Carbon

ALTIRIS
CARBON COPY 6.1

PRODUCT GUIDE
Notice
Copyright 2001-2004, Altiris Inc. All rights reserved.
Product Version: 6.1
Document Date: December 13, 2004
Bootworks U.S. Patent No. 5,764,593.
RapiDeploy U.S. Patent No. 6,144,992.
Recovery Solution U.S. Patent No. 5,778,395, 5,907,672, 4701745, 5016009, 5146221, 5144425, 5463390, 5506580, 5532694, GB
2172127, B 904359, 3606869.
Other patents pending.
Due to the inherently complex nature of computer software, Altiris does not warrant that the Altiris software is error-free, will
operate without interruption, is compatible with all equipment and software configurations, or will otherwise meet your needs.
The content of this documentation is furnished for informational use only, is subject to change without notice, and should not be
construed as a commitment by Altiris. Altiris Inc. assumes no responsibility or liability for any errors or inaccuracies that may
appear in this documentation. For the latest documentation, visit our Web site at www.altiris.com.
Altiris, the Altiris logo, BootWorks, Inventory Solution, LabExpert, PC Transplant, RapiDeploy, and RapidInstall are registered
trademarks of Altiris, Inc. in the United States and in other countries.
Carbon Copy is a registered trademark licensed to Altiris, Inc. in the United States and a trademark of Altiris, Inc. in other countries.
Altiris eXpress, Altiris Protect, Application Management Solution, Application Metering Solution, Asset Control Solution,
Asset Management Suite, Client Management Suite, Compliance Toolkit, Connector Solution, Conflict Analysis Solution,
Contract Management Solution, Deployment Server, Deployment Solution, Energy Saver Toolkit, Education Management Suite,
Helpdesk Solution Software, Lab Management Suite, Migration Toolkit, Mobile Client for SMS, Monitor Solution, Notification
Server, Patch Management Solution, Problem Management Suite, Recovery Solution, Server Management Suite, Site Monitor
Solution, Software Delivery Solution, TCO Management Solution, UNIX Client for SMS, Web Administrator for SMS,
Web Reports, and other product names are trademarks of Altiris, Inc. in the United States and other countries.
Microsoft, Windows, and the Windows logo are trademarks, or registered trademarks of Microsoft Corporation in the United States
and/or other countries.
HP and Compaq are registered trademarks of the Hewlett-Packard Corporation.
Dell is a registered trademark of Dell Inc.
Macintosh is a registered trademark of the Apple Computer Corporation.
Palm OS is a registered trademark of Palm Computing, Inc.
BlackBerry is a service mark and a trademark of Research In Motion Limited Corporation.
RIM is a service mark and trademark of Research In Motion (RIM)
All other brand names are trademarks or registered trademarks of their respective companies.
Altiris Carbon Copy Console Product Guide
Contents
Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Chapter 1: Installing and Setting Up Carbon Copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
System Requirements
............................................................... 7
Should I Install the Console or the Agent?
............................................... 7
Installing Carbon Copy
.............................................................. 8
Licensing Carbon Copy
.............................................................. 8
Uninstalling Carbon Copy
............................................................ 8
Chapter 2: Quick Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

What is Remote Control?
............................................................ 9
Sample Carbon Copy Uses

Starting Carbon Copy
.......................................................... 9
............................................................... 9
Connecting to a Remote Computer

Carbon Copy Console Overview
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Modifying and Using the Console Interface

Carbon Copy Utilities Overview
Exiting Carbon Copy
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Chapter 3: Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
What is Carbon Copy Security?
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Setting up Carbon Copy to Run as a Windows Service
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Manually Running Carbon Copy as a Windows Service
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Setting up Login Security
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Setting Up a Security Password
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Setting Up Carbon Copy to Restart the Computer when Disconnected
. . . . . . . . . . . . . . . . . . . . . . . . 15
Setting up Carbon Copy to Reconnect with an Unattended Computer
. . . . . . . . . . . . . . . . . . . . . . . . . 15
Chapter 4: Event Logging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Chapter 5: Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Configuring Connection Properties on the Local Computer
.................................
Wait for Call (Allow Connection Requests) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring Wait for Call (Allow Connection Requests) Properties
.....................
Enabling Wait for Call (Allow Connection Requests) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Disabling Wait for Call (Deny Connection Requests)
...............................
Publishing the Workstation Name
.................................................
Configuring for Network Connections through a Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
17
17
17
18
18
18
19
Contents
Configuring for Dial-up (Modem) Connections
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using a Remote Computer

..........................................................
................................................
Automating Connections
........................................................
Starting Carbon Copy on a Remote Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Making a VPN Connection to a Remote Computer
....................................
Making a Direct Connection to a Remote Computer
...................................
Disconnecting from a Remote Computer
............................................
19
19
20
20
21
21
21
Chapter 6: Phone Book. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

What is the Phone Book?
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Protecting the Phone Book
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Adding Phone Book Items
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Connecting Using Phone Book Items

Working with Phone Book Items
Using Dial Modifiers
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Chapter 7: User Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

What are User Profiles?
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Setting a Security Password
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Displaying the User Profiles Tab
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Adding a User Profile Using the Create New User Wizard

Editing a User Profile
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Managing a User Profile
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Managing User and Group Profiles
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Chapter 8: AutoPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
What is AutoPilot?
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Creating an AutoPilot Task
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Modifying an AutoPilot Task
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Running an AutoPilot Task
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Scheduling an AutoPilot Task
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Chapter 9: Scheduler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
What is Scheduler?
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Configuring Scheduler
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Scheduling AutoPilot Tasks
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Chapter 10: File Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

What is File Transfer?
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Opening File Transfer
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Using the File Transfer Window

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Selecting Directories and Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Refreshing the File Transfer Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Copying and Synchronizing Directories and Folders
Creating a Folder
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Deleting Files and Directories

Canceling a File Transfer
Setting File Transfer Options
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Contents
Chapter 11: Remote Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Controlling a Remote Computer

Remote Control Security
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Remote Control Views
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Exiting Remote Control
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Chapter 12: Remote Clipboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

What is Remote Clipboard?
Using Remote Clipboard
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Closing Remote Clipboard
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Chapter 13: Remote Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

What is Remote Printing?
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Configuring Remote Printing

Using Remote Printing
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Chapter 14: Voice Chat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

What is Voice Chat?
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Setting Voice Chat Options
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Starting a Voice Chat Session
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Copying and Pasting Chat Text
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Clearing Your Chat Windows
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Starting a Voice Chat Conference Session
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Appendix A: Dialog Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Add/Modify Schedule Item Window Help
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
AutoPilot Item Properties Dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Connection Tab
...............................................................
Operation Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transfer Options Tab
...........................................................
Failure Options Tab
............................................................
AutoPilot (Automated File Transfer)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
AutoPilot Wizard Dialogs

...........................................................
AutoPilot Wizard Name and Type
................................................
AutoPilot Wizard Source/Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AutoPilot Wizard File Transfer Options
............................................
AutoPilot Wizard Failure Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AutoPilot Wizard Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Carbon Copy Scheduler Window Help
45
45
45
45
46
46
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Communication Properties Dialog

....................................................
Wait for Call Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Browse Tab
..................................................................
Connections Tab
..............................................................
Workstation Tab
...............................................................
Copy / Synchronize Dialog
44
44
44
44
44
46
47
47
47
48
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Create New Connection Wizard Dialogs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Create New Connection Connection Type
.........................................
Create New Connection Name and Connection Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Create New Connection Phone Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
49
49
49
49
Contents
Create New Connection Workstation and ILS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Create New Connection Login Information
.........................................
Create New Connection Start Upon Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Create New Connection Finish
..................................................
50
50
50
50
Create New User Wizard Dialogs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Create New User Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Create New User Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Create New User Callback Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Create New User Profile
.......................................................
Create New User Finish
.......................................................
50
50
51
51
51
51
Event Log Dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Events Tab
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Log File Tab
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
File Transfer Options Dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transfer Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Include Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Confirmation Tab
..............................................................
Directory Restrictions Tab
.......................................................
52
53
53
54
54
Phone Book Item Properties Dialog

...................................................
General Tab
..................................................................
Login Tab
....................................................................
Startup Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
54
54
55
55
Remote Control Options Dialog

......................................................
Screen Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hot Key Tab
..................................................................
Desktop and Cache Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DOS Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Input Options Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
55
55
56
56
57
57
Remote Printing Options Dialog

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Printer Selection Tab
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Security Options Dialog
............................................................
Global Tab
...................................................................
Session Tab
..................................................................
Connections
..................................................................
Login Tab
....................................................................
Encryption Tab
................................................................
58
58
58
59
59
60
User Properties Dialog

.............................................................
Login Tab
....................................................................
Callback Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Profile Tab
...................................................................
60
60
61
61
Voice Chat Options Dialog

..........................................................
Output Tab
...................................................................
Input Tab
....................................................................
General Tab
..................................................................
61
61
62
62
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Chapter 1:
Installing and Setting Up Carbon Copy

This section includes the following topics:
System Requirements (page 7)
Should I Install the Console or the Agent? (page 7)
Installing Carbon Copy (page 8)
Licensing Carbon Copy (page 8)
Uninstalling Carbon Copy (page 8)
System Requirements
The following list explains what you need to use Carbon Copy and establish a connection:
Intel or compatible 486 or higher

Microsoft Windows 98/Me/NT/2000/XP/2003
8MB RAM, 6MB Hard Disk
For network connections, a network supporting IPX/SPX or TCP/IP
For modem connections, a modem 14.4 Kbps or higher
For direct connections, a parallel or serial null modem cable
For voice communications, a speaker, sound card, and microphone. Pentium 90 or higher
Should I Install the Console or the Agent?

Most consumers install the Carbon Copy Console because it provides the most flexibility.
Many network administrators who need remote access to computers of people who do not use the
Carbon Copy Utilities (Remote Control, File Transfer, Remote Printing, and Remote Clipboard) and
want to limit the remote access to others often install Carbon Copy Agent on those computers.
When installing Carbon Copy, you are given the option of installing the Carbon Copy Console or
the Carbon Copy Agent.
If you choose to Install Carbon Copy Console, the computer will:
Be able to connect to other computers running Carbon Copy Console or Carbon Copy Agent
software
Be able to be connected to from other computers running Carbon Copy Console or Carbon Copy
Agent software
Be able to use the Carbon Copy utilities Remote Control, File Transfer, Remote Printing, and
Remote Clipboard
If you choose to Install Carbon Copy Agent, the computer will:
Have the a minimum user interface
Only be able to make or receive connections with computers running a Carbon Copy Console
Chapter 1: Installing and Setting Up Carbon Copy
Installing Carbon Copy

Carbon Copys setup program provides a step-by-step installation procedure. When the installation
is completed, Windows must be restarted before Carbon Copy can be used.
To install Carbon Copy
1
If you are installing Carbon Copy on a computer running Windows NT, Windows 2000,
Windows XP, or Windows 2003, make sure you are logged in with Administrator privileges.
Uninstall any other remote control products on the computer and close all open applications.
Insert the Carbon Copy CD-ROM into the CD-ROM drive. The Carbon Copy setup program
should start automatically. If the setup program does not start, click Start > Run and enter
D:intro.exe (where D: is the CD-ROM drive location) and click OK.
Select the language to install and follow the on-screen instructions.
When prompted to restart your computer, click Yes.
Licensing Carbon Copy

If you have Carbon Copy Consumer Edition, the licenses are pre-loaded. The license activation
doesnt need to be applied.
If you have Carbon Copy Commercial Edition, the Activation Key that was supplied when the
product was purchased must be applied after Carbon Copy software is installed.
To apply the Carbon Copy license activation key
1
When you receive the e-mail from Altiris that includes the license activation key, save the file to
a location that you will remember.
Run the Activation Key Wizard. Click Start > Programs > Altiris Carbon Copy > License and follow
the instructions on the screen.
Uninstalling Carbon Copy

To uninstall Carbon Copy
1
Click Start > Settings > Control Panel.
Double-click Add/Remove Programs.
Select Altiris Carbon Copy in the program list and click Add/Remove.
The Uninstall utility launches. You have the option to save specific configuration files. By
default all files will be deleted. To save a configuration file, clear the box and click OK.
When prompted, click Yes.
Chapter 2:
Quick Start
The topics in this section are:
What is Remote Control? (page 9)
Sample Carbon Copy Uses (page 9)
Starting Carbon Copy (page 9)
Connecting to a Remote Computer (page 10)
Carbon Copy Console Overview (page 10)
Modifying and Using the Console Interface (page 12)
Carbon Copy Utilities Overview (page 12)
Exiting Carbon Copy (page 13)

Using Remote Control you can operate another computer as if you were there. Though the computers
are connected only by modem, serial or parallel direct connect cable, or through a network
connection, you see the remote computers screen. Your typing and mouse movements control the
remote computer. You can do work on a computer in another room, city, or country.
Sample Carbon Copy Uses
Access applications or files on another computer.
Work at home and access your office computer.
Run intensive tasks on a remote computer that is faster or has more memory.
Edit a document you are collaborating on with workgroup members in another city.
Demonstrate a problem you are having with an application to a person at another location.
Allow files or applications on the computer to be used by a connected user in another location.
Make your office computer available so you can call it from home.
Make the speed or memory capabilities of the computer available to other users.
Allow other workgroup members to view and edit a document you are working on together.
Starting Carbon Copy

Carbon Copy can be started as an application or as a service (on Windows NT and above).
To set up Carbon Copy as a service, see Setting up Carbon Copy to Run as a Windows Service
on page 14.
To start Carbon Copy as an application, click the Start menu > All Programs > Altiris Carbon Copy
> Carbon Copy.
Chapter 2: Quick Start
If Carbon Copy starts in minimized mode (see the Wait for Call tab settings in the Communication
dialog) you many need to maximize the Altiris Carbon Copy on the Windows task bar.
Properties

Carbon Copy lets you connect to remote computers that have Carbon Copy installed and are in the
wait for call (allow connection requests) mode. When connected to a remote computer, you can
use the Carbon Copy utilities with the remote computer.
Important: To connect to a remote computer, the remote computer must be running Carbon Copy
and in the wait for call (allow connection requests) mode.
To connect to a remote computer using an IP address or workstation name

1
From the Carbon Copy Console, click the Connect using IP address or workstation name toolbar
button.
Enter the IP address or workstation name, enter the login information, and click Connect.
If you do not enter the login information, you will be prompted for it if the remote computer
requires logins.
Important: If Carbon Copy is using Active Directory Security or Native NT Security, include
the domain or local computer workstation name with the user name. For example:
DOMAIN\USER_NAME or COMPUTER_NAME\USER_NAME.
To connect to a remote computer using a Phone Book item

Note: If you use this method, a Phone Book item is required to make a connection. To add a Phone
Book item, see Adding Phone Book Items on page 22.
From the Carbon Copy Console, click the Phone Book tab.
Double-click the item to connect to.
Enter the login information and click Connect.
If login credentials are required, enter the credentials.

If you do not enter the login information, you will be prompted for it if the remote computer
requires logins.
Carbon Copy Console Overview

The Altiris Carbon Copy Console interface may open in the minimized mode (on the Windows task
bar) if Carbon Copys Communication Properties dialog Wait for Call tab has the Wait for Call on Startup
option and Minimize on Wait for Call option selected. To display the interface, click the Altiris Carbon
Copy item on the Windows task bar.
Many Carbon Copy features are available through both the Menu bar and the Toolbar.
10
Menu Bar
Toolbar
Tabs
Menu Bar
The menu bar provides menu-based access to the Carbon Copy functions and utilities.
Toolbar
The buttons on the toolbar are graphic representations of Carbon Copy utilities or functions.
Phone Book Tab
The Phone Book tab contains the Create New Connection item which starts the Create New
Connection wizard and the other Phone Book items already created.
For more information, see Phone Book on page 22.
User Profile Tab
The User Profile tab contains the Create New User item which starts the Create New User wizard and
the other user items already created.
For more information, see User Profiles on page 25.
Auto Pilot Tab
The AutoPilot tab contains the Create New AutoPilot item which starts the Create New AutoPilot
wizard and the other AutoPilot items already created.
To display or hide the AutoPilot tab on the Carbon Copy Console, click Options > Display AutoPilot.
A check mark next to this command indicates that the command is on.
For more information, see AutoPilot on page 27.
Status Tab
The Status tab displays information about Carbon Copy activity, such as connection types you have
set to wait for call (allow connection requests) mode. You can toggle the Status tab on or off.
To display or hide the Status tab on the Carbon Copy Console, click Options > Display Status. Click
Options > Display Status. A check mark next to this command indicates that the command is on.
11
Network Tab
The Network tab displays available Carbon Copy network users you can connect to.
1
To display or hide the Network tab, click the Browse network button (fourth tool bar button to the
left) in the Carbon Copy Console.
To stop browsing the network, click the Stop browsing network button (fourth tool bar button to
the left) in the Carbon Copy Console.
Modifying and Using the Console Interface

To customize the display of items
Click View > View and select how you want items displayed.
To arrange items
Click View > Arrange items and select By Name to arrange the items alphabetically by name or By
Type to arrange the icons by connection type.
To cut an item
1
Select the item to cut.
Press CTRL+X.
The item is placed on the Windows clipboard. You can now paste the item in the active tab, or
directly on your desktop.
To copy an item
1
Select the item to copy.
Press CTRL+C.
A copy of the item is placed on the Windows clipboard. You can now paste the item in the active
tab, or directly on your desktop.
To paste an item
1
Make sure you cut or copied an item.
Press CTRL+V.
To customize the toolbar buttons

1
Click View > Toolbar and click the wanted display mode.
To refresh the tab information

The Refresh option updates the status of the current tab. For example, if you have the Network tab
displayed, and select Refresh, the list of computers on the Network tab will be updated to display
Carbon Copy users on the network to which you can connect.
Press F5.
Carbon Copy Utilities Overview

Carbon Copy includes a number of utilities to remotely control computers that have a Carbon Copy
Console or Carbon Copy Agent installed. The Carbon Copy utilities are accessed using buttons on
the Altiris Carbon Copy Consoles toolbar.
12
After connecting to the remote computer you can use the Carbon Copy utilities.
Remotely Control with Carbon Copy Window Toolbar Buttons and Descriptions
Button
Utility
Description
Remote Control
Lets you to take full operational control of a remote computer,

including the ability to launch applications or change system
settings. See Remote Control on page 34.
File Transfer
Lets you to copy, synchronize, create, and delete files or

directories on a remote computer. See File Transfer on page 30.
Remote Clipboard
Lets you to cut or copy text and graphics from a local application
and paste the data on the remote computer or vice versa. See
Remote Clipboard on page 36.
Voice Chat
Lets you to speak or exchange text messages with users on a

remote computer while running Remote Control, File Transfer, or
any other utility. See Voice Chat on page 39.
Remote Printing
Lets you to print documents from a remote computer. See

Remote Printing on page 37.
Scheduler
Lets you schedule AutoPilot Tasks and other tasks. See

Scheduler on page 29.
AutoPilot
Lets you to automatically send, receive, and synchronize files and

folders between your computer and a remote computer. Use this
feature and the Carbon Copy Scheduler to perform unattended file
transfer operations. See AutoPilot on page 27.
Exiting Carbon Copy
Click the Exit icon on the Carbon Copy toolbar.
Note: Closing a Carbon Copy utility (such as Remote Control or File Transfer) does not close the
Carbon Copy connection.
13
Chapter 3:
Security
This section contains the following topics:
What is Carbon Copy Security? (page 14)
Setting up Carbon Copy to Run as a Windows Service (page 14)
Manually Running Carbon Copy as a Windows Service (page 14)
Setting up Login Security (page 14)
Setting Up a Security Password (page 15)
Setting Up Carbon Copy to Restart the Computer when Disconnected (page 15)
Setting up Carbon Copy to Reconnect with an Unattended Computer (page 15)
What is Carbon Copy Security?

Carbon Copy can use Active Directory security, Native NT security, or Carbon Copy security to
simplify management of user profiles. When you use the Active Directory or Native NT security in
Carbon Copy, user profiles are based on Active Directory, Windows NT/2000/2003/XP user
accounts. You can then apply restrictions based on the remote users group affiliation.
Important: You must set up Carbon Copy as a service before you can use Active Directory or Native
NT security.
Setting up Carbon Copy to Run as a Windows Service

Note: When you do this procedure, Carbon Copy will run as a service every time Windows NT,
Windows 2000, Windows 2003, or Windows XP is started.
Click the Start menu > All Programs > Altiris Carbon Copy > Carbon Copy.
Click Options > Security and click the Global tab
Select the Load Carbon Copy before Windows Login Prompt box.
Click OK.
Manually Running Carbon Copy as a Windows Service

Note: When you do this procedure, you must repeat the procedure every time you want to start
Carbon Copy as a service.
Click the Start menu > All Programs > Altiris Carbon Copy > Start Service.
Setting up Login Security

1
Click Options > Security and click the Logins tab.
Select the Login Type.
14
Chapter 3: Security
Important: The Active Directory and Native NT options are only available on computers
running Active Directory, Windows NT/2000/XP/2003.
3
To logoff a previously logged on user from the workstation when a new user is successfully
connected, click the Logoff NT on Connect box.
This prevents unwanted access to the workstations resources and security features when a user
making a connection does not have security privileges, but the user who is currently logged in
does. For example, a user without privileges could make a connection to a logged in user, such
as an administrator, and then use Remote Control to change the computer settings.
Make other changes and click OK.

If you selected Active Directory or Native NT in the Login type, Carbon Copy will display the
users and groups in Windows NT/2000/XP/2003 on the User Profiles tab. Carbon Copy will
automatically update the information on the User Profiles tab whenever you add or delete a new
NT/2000/XP/2003 user or group.
Setting Up a Security Password

1
Click Options > Security and click the Global tab.
In the Security Password field, enter a security password.
In the Access Requires Security Password section, select the features that will require the security
password.
When the Confirm Security Password dialog appears, reenter the security password in the
Password field.
Click OK.
Setting Up Carbon Copy to Restart the Computer when

Disconnected
The Reboot on Disconnect option lets the computer automatically restart when a connection has
ended. This feature prevents other remote users from connecting to the computer after a connection
is ended. It also lets a remote user restart an unattended remote computer and reconnect, if an
unexpected problem occurs.
1
Click Options > Security and click the Connections tab.
Click Reboot on Disconnect.
Click OK.
Setting up Carbon Copy to Reconnect with an Unattended

Computer
Note: Complete the following procedure on the computer to which you will be connecting (the
remote computer).
Make sure that computer is set to the wait for call (allow connection requests) mode. The
Window title bar should read Altiris Carbon Copy - Waiting for Calls Windows. If it does not, click
the Wait to receive an incoming call button on the toolbar (third button from the left).
Click Options > Security and click the Connections tab.
Select Reboot on Disconnect.
Click Apply.
Click the Global tab.
Click Load Carbon Copy Before Windows Login Prompt.
Click OK.
15
Chapter 4:
Event Logging
Use the Event Log to keep track of messages generated by Carbon Copy events. Any messages
generated are sent to a file which you can view using Windows Notepad.
1
Click Options > Event Log.
In the Event Log Classes section, select the classes to include.
In the Event Log Types section, select the types to include.
Security and Login events
Communications
Utility
computer.
document when someone is accessing or disconnecting from the
events document numbers called and timeout and disconnect information.
events document when a utility (such as file transfer) operation is successful.
To start logging Carbon Copy events, click Start Logging.
To stop logging Carbon Copy events, click Stop Logging.
Click Apply.
Click the Log File tab.
In the Log to File section, click an option.
To log the events to a file, click Log to File and enter the path and filename.
To log the Windows Event Log, click the Log as Windows NT/2000 Events.
Press the Log File tab to set up Event Log file options.
16
Chapter 5:
Connections
Configuring Connection Properties on the Local Computer (page 17)
Using a Remote Computer (page 19)
Configuring Connection Properties on the Local Computer

Wait for Call (Allow Connection Requests) (page 17)
Publishing the Workstation Name (page 18)
Configuring for Network Connections through a Firewall (page 19)
Configuring for Dial-up (Modem) Connections (page 19).
Wait for Call (Allow Connection Requests)

Configuring Wait for Call (Allow Connection Requests) Properties (page 17)
Enabling Wait for Call (Allow Connection Requests) (page 18)
Disabling Wait for Call (Deny Connection Requests) (page 18)
Configuring Wait for Call (Allow Connection Requests)

Properties
1
Click Options > Communications and click the Wait for Call tab.
In the Select the connection types to use while waiting for a call section, select the connection type
or types to wait for call (allow connection requests) by clicking the box or boxes.
If you select TCP/IP Network, you can select how remote users can browse for Carbon Copy
computers using the Browse tab.
If the computer is connected to the Internet and you want to let remote users located outside your
local network access the computer using Internet Locator Servers, do the following:
a
Click Use ILS.

Carbon Copy registers the computer on the servers listed in the Internet Locator Servers list.
If the computer is in the wait for call (allow connection request) mode, the computer will
be available for a connection request through Internet Locator Server.
To add an Internet Locator Server to the list, click Add. When the Add Internet Locator Servers
dialog appears, enter the full address of the Internet Locator Server and click OK.
To remove an Internet Locator Server, select it from the list and click Remove.
17
Chapter 5: Connections
Note: When you add or remove an Internet Locator Server, it will also be added to or removed
from the list on the Browse tab.
If you want Carbon Copy to wait for calls (allow connection requests) every time Carbon Copy
starts, click Wait for Call on Startup in the Options section.
If you want Carbon Copy to minimize the interface when the computer is set to the wait for call
mode, click Minimize on Wait for Call.
Click OK.
Enabling Wait for Call (Allow Connection Requests)

1
Verify that the computer is not already in the wait for call mode by looking at the Altiris
Carbon Copy windows title bar. If the title bar reads, Altiris Carbon Copy - Waiting for Call,
the computer is already in the wait for call (allow connection requests) mode.
Do one of the following:
Click the Wait to receive an incoming call button (the third button to the left on the toolbar).
Click Connections > Wait for Call.
The Altiris Carbon Copy windows title bar displays Altiris Carbon Copy - Waiting for Call. The
Wait to receive an incoming call button on the Carbon Copy toolbar changes to Stop Waiting for an
incoming call.
Carbon Copy must be set to the wait for calls (allow connection requests) mode before it can
receive a call (connection request) from another Carbon Copy user.
Disabling Wait for Call (Deny Connection Requests)

When Carbon Copy is not waiting for calls, the modem is set NOT to auto-answer and the COM port
is released for use by other applications.
1
Verify that the computer is not in the wait for call mode by looking at the Altiris Carbon Copy
windows title bar. If the title bar reads, Altiris Carbon Copy - Waiting for Call, the computer
is in the wait for call (allow connection requests) mode.
Click the Stop waiting for an incoming call button (the third button to the left on the toolbar).
Click Connections > Cancel Wait for Call.
When the computer is waiting for calls, Carbon Copy can answer a call (a connection request) from
another computer running Carbon Copy. You must exit the wait for call mode to have Carbon
Copy stop answering incoming calls.
Publishing the Workstation Name

The computers workstation name must be published for the workstation to be displayed in the
Network tab.
1
Click Options > Communications and click the Workstation tab.
In the Workstation Name field, enter a workstation name. The field contains the Windows
workstation name by default. You can change the name for Carbon Copy use.
Click Publish Workstation Name.
Click OK.
18
Configuring for Network Connections through a

Firewall
Firewalls provide a protective barrier between workstations on a local area network and the Internet.
This barrier prevents other computer users from accessing local resources from the Internet. Carbon
Copy can be configured to establish Internet connections through firewalls.
This method does not allow the use of browsing to make a connection.
1
Configure the firewall to allow network traffic to pass on TCP port 1680.
Click Options > Communications and click the Wait for Call tab.
Make sure the TCP/IP Network box is selected.
Make sure the Use ILS box is clear.
If any Internet Locator Servers are listed in the Use ILS list, remove them.
A remote users can connect to the computer using the IP address or the workstation name. Using the
workstation name works only if it can be resolved to a TCP/IP address. For example, by a DNS
server.
Configuring for Dial-up (Modem) Connections

1
Click Options > Communications.
Select the type of modem from the list. If the modem is not in the list, click Install Modem and
follow the instructions for the Install Modem Wizard.
To change any of the settings for the currently selected modem, click on Properties.
When selecting a port, select the port to which your modem or null modem cable is physically
connected. Do not assign Carbon Copy to a port already in use by a serial printer or mouse.
For best performance, set the port speed to the highest setting supported by your modem and
computer hardware. Performance is best at port speeds of 14.4 Kbps or higher.
Click OK.
Using a Remote Computer

Connecting to a Remote Computer (page 19)
Automating Connections (page 20)
Starting Carbon Copy on a Remote Computer (page 20)
Making a VPN Connection to a Remote Computer (page 21)
Making a Direct Connection to a Remote Computer (page 21)
Disconnecting from a Remote Computer (page 21)

Carbon Copy lets you make a connection to remote computer that has Carbon Copy installed. When
connected to a remote computer, you can use the Carbon Copy utilities with the remote computer.
19
To connect to a remote computer using an IP address or workstation name

Note: If you use this method, a Phone Book item is not required to make a connection.
1
Click the Connect using IP address or workstation name button (first toolbar button on the left).
Enter the IP address or workstation name and enter the login information.
Click Connect.
To connect to a remote computer by browsing the network

Important: The remote computer must have its workstation name published to be able to browse to
and connect to the remote computer. See. Publishing the Workstation Name on page 18.
1
Open the Network tab by clicking the Browse Network button (fourth toolbar button on the left).
When the Network tab appears (which displays the workstations that have published their
workstation names and are currently in the wait for call mode), double-click the item to
connect to.
When the Carbon Copy Connect dialog appears, enter the login credentials if required.
Click Connect.

See Connecting Using Phone Book Items on page 23.
Automating Connections
You can automate connections by using the Phone Book and the New Connections Wizard. For more
information, see Phone Book on page 22.
Starting Carbon Copy on a Remote Computer

This feature remotely starts Carbon Copy on a Windows NT/2000/XP/2003 computer so that you
can connect to it.
Tip: If you set up the computers that run Carbon Copy to Wait for Call on startup you can remotely
manage the computers when you remotely start Carbon Copy.

To start Carbon Copy on a remote computer
Important: The computer you want to connect to must be set to the wait for call (allow connection
requests) mode.
1
Click Connections > Start Remote System.
When the Start Remote System dialog appears, enter the name of the remote computer and click
OK.
20
Making a VPN Connection to a Remote Computer

Virtual Private Networks (VPNs) create a private network over a public network infrastructure, such
as the Internet. Carbon Copy can make connections over a VPN as if it were a Local Area Network.
Connections made over a VPN are done in the same manner as connections over any TCP/IP
network.
1
Make sure that the remote computers Communication Properties dialog Wait for Call tab has the
TCP/IP Network box selected.
Connect to the Internet through your ISP.
Establish a VPN connection to the remote computers network as required by the operating
system or tunneling software.
Click the Connect using IP address or workstation name button (first toolbar button on the left).
Browse for the remote computer by clicking the Network tab and double-clicking the
computers icon.
Important: The remote computer must have its workstation name published to be able to
browse to and connect to it. See Publishing the Workstation Name on page 18.
Create a Phone Book item for the remote computer and open the item.
When the Carbon Copy Connection dialog appears, click Connect.
Making a Direct Connection to a Remote

Computer
A direct connection is made when two computers are directly connected using a null modem cable
or the parallel port cable. When you make a direct connection, you eliminate the need for a modem.
1
Connect the null modem cable or parallel port cable between the two computers running Carbon
Copy.
Make sure the ports being connected on both computers are set to the same speed.
Click the Place a call using the selected item button (second toolbar button from the left) in the
Carbon Copy Console window, or click Connections > Place a Call.
When the Connect dialog appears click Connect.
If the remote computer does not requires callers to login, the connection is established. If the
remote computer requires callers to login, enter the login name and password and click OK.
Disconnecting from a Remote Computer
Click Connections > Hang-up.
21
Chapter 6:
Phone Book
What is the Phone Book? (page 22)
Protecting the Phone Book (page 22)
Adding Phone Book Items (page 22)
Connecting Using Phone Book Items (page 23)
Working with Phone Book Items (page 23)
Using Dial Modifiers (page 24)
What is the Phone Book?

The Phone Book contains information about Carbon Copy computers you connect to frequently. The
items can include names, phone numbers, IP addresses, login names, and login passwords. You can
use a Phone Book item to automate connecting to another computer running Carbon Copy.
Protecting the Phone Book

If you want to control who can open and edit your Phone Book (including connected users during
Remote Control), set an security password. An security password is not required.
1
Click Options > Security and click the General tab.
In the Security Password field, enter a password.
In the Access Requires Security Password section, select Phone Book.
Click OK.
When asked to confirm your password, enter the password exactly as you did the first time and
click OK.
Adding Phone Book Items

1
Select the Phone Book tab.
Double click the Create New Connection item.
When the Make New Connection Wizard dialog appears, follow the instructions. If more
information is needed, click Help.
22
Chapter 6: Phone Book
Connecting Using Phone Book Items

Prerequisite: An Phone Book item must already be created. See Adding Phone Book Items on
page 22.
1
Click the Phone Book tab.
Double-click the item to connect to.
When the Carbon Copy Connect dialog appears, if login credentials are required, enter the
credentials.
Click Connect.
Working with Phone Book Items

Each Phone Book item is represented by an icon. You can copy, cut, paste, rename, and delete those
icons.
To create a shortcut
1
On the Phone Book tab, select the Phone Book item.
Drag and drop the Phone Book item on to the desktop.
To select the Carbon Copy utilities to start when a connection is made

A Phone Book item can be configured to start Carbon Copy utilities automatically when a
connection to a remote computer.
1
Right-click the Phone Book item and click Properties.
Click the Startup tab.
Click the utilities to automatically start when a connection is made.

The Start upon Connection utilities set by the caller takes effect on both computers when the
connection is established.
Click OK.
To cut and copy an item

1
Select the item.
To cut the item, press CTRL+X.
To copy the item, press CTRL+C.

A copy of the item is placed on the Windows clipboard. You can paste the item in the active tab
or directly on the desktop.
To paste an item
1
Make sure you cut or copied a Phone Book item before pasting it.
Press CTRL+V.
23
Chapter 6: Phone Book
To delete an item
1
Display the Phone Book tab.
Select the item to delete.
Click File > Delete.
A dialog will appear, asking if you are sure you want to delete the selected item:
Select Yes to delete the item.
Select No to keep the item on the Phone Book tab.
Using Dial Modifiers

Dial modifiers are command characters imbedded in a phone number that cause the modem to dial
in a special way. Carbon Copy accepts dial modifiers when entered manually or used in a Phone
Book item.
The commands supported and how the modem responds to them depend on the modem. These
examples are from the Hayes factory defaults. The manual for your modem will tell you its default
settings and how to change them.
Examples of dial modifiers
T - T means touch-tone dial the characters that follow. Tone dial is the default, so you do not need
T unless you have previously used P (Pulse Dial). You can use both T and P in the same number.
P555-1234 T5678 pulse dials 5551234 and tone dials 5678 (an extension).
P - P means Pulse Dial the characters that follow. See T, above.
@ - @ means wait 5 seconds longer than the length of time set in the modems S7 register. Carbon
Copy sets this to 30 seconds when it configures your modem. 5551234 @ 5559876 dials 5551234,
waits 35 seconds, and dials 5559876.
, - A comma means pause for the time set in the modems S8 register. Carbon Copy sets this to 2
seconds when it configures your modem. You can use more than one comma for a longer pause. This
is often used to dial out of a switchboard. 9,555-1234 dials 9, pauses 2 seconds, and dials 5551234.
! - An exclamation point means a hook flash, sometimes used to transfer a call. The modem will go
on hook for 1/2 second, and go back off hook, as if you pushed the switch-hook button on your
telephone. The effect of this depends on your switchboard. 5551234!232 dials 5551234, goes on
hook for 1/2 second, goes back off hook and dials 232.
24
Chapter 7:
User Profiles
What are User Profiles? (page 25)
Setting a Security Password (page 25)
Displaying the User Profiles Tab (page 25)
Adding a User Profile Using the Create New User Wizard (page 25)
Editing a User Profile (page 25)
Managing a User Profile (page 26)
Managing User and Group Profiles (page 26)
What are User Profiles?

User profiles contain a customized configuration for each user who has access to the computer, they
and can include information such as login names, callback phone numbers, and login passwords that
prevent unauthorized access to the computer. Using these features, you can protect access to the
computer by requiring callers to provide a valid login name before establishing a connection. All
information in the user profiles is encrypted when it is stored to disk, so that anyone browsing
through the files cannot open the user profiles file and view its contents.
Setting a Security Password

You can set a security password to protect user profiles from unauthorized users. This prevents
remote users from editing your user profiles during Remote Control. See Setting Up a Security
Password on page 15.
Displaying the User Profiles Tab
Click on the User Profiles tab in the Carbon Copy Console.
Adding a User Profile Using the Create New User Wizard

1
Click on the User Profiles tab.
Double click on the Create New User icon.
When the Make New Usser Wizard dialog appears, follow the instructions. If more information is
needed, click Help.
Editing a User Profile

1
Right-click the user icon to edit and click Properties.
25
Chapter 7: User Profiles
When the Property dialog for the selected icon appears, make the wanted changes using the tabs.
For additional information, click Help.
Click OK.
Managing a User Profile

Each user profile item you create is represented by an icon. You can delete, rename and change the
way user profile icons are displayed. When you require logins, you must have set up at least one user
profile for anyone to be able to connect with the computer.
To delete a user item from the User Profiles tab
1
Right-click the item and click Delete.
When the dialog appears, select Yes.
To display user item

1
Right click in the User Profiles tab and select View.
When the menu appears, select how the icons to be displayed.
To rename a user item

1
Display the User Profiles tab.
Right-click the user item and click Rename.
Type the new name for the user item in the text field. The new name takes effect immediately.
Managing User and Group Profiles

User and group profiles are created automatically when using Windows NT/2000 security. New
group profiles are not allowed to connect by default. Individual user profiles are not listed in the User
Profiles tab until the group they belong to is allowed to connect. To let members of a group connect,
you must modify the groups profile to allow connections.
To create and modify users and groups, use the Windows security service offered by your version
of Windows, for example, User Manager for Windows NT 4.0. For information on editing security
users and groups see Microsofts online help.
To allow or disallow connections
Groups and users who are members of those groups can be allowed or denied access to the computer.
1
Right click on the group icon that you want to allow or disallow connections to and click
Properties.
Select or clear Allow Connections.

When Allow Connections is checked, the selected profile is allowed to connect.
To allow users to login on different domains

Carbon Copy users can be chosen from one or more domains.
When a user logs onto a particular domain, the exact domain/user name format must be strictly
adhered to, as shown in the User Profiles tab.
26
Chapter 8:
AutoPilot
What is AutoPilot? (page 27)
Creating an AutoPilot Task (page 27)
Modifying an AutoPilot Task (page 27)
Running an AutoPilot Task (page 28)
Scheduling an AutoPilot Task (page 28)
What is AutoPilot?
The Carbon Copy AutoPilot feature lets you automatically send, receive, and synchronize files and
folders between your local computer and a remote computer. Use this feature and the Carbon Copy
Scheduler to perform unattended file transfer operations.
Important: Only one AutoPilot task can be active at any time on any one connection.
Creating an AutoPilot Task

1
Click the AutoPilot tab.
Double-click the Create New AutoPilot item.
When the Create New AutoPilot dialog appears, follow the instructions. If more information is
needed, click Help.
Modifying an AutoPilot Task

After you have created an AutoPilot task, you can make changes to the task by changing the
properties in the AutoPilot Tasks Properties dialog.
To set the Connection properties
1
Click the AutoPilot tab, right-click the AutoPilot item to be modified, and click Properties.
When the AutoPilot Tasks Properties dialog appears, click the Connection tab.
Select the wanted Phone Book item.
Click OK.
To set the Operation properties

1
When the AutoPilot Tasks Properties dialog, appears, click the Operation tab.
Change the type of operation to perform and enter the changes that you want to make to the files.
Click OK.
27
Chapter 8: AutoPilot
To set the Transfer Options properties

1
When the AutoPilot Tasks Properties dialog, appears, click the Transfer Options tab.
Select the transfer options.
Click OK.
To set the Failure Options

1
When the AutoPilot Tasks Properties dialog appears, click the Failure Options tab.
Click an option.
Click OK.
Running an AutoPilot Task

After you have created an AutoPilot task, you can run the task in one of two ways:
You can run the AutoPilot task manually by double clicking on the AutoPilot task item. A dialog
appears while AutoPilot is running.
- or -
You can schedule the AutoPilot task using the Scheduler feature.
Scheduling an AutoPilot Task

You use the Carbon Copy Scheduler to schedule AutoPilot tasks. See Scheduler on page 29.
28
Chapter 9:
Scheduler
What is Scheduler? (page 29)
Configuring Scheduler (page 29)
Scheduling AutoPilot Tasks (page 29)
What is Scheduler?
The Carbon Copy Scheduler lets you schedule AutoPilot Tasks or run any file in the file system.
Important: If you exit Scheduler, no AutoPilot tasks can be run.
Configuring Scheduler
To configure the Scheduler
1
Click Utilities > Scheduler.
To turn off Scheduler, clear the Enable Scheduler field.
To let scheduled tasks run while the computer is not logged in, check Load Scheduler before the
login prompt.
Scheduling AutoPilot Tasks

To add an AutoPilot Task to the Scheduler
1
Click Utilities > Scheduler.
Click the Add button.
When the Add Schedule Item dialog appears, enter the name of the task to schedule in the Item to
field, or click the Browse button to select the task to schedule.
Schedule
4
In the Comment field enter a comment about the task.
Enter when the task is to be performed.
Select the frequency of the task.
Click OK.
The Carbon Copy Scheduler dialog appears with the new task listed.
To make changes to the scheduled task, select the task and click Modify.
To delete a task, click on the box for the task, and click on the Delete button.
10
To hide the Scheduler. click the Hide button.
29
Chapter 10:
File Transfer
What is File Transfer? (page 30)
Opening File Transfer (page 30)
Using the File Transfer Window (page 30)
Copying and Synchronizing Directories and Folders (page 31)
Creating a Folder (page 32)
Deleting Files and Directories (page 32)
Canceling a File Transfer (page 32)
Setting File Transfer Options (page 33)
What is File Transfer?

File Transfer lets you copy, synchronize and delete complete directories and individual files and to
create or remove directories on your own computer or the connected computer.
Opening File Transfer

1
Make a connection to another computer. See Connections on page 17.
On the Altiris Carbon Copy Console toolbar, click the File Transfer button.
Using the File Transfer Window

File Transfer is similar to Windows Explorer, using the same directory tree structure, and many of
the same keyboard and mouse techniques.
The top window represents the computer that started the File Transfer utility and has My Computer
in the window title.
The bottom window represents the remote computer and has computers workstation name in the
window title.
When the File Transfer window opens, a File Transfer taskbar button appears on the remote computer.
The user at the remote computer can maximize the File Transfer window and either user can transfer
files between computers.
If either user closes the File Transfer utility, the File Transfer utility is closed on both computers.
Selecting Directories and Files

Selecting directories and files in File Transfer is similar to Windows Explorer.
30
Chapter 10: File Transfer
To select a single file, click on it.
To select multiple adjacent files, click on the first file then hold down the SHIFT key while
selecting the last file in the group. The files in between will be selected.
To select multiple files not in sequence, click on the first file, hold down the CTRL key and click
on the next file you want to select.
Refreshing the File Transfer Window

If other applications create, rename, or edit directory information while File Transfer is running,
your File Transfer windows may need to be refreshed.
Press F5.
Copying and Synchronizing Directories and Folders

Synchronizing files is a fast and efficient way to update files between the connected computers.
When you select directories to be synchronized, both directories are updated with the most recent
files from both computers. For example, if you are synchronizing a directory on your computer at
home with a directory on your computer at work, and the directory on your work computer contains
files that are not currently in the directory on your home computer, the new files from your computer
at work will be added to the directory on your home computer.
Files being synchronized are compared by date, time, and size to determine if they need to be
synchronized. To synchronize files that have the same date, time, and size, but contain different
information, select Use Full File Comparison on the Transfer tab of the File Transfer Options dialog.
When synchronizing files, make sure the name of the files are exactly the same on both computers.
If the other computers File Transfer window is open while you are copying or synchronizing files, a
dialog appears on the remote computer stating that files are being synchronized. The other user
cannot perform File Transfer tasks while this dialog is displayed. This dialog does not appear if the
other users File Transfer window is minimized.
Directories and files are copied or synchronized from the computer, which has the focus, to the
computer which does not have the focus.
You can copy and synchronize files from only one directory at a time, and they must all be copied
into a single directory on the other computer.
When a file in the destination path has the same name as one you are copying or synchronizing, you
will be alerted, if File Replace is selected in the Confirmation tab of the File Transfer Options dialog.
When it is cleared, you are not warned, and the existing file is automatically overwritten.
If you click on the Background button in the Copy or Synchronize dialog, you can work in another
applications while you copy or synchronize directories and files in the background.
Only one user can copy or synchronize files at a time.
To copy from one location to another on your own computer, use Windows File Manager.
If the Include Subdirectories option in the File Transfer Options dialog is selected, the subdirectories
in the directory will also be copied.
To copy or synchronize directories or files using drag and drop
1
Select the source drive, directory, and files to copy or synchronize.
To copy, drag the selected directory or files to the destination drive and directory.
To synchronize, hold CTRL while dragging the selected directory or files to the destination
drive and directory.
31
When the Confirm Folder Copy/Synchronize dialog appears, verify that the information is correct
and click Yes or Yes To All.
When the Copy or Synchronize dialog appears, do one of the following:
To copy or synchronize the files and keep the File Transfer interface open, click Copy or
Synchronize.
The dialog shows the status of the transfer. The Copy List or Synchronization List field shows
the number of files remaining to copy or synchronize and their names. Before or during
copying or synchronizing, you can select files from this list and select Remove from Copy/
Synchronization List if you decide not to copy or synchronize them.
To copy or synchronize the files in the background, click Background.

File transfer interface is minimized and the directories and files are copied or synchronized.
You can continue to work in another application.
You can click the Background button anytime during a file transfer.
When the file transfer is complete, the dialog reappears. The information in the dialog
indicates how much of the selected directory or file was transferred and how long the file
transfer took to complete.
When done click Close.
Creating a Folder
1
Select the directory where you want to create the new folder.
Click File > New File.
When the new folder icon appears, type a name for the folder.
Deleting Files and Directories

1
Select the drive and/or directory that contain the file(s) to delete.
Select the files to delete. You can select files from only one directory at a time.
Click File > Delete.

If File Delete is selected in the File Transfer Options dialogs Confirmation tab, a dialog appears and
displays the directory and filename of the first several files and directories to be deleted. An
ellipsis indicates more files.
To delete the directories or files, click Yes. Each file is displayed as it is deleted.
To delete all the files and directories without confirming each one, click Yes to All.
To not delete the specified file or directory, click No.
To cancel deleting files and exit the dialog, click Cancel.
Canceling a File Transfer

To cancel a file transfer you initiated
1
From the Copy dialog or from the Synchronize dialog, when the file transfer is in process click
Abort.
When the File Transfer Error dialog appears with the message User aborted transfer, click OK.
To cancel a file transfer the other user initiated
When a remote computer starts a file transfer, a Copy or Synchronize dialog appears on your
computer if your File Transfer window is not minimized. To cancel the file transfer in progress,
click Abort.
32
When you abort the file transfer, the connected user will see a dialog stating that the file transfer
has been aborted.
Setting File Transfer Options

1
Open the File Transfer Options dialog by clicking View > Options.
Set the wanted options:
To restrict directories and files from File Transfer, click the Directory Restrictions tab,
select the directories that you want to restrict access to, and click the Restrict/Allow Access
button.
A symbol will appear on the selected directories, indicating that access has been restricted.
Connected users will not be able to access these directories.
To remove access restrictions from selected directories, click the Restrict/Allow Access button
again.
To set your computer to disconnect from the remote computer when a file transfer is
completed, click View > Options, click the Transfer tab, and select Disconnect After Transfer.
To set your computer to use file compression when transferring files, click the Transfer
tab and select Use Compression.
Note: If you are transferring files or data that is already compressed, turn Compression off.
To set the Enable Crash Recovery option, click the Transfer tab and select Enable Crash
Recovery.
The Enable Crash Recovery option let you continue with a file transfer or synchronization
even if you have lost the connection with the remote computer. The next time you start the
file transfer or synchronization, simply select the same files and restart the transfer. Carbon
Copy will automatically resume the transfer at the point where the connection with the
remote computer was lost.
Note: If you are transferring files or data that is already compressed, turn Compression off.
3
Click OK.
33
Chapter 11:
Remote Control
What is Remote Control? (page 34)
Controlling a Remote Computer (page 34)
Remote Control Security (page 35)
Remote Control Views (page 35)
Exiting Remote Control (page 35)

Remote Control lets you operate a remote computer as if you were sitting in front of it. You might
use Remote Control to troubleshoot a software problem at a remote site, access an application that
is not available on your own computer, or use your office computer from an offsite location.
The Remote Control toolbar is located on the left side of the Remote Control window. Use the
Remote Control toolbar to exit Remote Control, change Remote Control views, send a
CTRL+ALT+DEL to the remote system, reboot the remote system, select Synchronous Display or
Asynchronous Display, and display the Remote Control Options dialog.
Controlling a Remote Computer

You must be connected to the remote computer to start Remote Control. By default, Carbon Copy
automatically starts Remote Control when it establishes a connection with a remote computer.
1
Connect to a remote computer running Carbon Copy that has been set to the wait for call (allow
connection requests) mode. If Remote Control set to start when a connection is made, the Remote
Control window will open. If not, continue with the next step. See Connecting to a Remote
Computer on page 19.
Click the Launch the Remote Control utility button (fifth button from the left) on the Carbon Copy
toolbar.
When Remote Control has started, the Remote Control windows opens and it displays what is on the
remote computers screen. The Carbon Copy Console adds a tab for the connected computer.
You can now remotely control Windows or DOS applications on the remote computer as if the
applications were running on the local computer.
Notes
Either Carbon Copy Console user may start Remote Control, and either initiate a connection. A
connection must be established before Remote Control can be started.
During Remote Control, all Carbon Copy utilities are available. Note that when you edit the
Phone Book or User Profiles during Remote Control, you may be changing them on the
connected computer, not your own.
34
Chapter 11: Remote Control
Remote Control Security

1
Click Options > Security and click the Session tab.
To disable the remote computers keyboard during Remote Control, select Disable Keyboard and
Mouse.
To blank the remote computers display during Remote Control, select Disable Display.
Select OK.
Remote Control Views

You can select how you want to view the connected users screen during Remote Control. You can
change these settings anytime during Remote Control, and they will take effect immediately.
- When selected, the remote computers screen will completely fill the display. If the
remote computers screen display is larger than the local computers screen display, the local
computers view of the remote screen will automatically scroll as you move the mouse to the edge
of the screen. You can use Hot Keys to exit full screen Remote Control, or select the Exit button from
the toolbar.
Full Screen
When the remote computers screen display is larger than the local screen display, the you can use
the mouse or the ALT+RIGHTSHIFT+ARROW KEYS to pan the view of the remote computers
screen.
Windowed - Selected by default. When selected, the remote computers screen will be displayed in a
window on the local desktop. You can move or resize the window any time during Remote Control.
Stretch to Window - Select this option if you want the remote computers display to always fill the
Remote Control window on the desktop. The Stretch to Window mode may result in a distorted view
of the remote computers display and decreased performance.
To switch between Remote Control views, click a toolbar button, or select a different view from the
Remote Control menu.
Using Hot Keys to Change Remote Control Views
You can use the following hot key combinations any time during Remote Control:
Use ALT+RIGHTSHIFT to exit Remote Control.
Use ALT+RIGHTSHIFT+ENTER to toggle between Full Screen and Windowed Remote Control.
Use ALT+RIGHTSHIFT+F to switch to Full Screen Remote Control.
Use ALT+RIGHTSHIFT+W to switch to Windowed Remote Control.
Use ALT+RIGHTSHIFT+S to switch to Windowed Stretch Remote Control.
Notes
Select the startup view on the Screen tab, located in the Remote Control Options dialog.
You can select a different view anytime during Remote Control using the toolbar, menus, or hot
keys.
Exiting Remote Control
Select the Exit button on the toolbar.
35
Chapter 12:
Remote Clipboard
What is Remote Clipboard? (page 36)
Using Remote Clipboard (page 36)
Closing Remote Clipboard (page 36)
What is Remote Clipboard?

When computers are connected using Carbon Copy, they can share a common clipboard. The
clipboard shared by the connected computers is referred to as the Remote Clipboard. Using the
Remote Clipboard, you can cut or copy text and graphics from an application on the remote
computer and paste them directly into an application on the local computer, or vice versa.
Using Remote Clipboard

1
Click the Clipboard button on the Carbon Copy toolbar.
Open the application and select the items to cut or copy.
To copy the items, select Edit > Copy.
To cut the items, select Edit >Cut.
Open the application on the connected computer into which you want to paste the items.
Select Paste from inside the application to paste the items.
Closing Remote Clipboard

1
Click the Clipboard button on the Carbon Copy toolbar.
When the dialog appears asking Are you sure you want to terminate Remote Clipboard?, click
Yes.
36
Chapter 13:
Remote Printing
What is Remote Printing? (page 37)
Configuring Remote Printing (page 37)
Using Remote Printing (page 38)
What is Remote Printing?

The Carbon Copy Remote Printing feature lets you print documents to a local printer from a remote
computer.
For Remote Printing to work effectively, the printer driver on the source computer must
be compatible with the destination printer. For example, if your destination printer is an HP LaserJet
4, then the source computer should have the HP LaserJet 4 printer driver installed.
Important:
The source computer is the computer that originates the printing of a document. The destination
computer is the computer physically connected to the printer where the document is printed. For
example, if you are calling in to your office computer, and you want to print a document on your
printer at home, your office computer is the source computer and your home computer is the
destination computer.
Remote Printing is often used in conjunction with Remote Control. In the example above, you could
use Remote Control on your home computer to work on a document in the word processor on your
office computer, and then print the document on the printer connected to your home computer.
The Carbon Copy Remote Printing feature works only from Windows applications. It is not possible
to print remotely from a DOS application.
Configuring Remote Printing

Before you can start to use Remote Printing, you need to configure both the source computer and the
destination computer. You must configure the destination computer to print to its local printer, and
you must configure the source computer to print to the Carbon Copy Printer Port.
To configure the destination computer for remote printing
1
Select Options > Remote Printing
When the Remote Printing dialog appears, select the destination printer you want to use from the
drop-down list. If you do not select a printer, Carbon Copy uses the default printer.
Important: You must NOT configure the destination computer to print to a Carbon Copy Port.
To configure the source computer for remote printing
Create a new printer by following your operating systems instructions. Name the printer so it will
be easy to identify, such as HP LaserJet via Carbon Copy. The new printer must be configured
as follows:
To use the Carbon Copy Printer port.
37
Chapter 13: Remote Printing
To use the print driver of the printer on the destination computer.
To have bi-directional printing disabled.
Using Remote Printing

1
Make a Carbon Copy connection to another computer. See Connecting to a Remote Computer
on page 19.
Click the Launch the Remote Printing Utility toolbar button.
On the source computer, print your document to a Carbon Copy printer. The document prints at
the printer at the destination computer.
Note: You can use Remote Control to start the print job on the source computer.
38
Chapter 14:
Voice Chat
What is Voice Chat? (page 39)
Setting Voice Chat Options (page 39)
Starting a Voice Chat Session (page 40)
Copying and Pasting Chat Text (page 41)
Clearing Your Chat Windows (page 41)
Starting a Voice Chat Conference Session (page 42)
What is Voice Chat?

Voice Chat lets connected Carbon Copy users talk to each other even while they run other Carbon
Copy applications.
You may want to use Voice Chat in technical support situations where there is only one phone line
available for a modem connection or over the Internet. You can use Remote Control to troubleshoot
a problem on a users computer while talking to the user in Voice Chat.
You can also use Voice Chat stand-alone on an Internet phone utility that lets you have live
conversations over the Internet.
You must have a sound card, speakers, and a microphone on each computer to use Voice Chat. If a
computer is not properly equipped, you can still use text Chat. Voice Chat is not supported for
versions of Carbon Copy earlier than Version 5.0.
When Voice Chat is active, it filters out background noise, so little or no audio data is sent when a
user is not speaking.
Important: During a voice chat session, the quality of the audio heard by either user may decrease
as more Carbon Copy applications are used, or while the applications are performing data-intensive
tasks.
Setting Voice Chat Options

Before you can use Voice Chat, you need to set the audio input and output options.
To set Voice Chat options
1
Click Options > Voice Chat and click the Output tab
Select your Output Wave Device from the drop-down list.
Click on the Play Sample button to hear the current volume of a 10 second sound clip.
Move the volume slider to raise or lower the volume.
You can click on the Play Sample button to retest the volume.
39
Chapter 14: Voice Chat
To select the Input Options

1
Click Options > Voice Chat and click the Input tab
Select the Input Wave Device from the drop-down list.
In the Set Input Level

Setting.
section of the dialog, select either Use Automatic Setting or Use Manual
If you select Use Automatic Setting, click the Configure button. When the Configure Input Level
dialog appears, click the Start Sampling button, and speak in a normal voice. Carbon Copy
samples your voice to set the input level. When the sample is completed, the Input Level track bar
on the Input tab is adjusted to the correct level.
If you select Use Manual Setting, click the slider button on the Input Level track bar, move the
slider button to increase or lower the input level. To increase the sensitivity of the microphone,
increase the input level, to decrease the sensitivity, decrease the input level.
To Set the Background Noise Suppression Level
1
In the Set Background Noise Suppression Level

Setting or Use Manual Setting.
section of the tab, select either Use Automatic
If you select Use Automatic Setting, click the Configure button. When the Configure
Background Noise Suppression dialog appears, click the Start Sampling button. Do not speak
for the duration of this test. Carbon Copy is sampling the background noise.
The background noise is sampled for up to 20 seconds. When the sample is completed, the
Noise Suppression Level track bar in the Input tab is adjusted to the correct level.
If you select Use Manual Setting, click the slider button on the Background Noise Suppression
track bar. To filter out more background noise, increase the background noise
suppression level setting. To filter out less, decrease the setting.
Level
Click OK.
To Select the General Options

1
In the General tab, select the audio file you want to hear when another user connects with you
from the Audio File drop-down list.
In the User Name field, enter the user name that will be displayed to other conference participants.
If you do not want Carbon Copy to use your systems audio devices, click the Disable Audio box.
If you want only one person to speak at a time, click the Force half-duplex box.
Click OK.
Starting a Voice Chat Session

Carbon Copy Voice Chat lets you talk to a Carbon Copy user as if you were both using the telephone.
You must be connected to another Carbon Copy user before you can use Voice Chat.
1
While connected to another computer running Carbon Copy, click on the Launch Voice Chat
toolbar button.
Utility
A Voice Chat dialog appears with the message Waiting to join (user name) conference.
The other user sees a dialog saying that you want to Chat, and their response determines what
happens now:
If the other user clicks OK, the Chat window appears on both screens and Chat begins.
If the other user clicks Cancel, your request to Chat is denied.
If the other user does not respond within 30 seconds, your request to Chat is denied.
You can also cancel your request to Chat before the other user responds.
The remote user you want to chat with will see a dialog informing her that you want to start Chat.
The remote user must click OK to start the Chat session.
40
In the Voice Chat window, click the slider button to adjust the speaker volume or the microphone
sensitivity. To mute the speakers or microphone, select the Mute box.
To minimize the size of the Voice Chat window, click View > Hide Audio Controls. This removes
the audio control from the Voice Chat window. Deselect Hide Audio Controls to adjust the speaker
or microphone volumes.
When Voice Chat has started, everything you say is sent to the other users speakers, and
everything the other user says is sent to your speakers.
If your sound card does not support full-duplex operation, red and green status lights appear in
the upper right corner of the Voice Chat dialog. When the green status light is on, your voice is
transmitted to the other user. When the red light is on, the other user is speaking to you, and your
voice is not transmitted.
While in Voice Chat, you can also type text messages to all connected users. To do this, click on
the Edit field at the bottom of the Voice Chat dialog, and type your message. Press Enter to send
your text message.
To end the Voice Chat session, click File > Exit.
To exit Voice Chat, click the Chat toolbar button.
Notes
Whatever you type appears in the My Computer section of the Chat dialog. Whatever the other
user types appears in the other section of the Chat dialog. The cursor in your local dialog indicates
where the next character you type will appear.
You can use any printable ASCII characters, plus CTRL+G (beep) and the DELETE key. You
cannot use Edit menu commands to edit the Chat text itself.
Older text that scrolls out of view is held in each Chat window, and you can scroll to see it.
If the other users Chat window is not active, any Chat text you send is ignored. You will hear a
beep when you type, but the other user will not know you are sending Chat text.
Copying and Pasting Chat Text

You can copy Chat text into the Windows Clipboard, and later paste it into other applications. Also,
you can copy text from an application into the Windows Clipboard, and paste it into the Chat
window.
To copy the Chat text to the Windows Clipboard
1
Make your Voice Chat window active.
Click Edit > Copy.
To paste text from the Windows Clipboard into the Chat window
1
Make your Voice Chat window active.
Click Edit > Paste.
Clearing Your Chat Windows

The Clear Windows command in the Edit menu empties the windows that hold chat text on the
computer. Clear Windows deletes not only visible text, but also any text that may have scrolled out
of view.
Use this command to provide a clear screen for chat text that will be copied later to the Windows
Clipboard. Because the entire contents of both windows are copied, you may want to empty them
before typing or receiving Chat you may later copy.
Using Clear Windows does not affect the chat windows on the remote computer.
Click Edit > Clear Windows.
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Starting a Voice Chat Conference Session

You can use Voice Chat to set up a multiple user Voice Chat conference. In a Voice Chat conference,
the first computer that is connected to becomes the conference server. Other Carbon Copy users can
then connect to the conference server computer and launch Voice Chat.
For example, if User 1, User 2, and User 3 want to establish a Voice Chat conference, User 1
connects to User 3, and launches Voice Chat. User 3 automatically becomes the conference server.
User 2 can now connect to User 3 and launch Voice Chat. Voice can be sent and heard by all three
users.
Both the conference server computer and the remote computers should have Voice Chat set to full
duplex. This lets multiple users speak at the same time. If one computer in a conference session is
configured for half duplex, then all conference members computers will be forced to use half
duplex. You may want to use half duplex Voice Chat to limit the amount of data being transferred.
This may increase the performance of your session.
Carbon Copy users who do not have the Voice Chat utility can connect to one or more of the remote
computers and use the Text Chat utility.
1
User 1 sets Carbon Copy to the wait for call mode.
Others users call in to and connect to User 1.

Important: Users may establish connections with the Voice Chat conference server using any
connection method including modems, IPX, TCP/IP, direct connection, and dial-up networking.
42
Appendix A:
Dialog Help
This section contains the following context-sensitive help dialogs that appear when the Help button
is clicked:
Add/Modify Schedule Item Window Help (page 43)
AutoPilot Item Properties Dialog (page 44)
AutoPilot Wizard Name and Type (page 45)
Carbon Copy Scheduler Window Help (page 46)
Communication Properties Dialog (page 46)
Copy / Synchronize Dialog (page 48)
Create New Connection Wizard Dialogs (page 49)
Create New User Wizard Dialogs (page 50)
Event Log Dialog (page 52)
File Transfer Options Dialog (page 52)
Phone Book Item Properties Dialog (page 54)
Remote Control Options Dialog (page 55)
Remote Printing Options Dialog (page 57)
Security Options Dialog (page 58)
User Properties Dialog (page 60)
Add/Modify Schedule Item Window Help

Lets you add a new item to the scheduled task list or modify an existing item.
Item to Schedule
Enter the name of the file to schedule.
Search for the task to schedule
Browse
Comment Enter a comment that helps you identify this task in the edit field. This comment will be
displayed in the Carbon Copy Scheduler task list.
Time
Enter the time of day that this task is to be run.
Frequency
Select how often the task is to be run.
Select Today or a specific date, if the task is to run only once. After the task has run, it will
be removed from the task list.
Once
Daily
Select to run the task every n days or every weekday.
Weekly
Select the days of the week on which the task should be run.
Monthly
Select to run the task on a certain day number or on the nth day of the week.
43
Appendix A: Dialog Help
AutoPilot Item Properties Dialog

Connection Tab (page 44)
Operation Tab (page 44)
Transfer Options Tab (page 44)
Failure Options Tab (page 44)
Connection Tab
Select the computer to connect to while this task is being run.
Phone Book Entry
Select a Phone Book item to use to make a connection.
Operation Tab
Operation
Select the operation this task is to perform.
Transfer Files from a local folder to a remote folder
Transfer Files from a remote folder to a local folder
Synchronize a remote folder and a local folder
Local Folder Enter the name of the folder on the local computer. This is the computer which will
execute the AutoPilot task.
Remote Folder
Enter the name of the folder on the remote computer.
File(s) Enter a list of one or more file names; separated by commas. You may use filename patterns,
for example: budget.xls,work*.doc
Transfer Options Tab

Determines how AutoPilot will transfer files.
Include Subdirectories
Select to copy files in subdirectories of the source directory.
Overwrite Existing Files
will be left untouched.
Select to overwrite existing files. If this box is not checked, existing files
Select to overwrite read-only files. If this box is not checked, read-only

files will be left untouched.
Overwrite Read-Only Files
Copy Newer Files Only
Select to only copy files that already exist in the destination directory.
Failure Options Tab

Determines what AutoPilot will do if it cannot complete this task. A failure could occur if the phone
line is unexpectedly disconnected or a busy signal is detected by your modem.
Reconnect and Resume Task Select to re-establish the connection and resume copying from where
AutoPilot left off when the failure occurred.
Reconnect and Restart Task
beginning.
Select to re-establish the connection and restart the task from the
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Reschedule Task in n Minutes
Select to use the Carbon Copy Scheduler to create a new one-time

only schedule for this task in n minutes. This option will not work if this task has not already been
run by the Scheduler.
Cancel Task
Select to forget about this task until the next time it is scheduled to run.
AutoPilot (Automated File Transfer)

AutoPilot is currently running a task. Click Abort Task to cancel the current task.
AutoPilot Wizard Dialogs

AutoPilot Wizard Name and Type (page 45)
AutoPilot (Automated File Transfer) (page 45)
AutoPilot Wizard Source/Destination (page 45)
AutoPilot Wizard Connection (page 46)
AutoPilot Wizard Failure Options (page 46)
AutoPilot Wizard File Transfer Options (page 45)
AutoPilot Wizard Name and Type

Task name
Enter a descriptive name for the AutoPilot task.
Select the operation that you want this task to perform
Select what you want the task to do.
AutoPilot Wizard Source/Destination

Enter the name for the local folder Enter the name of the local folder. You can use the Browse button
to search for an existing folder.
Enter the name of the remote folder
Enter the name of the remote folder.
Enter the name(s) of the files Enter the file name or names. You can enter multiple files by
separating them with commas and by using filename patterns, for example: budget.xls,work*.do.
AutoPilot Wizard File Transfer Options

Copy & Sync options
Select the options to be preformed. Multiple options can be selected.
Select to copy files in subdirectories of the source directory.
Overwrite Existing Files
will be left untouched.
Select to overwrite existing files. If this box is not checked, existing files
Select to overwrite read-only files. If this box is not checked, read-only

files will be left untouched.
Overwrite Read-Only Files
Copy Options
Copy Newer Files Only
Select to only copy files that already exist in the destination directory.
45
AutoPilot Wizard Failure Options

Determines what AutoPilot will do if it cannot complete this task. A failure could occur if the phone
line is unexpectedly disconnected or a busy signal is detected by your modem. Only one of these
options can be selected.
Reconnect and Resume Task Select to re-establish the connection and resume copying from where
AutoPilot left off when the failure occurred.
Reconnect and Restart Task
beginning.
Select to re-establish the connection and restart the task from the
Reschedule Task in n Minutes
Select to use the Carbon Copy Scheduler to create a new one-time

only schedule for this task in n minutes. This option will not work if this task has not already been
run by the Scheduler.
Cancel Task
Select to forget about this task until the next time it is scheduled to run.
AutoPilot Wizard Connection

Connection List
Select the Phone Book item to use to make the connection when this task is run.
Select to automatically add the task to the Carbon Copy Scheduler

task list. When selected, the Schedulers Add Schedule Item dialog opens when the Finish button is
clicked.
Add This Task to the Schedule
Carbon Copy Scheduler Window Help

The Carbon Copy Scheduler lets you schedule AutoPilot Tasks and schedule the running of any file
in the system.
Hide Select to hide the Carbon Copy Scheduler interface. The Scheduler will continue running and
may be accessed by double-clicking on the Scheduler icon in the system tray.
Exit Select to cause the Scheduler to stop running. Any scheduled tasks will not be run until you
restart the Scheduler.
Add
Select to add an item to be scheduled.
Modify
Select to modify the currently selected item in the scheduled task list.
Delete
Select to delete the currently selected item in the scheduled task list.
Communication Properties Dialog

Wait for Call Tab (page 47)
Browse Tab (page 47)
Connections Tab (page 47)
Workstation Tab (page 48)
46
Wait for Call Tab

Select the connection type to use while waiting for a call section
Select the connection types (devices) to wait for call (allow connection requests) by clicking the box
next to the connection type. You can select multiple devices. For example, you may want to select
the type of modem you have connected to the computer and the network type. Incoming calls will
be able to come from either the modem or the network.
Internet Locator Server (ILS) Section
Use ILS If the computer is connected to the Internet and should allow access from users outside the
local network using an Internet Locator Server, select Use ILS.
The computer will wait for calls (allow connection requests) and be listed on the servers in the
list. The computer will be visible to other Carbon Copy users who are
browsing using the Internet Locator Servers.
Internet Locator Servers
When you add or remove an Internet Locator Server to the list, it will also be added to or removed
from the list on the Browse tab.
Options Section
Wait for call on Startup Select to automatically set to the wait for calls (allow connection requests)
mode when Carbon Copy starts.
Minimize on Wait for Call
Select to run minimized when wait for call is selected.
Browse Tab
Select the connection type to use while browsing on a network
Select the connection types to be used for browsing. You can select multiple connection types. For
example, If you select the a modem and the TCP/IP network, incoming connections can come from
either the modem or the network.
Internet Locator Server (ILS) Section
Use ILS If the computer is connected to the Internet and should allow access from users outside the
local network using an Internet Locator Server, select Use ILS. The computer will allow browsing
using the servers in the Internet Locator Servers list. The computer will be visible to other Carbon
Copy users who are browsing using the Internet Locator Servers.
When you add or remove an Internet Locator Server to the list, it will also be added to or removed
from the list on the Wait for Call tab.
Options Section
Browse on Startup Select to automatically set to browse the network (display the Network tab) when
Carbon Copy starts.
Browse for Workstation Names of Type Enter the name of the computer you want displayed on the
Network tab. You can use wildcards in this field. Use the ? character to represent any character and
use the * character to represent a series of characters.
Connections Tab
The following connection types are available
be used to make a connection.
The field lists the available connection types that can
If the connection type is a modem and is not listed, click to begin the Modem
Installation Wizard.
Install Modem
Properties
Select the connection type and click Properties to view or change the properties.
47
Description
Select the connection type to see a description.
Workstation Tab
The settings on this tab determine how the computer is identified on the network.
Identification
Workstation Name Enter the name of the computer to display to other Carbon Copy users. The
Windows workstation name is used by default, this name can be changed.
Publish Workstation Name Select to publish the workstation name so other Carbon Copy user can
access the workstation using the Network tab.
Options
Connect Timeout (sec.) Enter the number of seconds to wait before timing out the connection if a
valid connection is not made.
Copy / Synchronize Dialog

Use this dialog to copy or synchronize files from the local computer to the remote computer, or vice
versa.
Copy
or Synchronize button Copies or synchronizes selected files or directories.
Background button
Used to copy or synchronize files in the background. File Transfer appears as

an icon at the bottom of the screen. You can use other applications while Carbon Copy is copy or
synchronizing files.
field Contains the full path name of the directory from which files are being
copied or synchronized.
From Local Folder
To Remote Folder field

Current File
File Size
Contains the directory to which the files are being copied or synchronized.
field Displays the name of the file currently being copied or synchronized.
field Shows the size in bytes of the file being copied or synchronized.
Bytes Sent
field Shows the total number of bytes sent.
Shows the name of each file to be copied or synchronized. If you have

selected to copy or synchronize subdirectories, files in the subdirectories will also be listed.
Copy / Synchronize List
Remove from Copy List Click to remove the currently selected file from the Copy List. When you
remove a file from the Copy List, it will not be copied. You may select multiple files.
Files Remaining
Files Complete
Transfer Time
field Shows the number of files remaining to be copied or synchronized.
field Shows the number of files already copied or synchronized.
field Shows how much time has elapsed since file copy or synchronization began.
Throughput (CPS)
field Shows the current effective throughput in characters per second.
Percent of Current File Complete field
synchronized has been sent.
Percent of All Files Complete
synchronized has been sent.
Shows what percentage of the file currently being copied or
field Shows what percentage of all the files to be copied or
48
Create New Connection Wizard Dialogs

Use the Create New Connection wizard to create a new Phone Book item that you can use to connect
to a remote computer.
Create New Connection Connection Type (page 49)
Create New Connection Name and Connection Type (page 49)
Create New Connection Phone Number (page 49)
Create New Connection Workstation and ILS (page 50)
Create New Connection Login Information (page 50)
Create New Connection Start Upon Connection (page 50)
Create New Connection Finish (page 50)
Create New Connection Connection Type

Connection Type
Connect using Carbon Copy Select this when the new connection will connect using a modem, a
local area network, or a direct connect connection using a parallel or serial cable.
Connect using Dial-Up Networking
remote network node.
Select this if you will be establishing the connection through a
Create New Connection Name and Connection

Type
Type a name for the computer you are calling Enter a name to represent the computer to be connected
to. Enter a name that will help you identify the computer, such as its location, or the name of the
person using it. The name may include any displayable character (including spaces). Names are
NOT case sensitive.
Connect using Select the connection type you will use to make the connection. The list contains
the connection types selected in the Communication Dialogs Wait for Call tab (Options >
Communications > Wait for Call).
Use Dial-Up Networking
Click if establishing the connection through a remote network node.
Install Modem If the connection type is a modem and is not listed, click to begin the Windows Add
Hardware wizard.
Configure
Click to change the current settings of the selected connection type.
Create New Connection Phone Number

Enter the telephone number of the computer you will be calling. If the computer is located in a
different area code or country, make sure you enter area code and country code information. If you
do not enter a phone number, you will be prompted to enter one when you start the connection.
Area Code
Enter the area code for the location to be called.
Telephone Number
Country Code
Enter the phone number for the location to be called.
Select the country and corresponding code from the list.
49
Create New Connection Workstation and ILS

Workstation Name or Network Address
computer to connect to.
Type the workstation name or network IP address of the
If creating a TCP/IP connection and have

previously added an Internet Locator Server addresses in the Communications dialogs Browse or
Wait for Call tab, they will appear in the drop down list of Internet Locator Servers. When multiple
Internet Locator Servers are listed, select the one to use for the connection.
Resolve name thorough Internet Locator Server (ILS)
Create New Connection Login Information

Enter information used when you make a connection to another computer. The information you enter
here is sent automatically to the computer you will be connecting to.
Login information
Login Name
Enter the name used to login to the remote computer.
Login Password
Enter the password used to login to the remote computer.
Confirm Password
Password field.
Retype the Login Password in this field exactly as you typed it in the Login
Create New Connection Start Upon Connection

Start Upon Connection
Select the Carbon Copy utilities to start automatically when a connection is established.
Create New Connection Finish

Carbon Copy Connection Name
name in the box.
Contains the name of the Phone Book item. You can change the
Establish Carbon Copy Session Now Select to immediately make a connection using the Phone Book
item when you click Finish.
To make changes on previous screens, click Back.

When done, click Finish. The item will be saved and will appear in your Phone Book tab.
Create New User Wizard Dialogs

Create New User Introduction on page 50
Create New User Login on page 51
Create New User Callback Type on page 51
Create New User Profile on page 51
Create New User Finish on page 51
Create New User Introduction

The Create New User wizard creates a customized profile for each user who will be connecting to this
computer. A profile contains the user name and password for each user.
50
Create New User Login

Enter information to be used by remote user to connect to the local computer.
Login information
Login Name
Enter the user name to be used by a remote user to connect to the local computer.
Login Password
Enter a login password. (Login passwords are optional.)
Confirm Password
Retype the login password exactly as you did in the Login Password field.
Create New User Callback Type

Select a callback type and enter the callback phone number.
Callback Type
None
Fixed The computer placing the call is called back at the number in the Callback Phone Number
field. You must enter a phone number in the Callback Phone Number field when you select Fixed.
Roving Entering a phone number in the Callback Phone Number field is optional. If you enter a
number in this field, it becomes the default number. When the user who originates the call dials
in, the default call back number, if supplied, appears in the Roving Callback dialog. The
connection can be made using this phone number, or can be changed if the user is at a different
location.
Passthrough
Callback Phone Number
No callback is performed. This is the default.
Works the same as Roving, except an additional option of completely bypassing

the callback is provided.
Enter the callback phone number.
Callback phone number

Area Code
Enter the area code for the location being called.
Telephone Number
Country Code
Enter the phone number for the location being called.
Use country code and area code Select this box if the country code and area code should be sent as
part of the phone number when a connection is requested.
Create New User Profile

Select the Carbon Copy utilities and feature the remote user will be able to use to on
the local computer.
User Profile
Allow Connections
Click to let the user profile be used to connect to the local computer.
Create New User Finish

Carbon Copy User Name
the box.
Contains the name of the user profile item. You can change the name in
To make changes to the information you entered on previous screens, click Back.
When done, click Finish. The item will be saved and will appear in your User Profile tab.
51
Event Log Dialog

Events Tab (page 52)
Log File Tab (page 52)
Events Tab
The settings on the Event tab lets you change the types of Carbon Copy information written to the
Event Log and starts and stops the Carbon Copy event logging.
Log Event Classes Section
Information
Warning
Error
Select to record messages that inform you system tasks have been completed.
Select to record messages that inform you system tasks have not been completed.
Select to record messages that inform you a fatal error has occurred.
Event Log Types Section

Security and Login events
computer.
Communications
Utility
Select to record when someone is accessing or disconnecting from the
Select to record numbers called or Timeout and disconnect information.
Select to record when a utility (such as File Transfer) operation is successful.
Log File Tab

The settings on the Log File tab lets you change Event Log file settings.
Log To Section
Log to File and Event Log Filename
Select to log the events to a specific a file and location where

the Event Log is saved. By default, the Event Log is saved in the directory where Carbon Copy is
installed. For example, if Carbon Copy is installed in the C:\Program Files\CCW32 directory, an
Event Log will be created and saved in the C:\Program Files\CCW32 directory.
Wrap Messages Select to wrap Carbon Copy event information in multiple lines in the Event Log.
This improves the appearance and readability of the Event Log.
Clear Log
Select to delete the current Event Log.
View Log
Select to open the Event Log in the Windows Notepad.
Log as Windows NT/2000 Events Select to log Carbon Copy events as Windows NT/2000 events.
This is the default setting on Windows NT/2000/2003/XP computers. Lets you view the Event Log
in the NT or 2000 Event Viewer. To clear the Event Log, open the NT or 2000 Event Viewer, go to
the Applications area, and clear the log.
File Transfer Options Dialog

Transfer Tab (page 53)
Include Tab (page 53)
Confirmation Tab (page 54)
Directory Restrictions Tab (page 54)
52
Transfer Tab
Compressing Options
Select to use additional file reduction techniques based on the type of files
transferred are used. These techniques will not effect data integrity, but may change the binary
representation of the files.
Use Compression
Copy & Synchronize Options

Enable Crash Recovery Select to continue with a file transfer or synchronization even if you have
lost the connection with the remote computer. The next time you start the file transfer or
synchronization, simply select the same files and restart the transfer. Carbon Copy will
automatically resume the transfer at the point where the connection with the connected computer
was lost.
Select to include all subdirectory in the selection for a copy or

synchronization. If not selected, subdirectories will not be copied or synchronized.
Copy Existing Files Only Select to only copy or synchronize the files that already exist on the
connected computer. For example, if you want to copy a file, but a file with that name does not
already exist on the connected computer, the file will not be copied.
Copy Newer Files Only Select to copy or synchronize only the files with a more recent date than files
with the same name on the connected computer.
Copy Empty Directories Select to copy or synchronize empty directories to the connected computer.
The new, empty directory is created on the connected computer.
Select to overwrite read-only files on the destination computer.
Overwrite Read Only-Files
Select to compare files that have the same date, time, and size. The files
are checked to see if they contain different information, even though they have the same date, time,
and size.
Use Full File Comparison
General Options
Allow Incoming File Transfers Select to let the computer transfer files to connected computers. If
you clear this option, you cannot receive files from another computer.
Allow Outgoing File Transfers Select to let you transfer files to connected computers. If you clear
this option, you cannot send files to another computer.
Close Dialog After Transfer
completed.
Disconnect After Transfer
transfer completed.
Select to automatically close the dialog when a file transfer is
Select to automatically disconnect the connected computer after the file
Include Tab
Name Field Enter a file name or partial file name or extension. You can use wildcard characters in
this field. Use the ? character to represent any character. Use the * character to represent a series of
characters.
File Type
Programs
Select to display all files that have a .exe, .com, .pif, or .bat extension.
Documents
Select to display all files that are associated with an application.
Other Files
Select to display all other files.
Show Hidden/System Files

Check box
Select to display hidden and system files.
53
Confirmation Tab
Select the actions that you want to confirm when using File Transfer.
Confirm On
File Delete
Select to have a confirmation dialog appear when you delete a file.
Folder Delete
Select to have a confirmation dialog appear when you delete a folder.
File Replace Select to have a confirmation dialog appear before a file being replaced is allowed to
overwrite an existing file with the same name.
Select to have a confirmation dialog appear before a file being copied is allowed to
overwrite an existing file with the same name.
Folder Copy
Folder Synchronize Select to have a confirmation dialog appear before a folder being synchronized
is allowed to overwrite an existing folder with the same name.
Directory Restrictions Tab

Controls access to directories and files on the computer from remote computers.
Navigation window
Select the directories to control access to.
Restrict/Allow Access Restricts or allows access to the selected directories or files in the navigation
window. A symbol is displayed on directories and files when access is restricted.
Phone Book Item Properties Dialog

General Tab (page 54)
Login Tab (page 55)
Startup Tab (page 55)
General Tab
You can change the area code, telephone number, country code, modem type and modem
configuration for the selected Phone Book item. If the Phone Book item represents a network
connection, different fields will appear.
Area Code
Telephone Number
Country Code
Select this box to send country code and area code as part of the
phone number when you make a connection.
Use country code and area code
Connect using
Configure
Select the device type you will use to make a connection.
Configures the selected configuration type.
Workstation Name (Network Connection Only)
connect to.
Internet Locator Server (TCP/IP only)
Internet Locator Server.
Type the name or IP address of the computer to
After you select Use the Internet, you must add or select an
54
If you have previously added an Internet Locator Server address in the Communications Browse or
Wait for Call tab, they will appear in the drop down list of Internet Locator Servers. When you add an
Internet Locator Server, it also be added to the list on the Browse tab and Wait for Call tab.
Use the Internet (TCP/IP only) Select to browse for Carbon Copy systems located on Internet Locator
Servers.
Dial-up Networking Connection (Network Connection Only)
Select a dial-up networking connection.
Select to access shared information on another

computer, even if the computer is not on a network. The computer being connected to must be set
up correctly as a network server for you to gain access to it.
Use Dial-up Networking (Network Connection Only)
Login Tab
You can change login information used when you connect to another computer. The login
information you enter will be automatically authenticated when the connection is established.
Login Name
Enter the name used to login to the remote computer.
Login Password
Enter the password used to login to the remote computer.
Confirm Password
Password field.
Retype the Login Password in this field exactly as you typed it in the Login
Startup Tab
Start Upon Connection
Select the Carbon Copy utilities to start automatically when a connection is established.
Connect Dialog
Display Connect Dialog
during the connection.
Select to have a dialog inform you of the status of the connection appear
Remote Control Options Dialog

Screen Tab (page 55)
Hot Key Tab (page 56)
Desktop and Cache Tab (page 56)
DOS Tab (page 57)
Input Options Tab (page 57)
Screen Tab
Startup View
Full Screen Select to have the remote computers screen completely fill the desktop. If the remote
computers screen display is larger than the desktop, the view of the remote screen will automatically
scroll as the you move the mouse to the edge of the screen.
Toolbar
Select to have the Remote Control toolbar displayed during Full Screen Remote Control.
Windowed Select to have the remote computers screen displayed in a window on the desktop. You
can move or resize the window any time during Remote Control.
55
Toolbar
Menu
Select to have the toolbar displayed in the Remote Control window.
Select to have the menu displayed in the Remote Control window.
Stretch to Window Select to have the remote computers desktop display fill the Remote Control
window. The Stretch to Window mode may result in a distorted view of the remote computers
display and decreased performance.
Always on Top Select to always display the Remote Control window on top of other applications
on your desktop.
Hot Key Tab

Changes you make to hot key settings take effect immediately.
Hot Keys
Exit Remote Control
Select the Exit Remote Control hot key.
Desktop and Cache Tab

Remote Desktop
Disable Wallpaper Select to turn off the desktop wallpaper on the remote computer during Remote
Control. Turning off the wallpaper will avoid delays when the screen is being repainted. When you
exit Remote Control, the remote computers wallpaper is turned back on.
Disable Screen Saver Select to turn off any screen saver on the remote computer during Remote
Control. Turning off the screen saver will avoid delays when the screen is being repainted. When
you exit Remote Control, the screen saver is turned back on.
Selected to disable Microsoft Active Desktop on remote computers

running Carbon Copy, Internet Explorer 4.0, Microsoft Windows 98 or Microsoft Windows NT/
2000/2003/XP. We recommend you leave this option selected.
Disable Active Desktop
Disable Font Smoothing Select to disable font smoothing on the remote computer. When selected
some fonts may appear jagged. Selecting this option increases Remote Control performance because
fonts take less time to redraw on the screen.
Select to not display large bitmaps such as splash screens during Remote
Control. Selecting this option will speed up Remote Control. However, if working with an
application that uses large bitmaps, make sure you leave this option deselected. When you select
Ignore Large Bitmaps, you can then select the smallest size to ignore. 64 K pixels is selected by default.
Ignore Large Bitmaps
Track Blinking Cursors Select to have the remote control view automatically scroll to center on any
blinking cursors such as a word processor cursor.
Show Remote Mouse Motion
Remote Control window.
Select to display mouse movements that a remote user makes in the
Synchronize Local and Remote displays Select to synchronize the screen on the remote computer
and the Remote Control window on the local computer. If you clear this option, the application
running on the remote computer will run at full speed, However, you may not see everything that is
happening on the remote computer. We recommend you leave this option selected.
Use Accelerated Fonts
Selected to improve performance ed when drawing text.
Cache
Select to set the maximum size for the Remote Control disk cache file, which
saves graphical objects on the local computer between Remote Control sessions.
Enable Disk Cache
Select to sets the Carbon Copy disk cache size. Caching graphical
objects increases Remote Control performance. The default size of the disk cache is 5 MB.
Size of Disk Cache (MBytes)
56
Other
Defaults Select the Defaults button to reset all the options on this tab back to their original settings.
DOS Tab
Select the DOS Screen Scanning rates. You can enter both Graphics and Text scan rates.
Dos Screen Scanning
Text Scan Rate Set the value to determine how often, in ticks, the screen will be scanned for text to
redraw. The default value is 5. To select a slower scan rate for text, increase the scan rate value.The
default synchronized rate for text is to scan every 3 ticks. The range is from 1 to 255 ticks.
Synchronized Select to synchronize the remote computer screen and Remote Control window on
the local computer during full-screen DOS Remote Control. If you do not select synchronized mode,
the Remote computer screen and Remote Control Window on the local computer will not be
synchronized during Remote Control. Synchronized screens can take longer to redraw.
Set the value to determine how often, in ticks, the screen will be scanned for
graphics to redraw. You may want to select a slower scan rate for graphics, because graphics take
longer than text to redraw. To select a slower scan rate for graphics, increase the scan rate value. The
default value is 5. The range is from 1 to 255 ticks.
Graphics Scan Rate
Synchronized Select to synchronize the graphics scan rate on the remote computer screen and
Remote Control window on the local computer during full-screen DOS Remote Control. If you do
not select synchronized mode, the Remote computer screen and Remote Control Window on the
local computer will not be synchronized during Remote Control. Synchronized screens can take
longer to redraw.
Input Options Tab

Mouse and Keyboard
Allow local keyboard and mouse only Select to let remote users only access the computer in viewer
mode. You may want to use this option when a remote user is viewing a demonstration that you do
not want interrupted. This option is enabled on the local computer.
Remote Printing Options Dialog

This section contains the following topic:
Printer Selection Tab (page 57)
Printer Selection Tab

Select the printer attached to this PC Select the printer on the local computer to use for remote print
jobs.
If the printer you want to use not appear in the list, click Add New Printer to add it. If no printer is
selected, Carbon Copy uses your computers default printer.
Make sure that this printer type matches the printer specified on the computer that is originating the
remote printing job.
Printer Setup
button Click to open the Printers and Faxes window.
Add New Printer
button Click to open the Add Printer Wizard.
57
Security Options Dialog

Global Tab (page 58)
Session Tab (page 58)
Connections (page 59)
Login Tab (page 59)
Encryption Tab (page 60)
Global Tab
Global Security controls a users access to the Carbon Copy features and utilities. It also can protect
the Carbon Copy settings from a remote user connecting and using remote control to access the
computer.
Security Password
field (Optional) Enter a security password. The password can be up to 16
characters. When you exit the dialog, if another dialog appears, asking you to confirm the security
password. Retype the security password exactly as you did the first time, and click OK.
Security Password
Access Requires Security Password

Select the features to protect. Remote users may have to enter the security password before being
able to access the protected feature. If you select User Interface, Carbon Copy will start minimized
the next time you start it. Both you and the remote user will have to enter the security password
before being able to access the Carbon Copy Console.
Startup
Load Carbon Copy before Windows login prompt
login prompt.
Select to load Carbon Copy before the Windows
Session Tab
The Session tab controls the amount of time allowed for a Carbon Copy session and the amount of
time the connection can remain inactive before the session is ended.
Remote System Keyboard and Display
Disable Keyboard and Mouse
Select to disable the remote computers keyboard and mouse.
Disable Display Select to disable the remote computers display. This can help prevent unauthorized
access to the remote computer during a Remote Control session. This does not affect the image of
the remote computers display that appears in the local computers Remote Control window.
Session
Select and enter a value in the Inactivity Timeout (Mins) field to set the
amount of time the connected computer can remain inactive before ending the connection.
Enable Inactivity Timeout
When a remote user remains inactive for the selected amount of time, the connection will
automatically end. If both the computer making the connection and the connected computer select
this option, but select different times, the shorter amount of time selected will be used as the
inactivity timeout.
Enable Session Time Limit Select and enter a value in Session Time Limit (Mins) field to set the
amount of time the connected computer can have in the session. The Carbon Copy session will end
when the specified time limit has elapsed.
58
Connections
The Connections tab controls what happens when a remote user connects to the computer. You can
be notified when a remote user attempts to connect to the computer and if you want to approve the
connection. You can require that all remote users that connect to the computer be called back by the
computer. Also, you can reboot upon disconnect and load Carbon Copy automatically when
Windows starts.
Prompt to Approve Connections
Never
Select to never be prompted to approve remote connections made to the computer.
Always
Select to always be prompted to approve all remote connections made to the computer.
Only when logged in (NT/2000) Select to be prompted to approve connections only when logged into
the computer. When logged out, connections are allowed. This option only supported on Windows
NT or 2000 computers.
Connections
Notify on Connect
Select to be informed when another user attempts to connect to the computer.
Require Callbacks
Select to require all users to be called back when they connect to the computer.
You must supply a callback number for the user on the Callback tab of the User Profiles Properties
dialog. If you do not supply a callback number, the user will be disconnected.
Reboot on Disconnect
Select to have the computer reboot when a connection ends. If multiple

computers are connected, they all must disconnect before the reboot takes effect.
Exit Carbon Copy on Disconnect
disconnects.
Logoff on Disconnect
Select to automatically close when the connected computer
Select to have the current users logged off when a connection ends.
Allow Outbound Calls
Select to allow outbound calls from the computer.
Maximum Connections
Number of Simultaneous Connections
Enter the maximum number of connections to be allowed

during a Carbon Copy session. The maximum is 256 which is the default.
Login Tab
The Login tab controls the logins from remote users connecting to the computer. You can set how
many incorrect login attempts remote users will be allowed before they are disconnected. If you use
a Login Type other then None, remote users must provide a login name to connect with the computer.
You set up login names for remote users on the User Profiles tab in the main Carbon Copy window.
When the Login Type os Carbon Copy, you can specify a minimum password length.
Logins
Login Type
list - Select the login type to be used.
None
Active Directory
Native NT
Remote users have unprotected access the computer.
User profiles use Active Directory and remote users must provide valid login
name to gain access to the computer.
User profiles use the Windows NT/2000 security and user profiles.
Carbon Copy
settings.
User profiles use the Carbon Copy Security where you define User Profile
field Enter the maximum number of login attempts remote users are
allowed without closing the connection. The default is 3, but the value can be a minimum of 1 up to
a maximum of 10.
Login Attempts Allowed
59
Login Timeout filed Enter login timeout, in seconds. This is the amount of time the remote user has
to login. The default is 30 seconds, but the value can be a minimum of 1 second and a maximum of
60 seconds.
field Enter a value for login password length. The login

password you assign to the User Profile items must be at least the number of characters specified
here.
Minimum password length required
Enable Lockout Security Select to lockout remote users who repeatedly attempt to connect to the
computer after exceeding the number of allowed login attempts.
If you select to lockout all systems, Carbon Copy will automatically exit the wait for call
(allow connection request) mode. Any computer that attempts to connect to the computer will
see a message informing them that Carbon Copy is no longer accepting incoming calls. To
receive incoming connection requests again, you have to reset Carbon Copy to the wait for call
(allow connection requests) mode.
If you select to lockout only the computer that is attempting to make a connection to the
computer, remote users on other computers will still be able to connect to the computer.
Additional attempts made by the locked-out computer to make a connection will be recorded in
the Event Log file, if event logging is turned on.
Encryption Tab
The Encryption tab lets you to enable data encryption and assign a manual key. Encryption provides
extra security when making Carbon Copy connections. If you assign a custom manual key, other
computers that connect to the computer must have the same manual key in their Security Options.
Data Encryption is supported if the remote computers are using Carbon Copy 4.1 or later, and have
data encryption enabled. When connecting with remote computers using a version of Carbon Copy
earlier than 4.1, disable this feature.
Require Data Encryption Select to require data encryption. If you select Require Data Encryption but
do not check the Use Manual Key box, Carbon Copy selects an encryption key for you.
Use Manual Key Select to enter a manual key and enter a two hexadecimal digit in each of the eight
fields. You can enter the characters 0-9 and A-F, for example: A0 B1 C2 D3 E4 F5 67 89.
Important: Computers that are connecting to the computer must have the same manual key entered
in their Security Option Encryptions settings.
User Properties Dialog

Login Tab (page 60)
Callback Tab (page 61)
Profile Tab (page 61)
Login Tab
Login Information Section
Login Password Enter the password used to login to the remote computer. The password will
appear as asterisks.
Confirm Password
Retype the Login Password exactly as you typed it in the Login Password field.
60
Callback Tab
Callback Type
None
No callback is performed. This is the default.
The computer placing the call is called back at the number in the Callback Phone Number
field. You must enter a phone number in the Callback Phone Number field when you select Fixed.
Fixed
Roving Entering a phone number in the Callback Phone Number field is optional. If you enter a
number in this field, it becomes the default number. When the user who originates the call dials in,
the default call back number, if supplied, appears in the Roving Callback dialog. The connection can
be made using this phone number, or can be changed if the user is at a different location.
Works the same as Roving, except an additional option of completely bypassing the
callback is provided.
Passthrough
Callback Phone Number
Enter the callback phone number in this field.
Callback phone number

Area Code
Telephone Number
Country Code
Use country code and area code
number making a connection.
Select to send the country code and area code as part of the phone
Profile Tab
On the Profile tab, you can determine which Carbon Copy utilities the user can access when they are
connected to the computer.
User Profile
Select the Carbon Copy utilities and features the remote user can access on the computer.
Allow Connections
Select to let remote users using the user profile connect to the computer.
Voice Chat Options Dialog

Output Tab (page 61)
Input Tab (page 62)
General Tab (page 62)
Output Tab
Output Wave Device
List Select the output wave device that Carbon Copy will use during a Voice Chat session.
Set Volume
Set Volume
Play Sample
Click to test your audio output device and adjust the Volume.
61
Input Tab
Input Wave Device
List Select the input wave device that Carbon Copy will use during a Voice Chat session.
Set Input Level
Use Automatic Setting Select and click the Configure button to automatically set the input level for
your microphone/soundcard.
Use Manual Setting
Select and move the Input Level slider to the desired level.
Set Background Noise Suppression Level

Use Automatic Setting Select and click the Configure button to automatically set the background
level for your microphone/soundcard.
Use Manual Setting
Select and move the Input Level slider to the wanted background level.
General Tab
Carbon Copy Voice Chat alerts you of incoming calls with an audio announcement. The audio
announcement is generated by the .wav file you select on this tab. You can select and test a .wav file
from the drop-down list of available.wav files.
List
Select a .wav from the list that will be played when someone wants to chat with you.
Test
Click to hear the .wav file displayed in the list.
User name. Used to display conference participants Enter a user name to be displayed to conference
participants during a Voice Chat session. If you do not enter a user name, the name of the computer
will be used by default.
The Disable Audio Select to stop all incoming and outgoing audio during voice chat.
Force half-duplex Select to use Voice Chat on audio card that do not support full duplex application.
Note: Carbon Copy is a full duplex application, which means it can record and play audio
simultaneously.
62
Index
print date 2
dial modifier 24
Symbols
! dial modifier 24
@ dial modifier 24
A
Abort button 32
access password 25
add 25
AutoPilot 29
create task 27
run tasks 28
schedule tasks 28, 29
C
call 18
wait 18
callback 25
chat 42
clearing window 41
copy 41
paste 41
clearing
chat window 41
configure
modem 19
configuring
Remote Printing 37
connection
starting utilities 23
controlling 34
remote computer 34
copy
chat text 41
create 32
folder 32
creating
shortcut 23
creating a shortcut 23
creation date of document 2
D
delete 24
directories 32
files 32
phone book item 24
delete directories 32
desktop shortcut 23
Dial 24
document
E
editing
user profiles 25
ending Wait for Call 18
Event Log 16
exiting Remote Control 35
F
File Transfer 32
Automated 29
cancel 32
creating a folder 32
delete file 32
getting around window 30
refresh window 31
firewall 19
folder 32
create 32
G
group profiles 26
H
Hook Flash 24
Hot Keys 35
I
icons
arranging 12
details 12
large 12
list 12
managing user profile 26
small 12
icons, displaying 12
Internet
connections 19
Voice Over 42
introduction
Remote Control 34
L
large icons, small icons, detail icons, list
icons 12
logging messages 16
login name 25
login password 25
M
managing 26
user 26
managing user profile icons 26

modem
configuring 19
Modifiers 24
N
Network tab 12
new 25
O
options
Voice Chat 39
P
P dial modifier 24
password 25
paste
chat text 41
patent 2
pause 24
Phone Book 24
dial modifiers 24
phone book 23, 24
delete item 24
shortcut 23
phone book item 24
product version 2
Pulse Dial 24
R
refresh 12, 31
refreshing your 31
remote computer 34
controlling 34
remote computing 9
Remote Control 34
controlling a remote computer 34
exiting 35
security 35
views 35
Remote Control introduction 34
Remote Control, 35
Remote Printing
configuring 37
starting 38
remote start 20
S
schedule
AutoPilot tasks 28, 29
Scheduler
63
Index
and AutoPilot 29
security 25, 35
session
Voice Chat 40
Shortcut 23
shortcut
creating 23
start remote system 20
starting
conference session 42
utilities on connection 23
Voice 42
Voice Chat session 40
starting Remote Printing 38
Status tab 11
System Requirements
computer 7
Disk Drive 7
Display 7
Memory 7
Mouse 7
Windows NT 7
T
T dial modifier 24
tab
refresh 12
task
create AutoPilot 27
run AutoPilot 28
Tone Dial 24
toolbar 11
Touch-Tone 24
trademark 2
U
user 26
managing 26
user profile
managing icons 26
user profiles 25
adding 25
displaying tab 25
editing 25
security 25
user profiles tab 25
using 24
V
version 2
Voice
starting 42
Voice Chat
general options 40
input options 40
Noise Suppression 40
setting options 39
starting conference 42
starting session 40
VPN 21
W
wait 18
call 18
Wait for Call
ending 18
wait for call 18
Windows NT Security 15
64

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ALTIRIS

CARBON COPY 6.1

Altiris Carbon Copy Console Product Guide

Should I Install the Console or the Agent?

Installing Carbon Copy

Licensing Carbon Copy

Uninstalling Carbon Copy

Chapter 2: Quick Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Sample Carbon Copy Uses

Connecting to a Remote Computer

Modifying and Using the Console Interface

Setting up Carbon Copy to Run as a Windows Service

Manually Running Carbon Copy as a Windows Service

Setting up Login Security

Setting Up a Security Password

Setting Up Carbon Copy to Restart the Computer when Disconnected

Setting up Carbon Copy to Reconnect with an Unattended Computer

Chapter 4: Event Logging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Altiris Carbon Copy Console Product Guide

Configuring for Dial-up (Modem) Connections

Using a Remote Computer

Chapter 6: Phone Book. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Protecting the Phone Book

Adding Phone Book Items

Connecting Using Phone Book Items

Chapter 7: User Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Setting a Security Password

Displaying the User Profiles Tab

Adding a User Profile Using the Create New User Wizard

Managing a User Profile

Managing User and Group Profiles

Creating an AutoPilot Task

Modifying an AutoPilot Task

Running an AutoPilot Task

Scheduling an AutoPilot Task

Scheduling AutoPilot Tasks

Chapter 10: File Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Opening File Transfer

Using the File Transfer Window

Deleting Files and Directories

Altiris Carbon Copy Console Product Guide

Chapter 11: Remote Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Controlling a Remote Computer

Remote Control Views

Exiting Remote Control

Chapter 12: Remote Clipboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Closing Remote Clipboard

Chapter 13: Remote Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Configuring Remote Printing

Chapter 14: Voice Chat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Setting Voice Chat Options

Starting a Voice Chat Session

Copying and Pasting Chat Text

Clearing Your Chat Windows

Starting a Voice Chat Conference Session

Appendix A: Dialog Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

AutoPilot Item Properties Dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

AutoPilot Wizard Dialogs

Communication Properties Dialog

Create New Connection Wizard Dialogs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Altiris Carbon Copy Console Product Guide

Create New Connection Workstation and ILS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Create New User Wizard Dialogs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .