Hertz Corporate Profile

HERTZ CORPORATE PROFILE
Version: March 2014
An
Group Company
1. GENERAL OVERVIEW
1.1 THE HERTZ WORLDWIDE & HERTZ IN THE UAE
Hertz, the world's number 1 car rental company, have been the worldwide market leader since 1918.
Having the largest global vehicle rental network, it now operates in over 8,000 locations in more than 150
countries and manages over 700,000 vehicles.
Hertz in the United Arab Emirates is part of the Al-Futtaim Automotive Group of Companies. Hertz have
retained market leadership in the UAE in terms of service, quality, and sheer capacity for over 21 years.
Significant investments in the company's fleet, infrastructure and personnel accompanied by an aggressive
marketing campaign have made Hertz UAE the leading car rental and leasing company in the country. Al
Futtaim Automotive brands, as shown in the following organisational chart, extend the widest automotive
product and service range in the UAE:
Al-Futtaim Automotive
Al-Futtaim Motors
Toyota
Lexus
Trading Enterprises
Al Futtaim
Auto &
Machinery
Company
(FAMCO)
Chrysler
Honda
Volvo
Jeep
Al Futtaim
Automall
HERTZ
Dodge
Hertz UAE local services include:
1.
Short-Term Rentals
`Over 6,000 vehicles
Widest range & latest model cars
Youngest fleet in the UAE market
Corporate Rental Discount Programs
2.
Long-Term Leasing
Over 600 clients, over 5,700 vehicles
Efficient and cost effective vehicle
Management solutions to corporate fleets
Competitive vehicle choices
All-Inclusive pricing
Dynamic Leasing
3.
Managed Transportation
Event Transportation
Staff Transportation & Bussing Services
Rental with Driver
Leasing with Driver
VIP Chauffeur Services
Transfer Services
Hertz Corporate Profile
Page | 2
1.2 HERTZ UAE LOCATIONS

Hertz UAE operate 20 branches in strategic locations across the United Arab Emirates. Hertz also operate
under other franchises for the surrounding Middle East & North Africa (MENA) territories. Hertz UAE enjoy
an added benefit of hosting Hertz Corporations MENA representatives in Dubai allowing for great
efficiencies when developing projects that span the Middle East region or require broader international
scope.
DUBAI
Dubai International Airport
Terminal 1 Arrivals Hall
Hours: Sun-Sat 24-hours
Phone: +971 4 224 5222
Email: hertz.dxbairport@hertz.ae
Dubai International Airport
Terminal 3 Arrivals Parking Structure
Phone: +971 4 220 3013
Email: hertz.terminal3@hertz.ae
Al Maktoum International Airport Jebel Ali
Arrival Terminal
Hours: Sun-Sat 24 hours
Phone: +971 056 9939717
Email: Hertz.AlMaktoumAirport@Hertz.ae
Etihad Travel Mall
Sheikh Zayed Road
Hours: Sat-Thu 0900-1800; Fridays closed
Phone: +971 4 2271213
Email: hertzetihad.dxb@alfuttaim.ae
Dubai Motor City
Unit R8, Block H, Uptown Motor City
Phone: +971 4 427 3200
EmEDail: hertz.motorcity@alfuttaim.ae
Hertz InterContinental Hotel DFC
InterContinental Hotel Dubai Festival City
Hours: Sun-Sat 0900-1800
Phone: +971 4 701 1239
Email: hertz.intercontinental@hertz.ae
Umm Ramool Head Office

Airport Road (after Emirates Headquarters)
Hours: Sun-Sat 0600-0200
Phone: +971 4 206 0206
Email: htzdbc1@hertz.ae
Dubai Media City
Radisson Blu HotelHours: Sat-Wed 0800-1700; Thu
0800-1330; Fridays closed
Phone: +971 4 429 0915
Email: hertz.mediacity@alfuttaim.ae
Dubai Marina
Marina Radisson Blu Residence
Hours: Sat-Wed 1000-1800; Thu 1000-1500; Fridays
closed
Phone: +971 4 422 6775
Email: hertz.marina@hertz.ae
Jebel Ali Free Zone
Lease Building 16, Office 14, Ground Floor
Phone: +971 4 881 7511
Email: hertzja@hertz.ae
Trading Enterprises Umm Ramool
Honda Workshop
Hours: Sat-Wed 0800-1300; 1530-1830;
Thu 0800-1330; Fridays closed
Phone: +971 4 213 6644
Email: hertz.tedxb@hertz.ae
ABU DHABI
Abu Dhabi International Airport
Skypark Plaza Terminal 3; Level 4
Phone: +971 2 599 8939
Email: hertz.abdairport@hertz.ae
Etihad Plaza Hertz Etihad Staff Village
Opposite Etihad Airways Headquarters
Hours: Sat-Wed 0800-1730; Thu 0800-1300;
Fridays closed
Phone: +971 2 556 9130
Email: hertz.etihadplaza@alfuttaim.ae
Musaffah (service only)
Off Street 15
Phone: +971 2 555 3387
Email: hertz.mussafah@alfuttaim.ae
Abu Dhabi Main Office

Al Falah Street 9; Intersection of Najda & Al Falah
Streets
Phone: +971 2 672 0060
Email: hertzadh@hertz.ae
Al Ain
CJD Workshop
Hours: Sat-Wed 0800-1300; 1530-1830;
Phone: +971 3 722 3920
Email: hertz.alain@alfuttaim.ae
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SHARJAH
Al Wahda Street
Trading Enterprises Workshop
Hours: Sat-Wed 0800-1300; 1530-1830;
Phone: +971 6 532 0113
Email: hertz.sharjah@alfuttaim.ae
Sharjah Airport
Phone: +971 6 5528290
Email: hertz.shjairport@alfuttaim.ae
RAS AL KHAIMAH
Al Hamra Mall Ras Al Khaimah
Hours: Sun-Thu 1000-2200; Fri-Sat 1000-1200
Phone: +971 7 2434927
Email: hertz.rak@alfuttaim.ae
FUJAIRAH
Trading Enterprises Honda
Hours: Sat-Wed 0800-1300; 1500-1830; Thu 0800-1300; Fridays closed
Phone: +971 9 224 9873
Email: hertz.fujairah@alfuttaim.ae
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1.3 ORGANISATIONAL SUMMARY

Al-Futtaim operates through more than 65 companies across sectors including automotive, retail,
electronics, engineering and technologies, finance, real estate and service. The group currently employs in
excess of 20,000 people across the United Arab Emirates, Bahrain, Saudi Arabia, Kuwait, Qatar, Oman,
Egypt, Syria, Pakistan, Sri Lanka, Singapore and Europe.
Al Futtaim Overview
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business
houses headquartered in Dubai, United Arab Emirates. A privately held business enterprise established
under the sole ownership of the Al-Futtaim family who remain committed and closely involved in the
management of the business. Mr. Abdulla Hamad Al-Futtaim is the Chairman and Mr. Omar Abdulla AlFuttaim is the Vice Chairman.
Al-Futtaim represents major international Principals, manufacturers and suppliers from Japan, USA, UK,
Switzerland, Sweden, France and Germany, operating through more than 85 companies across sectors as
diverse as commerce, industry and services. Collectively, Al-Futtaim employs in excess of 20,000 people
across the UAE, Bahrain, Kuwait, Oman, Egypt, Saudi Arabia, Egypt, Pakistan, Sri Lanka, Syria, Singapore,
Malaysia and Europe.
Al-Futtaim is structured into seven distinct business verticals:
Retail
Automotive
Electronics
Engineering
Finance, Investment & Insurance
Industrial & Marine
Real Estate
Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding
to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to
offering customers an unrivalled choice of the worlds best brands with exceptional standards of customer
service and after sales support.
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Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to
maintain a competitive stance. This benefits employees, providing a clearly defined work culture where
individuals are empowered with authority and responsibility for their work. Al-Futtaim operates as a public
company producing consolidated quarterly results and works closely with its external auditors, Ernst &
Young, to bring a high level of corporate governance and transparency to the financial statements.
The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of
integrity, service and social responsibility. All Al-Futtaim companies offer high quality products and
services, and uphold the principles of being customer-oriented, selecting appropriate products and services
for the local market with value for money pricing and the highest levels of customer service. The majority
of businesses, built on a portfolio of world leading brands, dominate their sector.
With its established infrastructure, progressive focus, professional management and portfolio of
multinational brands, Al-Futtaim is a significant force in the territories in which it operates and is
acknowledged as the company of choice for multinationals, wishing to establish themselves in the Middle
East market.
Page | 6
Automotive
Real Estate
Retailing & Services
Electronics
Insurance &
Overseas
Joint Ventures
Al Futtaim Motors
Al Futtaim Real
Estate
IKEA
Al Futtaim Panatech
Arab Orient
Insurance Company
Oman Marketing &

Servicing Company
(OMASCO)
Trading Enterprises
Dubai Festival City
ACE Hardware
Al Futtaim
Electronics Toshiba
Al Futtaim Willis
Faber
Doha Marketing &

Servicing Company
(DOMASCO)
Al Futtaim Auto &

Machinery (FAMCO)
Al Badia Golf Resort
Toys "R" Us
Al Futtaim Computer
& Software Products
Al Futtaim Tokio
Marine
Futtaim Trading
Company, Egypt
Al Futtaim Automall
Bahrain Bowling
Centre
Marks & Spencer
Al Futtaim Telecom
Alcatel
Trade Alliances PTE

Singapore
Toyota, Egypt
Gulf Marketing &

Servicing Company
(GMASCO)
Al Futtaim
Electronics Sanyo
El Nile Trading &

Engineering
Company, Egypt
Al Futtaim Tibbett &

Britten
Aftron
Alghani Tractors,
Pakistan
Al Futtaim Travel
Plug-ins Electronix
Al Futtaim Tarmac,
UAE
United Computer &

Management
Consultants (UCMC)
Central Services
Operation
Arab Heavy
Industries, UAE
Al Futtaim Watches
& Jewellery
Al Futtaim
Engineering
Al Futtaim Auto
Centers
(ALAC)
Kolber - Geneva
Page | 7
Hertz Overview
Hertz UAE currently employs over 390 associates from over 32 different nationalities reflecting a truly
international workforce which responds dynamically to the needs of our diverse client family.
The Al-Futtaim management of the Hertz brand in the UAE has reaped a number of successes in recent
years. This is reinforced with the continued investment in the Hertz UAE values, both from a branding
perspective and helping drive up excellence in customer service standards.
Investment in building the awareness, presence and reputation of the Hertz brand has been instrumental
in ensuring success of the UAE operation with some examples shown in the following image.
Al Futtaim continue to build the Hertz brand
Hertz UAEs management approach is discipline, commercial awareness, focus and teamwork. The senior
management team holding over 120 years experience in rental and fleet management, a pool of 20 highly
capable middle managers, a multi lingual call centre and the continued investment in employee and
customer engagement in partnership with Gallup through all levels of the business, makes a strong impact
on our operation constantly.
The established and proactive policy of recruiting talented nationals and the principles of the Gallup
Leadership Development Programme, combined with Gallup Employee and Customer Engagement
programmes are used for all employees of all Al-Futtaim businesses globally and are designed to develop
individual skills and capabilities, whilst simultaneously providing long term career paths and personal
development. There is clear evidence that investment in these programmes yields commercial and
motivational results.
As part of Al-Futtaims commitment to the community through training and developing nationals, the
company is investing in and securing its future sustainability.
Al-Futtaim has a responsibility to engender long term customer loyalty and preference for the Al-Futtaim
brand through offering the widest choice of the worlds leading international brands and services, fully
supported by best of class customer service and comprehensive after sales support.
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Page | 9
1.4 RELATIONSHIP WITH CLIENTS, EXPERIENCE WITH MAJOR EVENTS

Hertz seek to develop strong working relationships and partnership with our customers to ensure that
vehicle management needs work with their operations most effectively this is a key facet to our client
relationship strategy. The following is a list of major organisations we are proud to count as valued clients,
a testament to our capacity to manage large and complex business requirements in all segments across the
UAE.
Government of Dubai Roads & Transport Authority (RTA)

Etihad Airways
Raytheon
Cummins
Aggreko International
Government of Dubai Roads & Transport Authority (RTA)

The RTA carries a vital responsibility to fully manage and operate Dubais transport infrastructure and
hence view effective operation of their own car fleet as of paramount importance to ensure a high
standard of service to their customers. Hertz were chosen as the sole supplier of vehicle management
services for RTA in 2006 and was selected based upon our reputation for strong service levels, value for
money products and a commitment to working in full partnership.
A full range of rental and leasing services is provided for RTA including daily, weekly, monthly and ad-hoc
vehicle rentals together with a full operational leasing fleet of over 80 longer term vehicles. Many different
types of vehicles are supplied to RTA ranging from routine employee rentals, to breakdown and emergency
vans, maintenance vehicles, and senior executive saloons leveraging Hertzs capacity to build a diverse
and suited range of vehicles for bespoke requirements.
Relationships have been built between RTA and Hertz at multiple levels, which, together with a full time
Hertz presence in the form of a full time Hertz Customer Service Representative being based in RTA head
offices, help facilitate strong communication links between both parties.
Consultative, strategic advice is regularly reviewed and provided by Hertz to help RTA shape future policy
needs as the RTA portfolio of services grows. Recent examples of this include full policy reviews and
production of recommendations on fleet policy, cost management and product portfolio that has helped to
shape future RTA fleet management.
Etihad Airways
Hertz have established a partnership with Etihad as the primary supplier of car rental globally to Etihad
Guests. This partnership ensures that Etihad Guests can take advantage of specific, negotiated car rental
services at every stage of the flight booking process, whether this is via on-line, call centre or Etihad
Holidays channels. The outlets in Etihad Plaza-AUH and Etiahad travel Mall-DXB to be added
Raytheon
A key contractor of services within the defence industry, Raytheon have recently awarded Hertz sole
supply status for their vehicle hire and fleet management needs for over 60 vehicles.
Cummins
A power generation supplier to the construction industry Cummins has been a Hertz customer for over 8
years. Both parties have worked in close partnership during the recent economic downturn to ensure
effective management of costs for Cummins vehicle management whilst keeping the importance of high
levels of service and product. The current fleet has exceeded 100 vehicles already.
Page | 10
Aggreko International
Aggreko is the global leader in industrial generator rental including a wide range of specialised gas and
diesel gensets, transformers and loadbanks.
They place paramount emphasis on vehicle safety and quality, and view Hertz as the best supplier for short
term rental, long term lease and transportation solution in the UAE market to match this. Now a customer
of Hertz for over 10 years, Aggreko frequently comments on the high levels of co-operation and service
provided.
1.5 EVENT CREDENTIALS

Further to our product offering, Hertz are proud to be the preferred partner for major events in the UAE:
Formula 1 Etihad Airways, Abu Dhabi Grand Prix, Yas Marina Circuit, VIP Transport
(100+ Fleet of cars) 2010, 2011, 2013
GDay Dubai VIP transportation - 2014
HSBC Rugby tournament team transportation - 2014
Emirates Jazz Fest - Headliners & VIP transportation - 2014
Government Summit Dubai VIP transportation - 2014
Austrian Ferrari Club Transportation, Abu Dhabi Grand Prix - 2012
Marlboro / TMS VIP Transport for Abu Dhabi Grand Prix - 2012
HSBC Rugby Teams Transportation 2009, 2010, 2011, 2013
Dubai International Jazz Festival, Dubai, UAE 2011, 2012, 2013
PublicisLive Government Summit 2013
Pink Caravan 2013
FINA Diving World Series, Hamdan Sports Centre, Dubai, UAE 2012
Spinneys Dubai 92 Cycling Challenge 2012, 2013
FIFA World Cup (UAE), Zayed Sports City, Abu Dhabi 2009, 2010
Christina Noble Charity Foundation 2011, 2012, 2013
Comic Con International 2012, 2013
Dubai Exiles Rugby 2012, 2013
Fisker Launch Transportation 2012
Toyota Launch Transportation 2012
Henkel Corporate Event 2012
BizMarketing Wedding 2012
DCAF MEBA Air Show 2012
Dubai Airport Show Transportation 2011
Volvo Ocean Race Volvo Turkey 2011
Page | 11
HERTZ, A TRUSTED PARTNER FOR EVENTS

2010, 2011 Abu Dhabi Formula 1
Grand Prix VIP Transportation
120+ Vehicle Fleet
2009, 2010, 2011 HSBC Rugby

Visiting Teams Transportation
2010 Brazilian Olympic Team

Transportation
2010 10 FINA World Swimming

Championships (25m) Dubai
VIP Transportation Executive Delegations
2009, 2010 FIFA Club World Cup

Transportation
2011 Skywards International Jazz Festival

VIP Transportation Bands & Celebrities
th
2011 Dubai Airport Show

Transportation
1.6 ACHIEVEMENTS & AWARDS

Business Traveller Middle East Awards 2013
Best Car Rental Company in the Middle East
Hertz UAE have been chosen as the Best car rental
company in the Middle East by business travellers from
across the region. The company, part of the Al-Futtaim
Group, was chosen independently by readers of
Business Traveller Middle East magazine who voted on
the magazine's website. This award is testament to the
investment in our fleet of quality vehicles and the
ongoing training we perform with our staff.
Superbrands Award
2010, 2011, 2012 and 2013
The Superbrands awards are held in many countries around the world and
dubbed globally as the Oscars of Branding. Superbrand status is only
awarded to companies which meet strict criteria set by an independent
Superbrands Council and is an endorsement of the intrinsic strength of an
organisation and its brand value. For the third year in a row, Hertz UAE have
once again been awarded this status for 2013.
MENA Travel Awards 2013

Hertz is proud to be the winner of the MENA Travel Awards in 2013 in the
category Best Car Rental International Brand, Middle East and North
Africa. This Award is Presented to recognize top industry organizations which
have shown skills, creativity, ingenuity and success in the Middle East and
North Africas growing travel industry.
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2. RENTAL SERVICES
2.1 RENTAL FLEET
Hertz are one of the largest purchasers of vehicles in the UAE - managing over 6,300 rental vehicles in
addition to 5,700 long term leased vehicles, procuring a variety of cars from all present manufacturers. We
have strong working relationships due to the volume and capacities needed to source 12,000 vehicles in
our rental and lease operations.
Hertz benefit from being part of the Al-Futtaim Automotive division which includes exclusive dealerships
across the UAE for many top car brands. The group companies offer exceptional service and value and
accordingly are our preferred suppliers; however we source a variety of vehicles from all manufacturers.
Group brand companies are Al-Futtaim Motors (Toyota, Lexus) and Trading Enterprises (Honda, Volvo,
Chrysler, Jeep, and Dodge).
Self-Drive Car Rentals

Fully Insured Vehicles
24-hour Roadside Assistance
Ref
B
C
D
E
F
H
I
J
K
L
M
N
ZP
B1
Largest & youngest UAE Fleet Range

Delivery & Collection
Child Seats
Car Type
Small Economy Car
Compact Car
Compact Elite Car
Standard Car
Premium Car
Luxury Car
Special Luxury Car
Standard SUV
Full size SUV
Premium SUV
Minivan
Premium Full size SUV
Pick-up
Van
24-hour Locations
Directions / GPS
Long Term Leasing
Description (or similar)

Toyota Yaris, Honda City (1.3L)
Nissan Tida, Honda City (1.5L)
Honda Civic, Toyota Corolla (1.8L)
Honda Accord, Toyota Camry (2.4L)
Volvo S60, BMW 320i, Audi A4
Audi A6, Lexus GS430
Audi A8, Lexus LS460
Honda CRV, Toyota Rav 4 (2.4L)
Toyota Fortuner (2.7L)
Toyota Prado (4.0L)
Chrysler Grand Voyager
Toyota Landcruiser (4.0L)
Double Cabin Pick-Ups 4x4 (2.7L)
Hiace 15 seater (2.4L)
2.2 RESERVATIONS
Hertz operate a 24-hour staffed reservations centre equipped with the latest in telephone system
technology. All reservations are centralised through a bespoke IT platform and networked across our
branches in real time. The call-centre is capable of handling multiple calls and making new bookings,
amending existing bookings, and facilitating international reservations through a dedicated line. The teams
are highly trained in telephone etiquettes and are measured on call performance to ensure high levels of
customer service satisfaction. Reservations can be made by any of the following methods:
Telephone (toll-free)
Online
Email
In-Person
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2.3 AIRLINE PARTNERSHIPS & CUSTOMER LOYALTY PROGRAMMES
Hertz customers can enjoy various benefits from car rental partnerships with the following airlines:
AIRLINE PARTNER
CUSTOMERS BENEFITS
Emirates
Skywards Programme
Hertz have partnered with Emirates to offer Skywards

members dedicated discount rates plus award Miles each
time you rent with us. Earn 500 Skywards Miles per rental
Earn 1,000 Skywards Miles on each Prestige Collection
rental
Free membership to Hertz Gold Plus Rewards
Etihad Airways
Etihad Guest
Hertz are the preferred global car rental partner of Etihad

Airways, and offers exclusive benefits to make your journey
from airport to the open road seamless.
Earn 500 Guest Miles for standard rentals
Earn 1,000 Guest Miles for Prestige Collection rentals
15% discount to all Etihad Pearl Business Class Guests*
Complimentary enrolment into Hertz #1 Club Gold
offered to Etihad Guest Silver and Gold Members
Complimentary enrolment into Hertz #1 Club Presidents
Circle to Etihad Diamond First Class Guests*
Gulf Air
Falconflyer Programme
Gulf Air Gold Frequent Flyer members can enjoy upgrade

into Hertz #1 Club Gold.
Earn 500 miles per rental using standard rates
Earn 1,000 miles per Prestige Collection rental
Lufthansa
Miles & More Programme
MEA Airlines
Cedar Miles Programme
Miles awarded on qualifying rentals at participating

locations worldwide.
Hertz have partnered with MEA to offer competitive rates
and Cedar Miles to members when renting with us.
Up to 10% discount
500 Cedar Miles per rental
Free membership to Hertz #1 Club Gold for Elite
Members
Page | 14
AIRLINE PARTNER
CUSTOMERS BENEFITS
Oman Air
Sinbad Programme
Unique and innovative, Sindbad Frequent Flyer Programme

offers unmatched recognition, greater rewards and
exclusive privileges. Earn up to 1,000 Sindbad Miles each
time you rent with Hertz.
Earn 500 Sindbad Miles for every eligible* rental of a
standard vehicle
Earn 1,000 Sindbad Miles on each Prestige Collection
rental
Free membership to Hertz #1 Club Gold for Silver and
Gold Sindbad Frequent Flyers. Links to this can be
found on the Oman Air Sindbad website
www.omanair.com/sindbad.
Qatar Airways
Privilege Club Programme
Hertz have partnered with Qatar Airways to offer Privilege

Club members dedicated discount rates plus award Qmiles
each time you rent with us.
Enjoy 10% off Hertz car rental rates
Earn 500 Qmiles per rental
Free membership to Hertz #1 Club Gold for Silver and
Gold Privilege members
Saudi Arabian Airlines

Al Fursan Programme
Miles awarded: 500 miles retail

To earn mileage, rental must occur in a participating location
worldwide.
Singapore Airlines
Kris Flyer Programme
500 KrisFlyer Miles for each qualified noncommercial/non-government contract rental at

participating locations outside Asia
250 KrisFlyer Miles for each qualified noncommercial/non-government contract rental at
participating locations in Asia
250 KrisFlyer Miles for each
qualified commercial/government contract rental at
participating locations worldwide
Customers holding loyalty programme membership cards may also benefit from our promotions
occasionally (e.g. double miles, free driver offer, reduction in prices, deduction from fuel charge etc.)
3. LEASE SERVICES
3.1 VEHICLE BRANDS & SUPPLIERS
Hertz are one of the largest purchasers of vehicles in the UAE, procuring a variety of cars from all
manufacturers. As a result, we have strong working relationships due to the volume and capacities of our
rental and lease operations. Our leased fleet ranges from Audi, BMW, Range Rover through to Al Futtaim
brands including Lexus, Volvo, Toyota, Honda, Chrysler, Jeep, and Dodge. We regularly partner with
suppliers to extend special deals for our customers, for example, in the instance of large company fleet
deals.
Page | 15
3.2 COMPREHENSIVE INSURANCE

All Hertz vehicles are comprehensively insured up to all measurement by UAE Law by the Orient Insurance
Company, an Al-Futtaim Group company and one of the largest insurance providers in the UAE. The group
insurance provides Hertz clients with added value and exceptional service in matters of insurance.
Moreover, all vehicles are insured for repair at authorised agency workshops using OEM (original
manufacturer) auto parts. This simple, yet comprehensive insurance structure is designed to give our
clients complete peace of mind with respect to liability towards vehicles. Insurance can be extended for
driving in Oman upon request.
3.3 SERVICE, MAINTENANCE, REPLACEMENT VEHICLES

Hertz have significant experience in service and maintenance operations of vehicles. Under the terms of
lease, Hertz will maintain responsibility for the costs and management of all routine services and
maintenance including replacement of worn tyres except for prematurely worn or damaged items which,
will be recharged at cost to the company.
Hertz utilise a Service Booking facility to manage this aspect with vehicle operators. Recognising that time
can often be a factor in drivers failing to undertake regular servicing, Hertz have developed an in house
resource which undertakes the administration surrounding booking a vehicle in for a service. Service
Booking is a centralised one call booking service which removes the need for drivers to coordinate or book
service and maintenance events with dealers. Rather, drivers can conveniently call or e-mail our in-house
team who facilitate the service booking directly with the service location most convenient to the driver.
All work will be carried out by the authorised dealer workshop under maintenance agreement. In addition,
Hertz operate a state of the art automotive workshop onsite with technicians trained on all group product
vehicles giving clients swift and efficient service. Generally, service appointments are allotted within a
week of request and routine work is completed within a day.
During service periods, similar category replacement vehicles are delivered to the client in exchange, if so
elected.
Hertz also undertake specific negotiations on labour costs and parts discounts and operates a policy of
fitment of Original Equipment (OE) parts for all repairs to ensure full integrity of vehicle.
3.4 ROADSIDE & ACCIDENT ASSISTANCE 24 HOURS

In the event of instances such as flat tyres, out of fuel, breakdowns, and associated interruptions with a
vehicles normal operation or an accident, Hertz provide 24-hour support to help you get to safety and
resume your journey with peace of mind. We provide:
24-hour toll free road side assistance number 800 HERTZ (43789)
Dispatch of recovery trucks to your location
Immediate information concerning procedures to complete at the scene
Arrangements to deliver a temporary replacement car (if needed)
Arrangements to recover and repair or replace the accident car
All Hertz vehicles are fully insured against accidents and damages up to US $1million in third party
coverage.
Page | 16
Furthermore, Hertz has launched a new

breakdown and recovery service for customers
in the UAE in September 2013. Prior to the
launch Hertz worked in conjunction with AlFuttaim Automotive Training Academy where a
three day training event for drivers took place
at the Academy's training facility in Dubai, with
roadside vehicle recovery scenarios recreated
to demonstrate appropriate response and good
practice.
This enabled the associates to put into practice
their knowledge of safety testing, replacement
of batteries and tyres, to enable vehicle entry
at the scene with no damage, and the safe
removal of vehicles from the roadside, all with
a strong focus on customer care.
3.5 TRAFFIC VIOLATIONS MANAGEMENT

Due to the significant volume of Hertz vehicles on UAE roads, Hertz utilise an advanced traffic and toll
accounting system. This highly efficient system is linked electronically with traffic police and the toll
administrators allowing all such transactions to effectively be ascribed to the appropriate vehicle or user.
All costs incurred by fines and other penalties, including Oman region, (imposed by Police or any
Government authority) are consolidated and charged to the respective vehicle account at the next
invoicing cycle.
3.6 ACCOUNT MANAGEMENT & COMMUNICATION

Previous experiences around large corporate operations have shown that the following key communication
areas need to be managed before implementation:
Conducting an introductory presentation to explain our servicing processes

Holding dynamic discussions with procurement, HR, and finance to address relevant points
Setting up corporate accounts to easily facilitate rental & lease orders
Providing support for the companys vehicle policy if required
All the above can be operated through a structured communication programme. Hertz will be in discussion
with the client and manufacturer partners frequently to ensure the right level of resources and vehicles are
sourced and allocated in order to maintain the best possible service.
We propose a strategic review quarterly designed to:
Provide a summary of procured vehicles

Present strategic recommendations based on reviewing prior activity against the current
environment and forecasted business needs
Present new products and services
Review and action any questions or concerns
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Hertz operating systems, Intelliview Reporting Tool, allow for a full range of data to be supplied to
customers as per their requirements. The report easily reduces administrative costs, time and resources.
Sample report of reported variables:
Count of agreements opened under a

specific tariff or debtor
Current status: opened, closed or preclosed
Check out date & Check in date
Number of days
Check out location
Renters name
Rental sum
Extras (e.g. Delivery & collection fees)
Reservation number
List of future reservations and leases
Count of reservations created for the
future
Expected check in / checkout date
Number of days
Check out location
Renters name
Reservations user name (agent who
created the reservation)
Hertz have successfully implemented similar communication programmes with key clients sending
Customer Support and Finance Management teams to meet quarterly and conduct a thorough review of
accounts.
3.7 COST REDUCTION METHODOLOGY

Hertz regularly optimise costs of existing corporate customers by reviewing anticipated mileage usages
against actual mileage usages and adjusting rates where applicable to ensure the most favourable pricing
conditions are set at each vehicle contract.
Quarterly reviews offer strategic account recommendations and give particular attention to the control of
costs. Hertz also maintain an elastic rate structure commensurate with vehicle use. This flexibility is
particularly beneficial, for example, when costing vehicles with low anticipated mileage less than identical
vehicles with high anticipated mileage charging based on anticipated usages rather than a fixed costing
blanket.
Methods include:
Fleet reviews, vehicle assortment and allocation for optimal operation

Policy advice, and scheme development that reflect proactive development of an outsourced
solution whilst reducing administrative or internal resources
Mileage and timeframe reviews, staff vehicle transfers, and strategy which impacts company
savings
Page | 18
3.8 Our Clients
4. MANAGED TRANSPORTATION
4.1 PREMIUM CHAUFFEUR SERVICES
Hertz proudly offer premium chauffeur services to corporate customers, executives, individuals and groups
with emphasis on maintaining the very best industry safety and quality standards. Our team specialises in
handling complex itineraries for customers who need pristine, personalised service from an organisation
they know they can trust. Quality, integrity, attention to detail and flexibility are at the heart of everything
we do.
Page | 3
Hertz conduct regular scheduled checks on every vehicle to ensure the highest safety standards across the
entire fleet.
All vehicles undergo full manufacturer approved service schedules and preventative maintenance
40-point safety check on all vehicles prior to every dispatch
Rigorous safety checks on all tyres and brakes
Regular and scheduled driver shift timings to ensure the highest safety standards with drivers also
obtaining appropriate rest
A wide selection of vehicle choices is available including the following categories:

Business
7-seater
Four wheel drive standard/classic
Luxury
Optional services:
Kerb-side transfers
Baby seats
Customised packages for special events and VIP guests
4.2 EVENT MANAGEMENT

Hertz are a trusted name in the UAE for event solutions and transportation management. Having
established a solid reputation for delivering quality service, many of the teams events and special projects
are the direct result of referrals from satisfied event organisers who have previously used Hertz services.
Hertz take great care to ensure the safety and quality of all aspects of their event solutions to provide
peace of mind to event organisers.
With experienced specialists on hand to consult on all elements of event transportation management,
Hertz offer bespoke services which can include:
Consultation between the parties to fully understand the full scope of the event
A full range of pristine vehicles including luxury cars, commercial vehicles, buses, 4x4s and vans
from all leading manufacturers
24-hour chauffeur drive and VIP executive services
Fully trained, multilingual drivers
Logistics management with full capabilities for scheduling, logistics, manpower resources,
route planning and contingency development for large scale events
A continual driver training and evaluation programme encompassing a full assessment

and accreditation on safety and service capabilities
Regular and scheduled driver shift timings to ensure the highest safety standards with drivers also
obtaining appropriate rest
Scheduled routine vehicle maintenance and servicing which features a 40-point safety check list,
frequent tyre pressure and tyre replacement policy
Page | 4

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HERTZ CORPORATE PROFILE

Version: March 2014

Hertz UAE local services include: