EARL F.

ADAMS II
7215 Spring Cypress
APT 624
SPRING, TX 77379
Home 832 592 1361 cell 832 407 0680
cares76011@yahoo.com

CAREER OBJECTIVE:

To obtain a Network Support position, or similar position that utilizes my hardware and software
technical support skills that relate to the position. This in turn should provide me with a long-term
position with career advancement and personal growth opportunities.

Professional Summary:

I am an experienced and a well versed professional with over 10 years of Support in the area of
Network, Desktop, hardware, and Software Technical Support.

EDUCATION:

American InterContinental University Bachelors of Science Degree in Information

Technology – Graduated in November 2008 with 3.11 GPA
• Concentration: Computer Information Systems

SMU School of Engineering & Applied Science

• Computer Networking Technologies
• Program Internet
• Windows NT installation
• Configuration, System Administration
• Advanced System Administration

Skill Sets: Windows NT, Windows 2000 Server, Windows XP, TCP/IP, Active Directory, DNS,
DHCP, WINS, SNA, SQL Server, ALTIRIS, GHOST, LEXMARK Printers, DELL, and TAPE
BACKUP and COMPAQ Servers

EXPERIENCE:

Feb 09 – Present

Texas School of Business – North Campus Program Chair – Computer Support

Technician Program Chair

• Assist in the development and implementation of retention activities for the program to
help ensure the University meets budgeted retention rates.
• Monitor retention rates within the program to help identify faculty specific or curriculum
specific issues that may be causing students to withdraw from school.
• Work closely with the Director of Education in the implementation and development of
tools, reports, and management of the Kaplan University Assessment Plan. It is the
responsibility of the Program Chair to gather the data, write and make recommendations
on the assessment plan and to ensure that the campus complies with the use of
assessment plan tools.
 • Assist Regional Program Chair in conducting program reviews and evaluations as
outlined in the program review process timeline cycle mandated by the University.

• Conduct syllabi review to ensure that each syllabus template, program descriptions,
course outcomes, and textbooks that have been prescribed by the University are being
used appropriately.
• Assist Program Chairs with conducting textbook reviews, peer reviews, and select hooks,
which meet higher education standards.
• Keep a master textbook list for the program.
• Assist Director of Education with in-service training and orientations with program faculty.
• Meet with program faculty regularly.
• Conduct classroom observations and performance evaluations as required by Director of
Education.
• Complete monitoring reports as required by the Academic Dean.
• Meet deadlines as assigned by the Academic Director of Education.
• Represent program faculty on regional assessment committee if requested.

Aug 07 – Feb 09

Klein ISD – Technology Department Security System Technician

• Assume responsibility to make repairs to all existing security equipment in district

facilities.
• Ability to use electronic test equipment to diagnose and repair security systems.
• Perform repairs and/or initiate work as requested on submitted work orders.
• Maintain inventory, returns and shipping of repair parts.
• Liaise with district personnel to provide on-site support with security hardware and
software issues.
• Assist with planning/implementing new security hardware and software systems for
district facilities.
• Insure that security systems are in agreement with policy and district technology plans.
• Conduct preventative maintenance on all security equipment on a scheduled basis.
• Perform any other related duties as determined by Technology Department.

Oct 05- Aug 07 Software Support Specialist

JDA Software Inc.
• Take telephone calls or email requests for support directly from the client.
• Analyzing requests log all communication concerning issues and troubleshoot the issue at
• Provides training to the user.
• Works with the Product Development team to help prioritize and solve issues that are more
complex in nature.
• Applies customer service skills and the ability to work with multiple, changing priorities.
Aug 01- Sept 05 Campus Computer Technician
Irving Independent School District
The Academy of Irving ISD
Lamar Middle School

• Provides hardware and software support of the schools computers.

• Provides updated software push to keep all computers current.
• Act as liaison of school with manufacturers in areas of warranty repair.
• Keep school inventory of equipment up to date.

April 01 - June 01 Microsoft Certification Instructor

Microcert of Fort Worth

• Provided classroom training for Microsoft Certification for Windows 2000 Professional and
Windows 2000 Server.
• Conducted Lab training in installing configuring, and troubleshooting the Operating Systems

Feb. 00 - Sept. 00 Senior Technician

TechPlanet Houston Satellite
Startup Company - Pre IPO, went out of Business

• Provided Technical Support in the area of Client Services and Network Services
• Provide Training to partners (sales employees) in knowledge of TechPlanet brand services.
• Installed and trouble shoot Windows NT/2000 Server and Professional,
• Windows 98, Outlook and Microsoft Exchange, DSL, ISDN.

April 97 - Feb 00 Network Analyst

Texas Health Resources

• Provided assistance in supporting Windows NT Server 3.51 and 4.0 to Harris Methodist
Health System in the Network Services Department.
• Administered and managed Harris Windows NT Network.
• Provided support on Ethernet and Token ring topologies, TCP/IP and NetBIOS, also
supported LAN Manager Servers, and Print Servers.
• Managed DHCP/WINS, and SNA (versions 2.11 and 3.0) Servers.
• Provided support and problem resolutions in the areas of all mentioned.
• Provided assistance in problem resolution for users, Print Queue issues, and various Server
problems.
• Installed and configured Windows NT Servers for various Harris sites.

References are available upon request: