Documente Academic
Documente Profesional
Documente Cultură
Welcome
Welcome to the integrated design log which accompanies the Getting started
section of the Inclusive design toolkit
Further instructions for each sheet, are available online. These can be accessed
by clicking on the instructions button in the top banner, which looks like this:
You can select the sheets in this workbook using the standard controls provided by
Excel, which are located at the bottom of the window and look like this.
Alternatively, you can select the sheets by clicking on the circles within the process
map shown opposite, which look like this.
Editing instructions
You can modify any part of this file. However, every sheet has been designed to
have the same overall width, so please be aware that this consistency will break
down if you change the horizontal width of any of the columns, or insert any new
columns. You can however add more content by inserting new rows, or changing
the vertical height of any of the rows.
We recommend that you set the file name of this workbook to reflect the project /
product that it refers to, and use version numbering to track updates. You may
wish to add an additional cover sheet that details the version history.
Version history
v1-1c released Dec 2014. Evidence tab modified to use a benchmark.
v1-1b released Nov 2014. Updated to use the new criteria categories. Instructions
for the exclusion sheet added, and small changes made to the sheet. Some
additional rows for information on "Test with experts" and "Test with users".
v1-1 released June 2011 with updated functionality to help add rows within the
"Estimate exclusion" sheet. Updated graphical style to process map on
homepage.
v1-0 released April 2011
Cambridge, Engineering
articularly beneficial to
con is visible.
use a benchmark.
use a benchmark.
Summarise the output using the table below, or delete the table and use the s
Include links to further information as a
Review progress
Overall
Design output
activity
Manage
Product goals
Project plan
Business case
Shared
understanding across
stakeholders
Understanding who
all the stakeholders
are
Explore
Understanding user
types, needs,
aspirations and goals
Summary
descriptions of users
e.g. personas
Breakdown of the
tasks users perform
to achieve goals
Documented list of
user and
stakeholders needs
Create
Documented ideas
Concept sheets
Evaluate
Physical/virtual
models of concepts
Assessment criteria
Results from testing
concepts against
criteria
next steps
ble below, or delete the table and use the space below to include any content that you wish.
Include links to further information as appropriate.
Review progress
Is it good enough?
(if yes, give evidence)
Actions
Summarise the output using the tables below, or delete the tables and use the sp
Include links to further information as app
e the tables and use the space below to include any content that you wish.
further information as appropriate.
te the problem
Summarise the output using the table below, or delete the table and use the spa
Include links to further information as app
able below, or delete the table and use the space below to include any content that you wish.
Include links to further information as appropriate.
Glossary of term
Term
nderstanding
Glossary of terms
Definition
Summarise the output using the table below, or delete the table and use the s
Include links to further information as a
Stakeholder
or delete the table and use the space below to include any content that you wish.
e links to further information as appropriate.
Organisation/Type
Notes
Observe users
Why were these observations performed?
What did you want to learn?
How was the study planned to help you learn this?
Who was observed?
Was the sample representative of the target market for the product?
How many users were observed?
Was there an appropriate demographic spread (age,gender, prior
use)?
Was there an appropriate spread across times and locations?
How was consent obtained?
What were the participants told about the study?
e output by using the space below to include any content that you wish.
ke to write the aims on the left and the relevant findings on the right.
you summarise all the data and not just the bits that agree with your ideas.
Include links to further information as appropriate.
Generate personas
Who generated the personas?
What information was used?
When did generating the personas take place?
Summarise the output using the templates below, or delete the templates and use
Include links to further information as
Stakeholder - Name
Organisation
Job title
Job description
Motivation
Impact
Persona - Name (a
Work
Medical
Technology experience
Ability description
Vision
Hearing
Thinking
Mobility
e the templates and use the space below to include any content that you wish.
further information as appropriate.
iption
Assistive aids
Using the template below, specify a title for the user journey, th
and the assumptions made regarding the goal, initial state, loc
Use the remaining space to specify the tasks involved with this particular jour
Repeat to capture as many different user journey
Assumptions
User goal
Initial state
Location of use
Target population
(age, gender, etc.)
ourneys
ing the template below, specify a title for the user journey, then record the product name
d the assumptions made regarding the goal, initial state, location and target population.
space to specify the tasks involved with this particular journey, including photographs where available.
Repeat to capture as many different user journeys as you require.
Assumptions
e
Task Steps
Summarise the output using the table below, or delete the table and use the
Include links to further information as
Needs list
As a
needs list
mmarise the output using the table below, or delete the table and use the space below to include any con
Include links to further information as appropriate.
Needs list
I need
and use the space below to include any content that you wish.
rmation as appropriate.
s list
So that
Stimulate ideas
How were ideas stimulated?
Who was involved?
When did the stimulation of ideas take place?
Summarise the output using the table below, or delete the table and use the spa
Include links to further information as app
Ideas list
Who had the idea?
output using the table below, or delete the table and use the space below to include any content that you wis
Include links to further information as appropriate.
Ideas list
Idea
Develop concepts
How were concepts developed?
Who was involved?
When did the development of concepts take place?
Summarise the output using the template below, or delete the template and use
Include links to further information as
template below, or delete the template and use the space below to include any content that you wish.
Include links to further information as appropriate.
name
opriate
Make prototypes
Who made the prototypes?
Why were the prototypes made?
What materials were used?
When did making prototypes take place?
Concept name:
Concept name:
Agree criteria
Who agreed the criteria?
What materials were used?
When did agreeing criteria take place?
Summarise the output using the templates below, or delete the templates and use th
Include links to further information as app
User experience
Is about
Purchasing, set up, use, maintainence, and passing on of a
product
This includes interactions with customer service and returns
templates below, or delete the templates and use the space below to include any content that you wish.
Include links to further information as appropriate.
Technical risk
Is about
Factors that increase or decrease material supply risks and
technological risks
Energy use
Is about
The energy required to:
Social impact
Is about
The impact of making, using and disposing of the product on
quality of life
This includes toxicity issues
Business risk
Is about
output using the space below to include any content that you wish.
Include links to further information as appropriate.
utput by using the space below to include any content that you wish.
o write the aims on the left and the relevant findings on the right.
summarise all the data and not just the bits that agree with your ideas.
Include links to further information as appropriate.
Estimate exclusion
Who estimated exclusion?
What materials were used?
When did estimating exclusion take place?
The table at the bottom of this spreadsheet is designed to help you to think through the demands involved in using the product.
INSTRUCTIONS
1) Use the boxes below to record the product name, the goal being assessed, the location of use and the target population.
2) Break down the tasks required to achieve the goal and enter these in the boxes provided. The task sequence recorded should be a simple linear sequence
associated with one common way of using the product. You should include tasks associated with checking that things have been completed successfully. However,
you should assume that each task is always successfully completed, so control loops are not required. You will find that the tasks involved will depend on the
assumptions made regarding the initial state, so record these assumptions in the box provided. It may take several rounds of refinement to work out the initial state
and the task sequence so that they appropriately capture the tasks that you want to consider for the purpose of improving the product. If you need to add more rows
for more tasks, follow the instructions at the bottom of this spreadsheet.
3) Consider the demands that each task places our capabilities (vision, hearing, thinking, reach & dexterity and mobility). The demand is a property of the task that
depends on what the user has to do. If the user does not have sufficient capability to meet that demand, they will be excluded. For each demand that you assess,
click on the box that reflects the demand level and then shade it dark grey. Ensure you complete the "Why?" box for each demand.
Note that setting the demand levels is a relative judgement. For each capability, first consider the least demanding and most demanding tasks, then consider
what is in between.
* For vision, you could consider using the Cambridge Simulation Glasses to help determine the demand level.
* For hearing, consider the clicks, beeps and movement sounds that help provide feedback to the user.
* For thinking, consider the product from the perspective of having no prior knowledge of the product. Consider the demands associated with memory and
concentration.
* For reach & dexterity, consider the forces, movements and types of grip required to perform the task. The demands will increase if tasks have to be performed
with the hands reached above the head or below the waist.
* For mobility, consider demands associated with moving around and managing steps, and consider whether the environment provide suitable features to assist
balance and support mobility aids.
4) Check to make sure that you have made an assessment for every scale on every task step. If a particular capability is not required, click on the box marked "N/A"
and shade it dark grey. Use the "Why?" box to justify your assessment. Avoid leaving any boxes blank, because blank boxes could indicate that an assessment is
incomplete, or that some demands have been overlooked.
5) Use red text inside the "Why?" cells to mark up other ways that the task could be achieved. For example, could the position of controls be identified by feeling
them, rather than seeing them?
6) Consider the demands across all of the different tasks. Identify the highest demands, and consider whether it is possible to reduce these demands through better
design. Prioritise design improvements based on the criticality and frequency of the task, the ease and cost of change, and whether the task can be performed in
different ways. Enabling the user to perform tasks using alternative capabilities has the potential to dramatically reduce exclusion. However, be wary of the cognitive
demands associated with setting up and using products that can be customised for use in many different ways.
Use the Ideas spreadsheet to capture the ideas generated during this analysis. Fill in the executive summary giving the insights from the analysis.
Product name
User goal
Initial state
Task step
Vision
Hearing
Location of use
Target population
Reach &
Dexterity
Thinking
Mobility
DEMAND
High
N/A Low
DEMAND
High
N/A Low
DEMAND
High
N/A Low
DEMAND
High
N/A Low
DEMAND
High
DEMAND
High
DEMAND
High
DEMAND
High
DEMAND
High
1
Why?
N/A Low
Why?
DEMAND
High
N/A Low
Why?
DEMAND
High
N/A Low
Why?
DEMAND
High
N/A Low
Why?
DEMAND
High
N/A Low
2
Why?
N/A Low
Why?
DEMAND
High
N/A Low
Why?
DEMAND
High
N/A Low
Why?
DEMAND
High
N/A Low
Why?
DEMAND
High
N/A Low
3
Why?
N/A Low
Why?
DEMAND
High
N/A Low
Why?
DEMAND
High
N/A Low
Why?
DEMAND
High
N/A Low
Why?
DEMAND
High
N/A Low
4
Why?
N/A Low
Why?
DEMAND
High
N/A Low
Why?
DEMAND
High
N/A Low
Why?
DEMAND
High
N/A Low
Why?
DEMAND
High
N/A Low
5
Why?
Why?
Why?
Why?
Why?
DEMAND
High
N/A Low
DEMAND
High
N/A Low
DEMAND
High
N/A Low
DEMAND
High
N/A Low
DEMAND
High
DEMAND
High
DEMAND
High
DEMAND
High
DEMAND
High
DEMAND
High
DEMAND
High
6
Why?
N/A Low
Why?
DEMAND
High
N/A Low
Why?
DEMAND
High
N/A Low
Why?
DEMAND
High
N/A Low
Why?
DEMAND
High
N/A Low
7
Why?
N/A Low
Why?
DEMAND
High
N/A Low
Why?
DEMAND
High
N/A Low
Why?
DEMAND
High
N/A Low
Why?
DEMAND
High
N/A Low
8
Why?
N/A Low
Why?
DEMAND
High
N/A Low
Why?
DEMAND
High
N/A Low
Why?
DEMAND
High
N/A Low
Why?
DEMAND
High
N/A Low
9
Why?
N/A Low
Why?
DEMAND
High
N/A Low
Why?
DEMAND
High
N/A Low
Why?
DEMAND
High
N/A Low
Why?
DEMAND
High
N/A Low
10
Why?
Why?
Why?
Why?
Why?
DEMAND
High
N/A Low
DEMAND
High
N/A Low
DEMAND
High
N/A Low
DEMAND
High
N/A Low
11
Why?
N/A Low
12
Why?
DEMAND
High
N/A Low
Why?
DEMAND
High
N/A Low
Why?
DEMAND
High
N/A Low
Why?
DEMAND
High
N/A Low
12
Why?
N/A Low
Why?
DEMAND
High
N/A Low
Why?
DEMAND
High
N/A Low
Why?
DEMAND
High
N/A Low
Why?
DEMAND
High
N/A Low
DEMAND
High
DEMAND
High
DEMAND
High
13
Why?
N/A Low
Why?
DEMAND
High
N/A Low
Why?
DEMAND
High
N/A Low
Why?
DEMAND
High
N/A Low
Why?
DEMAND
High
N/A Low
14
Why?
N/A Low
Why?
DEMAND
High
N/A Low
Why?
DEMAND
High
N/A Low
Why?
DEMAND
High
N/A Low
Why?
DEMAND
High
N/A Low
15
Why?
Why?
Why?
Why?
Why?
Important note: The last row contains special functionality, so please don't delete, cut or move
it.
To insert an additional row, click on the "select last row" button opposite. Then COPY (press
"CTRL+C") then INSERT COPIED CELLS (press "ALT+I" followed by "E"). Once you have finished
adding all the rows that you need, you will need to change the task numbers appropriately.
Present evidence
Who presented the evidence?
What materials were used?
When did presenting the evidence take place?
Benchmark
User experience
Evidence
Concept
Better
Criterion
Better
Concept
Same
Same
User experience
Criterion
Same
Total cost of
ownership
Evidence
Better Worse
High
Same
Low
Better Worse
Priority
Criterion
Same
Social impact
Evidence
Better Worse
High
Same
Low
Better Worse
Priority
Criterion
Same
Costs and
revenues
Evidence
Better Worse
High
Same
Low
Better Worse
Priority
Technical risk
Evidence
Better Worse
Criterion
Same
High
Same
Low
Better Worse
Priority
Same
Same
Technical risk
Criterion
Same
Business risk
Evidence
Better Worse
High
Same
Low
Better Worse
Priority
Depletion of scarce
resources
Evidence
Better Worse
Criterion
Same
High
Same
Low
Better Worse
Priority
Criterion
Same
Energy use
Evidence
Better Worse
High
Same
Low
Better Worse
Priority
Other natural
capital
Evidence
Better Worse
Criterion
Same
High
Same
Low
Better Worse
Priority
High
Worse
Low
Worse
Priority
Benchmark
Evidence
Concept
Better
Evidence
Concept
Better
Concept
Evidence
-
Same
Same
Evidence
Evidence
Evidence
Better Worse
Same
Better Worse
Better Worse
Evidence
Better Worse
Better Worse
Same
Same
Better Worse
Better Worse
Same
Same
Evidence
Better Worse
Evidence
Same
Evidence
Same
Same
Evidence
-
Same
Same
Evidence
Evidence
Evidence
Better Worse
Same
Better Worse
Better Worse
Evidence
Better Worse
Better Worse
Same
Same
Better Worse
Better Worse
Same
Same
Evidence
Better Worse
Evidence
Same
Evidence
Same
Same
Worse
Worse
against.
icient.
idence.
Concept
Evidence
Evidence
Evidence
Evidence
Evidence
Evidence
Evidence
Evidence
Evidence