ABC Company

EMPLOYEE SATISFACTION SURVEY

Questionnaire

Key: 1. Strongly Disagree

2. Disagree

3. Neither Agree Nor Disagree

ABC is innovative in developing new ways to improve its operations

I-b

ABC's image is that of a high quality company

I-c

ABC performs its business operations to a high standard

I-d

Our policies are well developed and organized

I-e

ABC has good potential to grow and expand further

Organizational Design

II-a

ABC vision, goals and objectives are clear to me

II-b

Roles and responsibilities within my department are understood

II-c

Clear reporting structures have been established

II-d

Employees at ABC have the right skills and knowledge to perform their jobs

II-e

ABCs organizational structure offers enough career growth opportunities

III

Individual Job Characteristics

III-a

I am satisfied with my current job responsibilities

III-b

My skills and abilities are fully utilized in my current job

III-c

My performance is fairly evaluated and adequately rewarded

III-d

I feel that my job is challenging enough to keep me motivated to perform better

III-e

My work adds value to the organization

IV

Co-worker Relations

IV-a

I feel my input is valued by my peers

IV-b

Knowledge and information sharing is common in ABC

IV-c

Employees consult each other when they need support

IV-d

Individuals appreciate the personal contributions of their peers

IV-e

When disagreements or conflicts occur they are addressed promptly and resolved

5. Strongly Agree

Company

I-a

II

4. Agree

Immediate Supervisor

V-a

My supervisor makes sure that I have clear goals to achieve

V-b

My supervisor provides ample feedback which is helpful in getting ahead in my career

V-c

My supervisor appraises me fairly for the work that I do

V-d

My supervisor's attitude is positive, unbiased, respectful and polite towards me

V-e

My supervisor listens to my suggestions and problems

EMPLOYEE SATISFACTION SURVEY

VI

Management

VI-a

My department focuses on fixing the problems rather than finding someone to blame

VI-b

ABC management sets high standards of excellence

VI-c

ABC management treats employees fairly and with respect

VI-d

My manager's attitude is positive, unbiased, respectful and polite towards me

VI-e

The relationship between my manager and the departments employees is good

VII

Culture/Work Environment/Work-Life Balance

VII-a

Level of trust between bosses and subordinates is high

VII-b

I am able to balance work priorities with my personal life

VII-c

Employee morale is good in the department

VII-d

Employees speak highly about ABC

VII-e

People often socialize with each other after work hours

VIII

Work Processes

VIII-a

I am encouraged to be "part of the solution" and feel valued

VIII-b

Everyone in the department takes responsibility for actions and does not blame others

VIII-c

Work tasks are completed on time

VIII-d

Employees are provided training & development opportunities

VIII-e

Decision making is quick in ABC

IX

Communication

IX-a

I am informed about the changes that affect me in ABC

IX-b

I know what is expected of me in my job

IX-c

I have easy access to my supervisor all the time for any discussions

IX-d

My manager follows an open door policy and is accessible to me all the time

IX-e

I am involved in decisions that affect my work

Employee Satisfaction

X-a

Considering everything, I am satisfied at ABC

X-b

I am interested in the work that I do

X-c

In my opinion, my managers decisions are fair and transparent

X-d

I do not worry about losing my job

X-e

I would advise others to join ABC

XI

Training & Career

XI-a

I get the training I need to do my current job well

XI-b

I am given an opportunity to improve my skills for future roles

XI-c

I believe there are a variety of ways for me to develop my career at ABC

XI-d

Job promotions in ABC are fair and reasonable

XI-e

I have the opportunity to progress within ABC if I meet my objectives

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EMPLOYEE SATISFACTION SURVEY

XII

Recognition & Respect

XII-a

Good work is usually rewarded at ABC

XII-b

I receive enough recognition for the work that I do

XII-c

Employees in ABC are treated with respect

XII-d

I am free to express my opinions without worrying about negative reactions

XII-e

My opinion is appreciated by my manager

XIII

Teamwork

XIII-a

The divisions/departments in ABC work together to achieve a common goal

XIII-b

The people I work with (in my department) cooperate to get the work done

XIII-c

The meetings that I have with my co-worker/supervisor help me get my job done

XIII-d

My manager plays an important role in achieving the departments results

XIII-e

The teamwork is very good in ABC

XIV

Compensation & Benefits

XIV-a

I am paid appropriately for the work that I do

XIV-b

ABC's current salary structure has a positive effect on employee productivity

XIV-c

I am satisfied with the yearly increase in compensation

XIV-d

ABC's salaries and benefits, as a total, are competitive with the market

XIV-e

The range of benefits offered by ABC meets my requirements

XV

Equality

XV-a

I believe that rewards at ABC are given fairly and on merit

XV-b

Everyone at ABC does his/her share of work

XV-c

ABC is committed to ensuring equal opportunities for all employees

XV-d

I feel everyone is respected and treated fairly in my department

XV-e

There is no discrimination or preferential treatment in ABC

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EMPLOYEE SATISFACTION SURVEY

GENERAL INFORMATION ABOUT YOURSELF

Age
1

Less than 30

2
3

31-40
41-50

Over 50

Position
1
2
3
4
5
6
7
8
9
10
11
12

How long have you been associated with ABC?

1

Less than 2 years

2 - 5 years

5 - 15 years

15 - 25 years

More than 25 years

Place of work
1
2
3
4
5
6
7
8
9
10
11
12
13
14

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EMPLOYEE SATISFACTION SURVEY

YOUR VALUABLE COMMENTS

Please write any additional comments (including items not covered in this survey) in the space
provided below.

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