Presented by Brenton Burchmore

Thanks for joining in early

The course starts at 7pm AEST (UTC +10)
Agenda:
Introduction, admin and housekeeping
The role and function of Business Analysis
The importance and beauty of Requirements
Elicitation of requirements

 Returning to Learning (August)

Amazon Web Services (October)
VMWare vSphere Masterclass (September)
Dates subject to change

 30 years of professional development

Specialists in business analysis
Practitioners, examiners, authors
Collaboration between specialists
Development of core Business Analysis
skills
Certification scheme

Sixyearsbuilding&deliveringonlinecoursesforCSU
20yearsinthecorporateenvironment(techindustry)
Managingsales,servicedelivery,IT,finance,operations
FinishingMBA(Computing),startedMasterICTinEDU
Passionatechampionofgamebasedlearning

1980s and the rise of personal computing

The IT revolution as a two-edged sword in business
The more IT can do, the more must be done to do it
IT outsourcing shifted the burden of IT leveraging
IT as a competitive advantage
Business needs must be a primary driver
IT system integration must sync with business change
Requirements must be rigorous and accurate

SCOPE
Thebreadthof
thebusiness
analystsrole
allthethings
thattheymust
takeinto
accountor
consider

AUTHORITY
Thedegreeofinfluenceheldbythebusinessanalysttoaffectthebusiness
Assist KD 2016

MISSION
Purposeand
functionofthe
business

OBJECTIVES
Measurable
goalsofthe
business

STRATEGY
Highlevel
approachto
achievegoals

TACTICS
Detailedmeans
toimplement
strategy

FINANCIAL

CUSTOMER

Vision&
Strategy

Internal
Business
Process

Allfourelementsofthebalancedbusiness
scorecardcontributeto,andarederived
from,thevisionandstrategyofthebusiness.

Howeveritistheinnovation thatenablesthe
businesstoadapttofuturepressuresand
remainbalancedinthelongerterm
Learning&
Growth

Based on the model by Kaplan & Norton

The problem has been explored and identified

All relevant factors and forces have been considered
The benefits of change, and their realisation, is confirmed
Once we have an idea of what to do, we need specifics
Requirements are those details, those specifics
These requirements become measurable success criteria

Definitionof
Requirements
accordingto
BABOK

Aconditionorcapabilityneededbyastakeholdertoresolve
aproblemorachieveanobjective
Aconditionorcapabilitythatmustbemetorpossessedby
asolutionorsolutioncomponenttosatisfyacontract,
standard,specification,orotherformallyapproved
documents
Adocumentedrepresentationofaconditionorcapability
asin(1)or(2)

Askafewquestions,takeafewnotes?
Duringthe
elicitation
phaseweneed
todiscover

Knownknowns

Whateveryoneknows,andcantellus
Whattheyknow,butdidntthinktosay
Whattheydontknow,butweneedtofindout
Whatnobodyknows,andyetishighlyrelevant

Unknownknowns
Knownunknowns
Unknownunknowns

Tacit
Knowledge

Lessobviousknowledgethatis
hardertoarticulateortransfer

Explicit
Knowledge

Hardfactsandinformationthat
isprominentandeasytotransfer

Interviews

Getthemostdetailedknowledgefromthebestsources

Workshops

Providegroupeconomiesofscaleandleverageinteraction

Observation

Observingnaturalbehaviourinthewild

Scenarios
Prototyping
DataAnalysis

Theoreticaldiscussionsaboutwhatactuallyhappens
Hypotheticaldiscussionsaboutwhatcouldhappen
Scouringthedocumentsanddatasourcesforknowledge

Who, why, what, when, where?

10-80-10 percentages of Prepare-Q&A-Follow up
This is a cooperative process, use rapport and respect
Get their buy-in for the outcomes, not just the process
Take notes take more notes
Keep them appropriately informed along the way

Getbuyinandestablishparametersforinvolvementandparticipation
Haveaclearandsharedunderstandingoftheprocessandobjectives
Keeptheeventfocusedonitsgoals,butkeepparticipantsinvolved
Recordinformation,summarisekeyobservations,assignactions

Choosean
international
businessand
conducta
MOSTanalysis

PostyourownMOSTanalysisontheforumsOR
Constructivelyrespondtoanotherstudents
MOSTanalysispost,orsubsequentdiscussion
Feelfreetodebate,discussorcontribute
everywhereasmuchasyouwish
Thesewillnotbemarked

AnalysingandDocumentingRequirements
Understanding
andcategorising
requirements

Definingand
recording
requirementsto
workwith

Therequirements
catalogue

Usecase
modelling