Hisham Elsayed Yousef

PMP, ITIL, MCITP, MCSE,

MCTS, MCP

E-Mail: hishamelsayed@gmail.com |Address: Jeddah, Saudi Arabia |

Mobile: +966 (0)50 011-5590
Profile: http://sa.linkedin.com/in/hishamelsayed |

Seeking managerial level assignments in IT Operations (Infrastructure

Management Project Management) with a growth oriented organisation of
repute.
SUMMARY
IT Professional with nearly 11 years experience in various IT Infrastructure, Systems
implementations and administration. Presently associated National Commercial Bank (NCB)
as IT PMO Project Manager.
Successfully delivered all types of critical projects. Comprehensive understanding of project
management life cycle including designing & execution of Project Framework, Scope
Management and Time & Cost Management.
I have proven ability to diagnose complex problems and consistently deliver cost effective
solutions.
Gained experience in managing capacity build out from inception to completion stage within
targeted timelines and budgets.
An effective leader and thinker with the team and communicator with strong interpersonal,
leadership, analytical and relationship management skills and fast learner if required. I have
Can Do attitude.

EMPLOYMENT PROFILE
Dec 11 Present Project Manager National Commercial Bank | Project Management
Office Jeddah, Saudi Arabia
Key Highlights:
Manage project activities and tasks during all phases.
Creating project charter, communication plan, stakeholder register, risk register and deliverables.
Manage stakeholders expectations to meet business requirements by defining project scope,
risks and resources.
Acquiring project team members to handle project activities.
Managing procurement and deliverables during project execution and building strength
relationship with vendors.
Managing project budget and controlling financial spend for the project.
Defining project baseline and measure project performance in different stages and situation.
Major Handled Projects
Branch Support: (4 Million Riyal)
o Goal: Reducing the incident Mean Time To Repair (MTTR) for branches by 30% by providing
immediate device availability and technical support for remote and restricted branches.
Branch Communication: (1 Million Riyal)
o Goal: Increase customer satisfaction by deploying Microsoft Lync 2010 server as an
enhanced communication tool, that will improve communications between IT and Business
Branch Governance: (12 Million Riyal)
o Goal: Improve service quality and reduce Branches communication and power failures
by having proper installed devices through performing site health check.
Branch Resilience: (7,5 Million Riyal)
o Goal: Increase business availability by decreasing branches services downtime.
Reducing 50% in lost service hours based against 2011 baseline and reduce 30% in
number of incidents reported by branches.
E-Learning: (1.2Million Riyal)
o Goal: Implementing Learning Management System to provide online courses for

employees, which will reduce face-to-face training costs by 30%.

PREVIOUS ASSIGNMENTS
Dec06 Dec11 IT Projects Leader & Senior Systems Administrator Dar Al Riyadh Riyadh, Saudi Arabia
Key Highlights:
Significantly contributed in implementing IT hardware, software and network devices which includes
installation, maintenance and security standards; assisted in liaising with vendors & end-users so as
to ensure upgradation of IT facilities keeping the productivity downtime low.
Emphasis IT supports team for computer hardware, software and operating system in order to provide
optimum performance to end users and minimize downtime & increase performance.
Working with senior management to propose, agree and deliver IT services to meet the business
strategy requirements.
Played a key role in managing system administrators group so as to install, configure, deploy and
maintain user identity, secure authentication, firewall, threat protection, e-mail domains / servers, file
servers, backup & storage systems, IP based telephony & attendance systems.
Pivotal with all remote sites and branch offices on all levels to resolve IT-related issues and
recommend new IT solutions in a timely manner.

Achievements and Major Handled Projects

Network Upgrade: Accountable for upgrading 10/100 based LAN to Giga speed using high end HP
ProCurve core & distribution switches with fibre uplinks for high availability & load balancing.
Successfully implemented high end HP switches with fibre uplinks and over 500 nodes with a
guaranteed uplink of 1 G.B. for every user.
Active Directory Implementation: Successfully implemented A.D. based infrastructure from
Windows 2003 & Standalone Desktop so as to improve quality of service and activities related to
higher security & risk management using Windows 2008 R2 policies. Efficiently created AD forests
and linked multiple distributed offices; formed a single domain controller.
Security and Firewall: Implement and maintain Trend Micro Enterprise Antivirus to secure
local computers and increase Data files security. Played a major role in replacing Legacy Firewall
equipments with latest Juniper High End Firewall. Assisted in improving gateway level protection
E-Mail Server Consolidation: Implement the company email system on Exchange 2003, and
administered activities related to migration & consolidation of 6 e-mail domains from legacy system to
Exchange 2010 with high availability of disaster recovery setup at a remote location. Implemented
outlook web access & released dependency of local system for e-mail access.
IT Infrastructure: Designed and deployed a high end IT infrastructure in different offices and
branches with a total capacity of over 2000 data & voice termination assuring each end user with 1
GB connectivity so as to handle high end CAD & Architecture Application. Replaced the old file servers
with HP SAN storage which resulting reduction of downtime and increasing files accessing speed.
VoIP: Significantly contributed in upgradation of legacy PABX Systems with high end NORTEL IPPABX at 5 geographically distributed locations and connected all locations using IP telephony cutting
down the cost of operations by bringing down the inter office call cost.
National Connectivity: Instrumental in eliminating dependency of copper based solutions and
upgrading it to microwave based solutions resulting reduction in latency from 250 to 10 ms which
as a result improved performance of the applications and increased productivity.
Video Conference Solution: Implemented Polycom based Video Conference Solution at various
branches. It as a result reduced business travel costs for the organisation and this facility was
configured to work through national connectivity for inter office meetings and through internet for
external meetings.
Access Control Security System: implemented Nitgen finger print system at various branches.
It as a result reduced cost of operations for attendance system with more accurate calculations.
Backup & Disaster Recovery: Eliminated dependency on manual backup procedures using legacy
tapes; upgraded & automated tape solution which was scheduled and was monitored based on
Logs. Configured disaster recovery in order to synchronize remote locations with active data so as to
minimize the downtime.

 Website Development: Instrumental in redeveloping the website with a new look & technology
features so as to create a brand image and offered various functionalities to the visitors.
IT Policy Implementation: Designed & deployed an IT policy so as to manage IT security & risk
Document Management Solution: Deployed an advanced document management solution that
met the demands of eliminating paper flow within the organsation with reduction in cost of
operations.
Software/Hardware Procurement: Created benchmark on hardware's and software required,
negotiated with vendors for an aggressive pricing to deliver the best systems at a much lower cost.
Pivotal in reducing the cost & improving efficiency by deploying multi-function units with capabilities
to scan / copy / print/mail which resulted in much improved production and lowered the total cost of
operations and yielding higher ROI.
Training: Arranged free training to IT team which as a result improved core skills and capabilities by
making them aware of the latest developments to be on top of the solutions.
Internet & Bandwidth Management: Consolidated the bandwidth requirement and negotiated
with ISP's so as to avail higher bandwidths at a lower cost with backup links for fail, over resulting
lower down time for browsing & e-mail solutions.
Data Center Design: Re-Designed and implemented main server room and branches server rooms
by address all network cables in patch panels inside TFT HP cabinets, replaced the AC, UPS and
light systems inside with new one which increased the online backup time up to 45 minutes during
power failure. Implement Fire Protection system and installed Firetrace systems to protect the
computer and data center which is the most valuable assets.

Aug 04 Nov06 Network Specialist Al GosaibiGTB Riyadh, Saudi Arabia

Key Highlights:
Designed and configured Data Center Room.
Designed and configured physical cabled network.
Installation and Configuration of Active Directory Domain on Windows 2003 Servers.
Installation and Configuration of MS Exchange 2003 Mail Server.
Implementation and Configuration of Symantec Anti Virus corporate edition.
Providing Technical Consultation for all companies subsidiaries.
Full LAN & WAN Support for Head Office and all Branches.
Providing First and Second Level Help Desk Support for Jeddah, Riyadh and Dammam branches.
(+900 users).
Maintain and update MS Exchange 2003 Server, SQL 2000 Server, DNS, DHCP, ISA 2004, Print
Server, and File Server.
Perform Weekly/Monthly Data and System backups for all servers and employees Data.
Maintain & update hardware, software and LAN inventory list and system documentation of
computers, Printers and Network (Hubs, Switches, Servers etc).
Company trainer for Desktop users and software (Windows XP, MS Office 2003).

Feb04 Jul04 IT Helpdesk Regus - Riyadh, Saudi Arabia

Key Highlights:
Maintain and update MS Windows servers Family (Active Directory, DHCP, DNS, ISA 2000).
Provide the required support for Video Conference facility, and Meeting room systems.
Provide all levels of support for customers Employees (Windows, Network, Printers, etc).
Train and advice users on LAN access and the best use of computer & network's facilities.

Sep01 Sep03 Technical Support Engineer Web Middle - Alexandria, Egypt

Key Highlights:
Troubleshooting computer, network and software problems.
Upgrading Operating Systems as needed to improve efficiency and consistency.
Upgrading Hardware Equipment as needed to improve reliability efficiency.
Responsible for the External Email system for the Company.
Websites designing and developments.

IT TECHNICAL SKILLS
Network
Operating

Network Designing, VoIP, QOS|HP Servers, Desktop and Workstations|HP Switches

series.
Microsoft Windows Server (All), Windows(All), Fedora 11, Ubuntu 9 Mac OS and

Solaris 10
Microsoft Windows Server, SQL, Exchange, TMG, SharePoint, Project Server, SCCM,
SCOM.
Cisco, Juniper, Symantec, McAfee & Trend Micro System.

System
Servers
Security
Solution
Storage
Solution
ERP

HP NAS / SAN.

Software/System
s

Microsoft Great Plains / Axapta.

Engineering-NL- (Autodesk Products, Adobe, SAFE, ETABS and STAA).
Primavera Contract Manager and Primavera 6.0.
Microsoft Office, Microsoft Project/Visio, Web designs Tools.
Video Conference, VoIP Telephone, CCTV and Access Control Systems.

PERSONAL SKILLS

Excellent Leadership, interpersonal and coaching skills.

Strong analytical and technical problem solving skills.
Excellent communications, negotiations and presentation skills.
Confident multi-Tasked and manage multiple projects/locations and leading IT staffs.
Fluent in English Language speaking and writing, as Arabic is Mothering Tongue.

ACADEMIC CREDENTIALS
2002 2003
Information Technology Professional (ITP)
University of New Brunswick (UNB), Canada
1996-2001
Bachelor of Mechanical Power Engineering
FACULTY OF ENGINEERING, ALEXANDRIA UNIVERSITY
1996
AlJazzira Secondary School, Saudi Arabia

PROFESSIONAL ENHANCEMENT
Certification:

Certified
Certified
Certified
Certified
Certified
Certified
Certified

Primavera P6.0 Project Management Software training.

PMP Training Course (35hrs).
Microsoft Exchange 2007 training.
Microsoft Exchange 2003 training.
ITP Program under supervision of IBM Egypt and Software Human Resource Council (SHRC) in Canada
and UNB.

PMP from PMI, USA in 2011.

MCITP Server Administrator2008 in 2011.
MCTS Windows Server2008, Configuration in 2011.
ITIL FoundationV3 in 2010.
MCP Microsoft Certified Professional in 2003.
MCSE Microsoft Certified System Engineer in 2003.
ITP Information Technology Professional in 2002.

Training & Courses:

PERSONAL INFORMATION
Date of Birth: April 6, 1979
Nationality: Egyptian
Family Status: Married and One Child
Driving License: Valid in Saudi Arabia
IQAMA: Transferable in Saudi Arabia