________
Ref. No.
______________
Dated:
Mr. / Ms.
Subject
Letter of intent
AUTHORISED SIGNATURE
SIEL LIMITED
QUESTIONNAIRE
1. Name
2. Date of joining
3. Date of leaving
4. Reasons for his/her leaving
(Please give details)
5. Discipline, attendance, conduct and
Performance
6. Was he/she ever guilty of any misconduct?
If so/ please give brief details?
7. Gross Salary (inclusive of yearly benefits)
8. Any other information
Dated: ________________
Signature: _______________
Designation: _______________
__________________
S/W/D of __________________
Years Designation________________
Height _____________Meters
Chest_____________________
R/E_______________________
Recommendation of
Medical officer
Date:
Ref. No. :
Date: __________
Sir / Madam,
OFFER OF APPOINTMENT
With reference to your application and subsequent interview, we have pleasure in
offering you an appointment on the following terms and conditions:
1. This appointment will take effect from the date you join and you will be
on probation for a period of six months.
2. You will be ranked as ___________classified as _____________and
designated as ___________________ in _____________department.
3. You will be paid a basic salary of Rs.__________________ (Rupees
__________ only) per month. Detailed remuneration is as per annexure-A.
4. No notice period from either side is required during the probation period.
However, subsequent to confirmation, this appointment is terminable
either by the company or yourself after giving ___________ months
notice for every completed year of service subject to a minimum of one
_____________ and a maximum of ____________ months notice or
payment in lieu thereof.
5. You will automatically retire from the services of the company on
attaining the age of superannuation i.e. 58 years as per rules of the
company.
DETAILS OF REMUNERATION
Mr. /Ms.____________________________ Will are entitled to the following, as
per rules of the Company;
1. Basic Salary of Rs.________________(Rupees________
Only) per
month.
2. Special Allowance of Rs___________________ (Rupees ________________
only) per month.
3. House Rent Subsidy of ___________ % of your monthly Basic Salary.
4. Conveyance subsidy of Rs.__________________________ (Rupees
____________
____________
Only).
other
Classification
Supervisor/section
Operating Level
II
Incharge (Executive to
Mode to Travel
1st /class /IIAC/
Share Taxi/
Joint Manager)
Functional Head/HOD
III
Deluxe Bus
II AC to Air/ Taxi
IV
Economy Class
Air / AC Pvt.
Economy Class
Air / AC Pvt.
BOARDING/ LODGING
Functional
Head-HRD
will
make
arrangement
for
APPROVAL OF CLAIMS
For operating levels I & II reimbursement of fare to candidates called for
interview will be at the discretion of Functional Head-HRD.
Reimbursement will be made strictly against production of documents and
the same shall be specifically mentioned in the interview call letter.
However in cases where the candidates are unable to produce the
documents, the Functional Head HRD, if convinced about the genuineness
of the case, can ignore the submission of document.
TEARMS AND CONDITIONS OF APPOINTMENT
1. You will have the responsibility for efficient, satisfactory and economical
operations in the areas of responsibility that may be assigned to you from
time to time.
2. The management may place you anywhere in India or Abroad, as it may
consider necessary, at its sole discretion, from time to time subject to the
provision that your remuneration and facilities will not be adversely
affected.
3. Company personnel are whole-time employees and accordingly you will
not undertake any Business, work or public office on payment of
otherwise, except with the prior written permission of the management.
4. You will not divulge to any unauthorized person, nor use for any purpose,
other than the Companys (or its Associate) operations, plans, know-how
etc. that you may come to know as an employee of the company.
EMPLOYEE IDENTIFICATION
HRD department will allot/arrange for allotment of the following to the new
joinee:
Employee Code No. /Department Code No.
Attendance Card
Identity Card
The new joinee will be required to open a Bank Account and give the Account
Number to the Accounts Department and URD Department.
JOINING REPORT
HRD Department will circulate the joining Report, in the prescribed
format, of new joinee to Unit Chief, HOD, Accounts Department,
Administration Department Attendance Office. Format of the joining
Report will be Business specific.
Administration Department will arrange for suitable sitting arrangement,
provision of telephone line, stationery, etc. wherever required.
EMPLOYEE HAND BOOK
HRD Department, in consultation with HOD/Unit Chief/Business Chief,
will make out a formal Orientation Programme / Induction Training suited
to the requirement of job of the new joinee. It will be the responsibility of
HRD Department to ensure that Induction Programme is properly
conducted in terms of contents, time and schedule and proper attention is
paid by the officer concerned detailed to brief the new joinee.
It will be responsibility of the Functional Head-HRD to ensure that the
new joinee is explained about his job responsibilities, reporting
relationships and operational delegation (wherever required) before he/she
reports at his/her place of working.
ADVANCE LEAVE AT THE TIME OF JOINING
RECRUITMENT POLICY
OBJECTIVES
The objectives of this policy are to:
Fill up the gaps on the basis of manpower need assessment, so as to
maintain requisite skill inventory at all levels of officers.
Aim for an energetic and enthusiastic workforce within innovative
approach to work. Recruiting fresh talent fro m reputed institutes and
encouraging growth from within would achieve this.
POLICY
All recruitment to be undertaken within the approved manpower budget.
Recruitment to be made at entry levels only except for positions where
requisite skills are not available internally.
For filling up the vacancies occurring in the organization, the sourcing
would be undertaken from:
I. INTERNAL
a) Within the Unit
EXTERNAL
a) Campus in case of entry level only)
b) Net surfing
c) Consultants/placement agencies
d) Advertisements
e) Employment Exchange (statutory requirement)
f) Head Hunting for Senior positions only
g) Employee referrals
SELECTION PROCESS
A) FOR TRAINEES (SEE RELEVANT SCHEMES)
B) FOR OFFICERS
I.
REQUISITION FORM
The department where the vacancy has occurred shall send a
requisition form as per the laid down format to HRD Department.
II.
SOURCING
Internal /External: As laid down in the policy.
III.
1. WRITTEN TEST
In case of junior level or where the applications are received in large
numbers, Aptitude Test/ Job Test/ Computer Skills Test / Psychometric
Test to be taken.
2. INTERVIEW BOARD
The constitution of interview board shall depend upon the level of the
post for which the selection is being done. The interview board shall
include.
PRELIMINARY INTERVIEW
FOR MANAGERS & ABOVE
FOR OTHER
CATEGORIES
Unit Chief
FOR OTHER
CATEGORIES
Business Chief
Business Chief
Unit Chief
Unit Chief
Functional Head-HRD
Functional Head-HRD
Functional Head-Sister Units
3. INTERVIEW PROCESS SHALL CONSIST OF THE FOLLOWING SIX
PHASES
PREPARATION
Strategy to employ what information to seek, and what questions to ask.
The interviewer can write out the questions in advance, o that he does not
omit any.
ESTABLISHING RAPPORT
FORMAL
After the selected person joins, a formal questionnaire shall be sent to his
former employer for credentials verification. In cases where the response is
not received from the previous employers or there is a case fro further
investigation the job shall be assigned to an outside agency.
6. OFFER OF INTENT
Once the terms and conditions are agreed upon, the selected candidate
shall be issued a Letter of Intent
7. MEDICAL EXAMINATION
The selected candidates shall be asked t undergo medical examination by
the company doctor to obtain detailed information about the medical
fitness of the candidates. If any abnormalities found, its nature shall be
conveyed to the Unit Chief of unit for suitable decision in the matter.
FINAL SELECTION
On final selection the candidate shall be asked to submit testimonials, last
drawn salary certificate/pay slip, birth certificate, experience certificate,
reference letter, no objection certificate, relieving letter etc. the
appointment letter shall e issued only after submitting all the above
documents. The Functional Head-HED can condone submission of
testimonials related to salary, relieving letter and no objection certificate
from the previous employer.
The objective of my project is basically seeing how the HR dept select the
suitable candidates for the job and also what are the polices and procedure that are
being adopted by the company formally. And to find out that what are the basic
problems faced by the organization because of employee leaving the jobs.
Also using the knowledge and experience that I have collected from the training
and use it for ourself in future So that I will be able to choose the efficient
candidates at the right time, at right place for a right job .
Also give the suggestion to the organization regarding the findings that I found in
training.
TOOLS AND TECHNIQUES
Tools and techniques used in the RADICO KHAITAN Ltd were mainly personnel
interviews by the HR executive or managers and the persons involved in the
recruitment and selection process in the company.
One interview is there that is taken by the president of the company and for the
final interview manger forward to the head office in Delhi.
And getting filled some questionnaire by the executives. In order to know the
exact process and the details of the sources they use.
SECONDARY DATA
I
--------------------------------------------------------------I
I
LITERATURES
CO.WEBSITES
SAMPLING
I
CONVENIENT SAMPLING
GRAPHICAL PRESENTATION
Q.1 Is recruitment positive or negative process?
No
27%
Yes
No
Yes
73%
INTERPRETATION
I found in the survey that many of the individuals are in the favor that the
recruitment is the positive process. 73% agreed and 27% were not agreed
No
33%
Yes
No
Yes
67%
INTERPRETATION
I found in a survey that 67% were in the favor that selection is negative process
and rest were in against because people usually think that only people who have
big and strong sources are selected .
Senior
Middle
Junior
Series1
15
25
42
Series2
12
27
level
INTERPRETATION
During my training I found that the ratio of selection of employee was not
much.In senior level there were only 5:15 ratio of selections in middle level
12:25 ratio of selections and at junior level 27:42 ratio of selections.
Q.4 External source of recruitment that has been found by me in the training
Series1
Series2
40
35
15
20
Series3
10
15
Q.5 How many employees were interested for the job offered?
Interest of employees
No
27%
Yes
No
Yes
73%
INTERPRETATION
I found that 73% employees are interested to do job there and only 27% were not
interested because the experience of the place never count like Delhi and other
big cities.
Q.6 The ratio of employees, those were called for final interview.
Senior
27%
Junior
40%
Senior
Middle
Junior
Middle
33%
INTERPRETATION
No. of employees that were called for final selection 27% in senior level,
33%middle level and rest 40% for junior level. Here found after the written test
that only hundred employees are able to go in final interview.
NO EOMPLOYEE SELECTED
45
40
35
30
25
Series1
20
Series2
15
10
5
0
Senior
Middle
Junior
DIFFERENT LEVEL
INTERPRETATION
After the interview there were only few employee that were selected for the final
interview because the candidate was not found according to the job.
10
18
12
INTERPRETATION
It was found that only few employees were selected in the final interview. It may
be the reason of lack of knowledge and skills related to the job.
The pie chart shows that no. of
interview in the organization.
candidates were
FINDINGS
After doing the research based on the information given by the managers,
executives and consultants and the secondary data collected and the projections
prepared on the recruitment process and selection process of SDG. I can say that,
]
They have few consultants and the good choice of recruitment process in
the current scenario.
They mostly use job sites, employee reference, consultants, rehiring as the
external source and promotions as the internal source.
They always try to give fair salary to the employees so that there is a win
win situation to the candidate .
There are various assesement test and pre placements talks for recruitment
and selection process in the company.
Job description is the most important tool for the company in recruitment
process.
For senior level the company should go for internal recruitment because it
Is the cheaper and time saving source of selection of employee.
For the lower level the company should that go for the campus interview
because it gives opportunity for new talent.
The company should also increase in the salary from time to time because
for some it may be the cause of leaving the job.
The company should always maintain CVS of applicants so that they
can be called as per the requirement of the company
Company should try to make a proper record of the employee who joins
the organization and who had leaves the organization so that they will
able to find what are ratio of leaving and joining the organization of the
employees.
When the employee leave the organization, company should ask to
fill
the exit interview form and keep it in the record so that organization will
able to know that what are the basic reason behind leaving the
organization.
There should be some particular date on which the test and interview
would be conducted i.e. all the candidates who are recruited in the whole
week should be lined up for test and interview on some specified date of
the week.
The selection cycle
CONCLUSION
RADICO KHAITAN is the company, which has good choice of process of
recruitment and selection. It always tries to select the efficient employee as per
the job requirement As my research was in the company it shows that it has the
flexible environment where all the employees are free to do work as they like, the
motto is to complete the work holding good quality.
Cycle time in the recruiting and selection is very less.
They have to work on the tracking of employees, as it waste the time of the
person involve in selection.
Overall they are the good leaders of recruiting and selecting the candidates, and
making their full utilization.
Now they are also forwarding to make use of the smart hiring by which the best
candidates of required skill can be located.
Various aspects of recruitment and selection were studied. For conducting this
study an interview schedule was prepared and was got filled by individual
members i.e. the workers of the industry. Separate interview schedule were
prepared in order to note down individual information and then analyze it.
The whole report represent that how what are the various techniques that helps to
find out that how we select the best candidates at right time for right job at right
place so that we will able to make the work in efficient way
BIBLIOGRAPHY
NOTES OF FACULTY.
APPENDIX
QUESTIONAIRE (OPEN ENDED)
Q 1 What are the internal and external sources of recruitment used in your
company?
Q2
Q3
Q4
Q5
Q6
Are you satisfied with the procedures and the policies of the recruitment
followed here?
Q7
company?
Q9
one?
Q.12 What is the ratio of employee joining and leaving the organization?
Q.13 What are the reasons that the employees are leaving the organization?