Documente Academic
Documente Profesional
Documente Cultură
No.
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Chap
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No
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18
22
25
26
27
30
underwriter
Linking third party
administrators
Promotional activities
12%
25%
40%
26%
Government Employees
people living in
Metro cities
Re Insurance
Banca assurance
NGO
RBI
what is the max level under which micro insurance can be done
5000
25000
50000
Insurance Companies
1 lac
Non Government
Organisation
Bancassurance
Reinsurance
TPAs
Actuaries
Tax benefit
10000
Savings
25000
Investment
50000
Protection
100000
Actuary
Underwriter
Claim Department
Accounts
Life Insure
Reinsurer
Any Insurer
1
1
1
1
1
1
1
1
1
1
Intermediaries
Reviewed
NA
NA
Individual agent
Corporate agent
Bank
Broker
Agent
Broker
NGO
Bank
Agent
Insured
Policy Holder
Sales transactions
Relationship transactions
Monetary transactions
What is Bancassurance?
1. individual agents
2. bancassurance
3. insurance brokers
1. death is certain
2. death is uncertain
2. At an early age
3. Anytime in life
28
29
risk manager
What facility do the insurer use to cover Risk beyond their Limits ?
23
24
loss adjuster
21
an actuary
19
20
Ans Option 4
16
Ans Option 3
12
15
Ans Option 2
14
Ans Option 1
11
13
Question
Insured person
to obtain loan as
when required to
meet financial
obligations
Interest yield and
variable income
Assured
transactions
4. Company
Based Selling.
4. Health and
Saving Insurance
Markets
4. None of the
above.
4. through internet
4. market values of
assets
4. Death is the
solution.
4. At the time when
Advisor takes the
decision
4. The life of the
nominee
4. D. An authorized
agent to act on
behalf of the legal
company
31
32
33
34
1. Insurance brokers.
2. Bancassurance.
3. Individual agents.
Death is certain
Speculative Risk
Pure Risk
Contribution of
insurance company
Economic risk
Speculative risk
Financial risk
Insurable risk
Pure risk
Financial risk
Particular risk
Physical hazard
Physical
Moral
Occupation
NA
2
35
36
37
38
39
2
2
2
2
40
41
2
42
43
44
45
2
2
2
2
46
47
48
49
50
51
52
53
Pooling of risk
Randomness
Under no circumstances
As directed by actuary
As per company
policy
Pooling of risk
Transfer of risk
Prevention of risk
Sharing of risk
severity of risk
Retain
physical hazard
Transfer
moral hazard
Avoid
Probability of risk
None
Transfer
Control
Retaining
Avoidance
transferred
prevented
avoided
2
In the context of Insurance terminology, how the meaning of Peril,
Risk and Hazard is best described?
Pooling of risks is one of the fundamental principles of insurance
where the Insurers pool the premium collected from
reduced
Peril is the event,
Risk is the likely
occurrence of the
event and the
Hazard increases
the chances of
happening of the
event.
the speculative
risks
4. Only Non-life
insurance
2. Level
3. Uncertainty
1. Grouping of Risk
2. Risk Grading
3. Risk Assessment
4. Pooling of Risk
1. Risk Transfer
2. Risk avoid
3. Risk retention.
1. Risk retention
2. Risk transfer
3. Risk avoidance
4. Risk tolerance
1. future data
2. past data
3. statistical data
54
55
56
4. Internet.
4.Life, Health, Micro
Insurance
Is occupational
hazard
4. A teacher
working in a
primary school.
4. mathematical
data
1. Future expenses.
2. Claim experiences.
3. Present expenses.
1. Speculative.
2. Particular.
3. Financial.
57
58
59
60
2. Using different pool for paying claims of life 3. Using the same pool for paying claims of life
insurance.
& house insurance.
61
62
2
2
63
64
3:1
65
66 3:1
67
3:1
3:1
68
69
3:1
3:1
70
71 3:1
72
73
3:1
3:1
3:1
74
75 3:1
76
77
78
3:1
3:1
3:1
3:1
79
80
81
3:1
3:1
3:1
82
83
3:1
3:1
A proposal of life insurance is not accepted in the absence of
Insurable interest which mainly depends on the
84
85
3:1
4. Fundamental.
4. Using the same
pool for paying
claims of life
insurance.
2. Pooling of Risk
3. Insuraable Risk
4. Sharing of Risk
1. Pure Risk.
2. Particular Risk.
3. Financial Risk.
4. Insurable Risk
1. Peril
2. Hazard
3. Physical hazards
4. Uncertinity
16
at the beginning of the contract
Every time premium is paid
4. Under the
category of Risk
Transfer
4. Targeted bonus
rates.
1. Pure Risk
Consideration
Harish suffers
financial loss
Ramesh is elder than Harish
Ramesh owes money form Harish
incase of death of
Ramesh
18
20
21
beginning of
through out the contract
Revival stage
renewal
If the insured
If the insured person falls sick and is admitted
If the policy has lapsed and it has to be revived
person changes his
to hospital
job
Legality of an object
Consensus ad idem
Acceptance
At inception of policy
Not needed
employee- employer
Husband-wife
family members
20,000
50,000
Unlimited
Insurance contract.
Indemnity contract.
Value contract.
Voidable
Invalid
Valid
Invalid
Voidable
Valid
D. Debtor
Insurance
Profiting from
insurance.
A.
Surety insurance
B.
Keyman Insurance
C.
Partnership Insurance
Yearly Salary
Monthly Salary
Probation Period
Till Gratuity
Capacity to Contract
Legality of object
Capability of performance
Offer and
acceptance
NA
NA
Breach of trust
NA
NA
Innocent
misrepresentation
of material facts
Liability Insurance
Marine Insurance
Motor Insurance
Travel Insurance
Emotional
relationship
between the
Proposer and the
Life assured
NA
NA
NA
3:1
Mr. Kumars wife is suffering from blood cancer. Doctors lost their
hope on her live. Mr. Kumar would like to take Life Insurance policy
on wifes name in order to get monitory benefit. Insurance company
rejects this proposal on the grounds of.
3:1
Under this situation may leads to breach of the duty of utmost good
faith.
3:1
2. Facts of law
3:1
1. surety-co surety
2. employee-employer
3. husband-wife
4. brother-sister
86
87
88
89
90
91
3:1
3:1
1. only insurers
2. only proposer
4. neither insures
nor proposer
3:1
2. Capacity to contract
3. Consensus ad idem
4. Offer and
Acceptance in the
contract
3:1
4. The insurable
interest between
the car and Jim is
valid until Karans
return
3:1
Mr. Josh was filling the proposal form but as his mother was sitting
beside him, even though he drinks and smokes he ticked NO in
smoking & drinking column of proposal form. This indicates ?
3:1
4. An insurer has
made another
proposal.
3:1
1. Innocent misrepresentation.
2. Fraudulent misrepresentation.
3. Concealment.
4. Non-Disclosure.
3:1
1. Indemnity contract.
2. Value contract.
3. Deemed contract.
4. Rolling contract.
1. Value Contract.
2. Indemnity
3. Commercial Contract
4. Speculative
4. A joint life policy
may cover a partner
in business under
one policy.
92
93
94
95
96
97
98 3:1
1. He has breached the non-disclosure 2. He has breached the company by concealing 3. He has breached the company by fraudulent
of the fact
the facts
information
Types of assignment
Absolute
Term assignment
Conditional
3:2
SA
Risk assessment
Identity verification
3:2
Mr A submitted the proposal form . When will the risk begins for the
company?
FPR issued
Policy issued
3:2
The obligation of the insurer for the whole life policy is mentioned in
Operative Clause
Preamble
Proviso
3:1
Which option is not correct with regard to joint life insurance plan?
99
100
3:1
3:1
101
102
103
104
105
3:2
The proposer can withdraw from the contract, if they disagree with
the terms and conditions of the Policy, within a free look-in period of
4. He had done an
innocent
misrepresentation
Only Non-life
insurance
30 days from the
date of receipt of
the policy
document
Absolute &
Conditional
Financial
assessment
Agent accepts
money
Endorsement
Asvath photograph
Left thumb
Impressionof
Asvath along with a
declaration of his
friend
Baptism Certificate
is Non Standard &
Ration card is
Standard Age Proof
Policy Document
proposal form
FPR
RPR
operative clause
Preamble
Information statement
schedule
Proposer
Nominee
Appointee
Trust
Mr.Suresh dies one day before the grace period without paying the
premium, what is th claim payable
No claims payable
Sum assured
Fund switch
Savings Element
Partial withdrawal
Appointee's role
Medical exams
insurable interest
three
the first nominee should have more than
second
3:2
107
108
109
110
3:2
3:2
3:2
3:2
111
112 3:2
3:2
113
114 3:2
115
116
117
118
119
120
3:2
3:2
3:2
3:2
3:2
3:2
3:2
121
3:2
122
123 3:2
124 3:2
125
3:2
3:2
126
one
two
No bonus accumulated
Indexing contribution.
Nomination facility.
Rider benefits.
Savings element.
SA
advisor induced
no commission
Has Financial
Problems
Proviso
Schedule
Endorsement
Sum Assured
Surrender value
Paid up value
Provisio
Endorsements
Operative clause
Terms and
Conditions
Agent
Operative Clause
Policy holder
Heading
Proposer
Attestation
Surrender
Paid Up
Endorsement
Assignment
Premium cheque
with arrears
NA
Medical reports
Proposal form
Policy document
NA
On assignment
NA
NA
60000
75000
100000
5000
3:2
Mr. Anil has a money back policy and a whole life policy. He is
planning to take some loan from both the policies as he was regularly
paying the premium. What is your suggestion?
129
130
131 3:2
3:2
132
Surrender
when Nominee is
Minor
many
No such conditions
A simple
application would
do.
He cant take loan
from whole life
policy but can avail
loan from Money
back policy
3:2
133
3:2
134
135 3:2
136
137
3:2
3:2
3:2
138
Vijay received his policy bond on 11th June, 2011. Due to some
personal problems he has decided to cancel the policy on 8th July,
2011. Can he cancel or return the policy?
Rohit, 17 years old, submitted a proposal for Endowment plan of Rs.1
lac to AB Insurance Co. In the absence of an essential ingredient of a
valid contract, the proposal was not accepted. Which factor caused
the insurer for non-acceptance of the proposal?
A nomination is not required if
What is the main source for insurance company to get information of
proposer?
What are the factors involved in calculating Surrender Value of the
Policy?
Yes, as it is within 3
months
Capability of performance
Legality of object
Capacity to contract
Offer
NA
4. Telephonic
conversations.
NA
NA
1. Advertisements.
2. Proposal form.
3. Conducting interviews.
3. Sum Assured
Mr. Kumar is taken one life insurance policy with ABC Company. But
1. He can not do any thing, because be
he is not satisfied with the policy benefits. What Mr. Kumar can do
received the policy bond.
under this situation?
3:2
3:2
3:2
3:2
139
140
1. The life insured can nominate one or 2. Nomination can be done either at the time the
more than one person as nominees.
policy is bought or later.
141
143
3:2
144
3:2
145
3:2
146
147
4. Conditional
assignment and
absolute
assignment are one
and the same.
4. Converting the
policy to whole Life
Mr. Raj has taken a policy of 15 year term. He has paid the premium
for 9 years. But now unfortunately he has lost his job. He is unable to 1. Converting the policy to Term policy
pay the premium. What can be the best solution from the following ?
4. Policy will be
surrendered by the
heir
4. Date the last
premium will be
paid
3:2
2. Proviso of policy.
3. Operative clause.
4. Schedule of
policy document.
3:2
4. Policy Document
is received by
policyholder.
3:2
4. When cheque is
posted/couriered
by the insure4.
3:2
2. Preamble.
3. Endorsement.
4. Schedule.
3:2
Lalu Yadav is having a saving plan with 20 years tenure. He has paid
5 annual premiums but due to financial crisis is unable to make future
premium. His policy
4. Acquires paid up
value.
148
149
150
151
4. The section 39 of
the Insurance Act
1938 speaks about
the nomination.
2. The assignor need not be major at the time of 3. Section 45 of the insurance act speaks about
assignment.
assignment.
142
3:2
3:2
4. Nomination need
not be informed but
assignment needs
to be informe4.
2. Conditional Assignment
3. Loan Agreement
4. Absoulte
Assignment
2. Opertaive Clause
3. Proviso Clause
4. Schedule of
Policy
4. Policy was
subject to lien.
4. Paid up value
only.
discount rate
Estimated amount
at retirement
8000
8320
8500
152
3:2
153
3:2
154
3:2
155
3:2
156
157
158
4
4
Manish took a loan from Pankaj of Rs.10 lac, Pankaj transferred his
Insurance policy to Manish of Rs.10 lac as a security with the
1. Loan assignment
agreement Of when Loan is fully paid, policy title will be revert back
to name of Manish is called:
Which clause lays down the mutual obligation of the parties
regarding, Payment of Premium by Life assured & payment of Sum
1. Lien Clause
Assured by
Pranab is not able to pay premium for continue his policy due to
1. In to paid up and reduced Sum
some Financial problem, so he rather than surrendering the policy,
Assured would be payable on maturity.
what Option he has to convert .?
Ajay has bought an endowment with profit plan for 20 year .if he took
a Loan after 5th of commencement of policy and died before 2 year of
1. only Sum assured
Maturity .what would be payable on maturity?
While calculating Human life value (HLV) two components need to be
Bank Fixed deposit rate
kept in mind , the one is take home salary and other is
Annual premium of insurance product is Rs. 32,000, 4% loading on
7680
Quarterly mode of payment What is the quarterly premium?
why ACR
To calculate Premium
To help the
underwriter to
asses the Risk
1st Year
10th Year
15th Year
20th Year
Fraudulent Hazard
Occupational Hazard
Physical Hazard
Moral Hazard
Physical hazard
Moral Hazard
financial risk
Pure risk
Underwriter
Insuranc eCo
Agent
Actuary
Lien
Bonus
Surrender
Accidental death
159
160
4
161
162
163
164
165
166
4
4
4
4
4
4
167
4
168
169
4
4
170
171
172
173
174
4
4
4
4
4
175
4
HLV is used as a Yardstick to determine
176
4
177
Clause
Rejection
Acceptance
Time barred
HLV report
medical report
Moral Hazard
Medical Hazard
Occupational Hazard
Physical Hazard
Risk premium
minus interest
earning
2.50%
3.00%
5.00%
7.50%
30 days of receiving
the proposal
Loading
Investment
Frequency
NA
NA
It is higher
Decrease
Slightly higher
Slightly lower
Increases
Reduces
Remains same
Depends on insurer
A policy Assignment
A Fradulent Claim
A sudden illness
NA
Discount rate
Compounding.
Interest.
4
178
4
179
180
181
4
4
4
182
Vishal and sandeep applied for a health plan in XYZ Life Insurance Sandeep has taken another policy from
Company. Vishal is asked to undergo a medical checkup but Sandeep
XYZ Life Insurance Company
is not asked to do so. What will be most possible reason?
Mr. Kunal used to participate in Car race. While taking up the
Insurance policy he disclosed this information. What kind of hazard
Physical hazard
does it refers to
If the sum assured remains the same, what will be impact of net
It rises
premium if the age of the policyholder increases
For which of the following reasons, the underwriter should ask
Physical Hazard
beyond agents confidential report.
An insurance agent sold two policies to two different persons having
the same policy term. He declares the commission to each of them.
Risk profile of both the policyholder
The commission of one of the policy is more than the other. What
are different
should be the reasons for this difference?
4
183
184
4
4
185
4
186
4
187
188
Vishal is working in
a MNC
Fraudulent representation
Moral hazard
Peril
It falls
It remains constant
Gross premiums
increases
Moral Hazard
SA is too high
Pure Risk
Sum assured
NA
Refuse to proceed
Proposal Form
Policy Document
Claim Form
A clause
A Lien
A Loading
Level Premium
500000
1500000
4000000
To see that the plan
as proposed by the
client is not
changed on
underwriting
Employment
Age
Marital Status
Liability
189
190
4
191
1. Inflation.
2. Interest.
3. Discount rate
4. Compounding.
4. Medical and
Personal History of
Proposer.
4. Future value of
previous earnings.
1. Primary Underwriter
2. Main Underwriter
3. Chief Underwriter.
4. Information
Underwriter.
1. Rs. 2500/-
2. Rs. 25000/-
3. Rs. 250000/-
4. Rs. 5000/-
1. Proposal form.
2. renewal receipt
3. brochure
4. annual report
192
193
194
195
4
196
197
198
199
Mr. Rajesh has taken policy from ABC insurance company for Rs.
500000 Sum Assured by paying Rs. 50,000 premium per year.
Company declared 5% Simple Reversionary bonus, what is bonus
amount?
The underwriter can get the required information about the proposer
in.....
1. moral hazard
2. physical hazard
3. mental hazard
4. Ethical hazard.
4. the risk
associated might
be general
3. Underwriter
1. An individual is proposing SA 15
times his annual income.
4. A medical
checkup is carried
out nearby place of
residence.
200
201
202
4
203
204
205
206
207
208
209
4
4
212
1. Risk Premium.
2. Net Premium.
3. Loading of Premium.
MPL abbreviates
1. Clause.
2. Assignment.
3. Lien.
4. Level Premium.
3. an Address proof
4. Proof of Income
tax payer
3. Persistency Bonus
4. Interim bonus
1. Gross Premium
2. Level Premium
3. Risk Premium
4. Net Premium
1. Proposal Form
2. Insurance agent
3. neighbor of proposer
4. Medical of
examination report
1. Physical Hazard
2. Moral Hazard
3. Medical
4. No underwriting
Lien
Counter offer
Decline
4
4
4
4
214
216
4
4
4
217
4
218
4
219
220
221
4
4
5
222
223
224
4. Insurance
Investigation
Agencies
4. Actuary who
analysis the risk
213
215
4. D. Moral hazard,
as he is a head
master and 52
years old
210
211
4. Tables of details
of actuarial
calculation on
death
4. Cannot give
insurance for health
reason
5
5
Manish being a sole earning member of his family not insured himself
But looking for insurance for his son who is student .there is
possibility of
An underwriter accepts the proposal with certain modified terms and
coditions,What it denotes
Loading in a term plan is more likely beacause of
Mortality
Postpontment
Investment
expenses
Morbidity
4. Gross Premium.
4. Maximum
Possible Loss.
Admin expenses
Sarath nominee
Insurance company
motoring sport is a
physical hazard
and it influences
risk
10
15
20
Counter offer
Rectified offer
Rectified
Acceptance
Anticipated endowment
term plan
ULIP
Lien
Money back
Surrender
Health plans
Micro Insurance
Term Insurance
225
Children Plan
Retirement Plan
Ulip Plan
Term Insurance
Nil
10%
20%
30%
A policy holder can pay the premium of Rs 5,00,000 and what could
be the max tax efficiency he is entitles to
500000
50000
100000
300000
PPF
50% on each
95% on Life
Insurance Premium
& 5% on PPF
Fully taxable
10%
20%
ULIP
Term
Money Back
Health
what is the special feature of ulip that ensures customer risk profile
for long time insurance policies
fund switching
premium holiday
riders
Kamal is willing to pay 60000/- per annum for his ULIP policy. What
should be the SA in case he wants to avail the tax benefits
1 lac
3 lacs
2 lacs
1.50 lacs
NA
NA
Endowment
Term
Money Back
Whole of Life
Group lifestyle
Employees
Medical history of
group
Endowment plan
ROP plan
Ulip
226
227
228
229
230
231
232
5
233
5
234
5
235
236
5
5
237
5
238
239
240
5
5
5
241
242
5
243
244
Suresh is suffering from Asthma and the policy in been done on joint
life basis and the need for nomination under the plan is less as
After maturity In a Unit Linked Life Insurance Policy, customer does
not get received Maturity in a lump sum. What is the possibility of
receiving it in installments if it is not a annuity plan
A customer gets periodic benefits without any claim and then when
he dies during the term of the policy, his nominees gets the sum
insured. What type of policy is this ?
For assessing the risk of a group health insurance policy, which of
the following information is the most critical
Rakesh wants to buy a policy primarily for Risk Cover but at the end
of the term he wants to get at least some return. Under which policy
he will get these benefits
Prashant buys an Endowment Plan with a sum assured of Re. 100000
and wants to make use of tax benefit under the policy for whole SA.
How much premium would help him avail this benefit
What is the ceiling of tax exemption under 80 c.
The agent can use the benefit illustration document to show the client
the projected growth of investment at the rate of
Suresh has adequate reserve capital with him and he wishes to
protect his income, moreover he feels that if he does not die then he
would need the amount. What type of plan should he opt for?
Frequent switching is not advisable in ULIP plan because it increase
Mr. Kartik got a job recently, he cant afford to pay to pay the higher
premium as of now but in future once he settles down with his job he
can pay higher premium. Which one will be the best plan?
What is the minimum Sum Assured allowed for Micro Insurance?
5
245
246
247
248
249
250
5
5
1 lakh
1.5 lakhs
2 lakhs
3 lakhs
6% and 10%
5% and 10%
6% and 12%
5% and 12%
Endowment plan
Pension plan
Investment Risk
Risk of death
Uncertainty of return
Chances of lapse
Convertible money
back plan
5000
10000
15000
20000
Deferred date is
date on which the
risk commences.
1. Nil
2. 10%
3. 20%
4. 30%
1. Group lifestyle
2. Employees
4. Medical history
of group
1. High Returns
2. Low Returns
3. Moderate Returns
3. an endowment policy
4. Good Returns
4. a money back
policy
251
252
5
5
257
258
262
263
267
268
269
270
271
272
273
274
Mr. Kumar decides that his employees should have SSS scheme.
What type of plan is SSS?
4. Salary Specific
plan
1. Endowment Plan.
4. Term Plan.
1. 10% of S1.
2. 20% of SA.
3. 30% of SA.
4. 40% of SA.
1. Endowment Plan
2. Term Plan
4. Annuity Plan
5
5
Debt Funds of MF
Govt Securities
Equities
Gold
increase
decrease
volatile
same
5 year
4 year
3 Year
2 Year
20000
24000
28000
32000
Increase gradually
Decrease gradually
Remain Constant
Change as per
market fluctuation
10- 20 gms
20- 50 gms
50-100 gms
10 gms
Taxation
frequency of payment
interest rates
tenure
Insurance Branch
Post Office
Internet
Tax
Interest tax
Tenure
Both do not give
tax benefits
6
6
6
6
6
6
6
6
6
6
6
6
6
6
6
6
6
280
4. Creditors &
Debtors
Postponement of
investment
decision
277
279
278
3. Term Insurance
4. He Can take
company insurance
275
276
266
1. Fixed deposits
4. when he loses
his job
4. Endowment
plans
264
265
3. when he is hospitalized
259
260
261
Mr. Varun who own a multi chain company would like to take an
insurance. What will be the best option for him from the following ?
255
256
1. when he dies
5
253
254
Mr. Shanth has got a pure endowment policy for 30 years for the sum
assured of Rs. 75,000,00/-. It can be paid to him......
Flexibility like partial withdrawal and taking premium holidays is
possible with....
A person who has a temporary job Loss , where should he look for
Investing other than FD
RBI increased interest rates 2 times then the stock prices
A person Wants to invest in a FD for Tax benefit , How many years he
has to take the term of the FD ?
aditya wants to take home loan and his monthly take home is 80,000
what as a best practice should be the maximum EMI
Ramesh has invested in Post office Monthly Income Scheme. The
interest rate was set at 6%. What will be the effect of rate in going
years.
A person is holding 100 GOLD ETF certificates . How many grams of
GOLD does he Have ?
A customer while investing in to Recurring deposit or Cumulative
deposit what are the key factors which will matter
A person planning to invest in Kisan Vikas Patra will go to
If a person chooses Cumulative deposit than Recurring deposit
,difference will be in
A policy holder pays identical premium amount for ULIP and EPF
where he gets max tax efficiency
Investing in ULIP plans exempts a maximum up to what limit for
Income Tax
Suresh wants to transfer his physical gold to gold exchange traded
fund,in relation to access,this change will
An Investor has invested in Debt mutual fund,he is ideally looking for
With this type of deposit the bank pays the principal and the total
interest at the end of the term
In Cumulative bank deposit the interest that in normally compounded
on what basis
Amit has taken a G-Sec and has parted with it mid way as he required
the money with the intention of not getting the interest. What will he
get?
Anand received post taxation 5% return on his fixed deposit in a
bank. If his net return is 3%, what can be the reason
in ULIP policy
in EPF
50000
75000
100000
200000
Insurance against
Uncertainties
Equity return
Fixed Income
Stable income
Savings income
Traditional deposits
Recurring deposits
Cumulative deposits
Term Deposits
Monthly
Quarterly
Half Yearly
Annually
Discounted Value
Principle amount
Principle with
persistency bonus
Administrative charge
Inflation
Interest rate
Market Risk
His investment
would be deducted
from taxable
income
Nil
1%
5%
10%
Good Returns
Regular Income
Safety
Liquidity
281
282
283
284
285
286
287
288
289
290
6
6
6
6
6
6
6
6
6
6
Guarantees
Taxation
Tenure
Lock in periods
Savings
Insurance
Investment management
Planning for
pension
Equity market
ULIP
Liquidity
Purity
Diversified
Lessened
Increased
NA
Monthly
Yearly
Quarterly
Once in 6 months
Monthly
NA
NA
NA
Prinipal amount
NA
NA
NA
1. Administrative charge
2. Inflation
3. Interest rate
4. Market Risk
1. Insurance
2. Purchasing House
3. Investment.
Mr. Rao has Rs. 10, 00,000 cash with him. He would like to use this
amount for his daughters marriage which is going to happen with in
Nine months. He would like to get some returns from this money in
these 9 months period. What is the best option to park his money?
1. Insurance
2. Shares
4. Mutual Funds.
2. through internet
3. corporate agents
4. call centers
1. Life Insurance
2. Mutual fund
3. Shares
4. Bank deposits
1. Mutual Fund
3. Shares
4. Risk Sharing
insurance
1. Capital Appreciation
2. Capital Profit
3. Capital Benefit
4. Capital Variation
1. Pension Funds
4. Infrastructure
Bonds
3. Stock brokers
4. Share brokers
2. Current assets.
3. Current liabilities.
4. Duration of
investment.
1. High Risk.
2. Low Risk.
3. Moderate Risk.
293
294
295
6
296
297
298
299
300
301
302
303
304
6
6
6
6
6
6
6
6
6
305
6
306
307
308
6
6
7
309
310
4. Asset
Maintenance
Company Limite4.
4. Contingency/
Emergency Fund.
6
291
292
FD
More conversion
value
Create a future exit
liability
4. No Risk.
4. No provision is
require4.
4. Life Insurance
co.
1. Taxation only.
2. Inflation only.
1. Post office
2.Bank
3.Mutual Fund
2. Infrastructure Bond
3. Health Insurance
4. Interest paid on
education loan
2.Cumlative deposit
3. Traditional Deposit
4. Fixed Deposit
Fixed Deposit
Mutual Fund
KVP
Pankaj want to save tax over and above the deduction allowed under
section 80C of the income tax act 1961, which allow deduction from
1. Corporate Bond
taxable income
In which of the following Bank pays the Interest on the deposits fund
on monthly /quarterly /half yearly/ yearly basis as chosen by
1. Saving Deposit
depositor fund:
Sanjeev in a lumsum investment is getting benefit of multiple
securities
Bonds
If the client prefers bank fixed deposit rather than cumulative deposit
,due to what implication ?
Investment Frequency
Omkar Started a pension policy with provider A but ended up in
taking the annuity payment from provider B.The result directly reflect
Commutation Option
the which feature available with this policy
what frequencies can one take annuity
monthly,quarterly,half yearly,
Interest Rate
Look in period
Taxation
fortnightly,quarterly,monthly,yearly
Yearly Only
311
312
313
314
315
316
7
7
7
6%
9%
4.50%
10%
To continue life
cover
To save tax
25%
50%
40%
annuity
Age discrepancy
risk
cash encashment
Only Danny
7
7
317
SA
one sixth
one third
25%
15%
318
319
Critical illness rider was taken and the rider benefit has been claimed
, the rider benefit now gets
terminated
continues as it is
1 Lac
2 Lac
3 Lac
4 Lac
20%
30%
40%
50%
33%
100%
20%
320
321
7
7
322
323
324
7
7
premium payment
term
Operative clause
Rider is like
Preamble
Only surgery
expenses are
included in daily
hospitalization
benefi
In term insurance if Critical illness rider claim happens then what will
happen to existing policy
Family floater health Insurance plan covers
How the Daily hospitalization cash benefit will provide benefits to
policyholder who is hospitalized
CI benefit continues
No change in policy
Parents only
A fixed amount on a daily basis is paid
irrespective of the actual cost of treatment
Children Only
Only Hospital bill
will be paid
40% of base policy
premium
7
The Premium on all riders put together should not exceed
325
7
326
7
327
328
329
330
331
332
7
7
7
7
The premium for accidental death benefit rider must not exceed
NA
One person wants to take term plan for 20 lakh and wants to take
ADB rider, he is not sure of how much sum assured he needs to take
for ADB rider. What is your suggestion?
NA
NA
Need to switch to
the another insurer
Insurance coverage
Annuity part
Vesting age
7
334
7
335
337
333
336
33%
policy of another
person
premium
certain policy
exclusions
7
7
What are the benefits to the policyholder Under Surgical care rider?
Health insurance policy holder takes treatment in a hospital which
doesnt have cashless facility. How the policy holder will get
benefited
Health insurance rider and critical illness rider in classified under
In a pension plan illustration what are the parts which shows the
benefit for an annuitant.
7
What is commutation of installments
338
339
7
340
341
342
7
7
7
343
344
7
7
347
348
7
349
350
7
351
352
7
7
353
7
354
7
355
7
356
357
358
7
7
7
359
7
360
NA
Increase in return
Switch of Funds
NA
Gratuity amount
NA
NA
Indexed
Guaranteed
Unit linked
NA
The insurance
cover is shared
amongst the family
members in no
fixed Proportion
25% each
15% each
50% each
No Proportion
X only
X with wife
X with all
345
346
Person receives
benefit only if he is
hospitalized for 3
days minimum
Cashless facility
Exclusion
No claim bonus
Waiting period
NA
NA
NA
NA
NA
NA
1. paid up to 75 Yrs
3. till he die
4. not remembered
4. Surgical Care
Rider
1. Rs. 3, 00,000/-
2. Rs. 4, 50,000/-
3. Rs. 90,000/-
1. Collection Phase.
2. Accumulation Phase
3. Pension Phase.
1. Young Unmarried.
3. Retirement.
4. Primary Phase.
4. Family Rakshak
Health Plans.
4. Taking Hospital
Benefit Plan with
Endowment Plan.
4. Children.
1. immediate annuity
2. life annuity
3. deferred annuity
Mr. Ranga has taken Critical Illness Rider. In which of the following
scenarios the insurance company will pay him......
Mr.Feroz has taken policy for critical illness worth Rs.1 lakh in health
policy. He also has a term plan worth Rs.10 lakhs. Mr.Feroz was
hospitalized after he was detected with cancer .Unfortunately he died
after 3 days of treatment. How the claim will be settled?
4. Claim will be
settled as per the
instructions of
underwriter
1. Blindness
2. Paraplegia
3. Coma
4. Brain Surgery
Mr. Yash has taken an annuity on 25th August 201The benefit of the
plan will start from 25th August 201 What type of annuity plan is this?
2. Life annuity
3. Deferred Annuity
4. Immediate
annuity
4. To purchase a
medical plan.
4. The premium
increases with
increasing age.
1. Equity.
4. Savings
insurance plan.
4. 2/3rd of
accumulated
amount.
2. Maturity benefit
4. Customization
and tax benefit.
1.10 lac
2. 20 lac
3.30 lac
4.5 lac
4. Term Rider.
361
362
363
364
365
366
367
368
369
370
371
7
372
7
373
374
375
376
377
378
379
380
7
7
7
7
7
7
7
Rider
Continouation
Subsidiary
discount
Per day Hospital Cash Benefit Respective
Per
today
the Hospital
surgery made
Cash Benefit irrespective to the Will
surgery
get lumsum
made benefit respective to surgery have
Irrespective
been made
to the sugery
Only for Illness
Not specified
25%
50%
75%
100%
Charges
Compounding
Taxation
Premium increase
Change in hospital
Admission to ICU
Extensive documentation
Retirement and
pension plans
Life Insurance
policy for himself
Marginally decrease
Singnifcantly increase
income protection
inheritance planning
investment efficiency
381
8
382
383
384
8
8
Mohit has two kinds, one of 6 years and other 8 years.He is the
earning member and not having life cover. Before advising him to
take health policy, what he should be advised.
Manoj a 26 year old is having 7 years old son. What will happen to his
monthly disposable income after 15 years of job
Samir is married and he has only one partner,with dependant parents
and no child,which should be his priority
8
385
386
387
8
8
8
388
389
390
391
392
8
8
8
8
8
393
8
394
395
396
8
397
398
8
8
399
400
8
8
401
402
8
8
403
404
8
405
8
406
407
408
409
8
8
8
Pre-retirement.
Retirement
Retirement
health care
child education
life cover
Childhood
Young Married
Pre Retirement
Retirement
Charges
Interest
Inflation
Taxation
Young
Pre- retirement
Retirement
children
Term plan
Endowment plan
Commitment to need
Willingness to pay
NA
NA
Childs education
Marriage
Emergency funds
Income protection
Retirement plan
Term Assurance
Endowment Plan
Young unmarried
Young married
Pre retirement
Marriage.
Savings.
Education.
Protection.
Recommending Product
Money Back
Term Plan
Endowment Plan
ULIP
A family floater
Life insurance
Individual cover
Group health
insurance plan
Margin money
Retirement plan
His income
NA
Endowment
Term
Whole life
Moneyback
an endowment policy
a money back
policy
Child Investment
Health Insurance
Life Insurance
Retirement
Health plan
Child Plan
Life Insurance
Retirement Plan
Save Tax
Fluctuating income
High Returns
Need analysis
Introduction of agent
Protection
Understanding the
Customer
8
410
8
411
8
412
Retirement fund
Emergency fund
Education Fund
an unmarried young
A self-employed person
Reasonable
NA
NA
During financial planning session if the agent finds out the following
needs, which one should be given the top priority. Needs: Income
protection, Childs education, marriage and emergency funds.
1. Childs education
2. Marriage
3. Emergency funds
4. Income
protection
4. Family and
Employment
details.
Mr. Shanth is in his early 20s and has just started earning. His risk
appetite is expected to be.....
1. high
2. low
3. normal
4. Neutral.
1. the lower
2. the higher
3. the smarter
4. the superior
1. Pre-retirement stage
4. Employment
stage
1. Real need
2. Perceived need
3. Imaginary need
4. Important need
421
8
422
Which are the two primary needs of any customer in any point of life?
1. Retirement need.
1. Likely to increase.
2. Likely to decrease.
3. Will fluctuate.
424
8
425
426
Vijay, aged 30 years and married, is the sole bread winner for his
family. He is saving enough with banks.As an agent, which need you
prioritize first?
The Central Bank has recently announced the decrease in interest
rates. The prices of bonds are
During the fact finding session as an agent you should follow which
one of the following process?
Amit is looking for term insurance plan for protection of his family, he
is advised to approach to:
1. Property Insurance
2. Life Insurance
3. Health Insurance
427
428
429
430
By addition of
Premium waiver
rider to the
proposed
Endowment
assurance plan
A Government
employee
NA
423
418
420
No, as there is an
age difference.
416
419
413
417
414
415
4. Investment and
life needs
4. Selling what
IDRA wants
company to sell.
4. Asset building
nee4.
4. No change is
likely.
4. Prioritize,
Quantify & Identify
Needs.
4. Liabilty
Insurance
4. When the
members of a
family do not work
at all.
4. All of the above
Ram has set a provision for contigency which can survive for 6 month
.This amount is considered as
Adequate
4. An individual
should not keep in
mind his income
while planning his
expenditure.
Inadequate
too low
too high
431
432
8
433
8
434
435
436
437
438
439
440
441
Product Pitching
Proof
Pre retirement
Finding out Moral
hazards
Reference
Up to Rs 50000
Up to 99990
Up to 100000
Detail of charges
Reviewing his
existing
investments
NA
KYC document
Client benefit
document
Annuity Plan
Health Plan
9
9
9
9
9
9
444
9
450
451
Disability
Unemployment
Sickness
Education
All of them
4. Willingness to
pay
4. Clarification
Questions.
4. Lapsed policy
details.
4. Recommend to
take his own time
to take a decision.
House
House loan
3. Commitment to need
3. Interrogative Questions.
1. Photographs
2. Proof of identity
3. Proof of address.
4. Personal and
financial data sheet
2. B.KYC document
4. D. Client benefit
document
4. Clients business
records
452
453
454
455
Childhood
449
Retirement
446
447
448
442
445
Explain him
difference between
Explain him difference between financial & non
Explain him difference between important &
short term & long
financial need
unimportant need
term need
Young Married with
children and
Young Married with no children and Double
Young Married with children and Single income Double income
income family
family
family
443
2. Listening skills.
3. Communication skills.
Amit & Rashmi are newly married. Both are working couple. They
want to invest their savings of 100,000 annually to build corpus to
make down payment for their house 5 years from now. An adviser
sold than a unit link product to meet their requirement. This may
result in
4. Financial burden
on the couple.
1. An Age Proof
2. An Identity Proof
3. An Address Proof
4. Education Proof
4. Discourse saving
in a purposeful and
need based
manner.
1. Identify needs
4.Surrendering the
existing policies for
selling new one
1. KYC documents
3. Fact-finding sheet
4. Financial details
456
457
458
459
460
461
463
9
9
465
9
466
10
467
10
468
469
10
476
X is married
Y is Single
10
Insurance
companies get
good branding
risk
suitability
Flexibility
Cost
Increase
More productivity
Decrease
Higher attrition
Partially
Higher S.A
more lapsation
more attrition
less lapsation
No profits
10
10
10
10
10
10
477
10
478
471
475
Recommending Solutions
10
470
472
473
474
4. Both identify
clients needs &
gather information.
4. Provide the
3. Provide the terms and conditions document
website address to
to the client.
the client.
462
464
4. Individuals real
and perceived
needs are same.
4. Client
information
gathering skills.
2011
2012
2013
2014
479
480
10
10
10
481
482
10
10
483
10
484
10
NA
The company will
not declare bonus
Respect this
confidentiality by
not disclosing it to
anyone
Should review once
again
Pass on to the
other agent
Offering premium
collection facility to
client
Switching
Churning
Fact Finding
a breach of a
provision of the
Insurance Act,1938
10
An agent offered his client that 75% of the first premium will be paid
by him out of commission. This offer of rebate on premium will be
treated as
Persistency can be improved by:
NA
NA
10
2. Renewal Commission.
10
Mr. Gayaram, Advisor who advised the customer to close the old
policy and take new one. But new policy does not have any extra
benefits but it will give more commission to Mr. Gayaram. This is
called as
1. Switching
2. Churning
3. Redirecting.
4. Shifting.
10
10
1. Role of Agent
2. Product Design.
3. Policy Servicing
10
1. good
2. bad
3. compulsory
10
Which one of the following factor does not help in the Persistency ?
4. appreciable
4. Continuous
servicing of the
policy
10
4. Claiming the
policy
10
4. Agent will be
qualified for the
contest
10
4. Customer will
complain to
Ombudsman
10
10
491
NA
A large numbers of policies have lapsed /
surrendered resulting in loss of profit
10
10
489
490
Higher profits
The company is acquiring more business and
new customers
Issuing reminders
487
488
Lower profits
The customers are satisfied with the
products
485
486
492
493
494
495
496
497
498
499
10
10
10
500
501
502
NA
4. Salary and
Reimbursement.
4. When the
maturity/claim is
settle4.
4. Should do
nothing.
4. When the client
is enjoying good
financial status.
503
10
4. Unsatisfied
clients.
10
10
2. Reduction in costs
10
10
10
504
505
506
507
508
509
10
10
510
10
511
512
513
514
515
516
10
11
11
11
11
11
517
518
519
520
11
11
11
11
521
522
523
524
525
11
11
11
11
11
526
11
527
11
528
4. Introduction of a
new insurance
product or a
change in a clients
Circumstance
Reserve decreases
Remains constant
Surplus decreases
Refuse to proceed
What is the maximum Time in which The insurer should settle a claim
when all documents are submitted
A missing person is considered to be dead after
The delay in settling claim by any insurance co, as per IRDA norms
has to pay....% if the present bank interest rate is 5.2%
A claim was submitted & in how many days company should ask for
additional documents if required
Vivek takes insurance policy and dies after 8 months . If the claim
needs to be excluded basis the exclusion cause what could be the
cause
According to IRDA guidelines, how long does an insurance company
have to complete its investigation of a claim
Indisputability clause can be enforced by the insurance company
during the
4. Decreased
revenues
4. Should advised
him to surrender all
the polices which
are not buy from
satish.
NA
3 days
15 days
30 days
10 days
5years
8years
12 years
7years
7%
9%
7.20%
8%
15 days
10days
20 days
30 days
suicide
murder
30 days
90 days
120 days
180 days
Claim
Inception of the
policy
NA
10 days
20days
30 days
60 days
It was assigned.
It was lost.
It was surrendered.
It was lost.
It was lapsed.
It was surrendered.
Fraud
NA
Early
General
Misrepresentation
Lack of insurable interest
Which of the following falls under voidable contract?
As per claims assessment process if a claim arises within a few days
of the start of the policy which factor should the insurer check in the
Age admission
Disclosure of material fact
first place?
Ajay has bought an endowment insurance plan with a cover of Rs.
10, 00,000 for a term of 15 years. Ajay died after 4 years. Insurance
Normal
Fraudulent
company will not treat this claim as ________ claim.
Ranjan took out a 20 years Money Back plan on his own life 5 years
ago. Survival benefit was due on 4.5.2011. Ranjan died on 6.5.2011 Survival claim will not be paid and only Both the survival claim and the death claim will
without receiving the survival benefit amount. What will be the
death claim will be paid to the Nominee
be paid to the Nominee
legitimate procedure to pay out the claim?
11
1. Misrepresentation
3. Fraud
11
4. Policy was
lapsed on the time
of maturity
11
4. Depends on case
to case
11
11
Who will take the initiation to settle the maturity claim process?
1. Client
2. IRDA
3. Advisor
4. Insurance
company
11
4. Enquiry will be
done if death
happens before one
year from policy
inception date.
11
Mr. Chintamani has taken a policy from ABC Company on 2nd March
2010, but unfortunately he died on 18th August 201 His death claim is
considered as..........
4. Unnatural death
claim
11
1. Maturity claims
4. Rider benefit
claims.
11
1. 5 years
2. 6 years
3. 7 years
4. 8 years
529
530
531
532
533
534
535
536
537
538
11
4. If the claimant
does not come
within a month the
entire maturity
amount will be
forfeited.
11
Mr.Baskar had taken a Term plan for a sum assured of Rs. 7 lakhs.
He also has an ADB rider worth Rs. 4 lakhs. Unfortunately Baskar
died in a car accident. How much will be the death claim settlement?
11
4. The insurer
completes the
enquiry.
4. The claim is an
early claim.
3. Debotrs
3. Appointee Only
4. will be Payable to
Saanvi (Nominee) at
the age of 18th
4.Coroners Report
Lien
Commutation
Loan Facility
539
540
541
11
542
543
11
11
Aman has taken a term plan for 20 years. In the 3rd year he suffered
financial crisis due to which he was unable to pay premium within
grace period and died after 1 month. The nominee files a claim and is
rejected because
When a policy is lost, insurance company take utmost care while
settling maturity claims because
What key event is most likely to make an insurance contract not a
valid contract?
544
545
11
11
546
547
11
11
548
11
549
A life assured died after 40 days from the payment of his monthly
premium. If there be any claim, how the claim will normally be dealt
with?
11
4. There is no
nomination.
4. There is no
insurable interest
attached to the
policy.
4. forfeited the
Premium
A sign on discharge
form
550
551
552
553
554
555
556
557
558
559
11
11
11
12
12
12
12
12
12
12
12
560
12
561
12
562
563
564
565
566
12
12
12
12
12
567
12
When can an insurance company give more than 35% first year
commission?
An agent recommends a term plan in keeping with the ethical
standards since it was suitable to clients needs. In such a case what
is the percentage of commission which he can rebate so as to beat
the competition
_____ controls monetary system in India
In MWP Act Policy, claim is paid to
nd
Outstandin premiums
Actuary
20%
40L
5%
1Cr
10%
IRDA
RBI
SEBI
cross selling
direct selling
Solicitation of Policy
Brand building
No risk
Low risk
Medium risk
High risk
parents
ex wife
children
mother
2013
2015
2017
2020
Maximum 10%
2%
RBI
Nominee
1. Layering
IRDA
Assignee
2. Placement
SEBI
Trustee
3. Integration
Constitution
Policy holder
4. Amalgamation.
1. 30 %
2. 35%
3. 40%
4. 45%
2. to his nominee
4. Section 34 of the
Insurance Act 1932
Issuance of a license to a person has been stipulated in................Act 1. Section 43 of the Insurance Act 1939
568
569
12
12
12
12
2. The beneficiaries.
3. The trustee.
1. Insurance Company.
2. Designated Person.
4. Actuary.
1. Married Woman
2. Married Man
3. Married Son
4. Married Daughter
60000
1.5 lac
1.2 lac
3 lac
571
572
574
575
576
12
12
12
12
577
578
579
4. Central bank of
country
4. License section
of insurance agent
act 1938
4. D. Protection of
claim settlement
regulation 2002
12
570
573
12
13
License criteria,crimnal offence in the past.given IRDA license.Why? he was less than 21 at that time
Mr.Sunil is doing premium calculation for his company, as per which
Council of Actuaries
authority is his profession related to
4. Representatives
from Insurance
institute of India
4. Insurance Acts
code of conduct.
4. The
administrator.
exception
IRDA
13
13
13
To regulate
To advise Government
13
Policy matters
Promotional activities
580
581
582
583
584
585
13
13
13
IRDA
SEBI
RBI
SBI
IRDA
LIC
Rises
Decreases
Regulate the
investment of funds
by Life Insurance
company
Domicile status
NA
NA
20%
26%
49%
51%
Insurance Advisor
Nodal officer
Chief actuary
Underwriter
Describe the
benefits which do
not match the
policy provisions
586
13
587
588
13
13
589
13
590
591
13
13
592
593
594
595
596
13
13
13
13
13
597
598
13
13
599
600
13
13
601
13
602
603
13
13
604
605
13
Regulation
Redressal
Research
Repository
IRDA
Insurance Company
Rs.20000
Rs.25000
Rs.5000
CII
Mean Disposition
Residence Time
Rs.50000
IRDA Act,1999
Insurance Act,1938
Rs. 300
Rs500
Rs 1000
Any of them
Indian Contract
Act,1872
for life
Policy matter
All of them.
Market competition
Regulations of
IRDA
a behavior that is
based upon the
moral judgment of
an individual
NA
Research
NA
NA
4. Insurance
Institute of India.
1. 1956
2. 1999
3. 1955
4. 1947
13
13
Mr.Varun taken up his agency in July 5th 200 His lost his IRDA
license while travelling. His agency has also expired. What is the
solution for Mr.Varun ?
13
RBI
LIC
Central Government
Ombudsman
Insurance Association
FERA
606
607
608
609
610
611
612
613
614
615
616
13
13
13
14
14
14
14
14
14
617
14
618
619
620
621
622
623
624
625
14
14
14
14
14
14
14
14
626
14
627
628
629
14
14
14
630
14
631
632
633
14
14
For the customer whose claim has been refused by the company, the
three places where he/she should follow up are Ombudsman, IRDA
Customer Grievance Cell and ..
What is the stipulated time frame within which an insurer is supposed
to respond after receiving any communication from its policyholders?
The functions of the Insurance Ombudsman include:
If a case is already before the consumer forum, then the ombudsman
should
Generally insurance companies do not hold the premium in case of a
fraud or misrepresentation. However, due to which of the following
circumstances the insurer can retain the premium of the policyholder
A policy holder is not satisfied with the services of the insurer and
complains to ombudsman. In how many days from receipt of the
complaint the ombudsman should pass the recommendation.
The guidelines for annual assumed growth rate are given by
AML Program of every insurer to include _______________, apart
from Procedure, Training and audit.
4. General
insurance council
4. Need to complete
50 hours of IRDA
3. Need to complete 25 hours of practical
training and paying
training and paying Rs.100 for the issuance of
Rs.50 for the
duplicate license
issuance of
duplicate license
4. Insurance
Institute of India.
4.Insurance
Institute of India
4. Insurance
Institute of India
SEBI
Newpaper
Insurance ombudsmen
Through Agents
20 lac
25 lac
30 lac
50 lac
2months
3 months
5 months
6 months
when he sells
pension policies
A policy has been rejected by the company under direct intimation to he has to inform the customer that the
the customer and copy to the Agent, what is the next action of the
co has broken relationship with the
Agent
customer
Where one can approach in case of dispute
IRDA
The Authority of COPA is limited to what amount at the district level.
As per Regulation for protection of Policyholders interest 2002
(IRDA), Which insurer will have a grievance redressal System
Which regulatory body has created a call center for logging a
complaints of insurance Customers
Within how many years a complaint can be made through consumer
protection act.
Insurance companies are required to honor the awards passed by the
Insurance Ombudsman within how may days
As per IRDA regulations IGMS should be mandatory set up by
Consumer Forum
NA
He takes up with
the higher
authorities
NA
10,00,000.
20,00,000.
50,00,000
1,00,00,000
All insurer
It is optional
IRDA
Insurance Association
Insurance Institute
of India
One year
Two years
Three years
Five years
10 days
15 days
20 days
25 days
By all insurers.
Consumer Forum
COPA
Sebi
Life Insurance
Council
24 hours
1 day
10 days
30 days
Counseling
Repudiation of claim
Evaluating claim
settlement
Give a recommendation
Give an award.
Fraudulent claim
Indisputability clause
Redressal procedure
Pending decision
from Ombudsman
6 weeks
1 month
2 months
6 months
Underwriter
Inspection by
Auditor General
IRDA
Actuaries
Inspection by IRDA
14
634
14
635
636
14
14
637
638
639
14
14
14
640
14
641
14
642
4. 15
4. Consumer
Protection
Department (CPD)
1. 10
2. 12
3. 14
1. policyholders
2. shareholders
3. insurers
4. General insurers.
1. IRDA
2. Agents
3. Shareholders
4. Underwriters
1. Nodal officer
3. Compliance cell
4. Compliance
officer
3. Ombudsman Regulation
4. Compliance
Regulatory
1. 10 Days.
2. 15 days.
3. 20 Days.
4. 30 Days.
1.Complaint@gov.ird1.in
2.insurancecomplaints@irda.gov.in
3.irdacomplaints@gov.in
4.Complaints@irda.
gov.in
14
3.Lien Clause
1.15
2.12
3.14
4.16
14
15
15
if the insurer
decides to proceed
legally
Switching
Churning
NA
Insurance Agent
Insurance company
Insured person
NA
Tax concession
opportunity could
be lost forever
Excessive Premium
15
15
1. ethical
2. unethical
3. professional
4. Perfect.
15
1. IRDA
2. Insurance Council
4. Government of
India.
15
2. Churning.
4. Ethical practice
by an adviser.
4. SEBI.
15
15
15
15
15
9
660
IRDA
656
657
658
659
14
654
655
4. Consumer Affairs
Department.
651
653
Which is the Regulation that insists that all the insurance companies
should provide the information about the insurance ombudsman of
that region while sending the policy documents.
A client demands the information on the current status of a policy
indicating accrued bonus. The insurer should provide communication
within
Insurance Ombudsman
15
652
Mandal Level
14
650
State Level
647
648
649
District Level
645
646
National Commission
14
643
644
Ravi was expecting a claim amount of Rs. 12, 00,000 from insurer.
But it was rejected. He feels that it is repudiated on wrong reasons.
Which consumer forum can he approach?
75%
less transparent
NA
100%
more transparetn
NA
Correct
Ans /
option
1
3
4
2
1
3
2
2
4
3
1
1
1
3
2
4
2
1
3
2
1
2
2
3
2
3
2
3
4
3
1
2
2
4
3
3
2
2
1
2
3
2
1
4
4
1
2
3
2
2
3
2
1
2
4
2
1
2
3
1
1
4
3
2
2
2
4
2
2
2
1
2
2
4
4
4
3
4
2
2
1
2
3
1
4
2
4
4
4
3
4
4
2
3
4
1
3
1
3
1
1
2
1
2
4
3
1
3
4
4
4
1
3
1
1
3
4
3
3
1
1
2
2
2
2
1
3
3
2
1
3
2
1
2
1
1
2
2
4
3
4
1
4
3
2
3
2
3
2
2
1
2
3
3
3
3
1
3
3
1
2
3
3
2
3
1
1
1
2
1
3
1
2
2
2
2
3
2
4
2
1
1
2
1
2
1
4
3
3
3
2
1
1
3
4
4
3
2
1
2
1
4
3
1
3
3
1
1
1
4
1
1
2
3
4
1
2
1
1
3
2
4
1
3
1
2
3
3
1
4
1
3
3
4
1
2
2
4
1
2
4
2
1
2
3
1
1
3
3
2
2
1
2
3
2
1
1
3
4
2
4
3
1
1
2
2
3
1
4
4
2
2
3
1
3
4
4
2
3
4
4
2
1
4
3
1
1
1
1
1
1
1
4
1
3
1
3
2
3
4
4
1
3
1
4
3
1
2
1
2
2
3
3
2
2
2
4
1
1
3
1
1
2
1
1
3
1
4
2
1
2
4
1
2
2
2
1
3
3
2
2
3
3
4
1
1
3
2
3
3
1
4
1
3
1
4
2
3
4
2
3
1
3
4
2
1
3
3
2
3
4
3
1
1
4
2
2
3
3
3
1
1
2
2
2
4
2
3
3
2
4
2
2
3
1
1
1
3
4
3
2
3
1
3
1
2
1
2
2
1
3
3
2
2
NA
3
1
1
2
3
3
3
2
2
1
2
1
3
2
1
4
3
2
4
4
4
4
1
3
3
4
1
1
3
1
4
1
1
2
1
3
2
2
3
2
2
2
4
1
3
1
3
2
2
4
2
2
3
1
2
1
4
4
1
2
1
3
1
1
1
4
3
1
4
2
1
9C
RING
9
27
18
10
5
6
18
12
B
C
BP
D
C
16MM
12
10
8
3000
35
35
38
290
47.8
47
48
49.5
9000
12690
4700
8460
8910
2475
5940