CSR 2016 Cause Codes - Additional Info

Created Date
Slogan
2016-04-27 08:12 0324MU INACCESSIBLE AFTER LOADING OLD CV

2016-02-12 12:40 SEVERAL DUGS FAILING IN DIFFERENT BSCS
2016-01-21 14:05 SELBY, 0362MUB FAILING TO COME UP
2016-01-20 21:02 3G SITES FAILED TO COM UP 0389MU/0310MU
2016-01-12 15:02 ADJUST 3G SITE 0257MU MAXDLPOWER TO 446
2016-01-10 16:15 NO IMPROVEMENT IN 3G UL THROUGHPUTS
Cause Codes
CCF Customer Configuration Fault
ESF Confirmed Software Fault
CPH Customer Process Handling Error
EHF Faulty HW
CCP Customer Capacity Problem
Existing comment
No Credentials to login , Documentation - N/A, N/A
#N/A
#N/A
#N/A
#N/A
#N/A
EWZ comment
Nodes
No login credentials provided
RBS 6601 WCDMA
Awaiting Software Upgrade
AXE RBS 2206
CPH Customer Process Handling Error
RBS 6601 WCDMA
EHF Faulty HW
CPP RBS 3418
CCP Customer Capacity Problem
RBS 6601 WCDMA
CPP RNC 3810
Names
Created Date
CSR ID
Mushaninga, Fungirayiini
2016-04-27 08:12
2981667 Medium
2016-02-12 12:40
2935202 High
2016-01-21 14:05
2921933 High
2016-01-20 21:02
2921296 High
2016-01-12 15:02
2916285 Medium
2016-01-10 16:15
2914877 High
Severity
Creation Date
2016.06.16
2016.06.15
2016.06.13
2016.06.13
2016.06.08
2016.06.07
2016.06.06
2016.06.02
2016.06.02
2016.06.02
2016.06.02
2016.06.02
2016.05.31
2016.05.31
2016.05.31
2016.05.31
2016.05.27
2016.05.26
2016.05.26
2016.05.26
2016.05.25
2016.05.24
2016.05.24
2016.05.21
2016.05.21
2016.05.21
2016.05.17
2016.05.16
2016.05.12
2016.05.11
2016.05.11
2016.05.10
2016.05.09
2016.05.08
2016.05.06
2016.05.06
2016.05.05
2016.05.05
2016.05.05
2016.04.28
2016.04.28
2016.04.28
2016.04.28
2016.04.27
12:19:00
11:13:05
18:42:26
08:19:44
11:02:30
11:04:17
16:10:41
12:41:23
12:21:17
11:16:01
04:52:57
04:49:34
15:30:21
12:48:20
11:11:55
11:10:11
15:17:08
16:48:38
15:32:43
12:00:00
06:18:05
11:56:06
08:47:56
18:19:15
18:15:42
08:36:48
08:53:20
20:43:00
16:50:25
08:43:44
08:39:08
12:54:52
12:05:35
09:14:49
15:26:55
09:35:11
19:26:48
10:05:24
09:57:52
19:13:18
17:39:37
15:09:07
12:58:30
10:12:53
CSR Number
Node/ MPBN
0003012211
0003011353
0003010142
0003009625
0003007158
0003006328
0003005748
0003003783
0003003751
0003003744
0003003432
0003003431
0003002303
0003002186
0003002047
0003002046
0003000495
0002999888
0002999845
0002999698
0002998548
0002997959
0002997788
0002996474
0002996442
0002996421
0002993357
0002992969
0002991149
0002989889
0002989887
0002989277
0002988428
0002987962
0002987442
0002987293
0002987015
0002986549
0002986547
0002982902
0002982876
0002982780
0002982695
0002981667
TSP CCN 5.7

JUNOS Juniper/SRX1400 Series
Extreme BlackDiamond
SUN AIR 4.0
TSP CCN 5.7
SUN SDP 5.4
SUN SDP 5.4
SUN SDP 5.4
Linux OCC 3.0
SUN SDP 5.4
Linux OCC 3.0
Linux OCC 3.0
WPP SGSN-MME 14B
IPOS SSR 8000 14B
SUN ENIQ STATISTICS 14B
IPOS SSR 8000 14B
AXE BSC G13B
Linux OCC 3.0
AXE BSC G13B
AXE BSC G13B
WPP SGSN-MME 14B
SUN VS 4.0
Linux OCC 3.0
Linux OCC 3.0
Linux OCC 3.0
Linux OCC 3.0
CPP M-MGw 14B
AXE MSC Server 13A
Linux OCC 3.0
SUN AIR 4.0
SUN AIR 4.0
AXE BSC G13B
AXE BSC G13B
AXE BSC G13B
AXE BSC G13B
AXE BSC G13B
SUN OSS-RC 14B
SUN OSS-RC 14B
TSP CCN 5.7
TSP CCN 5.7
IPOS SSR 8000 14B
AXE MSC Server 13A
RBS 6601 WCDMA
2016.04.26
2016.04.25
2016.04.23
2016.04.23
2016.04.23
2016.04.22
2016.04.21
2016.04.21
2016.04.19
2016.04.19
2016.04.18
2016.04.12
2016.04.11
2016.04.07
2016.04.05
2016.04.01
2016.03.30
2016.03.18
2016.03.18
2016.03.17
2016.03.14
2016.03.14
2016.03.14
2016.03.10
2016.03.09
2016.03.07
2016.03.03
2016.03.03
2016.03.02
2016.03.02
2016.03.01
2016.02.26
2016.02.25
2016.02.25
2016.02.24
2016.02.24
2016.02.19
2016.02.18
2016.02.18
2016.02.18
2016.02.17
2016.02.16
2016.02.15
2016.02.12
2016.02.12
11:47:05
15:27:50
17:17:13
17:05:46
11:52:00
03:59:04
12:12:00
12:17:38
17:35:17
13:06:25
17:47:41
08:58:53
17:11:51
10:58:08
11:24:38
14:56:38
15:31:55
17:57:08
16:38:40
17:17:38
17:00:22
17:30:02
08:59:55
08:58:59
16:35:11
08:46:23
09:15:52
09:02:54
11:04:58
09:10:33
16:42:40
16:06:46
00:47:37
00:30:49
11:50:48
11:25:15
11:11:59
20:45:11
15:36:28
11:31:30
09:12:58
17:03:05
15:33:22
14:40:16
06:58:10
0002980899
0002980185
0002979508
0002979505
0002979433
0002978584
0002978135
0002978033
0002976628
0002976382
0002975753
0002971596
0002971180
0002968936
0002967280
0002965568
0002963988
0002957581
0002957512
0002956754
0002954142
0002954121
0002953697
0002951819
0002951313
0002949276
0002947459
0002947432
0002946685
0002946598
0002946164
0002944008
0002942722
0002942719
0002942196
0002942152
0002939429
0002939047
0002938807
0002938599
0002937676
0002937266
0002936356
0002935202
0002934929
SUN Multi Mediation 8.0

SUN SDP 5.4
SUN SDP 5.4
SUN SDP 5.4
SUN SDP 5.4
SUN VS 4.0
SUN AIR 4.0
SUN AIR 4.0
IPOS SSR 8000 14B
SUN SDP 5.4
SUN VS 4.0
JUNOS EPG 14B
WPP SGSN-MME 14B
SUN CRS 5.3
SUN SDP 5.4
IPOS SSR 8000 14B
SUN SDP 5.4
AXE MSC Server 13A
IPOS SSR 8000 14B
AXE MSC Server 13A
TSP CCN 5.7
TSP HSS/SLF 14A
SUN LHS/BSCS IX R3
SUN SDP 5.4
TSP CCN 5.7
SUN SDP 5.4
JUNOS EPG 14B
Linux IPWorks 12B
Juniper/NetScreen 500
SUN OSS-RC 14B
SUN OSS-RC 14B
TSP CCN 5.7
SUN CRS 5.3
WPP SGSN-MME 14B
SUN SDP 5.4
SUN Minsat 7.2
SUN SDP 5.4
IPOS SSR 8000 14B
SUN SDP 5.4
AXE RBS 2206
SUN OSS-RC 14B
2016.02.11
2016.02.10
2016.02.08
2016.02.08
2016.02.05
2016.02.02
2016.02.02
2016.02.02
2016.02.01
2016.01.31
2016.01.29
2016.01.28
2016.01.21
2016.01.21
2016.01.20
2016.01.18
2016.01.15
2016.01.13
2016.01.13
2016.01.13
2016.01.13
2016.01.13
2016.01.12
2016.01.11
2016.01.11
2016.01.11
2016.01.10
2016.01.08
2016.01.07
2016.01.07
2015.12.29
2015.12.23
2015.12.18
2015.12.18
2015.12.16
2015.12.16
2015.12.16
2015.12.16
2015.12.15
2015.12.11
2015.12.11
2015.12.10
2015.12.10
2015.12.09
2015.12.09
17:27:30
12:00:24
19:04:02
11:16:25
14:40:57
12:56:05
12:43:42
09:17:40
08:57:27
21:35:56
16:46:42
11:53:32
16:05:23
12:55:59
23:02:51
10:12:18
15:44:37
12:26:54
12:25:13
12:07:24
11:23:48
09:17:32
17:02:42
16:27:45
16:23:10
10:16:00
18:15:30
15:45:46
14:55:53
09:22:23
09:09:27
16:36:00
11:36:43
09:09:48
18:31:08
14:11:25
10:32:28
08:55:26
11:48:00
12:19:22
02:31:26
15:16:24
04:50:13
19:44:16
09:18:54
0002934598
0002933523
0002932474
0002932006
0002931185
0002928692
0002928685
0002928442
0002927651
0002927470
0002927024
0002925932
0002921933
0002921749
0002921296
0002919145
0002918359
0002916794
0002916773
0002916761
0002916715
0002916640
0002916285
0002915427
0002915424
0002915373
0002914877
0002914444
0002913671
0002913438
0002909521
0002907889
0002905211
0002905175
0002903958
0002903739
0002903549
0002903413
0002902700
0002900768
0002900537
0002900158
0002899690
0002899527
0002898972
SUN Minsat 7.2

SUN SDP 5.4
WPP SGSN-MME 14B
SUN AIR 4.0
SUN LHS/BSCS IX R3
JUNOS EPG 14B
WPP SGSN-MME 14B
TSP CCN 5.7
JUNOS EPG 14B
RBS 6601 WCDMA
SUN OSS-RC 14B
CPP RBS 3418
SUN OSS-RC 14B
AXE MSC Server 13A
AXE MSC Server 13A
AXE MSC Server 13A
AXE MSC Server 13A
Juniper/NetScreen ISG 2000
JUNOS EPG 14B
RBS 6601 WCDMA
RBS 6601 WCDMA
RBS 6601 WCDMA
RBS 6601 WCDMA
CPP RNC 3810
JUNOS EPG 14B
SUN LHS/BSCS IX R3
TSP CCN 5.7
TSP CCN 5.7
SUN SDP 5.4
JUNOS EPG 14B
JUNOS EPG 14B
CPP RNC 3820
Linux IPWorks 12B
TSP CCN 5.7
Linux IPWorks 12B
SUN LHS/BSCS IX R3
CPP M-MGw 14B
SUN SDP 5.4
SUN SDP 5.4
2015.12.08 17:28:01
2015.12.08 16:23:10
2015.12.07 10:45:44
0002898587
0002898523
0002897464
AXE MSC Server 13A

SUN SDP 5.4
AXE MSC Server 13A
2015.12.05 13:52:22
2015.12.04 15:56:00
0002896950
0002896654
CPP RNC 3810

AXE MSC Server 13A
2015.12.03 09:36:14
2015.12.02 14:32:27
2015.11.27 08:13:22
0002895413
0002894825
0002891794
TSP CCN 5.7
CPP RNC 3820
2015.11.26 19:05:00
0002891532
CPP RNC 3820
2015.11.26 17:52:24
2015.11.25 19:54:37
0002891525
0002890788
Linux IPWorks 12B

WPP SGSN-MME 14B
2015.11.25 12:58:33
2015.11.25 08:30:35
2015.11.24 21:23:01
2015.11.22 09:13:55
2015.11.21 11:50:22
2015.11.17 16:01:58
2015.11.17 15:23:07
0002890505
0002890299
0002890028
0002888315
0002885980
0002885287
0002885238
HP SO EM R10.4
SUN OSS-RC 14B
SUN Minsat 7.2
WPP SGSN-MME 14B
SUN SDP 5.4
SUN SDP 5.4
SUN SDP 5.4
2015.11.17 10:11:14
2015.11.15 02:08:22
0002884970
0002883745
SUN CRS 5.3

Linux IPWorks 12B
2015.11.14 22:51:12
0002883681
JUNOS EPG 14B
2015.11.12 16:27:57
2015.11.12 16:25:13
0002882607
0002882605
JUNOS EPG 14B

JUNOS EPG 14B
2015.11.05 21:16:59
0002878483
JUNOS EPG 14B
2015.11.05 16:49:10
0002878310
SUN LHS/BSCS IX R3
2015.11.05 13:05:00
2015.11.04 12:25:46
2015.11.04 10:26:04
0002878091
0002877100
0002877018
Linux IPWorks 12B

TSP CCN 5.7
Linux IPWorks 12B
2015.11.03 17:33:35
0002876522
2015.11.03 11:28:26
0002876260
TSP CCN 5.7
2015.11.03 02:42:37
0002875993
TSP CCN 5.7
2015.11.02 17:22:37
0002875754
AXE BSC G13B
2015.10.28 12:51:04
0002872647
SUN AIR 4.0
2015.10.28 10:06:00
2015.10.26 02:52:08
0002872645
0002870377
SUN AIR 4.0

SUN VS 4.0
2015.10.23 15:44:45
0002869772
WPP SGSN-MME 14B
2015.10.22 08:05:28
0002868616
WPP SGSN-MME 14B
2015.10.21 17:50:54
0002868287
Linux IPWorks 12B
2015.10.19 11:21:10
2015.10.16 16:46:53
0002866221
0002865399
AXE MSC Server 13A

TSP CCN 5.7
2015.10.16 14:17:51
0002865334
TSP CCN 5.7
2015.10.16 09:04:54
0002865074
AXE MSC Server 13A
2015.10.15 18:43:48
0002864764
JUNOS EPG 2012A
2015.10.14 12:30:30
0002863493
SUN BCS 3.0
2015.10.13
2015.10.13
2015.10.13
2015.10.12
2015.10.12
17:01:01
12:57:29
00:01:15
11:24:17
08:42:20
0002862908
0002862746
0002862233
0002861815
0002861656
JUNOS EPG 14B

JUNOS EPG 14B
WPP SGSN-MME 14B
TSP CCN 5.7
2015.10.11 01:33:01
2015.10.07 21:04:25
0002861318
0002859555
SUN VS 4.0
SUN BCS 3.0
2015.10.06 10:58:42
2015.10.05 12:53:09
0002858221
0002857504
TSP CCN 5.7

AXE BSC G13B
2015.10.05 10:10:27
2015.10.02 12:00:00
0002857283
0002856376
JUNOS EPG 14B

SUN OSS-RC 14B
2015.10.01 16:33:17
0002855936
AXE MSC Server 13A
2015.10.01 13:11:49
0002855753
RBS 6601 WCDMA
2015.09.29 11:29:09
0002853882
TSP CCN 5.7
2015.09.28 11:16:08
0002853027
AXE MSC Server 13A
2015.09.28 08:56:20
0002852947
2015.09.25 18:55:06
0002852419
AXE MSC Server 13A
2015.09.25 11:04:58
0002852073
SUN SDP 5.4
2015.09.24 13:44:25
0002851656
SUN AIR 4.0
2015.09.25 14:27:32
0002850065
HP VXML-IVR 3.1
2015.09.21 18:33:13
0002849428
SUN VS 4.0
2015.09.21 08:09:27
0002848884
2015.09.18 12:38:03
0002848105
2015.09.18 09:31:40
0002847974
SUN CRS 5.3
2015.09.18 05:03:00
0002847835
SUN AIR 4.0
2015.09.18 03:07:42
0002847806
TSP CCN 5.7
2015.09.16 17:37:44
0002846766
AXE BSC G13B
2015.09.15 15:24:58
0002845860
SUN Minsat 7.2
2015.09.15 13:40:07
0002845754
TSP CCN 5.7
2015.09.12 20:41:08
0002844204
SUN SDP 5.4
2015.09.12 19:26:36
0002844178
2015.09.11 11:22:17
0002843586
AXE MSC Server 13A
2015.09.11 10:54:09
0002843574
SUN AIR 4.0
2015.09.10 20:32:29
0002843209
WPP SGSN-MME 2012A
2015.09.10 14:42:58
2015.09.08 17:05:42
0002842986
0002841500
TSP CCN 5.7

2015.09.08 10:02:07
0002841108
TSP CCN 5.7
2015.09.08 08:52:13
0002841022
AXE MSC Server 13A
2015.09.08 00:05:52
0002840851
Mobile-PBN
2015.09.07 22:28:46
0002840797
2015.09.04 11:00:41
0002839391
2015.09.03 16:10:51
0002838841
CPP M-MGw 14B
2015.09.03 16:06:02
2015.09.03 11:55:11
0002838840
0002838616
CPP M-MGw 14B

SUN SDP 5.4
2015.09.03 11:55:10
0002838615
SUN VS 4.0- charging system
2015.09.02 14:51:53
0002837971
TSP CCN 5.7
2015.09.01 16:14:38
0002837245
SUN CRS 5.3
2015.09.01 16:05:02
0002837211
SUN SDP 5.4
2015.09.01 11:40:00
0002837046
WPP SGSN-MME 2012A
2015.08.31 16:18:43
0002836330
2015.08.31 10:00:00
0002836107
Juniper/NetScreen 500- charging system
2015.08.27 17:38:43
2015.08.27 15:20:07
0002834423
0002834293
RBS 6601 WCDMA

AXE MSC Server 13A
2015.08.25 19:48:46
2015.08.24 15:30:11
0002832800
0002831729
SUN SDP 5.4

SUN BSCS iX 4.0
2015.08.21 19:24:55
0002830757
SUN Minsat 7.2
2015.08.21 11:55:27
0002830463
WPP SGSN-MME 2012A
2015.08.21 10:41:38
0002830426
AXE MSC Server 13A
2015.08.20 12:54:46
0002829756
TSP CCN 5.7
2015.08.20 11:37:51
0002829671
AXE BSC G13B
2015.08.20 08:28:38
0002829517
SUN CRS 5.3
2015.08.18 16:02:06
0002828059
TSP HSS/SLF 12A/12B
2015.08.18 12:36:04
0002827842
2015.08.18 12:08:38
0002827806
AXE MSC Server 13A
2015.08.18 09:38:35
0002827547
2015.08.17 23:50:53
0002826960
SUN CRS 5.3
2015.08.14 10:39:10
0002826250
TSP CCN 5.7
2015.08.14 10:01:28
0002826238
SUN AIR 4.0
2015.08.13 11:35:34
0002825513
TSP CCN 5.7
2015.08.05 12:38:25
0002820489
SUN SDP 5.4
2015.08.05 11:30:32
2015.08.04 16:56:47
0002820447
0002819854
AXE BSC G13B

WPP SGSN-MME 2012A
2015.08.04 15:35:09
2015.08.04 13:08:55
2015.08.03 15:50:05
0002819785
0002819642
0002818889
TSP CCN 5.7

AXE MSC Server 12B
CPP M-MGw R6.3
2015.07.31 12:55:02
0002817725
AXE MSC Server 13A
2015.07.31 11:45:41
0002817657
SUN EMA 7.0
2015.07.30 15:20:05
0002817109
SUN AIR 4.0
2015.07.30 15:13:12
0002817107
TSP CCN 5.7
2015.07.28 17:25:11
0002815505
SUN SDP 5.4
2015.07.28 15:42:51
0002815426
SUN SDP 5.4
2015.07.28 15:32:57
0002815424
SUN SDP 5.4
2015.07.27 11:32:36
0002814345
TSP CCN 5.7
2015.07.23 09:26:01
0002812399
AXE MSC Server 13A
2015.07.23 09:21:41
0002812397
AXE MSC Server 13A
2015.07.21 15:09:09
2015.07.20 21:27:23
0002811121
0002810610
TSP CCN 5.7

TSP HSS/SLF 12A/12B
2015.07.20 13:17:46
0002810300
TSP CCN 5.7
2015.07.20 13:14:14
0002810299
TSP CCN 5.7
2015.07.15 22:39:00
0002808342
SUN SDP 5.4
2015.07.15 14:18:17
0002807980
WPP SGSN-MME 2012A
2015.07.13 21:31:26
2015.07.13 02:26:26
0002806595
0002805828
CPP RNC 3820

WPP SGSN-MME 2012A
2015.07.09 10:23:21
0002804233
CPP RNC 3820
2015.07.08 00:47:43
0002803100
AXE HLR 12B
2015.07.07 15:39:08
0002802771
TSP HSS/SLF 12A/12B
2015.07.03 11:54:22
0002800451
SUN SDP 5.4
2015.07.03
2015.06.29
2015.06.29
2015.06.29
0002800375
0002797128
0002796992
0002796607
SUN SDP 5.4
10:09:02
21:00:00
18:48:07
11:35:45
TSP CCN 5.7
2015.06.25 14:46:56
0002794653
SUN AIR 4.0
2015.06.24 10:37:38
0002793434
AXE BSC G13B
2015.06.23 13:16:45
2015.06.23 10:17:00
0002792643
0002792511
RBS 6601 WCDMA

TSP CCN 5.7
2015.06.18 14:47:11
0002789789
SUN BSCS iX 4.0
2015.06.16 20:36:31
2015.06.16 10:32:24
0002788177
0002787627
AXE BSC G13B

AXE MSC Server 13A
2015.06.15 12:25:26
0002786869
TSP CCN 5.7
2015.06.12 17:13:57
0002785888
Linux IPWorks 12B
2015.06.11 12:27:52
2015.06.11 10:40:00
0002784892
0002784841
AXE BSC G13B

2015.06.11 10:59:23
0002784801
AXE HLR R13.2
2015.06.09 09:30:00
2015.06.03 13:36:45
0002782900
0002779278
SUN SDP 5.4

Linux IPWorks 12B
2015.06.02 15:13:36
0002778327
SUN SUN/MC
2015.06.02 08:50:30
0002777913
AXE BSC G13B
2015.06.01 10:22:03
0002777214
TSP CCN 5.7
2015.06.01 10:42:20
0002777142
TSP CCN 5.7
2015.05.28 11:33:47
0002775278
SUN CRS 5.3
2015.05.26 12:26:07
2015.05.22 16:52:00
0002773542
0002771881
TSP CCN 5.7

SUN OSS-RC 14B
2015.05.22 14:36:31
0002771781
TSP CCN 5.7
2015.05.22 11:37:25
0002771654
TSP CCN 5.7
2015.05.21 14:54:50
0002771030
SUN SDP 5.4
2015.05.21 10:26:45
0002770743
SUN VS 4.0
2015.05.21 08:22:00
0002770656
SUN SDP 5.4
2015.05.20 12:03:19
0002769918
AXE HLR R13.2
2015.05.20 09:19:28
0002769704
AXE BSC G12B
2015.05.19 09:12:19
0002768824
SUN EMA 7.0
2015.05.18 16:59:57
0002768366
WPP SGSN-MME 2012A
2015.05.18 15:03:27
0002768238
SUN CRS 5.3
2015.05.15 13:05:40
0002766844
RBS 6601 WCDMA
2015.05.14 09:02:04
0002765891
AXE HLR R13.2
2015.05.08 14:57:09
0002762465
SUN AF 3.0
2015.05.07 11:51:50
0002761487
SUN EMA 7.0
2015.05.06 12:52:28
0002760576
SUN OSS-RC 12.3
2015.05.05 17:26:35
0002759890
CPP M-MGw R6.3
2015.05.05 17:02:06
0002759868
2015.05.04 16:31:14
0002758883
2015.05.04 10:04:36
0002758577
SUN CRS 5.3
2015.04.30 19:18:18
0002757608
SUN OSS-RC 12.3
2015.04.30 18:55:35
0002757541
RBS 6601 WCDMA
2015.04.29 10:35:37
0002756209
SUN OSS Navigator 1.2
2015.04.28 12:19:04
0002755390
SUN CRS 5.3
2015.04.27 15:54:24
0002754666
SUN VS 4.0
2015.04.27 12:14:56
2015.04.24 12:36:40
0002754475
0002753180
TSP CCN 5.7

AXE MSC Server 13A
2015.04.23 15:43:42
0002752505
SUN SDP 5.4
2015.04.23 15:39:38
0002752504
SUN SDP 5.4
2015.04.23 16:00:00
0002752493
SUN AIR 4.0
2015.04.23 12:35:42
0002752312
WPP SGSN-MME 2012A
2015.04.23 08:49:02
2015.04.22 16:58:36
0002752118
0002751666
JUNOS EPG 2012A

AXE MSC Server 13A
2015.04.21 12:53:14
0002750613
TSP HSS/SLF 12A/12B
2015.04.18 15:12:06
0002747798
SUN Minsat 7.2
2015.04.14 08:36:42
2015.04.12 11:27:26
0002745478
0002744273
AXE MSC Server 13A

JUNOS EPG 2012A
2015.04.07 12:33:51
0002740741
SUN BSCS iX 4.0
2015.04.06 15:39:00
0002740107
SUN VS 4.0
2015.04.05 20:05:00
0002739695
SUN VS 4.0
2015.04.01 15:34:17
0002737916
TSP HSS/SLF 12A/12B
2015.03.31 11:32:49
0002736792
SUN AIR 4.0
2015.03.31 11:23:56
0002736780
AXE MSC Server 13A
2015.03.30 13:54:18
0002735941
CPP RNC 3820
2015.03.30 13:21:58
2015.03.26 12:13:48
0002735917
0002733439
TSP HSS/SLF 12A/12B

2015.03.26 12:02:00
0002733397
SUN CRS 5.3
2015.03.25 16:36:35
0002732760
AXE HLR R13.2
2015.03.23 14:32:17
0002730800
AXE MSC Server 13A
2015.03.20 11:07:27
0002729443
SUN VS 4.0
2015.03.20 09:30:55
2015.03.19 15:18:19
2015.03.17 11:01:01
0002729425
0002728879
0002726692
SUN OSS-RC 12.3

2015.03.14 19:10:00
0002725284
SUN VS 4.0
2015.03.14 21:28:24
0002725248
SUN VS 4.0
2015.03.12 15:16:56
0002723945
AXE HLR R13.2
2015.03.12 10:50:03
0002723620
SUN ENIQ 12.3
2015.03.11 09:39:56
0002722635
SUN Minsat 7.2
2015.03.10 15:33:35
2015.03.09 10:37:27
2015.03.05 11:15:31
0002722027
0002720747
0002718792
TSP CCN 5.7

SUN BSCS iX 4.0
SUN BSCS iX 4.0
2015.03.02 16:42:03
0002716211
CPP M-MGw R6.3
2015.02.26 11:56:47
0002713966
2015.02.25
2015.02.25
2015.02.24
2015.02.24
16:51:18
09:54:53
15:02:18
08:55:06
0002713288
0002712836
0002712181
0002711799
SUN BSCS iX 4.0
AXE BSC G12B
2015.02.23 15:02:08
2015.02.20 12:00:16
0002711118
0002709837
TSP CCN 5.7

SUN BSCS iX 4.0
2015.02.19
2015.02.16
2015.02.14
2015.02.13
2015.02.13
12:42:07
16:56:07
18:39:00
16:45:41
16:42:55
0002709047
0002706790
0002705979
0002705592
0002705591
SUN
SUN
SUN
SUN
SUN
CRS 5.3
BSCS iX 4.0
VS 4.0
BSCS iX 4.0
BSCS iX 4.0
2015.02.13
2015.02.12
2015.02.12
2015.02.11
10:14:54
16:36:35
12:17:52
13:18:00
0002705280
0002704738
0002704474
0002703663
SUN
SUN
SUN
SUN
SDP 5.4
BSCS iX 4.0
BSCS iX 4.0
BSCS iX 4.0
2015.02.11 11:48:46
0002703472
SUN VS 4.0
2015.02.06 16:43:51
0002700604
SUN SDP 5.4
2015.02.06 01:20:00
0002700204
SUN VS 4.0
2015.02.03 14:45:05
0002697766
HP VXML-IVR 3.1
2015.02.02 10:04:14
0002696520
TSP CCN 5.7
2015.01.31 18:39:18
0002696080
SUN VS 4.0
2015.01.30 10:22:21
0002695477
SUN CRS 5.3
2015.01.29 14:28:52
0002694809
HP VXML-IVR 3.1
2015.01.28 10:37:43
0002693673
SUN SDP 5.4
2015.01.23 09:56:32
0002690843
SUN VS 4.0
2015.01.22 17:24:38
2015.01.22 15:53:01
0002690413
0002690333
SUN OSS-RC 12.3

SUN BSCS iX 4.0
2015.01.20 08:52:22
2015.01.14 16:17:39
0002688070
0002684809
SUN VS 4.0
SUN BSCS iX 4.0
2015.01.13 15:55:22
0002683925
SUN VS 4.0
2015.01.12 12:11:59
0002682781
SUN VS 4.0
2015.01.12 11:15:58
2015.01.09 19:00:32
0002682726
0002681977
SUN SDP 5.4

2015.01.08 13:13:22
0002681019
SUN VS 4.0
2015.01.06 17:23:20
0002679628
JUNOS EPG 2012A
2015.01.04 01:10:00
0002678078
SUN VS 4.0
2015.01.04 03:20:53
0002678063
SUN VS 4.0
Severity
Slogan
High
CIP diameter links failures
High
Session utlization is high
High
Switch Static routes not load balancing
Medium Failing to log on to AIR08 GUI
Medium CCN04 not showing configured processes o
High
High INAP latency in the morning
High
Sigtran Interfaces not coming up on SDP8
Medium Some links to CCN Down on SDP12a
Medium OCC2a diameter links to SDPs failures
High
License Feature Loading
Medium Cluster is not running on HAOCC3B
Low
OCC1a GUI failing to load configuration
Medium Intermittent payload on BSC
High
Power On Diagnostics Failure - FT2
Medium ENIQ alarms module not working
High
Hardware failure - ALSW1
Medium RCA: Subscribers are being detached
Low
Missing OCC Counters
High
Subscribers implicitly detached
EmergencySubscribers are being detached
EmergencyERC:Attach Failure after SGSN restart
Medium VS StorEdge3510 Disk in Status BAD
High
OCC1B Diameter Links Down
Medium OCC3B SERVER component Error
Medium OCC2B SERVER component Error
High
OCC2a Diameter links towards SDPs Down
High
RCA For CSR# 2992969 Call Failure in MSC
EmergencyCall Failure in MSC
High
OCC3A Diameter Link Down to all SDPs
High
AIR05 Disk c1t2d0 in Maintenance State
High
AIR03 Disk c1t0d0 in Maintenance State
High
RNO FETCHING TIMEOUT-WVEBS03
Medium RCA: NWIE-A failed on 05/05/2016
Low
Link to RPSW flapping between 1Gbps and
High
Failing to connect to AP mode
EmergencySilent Calls in BSC
High
Failure to monitor PHEBS02
Medium SIU Heartbeat failure alarm
Medium HSS STATS NOT LOADING IN ENIQ
Medium CGI not present for LTE CDR
High
High Gy Diameter Error 5012
Medium Hardware Fan Tray Alarm
High
MSC rejecting MOC from FFFFFFFF handset
Medium 0324MU inaccessible after loading old CV
High
Corruption of PHOCC CDR's on EMM to BSCS
High
Intermittent recharge failures on SDP11
High
Two components down after node reboot
Medium RCA Service outage on SDP11 CSR 2979433
EmergencyRecharge is failing
Medium Failing to open VS1b GUI
High
AIR links to HLR down
High
AIR04 failing to bootup
High
Router Firmware Version
Low
Bonus Credit CDRs Information
Medium BSCS Backlogs after OCC Cutover
High
VS1B DB Out of Memory Errors
Medium RadiusRecvAcctResp Radius failure
Low
GUCP AI Path Failure Alarms
Low
CRS Configuration to process OCC CDRs
Medium SDP9B High Disk Errors
High
ISIS Adjacency Lost across MPBN Router
Low
Missing
Medium PHSTP01 SCTP association specification
High
SSR Fabric Link Failure
Low
Checks on VAS MPBN after recommendations
High
File Naming Anomaly WVMBC01 (MSC Blade)
Medium CDR sequence number reset after process
High
HSS integration to OSS, Statistics+Alarm
Medium Failling To Open Number on CX
High
SDP11A root diirectory 100% full
Medium LTE CGI Information in CCN & SGSN CDR's
High
License Alarms on CCN4
High
SDP11A FDS Cluster Controller Down
Medium uetrace not working on EPG
High
PSU Failure on Willowvale iDNS01
High
Possible Assymetric Royuting on Gi Link
Medium ENIQ memory utilisation 90%
Medium SGSN REPORTS FOR PHMME1 AND WVEMME1 SHOW
High
Increase in 5008 and Diameter Busy Error
High
Missing CDRs
High
MBC Post paid EMM Business logic
High
Forwarding Table full
Medium Missing Licenses on the License Server
High
MINSAT Usage counters no longer showing
Medium RPC Timeout Errors
Medium SSR slot FT4 PowerOn Diagnostics Failure
High
SDP3 Replication Down
High
Several DUGs failing in different BSCs
EmergencyLogin to Master server is failing
Medium Account Admin tab error for some MSISDNs

High
Replication Delays on SDP03
High
NO PERFORMANCE DATA IN BO FOR ALL SGSN
High
CDRs going to corrupt for EPG-SGW
Low
AIR Batch Command to Set MA/DA to Zero
High
Postpaid Account Failling to Bill
High
Intermittent browsing challenges
High
CDR Renaming Script
Low
Gx Counters not available
Medium EMM Failing to Collect SGSN Files
High
Gnerated CDR Location
High
CDRs going to corrupt for the new EPG
High
Selby, 0362MUB failing to come up
Medium NAS SYSTEM AND HARDWARE CLOCKS DIFFERENT
High
3G sites failed to com up 0389MU/0310MU
Medium OSSRC OMBS BACKUPS FAILING
High
Faulty Load on 21250
Medium LONG DURATION TIME FOR FORLOPP
Medium APPLICATION DETECTED SOFTWARE ERROR
Low
SNMP on APG43
High
High firewall session utilisation
High
Block Non-MMS Traffic from Reaching MMSC
Medium Adjust 3G site 0257MU maxDLPower to 446
Medium General Software Error on LTE site
Medium Inconsistent Configuration on LTE site
Medium Resource ConfigurationFailed on LTE Site
High
No improvement in 3G UL throughputs
High
MMS Service Interfailing
High
Blackdiamond switch PSU failure
High
Sim Generation Skipping Sequence
Medium CDR Sequence Number Reset ref CSR2894825
High
SMS failures over CCN
High
SDP8 DA Structure Selects Empty DAs
Medium Failing to open twitter images
High
Some statistics missing on EPG
High
RNC-SGSN Trafic distribution not working
Medium RCA: Radius server not sending responses
Medium CCN2 INAP Errors for Relay Event Chargin
EmergencyRadius server not sending responses
High
Route add Request
High
Calls to 111 failing on some PRA s
High
SDP4 Signalling Manager Not Opening
Medium RCA 2899527,50% Data traffic dip on MPBN
EmergencyERC AMEI E1: 50% Gi traffic dip
Low
SDP3 Failing Replication RCA
High
High
High
CS Fall Back failing for selective subs

SD3A to 3B Replication Stopped
Calls to Movitel Mozambique
High
High
One priority site in PHRNC01 is down

30% calls failing towards ZTE RNC
High
Medium
Medium
LLDP Protocol Mulfunctioning

CCN04 CDR Sequence Number Reset
RCA For CSR# 2891532
Emergency 3G calls failing
Medium
Medium
Performance Statistics on Radius Servers

CS fallback and data intermittent
Medium
High
Medium
Medium
High
High
High
SO-EM APPLICATION NOT RUNNING

Follow up of 2890121, OSS and ENIQ
Minsat return Failed to connect to RPC t
Intermittent Loss of Connections to RNC
SDP3 Geo-redundancy restoration
Dropped Balances on SDP3
Database replication not working on SDP3
Medium
Medium
High DES Memory Utilisation

RCA CSR 2883681, PDP activivation Failur
Emergency ERC: AMEI E1: PDB activation failure
Medium
Medium
GUCP AI Path Failure Alarms

Radius failure: status=RADIUS_SERVERDOWN
High
high PDP activation failure ratio
Medium
Failing Mounts Points
High
High
Medium
Radius response failure

Communication error 1004 on CCN1
Event-timestamp AVP missing in AAA csv
Medium
ENIQ dwhdb frequently restarting
Medium
Subscriber Data Recovery Alarm on CCN03
High
SUF Error during CCN ICP Update
High
Intermittent one way calls in WVEBS03
Medium
No SS7 Launch Tab on AIR04 GUI
High
AIR03 Power supply PS0 Faulty

FS restore not working
High
Medium
PH-SGSN MME Automatic Backup Failing
Low
Failing to browse after CS fallback
High
Time stamps on aaa radius logs
Medium
Medium
Call quality to PSTN

Number Normalization errors
Medium
HDD Fault Detected on CCN3 on Proc_m0_s1
Medium
MOSTI command configuration
Medium
GGSN not responding to PDP create reques
Medium
Map Tool : Pending Concurrent requests
Medium RCA for Emergency 2862746

EmergencyERC RSSA E1: Data traffic problem
High
Poor Quality of Service
Medium Memory usage limit exceeded alarm CCN01
Medium NO LOADING OF PERFORMANCE DATA
Medium
High
VS1a not booting

Failing to Generate Simcards Using RA Mo
Medium
Medium
RCA for CCN5 zone reload

ZWBSC1 sites not sending BVC info toSGSN
EmergencyERC AMEI E1: EPG link failure

Low
NO PERFORMANCE DATA IN BO FOR ALL SGSN A
Medium
MGSSP Automation
High
Failure to receive calls on Econet P LTE
High
CDRs are not moving to EMM
Medium
Inbound roamers failing LU on 3G
High
EPG Corruption on EMM
High
Failing to receive calls on LAC 32202
Medium
Redefining SDP04 Geo redundancy
High
Failed to Open RPC Target Errors
Medium
IPSTG SS7 link unavailable
Medium
Drop in Recharge Success Rate
EmergencyCalls failing with account finder error

High
AIR07 Corruption on EMM8
Medium
High ASM Disk group usage
EmergencyAF sdplookup errors on all CCNs
High
Too many CCN AF Errors
High
ZWBSC1 Unreachable
Medium
Faulty disk c1t10d0
Medium
Proc_m0_s13 Ethernet interface fault
High
having intermittent SCTP link failures
High
Failing signaling links
High
CP CLUSTER BACKUP FAULT on PHMBC01
High
AIR01 Not Processing Traffic
High
High SS7 CPU Loads on HASGSN01
High
High
Slow CDR movement to EMM

CCN Corruption on EMM8
High
Signalling Associations Interfailing
High
Links to CCN down in PHMBC01 SPX02
EmergencySCTP association alarms on Switches
High
SCTP association alarms on Switches
High
EMM8 Failing to Distribute via SFTP
High
M3UA Association Congested, HREMGW01
High
Medium
M3UA Association Congested,HREMGW03

SDP3 replication failures RCA
High
VS Recharge report with Failure Reasons
Medium
SQL Logging error

Missing CDRs on CRS
High
SDP3a and SDP3b Replication not working

high CPU load
Low
Charging System FW RCA
Emergencysdp lookup failing on CCNs

Migrate LTE site to IP Backhaul
Inbound roamers failing LU on 3G
Service Interrupt Feature Activation
Database Inaccessible
Balance Movement Query
Backup failing on SGSN-MME
APG40/43 O&M
High
CDR FTP Delays on CCN05

ZWBSC2 CP Fault
Processing CDR Backlogs
Loading HSS License
High
EMM8 Failing to Send Files Downstream
Medium
MSS03 Release Cause
Intermittency between charging nodes

Low Free Space in DBDG
High
CCN Gy Diameter Errors

Failed to Open RPC Target Error
Medium
Incorrect timestamp for some roaming cal

Re enabling SDP11_SDP12 Geo Redundancy
High
High
BSC4 MIRRORED DISKS NOT REDUNDANT

Unknown CGI Information in SGSN CDR
Back End Errors in applogs
MSS03 local Interconnect
Signalling load imbalance in linkset
SOFTWARE ERROR ON ZWMSS03

Consultation CSR on new EMA commands
Account Finder is not reachable from AIR
Account Finder Errors on CCNs
Leap Second Patch loading on SDP12

SDP11-SDP12 Geo redundancy not working
SDP3-SDP4 Geo redundancy not working
Error in Opening SS7 Configuration
Multiple system restarts on ZWMSS01
Multiple system restarts on ZWMSS04
CCN1 HDD fault detected

HSS is not sending PM statistics to OSS
Many errors in the CCN05 applogs
Recurring Memory Usage Alarms on CCN04
SDP11 members not replicating
RCA - CSR 2805828 PDP activation failure
RNC02 ranap failing

PDP activation failure on SGSN-MME
MS2-5 Port Down after traffic migration

SAEFAULTS on HLR
High
HSS access security

SDP4A CIP-Diamter Links DISCONNECTED
High
SDP11 Online Backup Not Working

Links between routers is down
Inter Site Router Link Down
Inconsistent data volume on SGSN and CCN
Net_filesystem backup method not working
AP FAULT NIC NOT CONNECTED
LTE Site (HR4SLV) Not Carrying Traffic

corruption of CCN1 CDR#s on EMM
High
Failing to deactivate Data Bundles via C
ZWBSC1 Not Sending Stats To OSS

EVENT REPORTING THRESHOLD RCHED ENUM-117
CCN5 Proc_m1_s1 not sending CDRs to EMM
Missing accounting on RADIUS server

SMO APG40 BACKUPS FAILING TO UPLOAD
Cannot view cbio emm GUI
ZWHLR02 AP EXTERNAL NETWORK
Originating calls are failing on SDP3
DNS not resolving inbound roamers APNs
SUM MC CPU Idle Time at zero
CP FAULT
Recent crashcollectors on CCN05
High CPU utilisation on CCN5 IO2
Consultation on CDRs in filtered directo
CCN04 not sending CDRs to EMM

SYBASE HEALTHCHECK ERRORS
Sessions rejected due to overload CCN04
CCN04 Memory Usage Limit Exceeded Alarm
RCA SDP11 Calls Failling Emergency
Pending Recharge Cards Retrieval
Call failure for SDP11 subscribers
SAE 261 optimisation

Disk Group ZWBSC4A Failed
Faulty SYS_FAN
Iu throughput per RNC
High DBDG utilisation
S1InitialContextSetupFailures on HR4ETL
Divert Purged numbers to Voicemail
AF Zones not Synchronised
rr2agent not running
SYBASE NOT RUNNING ON EWZMS02
Load imbalance in linkset
EMM:SDP Downstream CDR's Issue
emm configuration corruption

CCN CDRs going to erroneous directory
CITRIX SERVER ON EWZUAS01 NOT REACHABLE
LTE Site (HR4SLV) Not Carrying Traffic
Server in Degraded status - ewzwas01

High memory utilisation on CRS_DES
VS1B Failing to log in.
CCN4 Proc_m0_s21 not sending CDRs to EMM
Push USSD failure on MSC
Backup to Tape Failing on SDP3B

Backup to Tape Failing with IO Error
Failing to Run UCIP on Protocol 4.3
OOTB Packets crossed the high watermark
NTP service not running on EPG

Intermittent M3UA DEST INACCESSIBLE
Diameter authentication data unavailable
Faulty disk c2t1d0
CP FAULT ON ZWMSS03
100% drop on Gi traffic
Create sales Error BCChangeNotPermitted
Voucher server not carrying traffic
VS not carrying traffic

Diameter authentication data unavailable
Power Supply Fault at PSU01 on AIR01

Medium
Some PSTN Calls Failing
NTP Server Reachability Fault on most 3G

Failing to open CM Browser on HSS
wvmpbn-fw01 Loss of Service
CRS node is down
MAP procedure failure for "restore data"
PHMBC01 CDR Parameter Configuration
DB Instance not running on VS1B
SMO APG40 BACKUPS FAILING TO UPLOAD

Failing to Format CCN1 CDRs
Missing CDR in TTFILES for Interconnect
VS unable to process traffic
ora....B2.inst application down

AUDIT FUNCTION THRESHOLD SUPERVISION
ENIQ OMBS BACKUP FAILING

Minsat Error on Update Voucher
CDR discard error for OCC CDRs

CBiO BSCS Usage Data Feed to Downstreams
CBIO DEV server is missing some mount po
Hardware fault on HREMGW04
Session trending data
RCA for CSR# 2711799 throughput 50%Gi

GMD License Expired
BSC5 Intermittent Data Drops
Gi throughput 50%
CCN04 Intermittent CDR FTP delays
BSCS Failing to Create IC Partner
Missing SMS CDRs on CRS

CBiO BSCS Provisioning Licence
Refill failng
LEM not starting on .38 server
Activating contracts not working
High
Increasing hard errors on SDP6B disk c1t

Missing details in large Account invoice
PPS Rateplan Not Billing
Provisioning failing due to License issu
SNMP Service Not Running on VS1B

Failing to delete Offers
VS not processing traffic

IVR2 Appsvr01 Down
CCN CDRs not going to EMM
VS1b is down
Consultation on Multi Unit DA CDRs
Faulty SLC on IVR1 IPSTG

SDP3A Backup to Tape Failing
VS1a not carrying traffic

No performance data for RNCs an NodeBs
BSCS CX Very Slow
Faulty Hardware components on VS1b
Contract Search is Slow, Two way barring
Consultation on vouchersave directory
VS1b hanging
Tape drive faulty, backups failing
GRE Tunnel Failing to Come Up (SRX 3600)
Server hanging frequently
Backup routing Engine Error
Recharges are failing
Recharges failing RCA
Econet Comment
CSR opening reason
Open, analysis phase

Satisfied, CSR closed
Skills gap

Open, Analysis phase
Satisfied, CSR Closed
Update Date
2016.06.16
2016.06.15
System mulfunction
2016.06.14
Skills gap
2016.06.14
Hardware fault
2016.06.16
Skills gap
2016.06.13
Skills gap
2016.06.07
Risk management
2016.06.03
Skills gap
2016.06.08
Skills gap
2016.06.04
Skills gap
2016.06.16
Skills gap
2016.06.07
Inadequate tools
2016.06.03
Hardware fault
2016.05.31
Skills gap
2016.06.15
Hardware fault
2016.06.08
Follow up CSR
2016.06.13
Skills gap
2016.05.28
Emergency
2016.06.16
Inadequate documentation
2016.05.27
2016.05.29
Hardware fault
2016.06.15
Skills gap
2016.05.26
Skills gap
2016.05.23
Skills gap
2016.05.24
Skills gap
2016.05.21
Follow up CSR
2016.05.19
Reducing risk of losses
2016.05.17
Skills gap
2016.05.16
2016.05.11
2016.05.11
2016.05.18
Hardware fault
2016.05.30
Hardware fault
2016.05.30
2016.05.09
2016.05.06
2016.05.11
2016.05.13
2016.05.12
N/A
2016.06.06
Skills gap
2016.06.01
Hardware fault
2016.05.18
Internal check only seen by internal E// tr 2016.05.05
No Credentials to login
2016.04.29
Downstreamnode fault
13:46:56
14:06:38
14:53:09
09:13:15
11:10:34
10:11:17
17:23:47
18:56:35
06:57:53
16:31:50
22:52:55
01:00:10
17:13:00
17:14:16
18:55:18

CSR Re-opened

CSR closed
Post remedy error

Post remedy error
Root cause analysis
Skills gap
Managing risk
Lack of documentation
Skills gap
Not Satisfied, remedy provided not yet agreed apon

Closed, Econet to reopen the case on reccurance

Answered, Satisfied with response

CSR Closed, Solution not yet tested
2016.05.03
2016.04.27
2016.04.27
2016.05.16
2016.04.24
2016.04.25
2016.04.25
2016.05.05
2016.04.23
2016.05.10
2016.04.29
2016.04.28
2016.04.27
2016.06.15
2016.04.13
2016.04.18
2016.04.08
2016.03.22
2016.04.12
2016.04.08
2016.04.05
2016.03.17 18:21:53
2016.03.30
2016.04.15
2016.03.30
2016.03.07
2016.05.26
2016.03.04
2016.03.02
2016.03.29
2016.03.22
2016.02.29 12:10:32
2016.06.02
2016.05.05
2016.03.09
2016.03.15
2016.02.19
2016.02.26
2016.03.02
2016.02.24
2016.03.08
2016.04.20
2016.02.16
2016.03.18
2016.02.15
Resolved, montoring
Solution implemented, monitoring
2016.02.28
2016.02.25
2016.02.16
2016.02.08
2016.03.08
Open, Testing
2016.02.23
2016.03.29
2016.02.05
2016.02.04
2016.02.09
2016.02.05
2016.02.05
2016.03.01
2016.01.25
2016.01.22
2016.03.08
Answered , Satisfied
2016.01.26
2016.01.22
2016.01.22
Not Satisfied with provided answer
2016.02.01
2016.01.22 17:15:51
2016.01.19
2016.01.21
2016.01.14
2016.01.12
2016.01.19
2016.01.15
2016.01.12
CSR Closed, But no trace on CSR platform
2016.01.13 11:17:11
2016.01.20
Not satisfied
2016.01.12
2015.12.29
2015.12.21
Not Satisfied, CSR Closed - Internaly resolved
2015.12.29
Satisfied, though it took time, CSR Closed
2015.12.29
2016.01.12
2016.01.13
2015.12.26
Not satisfied, CSR closed , RCA opened
2015.12.17
The issue to be handled by econet MPBN engineers, Tawanda to close C 2016.01.07
Satisfied, CSR Closed, Solution implemented
2015.12.14
2015.12.11 16:15:37
2016.01.05
Not satisfied, Took too long to resolve
2015.12.11
2015.12.29

Satisfied, CSR Closed, Solution implemented
Not Satisfied, Inadequate tools unable to pick problem , CSR Closed
2015.12.15
2015.12.11
2015.12.21

2015.12.08 1
2015.12.08 1

Not Satisfied with provided answer
2016.01.05
2015.12.22
2016.01.26
Satisfied, remedy provided, CSR Closed
2015.11.30 19

2016.01.11
2016.01.02

CSR closed, formal answer provided
Satisfied, formal answer provided
2015.11.26 16
2015.11.27 22
2015.12.08 09
2015.12.07 1
2015.11.25 19
2015.11.30 15
2015.11.25 14

2015.12.14
2016.01.11
Open, investigations still going on
2015.11.19 11

2016.01.20
2015.12.24
Not satisfied, no formal

answer given
2015.11.09
2015.12.08 0
Not satisfied, no formal

answer given
2015.11.05
2015.12.16 12:20:57
2015.12.18
Satisfied, formal answer

provided, CSR closed
2015.11.09

2015.11.06

2015.11.04
Not satisfied, no thorough

investigation done
2015.11.05

2015.11.02
Satisfied, Hardware
replaced, CSR closed
Opened by Ericsson
2015.11.05
2015.10.31
Satisfied, CSR Closed, RCA provided
2015.11.30 11
Not satisfied, issue not yet resolved.
2015.11.13 13:16:56
Closed to reopen CSR

0002877018
2015.11.06

2015.10.23
2015.11.16
Satisfied, Hardware
replaced, CSR closed
2015.11.02
Satisfied, Solution provided

CSR closed
2015.10.27

2015.10.19
Not Satisfied, CSR closed
2015.11.26 17
Opened By Ericsson
Opened by Ericsson
2016.01.04
2015.10.19
2015.10.14 08:09:17
2015.10.23
2015.10.19

Not satisfied, time tame taken to resolve too long
2015.10.31
2016.01.07
Satisfied, RCA provided, CSR

closed
2015.10.12 11:27:05
2015.10.19
Not satisfied,reccuring issue,

no RCA provided
Not Satisfied, CSR closed but took long to close
2015.10.07
2016.02.10
Satisfied, solution provided,

awaiting implementation
2015.10.14
Satisfied, Solution provided,

CSR closed
2015.10.05
Open , Ericsson still

analysing fault
2015.09.29 14:32:58

CSR closed
2015.10.14

2015.10.25
Satisfied, Issue cleared

before Ericsson support
worked on it.CSR Closed
2015.09.28
Not done, issue to be

revisited after sorting MPBN
issues
2015.10.02
Not satisfied, issue

close,related to another
open issue (MPBN)
2015.10.05
Satisfied, Procedure give,

CSR closed
2015.09.29
Satisfied, Reccomendation for action when fault recurs given.
2015.10.23 1
Not satfied, Remedy given

but root cause not yet
resolved.
2015.09.21
Not satsfied, remedy

provided, awairing RCA
2015.10.13

provided and CRS closed
2015.09.29
Not satisfied,
Solutionprovided but root
cause not yet resolved.
2015.09.19
Not satisfied, issue

close,related to another
open issue (MPBN)
2015.10.06

2015.09.19
Not satisfied, Issue still open
2015.10.07
Satisfied, formal answer provided, CSR closed
2015.11.02 15
Not satisfactory, end to end

diagnosis and RCA required
2015.09.22
Not satisfied, issue still being

monitored
2015.10.02
Satisfied, Issue auto cleared.
2015.09.19
Satisfied,solution provided
2015.09.11
Satisfied, RCA and formal

answer provided
2015.09.14
Satisfied, Waiting for MPBN

issues to be resolved
2015.09.14
2015.09.10

2015.09.09
Satisfied, reffered to open

MPBN CSR
2015.09.10

2015.09.08

2015.09.07 23:09:19
Not satisfactory, no
explanation why FTP is
failing
when SFTP is working RCA
required
2015.09.08 03:45:41

2015.10.19

Satisfied, RCA provided
2015.10.19
2015.10.13
Not satisfied, Ericsson to

update
2015.09.06 07:23:39
Not satisfied, no solution yet
2015.09.06 07:39:29
Satisfied. CSR closed.

Backlog cleared
2015.09.08
Not satisfied on RCA from

Ericsson. Replication
restarted
2015.09.06
Satisfied, capacity limit on

SGSN.
2015.09.04
satisfied, solution provided,

encryption Key deleted
2015.10.14
Not satisfied, RCA still

outstanding
2015.09.01
Satisfied, procedure
provided.
Econet still to provide.
2015.08.28
2015.08.31 10:20:07
provided.
Satisfied. CSR closed
2015.09.07
2015.09.07
provided. CSR closed
2015.09.01 19:02:32
satisfied,solution provided
2015.09.07
Satisfied, Econet to provide

further details
2015.09.04 07:48:21
Not satisfied, no RCA from

Ericsson
2015.08.21
Satisfied, solution provided

and CSR closed.
2015.09.02 14:15:37
2015.08.31
Econet resolved the issue

and the CSR was closed.
2015.08.18
Not satisfied.
Recommendations not clear
why FTP is failing
and SFTP working.
2015.08.24
Not satisfied. SLA violated.
2015.09.07

encryption Key deleted
2015.08.26
2015.08.31
Not satisfied. No clear

solution
2015.09.01

and CSR closed.
2015.08.21

solution requires redesign
2015.10.06
2015.08.07

CSR closed
Not Satisfied,
2015.10.01
2015.09.03
Satisfied, CSR closed.
2015.08.21
2015.08.27
2015.08.18

Correction loaded on MSS3
2015.08.18
2015.08.14
2015.08.03
2015.08.05

and CSR closed.
2015.08.04
2015.08.03
2015.08.17

and CSR closed.
2015.09.07
Satisfied, CSR closed. Kirusa

bulk provisioning issues
2015.07.31
Satisfied, CSR closed. Kirusa

bulk provisioning issues
2015.07.27

and CSR closed. IO board
replaced
2015.08.14
2015.08.24
2015.08.14
2015.07.29
2015.07.21

capacity issue
2015.07.27
Satisfied,solution provided.
RANAP restarted
2015.07.14
2015.07.17
Econet resolved the issue of

cabling and the CSR was
closed.
2015.07.13
Satisfied, CSR closed,

solution provided.
2015.07.08
Not satisfied. CSR closed

prematurely.
2015.07.23

and CSR closed.
2015.07.09

and CSR closed.
Resolved internally
Not satisfied, no solution
2015.07.10
2015.06.30
2015.07.07
2015.07.24 13:55:39

and CSR closed.
2015.07.01
provided by Ericsson and
CSR closed
2015.07.06
provided by Ericsson and
CSR closed
DUW changed and site
reintegrated
2015.07.06
2015.06.23
Not satisfactory, no
explanation why the Data
bundles were failing to
deactivate
2015.06.28
Satisfied. Issue cleared after

OSS upgrade completion.
2015.06.18
2015.07.01

by restarting process
2015.06.23

configurations changed
2015.08.25

and CSR closed.
Satisfied. CSR closed
2015.06.26
2015.06.12

and CSR closed.
2015.07.07

and CSR closed.
2015.06.09
2015.06.03

and CSR closed.
2015.06.12
Satisfied. Solution provided,

CSR closed
2015.06.02
2015.06.05
2015.06.05
2015.06.08 21:01:10
there were no issues
2015.05.27
2015.06.03
satisfied, solution
provided,switchover of
sybase to the other node
2015.06.01

ETC host file updated
2015.06.01

faulty disc changed
2015.05.28
satisfied,
solutionprovided,timeouts
updated on nodes
2015.05.21
satisfied,solution
provided,recreated database
2015.05.21
satisfied,solution
provided,increased memory
2015.06.03
Satisfied. Solution accepted,

CSR closed.
2015.05.31
Hardware replaced.
2015.05.29
satisfied, aggregate
throughput provided only
2015.05.22
Table space expanded
2015.05.21
Satisfied. Solution accepted,

CSR closed by upgrading
site.
2015.05.26

and CSR closed.
2015.06.05

and CSR closed.
2015.05.13
2015.05.11
satisfied, solution
provided,switchover of
sybase to the other node
2015.05.26

2015.06.22

faulty disc changed
2015.05.18
satisfied,
updated on nodes
2015.05.18
2015.05.06

2015.05.15
Satisfied, CSR closed after

hardware change on site
2015.07.06

faulty disc changed
2015.06.13
2015.05.05

and CSR closed.
2015.05.05

2015.06.30
2015.05.18

and CSR closed. Hardware
issue
2015.04.27

and CSR closed.
2015.06.30

and CSR closed.
2015.05.01

threshold value too low
2015.05.07
satisfied,solution provided,
reconfigured parameters
2015.05.08
2015.06.15

CSR closed
2015.05.19
Satisfied, solution provided.

Hardware replaced.
CSR closed. Hardware
replaced.
2015.05.20
2015.04.20
2015.04.15
Satisfied. Solution provided.
2015.04.29
satisfied,solution
provided,increased memory
2015.04.07
VS HW restart &
components restart
2015.04.08

CSR closed
2015.05.06

and CSR closed. PSU
replaced
2015.04.27

CSR closed
2015.08.24
Satisfied, CSR closed. QOS

settings required end to end.
2015.05.08

CSR closed
2015.04.10
2015.04.08
2015.03.27

CSR closed
2015.03.27

CSR closed
2015.04.06

and CSR closed.
2015.03.20
satisfied,
updated on nodes
2015.06.30
2015.04.27
2015.03.20
VS HW restart &
components restart
2015.03.15
satisfied, solution providede,

oracle instance restart on
node 2
2015.03.18
2015.03.18

policy reconfigured
2015.05.06

and CSR closed.
2015.03.13

and CSR closed. Feature
enabled on EMM
2015.03.31
2015.03.19
2015.03.19

CSR closed
2015.03.17

vendor provided output
2015.03.06
satisfied, solution
provided,vendor provided
output

CDR block size change
and CSR closed. Disk
replaced
Not satisfied .Open CSR
2015.03.16
2015.03.18
2015.03.16
2015.02.27
2015.03.18
2015.03.24
2015.04.21
2015.03.18
2015.02.16
2015.03.18
2015.03.18
2015.03.19
2015.03.24
2015.03.23
2015.02.18

and CSR closed.
2015.02.12

and CSR closed.
2015.04.16 11:35:37

RAM expanded
2015.02.06

and CSR closed.
2015.02.12

and CSR closed.
2015.02.02

and CSR closed. Process
restarted
2015.01.31
2015.05.07

IPSTG rebooted
2015.02.03

and CSR closed.
2015.03.19

RAM expanded
2015.01.28
internally resolved,
processes restarted
2015.01.23
2015.01.31
satisfied, faults cleared on

ILOM
2015.01.22
2015.01.31
satisfied, solutin provided,

upgrade script stopped
2015.01.15
satified,solution provided,
Memory upgrade
2015.01.22
2015.03.02
2015.01.12

RAM expanded
2015.01.14

Routing Engine replaced
2015.04.09
Memory upgrade
2015.01.14
Memory upgrade
2015.01.20
Remedy
016.06.16 13:46:56
016.06.15 14:06:38
016.06.14 14:53:09
X
X
X
X
X
016.06.08 09:13:15
X
016.06.16 11:10:34
016.06.07 10:11:17
016.06.03 17:23:47
016.05.31 18:56:35
016.06.15 06:57:53
X
X
016.05.28 16:31:50
X
X
X
X
X
016.05.23 22:52:55
016.05.24 01:00:10
X
X
X
X
016.05.11 17:13:00
016.05.11 17:14:16
X
X
X
X
X
X
X
X
016.06.06 18:55:18
X
X
X
X
CSR Type
Finished DatRemedy ProvFormal Answe

Open Week
Week 16
Week 16
Week 16
2016.06.142016.06.142016.06.14Week 16
Problem
Problem
Problem
Problem
Problem
2016.06.102016.06.16Week
Problem 2016.06.132016.06.072016.06.10Week
Problem 2016.06.072016.06.072016.06.07Week
Problem 2016.06.032016.06.032016.06.03Week
Problem
Week
Problem 2016.06.042016.06.022016.06.02Week
Problem
Week
Problem
Week
Problem
Week
Problem
Week
Consultation
Week
Problem 2016.06.082016.06.062016.06.08Week
Consultation
2016.05.27 16:00:00 Week
Consultation
Week
Problem
2016.05.29 11:00:00 Week
Problem 2016.05.272016.05.262016.05.27Week
Problem 2016.05.292016.05.252016.05.25Week
Problem 2016.06.152016.06.072016.06.07Week
Problem 2016.05.262016.05.262016.05.26Week
Problem
Week
Problem
Week
Problem 2016.05.212016.05.212016.05.21Week
Problem 2016.05.192016.05.172016.05.19Week
Problem 2016.05.172016.05.162016.05.16Week
Problem 2016.05.162016.05.132016.05.16Week
Problem
Week
Problem
Week
Problem
2016.05.122016.05.17Week
Consultation
2016.05.092016.05.30Week
Problem 2016.05.302016.05.132016.05.23Week
Problem 2016.05.092016.05.062016.05.09Week
Problem 2016.05.062016.05.062016.05.06Week
Problem 2016.05.112016.05.062016.05.10Week
Problem 2016.05.132016.05.122016.05.12Week
Problem 2016.05.122016.05.122016.05.12Week
Problem
Week
Problem 2016.06.012016.05.132016.05.16Week
Problem
2016.04.29 18:48:00 Week
Problem 2016.05.052016.04.292016.05.04Week
Problem 2016.04.292016.04.292016.04.29Week
15
15
15
14
14
14
14
14
14
14
14
14
13
13
13
13
13
13
13
12
12
12
12
12
11
11
11
11
11
10
10
10
10
10
10
9
9
9
9
9
Closed WeekSection
VAS Suppor
Open
CANS
Open
CANS
Open
Week 16
VAS Support
Open
VAS Support
Week 16
VAS Support
Week 15
Week 14
VAS Suppor
VAS Suppor
Open
VAS Support
Week 14
VAS Suppor
Open
Open
Open
Open
Open
VAS Support
VAS Support
CANS
CANS
NOC Support
CANS
CANS
VAS Support
CANS
CANS
CANS
VAS Support
VAS Support
VAS Support
VAS Support
VAS Support
CANS
CANS
VAS Support
VAS Support
VAS Support
CANS
CANS
CANS
CANS
CANS
CANS
NOC Support
NOC Support
Billing
CANS
CANS
CANS
VAS Support
Week 15
Open
Open
Open
Week 13
Week 13
Week 16
Week 13
Open
Open
Week 12
Week 12
Week 12
Week 12
Open
Open
Open
Open
Week 14
Week 11
Week 10
Week 11
Week 11
Week 11
Open
Week 14
Open
Week 10
Week 9
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
016.03.17 18:21:53
X
X
X
X
X
X
X
X
X
016.02.29 12:10:32
X
X
X
X
X
X
X
X
X
X
X
X
X
Problem 2016.05.032016.04.292016.04.29Week
Problem 2016.04.272016.04.272016.04.27Week
Problem 2016.04.272016.04.272016.04.27Week
Problem 2016.05.162016.04.292016.05.16Week
Problem 2016.04.242016.04.232016.04.23Week
Problem 2016.04.252016.04.252016.04.25Week
Problem 2016.04.252016.04.212016.04.22Week
Problem 2016.05.052016.04.222016.05.05Week
Consultatio2016.04.232016.04.222016.04.22Week
Problem 2016.04.292016.04.222016.04.22Week
Problem 2016.04.282016.04.142016.04.28Week
Problem 2016.04.272016.04.152016.04.15Week
Problem 2016.06.152016.05.122016.06.15Week
Problem 2016.04.132016.04.132016.04.13Week
Problem 2016.04.182016.04.032016.04.03Week
Problem 2016.04.082016.04.082016.04.08Week
Problem 2016.04.082016.03.182016.03.31Week
Problem 2016.03.17 18:21:53 2016.03.17Week
Problem 2016.03.302016.03.182016.03.29Week
Problem 2016.04.152016.03.142016.03.22Week
Problem 2016.03.302016.03.112016.03.30Week
Problem 2016.03.072016.03.072016.03.07Week
Problem 2016.05.262016.03.082016.03.18Week
Problem 2016.03.042016.03.032016.03.03Week
Problem 2016.03.022016.03.022016.03.02Week
Problem 2016.03.292016.03.282016.03.28Week
Problem
2016.03.092016.03.22Week
Problem
Week
Problem 2016.06.022016.02.292016.03.07Week
Problem 2016.05.052016.03.022016.04.11Week
Problem 2016.03.092016.02.252016.02.29Week
Problem 2016.03.152016.02.292016.03.14Week
Problem 2016.02.262016.02.242016.02.24Week
Problem 2016.03.022016.02.262016.02.26Week
Problem 2016.02.242016.02.242016.02.24Week
Problem 2016.03.082016.02.222016.02.29Week
Problem 2016.04.202016.04.202016.04.20Week
Problem 2016.02.162016.02.152016.02.16Week
Problem 2016.03.182016.02.152016.02.18Week
Problem 2016.02.152016.02.122016.02.12Week
9
9
8
8
8
8
8
8
8
8
8
7
7
6
6
5
5
3
3
3
3
3
3
2
2
2
1
1
1
1
1
52
52
52
52
52
51
51
51
51
51
51
51
50
50
Week 10
Week 9
Week 9
Week 12
Week 8
Week 9
Week 9
Week 10
Week 8
Week 11
Week 9
Week 9
Week 9
Week 16
Week 7
Week 8
Week 6
Week 4
Week 7
Week 6
Week 6
Week 3
Week 5
Week 7
Week 5
Week 2
Week 13
Week 1
Week 1
Week 5
Open
Open
Week 14
Week 10
Week 2
Week 3
Week 51
Week 52
Week 1
Week 52
Week 2
Week 8
Week 51
Week 3
Week 51
Billing
VAS Support
VAS Support
VAS Support
VAS Support
VAS Support
VAS Support
VAS Support
CANS
VAS Support
Billing
VAS Support
CANS
CANS
VAS Support
VAS Support
CANS
VAS Support
CANS
CANS
CANS
CANS
VAS Support
CANS
Billing
VAS Support
Billing
VAS Support
VAS Support
CANS
CANS
CANS
NOC Support
NOC Support
VAS Support
VAS Support
Billing
CANS
VAS Support
VAS Support
VAS Support
CANS
VAS Support
CANS
NOC Support
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
016.01.22 17:15:51
X
X
X
X
X
X
X
016.01.13 11:17:11
X
X
X
X
X
X
X
X
X
X
X
X
015.12.11 16:15:37
X
X
X
Problem 2016.02.282016.02.282016.02.28Week 50
Problem 2016.02.252016.02.102016.02.24Week 50
Problem 2016.02.162016.02.102016.02.11Week 50
Problem 2016.02.082016.02.082016.02.08Week 50
Consultatio2016.03.082016.03.042016.03.04Week 49
Problem 2016.02.232016.02.042016.02.05Week 49
Problem 2016.03.292016.03.232016.03.25Week 49
Problem 2016.02.052016.02.022016.02.05Week 49
Problem 2016.02.092016.02.012016.02.03Week 48
Problem 2016.02.052016.02.012016.02.05Week 48
Problem 2016.02.052016.01.282016.01.29Week 48
Problem 2016.03.012016.01.212016.01.25Week 47
Problem 2016.01.252016.01.252016.01.25Week 47
Problem 2016.01.222016.01.222016.01.22Week 47
Problem 2016.03.082016.01.202016.03.03Week 47
Problem 2016.01.262016.01.182016.01.20Week 46
Problem 2016.01.222016.01.192016.01.20Week 46
Problem 2016.01.222016.01.212016.01.21Week 46
Problem 2016.01.22 17:15:51 2016.01.22Week 46
Problem 2016.01.192016.01.182016.01.19Week 46
Problem 2016.01.212016.01.132016.01.19Week 46
Problem 2016.01.142016.01.112016.01.12Week 46
Problem 2016.01.122016.01.112016.01.11Week 46
Problem 2016.01.192016.01.122016.01.18Week 46
Problem 2016.01.152016.01.112016.01.13Week 45
Problem 2016.01.122016.01.112016.01.11Week 45
Problem
Week 45
Problem 2016.01.202016.01.082016.01.20Week 45
Problem 2016.01.122016.01.122016.01.12Week 44
Problem 2015.12.292015.12.232015.12.28Week 43
Problem 2015.12.212015.12.202015.12.21Week 42
Problem 2015.12.292015.12.282015.12.28Week 42
Problem 2015.12.292015.12.282015.12.28Week 42
Problem 2016.01.122015.12.162015.12.17Week 42
Problem 2016.01.132015.12.212015.12.21Week 42
Problem 2015.12.262015.12.192015.12.26Week 42
Problem 2015.12.172015.12.152015.12.15Week 42
Problem 2016.01.072015.12.142015.12.17Week 41
Problem 2015.12.142015.12.112015.12.14Week 41
Problem 2015.12.11 16:15:37 2015.12.11Week 41
Problem 2016.01.052016.01.042016.01.04Week 41
Problem 2015.12.112015.12.092015.12.10Week 41
Week 52
Week 52
Week 51
Week 50
Week 47
VAS Support
VAS Support
CANS
Billing
VAS Support
Billing
CANS
CANS
VAS Support
Billing
CANS
Billing
CANS
NOC Support
CANS
NOC Support
CANS
CANS
CANS
CANS
CANS
Week 47
Week 47
CANS
CANS
Week 46
Week 46
CANS
CANS
Week 47
CANS
Week 46
Week 46
Week 47
CANS
CANS
CANS
Week 47
Billing
Week 46
Week 44
Week 43
Week 44
Week 44
Week 46
Week 46
Week 43
Week 42
Week 45
Week 42
Week 41
Week 45
Week 41
Week 44
VAS Support
VAS Support
VAS Support
CANS
CANS
CANS
CANS
VAS Support
CANS
CANS
CANS
VAS Support
CANS
CANS
VAS Support
Week 2
Week 52
Week 5
Week 49
Week 49
Week 50
Week 49
Week 49
Week 1
Week 48
Week 47
Week 2
Week 48
Week 47
Week 47
Week 49
X
X
X
Problem
Problem
Problem
2015.12.152015.12.152015.12.15Week 41
2015.12.112015.12.092015.12.09Week 41
2015.12.212015.12.072015.12.18Week 41
X
X
Problem
Problem
X
X
X
2015.12.08 1 2015.12.05 1 2015.12.05 1 Week 40

2015.12.08 1 2015.12.04 1 2015.12.08 1 Week 40
2016.01.052015.12.042015.12.11Week 40
2015.12.222015.12.142015.12.14Week 40
Problem
Problem
Problem
Week 42
Week 41
Week 43
Week 41
Week 41
Week 45
Week 43
CANS
VAS Support
CANS
CANS
CANS
CANS
VAS Support
Week 48
CANS
Week 40
Week 46
Week 44
Week 39
Week 39
Week 41
Week 41
Week 39
Week 40
Week 39
Week 42
Week 46
Week 38
CANS
CANS
CANS
VAS Support
NOC Support
VAS Support
CANS
VAS Support
2015.11.30 192015.11.26 192015.11.26 21Week 39

Problem 2016.01.022016.01.022016.01.02Week 39
Problem
2015.11.26 162015.11.26 122015.11.26 12Week 39
Problem
2015.11.27 222015.11.26 132015.11.26 14Week 39
Problem
2015.12.08 092015.12.08 0 2015.12.08 0 Week 39
Problem
2015.12.07 1 2015.12.03 142015.12.03 1 Week 38
Problem
2015.11.25 192015.11.22 212015.11.22 21Week 38
Problem
2015.11.30 152015.11.20 112015.11.20 11Week 38
Problem
2015.11.25 142015.11.17 202015.11.17 22Week 38
Problem 2015.12.142015.12.102015.12.14Week 38
Problem 2016.01.112015.11.162016.01.11Week 37
Problem
2015.11.19 112015.11.15 002015.11.15 00Week 37
X
X
Problem
Problem
2016.01.202015.11.232016.01.15Week 37
2015.12.242015.12.082015.12.08Week 37
Week 47
CANS
CANS
Week 43
CANS
Problem
2015.11.092015.11.062015.11.09Week 36
CANS
Problem
2015.12.08 0 2015.11.29 022015.11.23 18Week 36
Week 37
Week 41
2015.11.052015.11.052015.11.05Week 36
2015.12.16 12:20:57 2015.12.16Week 36
2015.12.182015.12.182015.12.18Week 36
Week 36
CANS
Week 42
Week 42
VAS Support
CANS
X
X
X
X
X
X
X
X
X
X
X
X
Problem
015.12.16 12:20:57 Problem
X
Problem
VAS Suppor
VAS Support
VAS Support
CANS
VAS Support
Problem
2015.11.092015.11.042015.11.04Week 36
Week 37
NOC Suppo
Problem
2015.11.062015.11.052015.11.05Week 36
Week 36
VAS Suppor
Problem
2015.11.042015.11.042015.11.04Week 36
Week 36
VAS Suppor
Problem
2015.11.052015.11.022015.11.05Week 36
Week 36
CANS
Problem
2015.11.022015.11.022015.11.02Week 35
Week 36
VAS Suppor
X
X
Problem
Problem
Week 36
Week 35
Problem
2015.11.052015.10.282015.10.29Week 35
2015.10.312015.10.272015.10.31Week 35
2015.11.30 112015.11.09 132015.11.16 13Week 34
VAS Suppor
VAS Suppor
CANS
Week 40
015.11.13 13:16:56 Problem
2015.11.13 13:16:56 2015.11.13Week 34
Week 37
CANS
Problem
2015.11.062015.10.262015.10.27Week 34
Week 36
CANS
X
X
Problem
Problem
2015.10.232015.10.232015.10.23Week 34
2015.11.162015.10.272015.11.16Week 33
Week 34
Week 38
CANS
VAS Suppor
Problem
2015.11.022015.10.232015.10.29Week 33
Week 36
VAS Suppor
Week 35
CANS
Problem
Week 34
Problem
CANS
VAS Suppor
34
34
34
34
CANS
CANS
VAS Suppor
NOC Suppo
X
X
015.10.14 08:09:17
X
X
Problem
Problem
Problem
Problem
Problem
2015.10.192015.10.192015.10.19Week 33
2015.11.26 172015.11.26 172015.11.26 17Week 33
2016.01.042015.11.272015.11.27Week 33
2015.10.192015.10.132015.10.13Week 33
2015.10.16 10:18:18
Week 33
2015.10.232015.10.212015.10.23Week 33
2015.10.192015.10.142015.10.14Week 33
X
X
Problem
Problem
2015.10.312015.10.112015.10.31Week 32
2016.01.072015.10.162016.01.07Week 32
Week 35
VAS Suppor
Week 45
VAS Support
015.10.12 11:27:05 Problem 2015.10.15 19:15:14

Week 32
X
Week 33
Week 34
VAS Suppor
CANS
Week 39
Week 45
Week
Week
Week
Week
CANS
X
X
Problem
Problem
2015.10.072015.10.05 10:16:00 Week 32

2016.02.102015.10.032016.01.22Week 31
Week 32
Week 50
CANS
NOC Suppo
Week 33
CANS
Problem
2015.10.052015.10.01 17:46:25 Week 31
Week 32
CANS
2015.10.06 12:15:20
Week 32
VAS Suppor
015.09.29 14:32:58 Problem
Week 31
Problem
2015.10.142015.10.132015.10.13Week 31
Week 33
CANS
Problem
2015.10.252015.10.072015.10.08Week 31
Week 34
Billing
Problem
2015.09.282015.09.282015.09.28<=Week30 Week 31
CANS
Problem
2015.10.022015.10.01 11:36:15 <=Week30 Week 31
VAS Suppor
Problem
2015.10.052015.10.01 12:04:24 <=Week30 Week 32
VAS Suppor
Problem
2015.09.292015.09.29 14:04:12 <=Week30 Week 31
CANS
Problem
2015.10.23 1 2015.10.06 1 2015.10.19 1 <=Week30 Week 34
VAS Support
Problem
2015.09.212015.09.212015.09.21<=Week30
Problem
2015.10.162015.10.132015.10.13<=Week30 Week 33
Billing
Problem
2015.09.292015.09.24 13:14:22 <=Week30 Week 31
VAS Suppor
Problem
2015.09.192015.09.182015.09.18<=Week30
Problem
2015.10.062015.09.18 20:00:00 <=Week30 Week 32
Problem
2015.09.192015.09.162015.09.19<=Week30
Problem
2015.10.172015.10.07 13:55:48 <=Week30 Week 33
VAS Suppor
Problem
2015.11.02 152015.11.02 132015.11.02 13<=Week30 Week 36
VAS Support
Problem
2015.09.222015.09.142015.09.22<=Week30
Problem
2015.10.022015.09.13 19:06:00 <=Week30 Week 31
Problem
2015.09.192015.09.122015.09.19<=Week30
<=Week30 CANS
Problem
2015.09.232015.09.112015.09.11<=Week30
<=Week30 VAS Suppor
Problem
2015.09.222015.09.142015.09.14<=Week30
<=Week30 CANS
X
X
Problem
Problem
2015.09.142015.09.102015.09.10<=Week30
2015.09.102015.09.082015.09.09<=Week30
<=Week30 VAS Suppor

<=Week30 Billing
Problem
2015.09.092015.09.092015.09.09<=Week30
<=Week30 VAS Suppor
Problem
2015.09.102015.09.082015.09.10 <=Week3 <=Week3CANS
<=Week30 VAS Suppor
<=Week30 VAS Suppor
VAS Suppor
<=Week30 CANS
<=Week30 VAS Suppor
CANS
Problem
2015.09.082015.09.08 03:15:00 <=Week3 <=Week3CANS
015.09.07 23:09:19 Problem
2015.09.08 13:45:12
<=Week3 <=Week3CANS
015.09.08 03:45:41 Problem
2015.09.21 10:33:31
<=Week3 <=Week3Billing
Problem
2015.10.192015.09.052015.09.15 <=Week3Week 34
CANS
X
X
Problem
Problem
2015.10.192015.09.042015.09.15 <=Week3Week 34 CANS

2015.09.032015.09.032015.10.05 <=Week3 <=Week3VAS Suppor
015.09.06 07:23:39 Problem
2015.09.19 19:55:37
<=Week3 <=Week3VAS Suppor
015.09.06 07:39:29 Problem
2015.09.19 19:39:08
Problem
Problem
Problem
2015.09.042015.09.012015.09.01 <=Week3 <=Week3CANS
Consultatio2015.10.162015.09.15 12:04:58 <=Week3Week 33
Problem
2015.09.012015.08.312015.08.31 <=Week3 <=Week3CANS
X
Problem
015.08.31 10:20:07 Problem
2015.08.282015.08.272015.08.27 <=Week3 <=Week3CANS

2015.09.14 11:15:53
<=Week3 <=Week3CANS
X
X
Consultatio2015.09.082015.09.042015.09.04 <=Week3 <=Week3VAS Suppor

Problem 2015.09.072015.08.252015.08.30 <=Week3 <=Week3VAS Suppor
015.09.01 19:02:32 Consultatio2015.09.22 15:35:34

X
CANS
Problem
015.09.04 07:48:21 Problem
2015.09.072015.09.022015.09.02 <=Week3 <=Week3CANS

2015.09.18 12:13:40
<=Week3 <=Week3CANS
Problem
015.09.02 14:15:37 Problem

2015.09.02 14:15:37 2015.08.20 <=Week3 <=Week3CANS
Problem
Problem
2015.08.182015.08.182015.08.18 <=Week3 <=Week3CANS
Problem
2015.10.022015.08.182015.08.24 <=Week3Week 31
Problem
2015.09.182015.08.24 09:51:10 <=Week3 <=Week3CANS
Problem
2015.08.262015.08.192015.08.26 <=Week3 <=Week3CANS
Problem
Problem
2015.09.112015.08.14 16:00:00 <=Week3 <=Week3VAS Suppor
Problem
Problem
2015.10.062015.10.05 11:20:57 <=Week3Week 32
Problem
X
X
Problem
Problem
2015.10.012015.08.06 12:05:00 <=Week3Week 31 CANS

2015.09.152015.09.03 13:07:50 <=Week3 <=Week3CANS
X
X
X
Problem
Problem
Problem

2015.08.272015.08.072015.08.26 <=Week3 <=Week3CANS
2015.08.182015.08.042015.08.18 <=Week3 <=Week3CANS
Problem
2015.08.182015.07.312015.08.10 <=Week3 <=Week3CANS
Problem
Problem
CANS
VAS Suppor
Problem
Problem
Problem
Problem
Problem
2015.07.312015.07.232015.07.27 <=Week3 <=Week3CANS
Problem
2015.07.272015.07.232015.07.27 <=Week3 <=Week3CANS
X
X
Problem
Problem

2015.09.082015.07.272015.08.24 <=Week3 <=Week3CANS
Problem
Problem
Problem
Consultatio2015.07.272015.07.202015.07.27 <=Week3 <=Week3CANS
X
X
Problem
Problem
2015.07.142015.07.132015.07.13 <=Week3 <=Week3CANS

2015.07.172015.07.132015.07.13 <=Week3 <=Week3CANS
Problem
2015.07.132015.07.092015.07.13 <=Week3 <=Week3CANS
Problem
2015.07.082015.07.082015.07.08 <=Week3 <=Week3CANS
Problem
2015.07.232015.07.072015.07.14 <=Week3 <=Week3CANS
Problem
X
X
X
015.07.24 13:55:39
Consultatio2015.07.102015.07.102015.07.10 <=Week3
Problem 2015.06.302015.06.292015.06.29 <=Week3
Problem 2015.07.072015.06.292015.06.30 <=Week3
Problem 2015.07.24 13:55:39 2015.07.24 <=Week3
<=Week3VAS Suppor
<=Week3CANS
<=Week3CANS
<=Week3VAS Suppor
Problem
2015.07.062015.07.022015.07.02 <=Week3 <=Week3CANS
X
X
Problem
Problem
2015.07.062015.06.242015.06.24 <=Week3 <=Week3CANS

Problem
X
X
Problem
Problem
2015.06.182015.06.172015.06.18 <=Week3 <=Week3CANS

2015.07.012015.06.252015.06.30 <=Week3 <=Week3CANS
Problem
Problem
X
X
Problem
Problem
2015.06.262015.06.182015.06.25 <=Week3 <=Week3CANS

2015.06.122015.06.112015.06.12 <=Week3 <=Week3Billing
Problem
2015.07.072015.06.112015.06.20 <=Week3 <=Week3CANS
X
X
Problem
Problem

2015.06.032015.06.032015.06.03 <=Week3 <=Week3CANS
Problem
Problem
2015.06.022015.06.022015.06.02 <=Week3 <=Week3CANS
Problem
Problem
015.06.08 21:01:10 Consultatio2015.06.08 21:01:10 2015.06.08 <=Week3 <=Week3VAS Suppor
X
X
Problem
Problem

2015.06.032015.06.032015.06.03 <=Week3 <=Week3NOC Suppo
Problem
Problem
Problem
Problem
Problem
2015.06.032015.05.222015.06.03 <=Week3 <=Week3CANS
Problem
2015.05.312015.05.202015.05.31 <=Week3 <=Week3CANS
Problem
Problem
Problem
2015.05.262015.05.192015.05.21 <=Week3 <=Week3CANS
Problem
Problem
Problem
Problem
2015.06.222015.05.212015.06.12 <=Week3 <=Week3CANS
Problem
Problem
Problem
Problem
Problem
2015.07.062015.05.052015.05.19 <=Week3 <=Week3CANS
Problem
Problem
Problem
X
X
Problem 2015.06.302015.04.272015.04.29 <=Week3 <=Week3VAS Suppor

Problem
Problem
Problem
Problem
2015.05.072015.05.062015.05.06 <=Week3 <=Week3CANS
X
X
Problem
Problem
2015.05.082015.05.072015.05.08 <=Week3 <=Week3CANS

2015.06.152015.04.282015.05.15 <=Week3 <=Week3CANS
Problem
2015.05.192015.04.292015.05.19 <=Week3 <=Week3CANS
Problem
X
X
Problem
Problem
2015.04.202015.04.152015.04.20 <=Week3 <=Week3CANS

2015.04.152015.04.122015.04.12 <=Week3 <=Week3CANS
Problem
Problem
Problem
Problem
2015.05.062015.04.092015.04.14 <=Week3 <=Week3CANS
Problem
Problem
2015.08.242015.04.162015.04.16 <=Week3 <=Week3CANS
Problem
2015.05.082015.03.302015.04.02 <=Week3 <=Week3CANS
X
X
Problem 2015.04.102015.03.302015.04.01 <=Week3 <=Week3CANS

Problem
Problem
2015.03.272015.03.262015.03.27 <=Week3 <=Week3CANS
Problem
X
X
X
Problem
Problem
Problem

Problem
Problem
Problem
2015.03.182015.03.132015.03.17 <=Week3 <=Week3CANS
Problem
Problem
X
X
X
Problem
Problem
Problem

Problem
2015.03.172015.03.032015.03.10 <=Week3 <=Week3CANS
X
X
X
X
Problem
Problem
Problem
Problem
2015.03.162015.03.102015.03.10 <=Week3
2015.03.182015.02.272015.02.27 <=Week3
2015.03.162015.02.272015.03.12 <=Week3
2015.02.272015.02.242015.02.24 <=Week3
X
X
Problem
Problem

X
X
X
X
X
Problem
Problem
Problem
Problem
Problem
2015.04.212015.04.212015.04.21 <=Week3
2015.03.182015.02.182015.02.18 <=Week3
2015.02.162015.02.142015.02.14 <=Week3
2015.03.182015.02.162015.02.18 <=Week3
2015.03.182015.02.132015.02.16 <=Week3
<=Week3VAS
<=Week3VAS
<=Week3VAS
<=Week3VAS
<=Week3VAS
Suppor
Suppor
Suppor
Suppor
Suppor
X
X
X
X
Problem
Problem
Problem
Problem
2015.03.192015.03.152015.03.15 <=Week3
2015.03.242015.02.142015.03.23 <=Week3
2015.03.232015.02.142015.03.16 <=Week3
2015.02.182015.02.112015.02.11 <=Week3
<=Week3VAS
<=Week3VAS
<=Week3VAS
<=Week3VAS
Suppor
Suppor
Suppor
Suppor
<=Week3CANS
<=Week3VAS Suppor
<=Week3CANS
<=Week3CANS
Problem
015.04.16 11:35:37 Problem
2015.04.16 11:35:37 2015.04.16 <=Week3 <=Week3VAS Suppor
Problem
Problem
Problem
Problem
Problem
2015.02.032015.02.032015.02.03 <=Week3 <=Week3CANS
Problem
Problem
X
X
Problem
Problem

X
X
Problem
Problem

Problem
X
X
Problem
Problem

2015.01.122015.01.122015.01.12 <=Week3 <=Week3CANS
Problem
Problem
2015.04.092015.02.112015.02.11 <=Week3 <=Week3CANS
Problem
Problem
Month
Date
Time
Jun-16 2016.06.16
Jun-16 2016.06.15
Jun-16 2016.06.13
Jun-16 2016.06.13
Jun-16 2016.06.08
Jun-16 2016.06.07
Jun-16 2016.06.06
Jun-16 2016.06.02
Jun-16 2016.06.02
Jun-16 2016.06.02
Jun-16 2016.06.02
Jun-16 2016.06.02
May-16 2016.05.31
May-16 2016.05.31
May-16 2016.05.31
May-16 2016.05.31
May-16 2016.05.27
May-16 2016.05.26
May-16 2016.05.26
May-16 2016.05.26
May-16 2016.05.25
May-16 2016.05.24
May-16 2016.05.24
May-16 2016.05.21
May-16 2016.05.21
May-16 2016.05.21
May-16 2016.05.17
May-16 2016.05.16
May-16 2016.05.12
May-16 2016.05.11
May-16 2016.05.11
May-16 2016.05.10
May-16 2016.05.09
May-16 2016.05.08
May-16 2016.05.06
May-16 2016.05.06
May-16 2016.05.05
May-16 2016.05.05
May-16 2016.05.05
Apr-16 2016.04.28
Apr-16 2016.04.28
Apr-16 2016.04.28
Apr-16 2016.04.28
Apr-16 2016.04.27
12:19:00
11:13:05
18:42:26
8:19:44
11:02:30
11:04:17
16:10:41
12:41:23
12:21:17
11:16:01
4:52:57
4:49:34
15:30:21
12:48:20
11:11:55
11:10:11
15:17:08
16:48:38
15:32:43
12:00:00
6:18:05
11:56:06
8:47:56
18:19:15
18:15:42
8:36:48
8:53:20
20:43:00
16:50:25
8:43:44
8:39:08
12:54:52
12:05:35
9:14:49
15:26:55
9:35:11
19:26:48
10:05:24
9:57:52
19:13:18
17:39:37
15:09:07
12:58:30
10:12:53
Apr-16 2016.04.26
Apr-16 2016.04.25
Apr-16 2016.04.23
Apr-16 2016.04.23
Apr-16 2016.04.23
Apr-16 2016.04.22
Apr-16 2016.04.21
Apr-16 2016.04.21
Apr-16 2016.04.19
Apr-16 2016.04.19
Apr-16 2016.04.18
Apr-16 2016.04.12
Apr-16 2016.04.11
Apr-16 2016.04.07
Apr-16 2016.04.05
Apr-16 2016.04.01
Mar-16 2016.03.30
Mar-16 2016.03.18
Mar-16 2016.03.18
Mar-16 2016.03.17
Mar-16 2016.03.14
Mar-16 2016.03.14
Mar-16 2016.03.14
Mar-16 2016.03.10
Mar-16 2016.03.09
Mar-16 2016.03.07
Mar-16 2016.03.03
Mar-16 2016.03.03
Mar-16 2016.03.02
Mar-16 2016.03.02
Mar-16 2016.03.01
Feb-16 2016.02.26
Feb-16 2016.02.25
Feb-16 2016.02.25
Feb-16 2016.02.24
Feb-16 2016.02.24
Feb-16 2016.02.19
Feb-16 2016.02.18
Feb-16 2016.02.18
Feb-16 2016.02.18
Feb-16 2016.02.17
Feb-16 2016.02.16
Feb-16 2016.02.15
Feb-16 2016.02.12
Feb-16 2016.02.12
11:47:05
15:27:50
17:17:13
17:05:46
11:52:00
3:59:04
12:12:00
12:17:38
17:35:17
13:06:25
17:47:41
8:58:53
17:11:51
10:58:08
11:24:38
14:56:38
15:31:55
17:57:08
16:38:40
17:17:38
17:00:22
17:30:02
8:59:55
8:58:59
16:35:11
8:46:23
9:15:52
9:02:54
11:04:58
9:10:33
16:42:40
16:06:46
0:47:37
0:30:49
11:50:48
11:25:15
11:11:59
20:45:11
15:36:28
11:31:30
9:12:58
17:03:05
15:33:22
14:40:16
6:58:10
Feb-16 2016.02.11
Feb-16 2016.02.10
Feb-16 2016.02.08
Feb-16 2016.02.08
Feb-16 2016.02.05
Feb-16 2016.02.02
Feb-16 2016.02.02
Feb-16 2016.02.02
Feb-16 2016.02.01
Jan-16 2016.01.31
Jan-16 2016.01.29
Jan-16 2016.01.28
Jan-16 2016.01.21
Jan-16 2016.01.21
Jan-16 2016.01.20
Jan-16 2016.01.18
Jan-16 2016.01.15
Jan-16 2016.01.13
Jan-16 2016.01.13
Jan-16 2016.01.13
Jan-16 2016.01.13
Jan-16 2016.01.13
Jan-16 2016.01.12
Jan-16 2016.01.11
Jan-16 2016.01.11
Jan-16 2016.01.11
Jan-16 2016.01.10
Jan-16 2016.01.08
Jan-16 2016.01.07
Jan-16 2016.01.07
Dec-15 2015.12.29
Dec-15 2015.12.23
Dec-15 2015.12.18
Dec-15 2015.12.18
Dec-15 2015.12.16
Dec-15 2015.12.16
Dec-15 2015.12.16
Dec-15 2015.12.16
Dec-15 2015.12.15
Dec-15 2015.12.11
Dec-15 2015.12.11
Dec-15 2015.12.10
Dec-15 2015.12.10
Dec-15 2015.12.09
Dec-15 2015.12.09
17:27:30
12:00:24
19:04:02
11:16:25
14:40:57
12:56:05
12:43:42
9:17:40
8:57:27
21:35:56
16:46:42
11:53:32
16:05:23
12:55:59
23:02:51
10:12:18
15:44:37
12:26:54
12:25:13
12:07:24
11:23:48
9:17:32
17:02:42
16:27:45
16:23:10
10:16:00
18:15:30
15:45:46
14:55:53
9:22:23
9:09:27
16:36:00
11:36:43
9:09:48
18:31:08
14:11:25
10:32:28
8:55:26
11:48:00
12:19:22
2:31:26
15:16:24
4:50:13
19:44:16
9:18:54
Dec-15 2015.12.08
Dec-15 2015.12.08
Dec-15 2015.12.07
Dec-15 2015.12.05
Dec-15 2015.12.04
Dec-15 2015.12.03
Dec-15 2015.12.02
Nov-15 2015.11.27
Nov-15 2015.11.26
Nov-15 2015.11.26
Nov-15 2015.11.25
Nov-15 2015.11.25
Nov-15 2015.11.25
Nov-15 2015.11.24
Nov-15 2015.11.22
Nov-15 2015.11.21
Nov-15 2015.11.17
Nov-15 2015.11.17
Nov-15 2015.11.17
Nov-15 2015.11.15
Nov-15 2015.11.14
Nov-15 2015.11.12
Nov-15 2015.11.12
17:28:01
16:23:10
10:45:44
13:52:22
15:56:00
9:36:14
14:32:27
8:13:22
19:05:00
17:52:24
19:54:37
12:58:33
8:30:35
21:23:01
9:13:55
11:50:22
16:01:58
15:23:07
10:11:14
2:08:22
22:51:12
16:27:57
16:25:13
Nov-15 2015.11.05 21:16:59

Nov-15 2015.11.05 16:49:10
Nov-15 2015.11.05 13:05:00
Nov-15 2015.11.04 12:25:46
Nov-15 2015.11.04 10:26:04
Nov-15 2015.11.03 17:33:35
Nov-15 2015.11.03 11:28:26
Nov-15 2015.11.03
2:42:37
Nov-15 2015.11.02 17:22:37

Oct-15 2015.10.28 12:51:04
Oct-15 2015.10.28 10:06:00
Oct-15 2015.10.26 2:52:08
Oct-15 2015.10.23 15:44:45
Oct-15 2015.10.22
8:05:28
Oct-15 2015.10.21 17:50:54

Oct-15 2015.10.19 11:21:10
Oct-15 2015.10.16 16:46:53
Oct-15 2015.10.16 14:17:51
Oct-15 2015.10.16
9:04:54
Oct-15 2015.10.15
Oct-15 2015.10.14
Oct-15 2015.10.13
Oct-15 2015.10.13
Oct-15 2015.10.13
Oct-15 2015.10.12
Oct-15 2015.10.12
18:43:48
12:30:30
17:01:01
12:57:29
0:01:15
11:24:17
8:42:20
Oct-15 2015.10.11 1:33:01

Oct-15 2015.10.07 21:04:25
Oct-15 2015.10.06 10:58:42
Oct-15 2015.10.05 12:53:09
Oct-15 2015.10.05 10:10:27
Oct-15 2015.10.02 12:00:00
Oct-15 2015.10.01 16:33:17

Oct-15 2015.10.01 13:11:49
Sep-15 2015.09.29 11:29:09
Sep-15 2015.09.28 11:16:08
Sep-15 2015.09.28
8:56:20
Sep-15 2015.09.25 18:55:06
Sep-15 2015.09.25 11:04:58
Sep-15 2015.09.24 13:44:25

Sep-15 2015.09.25 14:27:32
Sep-15 2015.09.21 18:33:13
Sep-15 2015.09.21
8:09:27
Sep-15 2015.09.18 12:38:03

Sep-15 2015.09.18
9:31:40
Sep-15 2015.09.18
5:03:00
Sep-15 2015.09.18
3:07:42
Sep-15 2015.09.16 17:37:44

Sep-15 2015.09.15 15:24:58
Sep-15 2015.09.15 13:40:07
Sep-15 2015.09.12 20:41:08

Sep-15 2015.09.12 19:26:36
Sep-15 2015.09.11 11:22:17
Sep-15 2015.09.11 10:54:09
Sep-15 2015.09.10 20:32:29
Sep-15 2015.09.10 14:42:58

Sep-15 2015.09.08 17:05:42
Sep-15 2015.09.08 10:02:07

Sep-15 2015.09.08
8:52:13
Sep-15 2015.09.08
0:05:52
Sep-15 2015.09.07 22:28:46
Sep-15 2015.09.04 11:00:41

Sep-15 2015.09.03 16:10:51
Sep-15 2015.09.03 16:06:02
Sep-15 2015.09.03 11:55:11
Sep-15 2015.09.03 11:55:10
Sep-15 2015.09.02 14:51:53
Sep-15 2015.09.01 16:14:38
Sep-15 2015.09.01 16:05:02

Sep-15 2015.09.01 11:40:00
Aug-15 2015.08.31 16:18:43

Aug-15 2015.08.31 10:00:00
Aug-15 2015.08.27 17:38:43
Aug-15 2015.08.27 15:20:07
Aug-15 2015.08.25 19:48:46
Aug-15 2015.08.24 15:30:11
Aug-15 2015.08.21 19:24:55
Aug-15 2015.08.21 11:55:27
Aug-15 2015.08.21 10:41:38
Aug-15 2015.08.20 12:54:46

Aug-15 2015.08.20 11:37:51
Aug-15 2015.08.20
8:28:38
Aug-15 2015.08.18 16:02:06
Aug-15 2015.08.18 12:36:04

Aug-15 2015.08.18 12:08:38
Aug-15 2015.08.18
9:38:35
Aug-15 2015.08.17 23:50:53

Aug-15 2015.08.14 10:39:10
Aug-15 2015.08.14 10:01:28
Aug-15 2015.08.13 11:35:34

Aug-15 2015.08.05 12:38:25
Aug-15 2015.08.05 11:30:32
Aug-15 2015.08.04 16:56:47
Aug-15 2015.08.04 15:35:09
Aug-15 2015.08.04 13:08:55
Aug-15 2015.08.03 15:50:05
Jul-15 2015.07.31 12:55:02

Jul-15 2015.07.31 11:45:41
Jul-15 2015.07.30 15:20:05
Jul-15 2015.07.30 15:13:12
Jul-15 2015.07.28 17:25:11

Jul-15 2015.07.28 15:42:51
Jul-15 2015.07.28 15:32:57
Jul-15 2015.07.27 11:32:36
Jul-15 2015.07.23
9:26:01
Jul-15 2015.07.23
9:21:41
Jul-15 2015.07.21 15:09:09

Jul-15 2015.07.20 21:27:23
Jul-15 2015.07.20 13:17:46
Jul-15 2015.07.20 13:14:14
Jul-15 2015.07.15 22:39:00
Jul-15 2015.07.15 14:18:17
Jul-15 2015.07.13 21:31:26

Jul-15 2015.07.13 2:26:26
Jul-15 2015.07.09 10:23:21

Jul-15 2015.07.08
0:47:43
Jul-15 2015.07.07 15:39:08

Jul-15 2015.07.03 11:54:22
Jul-15 2015.07.03
Jun-15 2015.06.29
Jun-15 2015.06.29
Jun-15 2015.06.29
10:09:02
21:00:00
18:48:07
11:35:45
Jun-15 2015.06.25 14:46:56
Jun-15 2015.06.24 10:37:38
Jun-15 2015.06.23 13:16:45

Jun-15 2015.06.23 10:17:00
Jun-15 2015.06.18 14:47:11
Jun-15 2015.06.16 20:36:31

Jun-15 2015.06.16 10:32:24
Jun-15 2015.06.15 12:25:26
Jun-15 2015.06.12 17:13:57

Jun-15 2015.06.11 12:27:52
Jun-15 2015.06.11 10:40:00
Jun-15 2015.06.11 10:59:23
Jun-15 2015.06.09 9:30:00
Jun-15 2015.06.03 13:36:45
Jun-15 2015.06.02 15:13:36
Jun-15 2015.06.02
8:50:30
Jun-15 2015.06.01 10:22:03

Jun-15 2015.06.01 10:42:20
May-15 2015.05.28 11:33:47
May-15 2015.05.26 12:26:07

May-15 2015.05.22 16:52:00
May-15 2015.05.22 14:36:31
May-15 2015.05.22 11:37:25
May-15 2015.05.21 14:54:50
May-15 2015.05.21 10:26:45
May-15 2015.05.21
8:22:00
May-15 2015.05.20 12:03:19

May-15 2015.05.20
9:19:28
May-15 2015.05.19
9:12:19
May-15 2015.05.18 16:59:57
May-15 2015.05.18 15:03:27
May-15 2015.05.15 13:05:40

May-15 2015.05.14
9:02:04
May-15 2015.05.08 14:57:09

May-15 2015.05.07 11:51:50
May-15 2015.05.06 12:52:28
May-15 2015.05.05 17:26:35
May-15 2015.05.05 17:02:06
May-15 2015.05.04 16:31:14

May-15 2015.05.04 10:04:36
Apr-15 2015.04.30 19:18:18
Apr-15 2015.04.30 18:55:35
Apr-15 2015.04.29 10:35:37

Apr-15 2015.04.28 12:19:04
Apr-15 2015.04.27 15:54:24
Apr-15 2015.04.27 12:14:56
Apr-15 2015.04.24 12:36:40
Apr-15 2015.04.23 15:43:42

Apr-15 2015.04.23 15:39:38
Apr-15 2015.04.23 16:00:00
Apr-15 2015.04.23 12:35:42
Apr-15 2015.04.23 8:49:02

Apr-15 2015.04.22 16:58:36
Apr-15 2015.04.21 12:53:14
Apr-15 2015.04.18 15:12:06
Apr-15 2015.04.14 8:36:42

Apr-15 2015.04.12 11:27:26
Apr-15 2015.04.07 12:33:51
Apr-15 2015.04.06 15:39:00
Apr-15 2015.04.05 20:05:00

Apr-15 2015.04.01 15:34:17
Mar-15 2015.03.31 11:32:49

Mar-15 2015.03.31 11:23:56
Mar-15 2015.03.30 13:54:18

Mar-15 2015.03.30 13:21:58
Mar-15 2015.03.26 12:13:48
Mar-15 2015.03.26 12:02:00
Mar-15 2015.03.25 16:36:35
Mar-15 2015.03.23 14:32:17
Mar-15 2015.03.20 11:07:27
Mar-15 2015.03.20 9:30:55

Mar-15 2015.03.19 15:18:19
Mar-15 2015.03.17 11:01:01
Mar-15 2015.03.14 19:10:00
Mar-15 2015.03.14 21:28:24

Mar-15 2015.03.12 15:16:56
Mar-15 2015.03.12 10:50:03

Mar-15 2015.03.11
9:39:56
Mar-15 2015.03.10 15:33:35

Mar-15 2015.03.09 10:37:27
Mar-15 2015.03.05 11:15:31
Mar-15 2015.03.02 16:42:03
Feb-15 2015.02.26 11:56:47
Feb-15 2015.02.25 16:51:18

Feb-15 2015.02.25 9:54:53
Feb-15 2015.02.24 15:02:18
Feb-15 2015.02.24 8:55:06
Feb-15 2015.02.23 15:02:08
Feb-15 2015.02.20 12:00:16
Feb-15 2015.02.19
Feb-15 2015.02.16
Feb-15 2015.02.14
Feb-15 2015.02.13
Feb-15 2015.02.13
12:42:07
16:56:07
18:39:00
16:45:41
16:42:55
Feb-15 2015.02.13
Feb-15 2015.02.12
Feb-15 2015.02.12
Feb-15 2015.02.11
10:14:54
16:36:35
12:17:52
13:18:00
Feb-15 2015.02.11 11:48:46

Feb-15 2015.02.06 16:43:51
Feb-15 2015.02.06
1:20:00
Feb-15 2015.02.03 14:45:05

Feb-15 2015.02.02 10:04:14
Jan-15 2015.01.31 18:39:18

Jan-15 2015.01.30 10:22:21
Jan-15 2015.01.29 14:28:52

Jan-15 2015.01.28 10:37:43
Jan-15 2015.01.23
9:56:32
Jan-15 2015.01.22 17:24:38

Jan-15 2015.01.22 15:53:01
Jan-15 2015.01.20 8:52:22
Jan-15 2015.01.14 16:17:39
Jan-15 2015.01.13 15:55:22
Jan-15 2015.01.12 12:11:59

Jan-15 2015.01.12 11:15:58
Jan-15 2015.01.09 19:00:32
Jan-15 2015.01.08 13:13:22
Jan-15 2015.01.06 17:23:20
Jan-15 2015.01.04
1:10:00
Jan-15 2015.01.04
3:20:53
CSR Number
Slogan
Creation Date
2937266 SSR slot FT2016.02.16

2942719 SGSN REPO2016.02.25
2942722 ENIQ memor
2016.02.25
2942722 ENIQ memor
2016.02.25
2947459 LTE CGI In 2016.03.03
2951819 HSS integra2016.03.10
2965568 SDP9B High2016.04.01
2968936 GUCP AI Pat
2016.04.07
2968936 GUCP AI Pat
2016.04.07
2968936 GUCP AI Pat
2016.04.07
2968936 GUCP AI Pat
2016.04.07
2971180 RadiusRecv2016.04.11
2971180 RadiusRecv2016.04.11
2971596 VS1B DB Ou
2016.04.12
2971596 VS1B DB Ou
2016.04.12
2975753 BSCS Backl2016.04.18
2975753 BSCS Backl2016.04.18
2976382 Bonus Cred2016.04.19
2976382 Bonus Cred2016.04.19
2976628 Router Fir 2016.04.19
2978033 AIR04 faili 2016.04.21
2978033 AIR04 faili 2016.04.21
2978135 AIR links t 2016.04.21
2978584 Failing to 2016.04.22
2979433 Recharge is2016.04.23
2979505 RCA Servic2016.04.23
2979505 RCA Servic2016.04.23
2979505 RCA Servic2016.04.23
2979505 RCA Servic2016.04.23
2979508 Two compon
2016.04.23
2979508 Two compon
2016.04.23
2980185 Intermitten2016.04.25
2980185 Intermitten2016.04.25
2980899 Corruption 2016.04.26
2980899 Corruption 2016.04.26
2980899 Corruption 2016.04.26
2981667 0324MU inac
2016.04.27
2982695 MSC reject 2016.04.28
2982695 MSC reject 2016.04.28
2982780 Hardware F2016.04.28
2982780 Hardware F2016.04.28
2982780 Hardware F2016.04.28
2982876 High Gy Di 2016.04.28
2982876 High Gy Di 2016.04.28
Node
Severity
Econet coment
17:03IPOS SSR 8Medium Satisfied, CSR Closed

00:30SUN OSS-RMedium
00:47SUN OSS-RHigh
00:47SUN OSS-RHigh
09:15SUN Multi M
Medium Satisfied, CSR closed
08:58TSP HSS/SLHigh
14:56SUN SDP 5.Medium Satisfied, C
10:58WPP SGSN-High
10:58WPP SGSN-High
10:58WPP SGSN-High
10:58JUNOS EPGHigh
17:11JUNOS EPGMedium CSR Re-opene
17:11JUNOS EPGMedium CSR Re-opene
08:58SUN VS 4.0High
08:58SUN VS 4.0High
17:47SUN Multi M
Medium
17:47SUN Multi M
Medium Open, analysis phase
13:06SUN SDP 5.Low
Satisfied, C
13:06SUN SDP 5.Low
17:35IPOS SSR 8High
12:17SUN AIR 4.High
Satisfied, C
12:17SUN AIR 4.High
Open, analys
12:12SUN AIR 4.High
03:59SUN VS 4.0Medium Satisfied, CSR Closed
11:52SUN SDP 5.EmergencySatisfied, CSR Closed
17:05SUN SDP 5.Medium Open, analys
17:17SUN SDP 5.High
Satisfied, C
17:17SUN SDP 5.High
Open, analys
15:27SUN SDP 5.High
Satisfied, C
15:27SUN SDP 5.High
Satisfied, C
11:47SUN Multi M
High
11:47SUN Multi M
High
11:47SUN Multi M
High
10:12RBS 6601 Medium Satisfied, C
12:58AXE MSC Se
High
Open, analys
12:58AXE MSC Se
High
Open, analys
15:09IPOS SSR 8Medium Open, analysis phase
15:09IPOS SSR 8Medium Open, analysis phase
15:09IPOS SSR 8High
17:39TSP CCN 5.High
17:39TSP CCN 5.High
2982876 High Gy Di 2016.04.28

2982876 High Gy Di 2016.04.28
2982902 CGI not pre2016.04.28
2982902 CGI not pre2016.04.28
2982902 CGI not pre2016.04.28
2982902 CGI not pre2016.04.28
2986547 HSS STATS 2016.05.05
2986549 SIU Heartbe
2016.05.05
2986549 SIU Heartbe
2016.05.05
2987015 Failure to 2016.05.05
2987293 Silent Calls2016.05.06
2987442 Failing to 2016.05.06
2987962 Link to RP 2016.05.08
2987962 Link to RP 2016.05.08
2987962 Link to RP 2016.05.08
2988428 RCA: NWIE-2016.05.09
2988428 RCA: NWIE-2016.05.09
2988428 RCA: NWIE-2016.05.09
2989277 RNO FETCH2016.05.10
2989277 RNO FETCH2016.05.10
2989277 RNO FETCH2016.05.10
2989887 AIR03 Disk2016.05.11
2989889 AIR05 Disk2016.05.11
2991149 OCC3A Diam
2016.05.12
2991149 OCC3A Diam
2016.05.12
2992969 Call Failur 2016.05.16
2993357 RCA For CS2016.05.17
2993357 RCA For CS2016.05.17
2996421 OCC2a Diam
2016.05.21
2996442 OCC2B SER2016.05.21
2996474 OCC3B SER2016.05.21
2997788 OCC1B Diam
2016.05.24
2997959 VS StorEdg2016.05.24
2998548 ERC:Attach2016.05.25
2999698 Subscriber 2016.05.26
2999845 Subscribers2016.05.26
2999888 Missing OC2016.05.26
3000495 RCA: Subsc2016.05.27
3002046 Hardware f2016.05.31
3002047 ENIQ alarm2016.05.31
3002186 Power On Di
2016.05.31
3002303 Intermitten2016.05.31
3003431 OCC1a GUI2016.06.02
f
3003431 OCC1a GUI2016.06.02
f
3003432 Cluster is 2016.06.02
17:39TSP CCN 5.High

17:39TSP CCN 5.High
19:13TSP CCN 5.Medium Open, analysis phase
19:13TSP CCN 5.High
Open, analys
19:13TSP CCN 5.High
Open, analys
19:13TSP CCN 5.High
09:57SUN OSS-RMedium Satisfied, CSR closed
19:26AXE BSC GHigh
Satisfied, C
09:35AXE BSC GEmergencySatisfied, C
15:26AXE BSC GHigh
09:14Extreme B Low
09:14Extreme B Low
09:14Extreme B Low
12:05AXE BSC GMedium Satisfied, CSR closed
12:05AXE BSC GMedium Satisfied, C
12:05AXE BSC GMedium Satisfied, C
12:54AXE BSC GHigh
Open, analys
12:54AXE BSC GHigh
12:54AXE BSC GHigh
Open, analys
08:39SUN AIR 4.High
Open, Analy
08:43SUN AIR 4.High
Open, Analy
16:50Linux OCC High
16:50Linux OCC High
20:43AXE MSC Se
EmergencySatisfied, CSR closed
08:53CPP M-MGwHigh
08:53CPP M-MGwHigh
08:36Linux OCC High
18:15Linux OCC Medium Open, analys
18:19Linux OCC Medium Open, analys
08:47Linux OCC High
11:56SUN VS 4.0High
06:18WPP SGSN-Emergency
12:00AXE BSC GEmergencySatisfied, CSR closed
15:32AXE BSC GHigh
16:48Linux OCC Low
15:17AXE BSC GMedium Open, analysis phase
11:10IPOS SSR 8High
11:11SUN ENIQ SMedium Open, analysis phase
12:48IPOS SSR 8High
15:30WPP SGSN-Medium Open, Analysis phase
04:49Linux OCC Low
04:49Linux OCC Low
04:52Linux OCC Medium Open, analysis phase
3003432 Cluster is 2016.06.02

3003744 License Fea2016.06.02
3003751 OCC2a diame
2016.06.02
3003783 Some links2016.06.02
3005748 Sigtran Int 2016.06.06
3006328 High INAP l2016.06.07
3007158 CCN04 not 2016.06.08
3009625 Failing to 2016.06.13
3010142 Switch Stat2016.06.13
3011353 Session utli2016.06.15
3012211 CIP diamete
2016.06.16
04:52Linux OCC Medium

11:16SUN SDP 5.High
12:21Linux OCC Medium
12:41SUN SDP 5.Medium
16:10SUN SDP 5.High
11:04SUN SDP 5.High
11:02TSP CCN 5.Medium
08:19SUN AIR 4.Medium
18:42Extreme B High
11:13JUNOS Juni High
12:19TSP CCN 5.High

Open, analysis

Open, analys
Challenges / Details
Reason for opening CSR
tisfied, CSR Closed
Proprietory information requir
tisfied, CSR closed
Skills gap
tisfied, CSR closed

tisfied, CSR Closed
Incomplete integration
Hardware replaceme
Hardware failure
pen, analysis phase
Lack of documentation
pen, analysis phase
Precaution
pen, analysis phase
Consultation
pen, analysis phase
Consultation
Re-opened pending remSLA time management
Re-opened pending remSLA time management
tisfied, CSR Closed
Skills gap
pen, analysis phase
Skills gap
pen, analysis phase

Satisfied, CSR clos Opened on behalf of bill
pen, analysis phase
Consultation, Request from Data warehouse
Consultation
isfied, CSR Closed
Satisfied, CSR clos Skills gap
Hardware issue
Hardware failure
tisfied, CSR Closed
SLA time management
tisfied, CSR Closed
Skills Gap
tisfied, CSR Closed
SLA time management
Hardware case open
Root cause analysis
Hardware case open
Root cause analysis
Hardware case open
Root cause analysis
Hardware case open
Root cause analysis
Instructed by Eric Post remedy error
Instructed by Eric Post remedy error
Re-ccuring challen Post remedy error
Re-ccuring challen Post remedy error
tisfied, CSR closed

pen, analysis phase
No credentials to No Credentials to login
Internal check onlyInadequate documentat
Internal check onlyDocumented remedy not
pen, analysis phase
Hardware fault
pen, analysis phase
Hardware fault
pen, analysis phase
Hardware fault
tisfied, CSR closed
Skills gap
pen, analysis phase
Skills gap
pen, analysis phase

Skills gap
pen, analysis phase
Skills gap
pen, analysis phase
N/A
Open, Analysis phaN/A
Open, Analysis phaN/A
pen, analysis phase
tisfied, CSR closed
Satisfied, CSR clos Time to resolve had lap

Satisfied, CSR clos Follow up CSR
tisfied, CSR closed
Time to resolve had lap
pen, analysis phase
Hardware fault
pen, analysis phase
Hardware fault
pen, analysis phase
Hardware fault
tisfied, CSR closed
Hardware fault
Satisfied, CSR clos Hardware fault
Satisfied, CSR clos Hardware fault
Solution provided Inadequate documentat
tisfied, CSR closed
Inadequate documentat
Solution provided Inadequate documentat
Open, Analysis phaHardware fault
Open, Analysis phaHardware fault
tisfied, CSR closed
Skills gap
tisfied, CSR closed
Skills gap
tisfied, CSR closed
Reducing risk of losses
pen, analysis phase
Follow up CSR
pen, analysis phase
Follow up CSR
tisfied, CSR closed
Skills gap
Contractual issues Skills gap
Contractual issues Skills gap
tisfied, CSR closed
Skills gap
pen, analysis phase
Hardware fault
tisfied, CSR closed
pen,
pen,
pen,
pen,
pen,
pen,
pen,
pen,
pen,
analysis phase
analysis phase
analysis phase
analysis phase
analysis phase
Analysis phase
analysis phase
analysis phase
analysis phase
Inadequate documentat
Skills gap
Follow up CSR
Hardware fault
Skills gap
Hardware fault
Inadequate tools
Skills gap
Skills gap
Skills gap
pen, analysis phase

tisfied, CSR closed
pen, analysis phase
tisfied, CSR closed
tisfied, CSR closed
tisfied, CSR closed
Hardware fault
tisfied, CSR closed
pen, analysis phase
Skills gap
Skills gap
Skills gap
Risk management
Skills gap
Skills gap
Hardware fault
Skills gap
System mulfunction
Challenge resolved, mon

Downstreamnode fault
pen, analysis phase
Skills gap
Availability of documentation
Documentation checked
No
No
No documentation
Yes
Yes
No
No
No
No
No
No documentation
No documentation
Yes
Yes
Unclear documentation
Yes
Request from Data warehouse
No
Yes
N/A
Yes
No
No
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
Yes
Yes
N/A
N/A
N/A
Yes
Yes
N/A
Yes
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
Documented remedy not workin
N/A
N/A
N/A
Yes
Yes
N/A
N/A
N/A
N/A
N/A
N/A
Yes
Yes
Yes
No
No
No
Yes
Yes
Yes
Yes
Yes
Yes
N/A
N/A
Yes
Yes
Time had lapsed

Fault related to CSR 0002987015
No documentation
No documentation
No documentation
Inadequate information on logs
Solution provided within docume
N/A
N/A
N/A
No relevant documentation
N/A
N/A
Yes
Yes
Yes
Yes
N/A
N/A
N/A
New
New
New
New
N/A
Nodes
Nodes
Nodes
Nodes
No
No
No
No
Yes
No
N/A
Yes
Yes
Yes
New Nodes
N/A
New Nodes
New Nodes
New Nodes
Yes
No
No
No
Yes
Yes
New Nodes
New Nodes
New Nodes
Resolved internaly
N/A
N/A
No
No
System installation challenge

N/A
No
Further analysis post incident
Handler/Respondent
Update Date
Peter Muroza
Isaac Banda
Isaac Banda
Isaac Banda
Livison Maheya
Venice Muzorori
Caxton Tawonezvi
Liberty Mutauranwa
Liberty Mutauranwa
Liberty Mutauranwa
Liberty Mutauranwa
Wadzanai Gopo
Wadzanai Gopo
Caxton Tawonezvi
Caxton Tawonezvi
Livison Maheya
Livison Maheya
Caxton Tawonezvi
Caxton Tawonezvi
Wadzanai Gopo
Caxton Tawonezvi
Caxton Tawonezvi
Caxton Tawonezvi
Tonderai Tagwirei
Tonderai Tagwirei
Tonderai Tagwirei
Tonderai Tagwirei
Tonderai Tagwirei
Tonderai Tagwirei
Tonderai Tagwirei
Tonderai Tagwirei
Tonderai Tagwirei
Tonderai Tagwirei
Livison Maheya
Livison Maheya
Livison Maheya
Fungirayiini Mushaninga
Venice Muzorori
Venice Muzorori
Liberty Mutauranwa
Liberty Mutauranwa
Liberty Mutauranwa
Caxton Tawonezvi
Caxton Tawonezvi
2016.04.20
2016.05.05
2016.05.31
2016.05.05
2016.05.26
2016.04.15
2016.04.18
2016.05.27
2016.05.11
2016.05.03
2016.04.26
2016.04.27
2016.04.27
2016.04.28
2016.04.27
2016.04.29
2016.04.22
2016.05.10
2016.04.21
2016.04.23
2016.05.05
2016.04.22
2016.04.25
2016.04.25
2016.04.24
2016.05.16
2016.05.05
2016.04.29
2016.04.24
2016.04.27
2016.04.24
2016.04.27
2016.04.25
2016.05.03
2016.05.03
2016.04.26
2016.04.29
2016.05.05
2016.04.29
2016.05.18
2016.05.11
2016.05.03
2016.06.01
2016.05.16
17:18:17
13:15:48
12:37:34
08:44:36
13:55:35
20:18:35
03:51:30
19:02:50
08:36:32
15:24:19
14:57:01
11:17:03
08:41:15
21:15:30
01:25:11
18:35:47
18:56:53
19:51:18
15:46:51
13:05:24
11:15:37
11:20:06
13:55:33
12:50:19
23:25:07
15:12:40
07:04:05
09:34:23
23:20:57
10:35:56
13:07:00
10:20:47
15:34:02
15:35:52
15:35:52
16:56:46
13:15:48
13:50:40
19:03:49
11:45:59
14:52:07
12:59:11
18:15:43
15:35:22
Caxton Tawonezvi
Caxton Tawonezvi
Kabelo Ramoshaba
Kabelo Ramoshaba
Kabelo Ramoshaba
Kabelo Ramoshaba
Isaac Banda
Isaac Banda
Isaac Banda
Tongai Mutengwa
Tongai Mutengwa
Odias Gunha
Wadzanai Gopo
Wadzanai Gopo
Wadzanai Gopo
Tongai Mutengwa
Tongai Mutengwa
Tongai Mutengwa
Precious Makwamaya
Precious Makwamaya
Precious Makwamaya
Caxton Tawonezvi
Caxton Tawonezvi
Caxton Tawonezvi
Caxton Tawonezvi
Gerald Makurira
Justin Guzha
Justin Guzha
Tonderai Tagwirei
Tonderai Tagwirei
Tonderai Tagwirei
Caxton Tawonezvi
Caxton Tawonezvi
Arnold Takuva
Tongai Mutengwa
Kabelo Ramoshaba
Caxton Tawonezvi
Tongai Mutengwa
Peter Muroza
Isaac Banda
Peter Muroza
Wadzanai Gopo
Peter Muroza
Peter Muroza/Tighten Mutekede
Peter Muroza
2016.05.12
2016.04.30
2016.06.01
2016.05.17
2016.05.11
2016.05.02
2016.05.12
2016.05.13
2016.05.12
2016.05.11
2016.05.06
2016.05.09
2016.05.30
2016.05.17
2016.05.12
2016.05.30
2016.05.18
2016.05.10
2016.05.18
2016.05.18
2016.05.13
2016.05.11
2016.05.11
2016.05.16
2016.05.12
2016.05.17
2016.05.19
2016.05.17
2016.05.21
2016.05.24
2016.05.23
2016.05.26
2016.05.31
2016.05.29
2016.05.27
2016.06.01
2016.05.28
2016.06.02
2016.06.01
2016.05.31
2016.05.31
2016.05.31
2016.06.07
2016.06.02
2016.06.16
12:43:51
01:57:12
16:59:11
14:37:05
11:14:41
15:16:52
13:45:39
18:33:44
10:35:18
18:21:02
18:06:53
10:35:15
18:14:19
15:28:32
09:37:17
23:57:06
10:49:23
18:57:44
09:26:28
09:26:28
11:53:57
17:14:16
17:13:00
15:15:25
18:01:24
11:35:29
14:00:54
12:31:00
09:55:16
01:00:10
22:52:55
19:15:20
16:14:11
21:25:31
00:41:56
08:42:03
16:31:50
00:55:18
12:53:02
12:45:52
18:56:35
18:27:34
10:11:17
04:55:11
11:10:34
Peter Muroza/Tighten Mutekede

Tonderai Tagwirei
Tonderai Tagwirei
Tonderai Tagwirei
Caxton Tawonezvi
Tonderai Tagwirei
Tonderai Tagwirei
Tonderai Tagwirei
Peter Muroza
Peter Muroza
Tonderai Tagwirei
2016.06.02
2016.06.04
2016.06.08
2016.06.03
2016.06.07
2016.06.13
2016.06.16
2016.06.14
2016.06.14
2016.06.15
2016.06.16
04:52:57
09:24:34
09:13:15
12:19:31
17:21:57
10:35:55
14:51:20
13:47:01
14:53:09
14:06:38
13:46:56
Remedy
CSR Type
X
X
X
X
X
X
X
X
Problem
2016.04.20
Problem
2016.05.05
Problem
Problem
Problem
2016.05.26
Problem
2016.04.15
Problem
2016.04.18
Problem
Problem
Problem
Problem
Problem
2016.04.27
Problem
2016.04.27
Problem
2016.04.28
Problem
Problem
2016.04.29
Problem
Consultation2016.05.10
Consultation
Consultation2016.04.23
Problem
2016.05.05
Consultation
Problem
2016.04.25
Problem
2016.04.25
Problem
2016.04.24
Problem
2016.05.16
Problem
Problem
Problem
Problem
2016.04.27
Problem
Problem
2016.04.27
Problem
Problem
2016.05.03
Problem
2016.05.03
Problem
Problem
2016.04.29
Problem
2016.05.05
Problem
Problem
Problem
Problem
Problem
2016.06.01
Problem
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Finished Date
Remedy Provided Date
Formal Answer Provided Date
12016.04.20
12016.03.02
2016.02.29
2016.02.29
12016.03.08
22016.03.14
02016.04.03
2016.05.12
14:112016.04.20
01:202016.04.11
07:392016.03.07
07:392016.03.07
12:312016.03.18
20:352016.03.22
00:522016.04.03
10:00:00
14:20:05
11:47:11
07:47:52
07:47:52
12:06:12
20:55:48
00:55:44
12016.04.15
02016.04.15
22016.04.14
2016.04.14
12016.04.22
2016.04.22
12016.05.10
10:582016.04.15
10:582016.04.15
11:012016.04.28
11:01:21
18:412016.04.22
18:412016.04.22
15:342016.05.10
11:01:48
11:01:48
20:58:09
12016.04.22
12016.04.22
2016.04.22
12016.04.21
12016.04.25
22016.04.23
12016.04.29
2016.04.29
2016.04.29
11:052016.04.22
11:142016.05.05
11:14:24
17:002016.04.22
11:262016.04.25
11:542016.04.23
09:342016.05.16
09:34:22
09:34:22
11:17:30
11:11:29
18:37:31
18:37:31
16:15:10
19:23:47
11:40:06
11:54:00
13:41:59
12016.04.27 10:302016.04.27 10:32:38

12016.04.27 10:112016.04.27 10:15:27
12016.04.29 18:382016.04.29 18:49:18
12016.04.29 18:382016.04.29 18:49:18
12016.04.29 11:502016.04.29 11:43:39
12016.04.29 12:032016.05.04 15:38:58
2016.04.29 18:48:00
2016.04.29 18:48:00
12016.05.13 17:302016.05.16 15:26:16
2016.05.13 17:302016.05.16 15:26:16
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Problem
Problem
Problem
Problem
Problem
Problem
Problem
2016.05.12
Problem
2016.05.13
Problem
Problem
2016.05.11
Problem
2016.05.06
Problem
2016.05.09
Problem
2016.05.30
Problem
Problem
Consultation
Consultation
Consultation
Problem
Problem
Problem
Problem
Problem
Problem
2016.05.16
Problem
Problem
2016.05.17
Problem
2016.05.19
Problem
Problem
2016.05.21
Problem
Problem
Problem
2016.05.26
Problem
Problem
2016.05.29
Problem
2016.05.27
Problem
Consultation
Consultation
Problem
Consultation
Problem
Problem
Problem
Problem
Problem
12016.05.12
12016.05.12
2016.05.12
12016.05.06
12016.05.06
12016.05.06
12016.05.13
2016.05.13
2016.05.09
2016.05.09
2016.05.09
2016.05.12
2016.05.12
2016.05.12
11:542016.05.12
10:132016.05.12
10:132016.05.12
00:522016.05.10
11:302016.05.06
17:162016.05.09
17:232016.05.23
17:23:57
11:59:43
10:18:26
10:18:26
18:00:41
16:19:40
10:21:09
19:00:22
19:002016.05.30 23:57:05
19:00:48
19:00:48
22:592016.05.17 17:14:04
22:592016.05.17 17:14:04
22:59:09
12016.05.13 12:302016.05.16 14:59:00

12016.05.16 21:272016.05.16 22:03:00
12016.05.17 12:012016.05.19 10:36:19
02016.05.21 09:342016.05.21 09:40:31
12016.05.26 19:052016.05.26 19:08:07

22016.05.25 08:002016.05.25 08:00:00
02016.05.26 12:122016.05.27 00:24:48
2016.05.27 16:00:00
X
X
X
X
X
X
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
Problem
2016.06.04 02016.06.02 16:242016.06.02 16:32:44

2016.06.03 12016.06.03 10:292016.06.03
2016.06.07 12016.06.07 11:442016.06.07
2016.06.13 12016.06.07 15:382016.06.10
2016.06.10 08:442016.06.16
2016.06.14 12016.06.14 12:522016.06.14
10:34:10
13:26:05
16:12:59
14:51:18
13:23:08
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
Reason for
Proprietory
No reasons
Skills gap
No reasons
No reasons
Incomplete
Hardware fa
Lack of do
Precaution
Consultatio
Consultatio
SLA time m
SLA time m
Skills gap,
Skills gap,
No reasons
No reasons
Opened on b
Consultatio
Consultatio
Skills gap,
Hardware fa
SLA time m
Skills Gap,
SLA time m
Root cause
Root cause
Root cause
Root cause
Post remedy
Post remedy
Post remedy
Post remedy
No reasons
No reasons
No reasons
No Credenti
Inadequate
Documented
Hardware fa
Hardware fa
Hardware fa
Skills gap,
Skills gap,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
Skills gap,
Skills gap,
N/A, Docume
N/A, Docume
N/A, Docume
No reasons
No reasons
No reasons
No reasons
Time to res
Follow up C
Time to re
Hardware f
Hardware f
Hardware f
Hardware fa
Hardware fa
Hardware fa
Inadequate
Inadequate
Inadequate
Hardware fa
Hardware fa
Skills gap,
Skills gap,
Reducing ri
Follow up
Follow up
Skills gap,
Skills gap,
Skills gap,
Skills gap,
Hardware fa
No reasons
Inadequate
No reasons
Skills gap
Follow up C
Hardware fa
Skills gap,
Hardware fa
Inadequate
Skills gap,
Skills gap,
Skills gap,
,
,
,
,
,
,
,
,
,
,
,
Skills gap,
Skills gap
Skills gap
Risk manag
Skills gap,
Skills gap,
Hardware fa
Skills gap,
System mul
Downstream
Skills gap,
Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation -
Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation -
Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation Documentation -

CSR 2016 Cause Codes - Additional Info

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Created Date

2016-04-27 08:12 0324MU INACCESSIBLE AFTER LOADING OLD CV

No login credentials provided

RBS 6601 WCDMA

Awaiting Software Upgrade

AXE RBS 2206

CPH Customer Process Handling Error

RBS 6601 WCDMA

CPP RBS 3418

CCP Customer Capacity Problem

RBS 6601 WCDMA

CCF Customer Configuration Fault

CPP RNC 3810

TSP CCN 5.7

SUN Multi Mediation 8.0

SUN Minsat 7.2

AXE MSC Server 13A

CPP RNC 3810

CPP RNC 3820

Linux IPWorks 12B

SUN CRS 5.3

JUNOS EPG 14B

JUNOS EPG 14B

JUNOS EPG 14B

Linux IPWorks 12B

SUN ENIQ STATISTICS 14B

TSP CCN 5.7

TSP CCN 5.7

AXE BSC G13B

SUN AIR 4.0

SUN AIR 4.0

WPP SGSN-MME 14B

WPP SGSN-MME 14B

Linux IPWorks 12B

AXE MSC Server 13A

TSP CCN 5.7

AXE MSC Server 13A

JUNOS EPG 2012A

SUN BCS 3.0

JUNOS EPG 14B

TSP CCN 5.7

JUNOS EPG 14B

AXE MSC Server 13A

RBS 6601 WCDMA

TSP CCN 5.7

AXE MSC Server 13A

AXE MSC Server 13A

SUN SDP 5.4

SUN AIR 4.0

SUN Multi Mediation 8.0

SUN CRS 5.3

SUN AIR 4.0

TSP CCN 5.7

AXE BSC G13B

SUN Minsat 7.2

TSP CCN 5.7

SUN SDP 5.4

AXE MSC Server 13A

SUN AIR 4.0

WPP SGSN-MME 2012A

TSP CCN 5.7

TSP CCN 5.7