STUDENTS COLLOQUIUM REPORT

VEHICLE LOAN
TWO-WHEELERS

SUBMITTED TO:

Dr. HIMANI JOSHI

SUBMITTED BY:

Academic Co-ordinator

Akash Thakur
Bharat Maheshwari
Dipa Shah
Girish Nair
Nikita Sanghvi
Prakash Prajapati
GROUP NO.: 6

DATE OF SUBMISSION:
24th FEB 2010

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32

ACKNOWLEDGEMENT

We extend our warmest thank and appreciation to all people who have assisted us in the
preparation of this report.

We are thankful towards the whole Stevens Business School family for providing the
infrastructure and facilities, without which our project would have not taken a shape.

We are also grateful to the respondents of our questionnaire who spared their valuable time and
obliged us by giving their co-operation and the information we needed.
We also convey my sincere gratitude to all the authors & websites from where we had collected
meaningful materials.

Finally, an honourable mention goes to our faculty members, Dr. Himani Joshi, Academic Coordinator and Ms. Neha Saxena, (Finance Management faculty) for providing us with guidelines,
suggestions, feedback & meaningful insights about the subject of study. Without helps of the
particular that mentioned above, we would face many difficulties while doing this project.

ABSTRACT
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32

The rolling growth of the two wheeler industry in India has been influencing several new
entrants to start manufacturing newer version of automobiles.
Leading banks in the public and private sector are providing two wheeler loans, right form
mopeds to motorbikes. These loans are available at attractive rates and best prices to attract new
customers.
The present study is an empirical research done on factors influencing the behaviour of the
customers towards two-wheeler loan of a selected city. A random sample was selected from the
selected areas and a questionnaire was prepared for the research process & to analyze the data.
The main findings reveal that people prefer private banks over public banks though the variation
in rates of interest is vast. Also low interest rate, small installments and long repayment are the
important features to select a bank for applying for loan. The report concludes with future bright
outlook.

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32

TABLE OF CONTENT
S. No.

PARTICULARS

PAGE NO.

1.

Acknowledgement

2.

Abstract

3.

Introduction

4.

List Of Banks In India Providing

Two-Wheelers Loan

5.

Public Bank: Bank of Baroda

6.

Private Bank: HDFC

11

7.

Research Methodology

14

8.

Findings and Analysis

15

9.

Recommendations

28

Appendix

29

Reference

32

10.
11.

PAGE

32

TABLE OF GRAPHS
Graph No.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.

Name of the Graph

Page No.

No. Of Respondents
Age Of Respondents
Profession Of Respondents
Type Of Two-Wheeler
Price Of Two-Wheeler Bought
Source Of Loan Application
Bank Selected For Taking Loan
Reason For Selecting The
Specified Bank
% Of Respondents Faced Problem
While Applying For Loan
Reason To Purchase Vehicle On
Loan
Source Of Information About
Vehicle Loan
Important Feature To Select A
Bank For Loan Application
Recommendation To Others For
Vehicle Loan

15
16
17
18
19
20
21
22
23
24
25
26
27

PAGE

32

1. INTRODUCTION
1.1 TWO WHEELERS LOANS INDIA
The surging growth of the two wheeler industry in India has been influencing several new
entrants to start manufacturing newer version of automobiles. In the last fiscal, the two wheeler
industry in the country has seen a remarkable double digit growth against the previous year. A
total of 5, 56,000 units of the automobiles were produced in India in the last financial year.
Leading two wheeler manufacturers like Bajaj Auto, Hero Honda, TVS Motor, Yamaha Motor
are continuously innovating and coming up with new two wheelers to rope in the increasing
number of potential consumers in India.
The annual sale of these various companies has also increased due to the two wheeler loans
offered by numerous financial institutions and banking organizations.
Leading banks in the public and private sector are providing two wheeler loans, right form
mopeds to motorbikes. These loans are available at attractive rates and best prices to attract new
customers. Quite a few banks are offering online loan application for the ease of prospective
clients. Private sector banks are ahead of their public sector counterparts in terms of efficiency of
application and processing of loans. On the spot loan offers are given by various banks and other
flexible schemes to suit the needs and pockets of customers.
By availing a two wheeler loan, many people in India have been able to get away with the hurdle
of huge amount of one time monetary investment. If you are taking the auto loan, then in most of
the cases you may have to give small down payment. However in some of the cases the
customers need not make any down payments at all.

1.2

Maximum Loan offered by Banks for Two Wheeler Loans

Loans are provided by banks from as low as Rs. 5000 to Rs. 150000. These loans can be paid in
easy installments. The installment period can range anywhere from six months to three years,
depending on the finance option chosen by the customer. In case of new vehicles, banks
generally finance up to a maximum of 90% of the cost of the vehicle.

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32

In case of old/second hand vehicles, banks finance up to a maximum of 85% of the value of the
vehicle. Repayment is done by Equated Monthly Installments or EMI.

1.3

Interest Charged by Bank on Two Wheeler Loans

Although Public sector banks are offering lower interest rate than their private counterparts but
they are lagging behind due to poor quality of service. Interest rates depend on the two wheeler
model, loan tenure. Interest is generally calculated on a monthly reducing balance.
Repayment is done mainly through equated monthly installments..

1.4
There are some criteria based upon which the auto loans for two-wheeler are
sanctioned:
The individuals seeking loans should have annual gross income of about INR 50,000 or
more.
The individual can be a businessman, professional or car is job holder.
Loans are provided for both new vehicles or for used two wheelers that are up to 3 year
old.
If you are a transport operator then you have to down-pay minimum margin money of
about 15 % of the invoice value, tax amount and premium of insurance for buying a brand
new three wheeler.
For a used one, you have to pay minimum margin money of about 25%. Requirement of
guarantee is not mandatory, however in some of the cases you may be asked to deposit
any collateral security.
Repayment is usually done within 60 months in equated monthly installments. The
interest rates may be higher in the private banks and private financial institutions.
One thing should be noted that all such terms and conditions may vary from one bank to
another, one financial institution to another.

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32

LIST OF BANKS IN INDIA PROVIDING

TWO-WHEELERS LOAN

2.1

The following are the list of Public Sector Banks in India

Allahabad Bank

Corporation Bank

Punjab

National

Bank
Andhra Bank

Dena Bank
State Bank of India

Bank of Baroda

IDBI Bank
Syndicate Bank

Bank of India

Indian Bank
UCO Bank

Bank of Maharastra

Indian

Overseas
Union Bank of India

Bank
Canara Bank
Oriental
Central

Bank

of

Bank

of

Commerce

United

Bank

of

India

India
Punjab & Sind Bank

Vijaya Bank

2.2

List of Private Banks in India

Bank of Punjab

Development Credit
Bank

Jammu & Kashmir

Bank

Bank of Rajasthan
Federal Bank

Karnataka Bank

HDFC Bank

Karur Vysya Bank

Centurion Bank

ICICI Bank

Laxmi Vilas Bank

City Union Bank

IndusInd Bank

South Indian Bank

Dhanalakshmi Bank

ING Vysya Bank

Catholic

Syrian

Bank

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32

 United

Western

UTI Bank

Bank
2.3

List of Foreign Banks in India

ABN-AMRO Bank

BNP Paribas Bank

JPMorgan

Chase

Bank
Abu

Dhabi

Citi Bank
Standard Chartered

Commercial Bank
Deutsche Bank

Bank

Bank of Ceylon
HSBC

PAGE

32

Public bank:

Bank Of Baroda

For those individuals who prefer to travel more

conservatively or to get to their destinations faster, a two-wheeler is as much a boon as it
is to a car owner. With newer models coming out each year, the options available to the
customer are both attractive as well as convenient.
Bank of Baroda's Two-Wheeler Loan make it possible to purchase a two-wheeler and
pay back in easy monthly instalments, thereby reducing the burden of a one-time
payment.
All resident Indians, salaried, professionals, self-employed, businessmen and farmers can
apply for this loan.
Interest rate: 12.75%(Fixed)
Processing charges: 2%.Minimum - Rs. 250/ Documents:
salaried person Application form with photograph
Identity & residence proof
Latest salary slip
Form 16
Last 6 months bank statement.
self-employed Application form with photograph
Identity & residence proof
Last 2 years income tax returns

 Last 6 months bank statement

Eligibility: Total (Income tax return for 3 years).existing deductions (pf) and proposed
installments at 60% of monthly gross salary.85% of quotation price.

 Terms & Conditions

Loan amount: Finance for a minimum of Rs. 5000 and a maximum of Rs. 1 Lakh (or
five times of the monthly income, whichever is less) can be availed of through the loan.
Down payment: Margin of 10% on loan amount.
Repayment period: The loan amount can be repaid in maximum 60 months from the
date of disbursement of loan.
As a security, the vehicle to be purchased out of the loan is to be hypothecated to the
bank.
For loan exceeding Rs. 50000, a third party guarantee and / other securities like NSC,
Share certificates, etc or a mortgage of property owned.
The vehicle will have to be insured with the bank's clause

Private bank:

4.1

ELIGIBILITY CRITERIA

HDFC

Salaried or self-employed individual

Age: between =>21 years (at the time of application) and <= 65 years (at the end of the
loan tenor)

Minimum gross income: equivalent to rs. 54,000/- p.a. If you reside in Mumbai, Delhi,
Chennai, Bangalore, Kolkata, Pune and rs. 42,000/- p.a. For all other cities

Residing for atleast 1 year in the city

Atleast 1 year at the given residence address (in case of transfer from other location with
less than 1 year at current location - please provide relevant documents to the bank during
loan approval stage)

Working for atleast 1 year

A phone at your residence or office

4.2

DOCUMENTATION REQUIRED

Proof Of Identity : Any one of Passport Copy/ Photo Credit card- front & reverse/ Voters
ID card/ Driving Licence/ PAN card/ Copy of Company ID card of MNC/ Public Ltd./
PSU/ Govt. company/ Ration Card (If Photo is given).

Address Proof : Any one of Passport Copy/ Voters ID card/ Driving Licence/ Rental
agreement/ Telephone Bill/ Electricity bill/ Gas Connection Bills/ Ration Card/ Sale deed/
Property purchase agreement/ Credit Card billing statement (latest)/ LIC policy/ Letter
from Company or Company provided Accommodation (List of the company's as per the
Banks List- ID card of MNC/ Public Ltd.,/ PSU/ Govt. Company Containing the
residence address), Address proof in the name of the applicant's Spouse or parents name
is acceptable.

Income Proof For Salaried : Latest Salary slip for Govt. employees; If Salary slip is not
available, Only salary certificate to be accepted with deductions, For Partnership/
Proprietary firms & Pvt. Ltd. Co's- Salary Certificate to be accepted with the following
mitigates: Salary Certificate to clearly state the deductions, Name & Designation of the
authorized signatory. For Self-Employed - Copy of the latest I. T. return.

 4.3

FEES & CHARGES FOR TWO WHEELER LOANS

4.3.1 Description of Charges

4.3.1.A

Loan Processing Charges

Maximum - 4% of Loan Amount or Rs.600/- whichever is higher

Rate of interest: 15%

4.3.1.B

Pre-payment charges

Within 1 year from 1st EMI

- 6% of principal outstanding
13-24 months from 1st EMI - 5% of principal outstanding
Post 24 months from 1st EMI - 3% of principal outstanding

No foreclosure allowed within 6 months from date of availing the Two Wheeler loan
No Due Certificate / No Objection Certificate (NOC): Nil
Duplicate no due certificate / NOC:
Rs 250/Solvency Certificate: NA
Charges for late payment of EMI: 2.5% Per Month on the Unpaid Installment
Charges for changing from fixed to floating rate of interest: NA
Charges for changing from floating to fixed rate of interest: NA
Stamp Duty & other charges: As per applicable laws of the state
Credit assessment charges: Upto Rs.750/Non standard repayment charges: Rs 250/Outstation clearing charges: Rs 25/- per cheque
Cheque swapping charges: Rs 500/Loan cancellation / re-booking charges: Rs 1000/Bounce Cheque Charges: Rs 450/Duplicate Repayment Schedule charges: Rs 500/Legal, Repossession & Incidental charges: At actuals
Direct Sourcing Charges: Upto Rs.750/- per vehicle
Transaction Fee for Suraksha Kavach: Rs 100/- per Cover Note Issued
Service Charges: Rs 50/Special NOC: Rs. 500/- per request

4.4

FEATURES & BENEFITS

Flexible repayment options, ranging from 12 to 48 months available even at the point of
purchase.
A. Hassle free loans - No guarantor required

 Speedy loan approval

Available for almost all models at attractive interest rates
Free gifts from time to time on approval of your Two Wheeler Loan

B. Special Schemes
FastTrack - If a spot approval is what you need, this highly flexible scheme gets you a
loan of up to 70% with minimum interest rates.
EasyLoan - This great scheme gets you a loan of upto up to 85% with minimal
documentation. All you need as a Surrogate Income proof is:
- A copy of credit card and credit card billing statement for the last 2 months
- A repayment track record OR
- Last 3 months bank statements.

OR

 5 RESEARCH DESIGN

5.1 Objective: To study customer behaviour towards Two-wheeler Loan in

Ahmedabad.

5.2 Sampling:
As the study demanded, the questionnaires were filled by respondents from various
segments of the city.

5.3 The Sample size :

50

5.4 Type of Sampling Design:

Random Sampling

5.5 Data Collection:

5.5.1 Primary Data
This study is mostly based on Primary data collected, & information received directly in
the process of the survey.
5.5.2 Secondary Data
As the topic of the thesis is comparatively different & related to consumer behaviour of
specific geographic area, thus finding adequate amount of relevant data had been a
challenge.
Some websites & books on Market Research had been referred for finding out the factors
& helped a lot in the process of Questionnaire designing.

5.6 Data Analysis:

After data collection, we were able to analyze customers views, ideas and opinions
related to Vehicle Loan- two-wheeler.

5.7

Data Interpretation:

Interpretation of data is done by using statistical tools like Pie diagrams, Bar graphs, and
also using quantitative techniques (by using these techniques) accurate information is
obtained.

5.8 Statistical tools used for analysis:

Out of the total respondents, the respondents who responded logically were taken into
account while going into statistical details & analysis of data. The tools that have been

used for analyzing data & inference drawing are mainly statistical tools like percentage,
ranking, averages, etc.

6 FINDINGS & ANALYSIS OF DATA

FEMALE; 18

MALE; 32

INFERENCE:
In our survey of knowing consumer behaviour towards two-wheeler loan we have taken
feed back from 50 respondents.
64% of our respondents were male and 36% were female.
Now-a-days even the females have started earning or become independent so the number
of females purchasing the two-wheeler on their own has also increased.

GRAPH 2:

AGE OF RESPONDENTS
16

16

14

14
12
10

FEMALE
no. of respondents
6

5 MALE

22

0
0

00

00

age ( in years)

INFERENCE:
We have divided our respondents into eight different age-groups and have also taken into
consideration their gender.
In our survey we could find majority of the people falling in the age group of 26years to
30years. Out of total 50 respondents 30 respondents belonged to this age group.
People belonging to this age group mostly prefer loans for purchase of two-wheeler. The
major reasons cited here were that they completed initial few years of their job and now
they have reach to the level and have become mostly independent to pay the fuel
expenses from their salary. With the job tenure of around 2 to 3 years they have saving,
from which they are capable of paying down payment of two wheeler loan and also
earning enough to pay EMI.

GRAPH 3:

PROFESSION OF RESPONDENTS
11

Rs. 5000- Rs.10000

9
Rs.10000- Rs.15000

Rs.10001- Rs.20000

NO. OF RESPONDENTS
Rs.20001- Rs.30000

Above Rs.30000
2

2
1

SALARIED

SELF-EMPLOYED

RETIRED

STUDENT

INFERENCE:
Here we have compiled two attributes of our survey. One is the type of the profession and
the other is the average monthly income that people are earning.
In our survey we have found that majority of people who preferred to purchase twowheeler on loan, are belonging to the salaried profession with monthly income in the
range of Rs.15000 to Rs. 20000. It is so because they were unable to pay the entire
amount in a single payment and hence they go for equal monthly installment option to
reduce financial burden. They go for fix number of instalment pattern in which every
month a fix amount will be deducted from their earning. By choosing this option they
need not to en-cash their fixed deposits before maturity and need not to bear loss of encashing fixed deposit before maturity. Some of them had also given up the option of equal
monthly installment when the surplus income increased; because of the flexibility of
paying the whole amount in one shot while the repayment period was still remaining.
Another group of people who are self employed also purchased two-wheelers on loan.
Here their purpose is slightly differing than that of salaried. They prefer two-wheeler on
loan because they want to save money for business economic purpose. They prefer to

invest money in the business to generate better out put. Again they have to take certain
financial risk so that they need cash on hand. They do not want to block their money in
any unnecessary activity.

GRAPH 4:

TYPE OF TWO-WHEELER
26
15
2
1 3 3
SECOND-HAND
NEWLY PURCHASED

NO. OF RESPONDENTS

TYPE OF TWO-WHEELER

INFERENCE:
In our survey we have asked question regarding which type of vehicle they are preferring
mostly. 29 respondents have replied that they bought motorbikes either new or secondhand.
Secondly loans were also taken to purchase gearless scooters i.e. Kinetic Honda, Activa
and many more.
People told us that due to the easy availability of vehicle loan it had been easier for them
to buy two-wheelers.

GRAPH 5:

PRICE OF TWO-WHEELER BOUGHT

25

20

15

NO. OF RESPONDENTS
10

24 & LESS 25-34

35-44

45-54

55-64 65 & above

PRICE OF TWO-WHEELER (in thousands)

INFERENCE:
When questioned about the price at which they brought two-wheeler our respondents
gave mixed response.
20 people have responded that they have purchased new vehicle between the price range
of Rs. 45000 to Rs. 54000. While only 1 respondent had preferred to purchase second
hand vehicle in this price range. On the other hand in the price range of Rs.35000 to
Rs.44000, 11 people had given feed back that they bought new vehicle and 3 people said
they bought second hand vehicle.
So large no. of respondents have gone for purchasing new vehicles which are between the
price range of Rs.35,000 to Rs.54,000 on the reliability of the loan facility.

GRAPH 6:

SOURCE OF LOAN APPLICATION

5
BANK

SHOWROOM

45

INFERENCE:
When respondents were asked to give feed back for source of loan application, only 5
people said that they prefer show rooms and 45 people approached directly banks to take
loans.
This is because ultimately the applicant has to deal with the bank only. So they chose to
go to banks and have a clear and face-to face conversation discussion about the loan and
their queries with the employees of the bank.

GRAPH 7:

BANK SELECTED FOR TAKING LOAN

1
1
4
6

Dena Bank
Canara Bank
Bank of India

SBI

BOB
AXIS

10

ICICI
HDFC

14

PRIVATE BANK

PUBLIC BANK

INFERENCE:
In our survey we found that out of 50 respondents 29 of them preferred to take the loan
from private banks while the remaining 21 respondents chose public banks for the same.
Now-a-days, majority of people prefer to take loan from private bank due to several
reasons.
In private bank processing time is comparatively smaller. On one hand some private
banks take 24 hours to clear loan papers and section the loan of applicant, on the other
hand public banks take 15 days to 1 month for clearing the loan papers and sanctioning
the loan.
The process of documentation is also less complicated in private banks.
In addition to advantages in taking loan from private banks there are few draw backs.
Sometimes there are hidden charges are associated along with processing fees which is
not clearly mentioned in loan papers. Another draw back is the high rate of interest they
are charging on loans.

 In case of public banks if they improve in the area of customer satisfaction and service
they can cater bigger market./ If they make their system and staff more efficient then loan
is one of the area which helps in increasing turn over of bank. They also need to do tie
ups with various automobile show room and should keep their stall at show room site so
that they will get more customers.

GRAPH 8:

REASON FOR SELECTING THE SPECIFIED BANK

CLUB OFFER; 12%

PROCESSING TIME; 36%

RATE OF INTEREST; 52%

INFERENCE:
We surveyed people for choosing a particular bank on the basis of some specific factor
that attracted them.
The key reason that people have chosen is rate of interest. Out of total respondents 52%
people have responded that they are looking first at rate of interest that they are charging
on loan.
Along with rate of interest people have also given feed back that they want simple and
faster processing timing and club offers.
In our survey we found that HDFC bank is giving offers beyond loan amount that is
hassle free loans. They do not require any guarantor also.

GRAPH 9:
% OF RESPONDENTS FACED PROBLEM WHILE APPLYING FOR LOAN

24%

YES

NO

76%

INFERENCE:
In our survey we found that 76% of our respondents faced problem while applying for
vehicle loan. They did face the problem because of unawareness about the loan providers,
their rate of interest, terms and conditions, processing tenure, fees etc. Some of them were
also dissatisfied with the responses of the employees of the bank.
Only 24% of the people enjoyed the experience of taking the loan.

GRAPH 10 :
REASONS TO PURCHASE VEHICLE ON LOAN
4
INSUFFICIENT FUND

TAX SAVING

18

OTHER FACTORS

28

INFERENCE:

Majority of our respondents i.e. 58%, in our market survey, replied that for the reason of
insufficient fund they have taken loan to purchase the vehicle.
Second reason is to save the tax on the amount of loan.
Other reason included paying small amount in one go was convenient for them.

So it is clearly visible that the loan availability and conveniently has helped customers to
get away the hurdle of huge amount of one time monetary investment.

GRAPH 11:
SOURCE OF INFORMATION FOR VEHICLE LOAN

21

23

FAMILY/FRIENDS
DEALER
ADVERTISEMENT

INFERENCE:
In our survey, we found that people generally got the information about the vehicle loan
from their family or friends. So word-of-mouth publicity for vehicle loan is an important
source of information to customers. For this, the banks have to create good performance
image in their existing customers so the latter can advice others to prefer that specific for
taking vehicle loan.
Also some of the respondents also searched about various types of schemes provided in
different vehicle loans in newspaper, internet and banks.

Now-a-days the dealers of the showroom are also giving information about the benefits of
taking vehicle loan.

GRAPH 12:
IMPORTANT FEATURE TO SELECT A BANK FOR LOAN APPLICATION
Low interest rate

Small Installments

2
19

10

Low processing fees

Longer repayment period

Less Documentation
15

INFERENCE:
When asked about the important feature they look in a bank for vehicle loan, our 19
respondents said that low rate of interest is preferred the most along with small down
payments followed by the longer repayment period.
Low processing fees and less documentation are the less important features that they seek
for.
As seen in our survey earlier, 21 respondents have taken loan from public banks; though
these banks have long processing time and irregular process structure.
This is because public banks rate of interest ranges from 8.5% to 11% whereas the rate of
interest of some private banks is as high as 15%.

GRAPH 13:
RECOMMENDATION TO OTHERS FOR
VEHICLE LOAN

YES

NO

20%

80%

INFERENCE:
80% of our respondents have shown positive response towards recommending others to
purchase two-wheeler on loan.
Though people end-up giving a much higher amount in loan than a single payment while
purchasing a two-wheeler, then too they favour vehicle loan for the reasons:

Small installments
Longer repayment
Tax saving
No need to spend a huge amount in one go
Flexible repayment period

The other 20% would not like to recommend for vehicle loan because of long processing
time, more documentation and high amount paid than actual price.

 7 RECOMMENDATIONS

Customer awareness programme is required so that more people should attract towards
vehicle loan product.
If there are any kind of hidden charges than that must disclose to customer before giving
loan to them.
The public banks must take some steps so that customers can get their loan in time. Like
phone verification by customer care that one customer is got their loan on time or not .It
must be before a certain date so necessary steps can be taken.
For the better service new offers/schemes would be require.
The banks customer care should more concern about the fastest settlement of customer
problems.
Before deducting or charging any monetary charge the banks must consult with customer.
Agents should be trained, well educated & proper trained to convince the people about
the product.
Special scheme should be implemented to encourage both customer and agents.
The banks must take feedbacks of customers regarding features & services.

8 APPENDIX

 QUESTIONNAIRE
We the students of STEVENS BUSINESS SCHOOL, Kalol are doing study on
CONSUMER BEHAVIOUR WHILE TAKING A VEHICLE LOAN. We would like to
request you to fill up the questionnaire given below. Your valuable feedback will help us
in completing our project with the analysis of actual behavior of people towards this
product of asset market.
1) Profession:
a) Salaried
b) Self Employed
c) Retired
d) Student
e) Housewife
f) Any other, please specify ________________________

2) Do you have a two- wheeler?

a)Yes

b) No

3) If yes, which two-wheeler do you have?

a) Scooter

b) Motorbike

c) Gearless scooters

4) Which type of vehicle it is?

a) Newly purchased

b) Second-hand

5) Price of the two-wheeler bought: Rs.________

6) How did you purchase the two-wheeler?

a) Loan

b) Single payment

7) If taken the loan, from where did u take it, else go to question no. 11?

a) Bank directly
b) Show room
8) If you have taken loan directly from the bank then:

Bank name:

______________________________

 Loan Amount:

Rs.________

Rate of interest:

_____p.a.

Tenure:

_____yr(s)

Documents submitted:

_______________________________________

Security deposit (if any): _____________________________________

Payment pattern:
a) EMI

b) Any other, please specify____________

9) Reason for choosing the specified bank:

a) Rate of Interest
b) Processing Time
c) Club offer
d) Any other please specify________________________

10) Any problem faced during applying for the loan?

Yes

No

If any, please specify ________________________________________

11) Why did you prefer to purchase the two-wheeler on the loan?

a) Insufficient fund
b) Tax saving
c) Any other, please specify______________________

12) How did you come to know about the two-wheeler vehicle loan?

a) Family/Friends

b) Dealer
c) Advertisement

d)

Any other, please specify____________

13) Rank the following as you take into account while applying for loan on the scale
of

1 to 6 (1= most important, 6=least important)

a) Low interest rate

b) Low processing fees

c) Small Installments

d) Longer repayment period

e) Less Documentation

f) Any other: Specify___________

14) Would you recommend others to take loan to purchase two-wheeler?

a) Yes

b) No

Specify the reason.____________________________________________

PERSONAL DETAIL:

Name: ______________________________
Age:
_____ yrs
Gender:
Male
Female
Area of Residence:________________________
Ownership of Residence:
Self-Owned

Rented

Qualification:

Under Graduate

Graduate

Post Graduate

Other____

Monthly income:

a) Rs. 5000- Rs.10000

b) Rs.10000- Rs.15000

c) Rs.10001- Rs.20000

d) Rs.20001- Rs.30000

e) Above Rs.30000

We are thankful to you for sparing your precious time with us. Your feed back
will be fruitful to us for fulfilling our objective of study.

 9 REFERENCES

http://hubpages.com/hub/List-of-Top-10-Banks-in-India
http://www.indiahousing.com/sbi.html
http://www.indiahousing.com/banks-in-india/
http://www.moneyduniya.com/
http://www.automobileindia.com/two-wheelers/loans/
http://www.surfindia.com/finance/two-wheeler-loans.html
http://www.hdfcbank.com/personal/loans/two_wheeler_loans/two_wheeler_elg.htm
http://www.bankof baroda.com/loans/two-wheeler-loans/two_wheeler.htm
http://www.paisawaisa.com/loans/loan_bankmore.aspx?LoanDetailId=loSbYPoJmu4=