Uber Overview

Uber Overview
Uber has found a strong product-market fit with its world-changing service,
but were still inventing our business every day. Were seeking site
coordinators to help build a global network of in-person driver-partner support
centers.

Ubers driver-partners are our most important customers, and were building
a best-in-class customer service experience for them. Uber Activation Centers
(UACs) help new partners get on the road for the first time, build engagement
with the platform over time, and provide a home base for the driver
community.

The Activation Center Coordinator is responsible for managing day-to-day

operations of the Center, and leading a team of Representatives. In this role,
you will lead Representatives by example on how best to build Ubers
relationship with partners, support their operational needs. and manage the
day-to-day operations of the UAC.
Job Description

RESPONSIBILITIES:

Support the Representatives as a subject matter expert on a per interaction

basis
Handle escalations of more difficult support interactions
Work with the Activation Center Manager to build out schedules, record
attendance, and aid in the general administration of Representatives.
Train, coach, and guide Representatives to drive quality and efficiency
metrics
Help with facility issues such as supplies, utilities, and branding
Improve processes on behalf of Representatives and partners

Actively contribute to the Uber Activation Center through project work

BACKGROUND:

Must have have a Bachelors degree with 1-3 years of relevant experience
Demonstrated background in solving complex customer problems
Customer support team management experience strongly preferred
Previous experience with customer support or experience with Zendesk is a
nice bonus, but not required
A problem solver. Youre ready to tackle complex customer problems without
hesitation.
A mentor. You're able to guide and coach your team to improve performance
effectively.
Independant. Youre ready to manage a PSC while balancing multiple
priorities.
Analytical. You use metrics and data to guide and drive your decisions.

Perks

PERKS:
Employees are given Uber credits every month
Opportunity to help shape the future of the Uber Activation Center at Uber.
The rare opportunity to change the world such that everyone around you is
using the product you built. Were not just another social web app, were
moving real people and assets and reinventing transportation and logistics
globally.
Sharp, motivated co-workers in a fun office environmen