MODUL

BASIC ENGLISH

DISUSUN OLEH
NURYADINA AUGUSRINI, M.PD

SEKOLAH TINGGI PARIWISATA SAHID

JAKARTA

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TABLE OF CONTENT
TOPIC

PAGE

Unit 1. INTRODUCTION

Unit 2. T I M E

Unit 3. WHAT DO YOU DO

Unit 4. JOB TITLES AND JOB DESCRIPTION

14

Unit 5. HANDLING COMPLAINT

17

Unit 6. WHEN WILL YOU TRIP TO

20

Unit 7. REQUEST AND POLITE OFFERS

23

Unit 8. ACCOMMODATION

25

Unit 9. RESERVATION

29

Unit 10. SHOW ME THE WAY TO

33

REFERENCE

36

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Unit 1. INTRODUCTION
LEARNING OBJECTIVES:

Greetings
Country and Nationality

VOCABULARY
Greetings

Response

Hi

Hi

Hello
How do you do
Nice to see / meet you
Glad to see / meet you
Pleased to see / meet
you
Bye / goodbye
Have a nice day
Good night

Hello
How do you do
Nice to see / meet you too
Glad to see / meet you too
Pleased to see / meet you
too
Bye / goodbye
Have a nice day
Good night

Note
Informal
(often used by young
people)
Neutral greeting
Formal greeting
Optional
Optional
Optional
Way of leaving someone
Used when people go to bed

SPEAKING
Practice 1. Zahra introduces herself to all department staff in AZ-Hotel as a new comer.
Zahra : Good Morning, please allow me to introduce myself as a new hotel receptionist.
Im Zahratunnisa Nugroho, just call me Zahra. Im from Depok, Indonesia.
I hope Im welcomed to be a new comer here. Pleased to meet you here.
Thank you
Anjani : Hi, I want to introduce myself. Im Anjani from Indonesia. I work as a
receptionist. Thank you to welcome me working here. Nice to see you

NOTE:

Opening Introduction

(Greeting), May I introduce my self,.my name is.

(Greeting), Id like to introduce myself, I am ..
(Greeting), I want to introduce myself
(Greeting), Let me introduce my self, (informal situation)

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Practice 2. Rini, Human Resources Manager, welcomes a new receptionist in his office
Rini
Zahra
Rini

Zahra
Antony

: Good morning, Im Rini, a Human Resources Manager.

Welcome to AZ-Hotel
: Pleased to meet you, My names Zahratunnisa Nugroho.
: Id like to introduce you to Antony, the Front Office
Manager.
Zahra, this is Antony Zein the front office manager
: Pleased to meet you, sir. Im Zahratunnisa Nugroho
: Hello Zahra, Pleased to meet you too. I hope you enjoy
working in AZ-Hotel.

Practice 3. Rini Ardin, a human resources manager, introduces a new receptionist to his
colleagues in the Front Office Department.

RINI
August
Rini
Diana
Zahra
August
Zahra
August

NOTE:

: Good morning everybody

: Good morning Rini
: Id like to introduce a new receptionist, Zahra.
She starts work tomorrow.
: Hi Zahra, Im Diana. Nice to see you
: Hi Diana, Im Zahratunnisa Nugroho. Nice to see you too
: Are you Australian?
: Im not Australian, Im from Indonesia.
Where are you from August?
: Im from Singapore

Introduce yourself
Whats your name? My Full name is
My nick name is
My first name is
My middle name is
My last name is
Surname is
Whats your address?
Where do you live? My address is
I live in
Whats your phone number? My phone number is
Being introduced
Do you know (my mother/boyfriend)?
This is ..(my sister, JANE..)
Id like you to meet some of my friends.

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More information
Where do you come from?
I come from(country)
Where are you from?
I am from ...(country)
Are you Japanese?
Yes, I am Japanese
No, I am (nationality)
What do you do?
I am a ..
I work at / in
What is your job / occupation?
I am

NOTE:

EXERCISE
1. Practice: Introduce your colleagues or your friend
2. Complete the table with Country and nationality below.
COUNTRY

NATIONALITY

Indonesia
Spanish
Italy
Polish
England
French
Greek
Irish
Turkey
Chinese

NOTE:

Asking to repeat

Im sorry sir / madam, would you like to repeat please!

I beg your pardon, sir / madam!

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Unit 2. TIME
LEARNING OBJECTIVES:

Day, Week, Month, Year

Clock
Preposition

VOCABULARY
Practice saying these Numbers, Days, and Months.
NUMBER
1 = one / First
2 = two / second
3 = three / third
4 = four / fourth
5 = five / fifth
12 = twelve / twelfth
22 = twenty-two / twenty second
33 = thirty-three / thirty third

DAY
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday

MONTH
January
February
March
April
May
June
July
August
September
October
November
December

SPEAKING
Practice 1. What information do you ask for when taking a reservation?
Zahra
: Good afternoon, AZ-tour&travel. Can I assist you?
Mr. Setyo : I need to reserve a honey moon package.
Zahra
: Certainly sir, we have three packages of honeymoon.
Denpasar: The Extravagance of Asia, Exotic Life of France, and
Turkmenistan Romantic Moon. What sightseeing are you looking for sir?
Mr. Setyo : actually, Im looking for a natural beach life and having a romantic
occasion at night
Zahra
: I see. We suggest you to join our Denpasar: The Extravagance of Asia. The
beach and the romantic night are the place you can enjoy full for your
honeymoon moment. This package has two types: 3D2N and 7D6N
Mr. Setyo : sounds nice. Ive also read the detail about this package in your website
and I take the 7D6N.
Zahra
: Good choice, sir. You have decided to choose our Denpasar: The
Extravagance of Asia. For when is it, sir?
Mr. Setyo : For 5th October
Zahra
: ok, so thats on Wednesday and your depart date is 12th October.
For how many people, sir?
Mr. Setyo : Just four. Thats me, my wife, my friend and his wife.
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Zahra

: Just a moment sir, I will check the time for flight.

(======= time checking ======)

Mr. Setyo
Zahra
Mr. Setyo
Zahra
Mr. Setyo
Zahra
Mr. Setyo
Zahra

Thank you for waiting, sir. Your flight on 5th October is in the morning at
09:00 a.m. and for departure time on 12th October is in the afternoon at
16:33 p.m. May I know to whom is this package for?
: Setyo. Thats me.
: How do you spell it sir?
:SETYO
: How about your email and your contact number?
: Here is my email: jsn@sahid.com and my phone number is
08011752012
: Thank you. So thats the package for four people on 5th October to 12th
October for 7D6N package of Denpasar: The Extravagance of Asia.
: Thats great. Thank you
: Thank you for contact us, we will send the total charge and the payment
method to your email today.

Practice 2. Reading Text

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NOTE:

C L O C K second, minutes, hours

Use cardinal numbers: zero (0), one, two, three,

Oclock

*
A quarter past *

past * A quarter past

to

*
A half past

Example:

17:15 = its fifteen / a quarter past five

17:45 = its fifteen / a quarter to six

NOTE:
PREPOSITION
IN
= country (in Indonesia, in Myanmar, )
city/town (in Jakarta, in Makassar, )
district (in pondok cabe, in Sawangan, )
building (in STP Sahid, in AZ-Hotel, )
season (in winter, in summer, )
part of the day (in the morning, )
months (in May, in August, )
ON

= Floors (on the second floor, )

Address (on Jl. Kemiri no. 12, )
Days (on Saturday, on Friday, )
Date (5th October, 17th May 2015, )

AT

= times (at 7 oclock, )

EXERCISE:
A. Answer these questions below:
1.
2.
3.
4.

When is Indonesia Independence Day?

What time is it now?
What time do you start your activity?
When were you born?
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5. Do you still remember when STP Sahid was established?
6. The official hours of STP Sahid open at _________ and close at _________
7. Normally , the college starts at ________ and ends at _______
8. What does Weekday mean?
9. What does Weekend mean?
10. When do you enjoy your fun with your family?
B. Now practice to mention the time below:

WHAT TIME IS IT?

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Unit 3. What do you do?

LEARNING OBJECTIVES:

VOCABULARY
Prepare

Simple Present
Present Continuous

Make something / someone to be ready

Reserve

Keep something for a particular purpose / time

Check

Mark name or things as having been dealt with something

Visit

Go to one place

Depart

Go away / leave

Arrive

Reach the place / the end of a journey

Tour

Visit a place to learn something / for a special purpose

Trip

Visit a place for a short time

Travel

Visit a place over a long distance

Recommend

Suggest a particular action to someone or something

READING
Practice 1. Read the text and answer the questions
A day in my life
My day usually begins at six-thirty. I get up and do some exercises for about
fifteen minutes. Then I take my shower. After my shower, I get dressed and have
breakfast with my family. I usually have a light breakfast, consisting of toast and coffee.
At seven-thirty I leave for school.
I usually take the bus to school. I catch the bus near my house and then walk
from the bus-stop to school. It takes about thirty minutes to get from my home to
school. My first class is at eight-thirty and I usually finish school at three. Sometimes I
stay late to have a game of volleyball or to work in the library.
I usually reach home at around four oclock. When I get home I like to watch TV
for a while. Then I start my homework. I have dinner at seven oclock. After that I often
have more homework to do. Sometimes I watch TV or go out with friends after dinner. I
generally go to bed around ten-thirty.
Questions:
1. What time does the writer have an exercise in the morning?
a. At 06:30 pm
c. at 06:45 p.m
b. At 06:30 am
d. at 06:45 am
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2. How long does the writer need to do his morning activities before leave for school?
a. 60 minutes
b. 15 minutes
c. 30 minutes
d. an hour fifteen minutes
3. How long does the writer need to reach school?
a. 60 minutes
b. 45 minutes
c. 30 minutes
d. an hour fifteen minutes
4. The writer wastes his time in school aroundto study
a. 6 hours
b. 7 hours
c. 8 hours
d. 9 hours
5. How many hours does writer need in a day to do all his activities in a day?
a. 13 hours
b. 14 hours
c. 15 hours
d. 16 hours
6. A light breakfast means,
a. A cup of coffee or tea
b. A cup of coffee or tea and toast
c. A cup of coffee or tea and toaster
d. Toast only
7. Break time after school, usually done by the writer to ..
a. Have an exercise
b. Stay in the library
c. Work in the volleyball hall
d. Be an employee in the library
8. The writer usually has something to do after dinner, such as.except
a. Finishing homework
b. Have fun with friends outside
c. Going to bed early
d. Watching TV
9. The last activity of the writer ends around .
a. 30 minutes to eleven
b. 30 minutes to ten
c. 30 minutes before ten
d. 30 minutes lately
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10. Does the writer have some fun in his daily activity?
a. Every hours is for studying and working
b. He never has a time to be with his friends
c. His activity in a day is
d. He has time to have fun with friends
SPEAKING
Practice 2. Zahra has an interview in AZ-Hotel
Zahra
: Good morning, I have (1) an appointment with bu Rini Ardin to be
interviewed at 9:00 this morning.
Diana
: Alright madam, please follow our concierge. He will escort you to HRD
room.
Zahra
: Thank you
(in HRD room)
Zahra
: Good morning madam, Im (2) Zahratunnisa Nugroho. I have (3) an
interview with bu Rini Ardin
Rini
: oh yes. Im Rini Ardin. Have a seat please.
Well Ms. Zahra, Ive read your detail CV and interest to interview you
today. Could you tell about yourself?
Zahra
: I am (4) a hard worker and love to meet many different people. I learn (5)
many different characters from them and language they use (6). Learning
some new thing is (7) the way I know (8) what I dont know (9) from them.
For in case, when they talk (10) polite and impolite, request (11) something
with low intonation and high tone, and many more. I choose (12) working
in hotel as a receptionist because hotel gives (13) me many new
experiments and experiences. It isnt (14) bored and its (15) so fun meeting
new comers every day.
Rini
: what time do you usually start (16) working?
Zahra
: I work (17) in 3 shifts; morning from 06:00 to 14:00, afternoon from 14:00
to 22:00, and evening from 23:00 to 06:00. I usually arrive (18) to hotel
one and a half hour before working, and I leave (19) the hotel an hour later.
Rini
: Why do you apply (20) to join in AZ-Hotel?
Zahra
: I think AZ-Hotel can give me something new more than before. Im still
Learning (21) everything and I believe (22) I can step forward to my better
future with AZ-Hotel.
Rini
: Ok, Zahra. Our hotel is looking for (23) a person who is energetic, friendly,
and interested person. From your story, we decide (24) to accept your CV
to join with us working as a receptionist. Congratulation Ms. Zahra,
welcome to AZ-Hotel and develop this hotel together in a team

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NOTE:
Simple Present
describes something that happen again and again or things
that never change (see example number: 1 20, 22, 24)
Present Continuous
describes something that happen now (see example
number: 21 & 23)
EXERCISE
A. Choose the correct answer:

GRAND SAHID JAYA

The five star Grand Sahid Jaya _____ [has/have] a long and rich history in the
Indonesian Hospitality industry combining traditional Indonesian charm with
professional hospitality, an approachable style and spirited service with sincere values.
The hotel _______[maintain/maintains] its cultural traditions and the identity _______
[is/are] not only in design but also by heart.
Situated on Jakarta's most prominant address along the Jalan Jend. Sudirman
boulevard, the cities major commercial district where key corporations and financial
institutions, retail businesses and entertainment venues _______[make/makes] their
home. Located just 40 minutes by expressway from Soekarno - Hatta International
Airport. There are 721 rooms and suites offer a unique variety of rooms to choose from
with all the amenities of a modern hotel.
Our Guest Room facilities:
All guest rooms and suites ___________[include/includes] extra-large desks, full-stocked
refrigerated mini-bars, bathrooms telephone extension and Cable television. For guests
desiring even greater level of spaciousness and service, any of the 28 rooms and suites
on the hotel's two Executive floors will be ideal.
Nestled in the heart of Sudirman, Grand Sahid Jaya Jakarta ______[are/is] an ideal
spot from which to discover Jakarta. From here, guests can enjoy easy access to all that
the lively city has to offer. For those of you who want to venture out, British Council,
Embassy of Ukraine, Embassy of Canada _________ [is/are] just some of the attractions
available to visitors.
Grand Sahid Jaya Jakarta also _________ [offer/offers] many facilities to enrich your
stay in Jakarta. The hotel offers access to a vast array of services, including 24-hour
front desk, 24-hour room service, luggage storage, Wi-Fi in public areas, valet parking.
Guests can choose from 720 rooms, all of the rooms ________ [is/are] excluded an
atmosphere of total peace and harmony. Throughout the day you can enjoy the relaxing
atmosphere of the fitness center, outdoor pool, spa, massage, pool (kids). Superb
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facilities and an excellent location ________ [make/makes] the Grand Sahid Jaya Jakarta
the perfect base from which to enjoy your stay in Jakarta.
B. WRITING:
- Inform your routine activity at home and college
- Make a short story about a hotel accommodation in Indonesia using your
own words.

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Unit 4. Job Titles and Job Description

VOCABULARY
Restaurant
Head Chef
Sauce Cook
Head waiter
Waiter
Barista
Wine Waiter
Busboy

Hotel
Housekeeping
Front office
FB Product
FB Service
Engineering
Human Resources
Accounting

Travel
Travel agent
Travel Consultant
Reservation Agent
Tour Leader
Tour Operator
Tour Guide
Cashier

SPEAKING
Practice 1. Zahra is in her first day at work. See the conversation below.
Zahra
: Good morning.
August
: Hi, welcome to your first day. Hopefully, you enjoy working here.
Zahra
: Thank you. You come so earlier.
August
: I always arrive one hour earlier and leave an hour later.
Zahra
: I see. What are you doing, August?
August
: As an operator, I must prepare the operational form, check the telephone
line, and make a list of section needs before I have an incoming telephone.
Zahra
: How long have you been in AZ-Hotel as a telephone operator?
August
: its about 3 years, Ive joined in AZ-Hotel. The first I worked in reception
desk for 2 years
Zahra
: Mmmmh, I can learn about receptionist job from you then. Would you
please help me if I need a favor?
August
: I will, Zahra. Just come to me.
*****************************************************************************

Practice 2. Dina brings a tour group in a program of Jakarta City Tour from
Sulawesi. Here is the quotation of Dinas opening tour.
Good afternoon ladies and gentlemen. Welcome to Jakarta.
Im Dina as your tour guide. As the capital city of Indonesia, Jakarta is a well-known with
its MONAS which is looked beautiful at the night.
Our itinerary for tomorrow is we will visit Monumen National. For tonight you are free to
rest and relax in hotel. On this way to the hotel, I will give information about the hotel
where we stay. The name of our hotel is Sahid Hotel, its located at JL. Jendral Sudirman
kav. 86, Jakarta Pusat Indonesia 10220.
It is located in a strategic place, check a look on this map. Monas is not too far from Sahid
Hotel. It takes 30 minutes to 45 minutes. Sahid is also close to the biggest shopping centre,
like Tanah Abang, and Thamrin City Mall
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When we arrived there, we can look a wide lobby and we will get a warm welcome from all
of the receptionists who are very nice and friendly. Sahid hotel has complete guest rooms.
There are deluxe rooms, superior rooms, executive rooms, and suite rooms which are all
non-smoking rooms. There are Cable/satellite TV, 4-restaurant, spa, outdoor swimming
pool, and fitness center.
There are bath room (en-suite room), which has hot water, shower, and bath tub. I believe
that you will enjoy staying there, and if you are hungry, dont worry this hotel has 4
restaurants, or you may enjoy having meals outside of the hotel that stay around the hotel.
Alright ladies and gentlemen, tomorrow we will visit Monument National (MONAS) at
eight oclock. That will be a full day tour. Enjoy your night at Sahid Hotel and see you
tomorrow.

Here is the example of Hotel Organization Chart:

Taken from: www.google.com [images]

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EXERCISE
A. Answer the questions:
How about the Organization Structure in your hotel?
Can you explain their job desk?
Are you familiar with hotel and travel or airlines job?
Can you explain the job description of those job titles at the vocabulary in the box
above?
B. Match the job on the left to the job description on the right!
1. Waiter
a. one who organizes the tour plan before departing
until arrival to the destination
2. Busser
b. one who stands by to wait the hotel guest arrival
from somewhere in the airport
3. Barista
c. a restaurant employee who takes order, carries food
and serves food to the guest
4. Captain Restaurant
d. one who guides tourists on the way to their
destination
5. Steward
e. one who take cares and helps guests arrange things,
such as ticket, bring luggage and give information
6. Concierge
f. a restaurant staff who bring dirty dishes from the
table and bring the clean one
7. Hotel Airport trap
g. one who control the ticket reservation
8. Tour leader
h. a restaurant staff who directly supervises employee
service and controls all restaurant management
tasks
9. Tour guide
i. a restaurant staff who washes and clears all dishes
and kitchen equipments in the kitchen
10. Ticketing staff
j. one who mixes and serves alcoholic drinks at bar

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Unit 5. Handling Complaint

LEARNING OBJECTIVES: Making Expressing Complaint
SPEAKING
Practice 1. At the hotel,conversation between Rini and Service Centre (SC).
What is the complaint about?
SC
: Good morning, Ms. Rini. Can I help you?
Rini
: Hello, good morning I want to complaint about my room .
SC
: Alright Madam, What thing is it?
Rini
: My water closed in my room, there are some problems there
SC
: Some problems , would you tell me what the problem is?
Rini
: The door in my bathroom cannot be opened, and the bathtub gets
trouble too, it is sink.
SC
: Im so sorry to hear about the trouble you get in your room madam. I
have noted your complaint and as soon as I will call the Engineering to
fix it. Anything else?
Rini
: Oh.. one more thing I almost forget to tell you when the first time I
entered the room, the room was not clean. Can you make up my room
immediately?
SC
:Certainly madam, we are really sorry about it Madam.
Rini
:Ok dont worry
*****************************************************************************

Practice 2. At the Restaurant

Mr. Jarwanto: Excuse me, waiter
Waiter
: May I help you sir?
Mr. Jarwanto: Can you check my cream soup order?
Waiter
: wait a moment, sir. I will take your note.
Here you ordered one crab cream soup without celery on it, isnt it sir?
Mr. Jarwanto: you noted well, but look what you have served to me. Its not a crab
cream soup but its a chicken with more celery on it. You know I really
dont like celery. How come you served me the wrong order.
Waiter
: I do apologize, sir. I didnt mean to serve a wrong order. Would you
excuse me to change your soup with the crab cream soup without celery,
sir?
Mr. Jarwanto: how long should I wait? Your soup make me wait for 30 minutes then
you ask me to wait thirty minutes more. Its ridiculous.
Waiter
: Im so sorry sir. Would you excuse me to ask my manager first about this
re-order, sir.
Mr. Jarwanto: ok
Waiter
: Sorry for making you waiting. My manager said you get free for the
wrong order sir. How about that?
Mr. Jarwanto: I agree.
Waiter
: Thank you, sir. We will bring your soup immediately.
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NOTE:
Step of handling complaint and expression used:
1. Asking the problems
a. What can I do for you, sir/madam?
b. Can I do something for you?
c. May I help you?
2. Apologizing
a. Im so sorry for the trouble you get in
your room
b. Im really sorry about it
c. I do apologize for the inconvenient you
have in our hotel
3. Showing your sympathy then explain the problem
a. We promise there will be no more
trouble you get.
b. We will try to treat our guest as comfort
as you ask
4. Offering solution
a. We will call the engineering to fix your
problem sir/madam
b. We will change your room sir/madam

EXERCISE
Make a dialogue for each complaint below then practice it.
Remember the step:
1. apologize
2. explain the reason for the problem
3. offer a solution
1. Complaint I

: Guest requested medium chicken porridge but got spicy

2. Complaint II

: Waiter poured wine in a glass but it was spilled out to the guest

3. Complaint III

: Guest needed to sleep early tonight but it was noisy next room

4. Complaint IV

: Guest requested a taxi at 7 p.m but you forgot it

5. Complaint V

: Guest ordered overcooked steak but got rare

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6. Complaint VI

: Passenger has been paid the flight ticket and already booked the
windows seat but it has been seated

7. Complaint VII : The plane is delayed for four hours, Passenger are getting mad
8. Complaint VIII : Flight attendant spilled out coffee to the passenger
9. Complaint IX

10. Complaint X

: I couldnt find my baggage when I arrived in this airport in the

AZ-Airlines, and I have looked at it in the baggage claim too.
Where are my belongings?
: The tour package wrote that the departure scheduled for
Kalimantan Borneo Tour is on the first week of December, but
until the third week of December we havent got any confirmation
about this rescheduling,

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Unit 6. When will you trip to?

LEARNING OBJCTIVES:

WILL
To Be Going To

SPEAKING
Practice 1. August, Zahra, and Diana are discussing their holiday plan
August
: Hi Zahra, Good Morning
Zahra
: Oh hi August,
August
: what is your planning for next month holiday?
Zahra
: I am going to go to my parent place in Makassar. How about you?
August
: I am not sure, whether I will go to Singapore or enjoy my holiday in Bali.
Diana
: Why are you so confused?
August
: Visiting Bali is my dream and I promise myself that I will visit it one day.
I guess this is the right time to plan it, but my parents ask me to visit
them in Singapore, they miss me so much.
Diana
: I see, it is a difficult decision. Zahra, what are going to do in Makassar?
Zahra
: My family and I are going to visit TORAJA. We have scheduled it 2 years
ago.
Diana
: That would be great, I wish I can join with you, but I dont have off-duty
anymore. So, I will spend of my holiday time at work place.
August
: Okay enjoy your holiday then.
Zahra
: You too.
*****************************************************************************

Practice 2.
Zahra

: Good morning, Mrs. Jarwanto. Are you going to confirm your check-out
time?
Mrs. Jarwanto: Good morning. Right and I'd like to make a reservation for the third
weekend in September.
Zahra
: Alright madam, we have several rooms available for that particular
weekend. How long are you going to stay?
Mrs. Jarwanto : Im going to stay for two nights.
Zahra
: How many people is the reservation for?
Mrs. Jarwanto : Just for me.
Zahra
: And would you like a room as alike as you have it before with a double
bed?
Mrs. Jarwanto : Yes please.
Zahra
: Great. Im going to put your reservation in our system madam. Just a
moment, please. Now what name will the reservation be listed under?
Mrs. Jarwanto : Rini Jarwanto
Zahra
: Alright madam, your reservation is the same as it used to be. How about
the contact number? Is it 0226076435?

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Mrs. Jarwanto : Yes, thats my active cell phone number 0226076435.

Zahra

:Great. How about the payment madam? Are you going to pay the same
Credit Card?
Mrs. Jarwanto : I guess no, I will deposit it by cash or transfer. Can I?
Zahra
: I suggest you to pay by cash madam for a guarantee of the available
room you order because the date you want is a high season moment.
Mrs. Jarwanto : Alright, Zahra. How much should I deposit?
Zahra
: Its for two nights makes $ 200.
Mrs. Jarwanto : Ok here you are.
Zahra
: So your reservation has been made for the twenty-fourth of September
for a room with a double bed and view of the ocean. Check-in is at two
o'clock afternoon. Pay deposit by cash. Anything else madam?
Mrs. Jarwanto : No thats for now. Thank you so much.
Zahra
: youre welcome. If you have any other questions, please do not hesitate
to call us. We'll see you in September, Mrs. Jarwanto. Have a nice day.

NOTE:
To describe future planning, you need:
Will / Shall and To be Going To :
Example:
Tom will / shall be in Singapore for New Year
We will not celebrate New Year with party
Will they celebrate New Year with praying?
New year, 1st January, is going to start at 00.00 am
New Year isnt going to be on Christmas
Is New Year going to be on Thursday?

NOTE:
Shall not = Shant [Shall is used for British]
(seldom to use, and just for Subject she/He/It/I)
Will not = wont [Will is used for US]
Ill = I will / I shall
Optional Answer
Yes, . Will / shall
No, wont / shant
Yes, is / are / am
No, isnt / arent / am not

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EXERCISES
A. Answer with will or to be going to and some in negative !!!
1. I ________ finish my D-III in three years if I dont have E in my subject.
2. If the government is serious to promote Visit Indonesian 2008, we
__________ have many tourists visiting Indonesia
3. I dont think, I _________ try a new recipe from college

4. Give discount up to 30% for this high season, and your hotel _________ get many
visitors
5. Who ___________ be a President and Vice President in the next election.
6. Are you serious, without studying you____________ get A for all subject?
7. The soup____________ tasteless without salt and pepper.
8. The most religious person ______________ have heaven as a present from God.
9. May be, my family ________ stay at home at the night of New Year.
10. I am sorry, tonight I _______ call you.
11. More ingredients in your spaghetti ______________ more delicious.
12. Too much wine in your stew _____________ delicious but bitter.
13. Jennifer _____________ enjoy her New Year celebration because she is
hospitalized.
14. Our restaurant _______________ grill fish because there arent any fish.
15. That wine _________________ delicious if you drink it sips by sips.
*****************************************************************************

B. Complete the sentences below using FUTURE PREDICTION

a. Look! The cloud is so dark. I guess it ..
b. When you call me, I .
c. After I graduate from Sahid, I
d. If you study seriously, you ..
e. Before raining comes, I ..
*****************************************************************************
C. Tell your planning with this topic below:
Continue
Study

Working

What are you going

to do to reach your
dream?

Running a
Business

Married

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Unit 7. Request and Offer

RESTAURANT 10
JL. RIDWAN NO.05 JAKARTA 51009
TELP: 021 51009
FAX : 021 51009
E-MAIL : RESTAURANT_10@HOTEL10.COM

SPEAKING
Practice 1. At the restaurant
Aeron
: I have reserved a table for two.
Waiter
: What name, please?
Aeron
: Mr. Smith.
Waiter
: Thank you. Would you like to have a table in the next door?
Fancy
: Can we have a table by the window?
Waiter
: Sure. This is no smoking area.
Aeron
: Thats alright. Thank you Fancy
Waiter
: Would you like to order something to drink?
Aeron
: What would you recommend?
Waiter
: We have very good house rose wine served in a carafe. Would you like to
try it?
Aeron
: Fancy, what would you prefer to have?
Fancy
: I have not decided yet. Can I have a glass of dry red? What do you
recommend?
Waiter
: We dont sell wine by glasses. Wine is sold by bottles. Would you mind
trying Presidents XV or El Bombero.
Aeron
: Can we get sample the wine?
Waiter
: Yes, Sir.
Aeron
: Thats alright then.
*****************************************************************************

RESTAURANT 10
JL. RIDWAN NO.05 JAKARTA 51009
TELP: 021 51009
FAX : 021 51009
E-MAIL : RESTAURANT_10@HOTEL10.COM

Practice 2. At the Restaurant

Customer : Can I order food?
Waiter
: Yes, you can, sir.
Customer : Then Id like to order steak and chips.
Waiter
: What would you like to drink, sir?
Customer : Id like to drink red wine. Which wine would you recommend from your
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[ENGLISH BASIC]
wine list?
Waiter
: I would recommend Spanish wines such as Rioja or Malena as well as local
wines such as Saperavi or Khvanchkara. Rioja is dark and delicious and
matches well with sirloin steak. Malena is good with grilled meat.
Customer : I will try the sample of local wine, please, and take a glass of Saperavi.

NOTE:
REQUEST
Can you ..? less polite
Examples : Can you give me your id card?
Could you ?
Examples: Could you show me your passport, sir/madam?
Could you spell your last name?
Would you mind + V-1 + ing + ?
Examples : would you mind showing me your passport?
Would you mind spelling your surname?

OFFERING
Can I ..?
May I ?
Examples: Can I help you?
May I help you?
Would you like to + V-1 +..
Examples : would you like me to bring your luggage to
your room?
Would you like to see our menu list?
Would you like to sit in smoking area or nonsmoking?

SUGGESTION / ADVICE

I recommend you
You should .
You may/might ..

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[ENGLISH BASIC]

PERMIT

May I ?
Examples : May I clean your bed, sir/madam?
May I leave the room to go to the rest room?
May I come in to your room, sir / madam?
Can I .?
Examples : can I go to the restroom?
Would you mind if ?
Examples: would you mind if I go to the restroom for a few
minutes?
Would you mind if I change a bath hand towel,
sir/madam?
.?
?
EXERCISE
A. Categorize these sentences into R (request) or O (offer) (10 points)
a. Could I speak to Mrs. Bader, please?
b. Could I have your name, madam?
c. Could I take your laundry now?
d. Could I bring your tea to your room, sir?
e. Would you mind me to bring your bill?
f. Would you mind signing here, sir?
g. Can I take a message for you?
h. Can I take your message, please?
i. Can you pay your bar bill with Visa?
j. Can I take your coat, madam?
B. How many polite sentences you can make from these below instructions.
1.
2.
3.
4.
5.

Request the guests passports

Offer a porter to carry the luggage
Request not to smoke on flight.
Offer to see souvenirs.
Ask permit to play MP-3 on the flight

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[ENGLISH BASIC]

Unit 8. Accommodation
LEARNING OBJECTIVES:

Hotel
Tourism Object

VOCABULARY
Amenities
Bedside table
Wardrobe
Toilet bowl
Wash basin

Single bed
Double bed
Twin bed
Extra bed
Adjoining room

View
Sightseeing
Atmosphere
Itinerary
Pax

Invoice
Tour Package
Quotation
Tour Planning
Vendor

READING
Practice 1. See the brochure of AZ-Hotel below and find more accommodation

AZ

AZ

AZ

AZ

AZ
051009170512
reservation@AZ.com

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[ENGLISH BASIC]
Practice 2.
See the TANA TORAJA brochure below. You will see more accommodations offered to
the customer.

Now, from those two brochure mention the accommodation that offered to the customer

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[ENGLISH BASIC]
EXERCISE
A. What type of bed and the ballroom decoration are these?
1

B. Find a brochure around you then learn the accommodation that offered

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Unit 9. Reservation
VOCABULARY
Reservation
Booking
Check in
Check out
Refund
Schedule
Issued
Return Ticket
One Way
Flight

To keep something and reserved in advance (as hotel accommodation,

table in restaurant, or seat on a plane)
An arrangement to have a hotel room, ticket, etc at the particular
time in the future
Announce someones arrival (at hotel or airport)
Announce someones departure from hotel
An amount of money that is given back
A list of planned activities or things to happen
Release some documents to come-out after the payment done (flight
ticket)
A ticket for travel to a place and back again
Travelling or allowing travel in only one direction
An aircraft that is making a particular journey

SPEAKING
Practice1.

Ticket Reservation
Ticket Staff
Mr. Jarwanto
Ticket Staff
Mr. Jarwanto
Ticket Staff
Mr. Jarwanto
Ticket Staff
Mr. Jarwanto
Ticket Staff
Mr. Jarwanto
Ticket Staff

Mr. Jarwanto
Ticket Staff
Mr. Jarwanto
Ticket Staff
Mr. Jarwanto
Ticket Staff

:AZ-Airways, good morning. May I help you?

: Yes, do you have any flights to Sydney at afternoon?
: One moment, please. We have a flight at 16:45 and 18:00.
: Good. Could you tell me how much is a return flight for the
flight at 16:45?
: Economy, business class or first class ticket?
: Economy, please.
: For when is it, sir?
: Tuesday, 1st May and the return is 17th May
: For how many person?
: Two Adult and one child 3 years old
: Alright sir, let me check it first. The ticket for one way is
Rp. 2.050.199 and for infants is Rp. 410.039. So the total for
return ticket all is Rp. 9.020.874.
: OK. Could I make a reservation?
: Absolutely sir. Could I have your name, please?
: Nugroho Jarwanto
: How would you like to pay, Mr. Jarwanto?
: Can I pay at the check-in desk when I pick up my ticket?
: Certainly, you will have to confirm this reservation at least two
days before departure time.

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[ENGLISH BASIC]
Mr. Jarwanto
Ticket Staff

Mr. Jarwanto

: I see.
: Now you have booked, Mr. Jarwanto. The flight leaves at 16:45,
and your arrival in Sydney will be at 9:25 a.m., local time. The
flight number is NWA 476.
: Thank you.

*****************************************************************************

Practice 2.

Table for three, please.

Head waiter : AZ-Restaurant. Good afternoon. How may I help you?
Mrs. Jarwanto : I would like to book a table for dinner please.
Head waiter : Certainly madam. For what date please?
Mrs. Jarwanto : The fifth of October
Head waiter : and for what time madam?
Mrs. Jarwanto : at 8:30
Head waiter : May I have your name please?
Mrs. Jarwanto : yes, its RINI JARWANTO
Head waiter : Could you spell the name please?
Mrs. Jarwanto : sure. Its R I N I for RINI and J A R W A N T O for
JARWANTO
Head waiter : I get it madam. For how many person madam?
Mrs. Jarwanto : Just for three. Id like a table in non-smoking near the window through
the garden.
Head waiter : Just a moment Mrs. Jarwanto, Ill see if we have the table for you.
Im sorry Mrs. Jarwanto there isnt any free table through the garden, but
we have the table near the window through the fish pool.
Mrs. Jarwanto : Yes alright
Head waiter : So, its a window table through the fish pool in non-smoking room, at a
half past eight, on fifth of October, for three person. Is that right madam?
Mrs. Jarwanto : Yes.
Head waiter : May I get the contact number please?
Mrs. Jarwanto : Its 010876170512
Head waiter : Alright madam, thank you for calling. Well see you on the fifth of
October. Goodbye Mrs. Jarwanto
Mrs. Jarwanto : Bye

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[ENGLISH BASIC]

NOTE:

Expressions to use

Agreeing Expressions:
Certainly madam/sir
Absolutely madam/sir
Yes, (we/I ) ( do/will)
Yes, sir/madam
Yes, of course
Thats Great
All right
Good
Yes, thats right

Disagreeing Expressions:
* Im sorry madam/sir
* No, thank you
* Im afraid your order is
* I am really sorry
* I am extremely sorry for
* I do apologize
* Im very sorry if our service
Polite Expressions:
* Excuse me.
*..please.
* I beg your pardon
* Could you do me a favor?

EXERCISE
A. Re-arrange this scramble conversation below:
WAITER
Please follow me sir, Ill escort you to your
table. This is your table 41 Mr. Paul and
heres the menu. Ill return in a moment to
take your order.
And what would you like for dessert?
Let me repeat your order: one well done Tbone steak, one bake potato with butter, for
the vegetable is Corn on the cob, the dessert
is the cherry pie, a la mode and a large ice
tea with my meal and a cup of black coffee.
Anything else sir?
Welcome to AZ-Restaurant. Do you have a
reservation?
How would you like that cooked?
Would you care for something to drink?
Wait a minute sir, Ill check your
reservation. So, it is a party for one, sir?
Would you like that with butter or sour
cream or both?
All right sir. Your order will be ready in 10
minutes. Enjoy the music sir.
Are you ready to order, sir?
The vegetables today are corn on the cob,

CUSTOMER
Yes.

Yes, the name is Johnson, Paul.

Ill have the baked potato

No thanks, I think thats all

Waiter!
Ill take the corn on the cob.
What do you have?
Ill take a large ice tea with my meal and a
cup of black coffee with dessert.
Im on a diet, so only butter.
Ill take the cherry pie, a la mode, please.
Well done, please.
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[ENGLISH BASIC]
peas and carrots, or broccoli.
We have apple, cherry and lemon meringue
pie, chocolate and vanilla cake, peach
cobbler, and chocolate, vanilla, and
strawberry ice cream.
You have a choice of potatoes- French fried,
mashed, or baked.

Thanks.

Yes, Ill have the T-bone steak.

B. After you put the sentence into the correct order then working the role play
situation with your partner
The roles
: a waiter, a customer

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[ENGLISH BASIC]

Unit 10. Show me the way to

VOCABULARY

DIRECTION SIGN
Turn Left
Go Left

Valley

Turn Right
Go Right

Underpass

Intersection
Crossroad

Roundabout

Y Junction

Turn over

T Junction

Go Ahead
Go Straight

SPEAKING
Practice 1. Checking-In
Zahra

: Good afternoon. Welcome to the AZ-Hotel. How may I help you?

Mrs. Jarwanto: I have a reservation for today. It's under the name of Rini Jarwanto.
Zahra
: Can you please spell that for me, madam?
Mrs. Jarwanto : Sure. R I N I .
Zahra
: Let me check it madam. ----- Im sorry, there are many names beginning
with RINI. May I have your second name?
Mrs. Jarwanto: Jarwanto with J A R W A N T O
Zahra
: Here is the data, Mrs. Jarwanto, we've reserved a Double Bed at Suite
Room for you with a view of the ocean for two nights. Is that correct?
Mrs. Jarwanto : Yes, it is. Can I ask? What are services that I will get in this Hotel ?
Zahra
: A full Continental buffet for your breakfast, free airport shuttle service,
free swimming pool, Taxi call, and free WIFI 24 hours in your room
madam.
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[ENGLISH BASIC]
Mrs. Jarwanto : Great

Zahra

: Your Room is 487, and here is your key. To get to your room, take the
elevator on the right up to the fourth floor. Turn left once you exit the
elevator and your room will be on the left hand side. A bellboy will bring
your bags up shortly.
Mrs. Jarwanto : Great. Thanks.
Zahra
: If you need a favor or requests, please dial 'O' from your room.
Mrs. Jarwanto : Ok, thanks.
Zahra
: My pleasure, Mam. Have a wonderful stay at the AZ-Hotel.
Mrs. Jarwanto : Thank you very much .
*****************************************************************************

Practice 2. Where is STP Sahid? (see the map)

Pamulang

Parung

Gaplek

Wates

S
M
K

Terminal

Ciputat

STP Sahid
UT
Kemiri

Pondok Cabe

a. From Ciputat:
Just go straight until you find traffic light in the crossroad of Gaplek. Then go ahead
and take to the left in Terminal Pondok cabe. On your way you find SMK Link and
Match on your right. On the T-Junction you take to the left and go straight. STP
Sahid is on your left.
b. From Pondok Cabe: ____________ (continue your own words)
c. From Parung: ________________ (continue your own words)

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[ENGLISH BASIC]

Note: Questions Model

Can you show me the way to ?
Could you tell me where is ?
How to go to ?
Is it far from to ?

Note:
Baby Shop

The baby shop is the

opposite of Police
Office
Behind STP Sahid is
Clinic

Police Office

Terminal
MALL

Clinic

STP Sahid

Bank

AZ Hotel

The right side of

library is AZRestaurant
There is a mall on the
left in the corner

AZ
Rest
aur
ant

The mosque is
between AZ-Hotel
and Bank
Next to AZ-Hotel is
Mosque
STP Sahid is across of
AZ-Hotel

Libr
ary

Mosque

EXERCISE
A. Here is the map of the second floor of AZ-Hotel and complete the text below:
R.212

R.211

R.210

R.209

R.208

Stairs

R.213

R.207
R.215

Buss. Center

R.216

R.218
LIFT

R.214

R.201

R.217

R.206

R.202

R.203

R.204

R.205

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[ENGLISH BASIC]

1. From lift you must turn ___________ until you see R. 214 in front. Then go
________ and your R.215 is on the ______.
2. When there is an emergency sign, you must find emergency stairs. From
R.206 you must go ______ and on your ______ there is R.207 and R.208 in the
_______, you can take to the ______ and just go ________. There is an emergency
stairs ________ you.
3. Your room is ________ R.209 and R. 211. It is _______ business centre.
4. R. 213 is _________ to the emergency stairs and its ________ R.215
5. ________ the lift is business center and its _______ R.210

B. Look at the table manner picture. Can you describe the position of the cutleries
and crockery?

Example:
The napkin is inside the water glass

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[ENGLISH BASIC]

REFERENCE
Dubicka, Iwonna and Margaret OKeeffe. English for International Tourism. Longman
Strutt, Peter. English for International Tourism. Longman.
International Express
Baude, Anne et all. 2002. Ready to Order. Published by Pearson Education
Talalla, Renee.2008.English for Restaurant Workers, Second Edition. Compass
Publishing

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