527260-001E CE870 UserGuide

Datacard CE870 Instant Issuance System
Users Guide
February 2015
Part No. 527260-001, Rev. E
Notice
Pleasedonotattempttooperateorrepairthisequipmentwithoutadequatetraining.
Anyuse,operationorrepairyouperformthatisnotinaccordancewiththeinformation
containedinthisdocumentationisatyourownrisk.
Trademark Acknowledgments
DatacardisaregisteredtrademarkandservicemarkofEntrustDatacardCorporationin
theUnitedStatesandothercountries.
MasterCardisaregisteredtrademarkofMasterCardInternationalIncorporated.
VisaisaregisteredtrademarkofVisaInternationalServiceAssociation.
Allotherproductnamesarethepropertyoftheirrespectiveowners.
Proprietary Notice
ThedesignandinformationcontainedinthesematerialsareprotectedbyUSand
internationalcopyrightlaws.
AlldrawingsandinformationhereinarethepropertyofEntrustDatacardCorporation.All
unauthorizeduseandreproductionisprohibited.
EntrustDatacard
1187ParkPlace
Shakopee,MN55379
Phone:9529331223
Fax:9529337971
www.entrustdatacard.com
Copyright20122015EntrustDatacardCorporation.
Allrightsreserved.
ii
Compliance Statements
Liability
TheWARNINGandCAUTIONlabelshavebeenplacedontheequipmentforyoursafety.Pleasedo
notattempttooperateorrepairthisequipmentwithoutadequatetraining.Anyuse,operation,
orrepairincontraventionofthisdocumentisatyourownrisk.
Safety
AllDatacardproductsarebuilttostrictsafetyspecificationsinaccordancewithCSA/UL609501
requirementsandtheLowVoltageDirective2006/95/EC.
Therefore,safetyissuespertainingtooperationandrepairofDatacardequipmentareprimarily
environmentalandhumaninterface.
Thefollowingbasicsafetytipsaregiventoensuresafeinstallation,operation,andmaintenance
ofDatacardequipment.
Connectequipmenttoagroundedpowersource.Donotdefeatorbypassthegroundlead.
Placetheequipmentonastablesurface(table)andensurefloorsintheworkareaaredryand
nonslip.
Knowthelocationofequipmentbranchcircuitinterruptersorcircuitbreakersandhowtoturn
themonandoffincaseofemergency.
Knowthelocationoffireextinguishersandhowtousethem.ABCtypeextinguishersmaybe
usedonelectricalfires.
Knowlocalproceduresforfirstaidandemergencyassistanceatthecustomerfacility.
Useadequatelightingattheequipmentlocation.
Maintaintherecommendedtemperatureandhumidityrangeintheequipmentarea.
iii
Regulatory Compliance
Notice for USA (FCC notice)
ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforClassAcomputing
devices,pursuanttoPart15ofFCCrules.Theselimitsaredesignedtoprovidereasonable
protectionagainstharmfulinterferencewhentheequipmentisoperatedinacommercial
environment.Thisequipmentgenerates,uses,andcanradiateradiofrequencyenergy.Ifthis
equipmentisnotinstalledandusedinaccordancewiththisinstructionmanual,itmaycause
harmfulinterferencetoradiocommunications.Operationofthisequipmentinaresidentialarea
islikelytocauseharmfulinterferenceinwhichcasetheuserwillberequiredtocorrectthe
interferenceattheirownexpense.Changesormodificationsnotexpresslyapprovedbytheparty
responsibleforcompliancecouldvoidtheuser'sauthoritytooperatetheequipment.
Notice for Canada

IndustryCanada
ThisdigitalapparatusdoesnotexceedtheClassAlimitsforradionoisefordigitalapparatusset
outintheRadioInterferenceRegulationsoftheCanadianDepartmentofCommunications.
Leprsentappareilnumriquen'metpasdebruitsradiolectriquesdpassantleslimites
applicablesauxappareilsnumriquesdelaclasseAprescritesdansleRglementsurlebrouillage
radiolectriquedictparleministredesCommunicationsduCanada.
RSSGen,Issue3,December2010,Section7.1.3UserManualNotice
ThisDevicecomplieswithIndustryCanadaLicenseexemptRSSstandard(s).Operationissubject
tothefollowingtwoconditions:1)thisdevicemaynotcauseinterference,and2)thisdevice
mustacceptanyinterference,includinginterferencethatmaycauseundesiredoperationofthe
device.
CetappareilestconformeavecIndustrieCanadaRSSstandardexemptesdelicence(s).Son
fonctionnementestsoumisauxdeuxconditionssuivantes:1)cedispositifnepeutcauserdes
interfrences,et2)cetappareildoitacceptertouteinterfrence,ycomprislesinterfrencesqui
peuventcauserunmauvaisfonctionnementdudispositif.
Notice for Europe

TheEUDeclarationofConformitycanbefoundonDatacard.com
WeherebycertifythatthisprintercomplieswithEMCDirective2004/108/EC,R&TTEDirective
1999/5/EC,andtheEURoHSDirectiveEUDirective2011/65/EC.ThisprinterconformstoClassAof
EN55022andtoEN3014895.Operationofthisequipmentinaresidentialenvironmentmay
possiblycauseinterference.Intheeventofinterference,theusers,attheirownexpense,willbe
requiredtotakewhatevermeasuresarenecessarytocorrecttheproblem.
iv
Notice for Europe and Australia

ThisisaClassAproduct.Inadomesticenvironmentthisproductmaycauseradiointerference,in
whichcasetheusermayberequiredtotakeadequatemeasures.
Notice for China (Simplified Chinese)
Notice for Taiwan (Traditional Chinese)
Notice for Japan

JapaneseVoluntaryControlCouncilforInterference(VCCI)classAstatement
Korea Communications Commission (KCC) statement
California Proposition 65 Compliance

WARNING:Thisproductcontainschemicals,includinglead,knowntotheStateofCaliforniato
causecancer,andbirthdefectsorotherreproductiveharm.Washhandsafterhandling.
DatacardGroupbelievesthatitsproductsarenotharmfulwhenusedasdesigned.However,the
abovewarningismadeincompliancewiththeStateofCaliforniaSafeDrinkingWaterandToxic
EnforcementActof1986,whichrequireswarninglabelsonproductsthatmaycontainelements
thattheStateofCaliforniaconsidersharmful.
vi
Revision Log
CE870 Instant Issuance System Users Guide

Revision
Date
DescriptionofChanges
August2012
Firstreleaseofthisdocument
November2012
UpdatesforCardPrinterDriver4.0
April2013
UpdatesforCardPrinterDriver4.1
March2014
UpdatesforCardPrinterDriver5.0andnewsuppliesand
features
February2015
AddedCardWizardinformation
vii
viii
Contents
Chapter 1: Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About this Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Chapter 2: About the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

The CE870 Instant Issuance System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
System Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
The Printer Component (Top, Front and Right Side) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Printer with Optional Multi-Hopper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Printer Connections (Left Side). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
The Embosser Component (Top, Front, and Right Side) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Inside the Embosser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Embosser Connections (Back and Left Side) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
System Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Printer Configuration Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Embosser Configuration Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Chapter 3: Using the System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Process Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How the Card Travels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Secure Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power On the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Use the Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Down Arrow, Up Arrow, and Enter Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
User Button and Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ribbon Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Card Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Use the LCD Panel Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pause the System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
View the Printer Serial Number from the LCD Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Retrieve the Printers Network IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
View Card Counts from the LCD Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Change the LCD Backlight Brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Set Magnetic Stripe Coercivity from the LCD Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Use Printer Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Load Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Load the Indent Ribbon Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Load the Topping Foil Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Load the Cleaning Sleeve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ix
14
15
16
17
18
18
18
19
20
20
21
23
24
25
27
29
30
31
32
32
34
35
Load the Print Ribbon (Optional). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Load Cards in the Hopper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Single Hopper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Optional Multi-Hopper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
37
38
38
38
Chapter 4: System Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Maintain the Printer and Embosser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clean the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clean the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Single Hopper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Optional Multi-Hopper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Prepare the Printer for Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clean the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clean the Hopper Rollers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Prepare the Printer for Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clean the Embosser Rollers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
39
40
41
41
44
44
45
46
47
48
Chapter 5: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Locate a Problem Within the Card Production System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Locate a Problem with Basic Printer Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tools for Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installation Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Card Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Print Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Indent Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Topping Foil Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Magnetic Stripe Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Use Advanced Troubleshooting Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Card Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer Card Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Embosser Card Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Messages and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Messages on the Printer LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Messages from Printer Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Respond to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer Component Messages (100124, 149173) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Close and lock doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
100: Request not supported. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
101: Job could not complete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
102: Card not in position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
103: Printer problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
104: Critical problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
105: Magstripe data error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
106: Magstripe data not found . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
52
53
54
54
55
55
58
58
58
59
60
60
61
62
62
65
65
65
66
66
66
66
66
66
67
67
67
107: Magstripe read data error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

108: Magstripe read no data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
109: Print ribbon problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
110: Print ribbon out or missing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
111: Card not picked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
112: Card hopper empty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
113: Close cover to continue. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
114: Cover opened during job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
116: Magstripe not available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
117: Reader not available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
118: Print ribbon type problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
119: Print ribbon not supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
120: User paused the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
121: Print ribbon not identified. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
122: Magstripe format problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
123: Insert new card side 1 up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
124: Insert same card side 2 up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
149: Option not installed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
150: Print while unlocked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
151: Failed to lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
172: Insert cleaning card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
173: Improper shutdown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Embosser Component Messages (125148). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
125: Emboss critical error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
126: Emboss format error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
127: Emboss transport error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
128: Embosser card jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
129: Embosser topper jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
130: Embosser card entry jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
131: Embosser card exit jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
132: Embosser card stack full . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
133: Embosser card reject full . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
134: Indent ribbon low . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
135: Indent ribbon supplies out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
136: Indent ribbon break . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
137: Embosser wheel error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
138: Embosser indent error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
139: Lost card, open emboss cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
140: Embosser not available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
141: Close emboss cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
142: Emboss cover error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
xi
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143: Topping foil problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

144: Topping foil out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
145: Topping foil type problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
146: Topping foil support err. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
147: Topping foil no tag found . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
148: Topping foil low . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
xii
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Chapter 1: Introduction
About this Manual

ThismanualprovidesuserinformationfortheCE870InstantIssuanceSystem.Themanual
includes:
Anoverviewofprintercomponentsandoptions,andadescriptionofthesystemlabel.
Howtousethesystem,includinghowtopowerthesystemonandoff,howtousethefront
panelandLCDmenus,cardprocessingbasics,howtoprintatestcard,andhowtoloadand
replacesupplies.
Howtoperformroutinemaintenanceandtroubleshootingtasks.
AnadditionalInstallationandAdministratorsGuideisavailableforusebyadministratorsorother
professionalsresponsibleforprintingcards.RefertotheOwnersLibraryCD.
Intended Audience
Themanualisintendedfortheprinteroperatorresponsibleforprintingcards,loadingand
replacingsupplies,printermaintenance,andtroubleshooting.
Technical Support
ContactDatacardTechnicalPhoneSupportat18003283996.
CE870 Users Guide
Introduction
Chapter 2: About the System
ThischapterintroducestheDatacardCE870InstantIssuanceSystem
anditscomponents.
Thissectiondescribes:
TheCE870InstantIssuanceSystem
SystemOverviewonpage 4
SystemComponentsonpage 5
SystemLabelsonpage 10
The CE870 Instant Issuance System

ThismanualdescribestheCEInstantIssuanceSystemand
howtouseit.
Beforeyouusethesystem,itmustbesetupandinstalled.
Inmostcases,theinstallationwillbeperformedbyyour
systemadministratororserviceprovider.
Readthismanualthoroughlybeforeyoubegintousethe
system.Itwillhelpyoulearnaboutthefeaturesofthe
systemandhowtoprocesscardssuccessfullyand
efficiently.
Eachcardprogramhasspecificfeaturesthatareimportant
foryoutounderstand.Talkwithyoursupervisor,systemadministrator,orotherknowledgeable
persontolearnaboutthefeaturesofyourcardprogram.
Thisguideprovidesoperatorinformationanddescribeshowtousethevariouscomponentsand
performroutinetasks.
AnadditionalInstallationandAdministratorsGuideisavailableforusebyadministratorsorby
professionalsdevelopinganewsystemforcardproduction.
CE870 Users Guide
System Overview
TheCEInstantIssuanceSystemisusedtoproduceavarietyofcardsonsite,includingcreditand
debitcards.Personalizationoptionsincludeencodingmagneticstripedata,readingor
programmingsmartcards,printingtextandimages,embossing,andindentingfinancialdata.The
systemisdesignedtoissuecardsattheuserslocation(calledondemandorinstantissuance).
ThesystemreceivesdatafromaPCorothercomputer,personalizesthecardusingthatdata,and
presentsafinishedcard.Thesystemisamulticomponentsystemconsistingofthefollowing:
PrinterComponent(Shown
withOptionalMultiHopper)
EmbosserComponent
PrinterComponent
Theprinterprovidesprintandencodingfeatures.Itprocesses
magneticstripedataandprogramssmartcardchipsusing
secureencryption.
EmbosserComponent
Theembosserproducesraisedcharactersandnumbersonthe
frontofthecard.Anoptionalindentercanproduceindented
charactersonthebackorthefrontofthecard.
About the System
System Components
UsethefollowingsectionstobecomefamiliarwiththeCEsystem.
The Printer Component (Top, Front and Right Side)

OptionalMultiHopper
SingleHopper
LatchButton
CoverRidges
PrinterSupplies
AccessDoor
Swingarm
Swingarm
CardInput
Hopper
Printer
FrontPanel
Swingarm
Theswingarmprovidesaccesstotheprintheadand
ribbon,ifoneisinstalled.
LatchButton
Thelatchbuttonreleasestheswingarm.
CoverRidges
Pressdownontheridgeswhenclosingtheswingarmto
makesurethatitlatchesproperlyonbothsides.
Printer
Theprintercomponentprintsfullcolorimages,processes
magneticstripedata,andprogramssmartcardsusing
secureencryption.
PrinterSuppliesAccess
Door
Thesuppliesaccessdoorprovidesaccesstotheprinter
componentonaprinterwiththeoptionalmultihopper.
CE870 Users Guide
FrontPanel
ThefrontpanelIncludestheuserbutton,statuslights,
powerbutton,andLCDpanelwithnavigationkeys.
CardInputHopper
LoadthecardstousewiththeCEsystemintotheinput
hopper.Thesinglehopperprinterholdsupto100cards.
Theoptionalmultihopperholdsupto100cardsineach
hopper.RefertoPrinterwithOptionalMultiHopper.
Printer with Optional Multi-Hopper
CardHoppersH1
throughH6
MultiHopperCover
CardHoppersH1
throughH6
TheH1throughH6hopperseachholdupto100cards.
MultiHopperCover
Themultihoppercoverallowsaccesstoloadcardstock
intoeachhopper.
About the System
Printer Connections (Left Side)

OptionalMultiHopper
SingleHopper
PrinterAccessCoverLock
Power
Connection
ManualAdvance
Knob
Network
Connection
Embosser
Connection
Power
Connection
ManualAdvance
Knob
Network
Connection
Embosser
Connection
PowerConnection
Thepowerconnectionprovidesapluginreceptacleforthe
printerpowersupply.
ManualAdvanceKnob
Themanualadvanceknoballowsyoutomovethecardinthe
cardtracktoclearacardjam.
PrinterAccessCover
Lock
Theaccesscoverlockprovidessecureaccesstotheprinter.
NetworkConnection
Thenetworkconnectionallowsyoutoconnectthesystemto
anetworkviaEthernet.
EmbosserConnection
Theembosserconnectionallowsyoutoconnectthe
embossertotheprinterusingacablefromtheembosser.
CE870 Users Guide
The Embosser Component (Top, Front, and Right Side)

CableGuide
Printer
MountingPins
PrinterMountingPin
CardTransferArea
PrinterMountingLock
EmbosserSupplies
AccessDoor
EmbosserAccess
DoorLock
CardOutput
Hopper
CableGuide
Thecableguidekeepstheinterconnectdatacablebetween
theprinterandembosserhidden.
PrinterMountingPins
Themountingpinsaligntheprinterwiththeembosser.
CardTransferArea
Thecardtransferareareceivesthecardfromtheprinter
componentandplacesitinpositionforembossingand
indenting.
PrinterMountingLock
Themountinglocksecurestheprintertotheembosser.
EmbosserSupplies
AccessDoor
Theembossersuppliesaccessdoorprovidesaccesstothe
indentribbonandtoppingfoilcartridges.
EmbosserAccessDoor
Lock
Theembosseraccessdoorlockprovidessecureaccesstothe
embossersupplies.
CardOutputHopper
Thecardoutputhopperholdsuptotencompletedcards.
About the System
Inside the Embosser

PrinterLockLever
ManualAdvance
Knob
IndentRibbon
Cartridge
ToppingFoilCartridge
RejectCardTray
PrinterLockLever
Theleverlockstheprintertotheembosser.Slidetheleverto
therighttolockthecomponentstogether.
ManualAdvanceKnob
Themanualadvanceknoballowsyoutomovethecardinthe
cardtracktoclearacardjam.
IndentRibbonCartridge
Theindentribboncartridgeholdstheindentribbonsupply.
RejectCardTray
Therejectcardtrayholdsuptofiveunfinishedcardsorcards
thatwerenotprocessedproperly.Emptytherejectcardtray
regularlytopreventcardjams.
ToppingFoilCartridge
Thetoppingfoilcartridgeholdsthetoppingfoilsupply.
CE870 Users Guide
Embosser Connections (Back and Left Side)
CableLock
Receptacle
PowerConnection
CableLockReceptacle
Thecablelockreceptacleallowsyoutoconnectacablestyle
lock,suchasaKensingtonlock.
PowerConnection
Thepowerconnectionprovidesapluginreceptaclethe
embosserpowersupply.
System Labels
Therearetwolabelsonthesystem:theprinterconfigurationlabelandtheembosser
configurationlabel.
Theprinterconfigurationlabelshowstheprintername,serialnumber,configuration,date
andcountryofassembly,andtheMACaddresstousewhentheprinterisconnectedusingan
Ethernetnetwork.
Theembosserconfigurationlabelshowstheembossername,serialnumber,configuration,
anddateandcountryofassembly.
Bothconfigurationlabelsprovideinformationthatisusefulwhenrequestingservice.Theyalso
helpyouknowwhichcomponentsareinstalled.Ifcomponentsareinstalledbythedealerorsales
group,theinformationforthoseitemsalsoisonthelabel.
10
About the System
Printer Configuration Label

Theprinterconfigurationlabelislocatedonthelefthandsideoftheprinterswingarm(andunder
theprintersuppliesaccessdoorwiththeoptionalmultihopper).Toviewthelabel,unlockthe
printerandpressthelatchbuttonontheprinterswingarm.
SingleHopper
CE870 Users Guide
OptionalMultiHopper
11
Embosser Configuration Label

Theembosserconfigurationlabelislocatedinsidetheembosseronthelowerenclosure.Toview
thelabel,unlockandopentheembossersuppliesaccessdoorandlocatethelabelinside.
12
About the System
Chapter 3: Using the System
Thissectiondetailsinformationabouthowthecardtravelsthroughthe
system,howthedataisreceivedandprocessed,andhowtousethe
featuresofthesystem,suchastheprintersfrontpanel.
Thissectiondescribeshowto:
ProcessCardsonpage 14
UsetheFrontPanelonpage 18
UsetheLCDPanelMenusonpage 21
UsePrinterManageronpage 31
LoadSuppliesonpage 32
CE870 Users Guide
13
Process Cards
TheCEsystemisusedwithotherequipmentandsoftwaretocreateacardproductionsystem.
Thesystemproducescardsforaspecificpurpose,andthecardsmustmeetrequirements.
Thesystemcaninclude:
1. APCwithCardWizardInstantIssuanceSoftware.
TheCE870systemworkswithCardWizardInstantIssuanceSoftware,whichprocessesthe
carddataandobtainstheneededauthorizationfromthefinancialsystemthatmanages
customeraccounts.CardWizardlinkstotheinterfaceusedattheissuancesites.
2. Capturedevices,suchas:
AdigitalcameraconnectedtothePCtotakephotos.
Asignaturecapturepad,fingerprintreader,orPINpad.
3. Theprinterwithsuppliesandafacilitypowersource.
4. AnetworkdataconnectionbetweentheprinterandPC.
Contactyoursystemadministratorfordetailsaboutprocessingcardswithyoursystems
configuration.
14
Using the System
How the Card Travels

CardprocessingbeginswhenyousendthecardtoprintfromthePC.Thehopperpickmechanism
picksacardandmovesitintotheprintercomponentforprocessing.
CardWizardworkswithyour
financialsystemandsendsthecard
datafromthePCtotheprinter.
Theoptionalmultihoppermovesthe
cardfromtheselectedhopperand
transfersitintotheprintercomponent.
Theprintercomponent
encodesmagneticstripedata
andprocessessmartcard
information.
Animagecanbeprintedonthe
card,orprintingcanbeturned
offforpreprintedcards.
Thecardistransferredinto
theembossercomponent
throughaseriesofflippers.
Indentdataisprocessedfirst.
Charactersareindentedusing
theindentribbon.
Thefinishedcard
exitsthesystem
throughthecard
outputhopper.
Thecardflipperturnsthecardoverso
thatcharacterscanbeembossedonthe
frontofthecard.
1.Charactersareembossed.
2.Toppingfoilisappliedtothecharacters.
Unfinishedcardsorcardsnot
processedproperlyareplaced
intherejectcardtrayinside
theembosser.
Thecardmovestothemagneticstripeencodeareaortothesmartcardparkstationdepending
onthetypeofcardselected.Encrypteddataisdecryptedandwrittentothecard.Whenmagnetic
stripeandsmartcardfunctionsarecomplete,thecardistransferredtotheembosser
component.
Ifthecarddesignincludesindentdataandtheembossingwheelincludesoptionalindent
characters,thesystemprocessestheindentdatafirst.Onenteringtheembosser,thecardis
flippedtoindentcharactersonthebackofthecard.Ifthecarddesignincludesindentcharacters
onthefrontofthecard,thecardisturnedautomaticallyandmovedbacktotheindentmoduleto
indentthecharactersonthefrontofthecard.
CE870 Users Guide
15
Thesystemthenprocessestheembossdata.Theembossfunctionisatwostepprocess.Firstthe
charactersareembossedandthentoppingfoilisappliedtothosecharacters.
Secure Encryption
SecureencryptionontheCEsystemmeansthatalldataenteredisconvertedintoasecureform
ofcodebyyoursoftwareapplicationbeforeitissenttothesystem.Theprinterdecryptsthecode
andsendsthedatatothemagneticstripeorsmartcardchiponthecard.
TheprintersupportsSSL(SecureSocketsLayer),AES128(AdvancedEncryptionStandard),and
3DES112(TripleDataEncryptionStandard)encryptionmethods.ThedefaultsettingisSSL.To
changethedefaultencryptionmethod,seeyoursystemadministratororcontactyourservice
provider.
Theprinterdoesnotacceptmagneticstripeorsmartcarddatathatisnotencrypted.Ifnon
encrypteddataissenttotheprinter,amessagedisplaysontheprintersLCDpanelandthecardis
rejected.
16
Using the System
Power On the System

1. Poweronthesystembypressingthepowerbuttononthefrontpanel.
2. WaituntilthesystemhaspoweredonandReadydisplaysontheLCDpanel.
CE870 Users Guide
17
Use the Front Panel

Thefrontpaneloftheprinterprovidesthecontrolsyouneedtooperatethesystem.Thefront
panelcontrolsaredescribedinthefollowingsections.
LCDPanel
StatusLights
Ribbon
Cards
Power
Button
Down
Arrow
Up Enter
Arrow
UserLight&
UserButton
Power Button
UsethePOWERbuttontopowerthesystemoffandon.Alllightsshowsteadyamberwhilethe
systempowerson.
Topoweroffthesystem,pressthePOWERbuttonfor1to2secondsuntilthesystempowersoff.
Topoweroffthesystemwhileprocessingcards,pressthebuttonfor2ormoreseconds.Cards
jobsdonotcompleteandaresenttotherejectcardtray.
Down Arrow, Up Arrow, and Enter Key

UsethearrowkeystomovethroughtheLCDmenusystemandtheENTERkeytomakeaselection.
RefertoUsetheLCDPanelMenusonpage 21fordetails.
PresstheupordownarrowkeywhiletheLCDpaneldisplaysReadytodisplayadditional
informationabouttheprinteronline2,includingthefirmwareversion,printermodel,serial
number,andnetworkIPaddress.Ifyoudontpressakeyfor30seconds,theLCDpanelreturnsto
thedefaultReadymessage.
18
Using the System
User Button and Light

TheprintersUSERbuttondisplayswithaborderoflightthatindicatesthesystemstatus.Usethe
USERbuttonto:
SuspendtheprinterpresstheUSERbuttonwhentheLCDpaneldisplaysReady.
ClearamessagepresstheUSERbuttononce.
ClearallmessagespresstheUSERbuttonfor2secondsormore.
Determinewhetherthesystemisready,busy,ornotavailable.Indicatorsincludethe
following:
Off
Thesystemisofforsuspended.
Green
Thesystemisready.
Flashinggreen
Thesystemisbusy.Thelightflashesslowly
(every2seconds).
OR
Thesystemhasahardwareerrorconcerning
theembosser.Thelightflashesquickly
(every1/2second).
Amber
Thesystemisnotready.
ThePOWERbuttonwaspressedtoturnthe
printeroff.
Flashingamber
Thesystemhasaproblem.Thelightflashes
atamediumrate(everysecond).
OR
Thesystemhasahardwareerrorconcerning
theprinter.Thelightflashesquickly(every
1/2second).
ColorCycle:
Amber,Green,
LightGreen,Off
Thesystemisnotready.Adooronthe
systemisopen.Thecolorscyclequickly
(every1/2second).
CloseandLockDoorsdisplaysontheLCD
panelifnoothermessageispresent.
CE870 Users Guide
19
Ribbon Light
Theribbonlightflashesamberwhentheindentribbonortoppingfoillevelsareloworout,or
whenthereisaproblemconcerningsupplies.
Off
Ribbonisokay.
Flashingamber
Theribbonislow.Thelightflashes
slowly(every2seconds).
OR
Theribbonisoutorthereisaproblem
withsupplies.Thelightflashesquickly
(every1/2second).
Card Light
Thecardlightflashesgreenwhenthesystemhasacardproblemintheembossercomponent
andflashesamberwhenthesystemhasacardproblemintheprintercomponent.
AmessagedisplaysontheLCDpanelwithdetailsoftheproblemwhenthecardlightisflashing
quickly(every1/2second).
20
Off
Thecardsareokay.
Flashinggreen
Thereisaproblemwiththecards
relatedtotheembossercomponent.
Thelightflashesquickly(every1/2
second).
Flashingamber
Thereisaproblemwiththecards
relatedtotheprintercomponent.The
lightflashesquickly(every1/2second).
Using the System
Use the LCD Panel Menus

TheLCDpanelindicatesthesystemstatus.Itdisplaysthefollowing:
Amenusystemthatallowsyoutoworkwiththeprinter.TheLCDmenusystemisavailable
whenthesystemisnotactivelyprocessingcards.WhentheprinterisintheReadystatus,the
LCDdisplaysthemodelnumberoftheprinter.
Printerandembossermessages.RefertoRespondtoMessagesonpage 65fordetails.
CE870 Users Guide
21
Themenusystemhasfourmajorbranches:
UsetheMaintenancemenutorunacleaningcard,printatestcard,orresetthelocksona
systemwithlocks.
UsetheStatusmenutoseesettingsanddataabouttheprinter.
UsetheConfigurationmenutochangesettings.
UsetheActivatemenutoenableanddisablesecurefeaturesoftheprinter.Thismenuisused
onlyduringinstallationorremovalofasystemthatrequiresactivation.
HINTS&TIPS
YoucanaccessthemenusystemwhenReadydisplaysonline1oftheLCDpanel.
TheprinterreturnstotheReadystatusaftertwominutesofnoactivity.Changesthathave
notbeenappliedarelost.
Toleaveaselectionwithoutchangingthevalue,presstheupordownarrowkeyuntilExit
displays,andthenpresstheENTERkey.
YoucanusetheLCDmenutovieworchangeseveralprintersettings,includingthefollowing:
22
PausetheSystemonpage 23
ViewthePrinterSerialNumberfromtheLCDMenuonpage 24
RetrievethePrintersNetworkIPAddressonpage 25
ViewCardCountsfromtheLCDMenuonpage 27
ChangetheLCDBacklightBrightnessonpage 29
SetMagneticStripeCoercivityfromtheLCDMenuonpage 30
Using the System
Pause the System

Youcanpausethesystemtopreventadditionalcardsfrombeingprocessed.Apausedsystem
completesanactiveprintjobandsuspendsanyadditionaljobsfromprintinguntilitreturnstoa
Readystatus.
1. PausethesystembypressingtheUSERbuttonwhileReadyor
Busydisplaysonline1oftheLCDpanel.
Suspendeddisplaysonline1oftheLCDpanel.Anactiveprint
job(ifany)continuesuntilitcompletes.Anyadditionalcard
productionispaused.
2. ReturnthesystemtoaReadystatusbypressingtheUSER
button.
Readydisplaysonline1oftheLCDpanel.Theprinteris
availabletoprintcardsagain.
CE870 Users Guide
23
View the Printer Serial Number from the LCD Menu

YoucanviewtheprinterserialnumberfromtheLCDpanelbydoingoneofthefollowing:
PresstheupordownarrowkeywhiletheprinterdisplaysReady.RefertoDownArrow,Up
Arrow,andEnterKeyonpage 18.
UsetheLCDpanelStatusmenu.
TousetheLCDStatusmenu,beginwhentheprinterdisplaysReady.TheUSERbuttonshows
steadygreen.
1. Enterthemenusystem.
a. PresstheUSERbutton.
Suspendeddisplaysonline1oftheLCDpanel.
b. PressENTERtoenterthemenusystem.
2. Viewtheserialnumber.
a. PressthedownarrowkeytodisplayStatusonline2.
b. PressENTERtoentertheStatusmenu.
c. SerialNumberisthefirstoptiononthemenu.PressENTER
todisplaytheprinterserialnumber.
3. PressanarrowkeyuntilExitdisplaysonline2oftheLCD
panel.PressENTERtoexittheStatusmenu.
4. PresstheUSERbuttontoreturntheprintertoReady.TheUSER
buttonglowsgreenandtheprinterisavailabletoprintcards.
24
Using the System
Retrieve the Printers Network IP Address

YouneedtoknowtheprinterIPaddresstoperformsometasks.Forexample,youmustenterthe
printerIPaddresswhenyoudefinetheprintertotheCardWizardAdministrator.Youalsousethe
IPaddresswhenlaunchingPrinterManager,theprinterswebinterface,fromabrowserwindow.
TodisplaytheIPaddress,youcandooneofthefollowing:
PresstheupordownarrowkeywhiletheprinterdisplaysReady.RefertoDownArrow,Up
Arrow,andEnterKeyonpage 18.
UsetheLCDmenusystemStatusmenu.
TodisplayanIPaddressusingtheStatusmenu,dothefollowing.Youalsocandisplaythesubnet
mask,gatewayaddress,andMACaddress,ifnecessary.
Beginwiththeprinterpowerconnected,andtheprinterconnectedtothenetwork.
1. PressthePOWERbutton(ifneeded)topowerontheprinter.
2. AccesstheStatusmenuintheLCDmenu:
a. PresstheUSERbuttontosuspendtheprinter.
c. PressthedownarrowtodisplayStatusonline2.
d. PressENTERtoentertheStatusmenu.
e. Pressthedownarrowkeytwicetodisplay
Network IPv4online 2.
f.
PressENTERtodisplaytheNetworkIPv4menu.
CE870 Users Guide
25
3. PressthedownarrowkeyuntilIPAddressdisplaysonline 2.
4. PressENTERtodisplaytheIPaddress.RecordtheIPaddress.
5. PressENTERtoreturntotheNetworkIPv4menu.SubnetMask
displaysonline2.
6. PressENTERtodisplaythesubnetmask.Recordit,ifnecessary.
7. PressENTERtoreturntotheNetworkIPv4menu.Gateway
Addressdisplaysonline2.
8. PressENTERtodisplaythegatewayaddress.Recordit,if
necessary.
9. PressENTERtoreturntotheNetworkIPv4menu.
10. PressthedownarrowkeytoscrolltoExitonline2.
11. PressENTER.Then,presstheUSERbuttontoreturntheprinter
toReady.TheUSERbuttonglowsgreen.
26
Using the System
View Card Counts from the LCD Menu

YoucanusetheLCDStatusmenutoseethenumberofcardsthathavebeenprinted,completed,
rejected,orlost.
BeginwiththeprinterdisplayingReady.TheUSERbuttonshowssteadygreen.
2. EntertheCardCountmenu.
a. PressthedownarrowkeyuntilStatusdisplaysonline2oftheLCDpanel.
b. PressENTERtoentertheStatusmenu.
c. PressthedownarrowuntilCardCountersdisplaysonline 2
oftheLCDpanel.
d. PressENTERtoentertheCardCountersmenu.
e. PressENTERtoentertheCardCountmenu.
CE870 Users Guide
27
3. ViewtheCardCount.
a. PressENTERtoviewthetotalnumberofcardspickedonthe
system.
b. PressthedownarrowtodisplaytheCycleCount.
c. PressthedownarrowtodisplaytheCompletedCard
count.
d. PressthedownarrowtodisplaytheRejectedCardscount.
e. PressthedownarrowtodisplaytheLostCardscount.
4. PressthedownarrowtodisplayExitonline2oftheLCD
panel.PressENTERtoexittotheCardCountersmenu.
5. Exitthemenusystem.
a. PressanarrowkeyuntilExitdisplaysonline2oftheLCD
panel.
b. PressENTERtoexittheStatusMenu.
6. PressthedownarrowkeyuntilExitdisplaysonline2.
7. PressENTER.Then,presstheUSERbuttontoreturntheprintertoReady.TheUSERbutton
glowsgreen.
28
Using the System
Change the LCD Backlight Brightness

YoumayneedtochangetheLCDbacklightbrightnesstomakeiteasiertosee.Youcandothis
usingtheLCDpanelConfigurationmenu.
BeginwhentheprinterdisplaysReady.TheUSERbuttonshowssteadygreen.
2. Accessthe LCDbacklight option.
a. PressthedownarrowkeyuntilConfigurationdisplayson
line2oftheLCDpanel.
b. PressENTERtoentertheConfigurationmenu.
c. PressthedownarrowkeytodisplayLCDBacklightonline 2
oftheLCDpanel.
d. PressENTERtoselectLCDBacklight.
3. SelectLCDBacklightlevel.
a. Pressthedownarrowkeytolowerthelightlevel.
Or
Presstheuparrowkeytoincreasethelightlevel.
b. Whenthelightisatthedesiredlevel,pressENTER.
Theprintersavesthesettingsandreturnstothe
Configurationmenu.
a. PressanarrowkeyuntilExitdisplaysonline2oftheLCDpanel.
b. PressENTERtoexittheConfigurationmenu.
6. PressENTER.Then,presstheUSERbuttontoreturntheprinterto
Ready.TheUSERbuttonglowsgreen.
CE870 Users Guide
29
Set Magnetic Stripe Coercivity from the LCD Menu

ThesettingforcoercivitycanbechangedfromtheLCDpanel,ifneeded.Usually,coercivityisa
systemwidedecisionanddoesnotchange.
c. PressthedownarrowkeyuntilConfigurationdisplayson
line2oftheLCDpanel.
d. PressENTERtoentertheConfigurationmenu.
2. SetMagneticStripeCoercivity.
a. PressthedownarrowkeyuntilMagstripedisplayson
line 2oftheLCDpanel.
b. PressENTERtoentertheMagstripemenu.
c. PressthedownarrowkeyuntilCoercivitydisplayson
line 2oftheLCDpanel.
d. PressENTERtoentertheCoercivitymenu.
i.
Pressanarrowkeytodisplaytheintendedcoercivity.
ii. PressENTER.Applydisplaysonline2oftheLCDpanel.
iii. PressENTERtosavethevalue.
iv. Theprintersavesthevalueandreturnstothe
Magstripemenu.
PressENTERtoexittheMagstripemenu.
30
Using the System
a. PressanarrowkeyuntilExitdisplaysonline2oftheLCDpanel.
b. PressENTERtoexittheConfigurationmenu.
5. PressENTER.Then,presstheUSERbuttontoreturntheprinterto
Ready.TheUSERbuttonglowsgreen.
Use Printer Manager

ThesystemincludesthePrinterManagerinterface,whichdisplaysinformationaboutthesystem
andcardproductioninawebbrowserwindow.Youradministratororinstallerusesittosetupthe
advancedfeaturesofthesystemcomponentsandtoworkwithaserviceproviderwhen
troubleshootingcardproductionissues.
Formoreinformationaboutspecifictasksavailabletotheenduser,refertotheprinters
InstallationandAdministratorsGuide.
CE870 Users Guide
31
Load Supplies
Embossingsuppliesincludetoppingfoilandindentribbon.Thetoppingfoilisappliedtothe
embossedcharactersandcanbeappliedtouptofivelinesofcharacters.Theindentribbonis
usedtoapplyblackorwhitecolortoasinglelineofindentedcharacters.Theprintersupplies
includeacleaningsleeveandanoptionalprintribbon.
Iftheembossersuppliesarepreloadedintotheircartridges,installthecartridgesintothe
embossercomponent.
Thetoppingfoilandindentribboncartridgesarenotinterchangeable.Theyfit
onlyintothedesignatedcartridgearea.
Load the Indent Ribbon Cartridge

1. Preparetheindentribboncartridgeand
indentroll.
IMPORTANT!Donotseparate.
a. Unlockandopentheembosser
suppliesaccessdoorandremovethe
indentribboncartridgefromthe
embosser.Theindentribboncartridge
isontheright.
b. Placetheindentribboncartridgeona
flatsurfacewiththespindlesfacingup.
c. Removetheindentrollfromits
package.
IMPORTANT!Donotseparatethesilver
takeupspoolawayfromtheblue
supplyspool.
2. Securethebluesupplyspoolintothe
spindle.
a. Matchthekeyedpatternofthesupply
spoolhubwiththeleftsidespindle.
b. Pushthesupplyspoolintothespindle
untilitclickssecurelyintoplace.
32
Using the System
3. Preparetheribbonforrouting.
a. Rolluponefullturnofindentribbon
onthesilvertakeupspool.
b. Rolloutaslacklengthofindentribbon
fromthesupplyspool.
4. Routetheribbonaroundtherollersonthe
indentribboncartridge.
IMPORTANT!Donottwisttheribbonwhile
routing.
5. Securethetakeupspoolintothespindle.
a. Matchthekeyedpatternofthetakeup
spoolhubwiththerightsidespindle.
b. Pushthetakeupspoolintothespindle
untilitclickssecurelyintoplace.
6. Turnthetakeupspoolonefullturn
clockwisetotakeupribbonslack.
7. Replacetheindentribboncartridge
a. Holdthecartridgebyitshandle.
b. Alignthecartridgewiththeguidesinsidethe
embosser.
c. Slidethecartridgeinuntilitclicksandstops.
8. Closeandlocktheembossersuppliesaccessdoor.
CE870 Users Guide
33
Load the Topping Foil Cartridge

1. Preparethetoppingfoilcartridgeandtoppingroll.
a. Unlockandopentheembossersuppliesaccess
doorandremovethetoppingfoilcartridge.The
toppingfoilcartridgeisontheleftasyouface
theembosser.
b. Placethetoppingfoilcartridgeonaflatsurface
withthespindlesfacingup.
c. Removethetoppingfoilfromitspackage.
2. Securethesupplyspoolintothespindle.
a. Matchthekeyedpatternofthebluesupplyspool
hubwiththerightsidespindle.
b. Pushthesupplyspoolintothespindleuntilit
clickssecurelyintoplace.
3. Rolloutandroutethefoilaroundtherollersonthe
toppingfoilcartridge.
4. Securethesilvertakeupspoolintothespindle.
a. Matchthekeyedpatternofthetakeupspool
hubwiththeleftsidespindle.
b. Pushthetakeupspoolintothespindleuntilit
clickssecurelyintoplace.
5. Turnthetakeupspoolonefullturn
counterclockwisetotakeupfoilslack.
34
Using the System
6. Replacethetoppingfoilcartridge.
a. Holdthecartridgebyitshandle.
b. Alignthetopofthecartridgewiththe
guidesinsidetheembosser.
c. Slidethecartridgeinuntilitclicksand
stops.
7. Closeandlocktheembossersuppliesaccess
door.
Load the Cleaning Sleeve

Theprintercomponentusesareplaceablecleaningsleevetocleandustorlintfromthecleaning
rollersthatcleanthesurfaceofthecardstock.
1. Unlocktheprinter(andopen
theprintersuppliesaccessdoor
ontheoptionalmultihopper).
2. Pressthesilverlatchbuttonand
opentheprinterswingarm.
CE870 Users Guide
PrinterSupplies
AccessDoor
Open
Swingarm
35
3. Preparetheprintribboncartridge.
a. Removetheprintribboncartridgefromthe
printer.
b. Removethecleaningrollerspindlefromthe
ribboncartridgeandslidethespindleintothe
cleaningsleeve(a).
PrintRibbon
Cartridge
c. Placethespindlewiththecleaningsleeveonto
theribboncartridge(b).
d. Removetheprotectivewrapperfromthecleaning
sleeve(c).
CleaningRoller
Spindle
Protective
Wrapper
4. Reinstalltheribboncartridge.
5. Closetheprinterswingarm.Pressdownontheridgeson
thefrontoftheswingarmtomakesurethatitlatches
properlyonbothsides.
6. Closethesuppliesaccessdoorontheoptionalmulti
hopperandlocktheprinter.
36
Using the System
Load the Print Ribbon (Optional)

Theprinterusesprintribbonforcolorprinting.Ifyourprinterisequippedwiththeoptional
printhead,loadtheprintribbonwhenyouinstalltheprinterandwhentheribbonrunsout.
1. Removetheprintribboncartridge.
a. Unlocktheprinter(andopentheprintersuppliesaccessdoorontheoptionalmulti
hopper).
b. Opentheprinterswingarmandremovetheprintribboncartridge.(RefertoLoadthe
CleaningSleeveonpage 35.)
2. Loadtheribbon.
a. Loadafullrollofprintribbon(thebluespool)
ontothespindleclosesttothecartridgehandle
untilitclicksintoplace.
b. Placethesilvertakeupspoolonthespindlewith
theblackgearuntilitclicksintoplace.
c. Windthetakeupspoolcounterclockwiseonefull
turn.
3. Loadthecleaningsleeve.RefertoLoadtheCleaningSleeveonpage 35.
4. Replacetheprintribboncartridge.
5. Closetheprinterswingarm.Pressdownontheridgesonthefrontoftheswingarmtomake
surethatitlatchesproperlyonbothsides.
6. Closethesuppliesaccessdoorontheoptionalmultihopper.
7. Locktheprinter.
CE870 Users Guide
37
Load Cards in the Hopper

Dothefollowingtoloadcardsintheprinter.
Single Hopper
1. Unlocktheprinterandopenthehopper.
2. Loadthecardsintotheinputhopper.(Cardscanstick
together.Slideorfanthecardstoseparatetheedges
beforeplacingthemintheinputhopper.)
InsertISOmagneticstripecardswiththestripe
(backside)facingdownandtotheright.
Insertsmartcardswiththesmartcardchipfacing
upandtowardthebackofthehopper.
3. Closethehopperandlocktheprinterwhenyoufinish
loadingcards.
Optional Multi-Hopper
1. Unlocktheprinterandopenthemulti
hopper.
2. Loadthecardsintothehoppers.
TheinputhoppersarelabeledH1through
H6.Youcanloadupto100cardsintoeach
hopper.(Cardscansticktogether.Slideorfan
thecardstoseparatetheedgesbefore
placingthemineachinputhopper.)
InsertISOmagneticstripecardswiththe
stripe(backside)facingdownandtothe
right.
Insertsmartcardswiththesmartcard
chipfacingupandtowardthebackof
thehopper.
3. Closethemultihopperandlocktheprinterwhenyoufinishloadingcards.
38
Using the System
Chapter 4: System
Maintenance
TheCEInstantIssuanceSystemisdesignedtobeeasytomaintain.
Systemoperatorscanperformroutinemaintenancetaskstokeepthe
printeringoodoperatingcondition.
Thissectionincludesthefollowing:
MaintainthePrinterandEmbosser
CleanthePrintheadonpage 40
CleanthePrinteronpage 41
CleantheEmbosserRollersonpage 48
Maintain the Printer and Embosser

Dothefollowingtokeepthesystemcleanandingoodworkingcondition.
Runacleaningcardandreplacethecleaningsleeveintheprintercomponentafterevery250
cardsprocessedorevery6months.RefertoCleanthePrinteronpage 41.
Keepthesurfaceandareaaroundthesystemcleanandfreeofenvironmentalcontaminants
suchasdustandmoisture.
Nevercleanthesurfaceoftheprinterorembosserwithabrasivechemicalsorcleansers.
Keeptheareaaroundthesystemfreeofobstructionsthatmaylimitventilationoraccessto
components.
CE870 Users Guide
39
Clean the Printhead

Ifyoursystemincludestheoptionalprinthead,cleantheprintheadforoptimalcolorprinting
when:
Theprintheadisreplaced.
Thereareunprintedlinesonacard.Thiscanindicatedirtorcontaminantsontheprinthead.
Theprintheadistouchedaccidentally.Oilsfromhandscanaffectprintqualityanddamage
theprinthead.
Tocleantheprinthead,dothefollowing:
1. Powerofftheprinter.
a. Unlocktheprinter(andopentheprintersuppliesaccessdoorwiththeoptionalmulti
hopper).
b. Opentheprinterswingarmandremovetheprintribboncartridge.
3. Usethecleaningswab.
a. Openandremovethecleaningswabfromits
package.
b. Usinggentlepressure,movethecleaningswab
backandforthalongthefulllengthofthe
printheadedgeuntilitiscompletelyclean.
4. Replacetheprintribboncartridge.Avoidbumpingthe
printheadwheninstallingtheprintribboncartridge.
5. Closetheprinterswingarm.Pressdownontheridges
onthefrontoftheswingarmtomakesurethatitlatchesproperlyonbothsides.
6. Closethesuppliesaccessdoorontheoptionalmultihopper.
7. Locktheprinter.
8. Powerontheprinter.
HINTS&TIPS
40
Avoidtouchingtheprintheadedgewithyourfingers.Contaminationduetoskinoils
eventuallycandamagetheprinthead.
Avoidtouchingtheprintingedgeoftheprintheadcartridgewithanysharpobjectsthatcan
permanentlydamagetheprinthead.
System Maintenance
Useonlythecleaningswabtocleantheprinthead.Othermaterialscansticktotheprinthead
andcausedamage.
Useacleaningswabonetimeonly.Discarditaftercleaningtheprinthead.
Clean the Printer

Runacleaningcardtocleandebrisfromtheinsideoftheprintersystem.Thecleaningcardcan
removemostcontaminantsfromtheprintsystem.Runacleaningcardafterevery250cards
processedbythesystem,ormoreoftendependingonyourenvironmentorifprintquality
diminishes.
Ifthecardlightisblinkingamberandtherearecardsintheinputhopper,theprinters
configuredcleaningcounthasbeenreachedanditistimetocleantheprinter.The
numberofcardsbetweencleaningissetinthePrinterManagerFrontPanelsettings.
RefertothePrinterManagersectionoftheprintersInstallationand
AdministratorsGuide.
BeginwhentheprinterdisplaysReady.TheUSERbuttonshowssteadygreen.
Single Hopper
1. Preparetheprinterforcleaning.
a. Poweronthesystem.
b. Unlocktheprinter.
c. Opentheprinterswingarmandremovetheprint
ribboncartridge.
d. Removethecleaningsleeve.
e. Replacetheribboncartridgeandclosethe
swingarm.Pressdownontheridgesonthefrontof
theswingarmtomakesureitlatchesproperlyon
bothsides.
f.
Opentheinputhopperandremoveanyunprintedcards.
CE870 Users Guide
41
g. Openthecleaningcardpackageandremovethe
cleaningcard.
h. Loadthecleaningcardintheinputhopper.
(Plantocleantheprinterimmediately.The
cleaningcarddriesoutifitisoutofitspackage
formorethanafewminutes.)
i.
Closetheinputhopperandlocktheprinter.The
frontpaneldisplaysReadyandtheUSERbutton
showssteadygreen.
2. UsetheLCDmenusystemtostartthecleaningcycle.
3. EntertheCleaningCardmenu.
a. Maintenancedisplaysonline2oftheLCDpanel.Press
ENTERtoentertheMaintenancemenu.
b. CleaningCarddisplaysonline2oftheLCDpanel.Press
ENTERtoentertheCleaningCardmenu.
4. Runthecleaningcard.
a. Startdisplaysonline2oftheLCDpanel.PressENTERto
startthecleaningprocess.
b. InsertcleaningcarddisplaysontheLCDpanelandthe
cardlightblinksamber.PresstheUSERbuttontostartthe
cleaningcycle.
Theprintermovesthecleaningcardthroughtheprinter
severaltimes.Thecardthenmovesintotheembosser.Itis
ejectedintherejectcardtrayoftheembosser.
42
System Maintenance
5. Removetheusedcleaningcard.Waitafewminutesfortherollerstodry.
6. Preparetheprinterforuse.
a. Unlocktheprinter.
b. Opentheinputhopperandreplacetheunprintedcards.
c. Opentheprintercoverandremovetheprintribboncartridge.
d. Placeanewcleaningsleeveontheprintribboncartridgeandremovetheprotective
cover.RefertoLoadtheCleaningSleeveonpage 35.
e. Returntheprintribboncartridgeintotheprintercomponent.
f.
Closetheprinterswingarmandlocktheprinter.TheLCD
paneldisplaysReadyandtheprinter isavailabletoprint
cardsagain.
g. Discardtheusedcleaningcardandcleaningsleeve.
HINTS&TIPS
Usethecleaningcardonetimeonly.
Changethecleaningsleeveeachtimeyoucleantheprinterorchangetheprintribbon.
CE870 Users Guide
43
Optional Multi-Hopper
Cleaningaprinterequippedwiththeoptionalmultihopperinvolvestwosteps:cleaningthe
printerandcleaningthehopperrollers.Tostartthecleaningprocess,refertoPreparethe
PrinterforCleaning.
Prepare the Printer for Cleaning

1. Powerontheprinter.
2. Unlocktheprinterandopentheprintersuppliesaccessdoor
3. Opentheprinterswingarmandremovetheprint
ribboncartridge.
4. Removethecleaningsleevefromtheribbon
cartridge.
5. Replacetheribboncartridgeintheprinterand
closetheswingarmandtheprintersupplies
accessdoor.
6. Openthemultihopperdoorandremoveany
unprintedcards.
7. Openthecleaningcardpackage,removethe
cards,andinsertthecleaningcardsintothe
hoppers.(Plantorunthecleaningcards
immediately.Thecleaningcardsdryoutif
theyareoutofthepackageformorethana
fewminutes.)
8. Closethemultihopperdoorandlockthe
printer.ThefrontpaneldisplaysReadyand
theUSERbuttonshowssteadygreen.
44
System Maintenance
Clean the Printer

1. Makesurethatyouhavepreparedtheprinterforcleaning.RefertoPreparethePrinterfor
Cleaningonpage 44
3. EntertheCleaningCardmenu.
a. Maintenancedisplaysonline2oftheLCDpanel.Press
ENTERtoentertheMaintenancemenu.
b. CleaningCarddisplaysonline2oftheLCDpanel.Press
ENTERtoentertheCleaningCardmenu.
4. Printerdisplaysonline2oftheLCDpanel.PressENTER.
5. Startdisplaysonline2oftheLCDpanel.PressENTERtostartthe
cleaningprocess.
6. InsertcleaningcarddisplaysontheLCDpanel.PresstheUSER
buttontostartthecleaningcycle.
Theprinterpicksthecleaningcardfromhopper2(H2)and
movesitthroughtheprinterseveraltimes.Thecardthen
movesintotheembosserandisejectedintherejectcardtray
oftheembosser.
TheprinterreturnstoReadywhenthecleaningcyclecompletes.
ContinuewithCleantheHopperRollersonpage 46.
CE870 Users Guide
45
Clean the Hopper Rollers

1. AccesstheLCDmenusystemandentertheCleaningCard
menu.
2. Selectthehoppersforcleaning.
a. PressthedownarrowkeyuntilHopperdisplaysonline2of
theLCDpanel.
b. PressENTERtoentertheHoppermenu.
c. PressthedownarrowkeyandchooseAlltocleanhoppers
H1,H3,H4,H5,andH6.(Or,continuepressingdownto
selecthoppers1through6tocleanahopperindividually.)
3. PressENTERtostartthecleaningprocess.
Theprintermovesthecleaningcardsbackandforthacrossthehopperrollersseveraltimes
andthenejectsthecleaningcardsbackintothehoppers.
TheprinterreturnstoReadywhenthecleaningcyclecompletes.
Tocompletethecleaningprocess,continuewithPreparethePrinterforUseonpage 47.
46
System Maintenance
Prepare the Printer for Use

1. Unlocktheprinterandopenthemultihopperdoor.
2. Removetheusedcleaningcardsfromthehoppers.Waitafewminutesfortherollerstodry.
3. Replacetheunprintedcardsintheinputhoppers.
4. Opentheprintersuppliesaccessdoorandtheprinterswingarm.Removetheprintribbon
cartridge.
5. Installanewcleaningsleeveontheprintribboncartridge,andremovetheprotectivecover.
RefertoLoadtheCleaningSleeveonpage 35forthestepstofollow.
6. Returntheprintribboncartridgetotheprintercomponent.
7. Closetheprinterswingarm.Pressdownontheridgesonthefrontoftheswingarmtolatchit
properly.
8. Closetheprintersuppliesaccessdoor.
9. Locktheprinter.
TheprinterreturnstoReadyandisavailabletoprintcards
again.
10. Discardtheusedcleaningcardsandcleaningsleeve.
HINTS&TIPS
Usethecleaningcardonetimeonly.
Changethecleaningsleeveeachtimeyoucleantheprinterorchangetheprintribbon.
CE870 Users Guide
47
Clean the Embosser Rollers

YoualsocancleantheembosserflippermodulerollersbyselectingatestcardoptioninPrinter
Manager.DothefollowingtocleantheembosserrollersfromPrinterManager:
1. LogintoPrinterManagerusingtheWebAdminusername.RefertotheprintersInstallation
andAdministratorsGuideforcompleteinformationaboutusingPrinterManager.
2. SelectTroubleShooting>TestCard.
48
System Maintenance
3. SelectTestCleaningCardfromtheEmbossCardBacktestcardoptions.
4. InsertacleaningcardintheexceptionslotoftheprinterwhenpromptedandclickRun.The
cleaningcardmovesthroughtheprintertotheembosserflipperrollers.Thecardisejected
intotherejectcardtraywhenthecleaningcompletes.
5. Unlocktheembosserandremovetheusedcleaningcard.
6. Closeandlocktheembosser.
7. LogoutofPrinterManagerandcloseyourbrowserwindow.
CE870 Users Guide
49
50
System Maintenance
Chapter 5: Troubleshooting
Thischapterdetailsuserprocedurestorecoverfromerrorsthatmay
occurwiththesystem.
Usethefollowinginformationtohelpyouidentifyandfixbasicissuesthatcanoccurwhen
printing.
LocateaProblemWithintheCardProductionSystemonpage 52
LocateaProblemwithBasicPrinterFunctionsonpage 53
ToolsforTroubleshootingonpage 54
InstallationProblemsonpage 54
CardAppearanceonpage 55
MagneticStripeProblemsonpage 58
UseAdvancedTroubleshootingToolsonpage 59
CardJamsonpage 60
MessagesandConditionsonpage 62
RespondtoMessagesonpage 65
CE870 Users Guide
51
Locate a Problem Within the Card Production

System
Ifanyoneofthefollowingcomponentsdoesnotworkproperly,yourcardproductioncanbe
affected.
Cardproductionsoftware
Cardproductionsoftwareformatsthetypesofdatausedtoprintcards.Makesurethatthe
cardproductionsoftwarefeaturesyouuseworkwithyourprinter.
Othercomponentsofthesystem
Asystemcanincludeacameratotakephotos,andmayincludeothercapturedevicesfor
biometricdata.Usingandmaintainingthesecomponentsisimportanttothequalityofcards
youproduce.
52
Troubleshooting
Locate a Problem with Basic Printer Functions

Theprinter,embosser,andsoftwareapplicationsworktogethertoproducecards.Ifthesystemis
notworkingasyouexpect,followthesesteps,intheorderlisted,toisolatethesourceofthe
issuebeforeyoucontactyourserviceprovider.
1. Makesurethatthepowercordsareconnectedtoboththeprinterandembosser.
2. Makesurethatallnetworkcablesbetweentheprinter,embosser,andnetworkare
connected.
3. Poweronthesystem.MakesurethatReadydisplaysonthefrontpanelwithin1 minute.
Ifthesystempowersoncorrectly,continuetostep4.
Iftheprinterpowerson,butImproperShutdowndisplaysontheLCDpanel,pressthe
USERbuttonforapproximately2seconds.Readyshoulddisplay.
IfthesystempowersonbutdoesnotdisplayReady,thesystemisnotworkingproperly.
Checkallpowercordsandtheinterconnectcablebetweentheprinterandembosser.If
Readystilldoesnotdisplay,requestserviceforthesystem.
Ifthesystemdoesnotpoweron,makesurethattheprinterandembosserpower
suppliesareworkingproperly.Alightoneachpowersupplyindicatesthatitis
functioning.
Ifthepowersuppliesareworkingproperly,requestserviceforthesystemfromyour
systemadministrator.
Ifapowersupplyisnotfunctioning,replaceitandbeginwithstep1.
4. Printatestcard.ContactyoursystemadministratortorunatestcardfromPrinterManager.
Ifthetestcardprints,theprinterisworkingcorrectly.
Ifthetestcarddoesnotprint,theprinterisnotworkingcorrectly.Requestserviceforthe
printer.
5. Printacardusingyourcardproductionsoftware.
Ifthecardprints,yoursoftwareisworkingsuccessfullywiththeprinter.Troubleshootthe
carddesign.
Ifthecarddoesnotprint,checkthefollowing:
IsthecorrectprinterselectedinthePrintSetuporPrintdialogintheapplication?
Iftheprinterproducedablankcard,checkthepagesizespecifiedinyourapplication.
Ifthecardcausesanerror,thecardmighthaveatypeofdatatheprinterdoesnot
support.
CE870 Users Guide
53
Tools for Troubleshooting

Thetoolsfortroubleshootingaproblemincludethesuppliesandequipmentyouusetoprint
cards:
Blankcardstoprint,usedatseveralstagesoftroubleshooting
Printribbon(foroptionalcolorprinting)
Indentribbonandtoppingfoil
Cleaningsupplies,especiallyprintercleaningcardsandacleaningswab
Installation Problems
Thissectiondescribesissuesthatcouldpreventasuccessfulinstallationandprovides
recommendedsolutionstothoseissues.
Problem
Solution
Thenetworkcableis
loose.
Reconnectthedatacabletothenetworkportandtheprinter.
Restarttheprinter.
Theprinterdisplays
ReadyontheLCDpanel,
butitisnotavailable.
Followyournetworktroubleshootingprocedurestoisolate
andtesteachcomponentofthecomputertoprinter
communicationlink.
Suggestions:
Verifythecomputertonetworkconnectionbyaccessinga
networkresource,suchasanetworkdrive.
Theprinterisnot
configuredwiththe
correctnetworkaddress
54
Thenetworkadministratorcantestcommunication
betweenaserverandtheprinter.
Makesurethattheuserisloggedintothenetwork.
MakesurethattheservernameorIPaddresshasbeen
enteredinthePortSettingsorConfigurePortdialogboxon
thecomputer.Formoreinformationaboutretrievingthe
printersIPaddress,refertoRetrievethePrintersNetwork
IPAddressonpage 25.MakesurethatReadydisplaysonthe
printer'sLCDpanel.
Troubleshooting
Card Appearance
Cardappearanceproblemscanbecausedbytheprintribbon,indentribbon,ortoppingfoil
application.
Print Troubleshooting
Problem
ProbableCause
Solution
Nothingisprintedonthe
card.
Theprintribbonisloaded
incorrectly.
Removetheprintribbonandinstallit
correctly.SeeLoadthePrintRibbon
(Optional)onpage 37.
Thepagesizewasnotset
toISOID1.
Useyourcardproductionapplicationto
accesstheprintersprintsetupandselect
ISO ID1foritspagesize.Thecorrectpage
sizeisavailableafteryouselecttheprinter.
Colorprintingontopofa
blackbackgrounddoes
notappearonthecard.
Theblackpanelofthe
ribbonisprintingover
thecolorpanels.
Theprinterusestheprintribbonpanelsin
sequence;theYpanelprintsfirst,thenM,
andsoon.Theblackpaneloftheprintribbon
isusedlastandwillprintoverthecolor
panels.Forbestresults,changethe100%
blackbackgroundtoacolornearblack,so
thatitprintsusingtheYMC(color)panelsof
theprintribbon.
Oneormorelinesappear
onthecard.
Theprintheadisdirtyor
damaged.
Cleantheprinthead.SeeCleanthe
Printheadonpage 40.
Theprintqualitychanges
fromthepreviouscard.
Theribbontypewas
changedwhilecardjobs
wereintheprinter
queue.
Thetypeofribboninstalledintheprinter
determinesthecolorprofileusedwhenthe
cardissenttoprint.Iftheribbontype
changeswhilejobsarequeued,thecardmay
notprintcorrectly.Allowallqueuedjobsto
completebeforechangingthetypeofribbon
intheprinter.Changingtoaribbonofthe
sametypedoesnotaffectprinting.
Onecolorpanelisnot
alignedcorrectlywith
othercolorpanels.
Thecardsareslippingin
thetrack.
Runacleaningcard.SeeCleanthePrinter
onpage 41.
Thecardsarenotthe
correctsizeforthe
printer.
Usecardsthatmeetthesizerequirementfor
theprinter.RefertoCardsintheprinters
InstallationandAdministratorsGuidefor
specifications.
CE870 Users Guide
55
Problem
ProbableCause
Solution
Printingisblurred.
Thecardshaveamatte,
notglossy,finish.
Usecardsthatmeettherequirementsforthe
printer.RefertoCardsintheprinters
specifications.
Therollersaredirty.
onpage 41.
Theprintheadisdirty.
Cleantheprinthead.SeeCleanthe
Printheadonpage 40.
Unprintedcardshave
scratches.
Handlecardscarefully.RefertoCardQuality
GuidelinesintheprintersInstallationand
AdministratorsGuideformoreinformation.
Cardshaveembedded
particles,anuneven
surface,orthecardedge
hasburrs
Usecardsthatmeettherequirementsforthe
printer.RefertoCardsintheprinters
cardspecifications.
Therollersaredirtyor
thecardpackaging
containsdebris.
onpage 41.
Cardshavefingerprints
orotherdirtonthem.
Handlecardscarefully.RefertoCardQuality
GuidelinesintheprintersInstallationand
Asignaturepanelis
locatedontheotherside
ofthecard.
Designthecardtoavoidprintingphotosover
signaturepanelresidue.
Therollersaredirtyor
thecardpackaging
containsdebris.
onpage 41.Usecardsthatmeetthe
requirementsfortheprinter.RefertoCards
intheprintersInstallationand
AdministratorsGuideforspecifications.If
needed,obtainadifferentsupplyofcards.
Theimagecapture
systemneeds
adjustment.
Todetermineoptimalcolorsettings,referto
thedocumentationforyourimagecapture
systemandColorPrintingintheprinters
Theprintedcardhas
smallunprintedareas.
Partoftheprintedimage
isdiscolored.
Photoslookfaded
56
Troubleshooting
Problem
ProbableCause
Solution
Theprintingisverylight.
Theprintribbonisloaded
incorrectly.
Removetheprintribbonandinstallit
correctly.SeeLoadthePrintRibbon
(Optional)onpage 37.
Thecardwaspreviously
printedandhastopcoat
onit.
Printonlynewcards.RefertoCardsinthe
printersInstallationandAdministrators
Guideforcardspecifications.
Theprintheadisnot
installedcorrectly.
Contactyourserviceproviderforinstructions
oninstallingtheprintheadcorrectly.
Theprintheadpoweris
toolow.
LogintothePrinterManagerasaWebAdmin.
OpenthePrinterSettings >Printmenu.
IncreasetheYMCPowersetting,andclickSet
Currenttosaveyourchanges.
Thecardincludesvery
darkareas.
Changethedesigntousesmallerareasof
darkcolor.
Theprintheadisnot
alignedcorrectly.
Contactyourserviceprovider.
Allcolorprintingisdarker
thanintended.
Coloradjustmentistoo
dark.Achangeinthe
cardstockyouusecan
altertheappearanceof
printedcards.
Changethecoloradjustmentsettings.Refer
toColorPrintingintheprintersInstallation
andAdministratorsGuide.
Texthasbroken(partly
printed)characters.
Themonochrome(K)
powersettingisbalanced
toprintbothfinetext
andbarcodes.
Ifthecarddoesnotincludeabarcode,
increasethemonochromeintensity.Ifthe
cardincludesfinetextandbarcodes,change
thetexttoimproveprinting.Referto
MonochromePrintingintheprinters
Thetextisformattedto
printwithcolor,andthe
cardisbeingprintedwith
monochromeribbon.
Contactyourserviceprovider.Formattextto
printblacksothatthetextisnotdithered.
Themonochrome(K)
powersettingistoolow.
Thecardsrequirea
differentsetting.
Increasethemonochromeintensity.Finda
balancebetweenprintingallcarddataand
causingwrinkles.
Thecardshowswrinkles
indarklycoloredareas.
Printingisunevenoris
missinginsomeareas.
CE870 Users Guide
57
Indent Troubleshooting
Problem
ProbableCause
Solution
Theindentcharactersare
verylight.
Theindentribbonis
loadedincorrectlyornot
beingtakenuponrollers.
Loadtheindentribboncorrectly.SeeLoad
theIndentRibbonCartridgeonpage 32for
moreinformation.Contactyoursystem
administratoriftheproblemcontinues.
Topping Foil Troubleshooting

Problem
ProbableCause
Solution
Thetoppingfoilisvery
light.
Thetoppingfoilisloaded
incorrectly.
Loadthetoppingfoilcorrectly.
SeeLoadtheToppingFoilCartridgeon
page 34formoreinformation.
Thetoppertemperature
isnothotenough.
Contactyoursystemadministratortoadjust
thetemperatureofthetoppermechanism.
Magnetic Stripe Problems

TheprinterusesthecoercivitysetusingtheLCDpanelorPrinterManager,andthedataformat
setusingthePrinterManager.
58
Problem
Solution
Cardsarenotloaded
correctly.
LoadISOcardswiththemagneticstripe(backside)facing
downandtotheright.SeeLoadCardsintheHopperon
page 38.
Cardsdonothavea
magneticstripe.
Loadmagneticstripecardsintheinputhopper.Ifthecards
haveamagneticstripe,checkthequalityofthecards.Change
cardstockifneeded.
Thecardhasdirtor
damageonthemagnetic
stripe.
Encodeandsendanewcardtotheprinter.Ifanerrormessage
displaysindicatingamagneticstripeproblem,runacleaning
cardtocleanthemagneticstripehead.RefertoCleanthe
Printeronpage 41.
Troubleshooting
Problem
Solution
Themagneticstripeon
thecardislowcoercivity
materialandtheHigh
Coercivitysettingis
selected.
Tousethecardsyouhave,selectlowcoercivityencoding.
RefertoSetMagneticStripeCoercivityfromtheLCDMenu
onpage 30.Toencodewithhighcoercivity,obtaincards
manufacturedforhighcoercivityencoding.
Themagneticstripeon
thecardishighcoercivity
materialandtheLow
Coercivitysettingis
selected.
Tousethecardsyouhave,selecthighcoercivityencoding.
RefertoSetMagneticStripeCoercivityfromtheLCDMenu
onpage 30.Toencodewithlowcoercivity,obtaincards
manufacturedforlowcoercivityencoding.
Thedataforthisjob
includescharactersnot
allowedbythemagnetic
stripeformatselectedfor
thetrack.
Cancelthecurrentprintjob.Makesurethatyouknowwhat
dataisallowedonthetrack.Changethedatatobeencoded,
andresendthecardjob.RefertoMagneticStripeDesignin
theprintersInstallationandAdministratorsGuideformore
information.
Themagneticstripedata
wassentinanencoding
formatnotsupportedby
thetrack.
ReviewtheencodingformatsettingforthetracksinPrinter
Manager.RefertothePrinterManagerPrinterSettingMenu
intheInstallationandAdministratorsGuide.Makesurethat
theapplicationisusingtheselectedencodingformatforthe
track.
Iftheapplicationandtrackaresettothesameformat,andthe
messageappearsrepeatedly,contacttheapplicationprovider
forassistance.
Theapplicationsenttrack
dataforatracknot
supportedbythe
magneticstripemodule.
Verifythetypeofmagneticstripeoptionintheprinter.Refer
toSystemLabelsonpage 10toseetheoptionsinyour
printer.
Iftheprinterlabelindicatesa3trackISOmodule,youcan
senddatafortracks1,2,and3.
IftheprinterlabelindicatesasingletrackJISmodule,youcan
senddatafortrack1.
Themagneticstripeoptionandcardsmustbecapableof
acceptingandencodingeachtrackofdatasentbythecard
productionsoftware.
Use Advanced Troubleshooting Tools

PrinterManagerprovidesaccesstocarddesignsettingsandadditionaltroubleshootingtools.
PrinterManageralsoallowsyoutoperformadvancedtroubleshootingwiththeguidanceofyour
serviceprovider.RefertothePrinterManagersectionintheprintersInstallationand
CE870 Users Guide
59
Card Jams
Acardjamoccurswhenthecarddoesnotreachtheproperpositionforthenextaction.Tobegin
troubleshootingacardjam,firstdeterminewhereinthesystemthecardjamhasoccurred.Card
jamscanoccurineithertheprinterorembossercomponents.
Printer Card Jam

1. Unlocktheprinterandopentheprintersuppliesaccessdoor(ontheoptionalmultihopper).
2. Pressthesilverbuttonontheprinterswingarm.Theswingarmisspringloadedandopens
whenthebuttonisreleased.
4. Rotatethemanualadvanceknobonthesideoftheprinteruntilthejammedcardis
accessiblefromtherollers.
5. Removethecard.
Ifnocardjamislocatedintheprinter,continuewithEmbosserCardJamonpage 61.
6. Closetheprinterswingarm.Pressdownontheridgesonthefrontoftheswingarmtomake
surethatitlatchesproperlyonbothsides.
7. Closetheprintersuppliesaccessdoorontheoptionalmultihopper.
8. Locktheprinter.
60
Troubleshooting
Embosser Card Jam

1. Unlockandopentheembossersuppliesaccessdoor.
2. Removetheindentribbonandtoppingfoilcartridges.
3. Rotatethemanualadvanceknobinsideoftheembosseruntilthejammedcardisaccessible
fromtherollers.
4. Removethecard.
5. Replacetheindentribbonandtoppingfoilcartridges.
6. Closeandlocktheembossersuppliesaccessdoor.
CE870 Users Guide
61
Messages and Conditions

Whenthesystemcannotprocessthecardsent,itissuesacondition.Conditionsdisplayonthe
LCDpanelonthefrontpaneloftheprinter.Refertothefollowingformoreinformation:
MessagesonthePrinterLCD
MessagesfromPrinterManageronpage 65
OtherMessagesonpage 65
Messages on the Printer LCD

Allmessagesareassociatedwithaprintjob.Thesystemissuesmessagesthatfocusonrecovering
fromproblems.
TheprinterLCDpaneldisplaysamessagenumberandashortdescriptionforeachmessage.
Ifmorethanonemessagewasissued,thenextmessagedisplaysafteryoucorrectthe
problemandpresstheUSERbutton.
ThelightsonthefrontpanelflashwhilemessagesdisplayontheLCDpanel:
TheUSERlightflashesquickly(every1/2second)forhardwareerrors;greenfora
conditionoftheembosseroramberforaconditionoftheprinter.
TheUSERlightflashesamberatamediumrate(everysecond)forallothersystem
problems,oftenaccompaniedbyflashingsupplyand/orcardlights.
Thesupplyandcardlightsflashquickly(every1/2second);greenforproblems
concerningtheembosserandamberforproblemsconcerningtheprinter.
No.
LCDMessage
UserLight
SupplyLight
CardLight
Sound
Closeandlockdoors
ColorCycle
Off
Off
Error
100
Requestnotsupported
AmberFlash
Off
Off
Error
101
Jobcouldnotcomplete
AmberFlash
Off
Off
Error
102
Cardnotinposition
AmberFlash
Off
AmberFlash
Error
103
Printerproblem
AmberFlash
Off
Off
Error
104
Criticalproblem
AmberFlash
AmberFlash
AmberFlash
Error
105
Magstripedataerror
AmberFlash
Off
Off
Error
106
Magstripedatanotfound
AmberFlash
Off
AmberFlash
Error
62
Troubleshooting
No.
LCDMessage
UserLight
SupplyLight
CardLight
Sound
107
Magstripereaddataerror
AmberFlash
Off
Off
Error
108
Magstripereadnodata
AmberFlash
Off
AmberFlash
Error
109
Printribbonproblem
AmberFlash
Off
Off
Off
110
Printribbonoutormissing
AmberFlash
Off
Off
Warning
111
Cardnotpicked
AmberFlash
Off
AmberFlash
Warning
112
Cardhopperempty
AmberFlash
Off
AmberFlash
Warning
113
Closecovertocontinue
AmberFlash
Off
AmberFlash
Warning
114
Coveropenedduringjob
AmberFlash
Off
Off
Error
116
Magstripenotavailable
AmberFlash
Off
Off
Error
117
Readernotavailable
AmberFlash
Off
Off
Error
118
Printribbontypeproblem
AmberFlash
Off
Off
Off
119
Printribbonnotsupported
AmberFlash
Off
Off
Off
120
Userpausedtheprinter
AmberFlash
Off
Off
Warning
121
Printribbonnotidentified
AmberFlash
Off
Off
Off
122
Magstripeformatproblem
AmberFlash
Off
Off
Error
123
Insertnewcardside1up
AmberFlash
Off
AmberFlash
None
124
Insertsamecardside2up
AmberFlash
Off
AmberFlash
None
125
Embosscriticalerror
GreenFlash
Off
Off
Error
126
Embossformaterror
GreenFlash
Off
Off
Error
127
Embosstransporterror
AmberFlash
Off
GreenFlash
Error
128
Embossercardjam
AmberFlash
Off
GreenFlash
Error
129
Embossertopperjam
AmberFlash
Off
GreenFlash
Error
130
Embossercardentryjam
AmberFlash
Off
GreenFlash
Error
131
Embossercardexitjam
AmberFlash
Off
GreenFlash
Error
CE870 Users Guide
63
No.
LCDMessage
UserLight
SupplyLight
CardLight
Sound
132
Embossercardstackfull
AmberFlash
Off
GreenFlash
Warning
133
Embossercardrejectfull
AmberFlash
Off
GreenFlash
Warning
134
Indentribbonlow
AmberFlash
GreenFlash
Off
Warning
135
Indentribbonsuppliesout
AmberFlash
GreenFlash
Off
Warning
136
Indentribbonbreak
AmberFlash
GreenFlash
Off
Error
137
Embosserwheelerror
GreenFlash
Off
GreenFlash
Error
138
Embosserindenterror
GreenFlash
Off
Off
Error
139
Lostcard,openembosscover
GreenFlash
Off
Off
Error
140
Embossernotavailable
GreenFlash
Off
Off
Error
141
Closeembosscover
AmberFlash
Off
Off
Warning
142
Embosscovererror
AmberFlash
Off
Off
Error
143
Toppingfoilproblem
AmberFlash
GreenFlash
Off
Error
144
Toppingfoilout
AmberFlash
GreenFlash
Off
Error
145
Toppingfoiltypeproblem
AmberFlash
GreenFlash
Off
Error
146
Toppingfoilsupporterr
AmberFlash
GreenFlash
Off
Error
147
Toppingfoilnotagfound
AmberFlash
GreenFlash
Off
Error
148
Toppingfoillow
AmberFlash
GreenFlash
Off
Warning
149
Optionnotinstalled
AmberFlash
Off
Off
Error
150
Printwhileunlocked
AmberFlash
Off
Off
Error
151
Failedtolock
AmberFlash
Off
Off
Error
152
AmberFlash
Off
Off
Warning
153
AmberFlash
Off
Off
Warning
170
AmberFlash
Off
Off
Warning
171
AmberFlash
Off
Off
Warning
64
Troubleshooting
No.
LCDMessage
UserLight
SupplyLight
CardLight
Sound
172
Insertcleaningcard
AmberFlash
Off
Off
Warning
173
Impropershutdown
AmberFlash
Off
Off
Warning
Messages from Printer Manager

PrinterManagerissuesmessagesthatdisplayonlyinthebrowserwindow.ClickContinuein
PrinterManagertocontinueworkingwiththeprinter.RefertoPrinterManagerinyour
printersInstallationandAdministratorsGuide.
Other Messages
Thecardproductionapplicationyouusealsomaydisplaymessages.
Otherprinterscancausemessagesifmorethanonemodelofcardprinterisinstalled.
Respond to Messages
MessagesdisplayontheprinterfrontpanelLCDtoidentifyvariousoperationalconditionsand
errorsofcardproductiononthesystem.Youcanrespondtomessagesusingtheprinterfront
panelbuttons.
ThefollowingmessagesdisplayontheprinterLCDpanel.Usetherecoveryinstructionsto
respondtothemessage.
PrinterComponentMessages(100124,149173)onpage 66
EmbosserComponentMessages(125148)onpage 73
Themessagesthatdisplayaredeterminedbytheprintermodelandtheoptions
installedontheprinter.Themessagesdescribedinthefollowingsectionsmaynot
displayonallprinters.
Important!Alwaysdiscarddamaged,rejected,orpartiallyprintedcardsaccordingtoyour
organizationsestablishedprocedures.
CE870 Users Guide
65
Printer Component Messages (100124, 149173)

Thefollowingmessagesindicateaconditionintheprintercomponent.
Close and lock doors

Asecuredoorisphysicallyunlockedonthesystem.
1. Gentlytrytoopenallsecuredoorsonthesystem.
2. Closeanyopendoorandlocktheprinterand/orembosserusingthekey.
100: Request not supported

Theprinterdoesnotsupportthepersonalizationbeingrequestedforthecard.Thecardwillbe
canceled.
Changethecarddatatomatchtheprintersoptionsandsettings,orprinttoaprinterthatis
configuredtosupportthepersonalizationbeingrequested.
PresstheUSERbuttontoclearthemessage.Sendthecardtoprintagain.
101: Job could not complete

Thecardtooktoomuchtimetocomplete.
Thecardwillbecanceled.
HINTS&TIPS
Ifyouareconnectedtoanetwork,verifytheconnection.
Askyouradministratorforassistanceifneeded.
102: Card not in position

Thecardisnotpositionedintheprintercorrectly.
1. Opentheprinterandremovetheribboncartridge.
2. Turntheknobtoremovethecard.
3. Replacetheribboncartridgeandclosetheprinter
PresstheUSERbuttontoclearthemessageandsendthecardtoprintagain.
103: Printer problem

Theprinterhadanerror.Thecardwillbecanceled.
1. PresstheprinterPOWERbuttontopowerofftheprinter.
2. PressthePOWERbuttonagaintopowerontheprinter.
66
Troubleshooting
104: Critical problem

Theprinterhadaseriouserror.Thecardwillbecanceled.
1. PresstheprinterPOWERbuttontopowerofftheprinter.
2. Requestservice.
Thesystemmustremainpoweredoff.
105: Magstripe data error

Theprinterfailedtoverifythatthecorrectmagneticstripedatawaswrittenonthecard.
1. Makesurethatyouareusingmagneticstripecardsthatmatchtheprintersettings.
2. Makesurethatthecardsareplacedintheprintercorrectly.
PresstheUSERbuttonontheprinterandsendthecardtoprintagain.
HINTS&TIPS
Thecardmighthavebeenturnedthewrongway.
Thecardmightnothaveamagneticstripe.
106: Magstripe data not found

Theprinterdidnotfindmagneticstripedataoncard.
PresstheUSERbuttonontheprinterandsendthecardtoprintagain.
107: Magstripe read data error

Theprinterfailedtoreadthemagneticstripedatafromthecard.Thecardwillbecanceled.
PresstheUSERbuttonontheprinterandsendanewcardtotheprinter.
HINTS&TIPS
Thedatamightuseadifferentformatthanthecurrentprintersetting.
Askthesystemadministratortoverifythatthecard,data,andprintersettingsmatch.
CE870 Users Guide
67
108: Magstripe read no data

Theprinterdidnotfindanymagneticstripedataoncard.Thecardwillbecanceled.
HINTS&TIPS
Thecardmighthavebeenturnedthewrongway.
Thecardmightnothaveamagneticstripe.
109: Print ribbon problem

Theprintribbonisnotmovingproperly.
2. Reposition,repair,orreplacetheribbonandadvancetherepairedareaonefullturn.
3. Replacetheribboncartridgeandclosetheprinter.
HINTS&TIPS
Removeanydebrisfromtheprintarea.
Ifacardisintheprinter,turnthemanualadvanceknobtomovethecardsothattheprinter
canejectit.
110: Print ribbon out or missing

Theprinterdoesnothaveusableribbon.Tocompletethecurrentcard:
2. Installanewribbonandcleaningroller.
3. Replacethecartridgeandclosetheprinter
PresstheUSERbuttonontheprintertoclearthemessage.
HINTS&TIPS
Usedribbonhasnegativeimagesofprinteddata.Tokeepthedataconfidential,followyour
companypolicytodiscardusedribbon.
68
Troubleshooting
111: Card not picked

Theprinterdidnotpickacard.Tocompletethecurrentcard:
Forprinterswithaninputhopper,opentheinputhopper,addorrepositioncards,andclosethe
hopper.
Forprinterswithsinglecardfeed,pushthecardinuntiltheprinterpicksit.
112: Card hopper empty

Theprinterdidnotdetectcardsintheinputhopper.
Addcardstotheinputhopper.
113: Close cover to continue

Thecoverisopenortheprintribboncartridgeismissing.
Confirmthattheprintribboncartridgeisinstalledandthenclosethecover.
HINTS&TIPS
Allaccessdoorsmustbeclosedtoprocesscards.Unlock,open,andcloseallprinterdoorsto
makesuretheyareclosedcompletely.
Lockthesystem.
114: Cover opened during job

Theprintercoverwasopenedwhileprinting.
Pushdownonthecovertolatchit.
HINTS&TIPS
Pressdownonthecoverridgestomakesurethatthecoverlatchesproperlyonbothsides.
Allaccessdoorsmustbeclosedtoprocesscards.Unlock,open,andcloseallprinterdoorsto
makesuretheyareclosedcompletely.
Lockthesystem.
CE870 Users Guide
69
116: Magstripe not available

Theprinterdoesnothaveamagneticstripeoption.Thecardwillbecanceled.
Removemagneticstripedatafromthecardoruseaprinterthathasamagneticstripeoption
installed.
HINTS&TIPS
Lookattheprinterconfigurationlabelinsidetheprintercomponent.Ifthelabelshowseither
MorJ,thesystemhasamagneticstripeoptionthatisnotworking.Requestservice.
Toprocessthecardwithoutmagneticstripeprocessing,removethemagneticstripedata
fromthecarddesignandsenditagain.
117: Reader not available

canceled.
Changethecarddatatomatchtheprintersoptionsandsettingsorprinttoaprinterthatis
HINTS&TIPS
Theprintercomponentdoesnothaveareaderoption.Removethereaderrequestfromthecard
andsenditagain.
118: Print ribbon type problem

Theprintercannotusetheribboninstalled.Thecardwillbecanceled.
Useribbondesignedforthisprinter.
HINTS&TIPS
Purchaseribbonfromyourdealerorauthorizedreseller.
ChecktheDatacardwebsitefornewerfirmwarethatmightsupportnewribbontypes.
119: Print ribbon not supported

HINTS&TIPS
70
Purchaseribbonfromyourdealerorauthorizedreseller.
ChecktheDatacardwebsitefornewerfirmwarethatsupportsnewribbontypes.
Troubleshooting
120: User paused the printer

Theprinterwaspausedwhileprinting.
TocompletethecurrentcardpresstheprintersUSERbutton.
HINTS&TIPS
Iftheuserpressedthebuttonforseveralseconds,thecardhasbeencanceled.
Ifthismessageoccursoften,askyoursystemadministratortosetthebuttonsensitivitytoa
lowervalue.
121: Print ribbon not identified

Useribbondesignedforthisprinter.
HINTS&TIPS
Askyourdealerorauthorizedresellerforareplacement.
122: Magstripe format problem

Themagneticstripedatasentdoesnotmatchtheformatsetintheprinter.Thecardwillbe
canceled.
123: Insert new card side 1 up

1. Insertanewcardintheprinterwithside1facingup.
2. Ifthecardisnotimmediatelypicked,presstheprintersUSERbuttonorclickOK.
124: Insert same card side 2 up

1. Takethecardfromtheprinter.
2. Turnthecardoverendtoendsoside2isfacingup.
3. Insertthecardintheprinter.
149: Option not installed

canceled.
Changethecarddatatomatchtheprintersoptionsandsettings,orprinttoaprinterthatis
CE870 Users Guide
71
150: Print while unlocked

Theprinterisunlocked.Thecardwillbecanceled.
Makesurethatallaccessdoorsareclosedsecurelyandlocked.
151: Failed to lock

Anattempttolocktheprinterfailed.Thecardwillbecanceled.
1. Makesurethatallaccessdoorsareclosedsecurely.
2. Trylockingtheprinteragain.
HINTS&TIPS
Makesurethattherejecttrayisinstalledproperlybeforelockingtheprinter.

1. Turnanewcardoverendtoendsoside2isfacingup.

1. Takethecardfromtheprinterandturnitoverendtoendsoside2isfacingup.

1. Insertanewcardintheprinterwithside1facingup.

1. Takethecardfromtheprinterandturnitoverendtoendsoside1isfacingup.
3. Ifthecardisnotimmediatelypicked,presstheprintersUserbuttonorclickOK.
172: Insert cleaning card

1. Insertcleaningcard.
72
Troubleshooting
173: Improper shutdown

AlwaysusethePOWERbuttontopowerofftheprinter.
PressandholdtheUSERbuttontosettheprintertoReady.
HINTS&TIPS
Thesystemwasshutdownincorrectlyorlostpower.
Embosser Component Messages (125148)

Messages125148indicateaconditionintheembossercomponent.
125: Emboss critical error

Theembosserhasencounteredacriticalerror.Thecardwillbecanceled.
1. PresstheprinterPOWERbuttontopoweroffthesystem.
2. Requestservice.
Thesystemmustremainpoweredoff.
126: Emboss format error

Theembossdatasentdoesnotmatchtheformatsetintheembosser.Thecardwillbecanceled.
HINTS&TIPS
Makesurethatthedatasentcontainsthecorrectnumberofcharacters.
Askyoursystemadministratortomakesurethatalldatatobeembossedisencrypted.
127: Emboss transport error

Thecardisnotcorrectlypositionedintheembosser.
1. Opentheembosserandremovethesupplycartridges.
2. Removeanycardsfound.
3. Replacethecartridges,closeandlocktheembosser.
128: Embosser card jam

Thecardpathisblockedintheembosser.
3. Replacethecartridges,andthencloseandlocktheembosser.
CE870 Users Guide
73
129: Embosser topper jam

Theembossertoppingfoilisnotmovingproperly.
1. Opentheembosserandremovethetoppingfoilcartridge.
2. Reposition,repair,orreplacethetoppingfoil.
3. Replacethecartridge,andthencloseandlocktheembosser.
130: Embosser card entry jam

HINTS&TIPS
RefertoEmbosserCardJamonpage 61formoreinformation.
131: Embosser card exit jam

HINTS&TIPS
RefertoEmbosserCardJamonpage 61formoreinformation.
132: Embosser card stack full

Theembosseroutputhopperisfullorblocked.
Removecardsfromtheprinteroutputhopper.
133: Embosser card reject full

Theembosserrejecttrayisfull.
1. Opentheembosserandemptytherejecttray.
2. Closeandlocktheembosser.
HINTS&TIPS
Theembossercardrejecttrayholdsfivecards.Emptyitregularlytoavoidreceivingthemessage.
74
Troubleshooting
134: Indent ribbon low

Theindentribbonhasalmostreachedtheendoftheroll.
Replacetheindentribbonsoon.
135: Indent ribbon supplies out

Theembosserdoesnothaveusableindentribbon.
1. Opentheembosserandremovetheindentribboncartridge.
2. Installanewindentribbon.
HINTS&TIPS
RefertoLoadtheIndentRibbonCartridgeonpage 32formoreinformation.
136: Indent ribbon break

Theembosserindentribbonisnotmovingproperly.
HINTS&TIPS
RefertoLoadtheIndentRibbonCartridgeonpage 32forcorrectinstallationprocedures.
137: Embosser wheel error

138: Embosser indent error

Theembosserindentribbonisnotmovingproperly.
CE870 Users Guide
75
139: Lost card, open emboss cover

Thecardisnotcorrectlypositionedintheembosser.
140: Embosser not available

Theprinterandembossercannotcommunicate.Thecardwillbecanceled.
1. Makesurethedatacablefromtheembossertotheprinterissecurelypluggedin.
2. PresstheprinterPOWERbuttontopowerofftheprinterandembosser.
3. PressthePOWERbuttonagaintopowerontheprinterandembosser.
141: Close emboss cover

Theembosser,printer,ormulticardhopperisopen.
142: Emboss cover error

Theembosser,printer,ormulticardhopperisopen.
143: Topping foil problem

Theembossertoppingfoilisnotmovingproperly.Thecardwillbecanceled.
2. Reposition,repair,orreplacethetoppingfoilandadvancetherepairedareaonefullturn.
144: Topping foil out

Theembosserdoesnothaveusabletoppingfoil.
2. Installnewtoppingfoil.
HINTS&TIPS
SeeLoadtheToppingFoilCartridgeonpage 34formoreinformation.
76
Troubleshooting
145: Topping foil type problem

Theembossercannotusethetoppingfoilinstalled.Thecardwillbecanceled.
Usesuppliesdesignedforthisprinter.
146: Topping foil support err

Theembossercannotusethetoppingfoilinstalled.Thecardwillbecanceled.
Usesuppliesdesignedforthisprinter.
147: Topping foil no tag found

Theembossercannotusethetoppingfoilinstalled.
2. Installnewtoppingfoil.
148: Topping foil low

Thetoppingfoilhasalmostreachedtheendoftheroll.
Replacethetoppingfoilsoon.
CE870 Users Guide
77
78
Troubleshooting

527260-001E CE870 UserGuide

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527260-001E CE870 UserGuide

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Datacard CE870 Instant Issuance System

Notice for Canada

Notice for Europe

Notice for Europe and Australia

Notice for China (Simplified Chinese)

Notice for Taiwan (Traditional Chinese)

Notice for Japan

Korea Communications Commission (KCC) statement

California Proposition 65 Compliance

CE870 Instant Issuance System Users Guide

Chapter 2: About the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Chapter 3: Using the System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Load the Print Ribbon (Optional). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Chapter 4: System Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

107: Magstripe read data error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

143: Topping foil problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

About this Manual

CE870 Users Guide

Chapter 2: About the System

The CE870 Instant Issuance System

CE870 Users Guide

About the System

The Printer Component (Top, Front and Right Side)

CE870 Users Guide

Printer with Optional Multi-Hopper

About the System

Printer Connections (Left Side)

CE870 Users Guide

The Embosser Component (Top, Front, and Right Side)

About the System

Inside the Embosser

CE870 Users Guide

Embosser Connections (Back and Left Side)

About the System

Printer Configuration Label

CE870 Users Guide

Embosser Configuration Label

About the System

Chapter 3: Using the System

CE870 Users Guide

Using the System

How the Card Travels

CE870 Users Guide

Using the System

Power On the System

CE870 Users Guide

Use the Front Panel

Down Arrow, Up Arrow, and Enter Key

Using the System

User Button and Light

CE870 Users Guide

Using the System

Use the LCD Panel Menus

CE870 Users Guide

Using the System

Pause the System

CE870 Users Guide

View the Printer Serial Number from the LCD Menu

Using the System

Retrieve the Printers Network IP Address

CE870 Users Guide

Using the System

View Card Counts from the LCD Menu