Project Work

An Analysis and Impact of Fringe benefits on Employee Performance at BSNL, Tumkur.
BSNL
Conneting India
Faster
CHAPTER-1
INTRODUCTION
Man power or HUMAN RESOURCE can be explained as The total

knowledge, skills,, creative abilities, talents & aptitudes of an organization is
work force as well as the values, attitudes and benefits of an individual involved
of all the Ms in Mgt ie the Mgt of materials, Machines, Methods, Money, Motive
power the most important M is Men or HUMAN RESOURCES.
It is the most valuable asset of an organization it is infection important
economic resource, covering all human resources organized or unorganized or
unorganized employed or capable of employment, working at all levels Viz,
supervisors, executives, government employees blue & white Collar workers,
managerial, scientific, engineering technical skill or unskilled persons who are
employed in designing developing creating, managing & operating productive &
Service enterprise & other economic activities as organization performance &
resulting productivity are directly proportional to the quality & quantity of its
human Resource.
Employee welfare refers to as betterment work for employees, relates to
taking care of the well being of workers by employers, trade unions and
governmental & non-governmental agencies.
Dept. Management VVFGC, Tumkur. 2010-11
Page 1
BSNL
Conneting India
Faster
BSNL - HISTORICAL BACK GROUND

Alexander Graham Bell patented the first Telephone instrument capable
of practical use in 1876. This method was used in the first commercial instrument
developed by Bell in 1876. In 1878, the first telephone exchange was established
at New Haven.
In 1880, two Telephone Companies viz. The Oriental Telephone Company
Ltd. and The Anglo-Indian Telephone Company Ltd. approached the Govt. of
India for permission to establish Telephone Exchanges in India. The permission
was however refused on the grounds that the establishment of Telegraphs was a
Government monopoly and that the Government itself would undertake the work
in the event of sufficient demand. By 1881, Govt. of india changed their earlier
decision and license was granted to the original Oriental Telephone Company
Limited of England for opening Telephone Exchanges at Calcutta, Bombay,
Madras, Karachi and Ahmedabad.
28th January 1882 is a Red Letter Day in the history of Telephone in
India. On this day Major E. Baring, Member of the Governor Generals
Council declared open the Telephone Exchange in Calcutta, Madras and
Bombay. The exchange at Calcutta named Central Exchange was
opened at third floor of the building at 7, Council House Street. On 30-061882, the Central Telephone Exchange had 93 numbers of subscribers.
On 1899, The Central Tele-phone Exchange was shifted to 1, Council
House Street. The management of the Oriental Telephone Company was
subsequently taken over by Bengal Telephone Company Limited. The telephone
system in the city remained under management of Private Company till 1941
when all the shares of the Private Company were purchased by a Public
Enterprise. The capital expenditure involved in this deal was Rs 117 lakhs only.
Page 2
BSNL
Conneting India
Faster
From 1st April 1943, the control of the Telephone system in Calcutta, Madras
and Bombay was taken over directly by the Indian Posts and Telegraphs
Department.
In 1985, Indian P & T was bijurcated and the control of Telephone has been
transferred to Department Of Telecom (DOT). On 01-10-2002, the telephone
system of Calcutta came under Bharat Sanchar Nigam Limited (BSNL) along
with all other circles except the city of Delhi and Mumbay, which are under
Mahanagar Telephone Nigam Limited (MTNL).
Calcutta Telephone District (CTD) is the largest metro district of BSNL.
Calcutta Telephones is having a service area of 1900 sq. k.m. Covering the
city of Kolkata and adjoining areas from five districts of West Bengal viz.
Howrah, Hooghly, Nadia, North 24 Parganas and South 24 Parganas
At the time of Independence there were 20,000 phone comiections in
Kolkata.The figure rose to 5,00,000 by March 18, 1997 and crossed 1 million by
February 27, 2000.
CTD is the first metro network in the country to become fully electronic on
31-03-99 and is the first metro network in the country to become fully digital on
31-03-2000.
Today on 31-03-2003, CTD is the most modern metro network of BSNL with
about 13 lakh customers where telephone is available on demand, ISDN is
available on demand and also leased circuit is available on demand.
During the last two years a large number of new technologies, new services and
new customer care facilities have been introduced.
Page 3
BSNL
Conneting India
Faster
New Technologies and New Services:

New technologies, which have been introduced, are
STM rings
Intelligent Network (IN) (first city to launch the service)
Local Network Managed System (first city to launch the technology)
Microtunnelling (first city to launch the technology)
Managed Leased Line Network (MLLN)
Wireless in Local Loop (WLL)
India Mobile Personal Communication Service (IMPCS)
Centrex
Answering Machine Service (AMS)
Fiber to the Building in the form of RLU and DLC, which has reduced the
average copper loop length to less than 2 K.M.
Direct Internet Access Service (DIAS)
Voice over IP (VOIP)
Account Less Internet
Internet Telephony (Webfone)
Sampark (IVRS based)
Customer Care Steps:
Different modes of bill payment
Changed number enquiry service 1951/1952/1953
Billing information system 1501/1502/1 503
Telephonic reconnection service
Telephonic address correction
Fault docketing through IVRS (Integrated Voice Reserve Service)
Page 4
BSNL
Conneting India
Faster
DEPARTMENT OF TELECOMMUNICATIONS
(DOT)
The Telecommunication Board consisted of the Secretary Telecommunications,
who was the Chairman with Member (Finance). Member (Operations). Member
(Development), Member (Personnel) and Member (Technology). The Telecom
Commission was constituted in 1989. The Commission has the DOT Secretary as
its Chairman with Member (Services), Member (Technology) and Member
(Finance) as its full time members. The Secretary (Finance), Secretary (DoE),
Secretary (Industries) and Secretary (Planning Commission) are part time
members of the Commission. The Department in 1986 reorganised the
Telecommunication Circles with the Secondary Switching Areas as basic units.
This was implemented in a phased manner. Bombay and Delhi Telephones were
separated to create the new entity called Mahanagar Telephone Nigam Ltd.
(MTNL).
On 1st October 2000, Department created BSNL, a new entity to operate
services in djfferent parts of the country as a public sector unit.
IMPORTANT EVENTS IN HISTORY OF TELECOMMUNICATION
1994: Announcement of National Telecom Policy. Cellular telephone service
started in Calcutta and Delhi. Internet service provided by VSNL. ISDN service
started commercially.
1995: The Telecom Regulatory Authority of India was set up. Wireless in
Local Loop (WLL) telephone system introduced in MTNL Delhi. Indo
Page 5
BSNL
Conneting India
Faster
Nepal Optical Fiber link Commissioned. Basic Telecom Services opened for
private competition.
1998: New ISP Policy was announced
1999: New Telecom Policy. DOT is separated into two organs- DTS and DTO.
2000:Telecom disputes, settlement and Appellate Tribunal were established.
National Long Distance Service opened for private competition. Bharat
Sanchar Nigam Limited is born.
2001: Convergence Bill to promote, facilitate and develop the carriage and
content of communications tabled in the Parliament.
Policy for GMPCS service has been announced.
Policy for PMRTS has been announced.
Policy for UMS was announced
2002: VSNL came under private management. International Long Distance
Service opened for private competition. Internet telephony was started.
Page 6
BSNL
Conneting India
Faster
CHAPTER-2
INDUSTRY PROFILE
Telecommunications services: Build it and they will come was whispered
throughout the telecommunications industry in the late I 990s. Following passage
of the Telecommunications Act of 1996 and into the new millennium, the
telecom sector rode the high-tech current of an economic expansion that, in
retrospect, appears to have been built on blind faith. . Industry titans like AT&T
and the Baby Bells spent enormous sums of money to protect their lead against a
growing list of competitors and to keep up with technological advances in
broadband data delivery, wireless communications, and fiber optics. New
companies, too, were inspired. Hopefuls such as WilTel Communications
(formerly Williams Communications), Global Crossing, and McLeod USA spent
investor money enthusiastically on the promise of opportunities. In the five years
that followed passage of the 1996 legislation, the telecom industry received $1.3
trillion from investors, according to Forbes magazine, yet since then the industry
has lost more than $1 trillion in market value. The telecom industry was at the
center of the collapse of technology in late 2000 and 2001 that has led to global
economic recession. This turn-of-the- century telecom boom has its roots in the
courtroom. As a result of the 1974 antitrust suit against AT&T, 22 Bell telephone
companies were reorganized into seven Regional Bell Operating Companies
(RBOCs). These Baby Bells took over local telephone services that were
divided by the creation of 197 local access and transport areas (LATAs). The
RBOCs were allowed to offer local calling and toll calling within an assigned
LATA (intraLATA). Interexchange carriers (IXCs) and competitive localexchange carriers (CLEC5) provided phone calls that were made between these
areas (interLATA calls). Roadblocks to competition led to: 1974 - November 20,
antitrust suit against AT&T brought by US Justice Department 1982 - January 8,
Page 7
BSNL
Conneting India
Faster
Modified Final Judgment (MFJ) announced 1984 - January 1, effective date of

divestiture By almost all accounts the breakup of Ma Bell has had a positive
effect on the long-distance market. The cost of placing long-distance calls has
dropped dramatically since 1984, and by most accounts, the level of service has
improved. Yet the business is still dominated by the Tier 1 carriers:
AT&T, Sprint, and WorldCom. (AT&Ts share of the US long-distance market
has dropped from about 70% in 1984 to about one-third today.) Not all of the
positive changes can be credited to antimonopoly policies, though. Increased use
of wireless communications and data services such as e-mail and the Internet has
lowered dependence on traditional long-distance phone service. Because earlier
attempts at regulation fell short of their desired effect to increase competition in
the
local
services
market,
the
US
Congress
came
up
with
the
Telecommunications Act of 1996. This bit of lawmaking was designed to force

the Baby Bells to give up their monopolies on local services. It allowed the sale
of local and toll calling by CLECs and IXCs and opened the market to a host of
other potential competitors, including cable companies, broadcasters, gas and
electric utilities, and wireless service operators. The legislation required the
RBOCs to open their networks to competitors. In return for making their
infrastructure available to competitors, the RBOCs gained the right to sell cable
and TV services and phone equipment and to provide out-of-LATA long-distance
calling. The legislation also granted the RBOCs the right to sell interLATA longdistance if they could pass a 14-point test designed to ensure that their territories
had been opened to competition. A wild scramble ensued, and at times it seemed
as though everyone was grabbing a piece of the telecom pie. But these regulatory
initiatives have succeeded only in part.
There are now only four RBOCs: Verizon Communications, BellSouth, SBC
Communications, and Qwest Communications International.
Page 8
BSNL
Conneting India
Faster
These companies still dominate local phone services and largely control the
rollout of broadband access via DSL (digital subscriber lines). The RBOCs also
are making inroads into the long-distance business. However, a list of companies
struggling to compete against them (Birch, Sage, Covad) can be dwarfed by a list
of companies that have failed trying (Winstar, NorthPoint, e.spire, RSL
Communications, STAR Telecommunications). As more and more of us began
using the Internet in our work and at home, technology has made it easier and
faster. Excited over the promise of broadband -- more data transmitted faster,
media streaming, and enriched content -- traditional carriers and competitors
have built networks designed to meet the expected demand. In the past two
decades, US telecom firms have constructed more than 90 million miles of fiberoptic cables at a cost of some $30 billion. Most of that network capacity, as much
as 90% by some estimates, remains dark, as in unused. Wholesale prices have
plummeted and capital spending in the sector has screeched to a halt. Companies
like Global Crossing, Williams Communications. and others have suffered under
the crush of huge debt loads from the high costs of network development. No one
knows how long it will take the market to absorb the glut in network capacity.
But the telegraph and the 14.4 Kbps modem arent coming back. Someday, the
telecom industry will deliver on its pre-bust promises.
Broadband Glossary Bandwidth: the amount of data that can be transmitted
across a backbone network in a fixed amount of time; the measure of the capacity
of a communications channel.
Broadband: a data transmission method where multiple transmissions share a
common communications path. Compression: reduction of the size of the data,
image, voice, or video file sent over a communications path.
Dark fiber: fiber-optic cables without any electronics.
Page 9
BSNL
Conneting India
Faster
Dense wavelength-division multiplexing (DWDM): a way of increasing the

capacity of fiber-optic networks; DWDM carries multiple wavelengths, or colors
of light, on a single strand of fiber.
Fiber-optic cable: a non-electric cable made from glass rather than copper.
Gigabit Ethernet (GigE): a high-speed method for Internet access and data
communications using fiber-optic cabling.
Multiplexing: a technique that allows multiple communications devices to share
a single transmission line.
Photonics: all of the elements of optical communications, including fiber, lasers,
optical switches, and all elements used to transmit light over fiber.
Synchronous optical network (SONET): a standard for multiplexing digital
bits on to fiber-optic cabling; converts electronic impulses to light impulses and
vice versa.
Streaming media: a means to play a message while the rest of it is being copied.
Streaming uses compression to allow voice, video, and data to be transmitted in
less time.
Wireless Communications services: The need for mobility, in the workplace as
well as in our everyday lives, has driven rapid growth in the wireless
communications services industry, which delivers voice and data over mobile
telephones, pagers, and handheld computers.
Page 10
BSNL
Conneting India
Faster
CHAPTER-3
COMPANY PROFILE
Bharat Sanchar Nigam Limited (BSNL) is Indias leading telecommunications
provider and the countrys largest public-sector firm. BSNL provides localexchange access and domestic long-distance services through a network of more
than 45 million access lines covering most of India. It also offers wireless
communications, data and Internet services, as well as business voice and data
services.
BSNL is having 33.6 million customers, 35,000 electronic exchanges, 9.26
Iakh PCOs, 2,50,000 Internet connection, and asset based of Rs 93,579
crores. Qualities, Dependability, coverage, commitment have all made BSNL
Indias largest Telecommunication Company. It is connected 384 cities, 5000
towns, and 5 lakh villages.
Bharat Sanchar Nigam Ltd.
MOTTO:
Connecting India
MISSION
To provide world-class telecom services on demand using state-of-the-art
technology for our valued customers.
VISION
BSNL would like to be a high tech customers oriented company with emphasis
on value addition.
Page 11
BSNL
Conneting India
Faster
That BSNL becomes the largest Telecom Company in south East Asia
with most modem state of art technology offering world-class service to its
customers.
Give paramount importance to customer care.
To expand the services of the company in all areas through franchisees
arrangements as well as alternate means.
To create a focused business origination by suitable bringing synergy
between the Marketing and Business Development activities towards
meeting customers requirement
To focus concentration for communication for masses by expanding the
services of PCOs, Internet Dhabas, Sanchar Kiosks, PTC, MCT etc.
To expand board band, leased lines, cellular, WLL services with state-ofart technology.
Board of Directors
Corporate structure of BSNL Board consists of CMD & Five full time Directors
Human Resource Development (HRD), Planning & New Services,
Operations, Finance and Commercial & Marketing, who manages the entire
gamut of BSNL operations. There are five other Directors in the full Board of
BSNL
Page 12
BSNL
Conneting India
Faster
OBJECTIVE OF THE ORGANIZATION

1. Provide telephone in all places of India.
2. Raise the demand of telephone by 2005, by 2010 provide banwidth on
demand.
3. Build customers confident through quality and reliable services.
4. Provide world-class telecom infrastructure.
STRENGTHS:
Network: High quality, network with National wide coverage.
People: High 14 qualified professionals with excellence in customer care.
Page 13
BSNL
Conneting India
Faster
Service: Providing the right information at the right time to the right customer
segment.
CORE FUNCTIONS:
The important functions are Finance, Technical, Marketing, Customer care,
Human resources and Administration.
CORPORATE VALUES
Involvement:
Participation and responsibility
Job satisfaction
Initiative
Enthusiasm for simplicity
Interaction:
With the customers: Long term relationship
With the stafI respect
With all BSNL employees: Corporate term spirit.
Improvement:
Of company policies and practices.
Of employees
Of services
Of quality of life, environment.
Of competitiveness-customer based.
Page 14
BSNL
Conneting India
Faster
MATERIALS MANAGEMENT
Sources:
Total annual procurement of BSNL is mainly done through open tenders
floated by MM cell of BSNL headquarters and individual telecom circle.
In-house production units (telecom factories) produce line stores and
equipments like CT box, MDF, DP BOX etc.
Major heads of material procurement:
Switching equipment (including electronic push button telephones)
Cable worth Rs 25000 million
Transmission items worth Rs 10000-15000 million
Procurement procedure in BSNL:
Procedure through tenders
Bid security bond
Bid security form
Corporate asset:
BSNL has got fixed assets valuing more than Rs 1,00,000 crores, which are in
the form of land, building, cables apartments and plans etc.
Page 15
BSNL
Conneting India
Faster
Capital investments:
Annual investment in the network has increased from Rs 785 crores in 198687 to over Rs 12,510 crores in 1999-2000. This investment has been financed
only by the departments internal accruals and there is no budgetary support. The
planned capital outlay during the current year is Rs 16,571 crores.
Revenue:
The department of Telecom operations now known as BSNL, has shown
sustained growth in the last 15 years. In its first tear of operation as a corporate,
the growth rate was 11%.
Human Resources Development:
With a corporate philosophy that considers human resource as the most prized
assets of the organization, its natural for BSNL to continually hone employees
skills, enhance their aspirations to fruitition, emphasis on constant enhancement
of knowledge and skills through regular training programmes.
Bharat Sanchar Nigam Limited has a vast repository of highly skilled and
experienced work force of about 3,57,000 personnel.
The staff, which is one of the best-trained manpower in the telecom sector,
in BSNLs biggest asset.
Future depends on staff that provides services to valued customer and stay
in touch with them.
To meet the technological challenges, employees are trained for technology
upgrading, modernization, computerization etc in BSNL s training centers
spread across the country. These centers are properly equipped with the requisite
infrastructure facilities such as lecture rooms, modem audio-visual aids, libraries,
hostels etc.
Page 16
BSNL
Conneting India
Faster
SERVICES PROVIDED BY BSNL

BSNL provides World Class Telecom services to millions of Indians
spread throughout the Country.
When it comes to connecting the four corners of the nation, and much beyond,
one solitary name lies embedded at the pinnacle BSNL.
A company that has gone past the number games and the quest to attain the
position of a leader. It is working round the clock to take India into the future by
providing world-class telecom services for people of India.
Driven by the very best of telecom technology from chosen global leaders, it
connects each inch of the nation to the infinite corners of the globe, to enable you
to step into tomorrow.
BSNL is the largest telecom operator in India and is known to everybody for
Basic Telephony Services for over 100 years. Presently the Plain old,
Countrywide telephone service is being provided through 32,000 electronic
exchanges, 326 Digital Trunk Automatic Exchanges (TAX), Digitalized Public
Switched Telephone Network (PSTN) all interlinked by over 2.4 lakh km of
Optical Fiber Cable, with a host of Phone Plus value additions to our valued
Customers BSNUs telephony network expands throughout the vast expanses of
the country reaching to the remotest part of the country
Page 17
BSNL
Conneting India
Faster
Here is an overview of the World Class services

Offered by the BSNL
BASIC TELECOM SER VICE:
The Plain old, Countrywide telephone Service through 32,000
electromc exchanges Digitahzed Public Switched Telephone Network (PSTN)
with a host of Phone Plus value additions.
INTERNET:
Keeping the global network of Networks networked, the countrywide Internet
Services of BSNL under the brand name includes Internet dial up! Leased line
access, CLI based access (no account is required) and DIAS service, for web
browsing and E-mail applications. You can use your dialup sancharnet account
from any place in India using the same access no 172233, the facility which no
other ISP has. BSNL has customer base of more than I million for sancharnet
service.
Internet Telephony service is also started under the brand name
WEB using this you can make calls to a person in UK, USA, Canada
and many more countries for as cheap as Rs. 4.50/- per minute only. BSNL also
offers Web hosting and co-location services at very cheap rates.
INTEGRATED SER VICE DIGITAL NETWORK SER VICE {ISDN}:
Integrated Service Digital Network Service of BSNL utilizes a unique digital
network providing high speed and high quality voice, data and image transfer
over the same line. It can also facilitate both desktop video and high quality
video conferencing
Page 18
BSNL
Conneting India
Faster
INTELLIGENT NETWORK:
Intelligent Network Service (In Service) offers value-added services, such as:
Free Phone Service (FPH)
India Telephone Card (Prepaid card)
Account Card Calling (ACC)
VirtuaI Private Network (VPN)
Tele-voting
Premium Rae Service (PRM)
Universal Access Number (UAN) and more
I-NET:
Indias x.25 based packet Switched Public Data Network is :4r operational inlO4
cities of the country. It offers x.25 x.28 leased, x.28 Dial up (PSTN) Connection)
and frame relay services.
LEASED LINES & DATA COM:
BSNL provides leased lines for voice and data communication for various
applications on point-to-point basis. It offers a choice of high, medium and low
speed leased data circuits as well as dial-up lines. Bandwidth is available on
demand in most cities. Managed Leased Line Network (MLLN) offers flexibility
of providing circuits with speeds of nx64 kbps up to 2mbps, useful for Internet
leased lines and International Principle Leased Circuits (IPLCs).
CELLULAR MOBILE SERVICE:
BSNLs GSM cellular mobile service Cellone has a customer base of over 5.2
million. CellOne provides all the services like Voice Mail, E-mail, Short Message
Service (SMS) both national and international, unified messaging service (send
and receive c-mails) etc. You can use CellOne in over 160 countries worldwide
Page 19
BSNL
Conneting India
Faster
and in 270 cellular networks and over 1000 cities, towns and highways across
India.
WIRELESS IN LOCAL LOOP:
This is a system that connects customers to the Public Switched Telephone
Network (PSTN) using radio frequency signals as a substitute for conventional
wires for all or part of the connection between the subscribers and the telephone
exchange.
Countrywide WLL is being offered in areas that are non-feasible for the
normal network.
Helping relieve congestion of connections in the normal cable/wire based
network in urban areas
Connecting the remote and scattered rural areas
Limited mobility without any airtime charge.
THE SNAPSHOT ON BSNL NETWORKING THROUGH OUT
THE COUNTRY.
Details of the plans for countrywide coverage of the BSNL mobile
Services.
S.No. LICENSED
Cities
SERVICE AREA in
Cities
Total
Lines
in
cities
PHASE I PHASE - II
Phase- Phase- to
be
covered
II
in Lines
in Total Lines
(during (after
2003)
phase
1)
1.
ANDMAN&
1500
2500
4000
NICOBAR
2.
ANDHRAPRADESH 84
85
160000
3.
ASSAM
14
23
11000
235600
413600
32300
43300
4.
BIHAR
(ml.
47 2
49
65000
110000
175000
Jharkhand)
5.
GUJRAT
72
74
175000
284750
459750
6.
HARYANA
40
40
43000
68050
11050
7.
HIMACHALPRADESH 17
20
12000
22000
34000
8.
JAMMU& KASHMIR 4
10
14
12000
29200
41200
9.
KARNATKA
26
115000
185150
300150
19
Page 20
BSNL
Conneting India
Faster
10.
KERLA
11.
MADHYAPRADESH 46
100
100
125000
199830
324830
23
69
43500
92350
135850
(ml. Chattisgarh)
12.
MAHARASHTRA
123
124
190000
305300
495300
13.
NORTHEAST
43
49
3000
20000
23000
14.
ORISSA
20
18
38
37000
77000
114000
15.
PUNJAB
51
11
62
90000
143500
233500
16.
RAJASTHAN
32
40
50000
87650
137650
17.
TAMILNADU
68
68
130000
204900
334900
18.
U.P.(W)inl.
33
33
100000
160000
260000
Uttarakhand
19.
U.P.(E)
47
24
71
74000
143100
217100
20.
WESTBENGAL
31
35
40500
70000
110500
TOTAL
850
171
1021
1477500
2491180
3968680
PRODUCT PROFILE OF BSNL

Post-paid
Pre-paid
POST-PAID SER VICES
Cellone is the Post paid service of the BSNL It offers you a host of value added
services and unmatched features not found in any other Cellular service.
As a proud subscriber of CellOne service you will stay in touch with your nears
and dears any where in India because Cellone is the only Cellular service which
is available in all major cities and covers all major highways. CellOne gives you
all India roaming facility (including Delhi and Mumbai) and international
roaming facility to more than 300 networks across the world.
As a CellOne subscriber you will enjoy benefits like:
No security Deposit if you are an existing BSNL subscriber.
No security deposit or monthly rental for national roaming facility in Plan325 & 525.
Voice Mail recording and receiving facility free.
CLIP free.
Page 21
BSNL
Conneting India
Faster
Call waiting and Call holding facility free

You can choose CellOne service from THREE convenient plans:
Plan 225
Plan 325
Plan 525
Service
Cellone
Rent per month

225
Features
Mob-Mobile Rs 2.2/mm
Mob-Land1ineRs 2A/min
Cellone
325
SMS @60 Paise

Mob-Mobile= Rs 1 .
4/mm
MobLand1ine=Rs
8/mm
SMS @60 Paise
Callone cel lone numbers
unlimited
for
Rs
75/month
Cellone
525
Mob-Mobile= Rs 2.2/mm
Mob-Landline=Rs 2.4/rn
in
SMS @60 Paise
Callone cellone numbers
unlimited
for
Rs
75/month
A host of value added services are also available at very economical charges:
Page 22
BSNL
Conneting India
Faster
Voice mail service

Sort Massage Service (SMS)
Group Messaging
National and International Roaming
Call forwarding
Corporate virtual Private Network
Call conferencing
Friend and Family Talk
Call waiting and call holding facility
In services like Pre paid cards, Universal Access No. Split charging, VPN
etc.
Wireless Application Protocol (WA1. Surf WAP enabled websites on
Internet using this service.
Unified messaging services: Integrate your Mobile phone with the Internet
and access your e-mails, faxes, voice mail etc on your mobile phone
Call User Group
VOICE MAIL SER VICE:
Though you may miss a call, you will never miss what the caller has to say with
CellOne Voicemail. Its truly mobile voice mail.
CellOne Voice Mail Service ensures that the customers never miss their calls
even when their phone is busy, switched off, out of coverage, or the customer is
simply too busy to take the call. In such cases, CellOne VMS greets the caller
and records a message from the caller, which the customer can retrieve later at
his convenience from anywhere in the world. This is available to all our postpaid customers.
Page 23
BSNL
Conneting India
Faster
Its like having your very own, mobile personal secretary and answering machine
who listens to your incoming calls, greets the caller and stores the messages left
by the caller so that you can listen and call them back later.
In the beginning, when you want to start using your Voice Mail Service, you have
to first activate your personal Voice Mail box by defining the conditions for
diverting the calls. First go from MENU to the CALL DIVERT feature. You need
to refer to your handset manual as the process differs from the handset to
handset. Your handset will show you the four different conditions under which
you can divert your calls. You can choose any one of them.
PHONE BUSY (whenever you receive a call on your mobile phone while
attending another call, it will get diverted to your VMS)
NO REPLY (if you cant or dont want to answer a call, it is automatically
forwarded to your VMS after few seconds)
NOT REACHABLE (if you are not in the BSNL coverage area or if your
handset is switched off, your call is diverted to your VMS.)
UNCONDITIONAL (in case you dont wish to be disturbed, you can
direct all your calls to your VMS)
SHORT MESSA GE SER VICE: [SMS]
Mobile-to-Mobile Messaging is a revolutionary new means of communication
that allows CellOne mobile subscribers to send a short text message
instantaneously to any other mobile subscriber. You can type down the message
and send it to any mobile. The message can be of 160-character length including
spaces, punctuation and special characters. The system sends the confirmation
about the delivery of the message to the sender as soon as the message is
delivered .If the called number is busy or out of coverage area, the system
periodically monitors the status of the called number and sends the message as
Page 24
BSNL
Conneting India
Faster
soon as it becomes active. BSNL provides national and International SMS

facility to its post and pre-paid customers at very cheap price.
Select the Message option from your phone menu.
Scroll to access the Service Centre Number.
Enter the Service Centre Number + xxxxxxxxxx. This must be done to
activate the service.
ROAMING:
At CellOne, we believe you should be able to talk to whomever you want,
whenever you want and wherever you want. Thats why CellOne offers you
Roaming services designed to meet your needs. We thus make sure that you are
always just a phone call away from your near and dear ones. Your CellOne
number shall remain the same wherever you are in Mumbai, Lucknow, London,
Paris or anywhere else in the world.
Since your number is the same wherever you go, the call will be forwarded to
you. So no more missed calls. Further the caller does not require STD/ISD
facilities to call you. if the call is being made from within the service area of your
home network. All India roaming facility is available for both post and pre-paid
mobile customers.
International roaming facility is available for CellOne subscribers for more than
300 networks across the globe.
All India pre-paid roaming (Excel) is available for all the circles of BSNL except
from south zone (Andhra Fradesh, Tam ilnadu, Karnataka, Kerala, Chennai Tel.)
MTNL Delhi & MTNL Mumbai. (Now it is available).
Page 25
BSNL
Conneting India
Faster
CALL FOR WARDING:

In case you are in a meeting or your Celiphone is switched off, using the Call
Forwarding feature, you can forward your calls on a fixed line or a cellphone
where someone can see messages on your behalf. You can also forward an
incoming call while speaking to someone.
You can activate Call Forwarding either by using the menu function of your
celiphone or by using the codes mentioned alongside.
Use the menu function to scroll to Call Forwarding and activate for the following
options:
All calls
If busy
If no reply
If not reachable/switched off
All forwarded calls are billed the same way the regular call is billed. Calls that
are forwarded to the CellOne Voice Mail are not charged for airtime.
CALL WAITING:
This feature enables you to speak to two callers, one at a time, without hanging
up on either one of them. When this network service is activated, the network
notifies you of a new incoming call while you have a call in progress. If another
person tries calling you midway through a conversation, he/she will hear a
message informing him/her that your line is busy, while you will hear beeps at
intervals. You can accept the second call while putting the first call on hold.
Page 26
BSNL
Conneting India
Faster
CALL USER GROUP:

It is a post-paid card, connecting in the form of interrelated manner with free
connection between people of the same department, with a minimum of 5 &
maximum of 50 people.
UNIFIED MESSAGING ON CELLONE:
The UMS (UNiFIED MESSAGING SERVICE) system can be categorized as
per the below mentioned functionality:
Voice Mail Service (VMS)
FAX Message
E-Mail
E-Mail to Speech (ETS)
DETAILS OF DEPOSITS IN POST-PAID:
Rsl200forLocaI.
Rs 2000 for STD.
Rs3000forISD.
COMPETITORS DETAILS
The Indian telecommunications network with 77m telephone connections is the
fifth largest in the world and is the second largest among the emerging
economies of Asia.
Private operators have made mobile telephony the faster growing in India. The
competition between the four main private groups Bharti, Hutch, Tata and
Reliance and with the state sector incumbents BSNL and MTNL has brought
about a significant drop in tariffs. There has been almost 74% in cell phone
Page 27
BSNL
Conneting India
Faster
charges, 70% in ILD calls and 25% drop in NLD charges, resulting in a boom
time for the consumers.
The competition varies across segments but the current players include state
owned operators as well as private operates.
Reliance has emerged as the largest cellular service provider with 22% market
shares followed by Bharthi with 20% market shares. BSNL Hutch and idea
followed suit. In the fixed line segment, the public sector incumbents, BSNL and
MTNL continue to dominate the market with a combined market share of 95%.
Tata teleservices has emerged as the leading private fixed line operator with a 2%
market share followed by Bharhti and Reliance.
Service is our Motto
Under mobile network of BSNL, Karnataka Telecom Circle is a separate identity
as a Mobile Operator with Headquarters at Bangalore. The Main Switching
Centers (MSCs) are located at Bangalore and Hubli. To these centers Base
Station Controllers (BSCs) are connected and which in turn connects to Base
Transmitting Station (BTS). These BTS ultimately communicate with mobile
handsets of subscriber. There are around 300 numbers of BTS covering a total of
121 cities with incidental coverage in many other areas. This enables a mobile
subscriber to roam freely anywhere in Karnataka. Wide coverage is given on
National Highways and Train routes. These base stations are connected to BSC
by means of Optical Fiber links in ring configuration, which ensures a reliable
transmission media.
Page 28
BSNL
Conneting India
Faster
MILE STONES OF BSNL

1st October is a significant day for Bharat Sanchar Nigam Limited as it was
formed on this day in the year 2000. On this eventful day, BSNL assures its
valuable customers that it will strive hard to provide qualitative and reliable
world-class telecom services in the days to come.
BSNL has more than 14 Lakh Internet Customers who access Internet through
various modes viz. Dial-up, Leased Line, DIAS, and Account Less Internet.
BSNL has been adjudged NUMBER ONE ISP in the country. We are committed
to contribute towards increasing the growth of Internet in the country by adding
bandwidth and increased affordability.
BSNL has pioneered in introducing Broadband services in the country. BSNL is
actively engaged in large-scale expansion of Broadband service during the
current year. A world-class multi-gigabit, multi-protocol convergent IP
Infrastructure is being setup, which will provide convergent services like, voice,
data and video through the same Backbone and Broadband Access Network.
Broadband rollout is planned from December 2004 in 198 cities. We hope to
serve I million customers by December 2005.
BSNL is the only service provider which is making sincere efforts and taking
initiatives to bridge the Rural-Urban Digital Divide. We have already provided
L24 Crore Rural DELs and 5.11 Lakh Village Public Telephones across the
country. I3SNL is promoting Public Telephone System through its franchisees
also. At present about 1.63 million Local / STD / ISD PCOs have been setup.
BSNL has also introduced a novel scheme for rural and remote areas through
Gramin Sanchar Sewaks who carry mobile phones to the doorstep of the rural
populace. We have provided telephone facility in about 10900 villages through
Page 29
BSNL
Conneting India
Faster
this scheme. We would carry the benefits of Telecom Development to every nook
and corner of the country. We are actively engaged in modernizing our Rural
Telecom Infrastructure and to bring the majority rural populace at par with the
main urban stream.
BSNL is committed to provide affordable services to its customer and would
continue to offer competitive variable plans to suit your requirements as well as
pocket. Customer satisfaction is our top agenda and we are taking several
enabling initiatives to provide you satisfactory fault free service by upgrading our
external plant through creation of pole less network. We are grateful to our
customers for reposing confidence in us and we look forward to their continued
patronage with us.
BSNL offered huge data service potential, especially in small towns and cities.
Cellone users do not have to pay for incoming calls from any phone. This
advantage would be neutralized with the incoming calls becoming free on all
mobile phones.
DEPARTMENTAL STUDY IN TUMKUR DIVISION
* Operational
* Administrative section
* Technical section
* C-DOT section
* Maintenance section
* Finance section (Accounts section)
* Marketing section
Page 30
BSNL
Conneting India
Faster
Over all in Tumkur telecom departments there are :

1) C-DOT section: (Center For Development Of Tele Matrix)
It is a Technical section
Technology used by BSNL
2) Finance section (Accounts section)
+ Accounts Allowance and Pay (A & P)
+ Cash Accounts
1) Accounts Allowance and Pay (A & P):
* It involves Pay and Allowance.
* All the bills are collected and passed through it.
* All the employee salaries/wages from GM to PA, will pass
through this department.
DEPARTMENTAL STUDY IN TUMKUR DIVISION
* Operational
* Administrative section
* Technical section
* C-DOT section
* Finance section (Accounts section)
* Marketing section
Page 31
BSNL
Conneting India
Faster
Over all in Tumkur telecom departments there are:

1) C-DOT section: (Center For Development Of Tele Matrix)
It is a Technical section
Technology used by BSNL
2) Finance section (Accounts section)
+ Accounts Allowance and Pay (A & P)
+ Cash Accounts
1) Accounts Allowance and Pay (A & P):
* It involves Pay and Allowance.
* All the bills are collected and passed through it.
* All the employee salaries/wages from GM to PA, will pass
through this department.
2) Cash Accounts:
TRY (Telecom Revenue Accounts.) it is a section in BSNL
Where the telephone bills are received.
Collecting of Revenue and bills sectin
Telephone bills are received and paid here.
Maintenance of all records
3) Marketing section:
Commercial section
Tele shop
1. Commercial section:
i. All telecom activities like:
ii. Problems in telephone connection
iii. New connections
iv. Mobils service
Page 32
BSNL
Conneting India
Faster
v. Disconnection
2. Tele shop
i. Suggestions and complaints.
ii. Customer care center.
iii. All type of application form of BSNL is available.
Planning Or Construction section:
1. Processing of materials
2. Tenders
3. Pre-requirements mamerials
4. Forecast of next THREE years
5. Expenditure revenue
6. Cable networking
7. Tower erection
8. Sanctioning projects like:
1) Opening of a telephone building
2) Supply of equipments
3) Provide of cables
4) To call tenders
5) Unit estimates
6) How to take Return On Investment (ROl)
4) Operational section:
* To Adoption of new technology
* To trained the experts
* Infrastructure requirements in BSNL
* Information sent to head quarters to taluks
Page 33
BSNL
Conneting India
Faster
5) Administrative section:
* Establishment section:
In this all staff matters like:
1) Recruitment
2) Transfer
3) Retirement
4) Awards
5) Medical
Material management (MM):
All the raw materials of BSNL are supplied from this department.
SWOT ANALYSIS
STRENGTH
* Good brand name and image in the minds of people as an excellent cellular
service provider.
* Good network coverage.
* Standard quality as a result of broadband.
* Adaptation of optical fiber technology in broadband.
* Price is low compared to others.
* Services, which ensure value for money of the customers.
* C-DOT is adopted.
* Reasonably charged roaming facility provided exclusively by BSNL with no
extra costs.
* BSNL is attracted by its economical services. No hidden costs.
* Airtel, Tata indicom, Hutch are service providers that use services of
BSNL.
Page 34
BSNL
Conneting India
Faster
WEAKNESS
* Less advertising activities
* Customer is not updated with the latest information.
* BSNL does not manufacture SIM cards.
* MMS (Multi Media Service) is only available to post-paid users. This service
should be extended to pre-paid users also.
* Consumer complaints should be given more attention.
* Compared to other service providers, the messaging service (SMS) is costlier.
* General purpose radio signaling (GPRS) facility to every customer
* Caller tones are not available.
* Pre-paid SIM cards should be made available on demand.
OPPORTU N ITIES
* Rapid growth in telecom sector.
* More features should be added to attract the customer.
* Prevailing same rates in all the states will be an attractive feature.
* BSNL SIM card should be made available in all cellular agencies and this can
reduce over-demand. This will make the purchase of the SIM card possible, when
the customer wants it.
* Customer care service units have to open in Tumkur.
* Networking reach and capacity will increase, by adding more towers.
THREATS
* Fluctuation in tariffs that will lead to confusion among customers.
* There is a stiff competition from other service providers who advertise widely.
Page 35
BSNL
Conneting India
Faster
CHAPTER-4
RESEARCH METHODOLOGY
To analyze the employee behaviour towards the employees fringe benefit
program & to asses their awareness and satisfaction from the programs offered
by the organization a easy statistical method is used to arrive at the conclusion
over the specific terms. It is very simple to collect information through
conducting an employee survey.
1. Data collection: Data can be classified in the term of their nature, design,
durations and sources of fringe benefit programs. The data collection of
employees fringe benefit program is done through.
1. Primary data
2. Secondary data
1. Primary data:
Primary data was collected by.
1. Intetviewing the employees personally.
2. Circulating the questionnaire.
3. Receiving oral information from higher officials.
2. Secondary data:
To support the analytical part of this study, secondary data has also been
collected by various sources like.
Company brochures
Textbooks
Magazines
Page 36
BSNL
Conneting India
Faster
Research Design:
To achieve the purpose of doing research (i.e.) to settle a issue exists at
present by providing some suggestions through paper surveys, planning of the
design of the study is very essential.
The following steps are included in the research design to make this
project. An effective one,
Finding out the statement of the problems
Setting up the objectives.
Formulation of research plan by
Identifying the method of survey and tools available for collecting data.
Identifying the methods to interpretations of data, which has been
collected through surveys.
Analyzing the findings to provide some suggestion for betterment.
Research plan:
Survey methods:
1. Random survey by circulating questionnaires to employees.
2. Oral surveys by personally interviewing top management and middle
level management.
Tools:
1. Questionnaire: A structural questionnaire containing so many options
for all questions has been circulated.
2. Interviews: Group discussions type interviews have been conducted to
collect some datas.
Page 37
BSNL
Conneting India
Faster
Sampling design includes:

A. Sample units
B. Sample size
C. Sampling technique
a. Sample units: sampling unit for this study consists of the employees of the
BSNL. Tumkur.
b. Sample size: sample size for the study consists of 60 employees of BSNL
Tumkur.
c. Sampling technique: Random sampling technique has been used for the
purpose of arriving the sample size.
Methods for interpreting data:
Graphs
Pie charts
Bar graphs
Tabular columns.
Page 38
BSNL
Conneting India
Faster
CHAPTER-5
THEORETICAL PROSPECTS
Human Resource Management (HRM) can be viewed as a comparatively new
approach to personnel management. Which considers people as the key resource?
It subscribes to the nation that it is important to communicate with employees to
involve them in what is going on and to foster their commitment and
identification with the organization. In addition a strategic approach to the
acquisition, motivation of people is heavy emphasized.
In the latter part of the 1800s the concept of welfare personnel developed and
continued until the Second World War. After the Second World War and up to the
1950s personnel management incorporated a wider range of services, the 1960s
and 1970s saw a significant increase in the number of staff engaged in personnel
work.
Definition of H.R.M:
According to E. Flippo :
It is the planning, organizing, directing and controlling of the procurement
development, compensation, integration, maintenance and separation of
human resources to the end that individual, organizational and social
objectives are achieved.
According to Coleman:
The process of determining manpower requirements and the means for
meeting those requirements in order to carry out the integrated plan of the
organization .
Page 39
BSNL
Conneting India
Faster
Objectives of an HR1VI system:

1.
Companies objectives are to be achieved through its most valued resource

i.e. its work force.
2.
An integration of 1-1k Management policies and business objectives

should be sought.
3.
The maintenance and enhancement of both the workforce and the product.
4.
In order to enhance both individual and organizations performance.
5.
1-IRM policies should support the corporate culture.
6.
The provision of task and organizational conditions.
7.
Creation of a flexible organizational system.
8.
To improve the standard skills, knowledge, ability and discipline etc.,
9.
To maintain industrial relationship between employer and the employee.
10.
To increase the size of the business and to reduce the cost of labour.
Importance/Scope of HRM:
1.
Good HR practice can help in attaching and retain the best people in the
organization.
2.
Appropriate requirement and selection activities.
3.
Performance appraisal and training develop individuals.
4.
Good HR practice can also motivate organization members to do

outstanding work.
Page 40
BSNL
Conneting India
Faster
Benefits and Services:

Management is concerned with attracting and keeping employees whose
performance meets at least minimum levels of acceptability and at keeping
absenteeism and turnover to tolerable levels.
Employee benefits and services available to all employees based on their
membership in the organization. The purpose of such benefits and services is to
retain people in the organization and not to stimulate them to greater effort and
higher performance. They foster loyalty and act as a security base for the worker.
Meaning
The benefits are usually known as fringe benefits as they are offered by
the employer to the employee as a fringe. Different terms have been used for
these benefits such as fringe benefits welfare expenses, perquisites.
Definition:
Belcher defines these benefits as any wage cost not directly connected
with the employees, productive effort, performance, service or sacrifice.
Cockman Views employee benefits as those benefits which are
supplied by an employer to or for the benefits which are supplied by an employer
to orfti the benefits of an employee and which are not in the form of wages of
salaries and time- rated payments.
Page 41
BSNL
Conneting India
Faster
Objectives of fringe benefits and service programs:

An organization designs and establishes a benefits and service programs
to achieve the following ends:
a.
To recruit and retain the best personnel.
b.
To provide for the needs of employees and protect them against

certain hazards of life particularly those, which an individual cant
himself provide for.
c.
To increase and improve employee morale and create a helpful and

positive attitude on the part of workers towards their employers.
d.
To improve and furnish the organizational image in the eyes of the

public.
e.
To make the organization a dominant influence in the lives of its

employees with a view to gaining their loyalty & co-operation
Principles of fringe benefits:

1.
Benefits& services provided to the employees of genuine interest in

the protection and promotion of their well being.
2.
The benefits must satisfy a real needs employees to resist.
3.
The benefit must he cost-effective.
4.
The benefit should be as broad- based as possible.
5.
Employees should be educated to make use of the benefits.
6.
The wishes of employees as expressed by the bargaining power of

the union.
Page 42
BSNL
Conneting India
Faster
Special features of fringe benefits:

1
Fringe benefits are those payments or benefits, which a worker

enjoys in addition to the wages or salary he receives.
To stimulate employees interest in their work and to make their job

more attractive and productive for them.
Fringe benefits represent a labour cost for the employer.
Fringe is never a direct reward geared to the output effort or merit

of an employee. But on the basis of length of service his sickness,
sex, the hazards of life he encounters in the course of his work.
It is a fringe benefit when it is enjoyed by all employees.
The factors influenced the concept of fringe benefits:

1
Rising prices and cost of living has thought has brought about
incessant demand for provision of extra benefits to the employees.
Employees too have found that fringe benefits present attractive

areas of negotiation when large wage and salary increases are not
feasible.
Fringe benefits are non-taxable rewards has been a major stimulus

to their expansion.
Greater pressure has been placed upon competing organizations to

match these benefits in order to attract and keep employees.
Page 43
BSNL
Conneting India
Faster
Fringe benefits satisfy 3 goals viz.,:

1. Social goal
2. Human relations goal
3. Macro economic goal.
1. Social Goal: The fringe benefits act as a social lever in helping conservation
of this precious resource, by guarding. Against its unnatural erosion and
providing the climate for its development in a working environment.
2. HR Goal: The management provides economic, social and psychological
needs of the employees, so that their co-operation could be obtained and
productivity of the organization enhanced.
3. Macro economic goal: For maintaining the growth and stability in the
economy of the country, ideal utilization of the non-human and human resources
is imperative.
Benefits of fringe benefits:
1.
Better physical and mental health to the workers and make them
happy.
2.
Facilities like housing schemes, medical benefits, education and

recreation. Facilities for the workers, families help create contented
workers families. This devotes the greater attention towards the
work.
3.
Employees services serve to maintain some degree of peace with

the employees union in as much as considerable part of the
bargaining package.
4.
Employers secure the benefits of high efficiency, cordial industrial

relations and low labour absenteeism and turnover.
Page 44
BSNL
Conneting India
Faster
5. Fringe benefit scheme bring industrials peace and cordial labour

managements relation.
Limitation:
1. Fringe benefit is a costly affair and expensive for an employer.
2. Most of the time spent by fringe benefit program.
3. Self-reliance and capacity for new ideas might be stiffed.
4. Sometimes the employee may misuse it.
Administration of fringe benefits must proceed step by step, the steps
being.
Environment
ESTABLISH BENEFIT
OBJECTIVES
ASSESS
ENVIRONMENTTAL
FACTORS
ACCESS COMPETITI
VENESS
COMMUNICATE
BENEFIT
INFORMATION
CONTROL BENEFIT
COSTS AND
EVALUATION
Page 45
BSNL
Conneting India
Faster
Types of non-monetary awards:

Benefits and services
Treats
Knick-knacks
Awards
o Free lunches
Desk accessories
Trophies
o Festival bashes
Company watches
Plaques
o Coffee breaks
Tie pins, brooches
Citations
o Picnics
Diaries/planners
Certificates
o Dinner with boss
Calendars
Scrolls
o Dinner for the family
Wallets
o Birthday treats
T-shirt
letters of appreciation
Office environment
o LI Re-decoration
o LI Office with a window
o LI Piped music
o Flexible Hours
Social acknowledgement Tokens
o Informal recognition
Motive tickets
o Recognition at office get-togethers
Vacation trips
o Friendly greeting, smiles, e-mails.
Coupons redeemable
at stores
o Solicitations of advice, suggestion.
Early time-off
o Membership of recreation clubs. Anniversary, dating and birth

o Use of company facilities for
Allowances! Parents.
o personal Projects.
o Projects Flexible hours
Page 46
BSNL
Conneting India
Faster
On the job
o More responsibility
o Job rotation
o Special assignments
o Training
o Representing the company of public.
Coverage of benefits:
The hiring of any employee requires the organization to pay social
security premiums, workmens compensation etc.
The organization provides the employee with financial protection at
retirement, termination or as a result of injury and it also provides dependants in
case of the employees death.
Benefits may be classified as under:
1.
Employee security payments: It includes old age survivor, disability,

health and unemployment insurance, workmens compensation, accident
insurance, pensions.
2.
Payment for time not worked: It includes health in the family leave,
family allowance, holiday pay, lay-off pay, medical time, paid lunch
periods, religious holidays, pay for rest periods, sick leave, vacation pay
and payment for the time spent on ones vote at election time.
a.
Rest periods: Is to allow the worker some mental and physical diversion
from hsjob.
b.
Holidays: it includes national festivals day and religious festival holidays.
c.
Vacations: Vary from 15 days to I month in a year. These are given to the
employee after he has put in a specified period of time.
Page 47
BSNL
Conneting India
Faster
d.
Sick leave: Full pay for a specified number of permissible sick days are
granted to the employees.
e.
Severance pay: One-time payment when an employee is terminated.
f.
Leave of absence: Includes educational leave, training period leave,

promotional exams leave etc.
g.
Pensions programs: Provided an employee has fulfilled specific conditions

of employment for a specific length of time.
h.
Insurance: May be life, health, and accident.
3.
Bonus and Awards: consists of attendance bonus, Diwali or Dasara

Bonus, profit sharing bonus, service bonus, waste elimination bonus, yearend bonus and safety awards and work performance awards, suggestion
awards etc.,
Employee Service:
In addition to the above fringe benefits, organizations also provide a
wealth of service that employees find desirable.
Page 48
BSNL
Conneting India
Faster
These services include:

1.
Service related to the type of work performed:

Subsidies for the purchase of work clothing and uniforms and of the
various types of tools used by a worker in the course of his work.
2.
Eating facilities:
It includes company restaurants, cafeterias, canteens, lunchrooms, and
fully or partially subsidies food.
3.
Transportation facilities:
Including parking lots and bus service.
4.
Child care facilities:

Comprising nurseries and care centers for children.
5.
Housing services:
Including company- owned housing and subsidized housing.
6.
Financial and legal services:

Including loan funds, credit unions, income tax service, legal aid, savings
plan and group insurance plans.
7.
Purchasing services:
SUCh as company operated stores and discounts on Co, products and
services.
8.
Recreational, social and cultural programs:

Including athletics, social clubs, recreational areas, party, picnics, library
and entertainment programs.
9.
Educational services:
Which include educational leave, tuitions fee refunds and scholarship for
employees and their children.
10.
Medical services:
Including clinics and hospitals, counseling services and referrals to
community social services.
Page 49
BSNL
Conneting India
Faster
Problems raised by benefit programs:

Many problems arise when these programs are adopted, they are
1. Charge of paternalism:
When too many benefits and services are offered to employees, a feeling
develops that these benefits and services are their right- which is not really so.
2. Excessive expenditure:
The administration of these benefits and services is fairly costly affair.
3. Fads become fashionable:
Introduction of the benefits and services of one company, other concerns
view with one the another to introduce them as well.
4. Maintenance of the least productive workers:
With an increase in benefits employees, particularly when they are not
very productive, tend to stick to their jobs & are not interested in changing them.
5. Neglect of other personnel functions:
When a management becomes more concerned about the provision and
administration of benefits and services, it often pays very little attention to other
aspects of personnel programs.
Page 50
BSNL
Conneting India
Faster
Fringe benefits in India:

When the employers federation of India conducted a study of fringe
benefits. In the mining industry, the percentage of fringe benefits vary from 24.5
to 27.88, in manufacturing sector is 13.42 and 32.11 followed by cigarette
industry 31.42 and aluminum brass and copper industries (30.56). A break -up of
fringe benefits by types revealed that, of the total amount paid on fringe benefits.
Which was paid for the time not worked and for profits and bonus was the
highest, accounting for a little more than 9 percent of the total wage bill.
Benefits programs for management:
Special considerations and policies apply to the benefit programs for the
management, for which a different benefit structure is provided because of the
fact that many legal considerations do not operate in their case. The personnel
department is generally responsible for the co-ordination of the plans for the
administration of these benefits and services.
Page 51
BSNL
Conneting India
Faster
CHAPTER-6
ANALYSIS & INTERPRETATON OF DATA
Table 1: Table showing the gender of respondents
Sl.No. Gender No. of respondents
1
Male
38
2
Female 16
Total
54
Percentage
30%
70%
100%
Analysis:
1. 30% of respondents are male
2. 70% of respondents are female employees.
The majority of employees are female.
Page 52
BSNL
Conneting India
Faster
Table 2: Table showing the age group of respondents

Sl.No.
1
2
3
4
Age group
18-25
26-35
36-45
46-55
Total
No. of respondents
0
1
5
48
54
Percentage
0
2%
10%
88%
100%
Analysis
1.
2.
3.
4.
There is no respondent of employees on 18-25 age.

2% of respondents are in the age group of 26-35 years.
10% of the respondents are in the age group of 36-45 years
88% of the respondents are in the age group of 46-55 years.
Page 53
BSNL
Conneting India
Faster
Table 3: Income of the respondents

Sl.No.
1
2
3
4
5
Income per month (in Rs.)

4000 8000
8000 12000
12000 16000
16000 20000
Above 20000
Total
No. of respondents
2
4
8
40
54
Percentage
1%
8%
16%
75%
100%
Analysis
1.
2.
3.
4.
5.
75% of respondents income is above 20000.

16% of respondents income is within the 16000-20000
8% of respondents income is within 12000-16000
There is income o f employees are get 8000-12000
1% of respondents income is within the 4000-8000.
Page 54
BSNL
Conneting India
Faster
Table 4: Experience of respondents

Sl.No.
1
2
3
4
5
Working year
Less than 2 yrs.
2-4 yrs.
5-6 yrs.
6-10 yr.
Above 10 yrs.
Total
No. of respondents
2
14
38
54
Percentage
4%
26%
70%
100%
Analysis
1. 70% of respondents are working above 10 years.
2. 26% of respondents are working 6-10 years and
3. 4% of respondents are working 2-4 years.
Page 55
BSNL
Conneting India
Faster
Table 5: Satisfaction with present wage system

Sl.No. Employees are happy
1
Yes
2
No
Total
No. of respondents
52
2
54
Percentage
97%
3%
100%
Analysis
1. 97% of employees are happy with present wage system
2. 3% of employees are not happy with the wage system
Page 56
BSNL
Conneting India
Faster
Table 6: The fringe benefit or welfare program provided by the organization

A. Respondents opinion towards payment for time not worked.
Sl.No.
1
2
3
4
5
Payment for time not worked

Hours or work
Paid holidays
Shift premium
Holiday pay
Paid vacation
Total
No. of respondents
2
5
2
45
54
Percentage
4%
9%
4%
83%
100%
Analysis
1. 83% of employees opinion is paid vacation provided by the organization
2. 9% of employees opinion is paid holidays provided by the organization
3. 4% of employees opinion is paid hours or work provided by the
organization
4. 4% of employees opinion is paid holiday pay provided by the
organization.
Page 57
BSNL
Conneting India
Faster
Table 7:
B. Respondents opinion towards security of the employee
Sl.No. Security of the employee
No. of respondents Percentage
1
Retrenchment compensation 52
96%
2
Lay off compensation
2
4%
Analysis
96% of respondents opinion is retrenchment compensation provided by
the organization and 4% of respondents opinion is lay-off compensation provided
by the organization.
Page 58
BSNL
Conneting India
Faster
Table 8: Employees view towards the health benefits:

Sl.No.
1
2
3
4
5
Health benefits
Sickness benefits
Maternity benefits
Disablement benefits
Dependents benefits
Medical benefits
Total
No. of respondents
5
4
0
0
45
54
Percentage
10%
7%
0%
0%
83%
100%
Analysis
83% of respondents view is medical benefits provided by the organization.
10% of respondents view is sickness benefits provided by the organization
7% of respondents view is maternity benefits provided by the
organization.
Page 59
BSNL
Conneting India
Faster
Table 9: Employees view on impact of present welfare program

Sl.No. Employees are happy with No. of respondents Percentage
1
2
Present welfare programs

Yes
No
Total
50
4
54
96%
4%
100%
Page 60
BSNL
Conneting India
Faster
Table 10 : Employees view on welfare measure is not satisfied up to his/her

expected level
Sl.No.
1
2
3
4
5
Welfare measure
Health
Medical
Socio-cultural
Safety
Old age
Total
No. of respondents
7
4
23
12
8
54
Percentage
13%
7%
43%
22%
15%
100%
Page 61
BSNL
Conneting India
Faster
Table 11: Respondents opinion towards the working condition

Opinion towards
Excellent Very good Good Poor Very poor
The working condition

Cleanliness
Safety & Security
Lighting/ventilation
Water facility
Power facility
Sanitation
Wash room facility
Rest room
Air condition
Canteen
Transport facility
14
10
30
42
5
30
10
25
24
5
10
8
16
35
8
18
10
9
8
49
12
4
9
3
0
5
30
2
38
6
-
4
2
4
2
2
3
4
44
-
Page 62
BSNL
Conneting India
Faster
Table 12: Employees view on satisfaction of the present working condition

Sl.No. Satisfaction of the present No. of respondents Percentage
1
2
Working condition
Yes
No
Total
52
2
54
97%
3%
100%
Analysis
96% of respondents satisfied the present working conditions
Page 63
BSNL
Conneting India
Faster
Table 13: Employees view on satisfaction of the present bonus system

Sl.No. Satisfaction of present No. of respondents Percentage
Bonus system
Yes
No
Total
1
2
24
30
54
45%
55%
100%
Analysis
The above data 45% of respondents only satisfied with the present bonus
system and remaining 55% of respondents not satisfied with the present bonus
system.
Page 64
BSNL
Conneting India
Faster
Table 14: Employees view towards the welfare programs motivates the
employees
Sl.No. Welfare programs motivates No. of respondents Percentage
1
2
3
4
The employees
To a greater extent
To a little extent
To some extent
Cant say
Total
2
28
23
1
54
4%
52%
43%
1%
100%
Analysis
The above data 52% of respondents view is welfare programs motivates
the employees to a little extent and 43% of respondents view to some extent.
Page 65
BSNL
Conneting India
Faster
Table 15: Employees view on LTC provision provided by the organization

Sl.No. Frequency of LTD No. of respondents Percentage
1
2
3
4
Provision
Once in a year
Four years once
Six years once
Three years once
Total
1
50
0
3
54
1%
95%
0%
4%
100%
Analysis
95% of respondents view is four year once the LTC provision provided by
the organization.
Page 66
BSNL
Conneting India
Faster
Table 16: Employees opinion regarding accident relief benefits

Sl.No. Accident relief benefits No. of respondents Percentage
1
2
To employees
Yes
No
Total
4
50
54
7%
93%
100%
Analysis
93% of respondents view is BSNL does not provide relief benefits to
employees.
Page 67
BSNL
Conneting India
Faster
Table 17: Employees view on encouragement for employee to higher

education department wise or promotional exam
Sl.No. Encouragement for employee No. of respondents Percentage
1
2
To higher education
Yes
No
Total
52
2
54
97%
3%
100%
Analysis
97% of respondents view is BSNL provides encouragement for employee
to higher education, department-wise or promotional exam by only 3% of
respondents are not ready to give encouragement for employee to higher
education.
Page 68
BSNL
Conneting India
Faster
Table 18 : Respondents opinion towards rent free housing facility to

employee
Sl.No. Rent free housing facility No. of respondents Percentage
1
2
To employees
Yes
No
Total
2
52
54
4%
96%
100%
Analysis
96% of respondents are not taken rent free housing facility but only 4% of
respondents are using this benefit.
Page 69
BSNL
Conneting India
Faster
Table 19: Respondents opinion towards awarded by BSNL

Sl.No. Awarded by BSNL
1
Yes
2
No
Total
No. of respondents
28
26
54
Percentage
52%
48%
100%
Analysis
52% of respondents are getting award by BSNL only and remaining 48%
of respondents are not getting any award by BSNL.
Page 70
BSNL
Conneting India
Faster
Table 20: Respondents opinion towards fringe benefits reduce the

absenteeism
Sl.No. Fringe benefit reduce
1
2
3
4
No. of respondents Percentage
The absenteeism
Strongly agree
Agree
Strongly disagree
Neither agree nor disagree
Total
28
4
0
22
54
52%
8%
0%
40%
100%
Analysis
52% of respondents agree that fringe benefit reduces the absenteeism and
40% of respondents are neither agree nor disagree the fringe benefit reduces the
absenteeism.
CHAPTER-7
FINDINGS, SUGGESTIONS & CONCLUSION
Findings
Page 71
BSNL
Conneting India
Faster
1.
2.
3.
4.
5.
6.
In BSNL Tumkur the 70% of employees are female.

75% of respondents get the income is above 209000.
70% of respondents working with BSNL for more than 10 years.
All BSNL employees are satisfied his/her job.
97% of respondents are happy with present wage system.
BSNL provide all type of fringe benefits i.e., payment for time not worked
employee safety and security, health benefits, voluntary arrangements,
welfare and recreational facility and old age benefits to the employees.
After analysis of the questionnaire we came to know that, these benefits are
extended to almost
7. Greater number of respondents i.e., 96% of respondents are happy with
present welfare program.
8. 43% of respondents expect the socio-cultural activity like sports or any
entertainment program.
9. 55% of respondents are satisfied with organization present bonus system.
10. All respondents are satisfied with present working conditions.
11. 52% of respondents views the welfare program motivates the employee to
a little extent.
12. 95% of respondents are happy with the LIC provision provided by the
organization i.e., once in 4 years.
13. 93% of respondents disagree with accident relief benefits provided by the
organization.
14. Greater number of respondents i.e., 97% of respondents agree that
organization provides encouragement for employee to higher education,
department exam.
15. Almost 96% respondents does not using rent free housing facility to
employees.
16. 52% of respondents are getting award by BSNL. For example, Sanchar
Sevak Padak Award.
17. 52% of the respondents agree that fringe benefits reduce the absenteeism.
Page 72
BSNL
Conneting India
Faster
Suggestions
1. As jobs have become more intellectual companies can recruit skilled
employees
2. Employers should try to change the perception of employees about fringe
benefits i.e., they have to create awareness towards the significance of
fringe benefits.
3. Employees should be allowed to give suggestions for improvement in
welfare program.
4. Organization should provide time bound promotion, it increases
employees interest towards the organization.
5. The organization can provide counseling facility frequently to easily
identify the problems of the employee.
6. Organization can provide well-equipped rest-room facility to entire work
force.
7. Provide an environment to maintain good cooperation and coordination
between departments.
8. Improve the organizations community service.
9. The organization should give importance to health maintenance service.
10. Provide rent-free housing facility to all the employees.
11. Majority of employees are not getting any award, so organization give
importance to motivate the employee by awarding them.
Page 73
BSNL
Conneting India
Faster
Conclusion
In the new business management model, a company is obligated to
provide fringe benefits to employees. Employers have also realized the
importance of their role in providing these extra amenities.
Fringes refer to all those monetary benefits that the employees receive in
addition to direct remuneration. Fringe benefits are popular because they enhance
employee earnings, help, attract, retain competent personnel, reduce fatigue
minimize overtime costs and discourage labor unrest.
Fringe benefit is essential for all type of organizations. Today, fringe
benefits have been accepted by employers, it is now accepted that it is a social
right. Fringe benefits indirectly increase productivity and improve morale of the
employee.
Page 74
BSNL
Conneting India
Faster
Bibliography
1. Managing Human Resource
2. Personnel/Human Resource Management
- By
P. Subba Rao
V.S.P. Rao
Philip kotler
Internet :
www.bsnl.co.in
www.bsan.com
Page 75
BSNL
Conneting India
Faster
QUESTIONNAIRE
Analysis and impact of fringe benefits on employee performance at BSNL,
Tumkur
Respected Sir/Madam
I am Vidyashree S.M. a student of final year B.B.M. (Finance
specialization) at Vidyavahini Samsthe, Tumkur. I shall be highly thankful to you
if you kindly give the details regarding the following is needed for the project
work. I assure you that the information provided by you will be kept confidential.
Name :
Sex :
Male : [
Female: [
Age:
18-25 [
26-35 [
Qualification:
SSLC [
]
]
36-45 [
PUC [
] 46-55 [
] Degree [
] PG [
Department : ..
Designation : ..
Income per month: 4000-8000 [
16000-20000 [
8000-12000 [
12000-16000 [
] 20000 & above
1. Since how long you are working with BSNL

a. Less than 2 yrs. [ ] b. 2-4 yrs. [ ]
c. 5-6 yrs.
[ ]
2. Are you satisfied with your present job?
a. Yes [ ]
b. No [ ]
3. Are you happy with present wage system?
a. Yes [ ]
b. No [ ]
If
No,
specify
the
appropriate
wage
d. 6-10 yrs.
system
.
4. The BSNL provide the welfare programs or fringe benefits, tick
whichever is provided?
Page 76
BSNL
Conneting India
Faster
a. Payment for time not worked:

Hours or wok [ ]
Paid holidays
[ ]
Shift premiums [ ]
Holiday pay
[ ]
Paid vacation
[ ]
b. Employee security:
Retrenchment compensation
Lay-off compensation
[
[
]
]
c. Safety and health

Workmens compensation
[
[
[
[
[
]
]
]
]
]
Health benefits
1. Sickness benefits
2. Maternity benefits
3. Disablement benefits
4. Dependents benefits
5. Medical benefits
Voluntary arrangements
a. Health maintenance service

b. Medical benefits to family members and employee
c. Reimbursement of medical expenses
[
[
]
]
Welfare and recreational facility:

Canteens
Consumer securities
Credit societies
Housing
Legal aid
Employee counseling
Welfare organization/officers
Holidays homes
Page 77
BSNL
Conneting India
Faster
Education
Transportation
Parties and picnics
[
[
[
[
[
]
]
]
]
]
Miscellaneous benefits
a.
b.
c.
d.
e.
Games/sports & awards

Community services
Gifts for festivals
Leave travel concessions
Performance awards
Old age benefits

a.
b.
c.
d.
e.
Provident fund
Pensions
Deposit link insurance
Gratuity
Medical benefits to retired employees
[
[
[
[
[
]
]
]
]
]
6. Are you happy with present welfare programs

Yes
[ ]
No [ ]
If No, specify the benefits to be needed
7. Which welfare measure is not satisfied to you up to your expected level

Health
Medical
Socio-cultural
Safety
Old age
8. Do you expect any socio-cultural activity like sports or any entertainment
program in your company
Strongly agree
Agree
Strongly disagree
9. Rank the priority the working condition provided by BSNL
Page 78
BSNL
Conneting India
Faster
Excellent Very good Good Poor Very poor

Safety and security
Lighting & ventilation
Water facility
Power facility
Sanitation
Wash room facility
Rest room
Air condition
Canteen
Transport facility
10. Are you satisfied with present working condition?
Yes [ ]
No [ ]
11. Do you agree with retirement benefits provided by the organization:
Strongly agree
Agree
Strongly disagree
12. Do the welfare programs motivate you?
To greater extent
To a little extent
To some extent
Cant say
13. The frequency of LTC provision provided by the organization
Once in a year
Four year once
Six year once
Three year once
14. Do BSNL provide accident relief benefits?
a. Yes
b. No
15. Do your organization provides encouragement for employees to higher
education, department wise promotional exam?
a. Yes
b. No
16. D o BSNL provide rent-free housing facility to you?
a. Yes
b. No
17. Whether you have been awarded by BSNL?
a. Yes
b. No
Page 79
BSNL
Conneting India
Faster
If Yes, specify
18. Your organization provides counseling facility to overcome personal
problems?
a. Yes
b. No
19. Do you agree that frige benefits reduces the obsenteeism?
Strongly agree
Agree
Strongly disagree
20. Employee welfare is the process of creating the organizational integrity to
attain company goals?
Strongly agree
Agree
Strongly disagree
21. Do you have any particular remarks and suggestions on the existing labor
welfare measures in your organization?
If Yes, please specify ..
Page 80

Project Work

Încărcat de

Informații document

Titlu original

Drepturi de autor

Formate disponibile

Partajați acest document

Partajați sau inserați document

Opțiuni de partajare

Vi se pare util acest document?

Este necorespunzător acest conținut?

Drepturi de autor:

Formate disponibile

Project Work

Încărcat de

Drepturi de autor:

Formate disponibile

An Analysis and Impact of Fringe benefits on Employee Performance at BSNL, Tumkur.

Man power or HUMAN RESOURCE can be explained as The total

Dept. Management VVFGC, Tumkur. 2010-11

An Analysis and Impact of Fringe benefits on Employee Performance at BSNL, Tumkur.

BSNL - HISTORICAL BACK GROUND

An Analysis and Impact of Fringe benefits on Employee Performance at BSNL, Tumkur.

Dept. Management VVFGC, Tumkur. 2010-11

An Analysis and Impact of Fringe benefits on Employee Performance at BSNL, Tumkur.

New Technologies and New Services:

An Analysis and Impact of Fringe benefits on Employee Performance at BSNL, Tumkur.

Dept. Management VVFGC, Tumkur. 2010-11

An Analysis and Impact of Fringe benefits on Employee Performance at BSNL, Tumkur.

Dept. Management VVFGC, Tumkur. 2010-11

An Analysis and Impact of Fringe benefits on Employee Performance at BSNL, Tumkur.

An Analysis and Impact of Fringe benefits on Employee Performance at BSNL, Tumkur.

Modified Final Judgment (MFJ) announced 1984 - January 1, effective date of

Telecommunications Act of 1996. This bit of lawmaking was designed to force

An Analysis and Impact of Fringe benefits on Employee Performance at BSNL, Tumkur.

An Analysis and Impact of Fringe benefits on Employee Performance at BSNL, Tumkur.

Dense wavelength-division multiplexing (DWDM): a way of increasing the

Dept. Management VVFGC, Tumkur. 2010-11

An Analysis and Impact of Fringe benefits on Employee Performance at BSNL, Tumkur.

Dept. Management VVFGC, Tumkur. 2010-11

An Analysis and Impact of Fringe benefits on Employee Performance at BSNL, Tumkur.

Dept. Management VVFGC, Tumkur. 2010-11

An Analysis and Impact of Fringe benefits on Employee Performance at BSNL, Tumkur.

OBJECTIVE OF THE ORGANIZATION

Dept. Management VVFGC, Tumkur. 2010-11

An Analysis and Impact of Fringe benefits on Employee Performance at BSNL, Tumkur.

Dept. Management VVFGC, Tumkur. 2010-11

An Analysis and Impact of Fringe benefits on Employee Performance at BSNL, Tumkur.

Dept. Management VVFGC, Tumkur. 2010-11

An Analysis and Impact of Fringe benefits on Employee Performance at BSNL, Tumkur.

Dept. Management VVFGC, Tumkur. 2010-11

An Analysis and Impact of Fringe benefits on Employee Performance at BSNL, Tumkur.

SERVICES PROVIDED BY BSNL

Dept. Management VVFGC, Tumkur. 2010-11

An Analysis and Impact of Fringe benefits on Employee Performance at BSNL, Tumkur.

Here is an overview of the World Class services

Dept. Management VVFGC, Tumkur. 2010-11

An Analysis and Impact of Fringe benefits on Employee Performance at BSNL, Tumkur.

Dept. Management VVFGC, Tumkur. 2010-11

An Analysis and Impact of Fringe benefits on Employee Performance at BSNL, Tumkur.

Dept. Management VVFGC, Tumkur. 2010-11

An Analysis and Impact of Fringe benefits on Employee Performance at BSNL, Tumkur.

PRODUCT PROFILE OF BSNL

An Analysis and Impact of Fringe benefits on Employee Performance at BSNL, Tumkur.

Call waiting and Call holding facility free

Rent per month

SMS @60 Paise

An Analysis and Impact of Fringe benefits on Employee Performance at BSNL, Tumkur.

Voice mail service

Dept. Management VVFGC, Tumkur. 2010-11

An Analysis and Impact of Fringe benefits on Employee Performance at BSNL, Tumkur.

An Analysis and Impact of Fringe benefits on Employee Performance at BSNL, Tumkur.

soon as it becomes active. BSNL provides national and International SMS

Dept. Management VVFGC, Tumkur. 2010-11

An Analysis and Impact of Fringe benefits on Employee Performance at BSNL, Tumkur.

CALL FOR WARDING:

Dept. Management VVFGC, Tumkur. 2010-11

An Analysis and Impact of Fringe benefits on Employee Performance at BSNL, Tumkur.

CALL USER GROUP:

Dept. Management VVFGC, Tumkur. 2010-11