4104 Clubside Drive Longwood, Florida 32779 • 407-309-7244 • joeboss1963@hotmail.

com Cell * 407-309-7244

Joseph Silverberg
Objective

Looking for a position with a company that can offer me a challenge and use my experience to help
me accomplish my goals. The guest experience is very important as I enjoy working on ways to
improve operations, processes, and customer satisfaction. Working on good solution(s) that will
make a difference to my employer’s organization.

Skills I have always relied on: Being diplomatic and fair, communicating as clearly and as often as
necessary.

Hiring and training the right employees are important to the success of a business and its growth. It
is also how you market your business to make you stand out. Know the guest and what they want
with being consistent, is very important to the business.

Experience

03/24/07- 02/27/10 Froggers Grill & Bar Apopka, FL.

Manager- FOH

Responsible for day to day operations from opening to closing of this $2.2 million dollar restaurant
and bar. Hiring, training, & scheduling of employees. Focused on customer service and marketing.
 Achieved optimal levels of personal performance and accomplishments.
 Developed policies and procedures to improve departments.
 Communicate openly, forcefully, and effectively avoided communication breakdowns.
 Kept informed of the latest trends and developments through internet research and periodicals.

12/09/03- 03/05/07 Gator’s Dockside Eustis, Fl.

Manager
Managed front of house operations, including bartenders, servers, and hostesses. Inventory of the bar
and ordering, training, and scheduling. Opening and closing the restaurant including setting up the
cash draws, floor plans, and pre-shifts meetings with staff prior to each shift.
 Made accurate predictions about future trends directions and developments.
 Displayed the ability to achieve desired results through training.
 Have a strong ability to analyze problems while using a shopping service.
 Excelled in effective and positive communications with staff and guests.
 Close attention to monitoring budget variances and planned appropriate adjustments.
 Conveyed a favorable image of the organization.

09/03/00 – 10/29/03 Abblitt Corp. D/B/A Krystal Hamburger Buford, GA.

General Manager
Supervised, motivated, and monitored team performance. Maintained budgets thru forecasting sales
trends. Recruited and trained staff which elevated standards of quality. Trained and guided new
managers/ shift leaders for other stores within the 6 units in the franchise.
 Did standard assessment on stores to improve service and sales.
 Projected a positive image with corporate administrators.
 Established competent performance through training and cross training.
 Received franchise of the year award and speed of service award for 2 consecutive years.

02/07/99- 07/30/00 Roadhouse Grill

Duluth, GA.
Assistant General Manager
Rotation of front & back of the house mgm’t duties. Oversaw all aspects of the stores day to
day operation. Hiring and scheduling of various departments. Maintained budgets, P&L, and
money handling. Responsible for food & beverage costs, inventories and payroll.
 Sales of $85,000(+) a week being the 2nd busiest store out of 89 others.
 Achieved awards for managerial excellence.
 Developed strong cost control measures to ensure desired results through cross training.
 Encouraged decision making at all possible levels.

Education

09/1981 -1/1983 Broward Community College Coconut Creek, FL.

Criminal Justice Major

Past Jobs

Moe’s Gourmet Bagel 08/97 – 02/99

Cherie Investments 06/96 – 08/97

Mango’s tropical Café 08/94 – 01/96

Sunset Grill 12/93 - 08/94

Pickle’s Pub 02/85 - 12/93

References upon request