Documente Academic
Documente Profesional
Documente Cultură
to achieve
Outstanding Results
Tata Steel
Alok Krishna
Chief (TQM, BPE and CQA)
Content
Content
Iron Making
Steel Making
Customers
Raw Materials
7 Types of RM
Heterogeneity
1 Hot Metal
Homogenization
Customization
Closed
Economy
Start of
Liberalization
Value for
Services
Emerging India
Story
Emerging new
economies
Learning
Organization
Strategic
Partner
Collaborative
Working
Transactional
Trigger for
Competitive Edge
Control era
Production based
on allocation
Initiation of
Quality Systems
Realizing value of
Brands
Technological
collaboration
Start of Customer
Orientation
Supply chain
strengthening
Build Decisive
Competitive edge
thru new product &
service offerings
Focus on Auto &
& Const. segments
Moving to Brands
Technology upgrade
Tata Steels
Response
2001 - 2005
1992 - 2001
1901 - 1992
2005 - 2010
2011 onwards
value propositions
ECVM
Knowledge based
customer relationship relationship with
CSTs stronger
Focused improvement
through TQM
approach
Branding Steel
People, Community
MD Online
Centre for
Excellence
Polytechnic
at JSR
Whistle
Blower Policy
Infrastructure
to promote
sports
Civil Society Award for
CSR from UNAIDS 2006
Period
1995
2000
2004
2011
7
Content
TQM
EVA
+
TOC
TOP
Small
Group
Activities
ISO
9001
QIP
QC
Value
Engg.
AQUIP
TPM
Benchmarking
KVHS
6
KM
Improvement a Culture
Improvement
Suggestion
Management
CQA
a Continual Journey
Improvement an Initiative
JN Tata TQA
Mid 90s
1901
1991
TBEM
Deming
1996
2005
2012 &
beyond
QIP: Quality Improvement Projects, QC: Quality Circles, AQUIP: Annual Quality Improvement Plans
TPM: Total Productive Maintenance, KM: Knowledge Management, TOP: Total Operative Performance
TOC: Theory of Constraint, TQM: Total Quality Management, CQA: Corporate Quality Assurance,
KVHS: Kar Vijay Har Shikhar
Business Excellence & Assessment Approach
Slide 5/13
Clear
Milestones
(Tasks &
Timelines)
Improvement
Orientation
Organizational
Culture
Repeatability
of Process
Discipline
11
Daily Management
Promotes employee
involvement in continual
improvements.
Promotes collaboration to
address pain areas from
shop floors
Fosters transparent
learning and sharing
through team based
activities
12
Policy Management
RVM
Excellence
Diversity of mind-set to
accelerate breakthroughs
and improvements
Daily Management
SGA, MASS+
Capability Building
Time
Senior & Middle Management
Across organization
Slide 6/13
Knowledge Manthan
Outbound adventure
programs
Involvement of trainees
Blended learning
e - learning
Knowledge Management
14
Content
15
..1/2
17
PMs Trophy
18