Sunteți pe pagina 1din 21

$EGRQ+HUQDQ=DYDOD3HUH]

DEh>dE/^
'ZhW>^

,W
>>

0DQXDOGHWpFQLFDVJUXSDOHV

$EGRQ+HUQDQ=DYDOD3HUH]

8QLYHUVLGDG$ELHUWD\D'LVWDQFLDGH0p[LFR
'HVDUUROOR&RPXQLWDULR
7HUFHUVHPHVWUH
7pFQLFDV\WiFWLFDVJUXSDOHV
 '&77*% 

8QLGDG
0DQXDOGHWpFQLFDVGHJUXSR
$EGRQ+HUQDQ=DYDOD3HUH]
/LVVHWWH%DODQ]DU/ySH]
&DQF~Q4XLQWDQD5RR
GH0D\RGH


0DQXDOGHWpFQLFDVJUXSDOHV

Tabla de contenido
Introduccin.0
Objetivos..0
Tcnicas de presentacin y conocimiento............0
Baile de presentacin....0
La telaraa...2
Yo soy......3
Cuestionario Curioso....4
Philips 66....5
Tcnicas para mejorar la comunicacin....6
Saludos mltiples..7
Dialogo dibujado...8
Mirndonos a los ojos..9
Contar historias...10
Tcnicas para mejorar la creatividad.................11
Aposento...11
Brainstorming...12
La sintica....13
Tcnicas para mejorar la cooperacin.14
Mi creacin...14
Casa, rbol, perro15
Rompecabezas16
Referencias..17

$EGRQ+HUQDQ=DYDOD3HUH]

/
(OGHVDUUROODGRUFRPXQLWDULRUHTXLHUHWUDEDMDUFRQJUXSRV\HQDOJXQRVFDVRVGHEHUi
PHMRUDUODGLQiPLFDSUHVHQWHHQHVRVJUXSRV\GHEHUiLQWHUYHQLUFRQWpFQLFDVTXH
SHUPLWDQORJUDUORVREMHWLYRVTXHVHSURSRQH
(QHOSUHVHQWHPDQXDOVHSUHVHQWDQVHLVWpFQLFDVUHVXOWDGRGHXQDLQYHVWLJDFLyQ
GRFXPHQWDO\DGHPiVODVUHYLVDGDVHQHOFRQWHQLGRQXFOHDUGHODDVLJQDWXUD
7pFQLFDV\WiFWLFDVJUXSDOHV


K
/RJUDUXQDUHFRSLODFLyQGHWpFQLFDV~WLOHVSDUDHOSULPHUPRPHQWRHQHOTXHVHHVWi
FRQIRUPDQGRHOJUXSR
([SRQHUGHPDQHUDFODUDODUHDOL]DFLyQUHFXUVRVPDWHULDOHV\WLHPSRTXHUHTXLHUH
FDGDXQD
&DWHJRUL]DUVHLVWpFQLFDVUHVXOWDGRGHXQDLQYHVWLJDFLyQGRFXPHQWDO

d
(VWDVWpFQLFDVSHUPLWLUiQTXHORVPLHPEURVGHOJUXSRVHLQWHJUHQ\ORJUDQXQD
FRPXQLFDFLyQHQWUHHOORVORJUDGRHOLPLQDUHOJUDGRGHHVWUpVTXHWLHQHQORV
LQGLYLGXRVDOLQLFLDUXQJUXSR(VWDVWpFQLFDVSHUPLWLUiQSRWHQFLDOL]DUHOWUDEDMRGHO
JUXSRGHELGRDOFRQRFLPLHQWRTXHORVPLHPEURVGHHVWHORJUDUDQHQWUHVt

d
'HVFULSFLyQ

2EMHWLYRV
,QGLFDFLRQHV

%DLOHGHSUHVHQWDFLyQ

(VWDWpFQLFDHVDGHFXDGDFXDQGRORVPLHPEURVGHOJUXSRHVWiQ
DSXQWRGHFRQRFHUVH$GHPiVGHVHQWDUODVEDVHVSDUD
FRPHQ]DUHOWUDEDMRFRQHOJUXSRSHUPLWHFRQRFHUODRSLQLyQTXH
WLHQHQVREUHDOJ~QDVSHFWRHQSDUWLFXODUVREUHHOFXDOVHYDD
WUDEDMDUGXUDQWHHOFXUVRRDFWLYLGDG
4XHORVPLHPEURVGHOJUXSRVHFRQR]FDQDSDUWLUGHDFWLYLGDGHV
DILQHVREMHWLYRVFRPXQHVRLQWHUHVHVHVSHFtILFRV
D  6HSODQWHDXQDSUHJXQWDHVSHFtILFDFRPRSRUHMHPSOR
4XpHVORTXHPiVOHJXVWDGHOWUDEDMRTXHUHDOL]D"OD
UHVSXHVWDGHEHVHUEUHYHSRUHMHPSOR3UHSDUDUHO
WHUUHQRSDUDODVLHPEUDR4XHHVWR\HQFRQWDFWRFRQOD
JHQWHR4XHPHSHUPLWHVHUFUHDWLYRHWFpWHUD
E  (QHOSDSHOFDGDXQRHVFULEHVXQRPEUH\ODUHVSXHVWDD
ODSUHJXQWDTXHVHGLR\VHSUHQGHFRQPDVNLQJWDSHR
DOILOHUHVHOSDSHOHQHOSHFKRRHQODHVSDOGD
F  6HSRQHODP~VLFD\DOULWPRGHHVWDVHEDLODGDQGR
WLHPSRSDUDLUHQFRQWUDQGRFRPSDxHURVTXHWHQJDQ
UHVSXHVWDVVHPHMDQWHVRLJXDOHVDODVSURSLDVG
&RQIRUPHVHYDQHQFRQWUDQGRFRPSDxHURVFRQ
UHVSXHVWDVDILQHVVHYDQFRJLHQGRGHOEUD]R\VH
FRQWLQ~DQEDLODQGR\EXVFDQGRQXHYRVFRPSDxHURVTXH
SXHGDQLQWHJUDUDOJUXSR

0DQXDOGHWpFQLFDVJUXSDOHV

$EGRQ+HUQDQ=DYDOD3HUH]

PDWHULDOHV
7LHPSR

G  &XDQGRODP~VLFDSDUDVHDQDOL]DFXiQWRVJUXSRVVH
KDQIRUPDGRVLKD\PXFKDVSHUVRQDVVRODVVHGDQXQD
VHJXQGDRSRUWXQLGDGSDUDTXHWRGRVHQFXHQWUHQDVX
JUXSRI8QDYH]TXHODPD\RUtDVHKD\DIRUPDGRHQ
JUXSRVVHSDUDODP~VLFD\VHGDXQFRUWRWLHPSRSDUD
TXHLQWHUFDPELHQHQWUHVtHOSRUTXpGHODVUHVSXHVWDVGH
VXVWDUMHWDVJ3UHVHQWDFLyQHQSOHQDULR(OJUXSR
H[SRQHHQSOHQDULDVREUHODEDVHGHTXpDILQLGDGVH
FRQIRUPyFXDOHVODLGHDGHOJUXSRVREUHHOWHPD 3RU
HMHPSORSRUTXpHVRHVORTXHPiVOHJXVWDGHVX
WUDEDMRHWFpWHUD \HOQRPEUHGHVXVLQWHJUDQWHV/RV
FRPSDxHURVTXHHVWiQVRORH[SRQHQLJXDOPHQWHVX
UHVSXHVWD
8QDKRMDGHSDSHOSDUDFDGDSDUWLFLSDQWHOiSLFHVDOILOHUHVR
PDVNLQJWDSHDOJRSDUD
KDFHUUXLGR5DGLRFDVHWHUDWDPERURXQSDUGHFXFKDUDV
0LQXWRV


,OXVWUDFLyQ%DLOHGHSUHVHQWDFLyQ

0DQXDOGHWpFQLFDVJUXSDOHV

$EGRQ+HUQDQ=DYDOD3HUH]

d
'HVFULSFLyQ

2EMHWLYRV
,QGLFDFLRQHV

PDWHULDOHV
7LHPSR

(VUHFRPHQGDEOHDOLQLFLDUHOWUDEDMRFRQXQJUXSRGHUHVLHQWH
LQWHJUDFLyQ&UHDUXQFOLPDGHFRQILDQ]D\GHGLVWHQVLyQ(O
IDFLOLWDGRUGHEHDGYHUWLUDORVSDUWLFLSDQWHVODLPSRUWDQFLD
GHHVWDUDWHQWRVDODSUHVHQWDFLyQGHFDGDXQRSXHVQRVH
VDEHDTXLpQYDDODQ]DUVHODEROD\SRVWHULRUPHQWHGHEHUi
UHSHWLUORVGDWRVGHOODQ]DGRU'HEHSUHRFXSDUVHSRUTXHODV
LQVWUXFFLRQHVVHDQELHQFRPSUHQGLGDVSRUORVSDUWLFLSDQWHV
x 3HUPLWLUTXHORVPLHPEURVGHOJUXSRVHFRQR]FDQ
x 3HUPLWLUODLQWHJUDFLyQGHORVPLHPEURVDOJUXSR
D  (OIDFLOLWDGRUOHHQWUHJDDXQRGHHOORVODERODGHFRUGHO
HVWHWLHQHTXHGHFLUVXQRPEUHSURFHGHQFLDWLSRGH
WUDEDMRTXHGHVHPSHxDLQWHUpVGHVXSDUWLFLSDFLyQ
H[SHFWDWLYDVVREUHHOFXUVRRDFWLYLGDGHWFpWHUD
E  (OTXHWLHQHODERODGHFRUGHOWRPDODSXQWDGHOPLVPR\
ODQ]DODERODDORWURFRPSDxHURTXLHQDVXYH]GHEH
SUHVHQWDUVHGHODPLVPDPDQHUD/XHJRWRPDQGRHO
KLORODQ]DODERODDRWUDSHUVRQDGHOFtUFXOR
F  /DDFFLyQVHUHSLWHKDVWDTXHWRGRVORVSDUWLFLSDQWHV
TXHGDQHQOD]DGRVHQXQDHVSHFLHGHWHODGHDUDxD
G  8QDYH]TXHWRGRVVHKDQSUHVHQWDGRTXLHQVHTXHGy
FRQODERODGHEHUHJUHViUVHODDTXHOTXHVHODHQYLy
UHSLWLHQGRORVGDWRVSRUHVDSHUVRQDHVWH~OWLPRKDFHOR
PLVPRGHPDQHUDTXHODERODYDUHFRUULHQGRODPLVPD
WUD\HFWRULDSHURHQVHQWLGRLQYHUVRKDVWDUHJUHVDUDO
FRPSDxHURTXHLQLFLDOPHQWHODODQ]R
%RODGHFRUGHORXQRYLOORGHODQD
0LQXWRV














/DWHODUDxD

,OXVWUDFLyQ/DWHODUDxD

0DQXDOGHWpFQLFDVJUXSDOHV

$EGRQ+HUQDQ=DYDOD3HUH]

d
'HVFULSFLyQ

2EMHWLYRV

,QGLFDFLRQHV

PDWHULDOHV
7LHPSR

<RVR\

7pFQLFDDGHFXDGDSDUDXQJUXSRTXHQRVHFRQRFHHQDEVROXWR
&DGDSDUWLFLSDQWHHVFULEHHQXQSDSHOTXLQFHIUDVHVFRQHO
HQFDEH]DGR<RVR\+DGHVHUFRPSOHWDGDSRUFDGD
SDUWLFLSDQWHFRPRORGHVHHFRQVLQFHULGDG\VLQVHUIRU]DGRD
FRPSOHWDUHOQ~PHURWRWDOGHIUDVHV8QDYH]HVFULWDVGLFKDV
IUDVHVFDGDPLHPEURODVOHHDOJUXSR\FRPHQWDVREUHVtPLVPR
ORTXHTXLHUD/RVGHPiVPLHPEURVHVFXFKDQ\HPLWHQ
FRPHQWDULRVTXHGHVHHQ
x,QLFLDUODSUHVHQWDFLyQGHORVPLHPEURVGHOJUXSRGDQGRD
FRQRFHUDOJXQRVDVSHFWRVGHVXSHUVRQDOLGDG
x/RVSDUWLFLSDQWHVSHUFLEHQORTXHWLHQHQHQFRP~Q\
FRPSUREDUTXHFRPSDUWHQHOHPHQWRVDILQHVDVXLGHQWLGDG
VRFLDO
x3URSLFLDUXQFOLPDFiOLGRHQWUHORVPLHPEURVGHOJUXSR

7pFQLFDDGHFXDGD DSHUVRQDV \TXHLQLFLDVXDFWLYLGDG


JUXSDO
(OFRRUGLQDGRUGHEHPDQWHQHUHOLQWHUpVGHORVSDUWLFLSDQWHV
FUHDQGRXQFOLPDFRUGLDO\GHVLQFHULGDGHQODVUHVSXHVWDV
(OFRRUGLQDGRUGHEHH[SOLFDUTXHQRKDQGHUHVSRQGHUORTXH
QRTXLHUDQ\TXHODLQIRUPDFLyQTXHSURSRUFLRQHQKDGHVHU
DTXpOODTXHHVWpQGLVSXHVWRVDSURSRUFLRQDUVLQVHQWLUVHSDUD
QDGDREOLJDGRV

3DSHO\OiSL]SDUDFDGDSDUWLFLSDQWH
0LQXWRV











,OXVWUDFLyQ7pFQLFD<RVR\




0DQXDOGHWpFQLFDVJUXSDOHV

$EGRQ+HUQDQ=DYDOD3HUH]

d
'HVFULSFLyQ

2EMHWLYRV
,QGLFDFLRQHV

PDWHULDOHV
7LHPSR

&XHVWLRQDULRFXULRVR

&RQHVWDWpFQLFDVHDXPHQWDHOFRQRFLPLHQWRPXWXRGHORV
PLHPEURVDFDGDPLHPEURVHOHSURSRUFLRQDHOVLJXLHQWH
FXHVWLRQDULR(OFRRUGLQDGRUOHVGLFHYDQDUHVSRQGHUHVWH
FXHVWLRQDULRWLHQHQTXHEXVFDUHQWUHORVLQWHJUDQWHVDXQ
PLHPEURTXHUH~QDODVFDUDFWHUtVWLFDVTXHVHSLGHQHQFDGDtWHP
GHOFXHVWLRQDULRVHSXHGHQPRYHUSRUWRGDODVDOD\KDFHUODV
SUHJXQWDVGHEHQLQWHQWDUQRUHSHWLUQRPEUHVHLQWHQWDUKDEODU
FRQWRGRVORVPLHPEURVGHOJUXSR
8QDYH]TXHORVPLHPEURVGHOJUXSRKDQFRQWHVWDGRHO
FXHVWLRQDULRVHSDVDDODVHVLyQILQDOFRQWRGRHOJUXSR&DGD
PLHPEURGHOJUXSRFRPHQWDORTXHPiVOHKDOODPDGRODDWHQFLyQ
GHOFXHVWLRQDULR3DUDILQDOL]DUVHYDORUDODWpFQLFD\VHKDFHQ
ORVFRPHQWDULRVILQDOHV
3URSLFLDUHOFRQRFLPLHQWRPXWXRHQWUHORVPLHPEURVGHOJUXSR
&UHDUXQFOLPDUHODMDGRTXHIDYRUH]FDODLQWHUDFFLyQHQHOVHQR
GHOJUXSR
D  (OFRRUGLQDGRUGHEHUiFUHDUHOFXHVWLRQDULRSURSLRSDUD
ODVLWXDFLyQ
E  &RQHVWDWpFQLFDDOVHUSRFRLQWUXVLYDVHSXHGH
SURSLFLDUHOFRQRFLPLHQWRPXWXRVLQTXHORVSDUWLFLSDQWHV
VLHQWDQTXHKDQLQYDGLGRVXLQWLPLGDG
F  (VXQDWpFQLFDPX\YiOLGDSDUDODSULPHUDVHVLyQVLORV
PLHPEURVGHOJUXSRQRVHFRQRFHQ
+RMDGHFXHVWLRQDULR\OiSL]SDUDFDGDSDUWLFLSDQWH
0LQXWRV


,OXVWUDFLyQ&XHVWLRQDULRFXULRVR


0DQXDOGHWpFQLFDVJUXSDOHV

$EGRQ+HUQDQ=DYDOD3HUH]

d
'HVFULSFLyQ

2EMHWLYRV
,QGLFDFLRQHV

PDWHULDOHV
7LHPSR

7pFQLFD3KLOLSV

(OFRRUGLQDGRUH[SOLFDODWpFQLFDLQGLFDODDJLOLGDGFRQTXH
GHEHQWUDEDMDUORVJUXSRVFDGDVXEJUXSRGHEHQRPEUDUXQ
FRRUGLQDGRUTXHGLULMD\XQVHFUHWDULRTXHDQRWHODFRQFOXVLyQ
&DGDPLHPEURH[SRQHVXRSLQLyQGXUDQWHXQPLQXWRHO
FRRUGLQDGRUSLGHDOVHFUHWDULRTXHOHDODVFRQFOXVLRQHVGHFDGD
JUXSRGHVHUSRVLEOHVUHJtVWUHODVHQXQSL]DUUyQSDUDTXHHO
JUXSRVHHQWHUHGHODVGLYHUVDVRSLQLRQHV'HHVWRVLQIRUPHVVH
GHGXFHODFRQFOXVLyQJHQHUDO
2EWHQHUODSDUWLFLSDFLyQGHWRGRVORVPLHPEURVGHOJUXSR
2EWHQHUXQDVROXFLyQGHPRFUiWLFDGHOJUXSRDQWHXQSUREOHPD
D  6HLVPLQXWRVSDUDODGLVFXVLyQXQPLQXWRSRUSHUVRQD
E  6DODJUDQGHGRQGHSXHGDQFRORFDUVHORVVXEJUXSRV
F  8QJUXSRJUDQGHVHGLYLGHHQJUXSRVSHTXHxRVGHVHLV
SHUVRQDVSDUDGLVFXWLUGXUDQWHVHLVPLQXWRVXQWHPD\
OOHJDUDXQDFRQFOXVLyQ'HODLQIRUPDFLyQGHORV
VXEJUXSRVVHH[WUDHODFRQFOXVLyQJHQHUDO
3DSHOOiSL]SDUDFDGDVHFUHWDULRXQDSL]DUUDPDUFDGRUHV
0LQXWRV


,OXVWUDFLyQ7pFQLFD3KLOOLSV





0DQXDOGHWpFQLFDVJUXSDOHV

$EGRQ+HUQDQ=DYDOD3HUH]

d
/DFRPXQLFDFLyQFRPRXQSURFHVRVRFLDOGHWUDQVPLVLyQGHLQIRUPDFLyQGRQGHH[LVWH
XQHPLVRU\XQUHFHSWRUHVVXVFHSWLEOHDIDOODVGHELGRDGLIHUHQWHVEDUUHUDVGHOD
FRPXQLFDFLyQWDOHVFRPRItVLFDVSVLFROyJLFDVDPELHQWDOHVFXOWXUDOHVVHPiQWLFDV
DGPLQLVWUDWLYDVILVLROyJLFDVHQWUHRWURVIDFWRUHVHVSRUHVRTXHDOJXQDVWpFQLFDV
RULHQWDGDVDPHMRUDUODFRPXQLFDFLyQHQHOJUXSRVHUiQGHJUDQD\XGDSDUDHO
GHVDUUROODGRUFRPXQLWDULR\SURSyVLWRV
$FRQWLQXDFLyQVHSURSRQHQ QXPHUR WpFQLFDVTXHD\XGDUtDQDPHMRUDUOD
FRPXQLFDFLyQHQHOJUXSR\GHQFXHQWDGHOYDORUTXHWLHQHODFRPXQLFDFLyQHQWUHODV
SHUVRQDV\ODVRFLHGDGHVWDVWpFQLFDVQRVGDQHOHPHQWRVEiVLFRVSDUDUHIOH[LRQDU\
GLVFXWLUVREUHFyPRIXQFLRQDHOSURFHVRGHODFRPXQLFDFLyQ










(OKRPEUHUHTXLHUHGHORWUR
FRPRIRUPDGHUHFRQRFLPLHQWR
\GLIHUHQFLDFLyQGHOUHVWRGH
ORVVHUHVKXPDQRV(QHVH
LQWHUFDPELRODFRPXQLFDFLyQ
OHKDSHUPLWLGRLQWHJUDUVHHQ
VRFLHGDGDWUDYpVGHOD
FRQYLYHQFLDGLDULD\DTXHFRQ
HODLVODPLHQWRTXHGDUtD
VXPHUJLGRHQXQHVWDWLVPR
VRFLDOLQWHOHFWXDO\FXOWXUDO
OLPLWDQGRVXLQGLYLGXDOLGDG
FUHDGRUD\SHQVDQWH

,OXVWUDFLyQ&LFORGHODFRPXQLFDFLyQ

(QVXGHILQLFLyQPiVDPSOLD
ODFRPXQLFDFLyQHVXQSURFHVR
GLQiPLFRGHLQWHUDFFLyQVRFLDO
GHFDUiFWHUYHUEDORQRYHUEDO
PHGLDQWHHOFXDOHOHPLVRU
WUDQVPLWHLQIRUPDFLyQDO
UHFHSWRUFRQXQREMHWLYR
GHWHUPLQDGR\FRQVLJQLILFDGRV
DFHSWDGRVVRFLDOPHQWHSDUD
H[SOLFDUKHFKRVRIHQyPHQRV
SURGXFLGRVSXGLHQGRLQIOXLU
FRQ\VLQLQWHQFLyQHQHO
FRPSRUWDPLHQWRGHODV
SHUVRQDV
,OXVWUDFLyQ'LIHUHQWHVPHGLRV\IRUPDVGHFRPXQLFDFLyQ

0DQXDOGHWpFQLFDVJUXSDOHV

$EGRQ+HUQDQ=DYDOD3HUH]

d
'HVFULSFLyQ

2EMHWLYRV
,QGLFDFLRQHV

PDWHULDOHV
7LHPSR

6DOXGRVP~OWLSOHV

/DFRPXQLFDFLyQKXPDQDHVHOWHPDFHQWUDOGHWRGRSURFHVR
JUXSDOSRUORWDQWRHVWHWHPDHVDERUGDGRHQWRGDWDUHDGH
JUXSRVSDUDFRQVWUXLUXQDUHGLQWHUSHUVRQDOTXHIDYRUH]FDORV
YtQFXORVLQWHUHLQWUDVXEMHWLYRV
(VWDPRGDOLGDGVHXVDPXFKRFRQJUDQGHVJUXSRVORTXHOHGD
XQPRYLPLHQWRPX\HVSHFLDOURPSHHOKLHOR\DEUHXQFOLPDGH
FRQILDQ]D
(OHQFXHQWUR\UHHQFXHQWURFRQHORWUR
5HIOH[LRQDUVREUHORVSURSLRVPRGHORVFRPXQLFDWLYRV
D  6HYDQDVDOXGDUHQWUHWRGRVGHGLVWLQWDVPDQHUDV
E  9DQDH[SHULPHQWDUFRQWRGRVORVLQWHJUDQWHVGLVWLQWDV
PDQHUDVGHVDOXGDUVH
F  7RGRVORVSDUWLFLSDQWHVHVWDUiQGHSLH
G  8QDYH]TXHHVWiQWRGRVGLVSXHVWRVVHYDQSURSRQLHQGR
GLIHUHQWHVIRUPDVFRQPDQRGHUHFKDODL]TXLHUGDDWUiV
FRQPDQRL]TXLHUGDODGHUHFKDDWUiVFRQSLHGHUHFKR
FRQURGLOODL]TXLHUGDFRGRFRQFRGRHVSDOGDFRQ
HVSDOGDFDEH]DFRQFDEH]DHWF
H  )LQDOPHQWHTXHVHVDOXGHQFRPRPiVOHVJXVWH
1RUHTXLHUHPDWHULDOHV
0LQXWRV


,OXVWUDFLyQ'LIHUHQWHVIRUPDVGHVDOXGDUVH


0DQXDOGHWpFQLFDVJUXSDOHV

$EGRQ+HUQDQ=DYDOD3HUH]

d
'HVFULSFLyQ

2EMHWLYRV
,QGLFDFLRQHV

PDWHULDOHV
7LHPSR

'LDORJRGLEXMDGR

$OFRPLHQ]RWRGRHOJUXSRMXQWRHOLJHHOFRORU\OXHJRVHGHGLFDQ
DGLEXMDUVREUHHOSDSHOSRUSDUHMDV$TXtVHVLHQWHQPX\
DQVLRVRVSRUTXHLQWHUQDPHQWHVHPRYLOL]DQH[LJHQFLDVGH
SHUIHFFLyQVHQWLPLHQWRVGHQRSRGHUKDFHUOR3HURDPHGLGDTXH
SDVDQORVVHJXQGRVHQWUDQHQFRQILDQ]D\KDVWDSXHGHQVHQWLU
SODFHU(VQHFHVDULRJXLDUDORVSDUWLFLSDQWHVSDUDTXHGLULMDQVX
DWHQFLyQDOSURFHVRGHGLEXMDU\DODVHPRFLRQHVTXHVHYLHUWHQ
PLHQWUDVLQWHUDFW~DQFRQHOFRPSDxHUR3XHGHQDOWHUQDUVH
GLEXMDUXQRSULPHUROXHJRHORWURSXHGHQKDFHUORDOPLVPR
WLHPSRRGLEXMDUFRQODPDQRGHORWURVLpVWHORSHUPLWH(VXQD
WpFQLFDTXHVHSUHVWDSDUDHOWHPDGHFRPXQLFDFLyQR
FUHDWLYLGDG\DTXHFRQOOHYDDGDUVHFXHQWDGHORVVHQWLPLHQWRV
TXHFLUFXODQHQODLQWHUDFFLyQ\ODVSRVLELOLGDGHVGHGHVSOHJDUOD
FUHDWLYLGDGHQXQDREUDDUWtVWLFD$OILQDOL]DUODH[SHULHQFLD
FRPSDUWLUODVH[SHFWDWLYDVGHVSHUWDGDVGXUDQWHHOWUDEDMRHQXQ
GLiORJRVLOHQFLRVR$QDOL]DUTXpWLSRGHUHODFLyQVHGLRHQWUH
FRPSDxHURVGXUDQWHHOSURFHVRGHGLEXMDU\GHTXpPDQHUDVH
PRGLILFyODFUHDWLYLGDGGHFDGDXQR
)DYRUHFHUODFRQILDQ]DHQWUHORVPLHPEURVGHOJUXSR
$XPHQWDUODFRPXQLFDFLyQFRRSHUDWLYDHQWUHHOORV
D  &DGDXQRVHOHFFLRQHXQFRORUGHPDUFDGRU
E  8QDYH]HOHJLGREXVFDUDRWURTXHWHQJDXQFRORU
GLIHUHQWH
F  6HQWDUVHDDPERVODGRVGHOSDSHODILFKHHQXQOXJDU
FyPRGR
G  7HQGUiQTXHVRVWHQHUHOFRORUFRQODPDQRRSXHVWDDOD
TXHHVFULEHQ
H  (PSLHFHQDGLEXMDUMXQWRVVLQGLYLGLUODKRMDVLQ
SODQLILFDUVLQGLDORJDUHQVLOHQFLR
0HGLRSDSHODILFKH\PDUFDGRUHV
0LQXWRV


,OXVWUDFLyQ'LDORJRGLEXMDGR

0DQXDOGHWpFQLFDVJUXSDOHV

$EGRQ+HUQDQ=DYDOD3HUH]

d
'HVFULSFLyQ

2EMHWLYRV

,QGLFDFLRQHV

PDWHULDOHV
7LHPSR

0LUiQGRQRVDORVRMRV

(OOODPDGRFRQWDFWRFRQORVRMRVHVXQDGHODVIRUPDVPiV
IiFLOHVGHXWLOL]DUOHQJXDMHFRUSRUDOSHURWDPELpQHVXQDWpFQLFD
FRPSOLFDGDGHGRPLQDU8QFRQWDFWRYLVXDOFRQRWUDSHUVRQDTXH
VHDGHDOWDFDOLGDGSURSLFLDODWUDQVPLVLyQGHEXHQRV
VHQWLPLHQWRVPLHQWUDVTXHXQFRQWDFWRPDORSXHGHSURYRFDUHQ
XQDSHUVRQDGLVWDQFLDHLQGLIHUHQFLDHLQFOXVRSXHGHKDVWD
RIHQGHU
(VLPSRUWDQWHWHQHUFRQILDQ]DHQVtPLVPRHOOHQJXDMHFRUSRUDO
LQLFLDFRQODPLUDGDDOJUXSR\FHQWUDUODDWHQFLyQHQODSHUVRQD
HQGLFKRPRPHQWRVHKDEUiFUHDGRFRQWDFWRSHUVRQDO
$XPHQWDUODFRQFLHQFLDGHORVDVSHFWRVQRYHUEDOHVGHOD
FRPXQLFDFLyQ
&RPSUHQGHUHOSDSHOGHODPLUDGD\VXVHIHFWRVHQOD
FRPXQLFDFLyQ\HQHOVHQWLPLHQWRGHSULYDFLGDGVREUHHOTXH
DFW~D
D  $ORVPLHPEURVVHOHVLQIRUPDTXHORVHIHFWRVGHOD
FRQGXFWDQRYHUEDOHVODFRPXQLFDFLyQ\GHOSDSHOTXH
GHVHPSHxDODPLUDGDVHOHVSLGHDORVSDUWLFLSDQWHVTXH
VHDJUXSHQHQSDUHMDV\TXHKDEOHQHQWUHVt
PDQWHQLHQGRHQWRGRPRPHQWRFRQWDFWRYLVXDOGXUDQWH
XQSHUtRGRGHFLQFRPLQXWRV$OILQDOL]DUODWDUHDWRGRV
ORVPLHPEURVYXHOYHQDOJUXSR\FRPHQWDQODV
HPRFLRQHV\VHQWLPLHQWRVH[SHULPHQWDGRV
E  6LHOJUXSRHVLPSDUHOFRRUGLQDGRUSXHGHSDUWLFLSDU
F  (QHOJUXSRGHEHH[LVWLUXQJUDGRPHGLRGHFRQILDQ]D
G  (VWDWpFQLFDH[LJHTXHHOFRRUGLQDGRUVHDFRQVFLHQWHGHO
JUDGRGHDQVLHGDG
0HGLRSDSHODILFKH\PDUFDGRUHV
0LQXWRV


,OXVWUDFLyQ7pFQLFD0LUiQGRQRVDORVRMRV

0DQXDOGHWpFQLFDVJUXSDOHV

$EGRQ+HUQDQ=DYDOD3HUH]

d
'HVFULSFLyQ

2EMHWLYRV
,QGLFDFLRQHV

PDWHULDOHV
7LHPSR

&RQWDUKLVWRULDV

(OJUXSRHVFRORFDGRHQFtUFXOR(OFRRUGLQDGRUOHSLGHDXQ
PLHPEURGHOJUXSRTXHHPSLHFHDFRQWDUXQDKLVWRULDLQYHQWDGD
7UDVODSULPHUDLQWHUYHQFLyQFDGDPLHPEURGHOJUXSRLUi
FRPSOHWDQGRODKLVWRULDVHKDFHpQIDVLVTXHHVLPSRUWDQWHTXHOD
KLVWRULDWHQJDFRKHUHQFLD\SDUH]FDTXHVHDODKLVWRULDFRQWDGD
SRUXQDVRODSHUVRQD
x 0HMRUDUORVKiELWRVGHHVFXFKD
x 8WLOL]DUODFRPXQLFDFLyQSDUDSRWHQFLDUODFRKHVLyQ
JUXSDO
D  (OFRRUGLQDGRUGHEHDQLPDUDTXHHOUHODWRWHQJD
FRKHUHQFLDGHEHLQYLWDUDODUHIOH[LyQVREUHODV
GLILFXOWDGHVGHODWDUHD\VXUHODFLyQFRQOD
FRPXQLFDFLyQ
E  (OJUXSRQRKDGHVHUQXPHURVR DSHUVRQDV 
F  (QHOJUXSRGHEHH[LVWLUXQFLHUWRJUDGRGHFRKHVLyQSDUD
WHQHUp[LWRHQGLFKDWpFQLFD
1RUHTXLHUHPDWHULDOHV
0LQXWRV


,OXVWUDFLyQ7pFQLFDGHFRQWDUKLVWRULDV


0DQXDOGHWpFQLFDVJUXSDOHV

$EGRQ+HUQDQ=DYDOD3HUH]

d
(VWDVWpFQLFDVVHUYLUiQSDUDHVWLPXODUDOJUXSRVLHPSUHXQJUXSRSURDFWLYR\
FUHDWLYRSRGUiDSRVWDUDJUDQGHVSUR\HFWRV(VWDVWpFQLFDVSURPXHYHQHO
SHQVDPLHQWR\ODFUHDWLYLGDGSDUDEHQHILFLRGHOJUXSR\ODVXSHUDFLyQGHREVWiFXORV
SDUDHOORJURGHVXVREMHWLYRV

d
'HVFULSFLyQ
2EMHWLYRV
,QGLFDFLRQHV

PDWHULDOHV
7LHPSR

$SRVHQWR

&RQVLVWHHQSUHVHQWDUVHDWUDYpVGHOLQWHUFDPELRGHGRV
SHUVRQDVLQGLFDQGRXQDGHOODVD,DRWUDODIRUPDGHVX
GHVSOD]DPLHQWR
x $SUHQGHU3RVQRPEUHVGHOJUXSR
x 'HVDUUROODU,DLPDJLQDFLyQ
x (VWLPXODUHOGHVDUUROORItVLFR
D  6HQWDUVHHQFtUFXOR
E  8QPLHPEURGHOJUXSRFRPLHQ]DHO-XHJRSUHVHQWiQGRVHGH
ODIRUPDVLJXLHQWH6R\ 1RPEUH \TXLHURTXHPL
DSRVHQWRVHDRFXSDGRSRU QRPEUHGHRWUDSHUVRQDGHO
JUXSR 
F  $FRQWLQXDFLyQLQGLFDFyPRTXLHUHTXHYD\DDRFXSDUVX
DSRVHQWR3DUDHVRYHQGUi 6HLQGLFDXQDDFFLyQ
EDLODQGRDODSDWDFRMDPRQWDGRHQXQRGHVXVD\XGDQWHV
VHQWDGRYRODQGRHWF 
G  /DVGRVSHUVRQDVTXHHVWiQVHQWDGDVDDPERVODGRVGH,D
QRPEUDGDDFW~DQGHD\XGDQWHVVLDTXHOODORHVWLPD
QHFHVDULR/DSHUVRQDQRPEUDGDYDDRFXSDUHOVLWLRGH,D
SULPHUD\pVWDRFXSDHOVX\R
7DQWDVVLOODFRPRSDUWLFLSDQWHV
PLQXWRV













,OXVWUDFLyQ7pFQLFDGHO$SRVHQWR

0DQXDOGHWpFQLFDVJUXSDOHV

$EGRQ+HUQDQ=DYDOD3HUH]

d
'HVFULSFLyQ

2EMHWLYRV
,QGLFDFLRQHV

0DWHULDOHV
7LHPSR

%UDLQVWRUPLQJ

8QDGHODVIRUPDVGHHQULTXHFHUHOFRQRFLPLHQWRHVFXDQGRVH
VRFLDOL]DFRQODWpFQLFDGH%UDLQVWRUPLQJVHDSRUWDQODVLGHDV
FRQHOILQGHSDUWLFLSDU\DPSOLDUODGLQiPLFDGHORVJUXSRV
SURPRYLHQGRODFUHDWLYLGDG\WRPDUULHVJRV 81$'0 
&RQVWDGHWUHVIDVHV
)$6(3UHSDUDFLyQRGHOLPLWDFLyQGHOSUREOHPD8QJUXSR
FRPSXHVWRSRUSHUVRQDVHOLJHXQWHPDRSUREOHPDTXH
GHEHTXHGDUELHQGHILQLGR
)$6(6HGDQLQVWUXFFLRQHVDORVLQWHJUDQWHV+D\TXHDSRUWDU
VROXFLRQHVDOSUREOHPDTXHKHPRVSODQWHDGRWHQLHQGRHQ
FXHQWDTXHWRGDVODVLGHDVVHUiQDFHSWDGDV\QRVHDGPLWLUiQ
FUtWLFDVQLGLVFXVLRQHVHQHVHPRPHQWR7RGDVODVDSRUWDFLRQHV
YDOHQ(OFRRUGLQDGRUSXHGHURPSHUHOKLHORSURSRUFLRQDQGRODV
SULPHUDVUHVSXHVWDV\DQLPDQGRDOJUXSRDDSRUWDULGHDV
)DVH6HHYDO~DQODVDSRUWDFLRQHV\VHVHOHFFLRQDQODV
PHMRUHV
x 3URPRYHUODFUHDWLYLGDGHQJUXSR
x 3URSLFLDUODDSRUWDFLyQOLEUH\FUHDWLYDGHLGHDVVDELHQGR
TXHHOJUXSRQRYDDFHQVXUDUHQQLQJ~QPRPHQWR
D  (OJUXSRKDGHVHUPHGLDQR SHUVRQDV \PX\
KHWHURJpQHR
E  /RVPLHPEURVGHOJUXSRGHEHQWHQHUXQDFLHUWDIDFLOLGDG
SDUDXWLOL]DUODPHWiIRUD
3L]DUUD\PDUFDGRUHV
PLQXWRV


,OXVWUDFLyQ7pFQLFD%UDLQVWRUPLQJ

0DQXDOGHWpFQLFDVJUXSDOHV

$EGRQ+HUQDQ=DYDOD3HUH]

d
'HVFULSFLyQ

2EMHWLYRV
,QGLFDFLRQHV

0DWHULDOHV
7LHPSR

/DVLQpWLFD

(OPpWRGRVLQpFWLFRVHEDVDHVHQFLDOPHQWHHQODXWLOL]DFLyQ
FRQVFLHQWH\RUJDQL]DGDGHODVDQDORJtDVRPHWiIRUDV(VWD
WpFQLFDQHFHVLWDXQDDWPyVIHUDJUXSDOGLVWHQGLGD\TXHORV
JUXSRVVHDQORPiVKHWHURJpQHRVSRVLEOHVVHSXHGHQXVDUWUHV
WLSRVGHDQDORJtDV
$QDORJtDSHUVRQDO3HGLUDORVSDUWLFLSDQWHVLGHQWLILTXHQXQ
HOHPHQWRGHOSUREOHPD\VHLPDJLQHQODVUHDFFLRQHV
FRPSRUWDPLHQWRV\SRVWXUDV
$QDORJtDGLUHFWD(PSOHDUORVFRQRFLPLHQWRVGHXQDGLVFLSOLQD
HQRWUDGLVWLQWD
$QDORJtDVLPEyOLFDRIDQWiVWLFD&RQVLVWHHQVXVWLWXLUXQREMHWR
SUREOHPiWLFRSRUXQDLPDJHQVLPEyOLFDRSRUXQDLPDJHQRQtULFD
EDVDGDHQORPDUDYLOORVRORIDQWiVWLFRHWF
x 3RWHQFLDUODFUHDWLYLGDGGHORVLQWHJUDQWHV
x $SUHQGHUXQDWpFQLFDSDUDVROXFLRQDUSUREOHPDV
D  (OJUXSRKDGHVHUPHGLDQR SHUVRQDV \PX\
KHWHURJpQHR
E  /RVPLHPEURVGHOJUXSRGHEHQWHQHUXQDFLHUWDIDFLOLGDG
SDUDXWLOL]DUODPHWiIRUD
F  )$6(6HSODQWHDHOSUREOHPDRVLWXDFLyQHOJUXSR
UHDFFLRQDFRQHVSRQWDQHLGDGDQWHHOSUREOHPDHVWDIDVH
LGHQWLILFDODVGLPHQVLRQHVTXHKD\TXHWUDWDU
G  )$6()DVHGHSURGXFFLyQ6HFHQWUDHQODXWLOL]DFLyQ
GHOSURFHGLPLHQWRDQDOtWLFR
H  )$6(6HUHJUHVDDORUHDOSDUDHVWXGLDUODVGLYHUVDV
VROXFLRQHVFRQVLGHUDGDV\DGRSWDUODVVROXFLRQHV
DQDOyJLFDVDOSUREOHPDFRQFUHWR
1RUHTXLHUHPDWHULDOHV
PLQXWRV


,OXVWUDFLyQ7pFQLFD/DVLQpWLFD

0DQXDOGHWpFQLFDVJUXSDOHV

$EGRQ+HUQDQ=DYDOD3HUH]

d
(VWDVWpFQLFDVSURPXHYHQODVLQHUJLDHQHOHTXLSRGDQSLHDUHIOH[LRQDUTXHHO
WUDEDMRHQWUHWRGRVHVPXFKRPD\RUTXHODVXPDGHORTXHVHSXHGDORJUD
LQGLYLGXDOPHQWHVHQHFHVLWDGHLQVWUXFFLRQHVFODUDVHVWUXFWXUDGDV\VLVWHPDWL]DGDV
(VWDVWpFQLFDVKDQGHIRPHQWDUODSDUWLFLSDFLyQGHWRGRVORVPLHPEURVGHOHTXLSR\
GHEHQGDUFXHQWDGHTXHODSDUWLFLSDFLyQGHFDGDXQRGHHOORVHVHVHQFLDOSDUDORJUDU
ORVREMHWLYRV

d
0LFUHDFLyQ

'HVFULSFLyQ

(VWDWpFQLFDORJUDTXHORVLQWHJUDQWHVGHOJUXSRDSUHQGDQD
HVFXFKDUDVXVFRPSDxHURV\DYDORUDUVXVGLIHUHQWHVIRUPDVGH
SHQVDUFRQODFRQFLHQFLDGHTXHVRQSUHFLVDPHQWHHVWDV
GLIHUHQFLDVODVTXHSURSRUFLRQDQODVGLYHUVDVRSFLRQHV\SRVLEOHV
VROXFLRQHVDORVSUREOHPDVRVLWXDFLRQHVTXHVHRSRQHQDOORJUR
GHORVREMHWLYRV
x 3URSLFLDUXQDPELHQWHGHWUDEDMRFRRSHUDWLYRSDUDOD
WRPDGHGHFLVLRQHVLQGLYLGXDOHV\JUXSDOHV
x 5HYLVDUFRQMXQWDPHQWHFRQHOJUXSRODLPSRUWDQFLDGHOD
GHWHUPLQDFLyQGHWDUHDVSDUDHOORJURGHREMHWLYRV
FRPXQHV
x )DFLOLWDUHOUHFRQRFLPLHQWRGHDOJXQRVUROHVTXHVH
SXHGHQDVXPLUFRPRSDUWHGHOWUDEDMRHQHTXLSR\VX
LPSDFWRHQODUHDOL]DFLyQGHODVWDUHDV
x )DYRUHFHUODVUHODFLRQHVGHD\XGD\ODFRPXQLFDFLyQQR
YHUEDODWUDYpVGHOWUDEDMRHQHTXLSR
D  6HVROLFLWDDORVSDUWLFLSDQWHVTXHHOLMDQLPiJHQHVTXH
LOXVWUHQODPDQHUDFRPRHOORVVHXELTXHQ\VLHQWDQ
GHQWURGHOJUXSRPLVPRVTXHYDQSHJDQGRHQODKRMDGH
URWDIROLRHQHOOXJDUTXHHOORVHOLJHQ
E  8QDYH]TXHWRGRVORVWXWRUDGRVKDQSHJDGRVXV
LPiJHQHVHOWXWRUFRRUGLQDODSDUWLFLSDFLyQSDUDTXH
WRGRVH[SOLTXHQFyPRVHXELFDQGHQWURGHOJUXSR
 KRMDVGHURWDIROLRXQLGDVHQWUHVtFRPREDVHGHO
FROODJH
 5HYLVWDVYDULDV
 7LMHUDV
 3HJDPHQWR
PLQXWRV

2EMHWLYRV

,QGLFDFLRQHV

0DWHULDOHV

7LHPSR


,OXVWUDFLyQ7pFQLFDPLFUHDFLyQ




0DQXDOGHWpFQLFDVJUXSDOHV

$EGRQ+HUQDQ=DYDOD3HUH]

d
'HVFULSFLyQ

2EMHWLYRV

,QGLFDFLRQHV

0DWHULDOHV
7LHPSR

&DVDiUERO3HUUR

/RVSDUWLFLSDQWHVVHGLYLGHQHQSDUHMDV&DGDSDUHMDWRPD
DVLHQWRHQXQDPHVDFRORFiQGRVHXQRIUHQWHDORWUR6REUHOD
PHVDKD\XQOiSL]\XQDKRMDHQEODQFR&XDQGRHVWiQVHQWDGRV
VHOHVEULQGDQODVVLJXLHQWHVLQVWUXFFLRQHVQRSXHGHQKDEODU
GHEHQFRJHUORVGRVHOOiSL]\GHEHQGLEXMDUHQFRP~QXQDFDVD
XQiUERO\XQSHUUR7DPELpQVLQKDEODUGHEHQILUPDUHOGLEXMR
FRQXQQRPEUHDUWtVWLFR\GHEHQFDOLILFDUORVGRVMXQWRVFRQXQD
QRWDHOFXDGURTXHYDQDSLQWDU
x 3UDFWLFDUODFDSDFLGDGGHFRPSHQHWUDFLyQ
x 3UDFWLFDUODFRPXQLFDFLyQQRYHUEDO
x 6HQVLELOL]DUKDFLDHOFRPSRUWDPLHQWRGRPLQDQWHVXPLVR
HQODVUHODFLRQHVVRFLDOHV
x 3XHGHHOHJLUFXDOTXLHUGLEXMR
x 1RHVLPSRUWDQWHHOWDPDxRGHOJUXSR
+RMD\OiSL]SRUFDGDSDUHMDHQHOJUXSR
PLQXWRV


,OXVWUDFLyQ7pFQLFDUERO&DVD3HUUR






0DQXDOGHWpFQLFDVJUXSDOHV

$EGRQ+HUQDQ=DYDOD3HUH]

d
'HVFULSFLyQ

2EMHWLYRV
,QGLFDFLRQHV

0DWHULDOHV
7LHPSR

5RPSHFDEH]DV

&DGDHTXLSRQHFHVLWDUiXQUHFWiQJXORHODERUDGRHQFDUWXOLQDHO
UHFWiQJXORVHGHVFRPSRQHHQVHLVSDUWHVFRPRXQ
URPSHFDEH]DV6HIRUPDQVXEJUXSRVGHVHLVSDUWLFLSDQWHV\GRV
REVHUYDGRUHV\VHOHVHQWUHJDHOPDWHULDO$FDGDVXEJUXSRVH
OHVSURSRUFLRQDODVVLJXLHQWHVLQVWUXFFLRQHVFDGDSHUVRQD
UHFLEHXQDSLH]D&RQWRGDVODVSLH]DVHOJUXSRGHEHIRUPDUXQ
UHFWiQJXOR1RVHSXHGHKDEODUQLWRFDUDORVFRPSDxHURV
7DPSRFRVHSXHGHQDUUHEDWDUODVSLH]DVDORVRWURV/DWDUHD
FRQFOX\HFXDQGRIRUPDQHOUHFWiQJXOR
/RVREVHUYDGRUHVHODERUDQXQLQIRUPHVREUHORREVHUYDGR+DQ
GHSUHVWDUDWHQFLyQDOWLHPSRTXHKDQWDUGDGRHQORVUROHVTXH
KDQDVXPLGR\VHKDQUHVSHWDGRODVLQGLFDFLRQHV/DWpFQLFD
FRQFOX\HFRQORVFRPHQWDULRVILQDOHVVREUHODPLVPD
)RPHQWDUODVDFWLWXGHVGHFRRSHUDFLyQ
x 6HSXHGHXWLOL]DUHQJUXSRVPHGLDQRV\JUDQGHV
x 6HSXHGHHPSOHDUHQODVSULPHUDVVHVLRQHVGHOJUXSR
+RMDGHSDSHOOiSL]FDUWXOLQDWLMHUDV
PLQXWRV


,OXVWUDFLyQ7pFQLFDURPSHFDEH]DV

0DQXDOGHWpFQLFDVJUXSDOHV

$EGRQ+HUQDQ=DYDOD3HUH]

Z
+HUQiQGH]0G  (O6LVWHPDGH,QIRUPDFLyQ&LHQWtILFD\7HFQROyJLFDHQ
/tQHDSDUDOD,QYHVWLJDFLyQ\OD)RUPDFLyQGH5HFXUVRV+XPDQRV0DXDOGH
WpFQLFDV\GLQiPLFDV9LOODKHUPRVD7DEDVFR0H[LFR2EWHQLGRGH
KWWSVZZZXYP[GJGDLHILOHV]0DQXDOGH7HFQLFDV\'LQDPLFDVSGI
,QVWLWXWRGHHGXFDFLyQPHGLDVXSHULRU VI 7pFQLFDVGHGLQDPLFDJUXSDO\
DFWLYLGDGHVGHUHIOH[LyQSDUDHOVHJXQGRFLFOR0p[LFR2EWHQLGRGH
KWWSDFDGHPLFRVLHPVHGXP[FLUHGGRFVWJ3$73$7BWHFQLFDVBVHJXQGRBFLFO
RSGI
6RVD0 GH-XQLRGH 'LQDPLFDVJUXSDOHV'LQDPLFDVGHFRPXQLFDFLRQ
2EWHQLGRGHKWWSGLQDPLFDVJUXSDOHVEORJVSRWP[GLQPLFDVJUXSDOHV
FGHFRPXQLFDFLQKWPO
8QDGP VI $FWLYLGDG/DGLQiPLFDGHODVUHODFLRQHVHQORVJUXSRVKXPDQRV
2EWHQLGRGH7HFQLFDV\WDFWLFDVJUXSDOHV
KWWSVXQDGPH[LFREODFNERDUGFRPEEFVZHEGDYLQVWLWXWLRQ'&6$%/248(
'&77*8'RFXPHQWRVSDUDDFWLYLGDGHV$FWB/DBGLQDPLFDBGHBO
DVBUHODFLRQHVBHQBORVBJUXSRVBKXPDQRVSGI
81$'0 VI 0HWRGRORJLDGHODLQYHVWLJDFLyQ2EWHQLGRGH
XQDGPH[LFREODFNERDUGFRP
KWWSVXQDGPH[LFREODFNERDUGFRPEEFVZHEGDYLQVWLWXWLRQ'&6$%/248(
6360,688QLGDG0HWRGRORJLDGHODLQYHVWLJDFLRQB
&RQWHQLGRQXFOHDUSGI
YDOHQFLD3G VI 'LQDPLFDVGHFUHDWLYLGDG(VSDxD2EWHQLGRGH
KWWSZZZJV[HOSLODURUJZSXSORDGVFUHDWLYLGDGSGI



0DQXDOGHWpFQLFDVJUXSDOHV

S-ar putea să vă placă și