Product Service Manual Level 2

Service Manual for BenQ:

G2000W
P/N: 9J.0CA72.ASx/ABx

Applicable for All Regions

Version: 001
Date:07/09/17
Notice:
- For RO to input specific Legal Requirement in specific NS regarding to responsibility and liability
statements.
- Please check BenQs eSupport web site, http://esupport.benq.com, to ensure that you have the most
recent version of this manual.

First Edition (June, 2006)

Copyright BenQ Corporation 2006. All Right Reserved.

-1-

Content Index
Abbreviations & Acronyms..................................................................................................3
1. About This Manual ..........................................................................................................3

1.1. Trademark............................................................................................................................... 3

2. Introduction .....................................................................................................................4

2.1. RoHS (2002/95/EC) Requirements Applied to all countries require RoHS..................... 4

2.2. Safety Notice........................................................................................................................... 4
2.3 .Compliance Statement........................................................................................................... 4
2.4. General Descriptions.............................................................................................................. 4
2.5. Related Service Information .................................................................................................. 4

3. Product Overview ............................................................................................................5

3.1 Specification............................................................................................................................ 5
3.2. Customer Acceptance .......................................................................................................... 18
3.3. Packing ................................................................................................................................. 25

4. Disassembly /Assembly ..................................................................................................26

4.1. Exploded View ..................................................................................................................... 26

4.2. Disassembly /Assembly........................................................................................................ 27

5. Level 1 Cosmetic / Appearance / Alignment Service.....................................................31

5.1 Software / Firmware Upgrade Process................................................................................. 31

5.2. Alignment procedure (for function adjustment)............................................................... 40

6. Level 2 Circuit Board and Standard Parts Replacement ...............................................46

6.1 Block diagram....................................................................................................................... 46

6.2. Trouble Shooting Guide ...................................................................................................... 47
6.3 Circuit Operation Theory .................................................................................................... 51
6.4 Spare Parts List...................................................................................................................... 60

Appendix 1 Screw List / Torque......................................................................................61

Appendix 2 Physical Dimension Front View and Side view .............................................63

-2-

Abbreviations & Acronyms

1. About This Manual
This manual contains information about maintenance and service of BenQ products. Use this
manual to perform diagnostics tests, troubleshoot problems, and align the BenQ product.

1.1. Trademark
The following terms are trademarks of BenQ Corporation:
BenQ

Importance
Only trained service personnel who are familiar with this BenQ Product shall
perform service or maintenance to it. Before performing any maintenance or service,
the engineer MUST read the Safety Note.

-3-

2. Introduction
This section contains general service information, please read through carefully. It
should be stored for easy access place for quick reference.
2.1. RoHS (2002/95/EC) Requirements Applied to all countries require RoHS.
The RoHS (Restriction of Hazardous Substance in Electrical and Electronic Equipment Directive)
is a legal requirement by EU (European Union) for the global electronics industry which sold in
EU and some counties also require this requirement. Any electrical and electronics products
launched in the market after June 2006 should meet this RoHS requirements. Products launched in
the market before June 2006 are not required to compliant with RoHS parts. If the original parts
are not RoHS complaints, the replacement parts can be non ROHS complaints, but if the original
parts are RoHS compliant, the replacement parts MUST be RoHS complaints.
If the product service or maintenance require replacing any parts, please confirming the RoHS
requirement before replace them.

2.2. Safety Notice

1. Make sure your working environment is dry and clean, and meets all government safety
requirements.
2. Ensure that other persons are safe while you are servicing the product.
DO NOT perform any action that may cause a hazard to the customer or make the product unsafe.

3. Use proper safety devices to ensure your personal safety.

4. Always use approved tools and test equipment for servicing.
5. Never assume the products power is disconnected from the mains power supply. Check that it
is disconnected before opening the products cabinet.
6. Modules containing electrical components are sensitive to electrostatic discharge (ESD).
Follow ESD safety procedures while handling these parts.
7. Some products contain more than one battery. Do not disassemble any battery, or expose it to
high temperatures such as throwing into fire, or it may explode.
8. Refer to government requirements for battery recycling or disposal.

2.3 .Compliance Statement

Caution: This Optical Storage Product contains a Laser device. Refer to the product specifications
and your local Laser Safety Compliance Requirements.

2.4. General Descriptions

This Service Manual contains general information. There are 3 levels of service:
Level 1: Cosmetic / Appearance / Alignment Service
Level 2: Circuit Board or Standard Parts Replacement
Level 3: Component Repair to Circuit Boards

2.5. Related Service Information

BenQ Global Service Website: http://www.benq.com/support/
eSupport Website: http://bqpgsr.benq.corp.com/customize/asplogin.asp
-4-

3. Product Overview
3.1 Specification
G2000W defined as an entry-level 20 inch wide monitor targeting on both commercial and consumer users
that need an affordable 20 wide monitor. The monitor supports maximum resolution up to 1680x1080 with
D-sub and DVI inputs.
The features summary is shown as below,
*All panel spec. in C201 definition depends on the variance of panel source.
*All spec. of monitor need to warm up at least 1hr.
*All spec. of monitor need to set Color on User preset mode.
*All spec. of monitor mentioned Contrast Ratio the test condition: Set brightness at 100, and contrast
at 80.
*All spec. of monitor mentioned Luminance the test condition: Set brightness at 100, and contrast at 100.

Feature items

Specifications

Remark

Panel supplier & module name

Screen diagonal
Display Format
Pixel Pitch

TN
433.44(H) x 270.90(V)
Panel Display information
per one triad

Analog interface with Scaling supported

DVI interface with Scaling supported
Video interface with Scaling supported
Max resolution mode supported
Number of Display Colors supported
Contrast Ratio
Luminance
AC power input
DC power input (with AC power adapter)

AUO M201SP01 V1
20.1
1680 (H) x 1050 (V)
0.258 mm x 0.258 mm
R+L:170 degrees (typ)
and U+D: 170 degrees (typ)
R/L:140 degrees (min)
and U/D: 140 degrees (min)
Yes
Yes
No
1680 (H) x 1050 (V)@60Hz
16.7 millions
1000:1 (typ.),600:1(min)
300 cd/m2 (typ.),240 cd/m2 (min)
Yes
No

DPMS supported

Yes

LED indicator for power status showed

OSD for control & information supported
Multi-language supported for OSD

Yes
Yes
Yes

Buttons control supported

Yes

Flywheel control supported

Scaling function supported
Auto adjustment function supported
DDC function supported (EDID ver. 1.3)
DDC-CI support version 1.1 or later
Audio speakers supported
Audio Jack (input connector) supported

No
Yes
Yes
Yes
Yes
No
No

Viewing Angle (@ Contrast Ratio >= 10)

-5-

With 15-pin D-sub connector

With 24-pin DVI-D connector

RGB 6 bits + FRC data

90-264 Volts, 47-63 Hz.

Off mode<1W
Sleep Mode <2W
Green/Amber/Non
8 languages/14languages
6 buttons including 1 monitor
power on/off control button.

I-Key function
DDC2B
DDC-CI

Earphone Jack (input connector) supported

Microphone function supported
Mechanical Tilt base design
VESA wall mounting design
Mechanical Rotate design
Mechanical Lift base design
Kensington compatible lock design

No
No
Yes
Yes
No
No
Yes

From -2 to +22 degree

2. Operational Specification
2.1 Power supply

Item
Input Voltage range
Input Current range
Power Consumption
DPMS
Inrush Current
Earth Leakage Current
Hi-Pot
Power Line Transient

Condition

Spec

Universal input full range

90 ~ 264VAC
Normal On operation
DPMS Off state
DPMS Sleep state
110 VAC
220 VAC
264 VAC/50Hz
1. 1500VAC, 1 sec
2. Ground test: 30A, 1sec
IEC1000-4-4

90~264VAC /45~63Hz
< 2.0 Arms
< =45 W
<1W
<2W
< 30 A (peak)
< 60 A (peak)
< 3.5 mA
Without damage
< 0.1 ohm
1KV
Common: 2KV,
Differential: 1KV

IEC1000-4-5 (Surge)

OK N.A Remark

LED: Green
LED: Off
LED: Amber

Cold-start

(on-line test)
(in-lab test)

CCFL operation range

90 ~ 264VAC

4~8mA

Depends on panel
source

CCFL Frequency

90 ~ 264VAC

40KHz ~ 80KHz

Depends on panel

Power cord

source

Color: Black
Length: 1500 +/- 50 mm

Spec

OK N.A Remark

2.2 Signal interface

Item

Condition
15-pin D-Sub

Signal Cable
24-pin DVI-D

Pin assignment

Video input

15-pin D-sub connector

24-pin DVI-D connector

Color: Black
Length: 1500 +/- 30 mm
Color: Black
Length: 2000 +/- 50 mm
See Note-1
See Note-2

Signal type

Separate analog R/G/B

Level

700 mV (peak to peak)

75 Ohms +/- 1.5 Ohms

Impedance

-6-

For 15-pin D-sub

For 24-pin DVI-D
For 15-pin D-sub

Separate H/V-sync
Composite H/V-sync
(Positive/Negative)
Logic High: 2.4V ~ 5.5V
Logic Low: 0V ~ 0.5V
(TTL level)

Signal type

Level

Sync input

Impedance
Sync Pulse Width (SPW)

Minimum 2.2K(pull down)

0.7s < H-SPW

1H < V-SPW

For 15-pin D-sub

Refer to VESA VSIS

Standard V1R1

10K for application

Note-1: The pin assignment of 15-pin D-sub connector is as below,

Pin
1
2
3
4
5
6
7
8

Signal Assignment

Pin

Signal Assignment

Red video
Green video
Blue video
Ground
Cable Detected
Red Ground
Green Ground
Blue Ground

9
10
11
12
13
14
15

PC5V (+5 volt power)

Sync Ground
Ground
SDA
H-Sync (or H+V)
V-sync
SCL

Note-2: The pin assignment of 24-pin DVI-D connector is as below,

Pin

Signal Assignment

Pin

Signal Assignment

1
2
3
4
5
6
7
8
9
10
11
12

TMDS RX2TMDS RX2+

TMDS Ground
Floating
Floating
DDC Clock
DDC Data
Floating
TMDS RX1TMDS RX1+
TMDS Ground
Floating

13
14
15
16
17
18
19
20
21
22
23
24

Floating
+5V Power
Ground
Hot Plug Detect
TMDS RX0TMDS RX0+
TMDS Ground
Floating
Floating
TMDS Ground
TMDS Clock+
TMDS Clock-

2.3 Video performance

-7-

Item
Max. support Pixel rate
Max. Resolution

Condition

Spec

OK N.A Remark

165 MHz

1680 x 1050
< 3.1 ns
(50% of minimum pixel
clock period)

1680 x 1050 @ 60Hz

(max. support timing)

Settling
Time
after
overshoot /undershoot

< 5% final full-scale value

Refer to VESA VSIS

Standard V1R1

Overshoot/Undershoot

< 12% of step function

voltage level over the full
voltage range

Refer to VESA VSIS

Standard V1R1

Rise time + Fall time

2.4 Scan range

Item
Horizontal
Vertical

Condition

Spec

OK N.A Remark

31-83 KHz

55-76 Hz

2.5 Plug & Play DDC2B DDC-CISupport

Item
DDC channel type

Condition

Spec

OK N.A Remark

DDC2B
Version 1.3

Version 1.1 or Later

EDID
DDC-CI

Refer to FP92E S/W

spec. document to see
the detailed EDID data
definition.
Refer to FP202 S/W
spec

2.6 Support Timings

Actual Output

Input Timing
Horizontal

Vertical

Dot Clock

Actual display

OK N.A Remark

6640 x 350

31.47(P)

70.09(N)

25.18

1680x1050

VGA

6640 x 480

31.47(N)

60.00(N)

25.175

1680x1050

VGA

6640 x 480

37.50(N)

75.00(N)

31.50

1680x1050

VGA

7720 x 400

31.47(N)

70.08(P)

28.321

1680x1050

VGA

8800 x 600

37.88(P)

60.32(P)

40.00

1680x1050

VESA

8800 x 600

46.88(P)

75.00(P)

49.50

1680x1050

VESA

Resolution

-8-

8832 x 624

49.72

74.55

57.283

1680x1050

MAC

11024 x 768

48.36(N)

60.00(N)

65.00

1680x1050

VESA

11024 x 768

60.02(N)

75.03(N)

78.75

1680x1050

VESA

11152 x 720

44.86(N)

60.00(P)

66.75

1680x1050

11152 x 870

68.68

75.06

100.00

1680x1050

MAC

11152 x 900

61.80

65.96

92.978

1680x1050

SUN

11280 x 768

47.396(P)

60.0(N)

68.25

1680x1050

CVT
0.98M9-R

11280 x 800

61.64(P)

59.81(N)

83.5

1680x1050

CVT-8

11280 x 800

62.8(N)

75(P)

106.5

1680x1050

11280 x 960

60.00

60.00

108.00

1680x1050

VESA

11280 x 1024

63.98(P)

60.00(P)

108.00

1680x1050

VESA

11280 x 1024

79.98(P)

75.02(P)

135.00

1680x1050

VESA

11360 x 768

47.7(P)

60.01(P)

85.5

1680x1050

VESA

11440 x 900

55.94(N)

59.89(P)

106.50

1680x1050

CVT
1.30MA

11440 x 900-R

55.94(P)

59.89(N)

88.75

1680x1050

11440 x 900

70.6(N)

75(P)

136.75

1680x1050

11600 x 1000

61.648(P)

60.00(N)

108.50

1680x1050

11680 x 1050

65.29(N)

60.00(P)

146.25

1680x1050

CVT 0.83MA
DVT 16:10

CVT
1.60MA-R
CVT
1.76MA

Note-3: P, N stands for Positive, Negative polarity of incoming H-sync/V-sync (input timing).

3. Operational & Functional Specification

3.1 Video performance

*All spec. of monitor need to warm up at least 1hr.

Item
Resolution

Condition

Spec

Any input resolution modes

which are under 1680x1050

Contrast ratio

OK N.A Remark

1000:1 (typ.),600:1(min)

-9-

1680x1050

Brightness

Response time

Viewing angle

At R/G/B saturated condition 300 cd/m2 (typ.),240(min)

Test Equipment:
Westar TRD 100
or equal level
equipment ;

Rising + Falling time

5 ms (typ.),8ms(max)

At Contrast ratio = 10

R+L: 170 degrees (typ.)

At Contrast ratio = 10

U+D: 170 degrees (typ.)

(0.313, 0.329) (0.03, 0.03)
16.7 Millions colors

Spec

OK N.A Remark

CIE coordinate of White

Display colors

6 bit + FRC

3.2 Brightness Adjustable Range

Item

Condition

At default contrast level

(Max. brightness value
Min. brightness value)
Brightness adjustable range (saturate point) & Full-white
color pattern
100 cd/

3.3 Acoustical Noise

Item

Condition

Acoustical Noise

At 1 meter distance
30 dB/A
& Audio function disabled

Spec

OK N.A Remark

3.4 Environment

Item
Temperature
Humidity
Altitude

Condition

Spec

OK N.A Remark

Operating

0 ~ +40

Non-operating

-20 ~ +60

Operating

10 ~ 90%

Non-operating

10 ~ 90%

Operating

0~3048m (10,000ft)

Non-operating

0~12,192m (40,000ft)

3.5 Transportation
- 10 -

Non-condensing

Non-condensing
Without packing
With packing

Item

Condition

Spec
(1) Sine wave

OK N.A Remark

5~200Hz 1.5G, 1 octave/min,

15 min dwell on each resonant
frequency, all primary axis,
one sweep (30 min minimum)
per orientation, total of 90+
min.

(2) Random

(1) Vibration

Package, Non-Operating

5 ~100 Hz, 0 dB/Oct. 0.015

g2/Hz
100 ~200 Hz, -6 dB/Oct.
200 Hz, 0.0038 g2/Hz

Equivalent to 1.47 Grms, All

primary axis, 20 min perorientation, total is 60 min.

(3) Procedure:

(2) Unpackaged Vibration

(3) Drop
(4) Shock

Confirmed sample with

appearance and function ready
before testing then compare
with after test record as
brightness, uniformity and
contrast ratio. Perform
random vibration after sinewave vibration test.
Test Spectrum:
20 Hz 0.0185(g2/Hz)
200Hz 0.0185(g2/Hz)

Unpackaged, Non-Operating Duration : 5 Minutes

Axis : 3 axis ( Horizontal
and Vertical axis ,Z axis)
Package, Non-Operating
Wooden package, NonOperating

91 cm Height (MP stage)

(1 corner, 3 edges, 6 faces)
Waveform: half sine
Faces: 6 sides/ per orientation
3 shocks.
Duration: <3ms
Velocity accelerate: 75g

3.6 Electrostatic Discharge Requirements

Item
Electrostatic Discharge

Condition

Spec

IEC801-2 standard

Contact: 8KV
Air: 15KV

Condition

Spec

OK N.A Remark

3.7 EMC

Item

Electric

TCO03
Magnetic
- 11 -

Band 1 < 10 V/m

Band 2 < 1 V/m
Band 1 < 200nT
Band 2 < 25nT

OK N.A Remark

FCC part 15J class B

EMI
EN55022 class B

After Mass production under

1dBuv for constant measure.
Besides DNSF and VCCI
class-2 are optional.

3.8 Reliability

Item
MTBF Prediction
CCFL Life time

Condition

Spec

OK N.A Remark

Refer to MIL-217F
At 252, under 6.0mA

> 50,000 Hours

40,000 Hours (min)

Excluding CCFL

See Note-4

Note-4: CCFL lifetime is determined as the time at which brightness of lamp is 50%. The typical lifetime
of CCFL is on the condition at 6.0mA lamp current.

3.9 Audio performance

Item

Condition

Preamp + Power amp

(1)Output power
(2)THD (@ 1W)
(3)S/N ratio

Spec

@ 1KHz
@ 1W 1KHz

OK

1 Wrms/CH
<1%
>40dB

8 15% ohm
1 W/CH
500~20KHz
80 3 dB
35x16mm2

0 ~100 levels
On/Off

N.A Remark

Speaker Driver
(1)Nominal impedance
(2)Rated input power
(3)Frequency response
(4)Output sound pressure level
(5)Dimension of box

@ 1KHz
SPL-10dB
1W 0.5M

Audio Control
(1)Volume range
(2)Mute

4. LCD Characteristics
4.1 The Physical definition & Technology summary of LCD panel

Item
LCD Panel Supplier
Panel type of Supplier
Screen Diagonal
Display area
Physical Size
Weight
Technology
Pixel pitch

Condition

Spec

OK N.A Remark

AUO
AUO M201SP01 V1
511.13mm(20)
Unit=mm

433.44(H) x 270.90(V)

Unit=mm

459.4(H) x296.4(V) x 18.3(D)

Unit=gram

2100(typ.)
TN type

Unit=mm

0.258(H) x 0.258(W)
- 12 -

Per one triad

Pixel arrangement
Display mode
Support color

R/G/B vertical stripe

Normally White
16.7 Millions colors

6 bit + FRC

4.2 Optical characteristics of LCD panel

Item

Unit

Conditions

Min.

Typ.

Max.

Horizontal (Right)
CR = 10 (Left)
Vertical (Up)
CR = 10 (Down)
Normal Direction
Rising Time
Falling Time
Rising + Falling
Gray to Gray(Avg.)
Red x
Red y
Green x
Green y
Blue x
Blue y
White x
White y
9 points measurement

70
70
70

85
85
85

Viewing Angle

[degree]
[degree]
[degree]
[degree]

Contrast ratio
[msec]
[msec]
[msec]
[msec]

Response Time

Color / Chromaticity
Coordinates (CIE)

Color Coordinates (CIE) White

[%]
Luminance Uniformity
White Luminance @ CCFL [cd/m2]
6.0mA (center)
[%]
Crosstalk (in 75Hz)

70
600
-

Remark

85

0.61
0.31
0.26
0.58
0.11
0.04
0.28
0.30
70

1000
3.6
1.4
5
2
0.64
0.32
0.29
0.61
0.14
0.07
0.31
0.33
80

240

300

5.7
2.3
8
0.67
0.37
0.32
0.64
0.17
0.10
0.34
0.36
1.5

* The test methods for the above items definition, please refer to the relative panel specification.

5. User Controls
5.1 Users hardware control definition

Item
Power button
Enter button
Up/Inc. button
Down/Dec. button
Menu button
Mode button
Input Select button
iKey button
Mute button

Condition

Spec

OK N.A Remark

5.2 OSD control function definition

- 13 -

Item
Auto Adjust
Brightness
Contrast
Horizontal Position
Vertical Position
Pixel Clock
Phase

Condition

Spec

OK N.A Remark
Auto-Geometry

9300K
6500K

Color

5800K

User: Separate R/G/B adjustment

OSD Position

OSD Horizontal position

OSD Vertical position

From 5 sec to 30 sec

OSD Time
OSD Lock
Language
Recall

8 languages / 14 languages
Recall All
Standard / Movie / Dynamic /
Photo
D-sub
DVI

Mode
Input Select

Sharpness
Display Information
Volume
Mute
Hot key for Brightness
Hot key for Contrast
Hot key for Volume
Hot key for Input Select
Hot key for Mode

For input timing

* The detailed firmware functions specification, please refer to C212 S/W spec. document.

6. Mechanical Characteristics
6.1 Dimension

Item
Bezel opening

Condition

Spec

Monitor without Stand

W x H x D mm

472.5*375.8*62.2mm

Monitor with Stand

W x H x D mm

472.5*375.8*164.4mm

Carton Box (outside)

L x W x H mm

538*446*134

Tilt: -2 ~ +22 degree

435.94*273.4 mm

Tilt and Swivel range

Swivel: 0 degree
- 14 -

OK N.A Remark

6.2 Weight

Item
Condition
Monitor (Net)
Monitor with packing (Gross)

Spec

OK N.A Remark

4.07Kg
5.35 Kg

Spec

OK N.A Remark

>ABS<,94-HB

6.3 Plastic

Item
Flammability

Condition

Heat deflection To

ABS

65

UV stability

ABS

Delta E < 8.0

MPRII: ABS

Resin

(SD0150/GP35/D350/PA757)
RC partial texture
MT-11020

Texture

MT-11010

Color

Y7054A

Spec

OK N.A Remark

Kraft

6.4 Carton

Item
Color

Condition

Material

C Flute

Compression strength

220 KGF

Burst Strength

16 KGF/cm2

Stacked quantity

7 Layers

7. Pallet & Shipment

7.1 Container Specification

Stowing Type

Quantity of products
(sets)
ontainer (Every container)

With pallet

20'
40'

780
1716
- 15 -

Quantity of Products
(sets)
(Every Pallet)

Quantity of pallet
(sets)
(Every Container)

Pallet A: 92

Pallet A: 5

Pallet B: 64

Pallet B: 5

Pallet A: 92

Pallet A: 11

20'

Without pallet
40'

Pallet B: 64

Pallet B: 11

7.2 Carton Specification

Product:

Net Weight (Kg)

Gross Weight (Kg)

Dimension w/o Base

W*H*D (mm)

Dimension w/ Base
W*H*D (mm)

4.07Kg

5.35 Kg

472.5*375.8*62.2mm

472.5*375.8*164.4mm

Package:
Carton Interior Dimension (mm)
L*W*H

Carton External Dimension (mm)

L*W*H

528*430*124

538*446*134

8. Certification
Item

Environment

PC-Monitor

Condition

Spec

OK N.A Remark

Green design

Qisda Doc. 715-C49

Blue Angel

German Standard

E-2000

Switzerland

EPA

USA Standard

TCO99

TCO03

Green Mark

Microsoft Windows

PC98/99

DPMS

VESA

DDC 2B

Version 1.3

USB

External
- 16 -

ISO14000
Requirement

Safety

UL60950 3rd edition

CSA (Canada)

CAN/CSA-C22.2 No. 60950

Nordic / D.N.S.F

EN60950

FIMKO

EN60950

CE Mark

73/23/EEC

CB

IEC60950

CB

EN60950

EN60950 /

TUV/GS

EMC

X- Ray Requirement

EK1-ITB 2000:2003

CCC (China)

CB4943

GOST

EN60950

SASO

IEC60950

CE Mark

89/336/EEC

FCC (USA)

FCC Part 15 B

EN55022

Class B

CISPR 22

Class B

VCCI (Japan)

VCCI Class B

BSMI (Taiwan)

CNS 13438

C-Tick (Australia)

AS/ NZS CISPR22

DHHS (21 CFR)

USA X- Ray Standard

DNHW
PTB

Ergonomics

UL (USA)

German X- Ray standard

TUV / Ergo

ISO 13406-2

prEN50279

- 17 -

3.2. Customer Acceptance

3.2.1.

SCOPE

This document establishes the general workmanship standards and functional Acceptance criteria
for LCD color monitor model G2000W Produced by BenQ Corporation.
3.2.2.
PURPOSE
The purpose of this publication is to define a procedure for inspection of the LCD monitor by
means of a customer acceptance test, the method of evaluation of defects and rules for specifying
acceptance levels.
3.2.3.

APPLICATION

The "Customer Acceptance Criteria" is applicable to the inspection of the LCD monitor, completely
packed and ready for dispatch to customers. Unless otherwise specified, the customer acceptance
inspection should be conducted at manufacturer's site.
3.2.4.
DEFINITION
The "Customer Acceptance Criteria" is the document defining the process of examining, testing
or otherwise comparing the product with a given set of specified technical, esthetic and workmanship
requirements leading to an evaluation of the "degree of fitness for use", including possible personal
injury or property damage for the user of the product.
3.2.5.

CLASSIFICATION OF DEFECTS

The defects are grouped into the following classes:

Critical defect
A critical defect is a defect that judgment and experience indicate is likely to result in hazardous or unsafe
conditions for individuals using, maintaining or depending upon the product.
Major defect
A major defect is a defect, other than critical, that is likely to result in failure, or to reduce materially the
usability of the product for its intended purpose.
Minor defect
A minor defect is a defect that is not likely to reduce materially the usability of the product for its intended
purpose, or is a departure from established standards having little bearing on the effective use of
operation of the product.
3.2.6.

CLASSIFICATION OF DEFECTIVES

A defective is a product which contains one or more defects. The defective will be classified into following
classes:
Critical defective
A critical defective contains one or more critical and may also contain major and/or minor defects.
Major defective
A major defective contains one or more defects and may also contain minor defects but contains no
critical defect.
- 18 -

Minor defective
A minor defective contains one or more minor defects but contains no critical and major defects.
3.2.7.

EXPRESSION OF DEFECTIVES
Number of defects
Percent of defects = ------------------------------------------ X 100%
Number of products inspected

3.2.8.

INSPECTION STANDARD

Unless otherwise specified, the inspection standard will be defined by MIL- STD-105E(ISO-2859),
SINGLE SAMPLING PLAN. level II is in use all the time , inspection levels are normal ,reduce and
tighten .
Acceptance Quality Level
When a critical defect is found, this must be reported immediately upon detection, the lot or batch
shall be rejected and further shipments shall be held up pending instructions from the responsible
person in relevant organization.

Major Defective: 0.4 AQL

Minor Defective: 1.50 AQL

3.2.9.

GENERAL RULES

The inspection must be carried out by trained inspectors having good knowledge of the meaning of
"fitness for use". The inspection must be based upon the documents concerning the completely
assembled and packed product When more defects appear with the same cause only the most serious
defect must be taken into account. Defects found in accessories packed with the product as connecting
cables, plugs, adapters and the like, and being inspected as a part of the complete product, must be
included in the evaluation.
The evaluation must be within the limits of the product specification and, for not specified characteristics,
be related to the design model, limit samples or judgment of a jury of experts.
Faults must be demonstrable.
3.2.10.

TEST CONDITIONS

Unless otherwise prescribed, the test conditions are as follows:

. Nominal mains voltage

Temperature: +5~+35
. Warm up time : 30minutes minimum .
. Visual inspection shall be down with the distance from eyes to the sample 35-50 cm .
. Display mode: Primary mode 1280*1024
3.2.11.

TEST EQUIPMENTS
1. PC with display adapter or other specific
display adapter which is agreed upon by both parties
2. Test program by BenQ
3. Ruler
4. Power saving test tool
- 19 -

5. Minolta color analyzer ( CA-110 or BM 7 )

3.2.12. VISUAL INSPECTION CRITERIA

1. PACKING
2. ACCESSORIES
3. APPEARANCE
4. AC POWER AND SIGNAL CABLE
5. INTERIOR OF THE PRODUCT
No
1
1.1
1.2

1.4
1.5
1.6
1.7
1.8
1.9
1.10
1.11
1.12
1.13
1.14
1.15
2
2.1
2.2
3
3.1
3.2
3.3

Description
Packing
Wrong packing material
Carton damaged(over 6cm dia).wet, badly taped or stapled, product will not arrive in good condition
at customer
Carton damaged(3cm to 6cm dia), badly taped or stapled , product will arrive in good condition at
customer
Wrong marking of trade mark
Wrong marking of model number
Wrong serial # marking on carton
Product wrongly placed in box ( upside down )
Broken polyfoam or PU foam
Broken packing bag
Wrong size or poor printing for artwork/character
Bar-code wrong, missing, or damaged
Label on box missing or damaged
Strange object in the box
Unit not corresponding to model stated on external label
Superficial breaking 5 ~ 10 cm dia
Accessories
Missing accessory parts
Wrong Accessory parts
Appearance of product
Incorrect color of cabinet
Incorrect color of tilt/swivel base
Wrong logo or name plate

No
3.4
3.5
3.6
3.7
3.8
3.9
3.10
3.11
3.12
3.13
3.14
3.15
3.16
3.17
3.18

Description
Poor print of logo or name plate
Label on product Wrong or missing
Scratched or dirty but legible spec. label
GAP between LCD and front bezel is over 2.0 mm
Dot/area discolor over 1mm dia. in front or over 2mm dia. in other areas
Cabinet warped, sagged or bulging 0.5% of surface length
Cabinet warped, sagged or bulging noticeable but 0.5% of surface length
Sharp stud or edge, which can cause damage not safe
Finishing of piece parts will not arrived in good condition at the customer
Cabinet step ( between housing and bezel ) 1.0mm , < 1.5mm
Cabinet step ( between housing and bezel ) 1.5mm
Wiring or fixing cord comes out of cabinet or jammed
Auxiliary material used during production not removed
Cabinet parts come loose during normal handling, not safe
Cabinet parts come loose during normal handling, but safe

1.3

- 20 -

Class
Major
Minor
Minor
Major
Major
Major
Major
Major
Major
Major
Major
Major
Major
Major
Minor
Major
Major
Major
Major
Major

Class
Major
Major
Minor
Major
Major
Major
Minor
Major
Major
Minor
Major
Major
Major
Critical
Major

3.19
3.20
3.21
3.22
3.20
3.21
3.23
3.24
3.25
3.26
3.27
3.28
3.29
4
4.1
4.2
4.3
4.4
4.5
4.6

Tilt/swivel too flexible/not working

Tilt/swivel stiff
Dirty front bezel and housing cant remove
Dirty front bezel and housing removable easily
Sticker or loose user control switch which will not function correctly
Missing knob or switch, not safe
Missing knob or switch, but safe
Poor functional user controls in mechanical
Unreadable printing of user controls label
Rubber foot missing
LED wrong material or missing
LED sagged >1.0mm or bulging>0.5mm
Wrong S/N between spec. label and monitor display
AC power and signal cable
AC power or connector not correct or damaged, not safe
AC power or connector not correct or damaged, but safe
Signal cable contact pin dirty
Signal cable plug dirty or surface damaged, but safe
Cable crack
Cable scratch ( wire not exposed ), or dirty

No
4.7
4.8
5
5.1
5.2
5.3

Description
AC-DC adapter no function
Signal cable contact pin dirty
Interior of the product
Use Non-QVL ( Qualify vendor list )component
Wrong parts, broken component, but safe
Foreign material
Conductive (Has potential to short circuit)
Non-conductive (Moveable)
5.4 Missing hardware, component or screw, stripped screw
5.5 Loose hardware/screw or insufficient torque
5.6 Poor wire routing, which is no concerned on EMI
5.7 Cold soldering/loose connections (Electrical)
5.8 Wires and mechanical structure do not meet UL/CSA or TUV
5.9 Wrong parts, broken component, not safe
5.10 Component burn
3.2.13. OPERATIONAL INSPECTION CRITERIA
1. TEST PATTERN
2. SPECIFICATIONS
3. OPERATIONAL INSPECTION CRITERIA

3.2.13.1.List of test pattern

KEY
A

PATTERN
FULL WHITE

- 21 -

TEST ITEM
H - Size , V Size
.Viewing Angle
Light Output
Impurity, Spot check
Contrast Ratio
Brightness adjust Range

Major
Minor
Major
Minor
Major
Critical
Major
Major
Major
Major
Major
Minor
Major
Critical
Major
Minor
Minor
Major
Major

Class
Minor
Major
Major
Major
Major
Minor
Major
Major
Minor
Major
Critical
Critical
Critical

DARK

Background, Spot check

FULL W , R , G , B

Impurity, Spot check

.CIE Coordinate check

256 COLORS

Color Check

16 GREY

Gray Check

Electric characteristics

Black/White stripe pattern

3.2.13.2. Video performance

Item
Max. support Pixel rate
Max. Resolution

Condition

Spec
165 MHz
1680 x 1050
< 3.1 ns
(50% of minimum pixel
clock period)

OK N.A Remark

1680 x 1050 @ 60Hz

(max. support timing)

Settling
Time
after
overshoot /undershoot

< 5% final full-scale value

Refer to VESA VSIS

Standard V1R1

Overshoot/Undershoot

< 12% of step function

voltage level over the full
voltage range

Refer to VESA VSIS

Standard V1R1

Rise time + Fall time

- 22 -

3.2.13.3. Support Timings

Actual Output

Input Timing
Vertical
Frequency (Hz)
70.08(N)

Dot Clock
Frequency (MHz)
25.17

Actual display
Resolution
1280x943

OK N.A Remark

640x350

Horizontal
Frequency (KHz)
31.47(P)

DOS

720x400

31.47(N)

70.08(P)

28.32

1280x1024

DOS

640x480

31.47(N)

60.00(N)

25.18

1280x1024

DOS

640x480

35.00(N)

67.00(N)

30.24

1280x1024

Macintosh

640x480

37.86(N)

72.80(N)

31.5

1280x1024

VESA

640x480

37.50(N)

75.00(N)

31.5

1280x1024

VESA

800x600

37.88(P)

60.32(P)

40.00

1280x1024

VESA

800x600

48.08(P)

72.19(P)

50.00

1280x1024

VESA

800x600

46.86(P)

75.00(P)

49.50

1280x1024

VESA

832X624

49.72(N)

74.55(N)

57.29

1280x1024

Macintosh

1024x768

48.36(N)

60.00(N)

65.00

1280x1024

VESA

1024x768

56.48(N)

70.10(N)

75.00

1280x1024

VESA

1024x768

60.02(P)

75.00(P)

78.75

1280x1024

VESA

1024X768

60.24(N)

74.93(N)

80.00

1280x1024

Macintosh

1152x864

67.50(P)

75.00(P)

108.00

1280x1024

VESA

1152x870

68.68(N)

75.06(N)

100.00

1280x1024

Macintosh

1152x900

61.80(N)

66.00(N)

94.50

1280x1024

SUN 66

1152x900

71.81(N)

76.14(N)

108.00

1280x1024

SUN

1280x1024

64.00(P)

60.00(P)

108.00

1280x1024

VESA

1280x1024

75.83(N)

71.53(N)

128.00

1280x1024

IBM1

1280x1024

80.00(P)

75.00(P)

135.00

1280x1024

VESA

1280x1024

81.18(N)

76.16(N)

135.09

1280x1024

SPARC2

1680x1050

75

60

162

1680x1050

VESA

Resolution

Note: P, N stands for Positive, Negative polarity of incoming H-sync/V-sync (input timing).
3.2.14. PANEL INSPECTION CRITERIA
Inspection Item

Specification

Line defect

Cant be seen

Bright Dot

<=2 dots
- 23 -

Green bright dots

<=2 dots

Dark dots

<=4 dots

Total dots defect

<=5 dots

Continuous Defect

Two continuous bright dots(vertical ,horizontal, oblique):<=1 pair

Exclude continuous green-green bright dots
Three or more continuous bright dots (vertical,
horizontal ,oblique):Not allowed
Two continuous dark dots(vertical ,horizontal, oblique):<=2 pairs
Three or more continuous dark dots(vertical, horizontal,
oblique):Not allowed
Distance between 2B dots:>=15mm
Distance between 2Ddots:>=15mm
Distance between B and D dot :>=10mm

- 24 -

3.3. Packing

- 25 -

4. Disassembly /Assembly
4.1. Exploded View

- 26 -

4.2. Disassembly /Assembly

- 27 -

- 28 -

- 29 -

- 30 -

5. Level 1 Cosmetic / Appearance / Alignment Service

5.1 Software / Firmware Upgrade Process
5.1.1. Hardware prepared:
a. Print Board (or not);

b.

I2CBoard.

Print Cord

I2C Board

And I2C Board Jump wire should follow J10 (short), J9 (open), J8/J7/J6/J5 (3 and 2 pin short)

Connected to print
cord and PC

Connected to Display
Signal Cable

- 31 -

If you have no print cord, you can insert I2C BD into print port on PC directly.

Connect to
LCD
Monitor
PC Print port

5.1.2. Software Prepare:

Please set up attached Myson ISP software.
Operation sequence as following:
a.

Open the execute file and enter into software operation surface.

- 32 -

b. Select MTV512M64 as your ISP Type

- 33 -

c. Click Create Security File and input commands

- 34 -

- 35 -

d. Click Load MCU File and select your object file

- 36 -

- 37 -

e. Follow the follow steps in turn

. link I2C BD & power cable & signal cable.

f. Click Run icon for updating firmware.

- 38 -

- 39 -

5.2. Alignment procedure (for function adjustment)

A. Preparation:
1.

Setup input timing ICL-605( 1280x1024@75Hz ), Pattern:5-Mosaic.

2.

Setup unit and keep it warm up at least 30 minutes.

B. Timing adjustment:
1. Enter factory setting area (press ENTER, MENU and then press SOFTPOWER).
2. Check the settings to following values:
Contrast = 50
Brightness = 90
Color = User Mode
Senseye mode = Standard
Language = English
Burn In =ON
Then, turn off the monitor power.
3. Turn on power enter user area.
C. Color balance adjustment:
1.

Enter factory setting area (press ENTER, MENU and then press SOFTPOWER).

2.

Setup input timings WS7(1280x1024@75Hz), Pattern:5-Mosaic.

3.

Setup Color mode User Mode.

4.

Press I-KEY( or Left key directly), and then OSD will show White Balance item and then press
ENTER button to do auto color.

- 40 -

D. Color adjustment:
1. Setup input timing ICL-605, white pattern.
2. Confirm auto color adjustment had already done.
3. Measure color temperature by Minolta CA-110 (or equivalent equipment).
4. Check the color temperature Bluish, Reddish & Normal. The color temperature specification as
follows:
White Balance
(Bluish, 9300K set on OSD)
White Balance
(Reddish, 5800K set on OSD)
White Balance
(sRGB, 6500K set on OSD)

X+Y+X+Y+X+-

0.283+(-) 0.015
0.297+(-) 0.015
0. 326+(-) 0.015
0. 342+(-) 0.015
0.313+(-) 0.015

Y+-

0. 329 +(-) 0.015

5. Setup input timing , 32 -Gray pattern.

To check if there are any abnormal display problems of preset timing modes .
- 41 -

Check the following preset timings with General pattern:

No.
1
2
3
4
5
6
7
8
9
10

Mode
720400 @ 70Hz
640480 @ 60Hz
640480 @ 75Hz
800600 @ 60Hz
800600 @ 75Hz
1024768 @ 60Hz
1024768 @ 75Hz
1152x864 @ 75Hz
12801024 @ 60Hz
12801024 @ 75Hz

H
31.468
31.469
37.500
37.879
46.875
48.363
60.023
67.500
63.981
79.976

V
70.8
59.940
75.000
60.317
75.000
60.004
75.029
75.000
60.020
75.025

6. Checking if the picture is no good, reject this monitor.

7. To check the power consumption by disabling burn-in mode setting
8. To clear user data and program complete DDC data to monitor by IIC bus communication.
E. Writing EDID file:
1.
2.
3.
4.
5.

Setup a PC with DDC card.

Connect PC to monitor with a D-sub(DVI) signal cable.
Please refer to the C212 for the correct EDID file.
Runs the writing program to write the EDID file into EEPROM .
Read EEPROM data and confirm it to match with the C212 document definition.

F. Command definition :

PC Host will send 0x7C IIC slave address and then following 4 bytes command
I2C Send Command
Byte1 Byte2 Byte3 Byte4 OK N.A. Remark
Write Contrast to MCU RAM
CA
55 Data cksum
Write Brightness to MCU RAM
CA
56 Data cksum
Write data to MCU RAM and
Write Red Gain to MCU RAM
CA
57 Data cksum
update the related register to
Write Green Gain to MCU RAM
CA
58 Data cksum
refresh the screen immediately.
Dont
store data to EEPROM.
Write Blue Gain to MCU RAM
CA
59 Data cksum
Read Contrast from MCU RAM
C3
55
XX cksum
Read Brightness from MCU RAM
C3
56
XX cksum
Read Red Gain from MCU RAM by color index C3
57
XX cksum
Read Green Gain from MCU RAM by color
index
C3
58
XX cksum
Base on current color index to
read back the right gain value.
Read Blue Gain from MCU RAM by color index C3
59
XX cksum
Write C1 (Bluish) R-Gain Data to EEPROM
AA
3C Data cksum
Write C1 (Bluish) G-Gain Data to EEPROM
AA
3D Data cksum
Write C1 (Bluish) B-Gain Data to EEPROM
AA
3E Data cksum
Write C2 (Normal) R-Gain Data to EEPROM
AA
4C Data cksum
Write C2 (Normal) G-Gain Data to EEPROM
AA
4D Data cksum
Write C2 (Normal) B-Gain Data to EEPROM
AA
4E Data cksum
Write C3 (Reddish) R-Gain Data to EEPROM
AA
5C Data cksum
Write C3 (Reddish) G-Gain Data to EEPROM
AA
5D Data cksum
Write C3 (Reddish) B-Gain Data to EEPROM
AA
5E Data cksum
Write User R-Gain Data to EEPROM
AA
6C Data cksum
Write User G-Gain Data to EEPROM
AA
6D Data cksum
- 42 -

Write User B-Gain Data to EEPROM

Write Cx(sRGB) R-Gain Data to EEPROM
Write Cx(sRGB) G-Gain Data to EEPROM
Write Cx(sRGB) B-Gain Data to EEPROM
Write Contrast to EEPROM
Write Brightness to EEPROM

AA
AA
AA
AA
AA
AA

Write C/T index to EEPROM

Write OSD-Hpos to EEPROM
Write OSD-Vpos to EEPROM

AA
AA
AA

6E
7C
7D
7E
92
93

94
95
96

Data
Data
Data
Data
Data
Data

cksum
cksum
cksum
cksum
cksum
cksum

AA
AA
AA

97
98
99

0~17 cksum
Data cksum
Data cksum

Write EEPROM Gamma index

Write OSD Transparency to EEPROM
Write OSD Rotation to EEPROM
Read C1 (Bluish) R-Gain data from EEPROM
Read C1 (Bluish) G-Gain data from EEPROM
Read C1 (Bluish) B-Gain data from EEPROM
Read C2 (Normal) R-Gain data from EEPROM
Read C2 (Normal) G-Gain data from EEPROM
Read C2 (Normal) B-Gain data from EEPROM
Read C3 (Reddish) R-Gain data from EEPROM
Read C3 (Reddish) G-Gain data from EEPROM
Read C3 (Reddish) B-Gain data from EEPROM
Read User R-Gain data from EEPROM
Read User G-Gain data from EEPROM
Read User B-Gain data from EEPROM
Read Cx (sRGB)R-Gain data from EEPROM
Read Cx (sRGB) G-Gain data from EEPROM
Read Cx (sRGB) B-Gain data from EEPROM
Read Contrast from EEPROM
Read Brightness from EEPROM

AA
AA
AA
A3
A3
A3
A3
A3
A3
A3
A3
A3
A3
A3
A3
A3
A3
A3
A3
A3

9A
9E
9F
3C
3D
3E
4C
4D
4E
5C
5D
5E
6C
6D
6E
7C
7D
7E
92
93

Data
Data
Data
XX
XX
XX
XX
XX
XX
XX
XX
XX
XX
XX
XX
XX
XX
XX
XX
XX

A3
- 43 -

94

cksum
cksum
cksum
cksum
cksum
cksum
cksum
cksum
cksum
cksum
cksum
cksum
cksum
cksum
cksum
cksum
cksum
cksum
cksum
cksum

Reserved for some model have

extra color temperature

1=C1/9300/Bluish,
2=C2/6500/sRGB/,
3=C3/5800/Reddish,
4=User, 5=Cx

1~4 cksum
Data cksum
Data cksum

Write Language to EEPROM

Write EEPROM OSD Timer
Write EEPROM Volume

Read C/T index from EEPROM

0=EN, 1=FR, 2=DE, 3=IT,

4=ES, 5=JA, 6=, 7=
(Also Update MCU RAM)
European version:
0=English, 1=French,
2=Deutsch, 3=Italian,
4= Espanol, 5= Polish,
6= Czech, 7= Hungarian,
8= Serbocroatian,
9= Romanian,
0A= Netherlands,
0B= Russian,
0C= Swedish, 0D= Protuguese

For model with Gamma curve

selection function

Reserved for some model have

extra color temperature

XX cksum

1=C1/9300/Bluish,
2=C2/6500/sRGB/,
3=C3/5800/Reddish,
4=User, 5=Cx

Read OSD-Hpos EEPROM

Read OSD-Vpos from EEPROM

A3
A3

95
96

XX cksum
XX cksum

Read Language from EEPROM

Read OSD Timer from EEPROM
Read Volume from EEPROM

A3
A3
A3

97
98
99

XX cksum
XX cksum
XX cksum

Read Gamma index from EEPROM

Read OSD Transparency from EEPROM
Read OSD Rotation from EEPROM
Change Color Temp. to C1/9300K/Bluish
Change Color Temp. to C2/6500K/sRGB
Change Color Temp. to C3/5800K/Reddish
Change Color Temp. to User
Change Color Temp. to Cx
Change Input Source to D-Sub
Change Input Source to DVI
On burn in mode

A3
A3
A3
CC
CC
CC
CC
CC
CD
CD
CE

9A
9E
9F
01
02
03
04
05
01
02
01

XX
XX
XX
XX
XX
XX
XX
XX
XX
XX
XX

cksum
cksum
cksum
cksum
cksum
cksum
cksum
cksum
cksum
cksum
cksum

Off burn in mode

Monitor is forced power saving
Monitor wake up from power saving
Change Sense-Eye mode to Standard
Change Sense-Eye mode to Movie1
Change Sense-Eye mode to Movie2
Change Sense-Eye mode to Photo
Set luminance sensor mode to Off
Set luminance sensor mode to Bright
Set luminance sensor mode to Moderate
Set luminance sensor mode to Dim
Increase ADC R-Offset2
Increase ADC G-Offset2
Increase ADC B-Offset2
Increase ADC R-Gain
Increase ADC G-Gain
Increase ADC B-Gain
Decrease ADC R-Offset2
Decrease ADC G-Offset2
Decrease ADC B-Offset2
Decrease ADC R-Gain

CE
CF
CF
C0
C0
C0
C0
C1
C1
C1
C1
AC
AC
AC
AC
AC
AC
AD
AD
AD
AD

XX*
01
XX*
00
01
02
03
00
01
02
03
23
24
25
33
34
35
23
24
25
33

XX
XX
XX
XX
XX
XX
XX
XX
XX
XX
XX
Data
Data
Data
Data
Data
Data
Data
Data
Data
Data

cksum
cksum
cksum
cksum
cksum
cksum
cksum
cksum
cksum
cksum
cksum
cksum
cksum
cksum
cksum
cksum
cksum
cksum
cksum
cksum
cksum

- 44 -

0=EN, 1=FR, 2=DE, 3=IT,

4=ES, 5=JA, 6=, 7=
(Also Update MCU RAM)
European version:
0=English, 1=French,
2=Deutsch, 3=Italian,
4= Espanol, 5= Polish,
6= Czech, 7= Hungarian,
8= Serbocroatian,
9= Romanian,
0A= Netherlands,
0B= Russian,
0C= Swedish, 0D= Protuguese

Change C/T immediately. And

store C/T index to EEPROM.

Reserved

Store data to EEPROM

XX* = Non 1 value
Store data to EEPROM

For model with Gamma curve

selection function

XX* = Non 1 value

Change Sense-Eye mode
immediately. And store the
index to EEPROM.
Change luminance sensor
mode immediately. And store
the index to EEPROM.

cksum
cksum
cksum
cksum
cksum
cksum
cksum
cksum
cksum
cksum

Decrease ADC G-Gain

Decrease ADC B-Gain
Read ADC R-Offset2
Read ADC G-Offset2
Read ADC B-Offset2
Read ADC R-Gain
Read ADC G-Gain
Read ADC B-Gain
User mode to factory mode
Auto Color (Offset1, Offset2, Gain)

AD
AD
AE
AE
AE
AE
AE
AE
1A
1B

34
35
23
24
25
33
34
35
5A
5A

Data
Data
XX
XX
XX
XX
XX
XX
XX
XX

Copy EDID Serial number to EEPROM

Factory mode to User mode
Clear user mode and factory recall
Write EDID data to MCU DDC RAM
Copy DDC RAM data to EEPROM
Drive WP pin to low to enable write DDC IC
Drive WP pin to high to disenable write function

1C
1E
1F
55
BB
55
BB

5A
5A
5A
NA
NA
NA
NA

XX cksum
XX cksum
XX cksum
NA
NA
NA
NA
NA
NA
NA
NA

Switch DDC bus to DVI-A DDC IC

44

NA

NA

Switch DDC bus to DVI-D DDC IC

Change Senseye Mode

33
C0

NA
0~3

NA
NA
XX cksum

Change Power Status

D0

Data

XX cksum

Change Language Type

D1

Data

XX ckssum

NA

For specified Industry

Customer model.
Store data to EEPROM
For MTV312 MCU type
For MTV312 MCU type
For stand alone DDC IC
For stand alone DDC IC
For input signal with multiinput source
For input signal with multiinput source
PowerOFF: Data=AA
PowerON: Data=Other Value
Asia: Data=AA
European: Data=Other Value

EEPROM Bank R/W (For Debug using only, not for Production Line Write EEPROM directly)
Read EEPROM Bank 0
Read EEPROM Bank 1
Read EEPROM Bank 2
Read EEPROM Bank 3
Write EEPROM Bank 0
Write EEPROM Bank 1
Write EEPROM Bank 2
Write EEPROM Bank 3

B0
B1
B2
B3
B8
B9
BA
BB

Address
Address
Address
Address
Address
Address
Address
Address

XX
XX
XX
XX
Data
Data
Data
Data

cksum
cksum
cksum
cksum
cksum
cksum
cksum
cksum

(For 24C08 type)

(For 24C08 type)

(For 24C08 type)

(For 24C08 type)

Note A: Byte4 (cksum) = Byte1 + Byte2 + Byte3

Note B: Data = The value write to MCU or EEPROM
Note C: XX = don't care, any value (<=0xFF).
When PC Host sends 0x7D command to MCU, MCU must return as following (2 bytes)
Return Code
Checksum error code
Normal return code
If normal return code is exact FCh
- 45 -

R-Byte1

R-Byte2

FC

AA

the above Byte3 (/data)

FC

FC

CF

6. Level 2 Circuit Board and Standard Parts Replacement

6.1 Block diagram
The G2000W consists of a LCD module with 4 lamps, a power board including an inverter, a control board,
and a LED board. The block diagram is shown as below.

- 46 -

6.2. Trouble Shooting Guide

- 47 -

- 48 -

- 49 -

- 50 -

6.3 Circuit Operation Theory

A-1.) Interface board diagram:

(a) Circuit operation theory:

A basic operation theory for the analog interface board is to convert input signal into digital RGB.
Analog RGB signals are converted to digital signals through ADC circuit.
The microprocessor RTD2549TD receives video data and optimizes the image automatically.
TSUMU5RHK integrated ADC/PLL and an Ultra-Reliable DVI compliant digital receiver to deliver a
high-quality solution for mainstream dual input monitors.
(b) IC introduction:

1.) DDC (Display Data Channel) function: We use DDC IC to support DDC/2B function. DDC data
is stored in 24C02(EEPROM). Those data related to LCD monitor specification. PC can read
them by SDA and SCL serial communication for IC communication for DDC2B.
2.) RTD2549TD IC: There are triple ADC(up to 200MHz ), LVDS transmitter ,Scaling, DIGITAL
VIDEO INPUT, and OSD functions in the RTD2549TD IC. Scaling IC is revolutionary scaling
engine, capable of expanding any source resolution to a highly uniform and sharp image,
combined with the critically proven integrated 8 bit triple-ADC and patented Rapid-lock digital
clock recovery system. It also support detect mode and DPMS control.
3.) EEPROM: We use 24C16 to store all the adjustable data and user settings and use 24C02 to store
D-SUB EDID data.
A-2.) Control board introduction:
There are 8 keys for user's control which includes Power i key, Menu/Enter, Exit, Down and Up keys.
The following descriptions are the introduction of these keys.
(1) Power : For monitor power turn on/off
(2)" Enter " key: For enter sub-menus or select items.
(3)Up/Plus key: For up select and increase adjustment
(4)Down/Minus key: For down select and decrease adjustment
(5)" Menu/Exit " key: Back to main menus (auto save), or leave OSD
(6)" i - key ": For auto adjust vertical position, phase, horizontal position and pixel clock.

- 51 -

A-3.) Power board diagram:

Rectifier and
filter

EMI Filter

Isolation power
transformer

PWM controller

Rectifier and filter

Switching element

Rectifier and filter

Inverter circuit

To panel

Audio circuit

Feedback Isolation

Fig.1
#1 EMI Filter

This circuit (Fig. 2) is designed to inhibit electrical and magnetic interference for meeting FCC,
VDE, VCCI standard requirements.

L4
2

L5
1

L3

TR601
L602

NTC 8OHM

C603
2200P

N3

3
19MH

N2

C604
2200P

300U
L601

C602
0.22U
L2

N1

Fig2

#2 Rectifier and filter

AC Voltage (90-264V) is rectified and filtered by BD601, C605 (See Fig 3) and the DC Output
voltage is 1.4*(AC input). (See Fig.3)

- 52 -

BD601
GSIB4A60-LF

E1
+ 1
1

4 -

C605
120U 450V
<Spec>

+
2

Fig.3
#3 Switching element and Isolation power transformer

When the Q601 turns on, energy is stored in the transformer. During Q601 turn-off
period, the stored energy is delivered to the secondary of transformer. R607, C607 and
D601 is a voltage-snubber circuit. R615 is current sense resistor to control output power.
(See Fig.4)
L605
E2
45 OHM

R607
68K J

C607
1000P K
T601

E4

10

D601
UF4007-LF
3

E5
L604
45 OHM

E3
1

D602
EGP10D
A

9
L608
4

45 OHM

G
Q601
2SK3530-01MR
5

8
350U

R615
0.22

Fig.4

#4 Rectifier and filter

D701,D702,C701,C702,C703 are used to produce DC output. (See Fig.5)

- 53 -

A1
J
A2
D701
Y G862C15RSC
A1
J
A2
R701
100
8
6
2

R702
100

D702
Y G862C15RSC

C704
1000P K

+
3

C701
470U 35V
RC1820

1
+

C702
470U 35V
RC1820

+
2

V-INVERTER

T601
1J.20273.081
1
10
9

C703
470U 35V
RC1820

C705
1000P K

Fig5

#5 PWM Controller

The PWM controller NCP1200A implements a standard current mode architecture.

With an internal structure operating at a fixed 60KHz.Where the switch time is
dictated by the peak current setting-point. When the current setting-point falls below a
given value. The output power demand diminish, the IC automatically enters the socalled skip cycle mode and provides excellent efficiency.

- 54 -

L605

E1

E2

+
2

L3
BD601
GSIB4A60-LF

C607
1000P K

A
C2

R603
18K

L604
45 OHM

R616
330K

~
P02

D603
1N4148

IC601

C611
47U 50V

CS

VCC

4
45 OHM

C606
47U 50V

A
ZD601
15V

D604
1N4148

R623
4.7

9
L608

P17
GND

DRV

C613 0.1U K

R612
47

Q601
2SK3530-01MR

5
R613
1K
R610

D605
1N4148

R619
18K

8
350U

R614
18K

R615
0.22

R617
1K

D602
EGP10D
A

+
2

E6

NCP1203AP60
1
ADJ
HV

NC

E3

R611
220

FB

10

D601
UF4007-LF

R609
330K

E5
N2

T601

E4

C1

+ 1

4 -

R607
68K J

R608
C605
330K
120U 450V
<Spec>

45 OHM

18K

C609
1000P J
P01

Fig.6

#6 Feedback circuit

PC123 is a photo-coupler and TL431 is a shunt regulation. They are used to detect the
output voltage change and be the primary and secondary isolation. When output
voltage changes, the feedback voltage will be compared and duty cycle will be
decided to control the correct output voltage. (See Fig.7)

- 55 -

R709

IC602

R701
1K

P01

330
R711
10K F

R710
10K

PC123FY 1

C711
0.1U K

IC702

LM 431A

R712
10K F

Fig.7

A-4.) Inverter Circuit Operation Theory

An Intelligent CCFL Inverter Controller --- OZ9938

The OZ9938 is a high-performance, cost-effective CCFL (Cold Cathode Fluorescent Lamp)

controller designed for driving large-size Liquid Crystal Display (LCD) applications requiring 2
to 6 CCFLs.
The OZ9938 provides two drive signals for most power conversion topologies while maintaining
high-efficiency operation. The PWM controller provides a soft-start operation, current and voltage
regulation, over-voltage and over-current protection, high drive capability and multiple dimming
functions (internal PWM or external PWM or analog dimming functions).
The controller converts unregulated DC voltages into a nearly sinusoidal lamp voltage and
current waveforms.
The control logic provides a regulated ignition voltage and appropriate protection features for overvoltage or over-current conditions. The OZ9938 offers a high level of integration, while maintaining
flexibility and high-efficiency operation that reduces external component heating, resulting in higher
reliability and longer CCFL life. The proprietary design technique provides a simple, low-cost system
solution.

Pin Assignment of OZ9938

- 56 -

IC801
1

2
R808

R809
33K

10K

C818
2.2U K
10V

4
5
6
7

R810
33K

PGND

VDDA

DRV2

TIMER

GNDA

+5VA

16
15

R812
34.8K F

14

C804
1U K

ZD805
6.2V

DRV1

DIM
ISEN

OZ9938

CT

SSTCMP

VSEN

LCT

OVPT

ENA

NC1

NC2

R811
3M F

13
12
11
10

C825
4700P J
C829
56P K

C826
470P J

C820
0.047U K

P08
P07

- 57 -

C823
220P J

Push-Pull Configuration

C827
1U Z

C801
330U 35V
RC1820

R814
33
1206
C806
2200P J

R815
33
1206

F1

C810
2200P J

T801

DRVA

Q808
2SK3702JS

C817
15P J

.
3

R829
C835
1000P

R837

10K

G
10 J

.
7

DRVB

.
1

F2
8

1J.26049.061
Q809
2SK3702JS

R830

R838

10K

G
10 J

Fig.1

Fig. 1 the Q808, Q809 and T801 form a Push-Pull configuration.

When Q808 turn on, then Q809 turn off
Q808 turn off, then Q809 turn on.
The result in T801 primary coil has an AC square waveform.
Certainly, the secondary of T801 will produce high voltage AC square waveform.
Through C817 filter capacitor, will output sin waveform. T802, C824 are also the same.

- 58 -

Feed-back Circuit

TP801

F1

TP802

R824
3M

C814
5P D

C817
15P J

K
C845 C815

.
3

R832
10K F

J
D809
BAV99
A1

(OPEN) 2700P J

D805
BAV70

A2

2062204102

R846
1K J

T801
6

CN801
1

TP803
TP804

CN802
1
2

F2
8

R819
3M

1
2
2062204102

1J.26049.061

R847
1K J

R820
4.7K F

P08

C837
0.033U K

R825
442

R827
442

P07
C819
0.22U M

R823
100K

Fig.2
Fig. 2 shows the feedback circuit consists of a lamp, R846, D809, R825, R827 and C837.
With the lamp current through D809, a half sin-waveform voltage signal is produced. We may get the Maximum
value through R825/R827/C837.
After OZ9938 gets the feedback voltage signal from PIN5, the duty of the PWM driver outputs is decided.

- 59 -

6.4 Spare Parts List

eSupport Guideline:
1. Please visit http: \\eSupport.BenQ.com/v2 and enter Document to see the details.
2. Please find LCD Monitor and choose G2400Wdownload.

Ship To Area
BenQ RO
BenQ RO

99 Part Number
9J.0CA72.ASx
9J.0CA72.ABx

Description
20W LCD MNT (G2000W-ASx)
20W LCD MNT (G2000W-ABx)

Category

Part Number

Description

LCDM
<ALT>
PCBA
PCBA
Mechanical
Mechanical
Mechanical
Mechanical
Mechanical
Dummy Packing
Dummy Packing
Dummy Packing
Dummy Packing

5F.LU1VP.011
5F.LU1BP.021
5E.0CA72.001
5E.0CA03.001
6K.0BH08.001
6K.0CA01.001
6K.0CA01.011
6K.0CA02.001
6K.0BH11.001
4D.0CA01.021
4G.0CA01.001
4G.0CA02.001
5K.0CA03.001
4J.0C401.001

LCDM 20W M201SP01-V1 AUO Z grade

LCDM 20W M201SP01-V1 AUO P grade
PCBA SPS BD AU Smart MI
PCBA CTRL BD MI G2000W
ASSY COLUMN G900W
ASSY BZL ABS T8100C G2000W (Silver)
ASSY BZL ABS 7054A G2000W (Black)
ASSY RC AUO SP DUAL G2000W
ASSY BASE W/P G900W
CTN C 538*134*446 CN G2000W
CSN R EPS G2000W
CSN L EPS G2000W
WIRE D-SUB+DVI 15/24/40P 175 MM
QSG 20L G SERIES

Dummy Packing

- 60 -

Appendix 1 Screw List / Torque

(A) STANDARD SCREW TORQUE SPEC.
ITEM

P/N

DESCRIPTION

MOUNTING
MATERIAL
METAL

TORQUE
(KG-CM)
5.00.6

M3*0.5

#2

M4*0.7

#2

HOLE SIZE Screw

(MM)
Head
#4-40
X

8F.205B4.019 SCRW MACH HEX #4-40*0.3" NI

8F.5A224.5R0 SCRW MACH FLAT M3*5L ZN

METAL

8F.XA356.6R0 SCRW TAP FLAT M4*6L B-ZN NYL

METAL

Side mount:30.6
Other: 40.6
9.01.0

METAL

11.01.0

M4*0.7

#2

8F.8A356.100 SCREW MACH FPH M4*10L B-ZN

NYL
8F.5A356.8R0 SCRW MACH FH M4*8L B-ZN NYL

METAL

9.01.0

M4*0.7

#2

6K.L7204.001 ASSY SCREW M4*10L FP527

METAL

11.01.0

M4*0.7

#2

METAL

9.01.0

M4*0.7

#2

METAL

9.01.0

M4*0.7

#2

6K.L8810.001 ASSY SCREW M4*8L FP726A NLK

ISU
6K.L8811.001 ASSY SCREW M4*6 FP726A NLK
ISU
(8F.5A456.6R0+4B.L7212.001)
8F.5A422.2R4 SCRW MACH FLAT-P M2*2.4L ZN

Plastic

1.00.1

1.40.05

#1

10

8F.VA512.4R0 SCRW TAP PH M2*4L NI

Plastic

1.00.2

1.60.05

#1

11

8F.XA213.8R0 SCRW TAP FLAT/PT M2.5*8L ZN

Plastic

4.00.5

2.00.05

#1

12

8F.WA314.8R0 SCRW TAP CAP M3*1.34P*8L B-ZN

PLASTIC

5.01.0

2.350.05

#2

13

8F.XA524.6R0 SCRW TAP FLT M3*6L NI

PLASTIC

4.50.5

2.350.05

#2

14

8F.XA314.8R0 SCRW TAP FLAT M3*1.34P*8L B-ZN

PLASTIC

4.50.5

2.350.05

#2

15

8F.XA326.100 SCRW TAP FLAT M4*10L B-ZN

Plastic

7.50.5

3.40.05

#2

16

8F.MA224.5R5 SCRW TAP FLAT-P M3*5.5L ZN

Metal

#2

17

8F.MA324.5R5 SCRW TAP FLAT-P M3*5.5L B-ZN

Metal

None tread8 2.680.03

10
Have tread:68
Aluminum:4~5
None tread8 2.680.03
10
Have tread:68
Aluminum:4~5
None tread8 2.680.03
10
Have tread:68
Aluminum:4~5
101.0
M4*0.7
2.60.03

#2

18

8F.00273.6R0 SCRW TAP PH F/10WSH M3*6L CZN

Metal

19

8F.VZ526.6R0 SCRW TAP FLAT+EXTM4*6L ZN-W

Metal

20

8F.00007.144

SCREW TAP CAP #4-40*10 ZN

- 61 -

Aluminum

3.30.3

#2

#2

#2

(B) SPECIAL SCREW TORQUE SPEC.

ITEM

P/N

DESCRIPTION

1
2

8F.00274.8R0
8F.00003.143

SCREW FPH TAP M3*8L NI

SCRW TAP PAN #4-40*3/8

MOUNTING
MATERIAL
Plastic
Aluminum

8F.VG434.4R0

SCRW TAP PAN F/WSH M3*4L C-ZN

METAL

8F.1A356.100

Metal

6K.L1G06.001

SCRW MACH PAN M4*10L B-ZN

NYLO
ASSY SCRW M4*12L L1740

8F.5A356.120

7
8
9

TORQUE
(KG-CM)
5.01.0
3.30.3
No thread810
Have thread:68
Aluminum:4~5

HOLE SIZE Screw

(MM)
Head
#2
2.350.05
#2
2.60.03
2.680.03

#2

11.01.0

M4*0.7

#2

METAL

11.01.0

M4*0.7

#2

SCRW MACH FHM4*12L B-ZN NYL

METAL

11.01.0

M4*0.7

#2

8F.PA526.8R0

SCREW TAP PAN M4*8L NI

PLASTIC

7.50.5

3.40.05

#2

8F.5A554.5R0

SCRW MACH FLAT M3*0.5P*5L NI N

METAL

Side mount:30.6
Other: 40.6

M3*0.5

#2

8F.EA524.6R0

SCRW TAP FH M3*6L NI

METAL

6.01.0

M3*0.5

#2

*SCREW QTYPE AND POSITION

REFERRED TO C328.
*NOTES:
1. (A)STANDARD SCREW TORQUE SPEC.
2. (B)SPECIAL SCREW TORQUE SPEC.
3. T: TAPPING SCREW.
4. M: MACHING SCREW.

D-SUB Connector
SCREW TORQUE SPEC.

SCREW D-SUB

SCREW TORQUE: 1.20.3

(KG-CM)

- 62 -

DVI Connector
SCREW TORQUE SPEC.

SCREW DVI

SCREW TORQUE : 1.20.3 (KGCM)

Appendix 2 Physical Dimension Front View and Side view

Fig. 1 Physical Dimension Front View and Side view

164.4

- 63 -