CAROL MURPHY

Orlando, FL
407.778.5193
cmurphy140@cfl.rr.com
Professional Summary
I am results-driven, detail-oriented and accomplished ERP application consultant with a track record of success in
planning, executing and leading diverse Oracle projects. Expertise in understanding business processes and
implementations by the ability to evaluate processes, identify weaknesses and implement improvements to increase
productivity and efficiency. More than 12 years experience in implementing, upgrading, and supporting Oracles EBusiness Suite Release 11.5.8 through current version with module experience in Supply Chain, Order to Cash, and
Configure to Order. Skilled project manager able adapt at planning, leading, and completing all deliverables on time,
on budget, and within scope.

Skills

Business Processes
Process Mapping
Business Analysis
Oracle E-Business
Suite
Process Improvement
Integration
Requirement Analysis

Change Management
Testing
Configure systems
Troubleshoot
Develop training
material and test scripts
Interpersonal skills

Ability to interact and

build strategic alliances
Product Management
Six sigma,
Process mapping
SQL
Training

PROFESSIONAL EXPERIENCE

HITACHI CONSULTING
Orlando, FL
Manager

Sept.2012 Jun.2016

Planned and led implementation of Oracle business solutions

Oversaw requirements gathering, system configuration, tests scripts and training materials

Developed and executed pricing strategies

Created a template used for item and price creation

Conducted tasks related to configuration, quoting, order management and advance pricing modules

Prepared reports, interfaces, conversions, enhancements and documentation as needed

Promoted and led configure to order to provide front line support to client

Led clients pricing strategy implementation

ZANETT COMMERCIAL SOLUTIONS

Carmel, IN
Senior Consultant

March 2012 Sept.2012

Led order management and inventory, coordinating documentation, gap analysis, and training materials

Provided test scripts for running all conference room pilots

Efficiently reinforced technical team with functional designs for all gaps identified

Documented all business processes

Executed Train the Trainer approach for education and training to improve learning outcomes

Tier 1 Inc.
Pittsburg, PA
March 2010 Feb.2012

Senior Oracle Applications Consultant

Advised clients on R12 upgrades, module implementations, training, remote support, testing, and
documentation

Lead functional testing and configuring of an Oracle EBS Release 12.1.3 upgrade

Assisted in coordinating project functions

Effectively implemented modules, including order management, inventory, purchasing, general ledger,
accounts payable, advanced pricing, and accounts receivable

DIEBOLD INCORPORATED
North Canton, OH
Feb.2008 Feb.2010

Senior Global Data Management Specialist

Planned, operated, supported and troubleshot global business processes while supporting product
management sales and service

Ensured operational efficiency by identifying process improvements, managing implementations, and

facilitating cross training

Created Access database with data from multiple sources

Hosted sessions with external customers and suppliers to value stream map current state and process flows,
creating process improvements and improving cross training

Business Transformation
Feb.2002 Feb.2010

SCM Lead

Led teams in configuration development, Advanced Pricing, Order Management, Item Master, Bills of
Materials, Intercompany, and training

Created processes, system setups and training materials for Shared Services Centers in Europe

Trained setups, and go-live support conducted in Europe, Australia and Mexico for implementation of
Oracle EBS

Implemented Multi-Currency and led the training for Global SCM implementation

Education
WALSH UNIVERSITY North Canton, OH
Bachelor Degree in Business Management

2000-2004