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Essentials of

Effective

Communication

from Islamic Perspective

Muhammad Nabeel Musharraf

from Islamic Perspective Muhammad Nabeel Musharraf Essential Communication Skills for All Muslims Australian
from Islamic Perspective Muhammad Nabeel Musharraf Essential Communication Skills for All Muslims Australian

Essential Communication Skills for All Muslims

Australian Islamic Library www.australianislamiclibrary.org

1

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Islamic Library www.australianislamiclibrary.org In the name of Allah, the Most Gracious, the Most Merciful

In the name of Allah, the Most Gracious, the Most Merciful

In the name of Allah, the Most Gracious, the Most Merciful Essential Communication Skills for All
In the name of Allah, the Most Gracious, the Most Merciful Essential Communication Skills for All

Australian Islamic Library

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Ibn Al-Qayyim Al-Jawziyyah R.A. says If we study the khutbahs of the Prophet sallallahu alehi
Ibn Al-Qayyim Al-Jawziyyah R.A. says
If we study the khutbahs of the Prophet sallallahu alehi
wasallam and his companions, we find them embued with
perspicuous guidance, tawhid, attributes of Allah, explaining the
basic articles of the faith, inviting people to Allah, and drawing
their attention to His providential care that makes Him so
beloved to His slaves. His khutbahs referred to Allah’s dealings
with others in the past so as to wam his listeners against His
wrath and exhort them to remember Him, thank Him and win
His pleasure and love. Those who heard these khutbahs were
inspired with the love of Allah and they looked forward eagerly
to meeting their Lord. As time went by, the example of the
Prophet was forgotten and other things prevailed. The main
purpose of the khutbah was forgotten. The eloquent and nice
words that moved the hearts became rare in speeches. The main
thrust of the khutbah was neglected. The hearts were no longer
touched and the basic purpose of the khutbah was lost.”
no longer touched and the basic purpose of the khutbah was lost.” Essential Communication Skills for
no longer touched and the basic purpose of the khutbah was lost.” Essential Communication Skills for

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Introduction:

In order to emphasis the relevance and importance of our topic for this book, we will first highlight a few jewels from Quran and Sunnah.

Allah commands us in Quran about conveying the noble message of Islam in a beautiful manner:

"Invite to the Way of your Lord (i.e. Islam) with wisdom and fair preaching, and argue with them in a way that is better. Truly, your Lord knows best who has gone astray from His Path, and He is the Best Aware of those who are guided." (Quran, an-Nahl: 125)

The Prophet (p.b.u.h.) has said:

"Convey from me, even one verse." (Bukhari).

Conveying the message therefore does not require a high level of scholarship, it is in fact a responsibility of each and every Muslim, according to his or her ability.

Calling people to Allah also means completing our own worship, the reason for which we are created. It is one of the noblest acts that

"And who is better in speech than he who (says: 'My Lord is Allah (believes in His Oneness),' and then stands straight (acts upon His Order), and) invites (men) to Allah (Islamic Monotheism), and does righteous deeds, and says: 'I am one of the Muslims.'" (Quran, Fussilat: 33)

So, conveying the message of Islam, and doing so with good instruction, and arguing in a way that is best, is an obligation upon all

and arguing in a way that is best, is an obligation upon all Essential Communication Skills
and arguing in a way that is best, is an obligation upon all Essential Communication Skills

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of us. In order fulfill, this responsibility, we have to understand effective methods of communication and giving Dawah.

In order to master this skill, we have to focus on 3 aspects:

A. Having right knowledge to deliver the beautiful message of Islam

B. Understanding and implementing methodologies and guidelines pertaining to effective communication techniques (body language, structure of communication, content organization, flow, logical reasoning etc.)

C. Eloquence of language and language skills Communication Skills Effective Communication Language Subject Skills
C. Eloquence of language and language skills
Communication Skills
Effective
Communication
Language
Subject
Skills
Knowledge
Skills Effective Communication Language Subject Skills Knowledge Essential Communication Skills for All Muslims 5
Skills Effective Communication Language Subject Skills Knowledge Essential Communication Skills for All Muslims 5

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Australian Islamic Library is trying to focus on these 3 aspects through various means. Our large collection of books on various aspects related to Islam helps development of right knowledge back- ground and base. It is an on-going process and no-one is expected to master all this or become a scholar before he or she can start conveying the message.

With regards to correct method of giving Dawah, Australian Islamic Library has a comprehensive set of online training course (book form and audio/ video lectures). In addition to that, this book is aimed at strengthening the core competencies in the area of effective public speaking and communication techniques.

Matters related to eloquence and language skills are covered in our bookshelf on learning arabic language.

We hope our readers would find this book useful and pray for our guidance and guidance of all humanity.

May Allah keep us steadfast on the straight path - the path followed by those who He loved and not those who disobeyed.

Australian Islamic Library

January, 2015

and not those who disobeyed. Australian Islamic Library January, 2015 Essential Communication Skills for All Muslims
and not those who disobeyed. Australian Islamic Library January, 2015 Essential Communication Skills for All Muslims

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Famous Mohadith, Imam An-Nawawi says:

“It is preferred for the khutbah to be in an eloquent and proper Arabic, and it should be an organized speech that the people can understand. It should not be a speech, which is over the heads of the people, nor should it be shallow or contain foul language as that would defeat its purpose. Its words should be chosen carefully to make them attractive and meaningful.”

should be chosen carefully to make them attractive and meaningful.” Essential Communication Skills for All Muslims
should be chosen carefully to make them attractive and meaningful.” Essential Communication Skills for All Muslims

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Symbols and Abbreviations

R.A.: radhi Allahu anhu/anha/hum, meaning: may Allah be pleased with him/her/them.

S.A.W.S.: sallallahu alayhi wa sallaam, meaning: may the peace and blessings of Allah be upon him. This is an invocation of blessing that should be said upon mentioning or hearing the name of the Prophet

Muhammad. At times abbreviated as (pbuh), (s.a.w.s

is in fact a supplication that Allah mention Muhammad to the high angels and that the angels in turn praise Muhammad before Allah‟s. This is a form of praise and blessing to Muhammad and a request that he suffers no harm and is given a sanctified station in the Hereafter. It also makes the one who mentions it worthy of praise and reward. It is allowed to mention it for other prophets and messengers of Allah.

or (saaws). It

)

PBUH: Peace be Upon him (Salutations on Prophet Muhammad) and used interchangeably with S.A.W.S.

S.W.T.: Subhaanahu wa ta„alaa - “May He be Glorified and Exalted.” It is one of the many ways of glorifying Allah the Almighty. It also means “Glory be to Allah on High. Far removed is He from any imperfection". The shortened form of this glorification is “Allah Ta„ala". This is an epitaph attached to the name Allah. The first part signifies recognition that Allah is free of any defects or shortcomings and is to be glorified and praised. The second word is actually a verb that signifies that Allah is high above His creation in every aspect.

that signifies that Allah is high above His creation in every aspect. Essential Communication Skills for
that signifies that Allah is high above His creation in every aspect. Essential Communication Skills for

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Notes:

1. In most cases, we make use of the word Allah instead of God. Allah (S.W.T.) is an Arabic term, which connotes the One and Only True God. Allah is not only the God of the Muslims. Allah is the Rabb of the Worlds (39:75 and 15:21). He is the universal God of all mankind. Most Muslims prefer to use the term Allah instead of God. The term Allah has no plural word unlike the term God. It signifies absolute

2. We retain the original Arabic word “Rabb” instead of the word

Oneness of God.

“Lord” to mean “the Only God, Cherisher and Sustainer”, because the word “Lord” has human connotations. Christians not only use the term “Lord” to refer to Jesus Christ but also to other human beings. We will therefore try to avoid to the best of our abilities to keep Creator separate from Creations.

to the best of our abilities to keep Creator separate from Creations. Essential Communication Skills for
to the best of our abilities to keep Creator separate from Creations. Essential Communication Skills for

It was narrated that Hudhaifah R.A.said:

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"I heard the Messenger of Allah say: 'Do not acquire knowledge in order to show off before the scholars, or to argue with the foolish, or to attract people's attention, for whoever does that will be in Hell.'"

Sahih Al Bukhari

for whoever does that will be in Hell.'" Sahih Al Bukhari Essential Communication Skills for All
for whoever does that will be in Hell.'" Sahih Al Bukhari Essential Communication Skills for All

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Expectations and a note on purification of Intentions:

Your ability to excel in this field of competence depends on your interest and commitment to learn for the sole pleasure of Allah, the All-Knowing, Who bestows knowledge and wisdom to whom He likes. Allah the Exalted says:

“He (Allah) grants wisdom to whom He pleases; and he to whom wisdom is granted receives indeed a benefit overflowing; but none will grasp the Message but men of understanding.” (Qur‟an Baqarah 2: 269)

If I go really plain and simple, I have three expectations, rather requests, from readers:

A. I want my readers to understand the importance of attaining competence in public speaking and effective communication and its role in introducing Islam to humanity who are unaware of its beauty and who have been presented with a false message of Islam through biased media and those among us who misrepresent Islam.

B. All readers are requested to purify their intentions and learn effective communication and public speaking skills purely for the pleasure of Allah S.W.T. and not for any worldly benefits.

C. I have tried to present all essential concepts in a manner that makes things really simple to understand and follow. I expect readers to practice these skills, discuss with friends and make them their second habit.

these skills, discuss with friends and make them their second habit. Essential Communication Skills for All
these skills, discuss with friends and make them their second habit. Essential Communication Skills for All

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worship Allah (alone) by doing religious deeds sincerely

for Allah‟s sake only, (and not to show-off and not to set up rivals with Him in worship). Surely, the religion (i.e. the

worship and the obedience) is for Allah only Zumar 39:2-3)

(Qur‟an, Az-

So “

“Say: „Truly, my prayer and my service of sacrifice, my life and

my death are (all) for Allah, the Rabb (Cherisher and Sustainer)

of the Worlds.‟”

(Qur‟an 6:162)

The above Qur‟anic injunction implies that we must develop Ikhlas (Sincerity) to Allah. This means to do good deeds purely for the pleasure of Allah and not out of self-conceit to seek appreciation or praise from people. Allah (S.W.T.) has clearly commanded us to worship Him with sincerity as shown in the following Qur‟anic injunctions:

“Say, „Verily, I am commanded to serve Allah with sincere devotion.‟” (Qur‟an 39:14)

“Call then upon Allah with sincere devotion to Him even though the Unbelievers may detest it.” (Qur‟an 40:14)

In line with the above commandments, Allah‟s Messenger (s.a.w.s.) Sallallahu „alayhi wa sallam (May the peace and blessings of Allah be upon him) taught us to be sincere to Allah in the performance of our deeds. In this way, we attain Allah‟s rewards. The Prophet (s.a.w.s.) made it clear that every deed is rewarded according to our intention:

made it clear that every deed is rewarded according to our intention: Essential Communication Skills for
made it clear that every deed is rewarded according to our intention: Essential Communication Skills for

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Umar ibn Al-Khattab (r.a.) (Radhi Allahu anhu, meaning: May Allah be pleased with him) said, “I heard Allah‟s Messenger (s.a.w.s.) saying, „The reward of deeds depends upon the intentions and every person will get the reward according to what he has intended.” (Bukhari 1/1 and Muslim 3/ 4692)

The following authentic ahadeeth (plural of hadeeth) should serve as admonitions for those who do not purify their intention, solely for Allah‟s sake:

Jundub (r.a.) radhi Allah hu anhu (May Allah be pleased with him narrated that the Prophet (s.a.w.s.) said, “He who let the people hear of his good deeds intentionally, to win their praise, Allah will let the people know his real intention (on the Day of Resurrection). And he who does good things in public to show off and win the praise of the people, Allah will disclose his real intention (and humiliate him).” (Bukhari 8/506)

Ka„b ibn Malik (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) said, “He who acquires knowledge in order to fall into polemics with other scholars and prove his superiority over them, or to dispute with the ignorant or to attract the inteion of the people, Allah will throw him in the Fire.” (Tirmidhi 225 and Ibn Majah narrated by Abdullah Ibn Umar)

Fire.” (Tirmidhi 225 and Ibn Majah narrated by Abdullah Ibn Umar) Essential Communication Skills for All
Fire.” (Tirmidhi 225 and Ibn Majah narrated by Abdullah Ibn Umar) Essential Communication Skills for All

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Therefore, in order to attain success, make the intention in your heart to dedicate your time and efforts in learning these skills to Allah alone, the Almighty. By doing so, the time you would be spending on reading this book and practicing these skills will inshaAllah become a source of good deeds for you. Seek Allah‟s help and guidance by including in your daily prayers, especially in the last sujod (prostration) the following du„aas

Rabbi “

zidniy ilmaa.”

knowledge.” (Qur„an, Ta-Ha 20:114)

O

my

Rabb

(Cherisher

and

Sustainer)!

Increase

me

in

“Rabbi habliy hukman, walhiqniy bissaalihiyn, waj-„aliy lisana ssidqin fiyl akhirin, waj-„alni miw warathati jannatin na„im.”

“O my Rabb (Cherisher and Sustainer)! Bestow wisdom on me, and join me with the righteous; grant me honorable mention on the tongue of truth among the latest (generations); and make me one of the inheritors of the Garden of Bliss.” (Qur‟an, Ash- Shu„araa 26:83-85)

After reading, understanding and analyzing all the contents of this book, you are expected to achieve at least 75% the following desirable objectives (linked to three key expectations explained earlier in this chapter):

1. To read various principles, guidelines and techniques on Public Speaking, especially from the Islamic perspective;

on Public Speaking, especially from the Islamic perspective; Essential Communication Skills for All Muslims 14
on Public Speaking, especially from the Islamic perspective; Essential Communication Skills for All Muslims 14

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2. To quote various Qur„anic ayaat (verses) and authentic ahadeeth on

public speaking and implement them in your actions

3. To remember the need to purify one‟s intention, to dedicate public

speaking for the sole pleasure of Allah the Almighty;

4.To identify ways of improving self-confidence in Public Speaking and be able to make use of them during the public speaking sessions (as required in this book) and after whenever given the opportunity to speak in the public;

5. To apply the principles and techniques learned from this book in doing Da„wah according to the Qur„an and Sunnah; and

6. To invite others to learn and practice Islam according to the Qur„an

and the Sunnah.

to learn and practice Islam according to the Qur„an and the Sunnah. Essential Communication Skills for
to learn and practice Islam according to the Qur„an and the Sunnah. Essential Communication Skills for

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Book Organization:

Considering

following sections:

the

needs

of

our

readers,

this

book

is

divided

Resource

Preparation

Audience

Profiling Effective Public Speaking
Profiling
Effective
Public
Speaking

Speaker

Competencies

and Charectar

Effective

Delivery

Public

Speaking

Basics (Islamic

Perspective)

Handling

Difficult

Situations

Basics (Islamic Perspective) Handling Difficult Situations in Essential Communication Skills for All Muslims 16
Basics (Islamic Perspective) Handling Difficult Situations in Essential Communication Skills for All Muslims 16

in

Basics (Islamic Perspective) Handling Difficult Situations in Essential Communication Skills for All Muslims 16
Basics (Islamic Perspective) Handling Difficult Situations in Essential Communication Skills for All Muslims 16

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Public Speaking from Islamic Point of View

Public Speaking from Islamic Point of View Essential Communication Skills for All Muslims 17
Public Speaking from Islamic Point of View Essential Communication Skills for All Muslims 17
Public Speaking from Islamic Point of View Essential Communication Skills for All Muslims 17

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An Introduction to Public Speaking from Islamic Point of View

Praise be to Allah (S.W.T.) from Whom we ask help and pardon, and in Whom we take refuge from the evils within ourselves. Verily, whoever Allah guides has no one who can lead him astray, and he whom He leads astray has no one to guide him. We testify that there is no god but Allah, and we testify that Muhammad S.A.W.S is His servant and Messenger.

From the Islamic viewpoint, effective public speaking is the art and process of conveying the message of Islam (to others) with certain knowledge, wisdom and beautiful preaching for the pleasure of Allah (S.W.T.) subhanahu wa ta‟ala (the Exalted).

Allah, the Almighty, says:

“Obey Allah and obey the Messenger and beware (of evil): if you do turn back, know you that it is Our Messenger‟s duty to convey (the Message) in the clearest manner.” (Qur„an 5:92)

“Say (O Muhammad): „This is my Way; I do invite unto Allah with a certain knowledge. And whoever follows me (must also invite others to Allah, Oneness of Allah with sure knowledge). Glory to Allah! And I am not of the polytheists.‟” (Qur„an 12: 108)

to Allah! And I am not of the polytheists.‟” (Qur„an 12: 108) Essential Communication Skills for
to Allah! And I am not of the polytheists.‟” (Qur„an 12: 108) Essential Communication Skills for

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Invite (all) to the Way of your Rabb with wisdom and beautiful preaching; and argue with them in ways that are best and most gracious: for your Rabb knows best, who have strayed from His Path, and who receive guidance.” (Qur„an

16:125)

“Who is better in speech than one who calls (men) to Allah, works righteousness, and says, `I am of those who bow in Islam?‟” (Qur„an 41:33)

From the above divine injunctions, we derive the following criteria of effective public speaking:

First, public speaking must be that what pleases Allah the Almighty (i.e., according to the Quran and the blessed Sunnah of Muhammad Sallallahu „alayhi wa sallam)

Second, it must be done sincerely for the sole pleasure of Allah (S.W.T.)

Third, it is should be objective and focused on conveying the noble message of Islam by inviting people to Islam or calling them to Quran and Sunnah

Fourth, it should be backed up with knowledge, wisdom and beautiful preaching

Fifth, the public speaker must be a righteous believer

preaching  Fifth, the public speaker must be a righteous believer Essential Communication Skills for All
preaching  Fifth, the public speaker must be a righteous believer Essential Communication Skills for All

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Note that public speaking which does not meet the above criteria is not considered effective from the Islamic point of view. In order to make it effective, we should strive to train ourselves up to this given criteria. No matter how eloquent a speaker is, no matter how interesting his speech is and no matter how much applause is shown towards it, the speech is considered useless and may fall under the category of “Lahv” (inappropriate, if it can cause any negligence among the receivers of communication). If the speaker learns excellence of speech just to gain fame and popularity instead of Allah‟s pleasure and if he or she speaks nothing but forged speech instead of the Quran and the authentic Ahadith, the speaker gains nothing for the life Hereafter.

Allah (S.W.T.) says:

“There is the type of man whose speech about this world‟s life may dazzle you and he calls Allah to witness about what is in his heart; yet is he the most contentious of enemies. When he turns his back his aim everywhere is to spread mischief through the earth and destroy crops and cattle. But Allah loves not mischief. When it is said to him „Fear Allah‟ he is led by arrogance to (more) crime. Enough for him is Hell; an evil bed indeed (to lie on)!” (Qur„an 2: 204-206)

In line with the above verse, our Messenger (s.a.w.s.) made it very

clear that learning the art of praise of the public is a sin.

speaking just to get the attention and The same holds true in talking forged

just to get the attention and The same holds true in talking forged Essential Communication Skills
just to get the attention and The same holds true in talking forged Essential Communication Skills

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and/or evil speeches in the public. following Ahadith:

Let us take admonitions in the

Abu Hurairah (r.a.) (radhi Allahu anhu, meaning: May Allah be pleased with him.) narrated that the Prophet (s.a.w.s.) said: “On the Day of resurrection Allah will not accept repentance or ransom from him who learns excellence of speech to captivate thereby the hearts of men, or of people.” (Abu Dawud 4988)

Abu Hurairah (r.a.) narrated that the Prophet (s.a.w.s.) said, “Whoever does not give up forged speech and evil actions, Allah is not in need of his leaving his food and drink (i.e. Allah will not accept his fasting.)” (Bukhari 3/127)

Malik (r.a.) narrated that the Prophet (s.a.w.s.) said, “Who believes in Allah and the Last Day should talk what is good or keep quiet. (i.e., abstain from dirty and evil talk, and should think before uttering).” (Bukhari 8/157)

Authentic knowledge of Islam and effective public speaking go hand in hand as far as communicating for Islam is concerned. For Islamic preacher, it is also important to practice what we are preaching. Allah (S.W.T.) says:

also important to practice what we are preaching. Allah (S.W.T.) says: Essential Communication Skills for All
also important to practice what we are preaching. Allah (S.W.T.) says: Essential Communication Skills for All

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“Do you enjoin right conduct on the people, and forget (to practice it) yourselves, and yet you study the scripture? Will you not understand?” (Qur„an 2: 44)

“O you who believe! Why say you that which you do not? Grievously hateful is it in the sight of Allah that you say that which you do not.” (Qur„an 61: 2-3)

In our Prophet S.A.W.S‟s life, there are best examples for all aspects of our lives including public speaking and calling people to Islam. Following the blessed guidance from our Prophet (s.a.w.s.), we can please Allah (S.W.T.) and earn His ultimate reward.

“Say: „If you do love Allah follow me: Allah will love you and forgive you your sins for Allah is Oft-Forgiving Most Merciful.‟" (Qur„an 3:31)

Prophet S.A.W.S‟s mission was to convey the noble Message of Islam to all mankind. And as there are no more prophets to come, this responsibility now lies with Muslim ummah.

“Say (O Muhammad): „This is my Way; I do invite unto Allah with a certain knowledge. And whoever follows me (must also

Allah with a certain knowledge. And whoever follows me (must also Essential Communication Skills for All
Allah with a certain knowledge. And whoever follows me (must also Essential Communication Skills for All

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invite others to Allah, Oneness of Allah with sure knowledge). Glory to Allah! And I am not of the polytheists.‟” (12: 108)

Ability to do so effectively can be hugely benefited from effective communication and public speaking skills and that‟s exactly the reason why we wrote this book and it is in your hands.

“You are the best of peoples, evolved for mankind. You enjoin what is right, forbid what is wrong, and believe in Allah ” (Qur„an 3:110)

“The Believers, men and women, are protectors, one to another. They enjoin what is just, and forbid what is evil. They observe regular prayers, pay zakat and obey Allah and His Messenger. On them will Allah pour His mercy: for Allah is Exalted in

“Truly, Allah will admit those who believe and work righteous deeds, to Gardens beneath which rivers flow. They shall be adorned therein with bracelets of gold and pearls; and their garments there will be of silk. For they have been guided (in this life) to the purest of speeches; they have been guided to the Path of Him Who is Worthy of (all) Praise.” (22:23-24)

“But those who believe and do deeds of righteousness, We shall soon admit them to Gardens, with rivers flowing beneath, to dwell therein forever. Allah‟s promise is the truth, and whose word can be truer than Allah‟s?” (Qur„an 4:122)

truth, and whose word can be truer than Allah‟s?” (Qur„an 4:122) Essential Communication Skills for All
truth, and whose word can be truer than Allah‟s?” (Qur„an 4:122) Essential Communication Skills for All

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Where can you use these principles

Focusing on Islamic Perspective of communication mentioned above, following are some of the situations where we can put these skills to use in order to engage in effective community activities and for Dawah purposes.

During Dawah activites and while calling people to Islam

Giving Khutbah and public lectures

Conducting Halaqas and group discussions

Techer-student relationship (These principles are no just applicable

for teachers but also for students when they are communicating with

their teachers and peers etc.)

Community service activities and social work

Debates and Dialogues

Personal Relationships

Parenting

and social work Debates and Dialogues Personal Relationships Parenting Essential Communication Skills for All Muslims 24
and social work Debates and Dialogues Personal Relationships Parenting Essential Communication Skills for All Muslims 24
and social work Debates and Dialogues Personal Relationships Parenting Essential Communication Skills for All Muslims 24

2

Speaker’s Competencies and Character

2 Speaker’s Competencies and Character Essential Communication Skills for All Muslims 25
2 Speaker’s Competencies and Character Essential Communication Skills for All Muslims 25
2 Speaker’s Competencies and Character Essential Communication Skills for All Muslims 25

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As a public speaker, you will come across a diverse range of situations and behaviors. In these very different situations, you need to have some in-built qualities and characteristic that can make people listen to you and be receptive to the beautiful message of Islam you are delivering. No matter the size of the audience, engaging speakers share following traits as a common denominator, and we can all learn from them, whether we are on a Masjid staff, MSA or Imam in your locality.

1. Pure Intentions:

As a Khateeb or a muslim speaker, you need to get your intentions right. Your speech, your communication and everything you do should be for Allah alone.

Say, "Indeed, my prayer, my rites of sacrifice, my living and my dying are for Allah , Lord of the worlds. (Quran 6:162)

„Umar ibn Al-Khattab (r.a.) said: I heard Allah‟s Messenger (s.a.w.s.) saying, “The reward of deeds depends upon the intentions and every person will get the reward according to what he has intended. ” (Bukhari 1/1 and Muslim 3/ 4692)

No speech is complete if it does not mention the name of our Lord. Our intention is to seek His pleasure alone.

Abdullah ibn Umar (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) said, “Do not speak much without mentioning Allah, for much talk without mention of Allah produces hardness of heart, and the one who is farthest from Allah is he who has a hard heart.” (Tirmidhi 2274)

farthest from Allah is he who has a hard heart.” (Tirmidhi 2274) Essential Communication Skills for
farthest from Allah is he who has a hard heart.” (Tirmidhi 2274) Essential Communication Skills for

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“Abu Hurairah (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) as saying that “Allah, the Exalted and Glorious, says: `I am near to the thought of My servant as he thinks about Me, and I am with him as he remembers Me. And if he remembers Me in his heart, I also remember him in My Heart. And if he remembers Me in assembly I remember him in assembly, better than his (remembrance). And if he draws near Me by the span of a palm, I draw near him by the cubit, and if he draws near Me by the cubit I draw near him by the space (covered by) two hands. And if he walks towards Me, I rush towards him.‟” (Muslim 4/ 6471)

2. Know your audience.

Great communicators know exactly who will be sitting in the crowd and will tailor their message to that audience. This may need preliminary research and audience profiling. We have a chapter dedicated to this very skill.

Make sure you know who will be in the room and where they come from. Speak with appropriate level of energy, passion, tone, and language for your audience. Pay attention to the signs of an engaged audience. Look for eye contact, heads nodding in agreement, and other indicators of an actively listening audience.

Some of the above mentioned aspects to note the audience behaviors and tone your style according to it are covered in our chapter on body language.

style according to it are covered in our chapter on body language. Essential Communication Skills for
style according to it are covered in our chapter on body language. Essential Communication Skills for

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If we look at Seerah and Quranic revelations in Makkah, where majority was of Pagans, we find the speech focused on Oneness of Allah and very few of the other commandments were revealed. Whereas in Madinah, there was a population of Jews and Christians which were given reference from their own books and reminded of the message brought down by their respective prophets. When Muslims were in majority and they were willing and eager to accept the commandments of Allah, He sent down His commandments.

3. Know what you are talking about

One of the most important ingredients of an effective speech or conversation is grip on subject. Our strength is Quran and Sunnah. A muslim speaker should make an effort to increase his or her knowledge with whatever efforts he or she can make.

However, as mentioned earlier, it is not a requirement that it can only be scholars who can talk about Islam. Yes, you cannot issue fatwas, but Islam should definitely be our topic of discussion.

In order to increase one‟s knowledge about Islam, there are two key resources - Books and Authentic Teachers. With regards to books, Australian Islamic Library (www.australianislamiclibrary.org) presents a huge collection of Islamic books in various international languages. Concerning teachers, it is our responsibility to get attached to authentic scholars and enhance our knowledge of islam and increase our iman. Verily, it is the company of righteous companions that helps us acquire the sweetness of belief and remind us of our responsibilities as Muslims. It is more so in Western Countries where we have to make a deliberate struggle to get the right religious inputs and protect ourselves from fitna‟s spread all around. Those who fail

and protect ourselves from fitna‟s spread all around. Those who fail Essential Communication Skills for All
and protect ourselves from fitna‟s spread all around. Those who fail Essential Communication Skills for All

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to find themselves right inputs, easily fall prey to disbelief, adultry, drugs and all sorts of evil deeds.

“Abu Huraira reported: The Prophet, peace and blessings be upon him, said, “A man is upon the religion of his best friend, so let one of you look at whom he befriends.” (Sunan Abu Dawud 4833)

There are a lot of easily accessible online options available to enhance our knowledge through books and authentic teachers. One of such useful resources is FREE islamic education from Islamic Online University (islamiconolineuniversity.com). It is an excellent institution run by Dr. Bilal Phillips and offers free diploma program in Islamic studies covering all important basic aspects fo faith and dawah including arabic languages skills, tafsir, hadith, usool, fiqh and others.

Sharpening the Saw:

Most of us would have heard this term but there are very few who know its real meaning and importance. Let us ponder on this a little.

Consider an example of a woodcutter who is sawing for several days straight and is becoming less and less productive. The process of cutting dulls the blade. So the solution is to periodically sharpen the saw. Failing to do that would mean that the saw wouldn‟t fulfill the purpose it is meant to. Same way as saw needs to be sharpen, we need sharpening our skills and thought too. If we don‟t do so, we will not be able to serve our intended purpose i.e. communicating the deen of Allah to humanity.

Here we need to understand two important aspects.

Allah to humanity. Here we need to understand two important aspects. Essential Communication Skills for All
Allah to humanity. Here we need to understand two important aspects. Essential Communication Skills for All

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1) If you‟re overworking yourself and your productivity begins to fall off, common wisdom says to take a break. However, that isn‟t sharpening the saw — that‟s putting the saw down. When you put down a dull blade for a while, the blade will still be dull when you pick it up again. We are therefore required to consistent in our work and take appropriate loads. It should be kept in mind that over- committing or under-committing and undermine our team effort or our own selves. Balance is the key.

2) Now the woodcutter can‟t just alternate between cutting wood and sharpening the saw indefinitely. Downtime is needed too, but it isn‟t the same as sharpening the saw. The woodcutter can become even more productive by sharpening the blade, studying new woodcutting techniques, working out to become stronger, and learning from other woodcutters. Over the decades and centuries, hardness of trees saws are meant to cut may not be changing much. However, the amount of change we see in our environments is extremely rapid. Therefore, in order to keep us remain effective in such environments, we not only need to sharpen our selves in what we are already doing but also need to train our selves to take up new challenges and explore new avenues for dawah and communicating the noble message. We have to increase our productivity, vision and understanding of broader context of environment we are working in.

Forgetting to intentionally sharpen the saw can lead to a feeling of burnout. If you merely alternate between productive work and downtime, your production capacity will drop off. You‟re still working hard, but you don‟t feel as productive as you think you should be. When you sharpen yourself regularly, you‟ll find that you can flow along at a steady pace week after week without getting

you can flow along at a steady pace week after week without getting Essential Communication Skills
you can flow along at a steady pace week after week without getting Essential Communication Skills

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burnt out. In such situation, it is experienced that attending a weekend seminar, reading an inspiring book, having an interesting conversation, doing some social work or similar activity give a greater and long lasting refreshing feeling. It‟s common to see people return from an islamic conference or convention or Ijtema with a notable spike in motivation that lasts for weeks. We need to explore avenues to give us that right input and boost our energy levels and motivation.

It should also be remembered that we do not only have 1 blade to manage. We have many of them which need to be managed on priority. How are your various blades doing? Your skills, your knowledge, your mind, your physical body, your relationships, your motivation, your commitment, your capacity, your emotions are all of them still sharp? If not, which ones are dull, and what can you do to sharpen them? We encourage all readers to take a pause and think. Once you have thought through this, plan some actions you can take to sharpen your saws.

4. Have a crystal clear focus.

What are you trying to get across to your audience? Before you even write your sermon or speech, know the concise answer to this question. If you don‟t know, then your audience won‟t either. To hit your target, you have to know where you‟re aiming. Have a road- map for where you are taking your audience. Clarity is the key to articulating your points without complexity.

While

discussion

selecting

topic.

what

to

talk

Sometimes

it

about,

select

happens

that

a

reasonably

sized

so

discussion

gets

it about, select happens that a reasonably sized so discussion gets Essential Communication Skills for All
it about, select happens that a reasonably sized so discussion gets Essential Communication Skills for All

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diverged that concluding it is beyond possibility. In such a situation, listeners are not able to retain the key point you are trying to make.

It is therefore emphasized for Halaqa‟s and Khutbahs to select a verse (or a few related verses) or a hadith (or a few related ahadith) for discussion so that it can be appropriately understood and absorbed by audience.

“O you who believe! Be not like those who hurt Moses but Allah cleared him of the (calumnies) they had uttered; and he was honorable in Allah‟s sight. O you who believe! Fear Allah and (always) say a word directed to the Right. That He may make your conduct whole and sound and forgive you your sins. And whoever obeys Allah and His Messenger has already attained a great achievement (Paradise).” (Qur„an 33:69-71)

5. Win the hearts of your audience.

All of the engaging Khateebs and speakers, win the hearts of their audience members. They are authentic, transparent, and down to earth. Remember that 90% of communication is nonverbal. People more relaxed appear more confident and make their audiences more comfortable. Engage your audience with humor and tell your stories, but remember that clear content is the key.

If we look at Seerah, we come to know the type of attention companions of the beloved Prophet S.A.W.S. used to have when He was talking to them. It is mentioned in Sahih Bukhari that

“They used to sit so cautiously as if birds are sitting on their heads and if they moved the birds would fly away".

on their heads and if they moved the birds would fly away". Essential Communication Skills for
on their heads and if they moved the birds would fly away". Essential Communication Skills for

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Our blessed Prophet S.A.W.S had the most eloquent speech as mentioned in this hadith:

Abû Hurairah (r.a.) narrated that the Prophet (s.a.w.s.) said, “I have been given the keys of eloquent speech and given victory

with awe (cast into the hearts of the enemy)

(Bukhari 9/127)

6. Evaluate yourself regularly.

Do you evaluate yourself and receive feedback from your Masjid team on periodic basis? Are you focused on doing whatever you can to improve your communication? Many speakers lose their audience when they are thinking a lot while talking or talking in a tone and voice that doesn‟t echo with the listeners, or talk about things that are not very relevant. For example, it is sometimes seen that some speakers use such terms and jargon that a normal person is not aware of. He or she accordingly loses interest. Consider a situation when you are giving Dawah. If you start to use those words which a non-Muslim is not aware of, you are missing the whole point. To overcome this, you need to analyze and judge your own style, speech and communication methods. One option in this regard can be to listen to your recorded speech or watch a recorded video to help improve style and transitions. Be sure to remain open for constructive criticism. Record your content, and pay attention to the things that you can improve. Pay attention to facial expressions, repeated words, and the filler words that you continually use out of habit. Once you see yourself speaking, it is far easier to change ineffective behavior. It would also be helpful to present to a smaller and more familiar group first before taking it to external audience.

and more familiar group first before taking it to external audience. Essential Communication Skills for All
and more familiar group first before taking it to external audience. Essential Communication Skills for All

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When I receive feedback from my colleagues on my way of presentation, style and delivery I often come to know such insights that I myself would never have considered or thought. It brings in that element of continuous improvement.

7. Call people to action.

Tell your audience how they can respond. Challenge them with next steps. It is no longer enough to simply educate an audience on a topic. People are looking for more than just an education and inspiration. They want to be moved to behave differently and called into action. Give your audience tangible and obtainable next steps and goals.

If we look at Seerah, we find plenty of examples to emphasize this point. Prophet S.A.W.S frequently use to question the audience to trigger their thinking and used to give feedback on their response. Similarly he emphasized engagement and response in his conversations which is exactly what we should also follow if we want to be effective in our speech.

8. Be prepared

What we speak can be perceived differently by different people based on their beliefs, life experiences, thoughts and perceptions. If we do not consider all these aspects in advance, we can end up in a situation where our whole effort can be jeopardized by inability to answer questions correctly or to handle difficult situations. We should not let our nerves put us down. We should remain confident as what we are doing is the best of works and what we are delivering is noblest of messages.

the best of works and what we are delivering is noblest of messages. Essential Communication Skills
the best of works and what we are delivering is noblest of messages. Essential Communication Skills

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“Who is better in speech than one who calls (men) to Allah, works righteousness, and says, „I am of those who bow in Islam (i.e. Muslims)?” (Qur„an 41:33)

Speakers that are gifted in captivating the attention of a group are always prepared and have rehearsed in advance.

One of the most important aspects related to being prepared is to have your references ready. You should be able to quote your source and prove your authenticity. Many speakers bring their evidences and sources with them to nullify any doubts and questions on authenticity. This needs to be managed based on group characteristic and types of questions expected. We have a chapter dedicated to this aspect to cover it in more detail.

Human being are psychologically more attentive to things that they can imagine or relate to. That is the whole reason why stories and movies have become so popular. As a speaker, you can get benefit from this human behavior by presenting relevant events from Seerah, previous nations, Islamic history and other authentic sources. If presented in a coherent manner, this can truly be a warmth for our sole and a revival for our hearts.

Prophet S.A.W.S emphasized the importance of effective planning and deliberation as follows:

Abdullah Bin Sarjis (r.a.) narrated that the Prophet (s.a.w.s.) said, “A good manner of conduct, deliberation and moderation are a twenty-fourth part of prophecy.” (Tirmidhi 5059)

Al Wazi bin Zari‟ (r.a.) narrated that “…The Prophet (s.a.w.s.) said to him (al-Mundhir al-Ashajj): “You have two

(s.a.w.s.) said to him (al-Mundhir al- Ashajj): “You have two Essential Communication Skills for All Muslims
(s.a.w.s.) said to him (al-Mundhir al- Ashajj): “You have two Essential Communication Skills for All Muslims

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characteristics which Allah likes: gentleness and deliberation.” (Abu Dawud 5206)

This planning and preparation process has to be coupled with holistic thinking and mature reflection.We have to let the words of Allah (s.w.t) and His Messenger (s.a.w.s.) strike the hearts and minds of the audience. Proper content selection, effective explanation and engaging presentation are some important requirements for all speakers to consider in this regard.

9. Do not feel stressed in saying ‘I don’t know’ or if you make a mistake

It is one of the most important point that all mulsim speakers need to keep in mind. Our efforts are to spread the truth and we should not communicate any incorrect information or something that is doubtful. It is perfectly ok to say “I don‟t know” if you don‟t know a thing. However, it should not be left there. You should take all measures to ensure that you find out the correct answer to query of question and feed it back to the audience.

Even most accomplished public speakers make mistakes at some point. Just keep in mind that you‟ll notice more than anyone in your audience. The most important thing a speaker can do after making a mistake is to keep going. Don‟t stop and—unless the mistake was truly earth shattering i.e. something against Quran and Sunnah or something that can totally sabotage your message—Don‟t tend to apologize to the audience for a minor slip. Because “to err is human,”

to the audience for a minor slip. Because “to err is human,” Essential Communication Skills for
to the audience for a minor slip. Because “to err is human,” Essential Communication Skills for

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a mistake can actually work for you, because it allows you to connect with your audience.

If you do a mistake or if something gets slipped out of your tongue that is incorrect, never try to defend. Say only what is the truth as it is not a trait of a muslim to speak falsehood and tell lies.

Following are a few verses and ahadith emphasizing our responsibility to speak only the truth:

“And he who brings the Truth and he who confirms (and supports) itsuch are the men who do right. They shall have all that they wish for, with their Rabb. Such is the reward of those who do good: so that Allah will remit from them (even) the worst in their deeds and give them their reward according to the best of what they have done.” (Qur„an 39:33-35)

“That Allah may reward the people of Truth for their Truth, and punish the Hypocrites if He wills, or turn to them in Mercy; for Allah is Most Forgiving, Most Merciful.” (Qur„an

33:24)

“Shall I inform you (o people) on whom it is that the evil ones descend? They descend on every lying wicked person (into whose ears) they pour hearsay vanities and most of them are liars.” (Qur„an 26:221-223)

vanities and most of them are liars.” (Qur„an 26:221 -223) Essential Communication Skills for All Muslims
vanities and most of them are liars.” (Qur„an 26:221 -223) Essential Communication Skills for All Muslims

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“O you who believe! Keep your duty to Allah and fear Him, and speak (always) the Truth, He will direct you to do righteous good deeds and will forgive you your sins. And whosoever obeys Allah and His Messenger, he has indeed achieved a great success.” (Qur„an 33:70-71)

Kuraym ibn Fatik (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) offered the Fajr (early morning) prayer. When he finished it, he stood up and said three times: “False witness has been made equivalent to attributing a partner to Allah.” He then recited: “So avoid the abomination of idols and avoid speaking falsehood as people pure of faith to Allah, not associating anything with Him.” (Abû Daud 3592)

Abû Umamah Sa„d ibn Abi Waqqas (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) said, “A believer is stamped with all the characteristics except treachery and falsehood.” (Tirmidhi 4860 and Ahmad)

„Abdullah ibn „Amr (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) said, “If you have four characteristics, whatever worldly advantage passes you by does not matter to you:

keeping a trust, speaking the truth, a good character, and abstemiousness in food.” (Tirmidhi 5222, Ahmad and Bayhaqi)

and abstem iousness in food.” (Tirmidhi 5222, Ahmad and Bayhaqi) Essential Communication Skills for All Muslims
and abstem iousness in food.” (Tirmidhi 5222, Ahmad and Bayhaqi) Essential Communication Skills for All Muslims

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„Abdur Rahman ibn Abi Qurad (r.a.) narrated that the Prophet (s.a.w.s.) performed ablution one day and his Companions began to wipe themselves with the water he had used. The Prophet (s.a.w.s.) asked them what induced them to do that. And when they replied that it was love for Allah and His Messenger, he r said, “If anyone is pleased to love Allah and His Messenger, or rather to have Allah and His Messenger love him, he should speak the truth when he tells anything; fulfill his trust when he is put in a position of trust; and be a good neighbor.” (Tirmidhi 4990 and Bayhaqi)

Abû Dharr (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) said, “He has been successful whose heart Allah has made sincere towards faith, whose heart He has made free from unbelief, his tongue truthful, his soul calm, his nature straight, whose ear He has made attentive and his eye observant. The ear is a funnel and the eye is a repository for what the heart learns. He is successful whose heart is made retentive. ” (Tirmidhi 5200, Ahmad and Bayhaqi)

Ubadah ibn as-Samit (r.a.) narrated that the Prophet (s.a.w.s.) said, “If you guarantee me six things on your part I shall guarantee you Paradise. Speak the truth when you talk, keep a promise when you make it, when you are trusted with something fulfill your trust, avoid sexual immorality, lower your eyes, and restrain your hands from injustice.” (Tirmidhi 4870, Ahmad and Bayhaqi)

your hands from injustice.” (Tirmidhi 4870, Ahmad and Bayhaqi) Essential Communication Skills for All Muslims 39
your hands from injustice.” (Tirmidhi 4870, Ahmad and Bayhaqi) Essential Communication Skills for All Muslims 39

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8. Be Humble and Composed

Speakers need to have a pleasant and composed personality. Speak with respect and you will get respect.

“Hadrat 'Amr ibn al-Aas (may Allah be pleased with him) reports that the Holy Prophet (may Allah's blessings and peace be upon him) in his special talk, used to pay attention even to the worst man in the community with a view to win his heart. "Towards me also," states Hadrat 'Amr (may Allah be pleased with him), "he used to pay much attention, addressing me more than he did others, wherefore I began to think that I was the best man in the community.

“Rasulullah (SAW) always gave a person he spoke with full attention. So if someone addressed him he wouldn't talk to them over his shoulder or be distracted with something else. He would turn his entire body to face them and listen and speak.”

Iyad ibn Himar (al-Mujashi„i) (r.a.) narrated that the Prophet (s.a.w.s.) said: “Allah has revealed to me that you must be humble, so that no one oppresses another and boasts over another.” (Abû Dawûd 4877)

If you are too aggressive people will stop listening to you and your message will never get across.

will stop listening to you and your message will never get across. Essential Communication Skills for
will stop listening to you and your message will never get across. Essential Communication Skills for

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Allah talks to Prophet Muhammad S.A.W.S. and mentions about his kindness to his companions as follows:

“So by mercy from Allah , [O Muhammad], you were lenient with them. And if you had been rude [in speech] and harsh in heart, they would have disbanded from about you. So pardon them and ask forgiveness for them and consult them in the matter. And when you have decided, then rely upon Allah . Indeed, Allah loves those who rely [upon Him].” (Quran 3:159)

Prophet

S.A.W.S.

also

emphasized

friendliness

in

dealing

with

people:

Abû Hurairah (r.a.) narrated that the Prophet (s.a.w.s.) said, “A believer is friendly, and there is no good in one who is neither friendly nor is treated in a friendly way.” (Tirmidhi 4995 and Ahmad)

Prophet S.A.W.S. Strongly prohibited insulting others:

„Abdullah bin „Amr (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) neither talked in an insulting manner nor did he ever speak evil intentionally. He used to say, “The most beloved to me amongst you is the one who has the best character and manners.” (Bukhari 5/104)

Abu Hurairah (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) said, “Anybody who believes in Allah and the Last Day should not harm his neighbor. Anybody who believes in Allah and the

should not harm his neighbor. Anybody who believes in Allah and the Essential Communication Skills for
should not harm his neighbor. Anybody who believes in Allah and the Essential Communication Skills for

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Last Day should entertain his guest generously. And anybody who believes in Allah and the Last Day should talk what is good or keep quiet (i.e. abstain from all kinds of evil and dirty talk).” (Bukhari 8/47 and 8/482)

Abu Hurairah (r.a.) narrated that the Prophet (s.a.w.s.) said, “Beware of suspicion (about others), as suspicion is the falsest talk. Do not spy upon each other, and do not listen to the evil talk of the people about others„ affairs. And do not have

enmity with one another, but be brothers

(Bukhari 7/74)

Bilal bin Al-Harith (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) said, “A man speaks a good word, not realizing its worth, for which Allah records for him His good pleasure till the day he meets Him. A man also speaks an evil word not realizing its importance for which Allah records for him His displeasure till the day he meets Him.” (Tirmidhi 4833 and Ibn Majah)

Abdul Malik Al-Ash„ari (r.a.) and Ali ibn AbuTalib (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) said: “There is in the Paradise an apartment, the exterior of which can be seen from its interior, and the interior of which can be seen from its exterior. Such apartments have been prepared for those who are polite in talk, provide food (to the needy), fast frequently and observe the Tahajjud prayer when the people are asleep.”

and observe the Tahajjud prayer when the people are asleep.” Essential Communication Skills for All Muslims
and observe the Tahajjud prayer when the people are asleep.” Essential Communication Skills for All Muslims

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Ahmad, Bayhaqi transmitted it in Shu„ab al-

Iman. Tirmidhi transmitted something similar from Ali. In his version the words are: He who is sweet in talk.)

(Tirmidhi 1232,

Abdullah bin Mas„ûd (r.a.) narrated that the Prophet (s.a.w.s.) said, “A believer does not taunt, curse, abuse or talk indecently.” (Tirmidhi 1740)

Imam Al-Ghazali summed up the Prophet‟s treatment of those around him as follows:

Everyone thought that the Prophet honored him more. Whoever came to him could see his face.

He used to call his companions by their surnames with honor and he used to give one surname who had no surname.

He was very affectionate and kind in dealing with the people.

Nobody could speak loudly in his assembly.

The Prophet‟s human love, kind thought, and compassion turned those around him to true religion and warmed their hearts to faith. It

is such superior and exalted morality that all Muslims should always

be seeking to reproduce in our people dealing and public speaking.

A speaker has to emotionally intelligence and be able to control his or

her response appropriately according to situation. Prophet S.A.W.S has said:

appropriately according to situation. Prophet S.A.W.S has said: Essential Communication Skills for All Muslims 43
appropriately according to situation. Prophet S.A.W.S has said: Essential Communication Skills for All Muslims 43

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“ The strong is not the one who over comes the people by his strength. But the strong is the one who controls him while in anger."

We know plenty of examples from Prophet‟s seerah when he received a lot of torture and attitude while conveying the noble message of Islam. People threw stones at him in Taif, they put rubbish on him, a beduine tied his cloth on his neck, they boycotted him to Saib e Abi Talib and did not leave any harm that they could give to Muslims. Did this all disarray the Prophet? Did he stopped conveying his message? Did he alter his message? Did he ask God to finish these people up? He could have easily done so and Allah would have accepted his prayer. But he rather forgave. Not only forgave, but also prayed for them. This was the mercy of our beloved messenger S.A.W.S. Our problems are not bigger than his and our enemies are not more ignorant then his. If he could forgive them, pray for them and continue spreading the noble message of Islam, we can all do this too being his lovers and followers of his blessed foot-pints.

In addition to personality traits mentioned above, another important feature of an effective public speaker‟s personality is dressing and outlook. If a speaker is tidy and has an appealing personality, his words would become heavy in weight. Following are a few pearls from Quran and Sunnah of our beloved messenger Muhammad S.A.W.S.:

“O children of Adam! Wear your beautiful apparel at every time and place of prayer: eat and drink: but waste not by excess, for Allah loves not the wasters.” (Quran 7:31)

waste not by excess, for Allah loves not the wasters.” (Quran 7:31) Essential Communication Skills for
waste not by excess, for Allah loves not the wasters.” (Quran 7:31) Essential Communication Skills for

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Abdullah ibn Amr ibn al-„As (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) said, “Eat, drink, give sadaqah and wear clothes so long as neither prodigality nor pride is mixed up with it.” (Tirmidhi 4381, Ahmad, Nasa„i and Ibn Majah)

14. Avoid useless talk, discussion, argumentation and debate:

As Muslim speakers, we should keep in mind that we have to avoid all useless talk and avoid undue argumentation. If ever, we have to argue based on the situation, it should be in the best possible manner.

“Invite to the way of your Lord with wisdom and good instruction, and argue with them in a way that is best. Indeed, your Lord is most knowing of who has strayed from His way, and He is most knowing of who is [rightly] guided.” (Quran

16:125)

“And do not argue with the People of the Book (the Jews and the Christians) unless it be in a way that is better, save with such of them as do wrong. But say (to them), „We believe in the Revelation which has been sent down to us and in that which has been sent down to you. Our God and your God is One; and it is to Him we submit (in Islam).‟” (Qur„an 29:46)

“The Believers must (eventually) win through those who humble themselves in their prayers; who avoid vain talk ” (Qur„an 23:1-3)

in their prayers; who avoid vain talk ” (Qur„an 23:1 -3) Essential Communication Skills for All
in their prayers; who avoid vain talk ” (Qur„an 23:1 -3) Essential Communication Skills for All

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“And (ask) of the Sinners: „What led you into Hell-Fire?‟ They will say: „We were not of those who prayed, nor were we of those who fed the indigent; but we used to talk vanities with vain talkers; And we used to deny the Day of Judgment until there came to us (the Hour) that is certain.‟" (Qur„an 74:41-47)

Abû ‟Umamah (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) said, “No one who has once found the right way, ever goes astray except through dispute.” Then Allah‟s Messenger (s.a.w.s.) recited this verse, “They set it forth to you only by way of disputation. Nay! But, they are contentious people (43:58).” (Tirmidhi 180 and Ibn Majah)

Mughirah bin Shu‟bah (r.a.) narrated that the Prophet (s.a.w.s.)

has hated for you (1) vain, useless talk, or that

you talk too much about others, (2) to ask too many questions, (which are not with the right intention) and (3) to waste the wealth (by extravagance).” (Bukhari 3/591)

said, “

Allah

„Abdullah bin „Umar (r.a.) narrated, “I went to Allah‟s Messenger (s.a.w.s.) in the morning and he heard the voice of two persons who had an argument with each other about a verse. Allah‟s Messenger (s.a.w.s.) came to us (and) the (signs of) anger could be seen on his face. He said, “Verily, the (people) before you were ruined because of their disputation in the Book.” (Muslim 6443)

Abû Namlah Al-Ansari (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) said, “Whatever the People of the Book tell you, do not verify them, nor falsify them, but say: „We believe in Allah

not verify them, nor falsify them, but say: „We believe in Allah Essential Communication Skills for
not verify them, nor falsify them, but say: „We believe in Allah Essential Communication Skills for

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and His Messenger. If it is false, do not confirm it, and if it is right, do not falsify it.‟” (Abû Dawûd 3637)

Above hadith is a beautiful guideline about Dawah. It is not a matter of doubt that previous religious scriptures have been altered and forged. But we do not exactly know what is changed and what is not. While being immersed in argument and dialogue, we should not start rejecting the matters in previous books which we have no knowledge about.

the matters in previous books which we have no knowledge about. Essential Communication Skills for All
the matters in previous books which we have no knowledge about. Essential Communication Skills for All

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By trying to incorporate some of these skills and characteristics into your speaking style you can effectively improve your communication, no matter what the topic or audience. But to achieve that, you have to sincerely pray to Allah as our Prophet S.A.W.S did. Allah (s.w.t.) is the One who gives knowledge (12:22, 17:107, 18:65 and 58:11), wisdom (2: 269 and 38:20) and eloquent speech (41:21 and 55:4) to whom He pleases. We should pray to Him for knowledge, wisdom and eloquent speech so that we can use these blessings to effectively convey the noble message of Islam to others.

Prophets also prayed to Allah for this blessing:

my Rabb! Expand me my breast. Ease My task for me; and

remove the impediment from my speech, so they may understand what I say.” (Qur„an 20:25-28)

O “

“O my Rabb (Cherisher and Sustainer)! Bestow wisdom on me, and join me with the righteous; grant me honorable mention on the tongue of truth among the latest (generations); and make me one of the inheritors of the Garden of Bliss.” (Qur‟an, Ash- Shu„araa 26:83-85)

Umm Salamah narrated that the Prophet (s.a.w.s.) used to pray as follows after the dawn prayer, “O Allah, I ask You for beneficial knowledge, acceptable action, and good provision.” (Tirmidhi 2487, Ahmad and Ibn Majah)

action, and good provision.” (Tirmidhi 2487, Ahmad and Ibn Majah) Essential Communication Skills for All Muslims
action, and good provision.” (Tirmidhi 2487, Ahmad and Ibn Majah) Essential Communication Skills for All Muslims

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May Allah grant us knowledge, wisdom, eloquence of speech, will and ability to utilize these great qualities in spreading the most beautiful message of Islam.

great qualities in spreading the most beautiful message of Islam. Essential Communication Skills for All Muslims
great qualities in spreading the most beautiful message of Islam. Essential Communication Skills for All Muslims

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Basic Principles of Public Speaking according to Islam

15. Explain the meaning and excellence of Islam: its rationality,

practicality, and other excellent qualities in the

most logical and simple way. Always stress that indeed, Islam

is easy.

completeness,

Allah “

(s.w.t.) ntends every facility for you; He does not want ”

(Qur„an 2:185)

to put you to difficulties

“But whoever believes and works righteousness he shall have a goodly reward and easy will be his task as We order it by Our command.” (Qur„an 18:88)

Anas bin Malik (r.a.) narrated that the Prophet (s.a.w.s.) said, “Make things easy for the people, and do not make it difficult for them, and make them calm (with glad tidings) and do not repulse (them).” (Bukhari 8/146)

Abu Hurairah (r.a.) narrated that the Prophet (s.a.w.s.) said, “Religion is very easy and whoever overburdens himself in his religion will not be able to continue in that way. So you should not be extremists, but try to be near to perfection and receive the good tidings that you will be rewarded; and gain strength by worshipping in the mornings, the nights.” (Bukhari 1/38)

by worshipping in the mornings, the nights.” (Bukhari 1/38) Essential Communication Skills for All Muslims 50
by worshipping in the mornings, the nights.” (Bukhari 1/38) Essential Communication Skills for All Muslims 50

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16. If the non-Muslims try to counter-argue by claiming that their religion also teaches the same or even better, ask for concrete proof or evidence:

“And they say: „None shall enter Paradise unless he be a Jew or a Christian.‟ Those are their (vain) desires. Say: „Produce your proof if you are truthful.‟” (Qur„an 2:111)

Say: “

any, after this invent a lie and attribute it to Allah, they are

„Produce the Torah and recite it, if you are truthful.‟ If

indeed unjust wrong-doers.” (Qur„an 3:93-94)

“Or have they taken for worship (other) gods besides Him? Say: „Bring your convincing proof, this is the Reminder for those with me and the Reminder for those before me.‟ But most of them know not the Truth, so they turn away.‟” (Qur„an

21:24)

17.

Make

use

of

parables

and

similitude

that

may

give

admonition:

“See you not how Allah sets forth a parable? A goodly Word like a goodly tree, whose root is firmly fixed, and its branches

Word like a goodly tree, whose root is firmly fixed, and its branches Essential Communication Skills
Word like a goodly tree, whose root is firmly fixed, and its branches Essential Communication Skills

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(reach) to the sky. It brings forth its fruit at all times, by the leave of its Rabb and Allah sets forth parables for men, in order that they may receive admonition. And the parable of an evil Word is that of an evil tree. It is torn up by the root from the surface of the earth. It has no stability. Allah will establish in strength those who believe, with the Word that stands firm, in this world and in the Hereafter; but Allah will leave to stray those who do wrong. Allah does what He wills.” (Qur„an 14:24-

27)

“We have put forth for men, in the Qur‟an every kind of parable, in order that they may receive admonition.” (39:27)

18. Refrain from making people bored:

„Abdullah bin Mas„ûd (r.a.) narrated that the Prophet (s.a.w.s.) used to take care of us in preaching by selecting a suitable time, so that we might not get bored.” (Bukhari 1/68)

Abû Wa„il Shaqiq bin Salamah (r.a.) narrated that „Abdullah bin Mas„ûd (r.a.) used to give a religious talk to the people on every Thursday. Once a man said, “O Aba „Abdar-Rahman! (By Allah) I wish if you could preach us daily.” He replied, “The only thing which prevents me from doing so, is that I have to bore you, and I take care of you in preaching by selecting a

I have to bore you, and I take care of you in preaching by selecting a
I have to bore you, and I take care of you in preaching by selecting a

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suitable time just as the Prophet (s.a.w.s.) used to do with us, for fear of making us bored.” (Bukhari 1/70 and Muslim)

„Ikrimah bin Abi Jahl (r.a.) narrated that „Abdullah bin „Abbast said, “Preach to the people once a week, and if you won‟t, then preach them twice; but if you want to preach more, then let it be three times (a week only) and do not make the people fed-up with this Qur‟an. If you come to some people who are engaged in a talk, don„t start interrupting their talk by preaching, lest you should cause them to be bored. You should rather keep quiet, and if they ask you, then preach to them at the time when they are eager to hear what you say. And avoid the use of rhymed prose in invocation for I noticed that Allah‟s Messenger (s.a.w.s.) and his Companions (r.a.) always avoided it.” (Bukhari 8/349)

19. Deliver the lecture briefly but precisely with eloquence in order to arouse the listeners‟ interest:

„Abdullah bin Umar (r.a.) narrated that two men came from the East and addressed the people who wondered at their eloquent speeches. On that Allah‟s Messenger (s.a.w.s.) said, “Some eloquent speech is as effective as magic.” (Bukhari 7/622)

“Some eloquent speech is as effective as magic.” (Bukhari 7/622) Essential Communication Skills for All Muslims
“Some eloquent speech is as effective as magic.” (Bukhari 7/622) Essential Communication Skills for All Muslims

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Abû Wa„il Shaqiq bin Salamah (r.a.) narrated that „Ammar delivered to us (the audience) the sermon. It was short and eloquent. When he („Ammar) descended (from the pulpit) we said to him, “O Abul Yaqzan, you have delivered a short and eloquent sermon. Would that you had lengthened (the sermon).” He said, “I have heard Allah‟s Messenger (s.a.w.s.) as saying: “The lengthening of prayer by a man and the shortness of the sermon is the sign of his understanding (of faith). So lengthen the prayer and shorten the sermon, for there is charm (in precise) expression.” (Muslim 1889)

„Amr bin al-As (r.a.) narrated that one day when a man got up and spoke at length he (Amr bin al-„As) said, “If he had been moderate in what he said: It would have been better for him. I heard the Messenger of Allah said: „I think (or, I have been commanded) that I should be brief in what I say, for brevity is better.‟” (Abû Dawûd 4990)

20. Talk with a sense of feeling or emotion:

Anas bin Malik (r.a.) narrated that the Prophet (s.a.w.s.) said, “What is wrong with those people who look towards the sky during the prayer?” His talk grew stern while delivering this speech and he said, “They should stop (looking towards the sky during the prayer); otherwise their eye-sight would be taken away.” (Bukhari 1/717)

otherwise their eye-sight would be taken away.” (Bukhari 1/717) Essential Communication Skills for All Muslims 54
otherwise their eye-sight would be taken away.” (Bukhari 1/717) Essential Communication Skills for All Muslims 54

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„Abdullah bin Mas„ûd (r.a.) narrated that the Prophet (s.a.w.s.) said, “I know the person who will be the last to come out of the (Hell) Fire, and the last to enter Paradise. He will be a man who will come out of the (Hell) Fire crawling, and Allah will say to him, „Go and enter Paradise.‟ He will go to it, but he will imagine that it had been filled, and then he will return and say, „O my Rabb, I have found it full.‟ Allah will say, „Go and enter Paradise, and you will have what equals the world and ten times as much (or you will have as much as ten times the like of the world).‟ On that, the man will say, „Do you mock at me (or laugh at me) though You are the King?‟” I saw Allah‟s Messenger (s.a.w.s.) (while saying that) smiling that his premolar teeth became visible. It is said that he will be the lowest in degree amongst the people of Paradise. (Bukhari

8/575)

Jabir bin „Abdullah (r.a.) narrated that whenever Allah‟s Messenger (s.a.w.s.) delivered a sermon, his eyes would turn red. His voice would become loud. And his wrath would enhance as if he was warning (the people) against an enemy troop, saying, “It will surely attack you in the morning; it will ”

surely attack you in the evening

(Ibn Majah 1/45)

21. Explain things very clearly. Repeat important points (if necessary), and speak in a clear voice loud enough for the last

(if necessary), and speak in a clear voice loud enough for the last Essential Communication Skills
(if necessary), and speak in a clear voice loud enough for the last Essential Communication Skills

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person at the back to hear. And never talk so quickly and vaguely:

“And be moderate in your pace, and lower your voice; for the harshest of sounds without doubt is the braying of the ass.” (Qur„an 31:19)

“Obey Allah and obey the Messenger and beware (of evil): if you do turn back, know you that it is Our Messenger‟s duty to convey (the Message) in the clearest manner.” (Qur„an 5:92)

“(We sent the Messengers) with Clear Signs and Scriptures and We have also sent down unto you (O, Muhammad) the Message; that you may explain clearly to men what is sent for them, and that they may give thought.” (Qur„an 16:44)

“How should they have the reminder. Seeing that a Messenger explaining things clearly has (already) come to them.” (Qur„an

44:13)

Anas bin Malik (r.a.) narrated that whenever the Prophet (s.a.w.s.) spoke a sentence (said a thing), he used to repeat it thrice so that the people could understand it properly from him

it thrice so that the people could understand it properly from him Essential Communication Skills for
it thrice so that the people could understand it properly from him Essential Communication Skills for

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and whenever he asked permission to enter, (he knocked the door) thrice with greeting.” (Bukhari 1/95)

„aishah (r.a.) narrated that the Prophet (s.a.w.s.) used to talk so clearly that if somebody wanted to count the number of his words, he could do so.” (Bukhari 4/768 and Muslim)

„Abdullah bin „Amr (r.a.) narrated that once Allah‟s Messenger (s.a.w.s.) remained behind us in a journey. He joined us while we were performing ablution for the „Asr (afternoon) prayer which was over-due. We were just passing wet hands over our feet (not washing them properly) so the Prophet (s.a.w.s.) addressed us in a loud voice and said twice or thrice, “Save your heels from the Fire.” (Bukhari 1/96)

„aishah narrated that the Prophet (s.a.w.s.) used to talk so clearly that if somebody wanted to count the number of his words, he could do so. Narrated Urwa bin Az-Zubair: „aishah (r.a.) said (to me), “Don„t you wonder at Abu so-and-so who came and sat by my dwelling and started relating the traditions of Allah‟s Messenger intending to let me hear that, while I was performing an optional prayer. He left before I finished my optional prayer. Had I found him still there. I would have said to him, “Allah‟s Messenger never talked so quickly and vaguely as you do.‟” (Bukhari 4/768)

neve r talked so quickly and vaguely as you do.‟” (Bukhari 4/768) Essential Communication Skills for
neve r talked so quickly and vaguely as you do.‟” (Bukhari 4/768) Essential Communication Skills for

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22.

understanding:

Make

appropriate

gestures

to

facilitate

better

Abu Uthman (r.a.) narrated that while we were at Adharbijan, „Umar (r.a.) wrote to us: „Allah ‟s Messenger (s.a.w.s.) forbade wearing silk except this much. Then the Prophet (s.a.w.s.) approximated his two fingers (index and middle fingers) (to illustrate that) to us.‟ Zuhair (the sub-narrator) raised up his middle and index fingers.” (Bukhari 7/719)

Abu Hurairah (r.a.) narrated that Abu-l-Qasim (the Prophet r) said, “On Friday there is a particular time. If a Muslim happens to be praying and invoking Allah for something good during that time, Allah will surely fulfill his request.” The Prophet (s.a.w.s.) pointed out with his hand. We thought that he wanted to illustrate how short that time was. (Bukhari 8/409)

„Abdullah bin Mas‟ud (r.a.) narrated that the Prophet (s.a.w.s.) said, “The Adhan pronounced by Bilal (r.a.) should not stop you from taking Suhur, for he pronounces the Adhan at night, so that the one offering the late night prayer (Tahajjud) from among you might hurry up and the sleeping from among you might wake up. It does not mean that dawn or morning has started.” Then he (s.a.w.s.) pointed with his fingers and raised them up (towards the sky) and then lowered them (towards the earth) like this (Ibn Mas„ud (r.a.) imitated the gesture of the

the earth) like this (Ibn Mas„ud (r.a.) imitated the gesture of the Essential Communication Skills for
the earth) like this (Ibn Mas„ud (r.a.) imitated the gesture of the Essential Communication Skills for

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Prophet (s.a.w.s.). Az-Zuhri gestured with his two index fingers, which he put on each other and then stretched them to the right and left. These gestures illustrate the way real dawn appears. It spreads left and right horizontally. The dawn that appears in the high sky and lowers down is not the real dawn). (Bukhari 1/595)

23. Use visual aids for easy comprehension:

„Abdullah bin Mas„ûd (r.a.) narrated that (once) Allah‟s Messenger (s.a.w.s.) drew a line for us and then said, “That is the path shown by Allah.” Then he drew several other lines on his right and left sides and said, “These are the paths on every side of which there is a devil calling towards it.” He then recited this verse, „And verily, this is My Straight Path, so follow it.‟” (Tirmidhi 166, Ahmad, Nasa‟i and Darimi)

Jabir bin „Abdullah (r.a.) narrated , “We were sitting in the company of the Prophet (s.a.w.s.). He drew a (straight) line and drew two (other) lines on its right side and two lines on its left side. He then placed his hand on the middle line and remarked, “This is Allah‟s Path.” Then, he recited this verse: „And verily, it is My Straight Path; so follow not the (other) paths. They will separate you away from His Path.‟ (6:153).‟” (Ibn Majah 1/11)

separate you away from His Path.‟ (6:153).‟” (Ibn Majah 1/11) Essential Communication Skills for All Muslims
separate you away from His Path.‟ (6:153).‟” (Ibn Majah 1/11) Essential Communication Skills for All Muslims

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Anas bin Malik (r.a.) narrated that the Prophet (s.a.w.s.) drew a few lines and said, “This is (man‟s) hope, and this is the instant of his death, and while he is in this state (of hope), the nearer line (death) comes to Him.” (Bukhari 8/427)

„Abdullah (r.a.) narrated that the Prophet (s.a.w.s.) drew a square and then drew a line in the middle of it and let it extend outside the square. Then he drew several small lines attached to that central line, and said, “This is the human being, and this, (the square) in his lease of life, encircles him from all sides (or has encircled him), and this (line), which is outside (the square), is his hope. And these small lines are the calamities and troubles (which may befall him), and if one misses him, another will snap (i.e. overtake) him. And if the other misses him, a third will snap (i.e. overtake) him.” (Bukhari 8/426)

24. If anyone from the audience causes annoyance or insults you, be patient, control your anger and refrain from disputes or quarrels:

“Let not their speech grieve you: for all power and honor

belong

to

Allah:

He

Who

hears

and

knows

(all

things).”

(Qur„an 10:65)

to Allah: He Who hears and knows (all things).” (Qur„an 10:65) Essential Communication Skills for All
to Allah: He Who hears and knows (all things).” (Qur„an 10:65) Essential Communication Skills for All

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“And argue not with the People of the Book (the Jews and the Christians), except in the best way, unless it be with those of them who do wrong. But say (to them), „We believe in the Revelation which has been sent down to us and in that which has been sent down to you; our God and your God is One; and to Him we submit (in Islam).‟” (Qur„an 29:46)

Abû Hurairah (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) said, “The strong is not the one who overcomes the people by his strength, but the strong is the one who controls himself while in anger.” (Bukhari 8/ 135 and Muslim 4/6311-6314)

Abû Hurairah (r.a.) narrated that a man said to the Prophet (s.a.w.s.) “Advise me.” The Prophet (s.a.w.s.) said, “Do not be angry and furious.” The man asked (the same) again and again, and the Prophet (s.a.w.s.) said in each case, “Do not be angry and furious.” (Bukhari 8/137)

„aishah (r.a.) narrated that the Prophet (s.a.w.s.) said, “The most hated person in the sight of Allah is the most quarrelsome person.” (Bukhari 3/637)

Sahl Bin Sad (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) said, “…Be patient till you face them (i.e., the infidels) and invite them to Islam and inform them of what Allah has

infidels) and invite them to Islam and inform them of what Allah has Essential Communication Skills
infidels) and invite them to Islam and inform them of what Allah has Essential Communication Skills

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enjoined upon them. By Allah! If a single person embraces Islam at your hands (i.e., through you) that will be better for you than the red camels.” (Bukhari 4/192 and 5/51)

Abû ‟Umamah (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) said, “No people strayed from the right path after the (divine) guidance on which they were, but those who, indulged in disputation.” He then recited the verse: „Nay, but they are a contentious people (43:58).‟” (Ibn Majah 1/48)

25. Distribute the written copy of the lecture to the audience:

Abû Hurairah (r.a.) narrated that when Allah gave victory to His Messenger (s.a.w.s.) over the people of Makkah, Allah‟s Messenger (s.a.w.s.) stood up among the people. After glorifying Allah, he said, “Allah has prohibited fighting in Makkah and has given authority to His Messenger and the believers over it. So, fighting was illegal for anyone before me and was made legal for me for a part of a day, and it will not be legal for anyone after me.” Abû Shah, a Yemenite, stood up and said, “O Allah‟s Messenger! Get it written for me.” Allah‟s Messenger (s.a.w.s.) said, “Write it down for Aba Shah.” (The sub-narrator asked Al-Auza„i), “What did he mean by saying, Get it written, O Allah‟s Messenger?” He replied, “The speech which he had heard from Allah‟s Messenger.” (Bukhari 3/613)

speech which he had heard from Allah‟s Messenger.” (Bukhari 3/613) Essential Communication Skills for All Muslims
speech which he had heard from Allah‟s Messenger.” (Bukhari 3/613) Essential Communication Skills for All Muslims

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26. Ask if they understood properly the Islamic lecture that was conveyed to them. Also be ready to entertain questions:

Abû Bakrah (r.a.) narrated that the Prophet (s.a.w.s.) said, “No doubt your blood, property”; the sub-narrator Muhammad thought that Abu Bakrah had also mentioned “and your honor (chastity) are sacred to one another as is the sanctity of this day of yours in this month of yours. It is incumbent on those who are present to inform those who are absent.” Muhammad, the sub-narrator, used to say, “Allah‟s Messenger (s.a.w.s.) told the truth.” The Prophet (s.a.w.s.) repeated twice: “No doubt! Haven‟t I conveyed Allah‟s Message to you?” (Bukhari 1/105)

Anas bin Malik (r.a.), narrated that while we were in the mosque, a man came riding on a camel. The man said to the Prophet (s.a.w.s.), “I want to ask you something and will be hard on questioning. So do not be angry.” The Prophet (s.a.w.s.) said, „Ask whatever you want.‟” (Bukhari 1/63)

Anas bin Malik (r.a.), narrated that once the people started asking Allah‟s Messenger (s.a.w.s.) questions, and they asked so many questions that he became angry and ascended the pulpit and said, “I will answer whatever questions you may ”

ask me today

(Bukhari 8/373)

answer whatever questions you may ” ask me today (Bukhari 8/373) Essential Communication Skills for All
answer whatever questions you may ” ask me today (Bukhari 8/373) Essential Communication Skills for All

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Mughirah bin Sh„ubah (r.a.) narrated that the Prophet (s.a.w.s.) said, “Allah has forbidden you to be undutiful to your mothers, to withhold (what you should give) or demand (what you do not deserve), and to bury your daughters alive. And Allah has disliked that you talk too much about others, ask too many questions (in religion), or waste your property.” (Bukhari 8/6)

27. Invite people to Islam with kind words, wisdom and beautiful preaching instead of evil words or bad language:

“Invite (all) to the Way of your Rabb with wisdom and beautiful preaching; and argue with them in ways that are best and most gracious: for your Rabb knows best, who have strayed from His Path, and who receive guidance.” (Qur„an

16:125)

“Kind words and forgiving of faults are better than charity followed by injury. And Allah is Rich (Free of all wants) and He is most Forbearing.” (Qur„an 2:263)

“Allah does not like the utterance of evil words in public except by one who has been wronged. Allah is He Who hears and knows all things.” (Qur„an 4:148)

Allah is He Who hears and knows all things.” (Qur„an 4:148) Essential Communication Skills for All
Allah is He Who hears and knows all things.” (Qur„an 4:148) Essential Communication Skills for All

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„Abdullah bin „Amir (r.a.) narrated that the Prophet (s.a.w.s.) never used bad language. He used to say, “The best amongst you are those who have the best manners and character.” (Bukhari 4/759; 8/56)

Abdullah ibn Mas„ud (r.a.)narrated that the Prophet (s.a.w.s.) said: “A believer does not taunt, curse, abuse or talk indecently.” (Tirmidhi 1740)

Anas ibn Malik (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) said, “Coarse talk does not come into anything without disgracing it, and modesty does not come into anything without adorning it.” (Tirmidhi 4854)

Abu Darda (r.a.) narrated that the Prophet (s.a.w.s.) said:

“Nothing is weightier in the scales of a believer on the Day of Judgment than his good behavior. Allah treats with displeasure a person who is given to loose and vulgar talk.” (Tirmidhi 626)

28. After the speech or Da‟wah is over, invite the non-Muslims to open their minds and hearts to Islam with selected Qur‟anic verses:

open their minds and hearts to Islam with selected Qur‟anic verses: Essential Communication Skills for All
open their minds and hearts to Islam with selected Qur‟anic verses: Essential Communication Skills for All

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“Truly the Religion before Allah is Islam (submission to His Will). Those who were given the Scripture (the Jews and the Christians) did not differ except out of mutual jealousy, after knowledge had come to them. But if any denies the Signs of Allah, Allah is swift in calling to account.” (Qur„an 3:19)

“And whoever desires a religion other than Islam (submission to Allah), never will it be accepted of him; and in the Hereafter he will be in the ranks of those who have lost (all spiritual good).” (Qur„an 3:85)

“Who can be better in religion than one who submits his whole

self to Allah

?”

(Qur„an 4:125)

day have I perfected your religion for you, completed

My favor upon you, and have chosen for you Islam as your

religion…” (Qur„an 5:3)

This “

“Whatever you worship apart from Him is nothing but names which you have named, you and your fathers, for which Allah has sent down no authority. The command is for none but Allah. He has commanded that you worship none but Him. That is the right religion, but most men do not know.” (Qur„an

12:40)

is the right religion, but most men do not know.” (Qur„an 12:40) Essential Communication Skills for
is the right religion, but most men do not know.” (Qur„an 12:40) Essential Communication Skills for

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Ask the non-Muslims to ponder upon the veracity of the above Qur‟anic verses. They should be rational and see how powerful and strong the categorical statements of Allah. Indeed, only the True God and Creator of all has the divine power and authority to say the above categorical statements to us.

29. Advise them to pray to the One and Only True God for guidance. If they ignore your invitation, then advise them to pray to the One and Only True God -- to supplicate to Him to guide them to the Truth. Verily, He is the One Who guides those whom He wills to Islam:

“Those to whom Allah wills to guide, He opens their breast to Islam. Those whom He wills to leave straying, He makes their breast close and constricted, as if they had to climb up to the sky; thus does Allah lay abomination on those who believe not.” (Qur„an 6:125)

“Whom Allah does guide, he is on the right path. Whom He rejects from His guidance, such are the persons who lose.” (Qur„an 7:178)

Abû Hurairah (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) said to his uncle (at the time of his death), “Make a profession of it that there is no god but Allah and I will bear testimony (of

of it that there is no god but Allah and I will bear testimony (of Essential
of it that there is no god but Allah and I will bear testimony (of Essential

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your being a Muslim) on the Day of Judgment.” He (Abû Talib) said, “Were it not the fear of the Quraish blaming me (and) saying that it was the fear of (approaching death) that induced me to do so, I would have certainly delighted your eyes.” It was then that Allah revealed, “Verily, you (O Muhammad) can not guide to the right path whom you love. And it is Allah Who guides whom He will and He knows best who are the guided (28:56).” (Muslim 38)

Make it very clear to the non-Muslims that Allah, the Most Gracious, the Most Merciful, is the Only One Who really guides people to the Right Path. Allah (s.w.t.) gives guidance to those who ask His guidance. He gives pardon to those who sincerely seek His forgiveness. It is for their benefit that they must ask Allah‟s guidance and forgiveness:

“Race one another in asking forgiveness from your Rabb, and towards Paradise, the width whereof is as the width of Heaven and earth, prepared for those who believe in Allah and His messengers. That is the Grace of Allah, which He bestows on whom He pleases: and Allah is the Owner of Great Bounty.” (Qur„an 57:21)

Abû Dharr (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) said that Allah, the Most High, says, “My servants. All of you are astray except him whom I have guided, but if you ask Me for

you are astray except him whom I have guided, but if you ask Me for Essential
you are astray except him whom I have guided, but if you ask Me for Essential

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guidance I will guide you. All of you are poor except him whom I have enriched, but if you ask of Me, I will give you provision. All of you are sinners except him whom I have preserved (from sin), but if any of you knows that I have power to pardon and asks my pardon, I will pardon him, and I do not

My giving is speech and my punishment is speech. My

command to a thing when I want it is just to say to it „Be‟ and it

comes into being.” (Tirmidhi 2344, Ahmad and Ibn Majah)

care

For those who embrace Islam, it is Sunnah that after their sincere declaration of the Shahadah, we should instruct them to supplicate to Allah for His forgiveness, mercy, guidance and sustenance:

Abu Malik Ashja`i (r.a.) narrated that whenever a person embraced Islam, Allah‟s Messenger (s.a.w.s.) instructed him to recite: “O Allah, grant me pardon, have mercy upon me, direct me to the path of righteousness and provide me sustenance.” (Muslim 6514)

30. When the lecture or program is over, it is Sunnah to conclude it with supplication. When we finish our Da‟wah session (or gathering), it is a Sunnah to conclude it with the following supplication:

it is a Sunnah to conclude it with the following supplication: Essential Communication Skills for All
it is a Sunnah to conclude it with the following supplication: Essential Communication Skills for All

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“Subhannaka Allahumma wa bihamdik. Ashado a la_ ilaha illa_ Ant. Astaghfiruka wa atowbo ilaik.” (How perfect you are O Allah and I praise You. None has the right to be worshipped except You. I seek Your forgiveness and turn in repentance to You.)” (Tirmidhi 3/153)

Concluding Remarks

It is worth pointing out that public speaking is an art, and its success depends on the individual‟s knowledge and mastery of the subject. Being an art, it can be rendered in any way suitable to the given occasion but it must be done in conformity with the Qur‟an and the Sunnah. All the principles of effective public speaking cited in this paper prove that indeed Islam is the complete and perfect religion. We need not look for any ideal effective public speaker because Prophet Muhammad (s.a.w.s.) is the best model for us. It is true that some individuals rose to fame and power because of their eloquent speeches. However, their speeches are not necessarily acceptable to Allah (s.w.t.). For one thing a public speaker will succeed only if he does it for the pleasure of Allah (s.w.t.), and not for Riya„ (showing off). Let us not emulate those people who speak eloquently only to impress people as in the end they will only receive punishment in the Hell-Fire. Let us take warning from the following divine admonitions:

Hell-Fire. Let us take warning from the following divine admonitions: Essential Communication Skills for All Muslims
Hell-Fire. Let us take warning from the following divine admonitions: Essential Communication Skills for All Muslims

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“There is the type of man whose speech about this world‟s life may dazzle you and he calls Allah to witness about what is in his heart; yet is he the most contentious of enemies. When he turns his back his aim everywhere is to spread mischief through the earth and destroy crops and cattle. But Allah loves not mischief. When it is said to him „Fear Allah‟ he is led by arrogance to (more) crime. Enough for him is Hell; an evil bed indeed (to lie on)!” (Qur„an 2: 204-206)

Abu Hurairah (r.a.) narrated that the Prophet (s.a.w.s.) said:

“On the Day of resurrection Allah will not accept repentance or ransom from him who learns excellence of speech to captivate thereby the hearts of men, or of people.” (Abu Dawud 4988)

thereby the hearts of men, or of people.” (Abu Dawud 4988) Essential Communication Skills for All
thereby the hearts of men, or of people.” (Abu Dawud 4988) Essential Communication Skills for All

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Guidelines on how to be a successful program moderator:

The Qur‟an and the Sunnah give us absolutely practical principles on how to become effective public speakers for the pleasure of Allah the Almighty. The following are the Qur‟anic Ayat and the authentic Ahadith on effective public speaking:

1. Sincerely intend to dedicate your speech to Allah so that He will accept it as a good deed, worthy of supreme rewards especially in the Life Hereafter:

“And they have been commanded no more than this: to worship Allah, offering Him sincere devotion, being True (in Faith); establish regular prayer; and to give Zakat. And that is the Religion Right and Straight.” (Qur„an 98:5)

„Umar ibn Al-Khattab (r.a.) said: I heard Allah‟s Messenger (s.a.w.s.) saying, “The reward of deeds depends upon the intentions and every person will get the reward according to what he has intended. Thus he whose migration was for Allah and His Messenger (s.a.w.s.), his migration had been for Allah and His Messenger (s.a.w.s.), and he whose migration was to achieve some worldly benefit or take some woman in marriage, his migration had been for that for which he migrated.” (Bukhari 1/1 and Muslim 3/ 4692)

for that for which he migrated.” (Bukhari 1/1 and Muslim 3/ 4692) Essential Communication Skills for
for that for which he migrated.” (Bukhari 1/1 and Muslim 3/ 4692) Essential Communication Skills for

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2. Pray and aspire for knowledge, wisdom and eloquent speech:

Allah (s.w.t.) is the One who gives knowledge (12:22, 17:107, 18:65 and 58:11), wisdom (2: 269 and 38:20) and eloquent speech (41:21 and 55:4) to whom He pleases. We should pray to Him for knowledge, wisdom and eloquent speech so we can effectively convey Islam to others. The Prophet (s.a.w.s.) stresses the effect of eloquent speech in influencing people when he compares it to magic:

„Abdullah Ibn Umar (r.a.) narrated that two men came from the East and addressed the people who wondered at their eloquent speeches. On that Allah‟s Messenger (s.a.w.s.) said, “Some eloquent speech is as effective as magic.” (Bukhari 7/662)

As much as possible we must aspire for effective public speaking or eloquent speech. We should remember that by His Will, His Messengers, especially Prophet Muhammad (s.a.w.s.), and other Muslim Du„at succeeded in conveying Islam:

“Truly, Allah will admit those who believe and work righteous deeds, to Gardens beneath which rivers flow. They shall be adorned therein with bracelets of gold and pearls; and their garments there will be of silk. For they have been guided (in this life) to the purest of speeches; they have been guided to the Path of Him Who is Worthy of (all) Praise.” (Qur„an 22:23-24)

Path of Him Who is Worthy of (all) Praise.” (Qur„an 22:23 -24) Essential Communication Skills for
Path of Him Who is Worthy of (all) Praise.” (Qur„an 22:23 -24) Essential Communication Skills for

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Abû Hurairah (r.a.) narrated that the Prophet (s.a.w.s.) said, “I have been given the keys of eloquent speech and given victory with awe

(cast into the hearts of the enemy)

(Bukhari 9/127)

In our invocations especially in the Tahajjud (midnight) prayers and before our public speaking we should include the following supplications:

“Rabbiy zidni ilma.” (“O My Rabb (Cherisher and Sustainer)! Increase me in Knowledge.” ) (Qur„an 20:114)

Rabbi “

llisaaniy, yafqahu qawliy.” (“

Ease My task for me; and remove the impediment from my speech, so

ishrahliy ssadriy wa yasirliy amriy, wahlol „uqdattammin

my Rabb! Expand me my breast.

O

they may understand what I say.”) (Qur„an 20:25-28)

“Rabbi habli hukmaw walhiqniy bissaalihiyn, waj-„aliy lisana ssidqin fiyl akhirin, waj-„alniy miw warathati jannatin na„im.” (“O my Rabb (Cherisher and Sustainer)! Bestow wisdom on me, and join me with the righteous; grant me honorable mention on the tongue of truth among the latest (generations); and make me one of the inheritors of the Garden of Bliss.”) (Qur‟an, Ash-Shu„araa 26:83-85)

of the Garden of Bliss.”) (Qur‟an, Ash - Shu„araa 26:83 -85) Essential Communication Skills for All
of the Garden of Bliss.”) (Qur‟an, Ash - Shu„araa 26:83 -85) Essential Communication Skills for All

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Umm Salamah narrated that the Prophet (s.a.w.s.) used to say after the dawn prayer, “Allahuma iniy nas-aluka ilman nafian, „amalan mutakabalan wa rizkan tayyiban.” (“O Allah, I ask You for beneficial knowledge, acceptable action, and good provision.”) (Tirmidhi 2487, Ahmad and Ibn Majah)

Note that when we supplicate during our prayers, we should do it Arabic. This is the Sunnah, which we need to follow for our prayers (and hence, invocations) to be accepted.

We need to see to it that Allah the Most Gracious, the Most Merciful will accept our invocations for effective public speaking. When Allah blesses us by His Grace with a developed personality, gifted with knowledge, wisdom and eloquence of speech we can easily convey Islam to the non-Muslims, who will, Insha Allah, accept our invitation.

3. Plan and prepare what to say and how to say it.

Effective public speaking requires effective planning and preparation. We should never deliver public speech hastily. We have to plan it with great deliberation and care:

speech hastily. We have to plan it with great deliberation and care: Essential Communication Skills for
speech hastily. We have to plan it with great deliberation and care: Essential Communication Skills for

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Abdullah Bin Sarjis (r.a.) narrated that the Prophet (s.a.w.s.) said, “A good manner of conduct, deliberation and moderation are a twenty- fourth part of prophecy.” (Tirmidhi 5059)

Al Wazi bin Zari‟ (r.a.) narrated that “…The Prophet (s.a.w.s.) said to him (al-Mundhir al-Ashajj): “You have two characteristics which Allah likes: gentleness and deliberation.” He asked, Have I acquired them or has Allah created (them in) my nature? He replied, No, Allah has created (them) in your nature. He then said: “Praise be to Allah Who has created in my nature two characteristics which Allah and His Messenger like.” (Abu Dawud 5206)

As speakers, we need more time to plan out what to say and how to deliver our speech/lecture. We must see to it that we organize our speech in scholarly manner by quoting relevant sources especially from the Qur‟an and the Sunnah. We have to let the words of Allah (s.w.t) and His Messenger (s.a.w.s.) strike the hearts and minds of the audience. We must organize our speech in such a way that the audience will find it interesting as it gives guidance, glad tidings/inspirations and/or admonitions to them. This is in accordance with the Sunnah of the Prophet (s.a.w.s.):

and We sent you (O Muhammad) but to give Glad Tidings (to the Believers) and to warn (sinners).” (Qur„an 17:105)

(to the Believers) and to warn (sinners).” (Qur„an 17:105) Essential Communication Skills for All Muslims 76
(to the Believers) and to warn (sinners).” (Qur„an 17:105) Essential Communication Skills for All Muslims 76

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“ Yet you (O Muhammad) were sent as a Mercy from your Rabb to

give warning to a people to whom no Warner had come before you in order that they may receive admonition.” (Qur„an 28:46)

After the organization, see to it that you will have a good mastery of the subject matter. Read, study or remember what to say so that you will speak with confidence before the audience. Indeed, it is imperative for us to plan but we have to acknowledge that Allah is the best of planners (3:54 and 8:30). Thus, we have to pray for His help to bless our plan because “when He has decreed a plan He but only say „Be‟ and it is!” (3:47) and that, He does command according to His Will and plan (Qur„an 5:1).

4. Have a good pleasing personality by being neat and wearing modest cloth that is appropriate for the occasion:

“O children of Adam! Wear your beautiful apparel at every time and place of prayer: eat and drink: but waste not by excess, for Allah loves not the wasters.” (7:31)

Abdullah ibn Abbas (r.a.) narrated that when the Haruriyyah made a revolt, I came to Ali (r.a.). He (r.a.) said: “Go to these people. I then put on the best suit of the Yemen.” Abu Zumayl (a transmitter) said:

“Ibn Abbas was handsome and of imposing countenance.” Ibn Abbas (r.a.) said: “I then came to them and they said: „Welcome to you, Ibn

said: “I then came to them and they said: „Welcome to you, Ibn Essential Communication Skills
said: “I then came to them and they said: „Welcome to you, Ibn Essential Communication Skills

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Abbas! What is this suit of clothes?‟” I said: “Why are you objecting to

me? I saw over the Messenger of Allah the best suit of clothes.” Dawud, 4026)

(Abu

Jabir ibn Abdullah (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) paid visit to us, and saw a disheveled man whose hair was disordered. He said: “Could this man not find something to make his hair lie down? He saw another man wearing dirty clothes and said:

Could this man not find something to wash his garments with?” (Abu Dawud, 4051, Tirmidhi 4351, Ahmad and Nasa„i)

Sahl Ibn al-Hanzaliyyah (r.a.)

(s.a.w.s.) said: “You are coming to your brethren; so tidy your mounts and tidy your dress, until you are like a mole among the people. Allah does not like obscene words or deeds, or do intentional

committing of obscenity.” (Abu Dawud, 4078)

that Allah‟s Messenger

narrated

Abdullah ibn Amr ibn al-„As (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) said, “Eat, drink, give sadaqah and wear clothes so long as neither prodigality nor pride is mixed up with it.” (Tirmidhi 4381, Ahmad, Nasa„i and Ibn Majah)

5. Start your speech with the mention of Allah‟s Name and Glory.

5. Start your speech with the mention of Allah‟s Name and Glory. Essential Communication Skills for
5. Start your speech with the mention of Allah‟s Name and Glory. Essential Communication Skills for

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We should remember Allah (s.w.t.) by praising Him before, during and after our Da‟wah/public speech. This will make us more closer to Him and thus, be successful in our public speech. It is Sunnah to start our lecture/speech with praises to Allah (s.w.t.) as narrated in the following Hadith:

Abdullah Bin Mas`ud (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) taught us the address in case of some need: “Innal hamdalillahi ta‟alaa nahmaduho, wa nasta‟yno bihi, wa nastaghfiruh, wa na‟udo billahi ta‟ala min shoroori anfosinaa, wa sayhaati a‟malinaa may yahdihillahi ta‟ala falaa modhillah, wa may yudhlil falaa hadii yalah, wa ashadu al laillaha ila Allah wahdahu laa shariikalah. Wa ashadu

ana Muhammad „abduhu wa rasuluh

(“Praise be to Allah from

Whom we ask help and pardon, and in Whom we take refuge from the evils within ourselves. He whom Allah guides has no one who can lead him astray, and he whom He leads astray has no one to

guide him. I testify that there is no god but Allah, and I testify that

Muhammad is His servant and Messenger

”)

(Abû Dawûd 2113)

Or you may start your talk with the following brief praise and invocation for peace to the Prophet (s.a.w.s.):

“Al-Hamdulillahi Rabbul „Aalameen, wa Salaatu was Salaamu „ala Nabeeyyina Muhammad, wa „alaa aalihi wa Sahbihi, wa man taba„a Sunnatihi ilaa Yawmiddeen.” (All Praise be to Allah, the Rabb (Cherisher and Sustainer) of the Worlds, and Blessings and Peace

Rabb (Cherisher and Sustainer) of the Worlds, and Blessings and Peace Essential Communication Skills for All
Rabb (Cherisher and Sustainer) of the Worlds, and Blessings and Peace Essential Communication Skills for All

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upon

our

Prophet,

Muhammad,

and

upon

his

family

and

his

Companions,

and

whoever

follows

his

Sunnah,

till

the

Day

of

Judgement.”

The following Ahadith are admonitions to those who do not remember Allah (s.w.t.) before starting their public speech:

Abu Hurairah (r.a.) narrated that the Prophet (s.a.w.s.) said: “People who get up from an assembly in which they did not remember Allah will be just as if they had got up from an ass‟s corpse, and it will be a cause of grief to them.” (Abu Dawud 4837)

6. Speak with confidence.

We Muslims should have self-confidence in ourselves. As long as we know the subject matter in Islam that we are going to discuss with a certain degree of knowledge (in other words, we have the mastery of subject matter); and then turn to Allah (s.w.t.), pray for His help, we can successfully convey the message of Islam to others. We should have trust in Allah that by His Grace, we can speak with confidence in public no matter how large the audience is. The following Qur‟anic verses should inspire us to have self-confidence in ourselves:

verses should inspire us to have self-confidence in ourselves: Essential Communication Skills for All Muslims 80
verses should inspire us to have self-confidence in ourselves: Essential Communication Skills for All Muslims 80

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“You are the best of peoples, evolved for mankind. You enjoin what

is right, forbid what is wrong, and believe in Allah

(Qur„an 3:110)

“Who is better in speech than one who calls (men) to Allah, works righteousness, and says, „I am of those who bow in Islam (i.e. Muslims)?” (Qur„an 41:33)

7. Speak with certain knowledge. Be scholarly in your talk by giving proofs from the Qur‟an and authentic Ahadith:

Tariq (r.a.) narrated that the Prophet (s.a.w.s.) said, “The best talk is Allah‟s Book (Qur‟an), and the best guidance is the guidance of Muhammad.” (Bukhari 8/120)

Abdullah (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) said, “The best talk (speech) is Allah‟s Book (Qur‟an) and the best way is the way of Muhammad. And the worst matters are the heresies (those new things which are introduced into the religion). And whatever you have been promised will surely come to pass, and you cannot escape (it).” (Bukhari 9/382)

Abdullah bin Mas„ud (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) said, “Do not wish to be like anybody except in two cases: The case of a man whom Allah has given wealth and he spends it in the right

of a man whom Allah has given wealth and he spends it in the right Essential
of a man whom Allah has given wealth and he spends it in the right Essential

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way; and that of a man whom Allah has given religious wisdom (i.e., Qur‟an and Sunnah) and he gives his verdicts according to it and teaches it. (to others i.e., religious knowledge of Qur‟an and the Sunnah).” (Bukhari 1/73, 9/419 and 9/255)

„Abdullah ibn „Amr (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) said, “Knowledge consists of three things: the decisive Verses (Qur‟an), authentic Ahadith and prescriptions rightly deduced from the two. What is beside them is superfluous.” (Ibn Majah 1/54)

„Abdullah ibn Amir ibn Al-As (r.a.) narrated that the Prophet (s.a.w.s.) said, “Knowledge has three categories; anything else is extra; a precise Verse, or an established Sunnah (practice), or a firm obligatory duty.” (Abu Dawud 2879)

8. Always speak the Truth and refrain from falsehood or lies:

“And he who brings the Truth and he who confirms (and supports) itsuch are the men who do right. They shall have all that they wish for, with their Rabb. Such is the reward of those who do good: so that Allah will remit from them (even) the worst in their deeds and give them their reward according to the best of what they have done.” (Qur„an 39:33-35)

according to the best of what they have done.” (Qur„an 39:33 -35) Essential Communication Skills for
according to the best of what they have done.” (Qur„an 39:33 -35) Essential Communication Skills for

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“That Allah may reward the people of Truth for their Truth, and punish the Hypocrites if He wills, or turn to them in Mercy; for Allah is Most Forgiving, Most Merciful.” (Qur„an 33:24)

“Shall I inform you (o people) on whom it is that the evil ones descend? They descend on every lying wicked person (into whose ears) they pour hearsay vanities and most of them are liars.” (Qur„an

26:221-223)

“O you who believe! Keep your duty to Allah and fear Him, and speak (always) the Truth, He will direct you to do righteous good deeds and will forgive you your sins. And whosoever obeys Allah and His Messenger, he has indeed achieved a great success.” (Qur„an

33:70-71)

Kuraym ibn Fatik (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) offered the Fajr (early morning) prayer. When he finished it, he stood up and said three times: “False witness has been made equivalent to attributing a partner to Allah.” He then recited: “So avoid the abomination of idols and avoid speaking falsehood as people pure of faith to Allah, not associating anything with Him.” (Abû Daud

3592)

Abû Umamah Sa„d ibn Abi

Messenger

Waqqas (r.a.) narrated that

with

(s.a.w.s.)

said,

“A

believer

is

stamped

Allah‟s

all

the

that with (s.a.w.s.) said, “A believer is stamped Allah‟s all the Essential Communication Skills for All
that with (s.a.w.s.) said, “A believer is stamped Allah‟s all the Essential Communication Skills for All

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characteristics except treachery and falsehood.” Ahmad)

(Tirmidhi

4860 and

„Abdullah ibn „Amr (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) said, “If you have four characteristics, whatever worldly advantage passes you by does not matter to you: keeping a trust, speaking the truth, a good character, and abstemiousness in food.” (Tirmidhi 5222, Ahmad and Bayhaqi)

„Abdur Rahman ibn Abi Qurad (r.a.) narrated that the Prophet (s.a.w.s.) performed ablution one day and his Companions began to wipe themselves with the water he had used. The Prophet (s.a.w.s.) asked them what induced them to do that. And when they replied that it was love for Allah and His Messenger, he r said, “If anyone is pleased to love Allah and His Messenger, or rather to have Allah and His Messenger love him, he should speak the truth when he tells anything; fulfill his trust when he is put in a position of trust; and be a good neighbor.” (Tirmidhi 4990 and Bayhaqi)

Abû Dharr (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) said, “He has been successful whose heart Allah has made sincere towards faith, whose heart He has made free from unbelief, his tongue truthful, his soul calm, his nature straight, whose ear He has made attentive and his eye observant. The ear is a funnel and the eye is a repository for what the heart learns. He is successful whose heart is made retentive. ” (Tirmidhi 5200, Ahmad and Bayhaqi)

whose heart is made retentive. ” (Tirmidhi 5200, Ahmad and Bayhaqi) Essential Communication Skills for All
whose heart is made retentive. ” (Tirmidhi 5200, Ahmad and Bayhaqi) Essential Communication Skills for All

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Ubadah ibn as-Samit (r.a.) narrated that the Prophet (s.a.w.s.) said, “If you guarantee me six things on your part I shall guarantee you Paradise. Speak the truth when you talk, keep a promise when you make it, when you are trusted with something fulfill your trust, avoid sexual immorality, lower your eyes, and restrain your hands from injustice.” (Tirmidhi 4870, Ahmad and Bayhaqi)

9. Be friendly in your approach:

Abû Hurairah (r.a.) narrated that the

believer is friendly, and there is no good in one who is neither

friendly nor is treated in a friendly way.” (Tirmidhi Ahmad)

Prophet (s.a.w.s.) said, “A

4995 and

„aishah narrated that a man asked permission to see the Prophet (s.a.w.s.), and the Prophet (s.a.w.s.) said, “He is a bad member of the tribe.” When he entered, Allah‟s Messenger (s.a.w.s.) treated in a frank and friendly way and spoke to him. When he departed, I said, “Allah‟s Messenger! When he asked permission, you said, “He is a bad member of the tribe; but when he entered, you treated him in a frank and friendly way.” Allah‟s Messenger (s.a.w.s.) replied, “aishah! Allah does not like the one who is unseemly and lewd in his language.” (Abû Dawûd 4774)

one who is unseemly and lewd in his language.” (Abû Dawûd 4774) Essential Communication Skills for
one who is unseemly and lewd in his language.” (Abû Dawûd 4774) Essential Communication Skills for

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Yazid bin Na„mah (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) said, “When a man makes another his brother, he should ask him his name, his father‟s name and the stock from which he comes, for it binds friendship more closely.” (Tirmidhi 5020)

10. In the course of your talk, always remember Allah (s.w.t.) the Almighty. Mention His Name and praise Him:

“Then do you remember Me, I will remember you. Be grateful to Me and reject not faith.” (2:152)

Abu Musa (r.a.) narrated that the Prophet (s.a.w.s.) said, “The example of the one who celebrates the Praises of his Rabb (Allah) in comparison to the one who does not celebrate the Praises of his Rabb, is that of a living creature compared to a dead one.” (Bukhari 8/416)

Abu Hurairah (r.a.) narrated that the Prophet (s.a.w.s.) said, “Allah will give shade to seven (types of people) under His Shade (on the Day of Resurrection). One of them will be a person who remembers Allah and his eyes are then flooded with tears.” (Bukhari 8/486)

“Abu Hurairah (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) as saying that “Allah, the Exalted and Glorious, says: `I am near to the thought of My servant as he thinks about Me, and I am with him as

the thought of My servant as he thinks about Me, and I am with him as
the thought of My servant as he thinks about Me, and I am with him as

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he remembers Me. And if he remembers Me in his heart, I also remember him in My Heart. And if he remembers Me in assembly I remember him in assembly, better than his (remembrance). And if he draws near Me by the span of a palm, I draw near him by the cubit, and if he draws near Me by the cubit I draw near him by the space (covered by) two hands. And if he walks towards Me, I rush towards him.‟” (Muslim 4/ 6471)

Samurah Bin Jundab (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) said, “The most beloved words to Allah are the following four phrases, SubhanAllah, Alhamdu lillah, La_ ila ha illa Allah, Allahu

Akbar. (Glory be to Allah, All Praises be to Allah. There is no deity

it does not matter which of them

but Allah, Allah‟s the greatest.) you start with.” (Muslim 5329)

Abdullah ibn Umar (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) said, “Do not speak much without mentioning Allah, for much talk without mention of Allah produces hardness of heart, and the one who is farthest from Allah is he who has a hard heart.” (Tirmidhi

2274)

11.

Every time you mention the Prophet‟s

name, invoke salam to

him.

time you mention the Prophet‟s name, invoke salam to him. Essential Communication Skills for All Muslims
time you mention the Prophet‟s name, invoke salam to him. Essential Communication Skills for All Muslims

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It is a must that every time we hear the Prophet‟s name, we should say: (s.a.w.s.) “Salallahu „alayhi wasalam” (“May the peace and blessings of Allah be upon him.”). Allah, the Exalted, commands:

“Verily, Allah sends blessings upon the Prophet, and His angels ask Allah to bless him. O you who have believed, ask Allah to send blessings upon him, and (you) greet him with peace.” (Qur„an 33:56)

The following Ahadith should inspire us to supplicate to Allah to send peace and blessings to His Messenger (s.a.w.s.):

Abdullah Bin Amr Bin Al As (r.a.) narrated: Allah‟s Messenger (s.a.w.s.) said, “ When you hear the Mu„adhdhin, repeat what he says. Then invoke a blessing on me, for everyone who invokes a blessing on me will receive ten blessings from Allah. Then beg from Allah al-Wasilah for me, which is a rank in Paradise fitting for only one of Allah‟s Servants, and I hope that I may be that one. If anyone who asks that I be given the Wasilah, he will be assured of my intercession.” (Muslim 747)

Abu Humaid As -Saidi (r.a.) narrated that the people asked, “O Allah‟s Messenger! How shall we (ask Allah to) send blessings on you?" Allah‟s Messenger replied, “Say: Allahumma salli `ala Muhammadin wa azwajihi wa dhurriyatihi kama sallaita `ala Ali Ibrahima wa barik `ala Muhammadin wa azwajihi wa dhurriyatihi

`ala Ali Ibrahima wa barik `ala Muhammadin wa azwajihi wa dhurriyatihi Essential Communication Skills for All
`ala Ali Ibrahima wa barik `ala Muhammadin wa azwajihi wa dhurriyatihi Essential Communication Skills for All

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kama barakta `ala Ali-Ibrahima, innaka Hamidun Majid (O Allah! Send Your Mercy on Muhammad and on his wives and on his offspring, as You sent Your Mercy on Abraham‟s family; and send Your Blessings on Muhammad and on his offspring, as You sent Your Blessings on Abraham‟s family, for You are the Most Praiseworthy, the Most Glorious)” (Bukhari 4/588)

Anas Bin Malik (r.a.) narrated: Allah‟s Messenger (s.a.w.s.) said, “He who invokes one blessings upon me, Allah will shower ten blessings upon him and obliterate ten (of his) sins and elevate him by ten ranks.” (Tirmidhi 922 and Nasa„i)

Abdullah Bin Amr (r.a.) narrated: He who invokes blessings upon Allah‟s Messenger once, Allah and His Angels shower seventy blessings upon him.” (Tirmidhi 935 and Ahmad)

12. Be humble in your speech and avoid boasting:

“For Muslim men and women, for believing men and women, for devout men and women, for true men and women, for men and women who are patient and constant, for men and women who humble themselves, for men and women who give in charity, for men and women who fast (and deny themselves), for men and women who guard their chastity, and for men and women who engage much

women who guard their chastity, and for men and women who engage much Essential Communication Skills
women who guard their chastity, and for men and women who engage much Essential Communication Skills

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in Allah‟s praise for them has Allah prepared forgiveness and great reward.” (Qur„an 33:35)

Haritha bin Wahb (r.a.) narrated that according to Al-Khuzai the Prophet (s.a.w.s.) said, “Shall I inform you about the people of Paradise? They comprise every obscure unimportant humble person, and if he takes Allah‟s oath that he will do that thing, Allah will fulfill his oath (by doing that). Shall I inform you about the people of the Fire? They comprise every cruel, violent, proud and conceited person.” (Bukhari 8/97 and 8/651)

Iyad ibn Himar (al-Mujashi„i) (r.a.) narrated that the Prophet (s.a.w.s.) said: “Allah has revealed to me that you must be humble, so that no one oppresses another and boasts over another.” (Abû Dawûd 4877)

Jabir ibn Abdullah (r.a.) narrated that the Prophet (s.a.w.s.) said: “On the Day of Judgment the dearest and closest to me, as regards my company, will be those persons who will bear the best moral character. Those among you, who talk with affectation and are given to boasting, will be the most repugnant to me and farthest from me on the Day of Judgment. The Companions submitted: “O Messenger of Allah! What is meant by the word „Mutafayhiqun‟"? The Prophet (s.a.w.s.) said: “Those given to boasting.” (Tirmidhi 631)

Prophet (s.a.w.s.) said: “Those given to boasting.” (Tirmidhi 631) Essential Communication Skills for All Muslims 90
Prophet (s.a.w.s.) said: “Those given to boasting.” (Tirmidhi 631) Essential Communication Skills for All Muslims 90

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13. Speak good words and do not insult:

“O you who believe! Be not like those who hurt Moses but Allah cleared him of the (calumnies) they had uttered; and he was honorable in Allah‟s sight. O you who believe! Fear Allah and (always) say a word directed to the Right. That He may make your conduct whole and sound and forgive you your sins. And whoever obeys Allah and His Messenger has already attained a great achievement (Paradise).” (Qur„an 33:69-71)

„Abdullah bin „Amr (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) neither talked in an insulting manner nor did he ever speak evil intentionally. He used to say, “The most beloved to me amongst you is the one who has the best character and manners.” (Bukhari 5/104)

Abu Hurairah (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) said, “Anybody who believes in Allah and the Last Day should not harm his neighbor. Anybody who believes in Allah and the Last Day should entertain his guest generously. And anybody who believes in Allah and the Last Day should talk what is good or keep quiet (i.e. abstain from all kinds of evil and dirty talk).” (Bukhari 8/47 and

8/482)

Abu Hurairah (r.a.) narrated that the Prophet (s.a.w.s.) said, “Beware of suspicion (about others), as suspicion is the falsest talk. Do not spy

suspicion (about others), as suspicion is the falsest talk. Do not spy Essential Communication Skills for
suspicion (about others), as suspicion is the falsest talk. Do not spy Essential Communication Skills for

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upon each other, and do not listen to the evil talk of the people about others„ affairs. And do not have enmity with one another, but be ”

brothers

(Bukhari 7/74)

Bilal bin Al-Harith (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) said, “A man speaks a good word, not realizing its worth, for which Allah records for him His good pleasure till the day he meets Him. A man also speaks an evil word not realizing its importance for which Allah records for him His displeasure till the day he meets Him.” (Tirmidhi 4833 and Ibn Majah)

Abdul Malik Al-Ash„ari (r.a.) and Ali ibn AbuTalib (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) said: “There is in the Paradise an apartment, the exterior of which can be seen from its interior, and the interior of which can be seen from its exterior. Such apartments have been prepared for those who are polite in talk, provide food (to the needy), fast frequently and observe the Tahajjud prayer when the people are asleep.” (Tirmidhi 1232, Ahmad, Bayhaqi transmitted it in Shu„ab al-Iman. Tirmidhi transmitted something similar from Ali. In his version the words are: He who is sweet in talk.)

Abdullah bin Mas„ûd (r.a.) narrated that the Prophet (s.a.w.s.) said, “A believer does not taunt, curse, abuse or talk indecently.” (Tirmidhi 1740)

does not taunt, curse, abuse or talk indecently.” (Tirmidhi 1740) Essential Communication Skills for All Muslims
does not taunt, curse, abuse or talk indecently.” (Tirmidhi 1740) Essential Communication Skills for All Muslims

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The following Hadith shows how the Prophet (s.a.w.s.) used Hikmah by not insulting anyone or hurting other‟s feeling:

Anas bin Malik (r.a.) reported that a person said, “O Allah‟s Messenger (s.a.w.s.)! Where is my father?” He (s.a.w.s.) said, “(He) is in the Fire.” When he turned away, he (s.a.w.s.) called him and said, “Verily, my father and your father are in the Fire.” (Muslim 1/398)

14. Avoid useless talk, discussion, argumentation and debate:

“The Believers must (eventually) win through those who humble

themselves in their prayers; who avoid vain talk

(Qur„an 23:1-3)

“And do not argue with the People of the Book (the Jews and the Christians) unless it be in a way that is better, save with such of them as do wrong. But say (to them), „We believe in the Revelation which has been sent down to us and in that which has been sent down to you. Our God and your God is One; and it is to Him we submit (in Islam).‟” (Qur„an 29:46)

“And (ask) of the Sinners: „What led you into Hell-Fire?‟ They will say: „We were not of those who prayed, nor were we of those who fed the indigent; but we used to talk vanities with vain talkers; And we

the indigent; but we used to talk vanities with vain talkers; And we Essential Communication Skills
the indigent; but we used to talk vanities with vain talkers; And we Essential Communication Skills

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used to deny the Day of Judgment until there came to us (the Hour) that is certain.‟" (Qur„an 74:41-47)

Abû ‟Umamah (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) said, “No one who has once found the right way, ever goes astray except through dispute.” Then Allah‟s Messenger (s.a.w.s.) recited this verse, “They set it forth to you only by way of disputation. Nay! But, they are contentious people (43:58).” (Tirmidhi 180 and Ibn Majah)

Mughirah bin Shu‟bah (r.a.) narrated that the Prophet (s.a.w.s.) said,

has hated for you (1) vain, useless talk, or that you talk too

much about others, (2) to ask too many questions, (in disputed religious matters) and (3) to waste the wealth (by extravagance).” (Bukhari 3/591)

Allah “

„Abdullah bin „Umar (r.a.) narrated, “I went to Allah‟s Messenger (s.a.w.s.) in the morning and he heard the voice of two persons who had an argument with each other about a verse. Allah‟s Messenger (s.a.w.s.) came to us (and) the (signs of) anger could be seen on his face. He said, “Verily, the (people) before you were ruined because of their disputation in the Book.” (Muslim 6443)

Abû Namlah Al-Ansari (r.a.) narrated that Allah‟s Messenger (s.a.w.s.) said, “Whatever the People of the Book tell you, do not verify them, nor falsify them, but say: „We believe in Allah and His

verify them, nor falsify them, but say: „We believe in Allah and His Essential Communication Skills
verify them, nor falsify them, but say: „We believe in Allah and His Essential Communication Skills

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Messenger. If it is false, do not confirm it, and if it is right, do not falsify it.‟” (Abû Dawûd 3637)

We should go for lectures and seminars where Muslims and non- Muslims are invited in a friendly atmosphere. We should convey to the audience especially the non-Muslims the Oneness of Allah. They must know that Allah is the Only True God of all mankind. He is our Creator and the Only One Who guides people to Islam. The best way to know Him is to read His Book, the glorious Qur‟an.

The Qur‟an is the Only Book of Truth from Allah (32:2-3; 22:54) that has been preserved in a Tablet or in a Book well guarded (85:21-22). No one can ever change it (6:115). Allah (s.w.t.) has promised to protect it from any form of human manipulation (15:9). The most varied and complete subjects of the Qur‟an, beyond man‟s ability to produce, makes it miraculously unique and inimitable. It is the only Book wherein Allah instructs mankind to follow it for guidance (6:155; 39:18). Part of Allah‟s guidance is His commandment to all mankind to obey His Messenger (s.a.w.s.) (Qur‟an 47:33).

The Prophet (s.a.w.s.) is the best example for mankind to follow (33:21). To be successful, we should confine our topics and discussions on Islamic teachings by making use of the Qur‟an and the Sunnah as the Sources of Divine Truth. We should invite the non- Muslims to Islam with beautiful preaching instead of argumentation and debate. In this kind of presentation of Islam or Da‟wah, we allow

debate. In this kind of presentation of Islam or Da‟wah, we allow Essential Communication Skills for
debate. In this kind of presentation of Islam or Da‟wah, we allow Essential Communication Skills for

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the Angels, instead of Satan (and his followers) to be surrounding us. They will be happy with us and help us pray to Allah (S.W.T.) that we succeed in our Da‟wah.

15. Explain the meaning and excellence of Islam: its rationality, completeness, practicality, and other excellent qualities in the most logical and simple way. Always stress that indeed, Islam is easy.

Allah “

(s.w.t.) ntends every facility for you; He does not want to ”

(Qur„an 2:185)

put you to difficulties

“But whoever believes and works righteousness he shall have a goodly reward and easy will be his task as We order it by Our command.” (Qur„an 18:88)

Anas bin Malik (r.a.) narrated that the Prophet (s.a.w.s.) said, “Make things easy for the people, and do not make it difficult for them, and make them calm (with glad tidings) and do not repulse (them).” (Bukhari 8/146)

Abu Hurairah (r.a.) narrated that the Prophet (s.a.w.s.) said, “Religion is very easy and whoever overburdens himself in his religion will not be able to continue in that way. So you should not be extremists, but try to be near to perfection and receive the good

be extremists, but try to be near to perfection and receive the good Essential Communication Skills
be extremists, but try to be near to perfection and receive the good Essential Communication Skills

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tidings that you will be rewarded; and gain strength by worshipping in the mornings, the nights.” (Bukhari 1/38)

16. If the non-Muslims try to counter-argue by claiming that their

religion also teaches the same or even better, ask for concrete proof or

evidence:

“And they say: „None shall enter Paradise unless he be a Jew or a Christian.‟ Those are their (vain) desires. Say: „Produce your proof if you are truthful.‟” (Qur„an 2:111)

If any,

after this invent a lie and attribute it to Allah, they are indeed unjust wrong-doers.” (Qur„an 3:93-94)

Say:

„Produce the Torah and recite it, if you are truthful.‟

“Or have they taken for worship (other) gods besides Him? Say:

„Bring your convincing proof, this is the Reminder for those with me and the Reminder for those before me.‟ But most of them know not the Truth, so they turn away.‟” (Qur„an 21:24)

17. Make use of parables and similitude that may give admonition:

“See you not how Allah sets forth a parable? A goodly Word like a goodly tree, whose root is firmly fixed, and its branches (reach) to the

tree, whose root is firmly fixed, and its branches (reach) to the Essential Communication Skills for
tree, whose root is firmly fixed, and its branches (reach) to the Essential Communication Skills for

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sky. It brings forth its fruit at all times, by the leave of its Rabb and Allah sets forth parables for men, in order that they may receive admonition. And the parable of an evil Word is that of an evil tree. It is torn up by the root from the surface of the earth. It has no stability. Allah will establish in strength those who believe, with the Word that stands firm, in this world and in the Hereafter; but Allah will leave to stray those who do wrong. Allah does what He wills.” (Qur„an 14:24-

27)

“We have put forth for men, in the Qur‟an every kind of parable, in order that they may receive admonition.” (39:27)

18. Refrain from making people bored:

„Abdullah bin Mas„ûd (r.a.) narrated that the Prophet (s.a.w.s.) used to take care of us in preaching by selecting a suitable time, so that we might not get bored.” (Bukhari 1/68)

Abû Wa„il Shaqiq bin Salamah (r.a.) narrated that „Abdullah bin Mas„ûd (r.a.) used to give a religious talk to the people on every Thursday. Once a man said, “O Aba „Abdar-Rahman! (By Allah) I wish if you could preach us daily.” He replied, “The only thing which prevents me from doing so, is that I have to bore you, and I take care of you in preaching by selecting a suitable time just as the Prophet

of you in preaching by selecting a suitable time just as the Prophet Essential Communication Skills
of you in preaching by selecting a suitable time just as the Prophet Essential Communication Skills

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(s.a.w.s.) used to do with us, for fear of making us bored.” (Bukhari 1/70 and Muslim)

„Ikrimah bin Abi Jahl (r.a.) narrated that „Abdullah bin „Abbast said, “Preach to the people once a week, and if you won‟t, then preach them twice; but if you want to preach more, then let it be three times (a week only) and do not make the people fed-up with this Qur‟an. If you come to some people who are engaged in a talk, don„t start interrupting their talk by preaching, lest you should cause them to be bored. You should rather keep quiet, and if they ask you, then preach to them at the time when they are eager to hear what you say. And avoid the use of rhymed prose in invocation for I noticed that Allah‟s Messenger (s.a.w.s.) and his Companions (r.a.) always avoided it.” (Bukhari 8/349)

19. Deliver the lecture briefly but precisely with eloquence in order to arouse the listeners‟ interest:

„Abdullah bin Umar (r.a.) narrated that two men came from the East and addressed the people who wondered at their eloquent speeches. On that Allah‟s Messenger (s.a.w.s.) said, “Some eloquent speech is as effective as magic.” (Bukhari 7/622)

Abû Wa„il Shaqiq bin Salamah (r.a.) narrated that „Ammar delivered to us (the audience) the sermon. It was short and eloquent. When he

to us (the audience) the sermon. It was short and eloquent. When he Essential Communication Skills
to us (the audience) the sermon. It was short and eloquent. When he Essential Communication Skills

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(„Ammar) descended (from the pulpit) we said to him, “O Abul Yaqzan, you have delivered a short and eloquent sermon. Would that you had lengthened (the sermon).” He said, “I have heard Allah‟s Messenger (s.a.w.s.) as saying: “The lengthening of prayer by a man and the shortness of the sermon is the sign of his understanding (of faith). So lengthen the prayer and shorten the sermon, for there is charm (in precise) expression.” (Muslim 1889)

„Amr bin al-As (r.a.) narrated that one day when a man got up and spoke at length he (Amr bin al-„As) said, “If he had been moderate in what he said: It would have been better for him. I heard the Messenger of Allah said: „I think (or, I have been commanded) that I should be brief in what I say, for brevity is better.‟” (Abû Dawûd

4990)

20. Talk with a sense of feeling or emotion:

Anas bin Malik (r.a.) narrated that the Prophet (s.a.w.s.) said, “What is wrong with those people who look towards the sky during the prayer?” His talk grew stern while delivering this speech and he said, “They should stop (looking towards the sky during the prayer); otherwise their eye-sight would be taken away.” (Bukhari 1/717)

„Abdullah bin Mas„ûd (r.a.) narrated that the Prophet (s.a.w.s.) said, “I know the person who will be the last to come out of the (Hell) Fire,

know the person who will be the last to come out of the (Hell) Fire, Essential
know the person who will be the last to come out of the (Hell) Fire, Essential

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and the last to enter Paradise. He will be a man who will come out of the (Hell) Fire crawling, and Allah will say to him, „Go and enter Paradise.‟ He will go to it, but he will imagine that it had been filled, and then he will return and say, „O my Rabb, I have found it full.‟ Allah will say, „Go and enter Paradise, and you will have what equals the world and ten times as much (or you will have as much as ten times the like of the world).‟ On that, the man will say, „Do you mock at me (or laugh at me) though You are the King?‟” I saw Allah‟s Messenger (s.a.w.s.) (while saying that) smiling that his premolar teeth became visible. It is said that he will be the lowest in degree amongst the people of Paradise. (Bukhari 8/575)

Jabir bin „Abdullah (r.a.) narrated that whenever Allah‟s Messenger (s.a.w.s.) delivered a sermon, his eyes would turn red. His voice would become loud. And his wrath would enhance as if he was warning (the people) against an enemy troop, saying, “It will surely attack you in the morning; it will surely attack you in the evening ” (Ibn Majah 1/45)

21. Explain things very clearly. Repeat important points (if necessary), and speak in a clear voice loud enough for the last person at the back to hear. And never talk so quickly and vaguely:

“And be moderate in your pace, and lower your voice; for the harshest of sounds without doubt is the braying of the ass.” (Qur„an

31:19)

sounds without doubt is the braying of the ass.” (Qur„an 31:19) Essential Communication Skills for All
sounds without doubt is the braying of the ass.” (Qur„an 31:19) Essential Communication Skills for All

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“Obey Allah and obey the Messenger and beware (of evil): if you do turn back, know you that it is Our Messenger‟s duty to convey (the Message) in the clearest manner.” (Qur„an 5:92)

“(We sent the Messengers) with Clear Signs and Scriptures and We have also sent down unto you (O, Muhammad) the Message; that you may explain clearly to men what is sent for them, and that they may give thought.” (Qur„an 16:44)

“How should they have the reminder. Seeing that a Messenger explaining things clearly has (already) come to them.” (Qur„an 44:13)

Anas bin Malik (r.a.) narrated that whenever the Prophet (s.a.w.s.) spoke a sentence (said a thing), he used to repeat it thrice so that the people could understand it properly from him and whenever he asked permission to enter, (he knocked the door) thrice with greeting.” (Bukhari 1/95)

„aishah (r.a.) narrated that the Prophet (s.a.w.s.) used to talk so clearly that if somebody wanted to count the number of his words, he could do so.” (Bukhari 4/768 and Muslim)

number of his words, he could do so.” (Bukh ari 4/768 and Muslim) Essential Communication Skills
number of his words, he could do so.” (Bukh ari 4/768 and Muslim) Essential Communication Skills

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„Abdullah bin „Amr (r.a.) narrated that once Allah‟s Messenger (s.a.w.s.) remained behind us in a journey. He joined us while we were performing ablution for the „Asr (afternoon) prayer which was over-due. We were just passing wet hands over our feet (not washing them properly) so the Prophet (s.a.w.s.) addressed us in a loud voice and said twice or thrice, “Save your heels from the Fire.” (Bukhari

1/96)

„aishah narrated that the Prophet (s.a.w.s.) used to talk so clearly that if somebody wanted to count the number of his words, he could do so. Narrated Urwa bin Az-Zubair: „aishah (r.a.) said (to me), “Don„t you wonder at Abu so-and-so who came and sat by my dwelling and started relating the traditions of Allah‟s Messenger intending to let me hear that, while I was performing an optional prayer. He left before I finished my optional prayer. Had I found him still there. I would have said to him, “Allah‟s Messenger never talked so quickly and vaguely as you do.‟” (Bukhari 4/768)

22. Make appropriate gestures to facilitate better understanding:

Abu Uthman (r.a.) narrated that while we were at Adharbijan, „Umar (r.a.) wrote to us: „Allah ‟s Messenger (s.a.w.s.) forbade wearing silk except this much. Then the Prophet (s.a.w.s.) approximated his two fingers (index and middle fingers) (to illustrate that) to us.‟ Zuhair (the sub-narrator) raised up his middle and index fingers.” (Bukhari

7/719)