Issue #

Incident Date

Tool

Area / Product

3/18/2008 Unica

Unica

3/18/2008 Unica

Unica

3/26/2008 Informatica

Cashier Alerts

8 25/03/2008

Teradata

Summaries

9 22/03/2008
10 24/03/2008
11 24/03/2008

Informatica
Informatica
MSTR

Unica Interface
Unica Interface
EHP Reports

12 24/03/2008

Teradata

Campaign Deshboard

13 18/03/2008

Unica

Play Money Cycle Poke

14 21/03/2008

Unica

Campaign Execution

15
1/4/2008 Unica
16 31/03/2008
Disk Space on Dewey

Flowchart Error
Unica and Mstr server

17 30/03/2008
Teradata
18
1/4/2008 Unica

Campaign Reports
Unica

Affiliates
Alerts
Bets
Bingo
Bonus/Loyalty
Campaign
Cashier
Casino

Entity
EOL/IOG
ERP
Event Detection
Gammon
Hand Histories
Poker
Reconciliation
Summaries
Unica Tool
Unica Interface

Error

Severity

PP Monthly Reload Error.

High

Poker Play Money Cycle Issue

Junk Row getting inserted in Cotact_method
every day.

Low

DPTiS macro failed

High

Low

Production support:
S_M_T_STRONG_MAIL_FROM_WH_DELIMITE
D Failed
High
Strong Mail interface fix
High
R.A.02.1 : Monthly Performance Report issue
High
Some daily campaigns are marked as non daily

High

Currency Display Option set to Account currency

High

Production Support

High

Casino monthly newsletter issue : David was not

able to use run selected branch so can not trigger
unica interface
Medium
Disk was almost full
High
Cashier registered snail mail data not visible in
campaign reports
Medium
Production Work (not an error)

Description
Offer details in Email and Bonus didnt match. Email says bonus valid for 14 days while it actually is 7
days.
PlayMoney Players not receiving Day5 Email
A null value was getting selected everyday in the SQL statement and was getting inserted as *.

DPTiS macro failed

S_M_T_STRONG_MAIL_FROM_WH_DELIMITED Failed
Strong Mail interface fix
Masha's request, they have pulled two new attributes in the report which do not make sense
Some daily campaigns are marked as non daily
Currency Display Option set to Account currency
1: 21/03/2008 - Affiliate_Pokerlistings_080320 and Poker PPM VI VIP 0803201, 2: 22/03/2008
-PP_Monthly_reload_reminder, 3:24/03/2008 - Bingo_SAL_080320 and PCROULETTEINTRO
Casino monthly newsletter issue : David was not able to use run selected branch so can not trigger
unica interface
Disk space was almost full on Dewey.
Cashier registered snail mail data not visible in campaign reports
Addition and Removal of control group in Casino Daily Reload Campaign

Fix

Completed on Created By

Open
Schedule ids not configured to overcome skip rules. User issue. Informed
them to get the schedule ids reconfigured.
Changed the SQL to handle the null. Junk rows deleted.

Sudhir
Sudhir
3/27/2008 Anant

Changed the macro code

25/03/

Jagadeeshwar

Repository connection failure, fixed and reran

Added condition so that only records with SendMail_YN = 'Y' are picked

22/03/2008
24/03/2008

Rakesh
Rakesh
Rakesh

Update in table Aff_Campaign

24/03/2008

Rakesh

Changed it to Ref Currency

18/03/2008

Rakesh

executed as planned

24/03/2008

Rakesh

one of the Unica6 output box was still present in flowchart so it was behaving
strange. Removed the output then some chages.
moved some of installation files to ravan and Freed around 9GB

1/4/2008 Rakesh
31/03/2008
Rakesh

Inserted data in Player Bonus and some updates in Aff_Campaign_Cell

Done

31/03/2008
Rakesh
2/4/2008 Rakesh

Resource

Status

Rakesh

Open

Sudhir

Open

Root Cause

Arun/Anant Closed.

A null value was getting selected everyday in the SQL

statement and was getting inserted as *.

Rahul Jain

Closed

An old bug, which came to the fore only when a single user
logged on from 2 different cleint products using 2 different
user interfaces.

Rakesh
Rakesh
Rakesh

Closed
Closed
Open

Rakesh

Closed

Rakesh

Closed

Rakesh

Closed

Rakesh
Rakesh
Rakesh/Sud
hir
Rakesh

Closed
Closed
Closed
Open

Issue #

Date

Tool

Area/Product

Error

1 12/11/2007 Informatica Player

EOL load failed. Some players rejected

2 15/11/07

Teradata

Summaries

Bonus corrections not calculated properly in

summaries. In case of Poker corrections, it is
going as Casino corrections.

3 23/11/2007 Teradata

Summaries

Data in DPS and DPTiS didnt match

4 25/11/07

Informatica Player

Some player who signed up on 30th October

landed in Player on 1st nov instead of 31st Oct

Reason
New mapping created for loading Languages. There were
some duplicates in language code, which rejected players
load
In Summary queries, all the corrections are going in Casino
Bonus Correctons. In case of Noble poker and Fair poker,
there is no casino bonus. These reverses making net casino
revenue more than gross casino revenue when we check
revenue at Product level
There are some new games added in EOL which didnt made
into Game_variant. There was a mapping to load game
variants, but the mapping is pointing to Dev

Unknown

Fix
Language mapping removed from the load. Deleted duplicate records in
language code.

Update DPS Queries to differentiate Bonus Correction and Poker Bonus

Correction
Change the connection string to Prod. There is a join on Game_type,
need to change that to left outer so that summaries will not be effected
in case of new games.

Reload the data for the missing players.

Created By

Resource

Status

Prasad

Jags

Done

Prasad

Rahul Jain

Done

Prasad

Prasad

Done

Prasad

Jags

Done